Public Storage Self-Storage Units at 200 Telegraph Street, Reno, NV

Kristin was amazing she worked magic and was able to lower my rent foe the holiday season

Rented here for over a decade. Great service. Great location - close to the airport, the GSR, and lots of stores. The property manager is a wonderful lady - very kind and helpful. She made the close-out process incredibly smooth. Highly recommend renting here!

Woman here chose to steal contents of our storage container before legally allowed to. Used miscommunication with my husband to her advantage. They knew we had to suddenly move and said we had to come in person to replace a lock THEY cut. (We are broke in Texas). When I have family there who could’ve cleared everything up. Lost years of sentimental handmade gifts, art and photos of my child.

No one present on property. Was locked out for an hour waiting. Staff was rude both times I went this month. They offer low prices than raise as soon as you move in. This company sucks and does t care about customers, just profits. No thanks. I’ll be taking my business elsewhere.

You have to complain to corporate to get the police involved to put these thieves away. These women have a sick system down where they break into your unit and say you have to come fix it yourself after they’ve broken the law. Petition, email corporate and police about this location, these people are sick.

Kristin is a Rockstar. She is always so sweet. Went out of her way to help me right before close. I've rented from a few storage places as well, she is by far the best.

Besides the great facility at a great price Kristin give amazing service, always helpful and smiling!

Kathie is the best!!! So sweet and helpful, knowledgeable with a positive glowing energy. She made a stressful situation Simple and smooth. Kathie Kathie Kathie!!! Give this girl a raise!!

We use this storage facility for a national account and the facility is always clean and Kat is friendly. Great storage location.

Great security and cameras on sight with managers available.gate hours 6am to 9pm office hours 930am to 6pm and weekends 930am to 5pm

Kristin and her staff are very nice and helpful the place look very clean

Three days ive come to the office this month and no one's ever here. I have had a unit here for over 3 years. They raise your rent in the first three months, and then they continue to do so. I started out paying $60 a month here for a small unit. They're now raising my rent to $200 a month.There's other places in town that still do $60 a month for the same size. Do yourself a favor and steer clear of crooks like these

Facility: 3 stars, nothing fancy but competitively priced and acceptable. On Site Management: 0 stars Corporate Management: 0 stars Brenda at Telegraph: 5+++ Stars. She should be the onsite manager. As a business customer for over a year, this is a mixed review. These storage facilities have been fine, overall, and are reasonably priced. However, if you should require an actual human being provide you with assistance, good luck. Even when your problem is the result of a mistake made by Public Storage, you have zero chance of getting that problem corrected through their automated services or app. The facility in Sparks on Boxington has never once had a human being onsite in the year we have had a unit there, and it's nearly impossible to track down or speak with a property manager for either Telegraph or Boxington. If you call, there is absolutely NO WAY to speak to a live human being, and the property manager never, as far as we can tell, answers a call. You may get a return call after leaving a message, or not, but definitely not quickly when you are onsite having an issue and when you call back, you will get no answer again. There is no emergency number for contact - you are stuck leaving a message on the manager's voicemail or trying to chat with a chat bot or download an app that cannot give you personalized attention or address any onsite problems. Short of taking your payment, there's nothing the text REP or app can help you with. The text REP does not even appear to have access to your account information or know whether or not you are an actual customer. This is definitely a situation where the best chance you have of getting a human being to offer you any assistance is if you are lucky enough to catch a non-management employee onsite somewhere. It took us over a month to finally connect with a Public Storage employee who was able and willing to take the time to find our account info and provide us with a gate code so we could actually get into the Boxington facility and access our unit. As a business, it is problematic if a storage facility locks you away from the property you have stored there or doesn't have any record of your account. Thanks so Brenda, after 4-5 weeks of calling and texting and emailing and leaving messages, and several hours of wasted time attempting to contact a manager or live human being, we were finally able to acquire a gate code. FOR BRENDA, THE NEW EMPLOYEE AT TELEGRAPH OFFICE LOCATION, SHE GETS 5+ GOLD STARS. In desperation to gain access to our property stored in the Boxington facility, I was forced to physically stake out the office on Telegraph for over an hour. When Brenda arrived she managed to find our account and provide me with a gate code in 5 minutes, something my company had made multiple attempts to acquire from Public Storage "Management" for over a month. Ironically, it was a management error that de-activated our gate code and cut off our access to our storage unit. Good thing Brenda is there to correct management errors. If not for Brenda, this review would be the lowest number of stars possible.

The service by kristen was par excellence.!!!!!!

Helpful staff and good security.

Great managers

Friendly staff front desk lady was super nice!

Came in to inquire about a unit, Johna was super helpful and kind.

The employees at the telegraph st. location were more than helpful. Kristin and Johna helped me in the morning to locate a smaller unit than the one I reserved. They were fun and helpful, making the experience a delight. I realized at the end of the day that the storage unit I rented was too small and too far away. I returned a half hour before closing in need of a change. Kathy helped me to cancel the one I rented earlier, and all three of them helped me get it done. The 3 of them went out of their way to make sure I was able to switch rentals. All of them were kind, courteous, and a pleasure to work with. Thank you to all of you. I give them a 5 star rating.

Kristin is nice

The property manager Kristen is great. She will go out of her way to help her customers.will recommend

Kristen is wonderful. She made the selection and account setup process so easy. The facility is clean and well lit. Access is simple yet secure. Kristin and her husband were quick to address and resolve any problems we had. We would highly recommend Kristin and Public Storage.

Kristin is absolutely amazing. She goes above and beyond to help the customer. She is kind caring and compassionate. Public Storage is lucky to have such a wonderful person representing them.

Kristin is awesome

ridiculous rules set forth by management. wouldn't let a experienced truck driver of over 20 years drive a 26 ft Penske in facility ( even though I've driven there in the past) made us unload from the street and turned a 30 min unload into a 2 hour unload ridiculous I won't be back

I really like this place! Great deals and super friendly staff. Kristin and her assistant were extremely helpful. They gave me a tour of the whole place and showed me the unit I was interested in. They got me signed up for that unit in no time and made it as easy and painless as possible. Definitely look at this place for your storage needs!

Kristen is so sweet and very helpful

Great service! Kristin and Felicia were able to give me a tour of the available units and sign me up to rent in just minutes. It was easy, pleasant and quick. The 12x20 unit is clean, with a high ceiling and a wide driveway for easy vehicle access and staging while moving in. And it has a light!

Kristen is great! The snow in front of my unit was hazardous and she offered to shovel it because she knows I'm there everyday . Came in on Friday she had completely removed it all. That is above and beyond excellent sevice.

Kristin is proffessional and kind she is always willing to help

The process of being able to reserve and pay online was very easy and helpful for our situation. Great customer service as well.

Kristen is great.

The new property manager is so nice and helpful.

I was renting a Public Storage unit in Portland, Oregon but live in Reno. This required that I show my photo ID with a Public Storage employee in Reno so they could let Portland know I was a real, legit person. Kristen at the Reno Telegraph office was not only quickly aware of what it was I needed done, but was quick, pleasant and professional in making sure it was all taken care of with the Portland office all within a few minutes. A super easy experience. Thank you

Property is great and manager Kristin is the best!

They raised the monthly rental fees from $280/ month to $395/ month. I would have rented somewhere else if I knew there was going to be price gouging. They took forever to fix the rollup door, so I fixed it myself. They have a new manager who seems to enjoy being the new hall monitor telling everyone what they can and can’t do now. It’s a simple storage place not high security government facility.

Thank you, Kristin! What an amazing experience. Top notch customer service and a safe, secure facility. Touchless entrance is an excellent plus. At the end of the day, it's the customer service that makes this place shine!

Great service! Kristin is great with people and very kind. I recently lost my love and her kindness and empathy made an impression on me. The price was excellent and unlike the last storage company I dealt with, I didn’t have methheads blocking access to my unit with their ducktaped shelves and organizination of their Ramen by flavor. Safe, clean and professionally run. Thanks!!!!!!

Been a renter here a few times over the last two decades. The new management is far and away the best so far, others have seemed overwhelmed but Kristin and her team are very knowledgeable and helpful and handle any issues that arise with ease and professionalism. 100% would recommend this location for your storage needs!!!

I have never had an issue with this storage facility (200 telegraph street) being that I have had 2 units already rented here for going on a year. Unfortunately, with the third unit I needed to rent I was given nothing but problems. No one was ever on site to complete my transaction in the entire 9 days I had been coming here to find the lady, she was always clocked out early or was just simply never onsite. I never received any calls back to confirm my unit, instead they canceled my unit. I had to call other public storages here in town to get ahold of the lady that works here. Today they tried to raise my locked in rate of 188$ due to being in a different unit of the same size. I’m extremely disappointed in the lack of care and consideration of me calling every day and showing up every day to get this resolved. They (the manager onsite and the district manager) only ever made it seem like it was my fault when I’m reality, I was extremely proactive in getting this resolved. I hope you guys have better luck and a more pleasant experience than I did.

Customer service was super nice. I asked if they had a cheaper unit and they actually looked up a nearby location and got it for me.

Kristin is always pleasant and very efficient. She makes it a pleasure to come in and pay my bill. And that is a great compliment considering I come in to pay two storage units. Seriously she is a great employee and fantastic customer service rep. There are so many customer service reps that are not friendly that it is a pleasure to do business with kristin Always a smile and a customer cannot ask for better service

Kristin. Is very nice and explained everything to me in great detail

My ladies were amazing. They rocked. They both shared the same name....lol I will recommend this facility to all !!!

Kristin made my rental easy moving is hard and I appreciate that

Great customer service.

Clean and customer friendly

Property manager is amazing thank you Kristin for all the help

Do not store your items at this location. They have horrible customer service from the people in the office to the GM. I fell behind on a payment and my items were auctioned away. Never received any email or call from them. I was in tears begging them to please notify me when the person who was coming to get my items went to the office. She told me crying and getting emotional won’t solve anything. Very disgusted with these people. They were super rude. Zero compassion. My social security card and birth certificate. Everything I owned since a child. Gone. When I told them this they again didn’t care. They could have atleast called me so the person could have given them my personal info. Again steer clear from this location. I’m truly sickened by these people and their lack of compassion. Karma is a real thing. If you’re going through a tough situation they will make it worse. Horrible people and horrible location.

Kristen is very nice. 🙂

Kristian is a very professional person who knows how to get things done. She deserves a raise.

Unlike anything I have ever seen

Came to finish my rental that I made online and no one was in the office and I went 3 times between 1 and 4

Jojo at the property is amazing. Helpful, professional, going above and beyond.

Jojo was so vibrant and willing to help! She explained our terms in easy to understand language, offered amenities without being pushy and made our hard day of moving brighter. Definitely going to use this place as long as she's working here!

Jojo was great I needed help finding my husband unit on property she help me locate them.

Joni was great

Jojo the manger at this location is great always say high when I see her working in property

I've had a storage unit here for several years. Prices are comparable to other facilities. The difference is their staff and the businesslike way they handle every aspect of their operation. I can't say enough about how well this business is staffed and managed. 5 out of 5.

Jojo was fantastic.Not only helped me get my storage set up,she also gave me referrals to help in other situations. Great job!!!

I came into public storage and Jojo the Manger help me with my bill.

Jo Jo is amazing. I had pushed off my payment until minutes before my unit was to go to auction. She really went out of her way to make sure that I didn't lose my stuff. Of course I had cash and money orders and credit cards to make it harder. She is a wonderful person. ❤️ I love public storage on Telegraph. Been here 8 years!!

Jojo was extremely helpful. Very personal and professional.

Clean facility. Expensive.

Jojo has been a pleasant talking with and answers any questions I have directly. Always says hi when she is doing her rounds when im accessing my unit and friendly to conversate with

Outstanding Service with a very friendly atmosphere.

They were awesome.

Jojo was patient and help me with my storage rental

JoJo was very kind and helpful

This location doesn't even deserve one point of a star!!!! They will rob you blind and not even bat an eye lash. I was threatened by an employee. (Who pinned me in at my truck door).They do NOTHING if it snows and you can't get to your unit. It is YOU THE RENTER that is responsible for removing the snow and ice in front of your unit if you need to get in. Even if the downspout is in front of your unit. The managers response is that It's not her job. This is Reno! It snows here, so just make sure (if you are brave or foolish enough)to rent from this location that your unit is not mostly in the shade all day. You will be hating life. The wind also blows really bad here all day. When I reached out to corporate, I received NO response irregardless to the situation and mostly the Threat. RIDICULOUS!!

Not a bad spot. You could buy storage

Danielle is great and very helpful with the company i work for and updating our account with Public Storage

Daniella did a wonderful job on helping me with my storage unit …

Poor customer service and their laziness in locking down the property at night caused our unit to be broken into and about $6000 worth of our belongings either stolen or destroyed. Even though they didn’t properly secure the property or fix the broken front gate for more than 5 months, they refused to take responsibility and pay instead telling us to go thru our insurance so my premiums go up and their lack of concern for the protection of everybody’s stuff go unnoticed!

Kyrie Was Great and made it very easy to move into my new unit Overall experience 5 stars all the way

New property manager (as of October 2021) is a very nice young woman named Kyrie. She went out of her way to make sure our space was secure, has been very communicative and professional, and has worked with us on a number of storage options. There are lots of boxes to store your stuff, but this facility includes a competent professional as a property manager, worth its weight in gold.

I made the right choice using this facility. Kyrie helped me decide on my unit and what I would need and the price was well worth it

I recently moved and had to clear out my storage unit and Kathy was so wonderful and helpful throughout the process. Not only brought me water while loading my car in 90 degree heat, but also went out of her way to help with the stress of moving out and getting packed up. Cannot thank her enough for making the experience so much less stressful!

Smooth transaction. Highly recommend!

Me and my wife just moved to reno/sparks and Kathy at PS is the best and very informative, we need more people in the world like her.very outstanding person.

Very pleased with the services gotten with public storages .John the property manager has been very helpful and friendly. Keeps the grounds in good condition as well. No complaints of any. Keep up the good work

Excellent Service. I originally booked a 5x10 unit that ended up being too small and John was super helpful in getting me set up with a 10x10 one. He spent a good amount of time on the phone trying to get the unit transferred so I appreciated that. The transfer of funds and refund process was very difficult, but that's more a public storage issue more than anything else. Nice that the unit was a drive-up unit for easy access. Only been here a month but so far so good.

I would like everyone to know you can count on John to give you the very best service. I went in feeling like I was going to get another - we don't have any units, we're full! And he was at his location. John went out of his way to locate the size unit for me at one of his other locations. Not only did he find me a unit, it turns out it's even more convenient location for me. I was so thankful! John goes above and beyond and gave the best customer service I have received in years. I recommend John to help you for your needs!

John was very helpful, and my experience was excellent.

Great place

John was professional enforcing cdc guidance for covid19. Fast friendly but mostly knowledgeable. Will recommend 👌 👍 👏

John was super friendly and helpful with our transfer and any issues we have! Thanks for all your help (:

Pulled in to check if any units open...John took interest in showing the last unit available...he was really friendly...great place to store....great customer service...great prices....Thanks again

John was very patientt with ABM, when payment account change. John aloud the time for ABM to make the payments on the unit, very helpful,

John was fantastic! Customer service was great and all staff was beyond friendly. I am highly satisfied and would totally go back :)

Great friendly service!! Thank you

Rent to high just had increase of $ 31.00 on top of rent way to much nice place but too high

Very nice woman and fairly prices

Very great and professional service. John helped us out. He was great and got us set up quick and helped us pick the best unit for our need. If you need a storage unit this is the place to go. Ask for John

John helped me out big time, I had to downsize my unit from a large one to a smaller one. I did all this on the 1st and I couldn't pay the price of the large one. John was a huge help and for that Public Storage will always be home to my belongings. Great job great service for family needs.

John is a great guy easy going made the transaction simple and the unit was clean with easy access and get location

The staff was extremely helpful and I had a pleasant experience acquiring a storage unit

Clean and efficiently run.

Nice, clean, super friendly and great place to have a unit.

Called on Tuesday to check on storage for when I move. Kelly helped me and was wonderful. She seemed to know the answer to every question I had and guided me with what I would probably need and pricing. Nice to have someone knowledgeable as I didn't always get that with other places I called. Kelly was definitely a breath of fresh air!

Great storage experience! John is extremely kind and helpful. The way he spoke was as if he was watching over his own belongings in every one of the units. That’s definitely the kind of person I want looking out for my stuff. Thanks for getting my unit straightened out and making me feel comfortable about where my things are being kept!!

John the store manager was very friendly great customer service and will let you use the bathroom haha

John took care of business and made my experience a breeze! A bonus is he was personable and friendly. Not something you see much of these days. Facility is clean, hours of operation are very reasonable and access is easy to maneuver.

John was very helpful at this location

Kelly is very professional knowledgeable, personable. She deserves notice for being conscientious and helped me greatly on my move in.

Kelly was very helpful in getting me set up and moved in. Great customer service and very knowledgeable about options both with the storage and insurance. Made it very easy to start same day. Easy location and secure, and easy in and out.

Office lady Friendly, quick sign up.

I made an online reservation for a unit that ended up being way too small to meet my needs. After being shown the one I reserved, the manager. John, showed me bigger unit to help me decide what size I really needed. Even though he did not have one available at his location he called many other facilities to help me find one AND found me the best deal they have. Saving me time and money!!! He went above and beyond to help me get what I needed. I thank you sir! Keep up the great customer service.

Wide aisles and clean site. John was very helpful with our move in and access! Easy access to freeway.

Stop by public storge today and got the best service from john.Hes always polite and always asking me how I'm doing which is hard to come by nowa days.I just wanted to take a minute of my time to say I'm grateful and highly recommend public storage 🙏 for any of your storage needs.

John was very friendly and helpful.

John was very helpful and friendly. Great experience.

Nice ppl never had a problem there. Been wit them I think 2or3yrs

John was very helpful on getting me set up

Excellent service, and very clean. John was very helpful and informative!

I had a great experience with public storage. John is friendly and very helpful and very hard working. If you have any questions about storage units then ask him. He is very knowledgeable

John was very helpful and friendly. He explained everything in great detail. Like the location it was was very convenient for me. It was clean and looks very secure as well.

Amazing customer service! John is very professional. Listens. Kudos

Great experience at this location. Kelly was such a delight and very professional.

Kelly and John have been very helpful and friendly.. highly recommend this property!

I had a great experience with John. I was running late for an appointment and it was towards the end of the day John helped me get checked in and settled in no problems.

Reserved a storage unit online with them after hrs and the returned my call the next morning as soon as they opened, there were two employees there an both were very respectful and helpful, I also wasn't sure if the storage unit will hold all are stuff in there an she explaimed that we could change it at a later time if we had got the stuff an seen wasn't big enough cause they didnt have anymore units on the move in special at the time, but she also explained that if we stack right she pretty sure the stuff will fit. The staff there are great would highly recommend the storage unit to any froends or family in need of storage. Want to also tell them thank you for being such great employees friendly and understanding, customer service was great no negative complaints from us!

I rented a unit online and that process went very smooth. When I got to my assigned unit I realized that it would not work for my needs so I asked the ladies in the office if they had another unit available and both ladies helped me get a unit that fit my needs. Exceptional customer service from both Kelly and Lani. Those ladies rock!!!!! Thank you both for your assistance.

You two are phenomenal!!! Thank you lani and Kelly!!!! Great experience!!

Excellent service Never and problems always clean

Great rates an the the manager ...

I received great customer service from your front desk associate Lani!! Thank you so much!

Kelly was very good at her jobs 👍

They bate and switch so beware

Great place!

Some workers are amazing others not so much my unit is damaged and the lights don't work I've asked for over a year to have it fixed but nothing and the things I have in there got damaged i dont know how i can work out the problems i have with them but I'd like something done

This place was really amazing, I had looked around for a few days and emailed others for quotes and never got call backs, but the angel in the office here called me to check in and she was amazing when I got there to look at the space I was going to rent. I only give 4 stars instead of 5 because the lock is expensive and didn’t realize I’d need to get it from them only, besides that it was really great, I’m glad I went with them

Fine job watched out for my behind!

Today I reserved a storage unit over the phone with Alex as I was driving to public storage. Kelly was able to set me up fast even though Alex gave her the wrong date she was calling me as I pulled up. I have rented at this same location before and Lonnie took great care of me and I told her I would be back if I needed storage again. Thanks again for excellent customer service Public Storage.

I had a positive and pleasant experience, every one is professional and helpful, I had no unpleasant surprises, if or when I need to store anything I will definitely go back.

Great place always took care of me even when I paid late like 30 days late every month, Thank you Kelly & Lani!!

A little high priced for a 5 by 5

Lang and Kelly are great! Love doing business here

Good clean units and everything is safe 24/7 friendly staff and its gated for our protection

Kelly was super polite and eager to help us find the perfect storage unit. She walked us through everything and answered any and all of our questions. Amazing customer service!

Lani was very helpful will be back to rent a space

Nice staff, clean facilities.

Great place really good people

Muy bieno

Friendly - knowledgeable- and the best value around

My husband and I are long time burners who travel every year from New York and this Public Storage location makes our journey through Reno as smooth as could be. It's ideally situated near the airport, multiple burner-friendly hotels, and the stores where we prefer to do our shopping. The front desk staff are always friendly - Lani and Kelly we're especially helpful when we had an issue this year, and we look forward to seeing them again next August!

As a burner living in the east coast, I could not make it without the amazing help of the staff at the PS. Located near the GSR, REI and the rest of the stores I need to go to burning man, I could not be more grateful.

Kelly is great and Lani really helped us out. Great service

I did not want to write this review because my experience at this location with Lanie (Lani) was incredible, she was extremely helpful and nice. I was scheduling an appointment for my mother who is moving from Oregon, so the exact time was in the air because my mother is 71 years old and it isn't easy for her to drive across country. I had a tentative appointment scheduled for Sunday in the morning, but I received a call from my sister in law informing me that they would not arrive into Sparks Nevada until the evening. I immediately contacted public storage and Georgia answered the phone, I let her know that I had to reschedule my mothers appointment to tomorrow at 2 pm, she rudely said "okay" and hung up on me. Georgia did not ask me for my name, my mothers name or anything she just hung up. I called back and said just to cancel our appointment because that was extremely rude and her attitude was not positive. Again, without any questions and before I was even done speaking she hung up on me again. I have never been treated so rudely and it is disheartening because I was arranging this all for my mother. I will not use this storage facility strictly due to how I was treated. It is really sad because a customer service rep is a representation of the company and should be encouraging you to use a service, instead she has reflected badly on Public Storage. I do not blame Public Storage directly but this is inexcusable and Georgia should not be allowed to handle customer accounts if this is how she will continue to treat people who did nothing wrong.

Easiest thing I did all day! Thanks Kelly and Georgia!

Very helpful and very polite staff

Kelly and Lani were awesome. We played 1q tag for most of the day but communication was wonderful. Thank you to the ladies in the office.

Excellent service given by Kelly.

Kelly was wonderful. Even before I had my coffee, Kelly was awesome to deal with. Fast, clear and through...

I’ve had several storage lockers all over the country. By far this is the best storage facility I have ever been to. They treated me more like family and not just a customer. The reassurance to the safety and security of my belongings offered relief from stress and peace of mind that I’m in good hands. I highly recommend choosing this superior location before you venture off into uncharted territory with a inferior storage facility. Way to go telegraph public storage!

Kelly and Al were extremely helpful and informative. Recommended highly

Very kind and helpful! I definitely recommend it!

Memories 😥😥😥😥

Georgia and Lani have been awesome!

On site staff always helpful and courteous. Facility location was very convenient. The single drawback to this location is the dust which blows in from a vacant lot to the south. City should do something about that(IMO).

Clean available units. Very weak structural integrity. Constant patrolling by county deputies is awesome

Great location! Super helpful manager, Lanie. Very easy to set up auto payments. I will definitely use this location again. Amazing!

Georgia and Lani have Ben amazing thank you for your great service!

Georgia very nice and is a pleasure from servise

Georgia is the best good service will stay a very long time

Kelly and Lani where great got me the unit i needed. Am very happy with the service.

Broken

Very good customer service... Extremely accommodating..

Look, life comes at you fast. And when it does, you need storage. The Telegraph location has been my home for storage for over 8 years. I cannot thank this place enough! Loni, the manager, is an amazing person who is extremely understanding. I wish we could stay longer just so I can chat with her every month :)! But alas, we finally moved. However, if I ever need storage again, no matter where I am, I will be back here! Loves and huge thank you!

Georgia was awesome she made sure I was in and out. Very happy with tge servicr glad I chose public storage.

Very good service. Quick and easy. Lani was really cool, and got me out fast.

Lani is super helpful and I am glad I chose this location to store my things. Update....... Lani is still an amazing property manager she deserves 1000 stars but sadly I have to go. The corporate office is theone reason why I'm leaving and why I say 4 stars now.

Lani is great with her customers. Couldn't ask for better customer service. The grounds here are well kept. Theres no riff -raff or questionable "going ons", like I've seen at other facilities. I know my stuff is safe here and that's a great feeling

Great Service. In and out very fast.

This place is always clean and well lit. Very important in a storage facility. Lani in the office is always really friendly and nice.

Best place ever! They work hard to help you have a great experience. Lani was exceptional! Call her. She's really good!

Great service from georgia and lani. Renting here makes it even better with them here

Lani and Georgia help out slot and we are glad we came. We will be back!

Customer service here is definitely 2 thumbs up!

Does the Public Storage facility at 200 Telegraph Street - have a forklift? We are delivering 9 crates of household goods, and need help getting them off the truck and into the storage unit.

Lani has been great very helpful she took great care of me greatly appreciated.

Excellent service, and a clean, safe place to store my stuff! Easy access to all the units, and centrally located. Lania, the manager is super helpful, and very nice!

We had a unit here for maybe 3 months.. there were people living in their storage units and it was always a hassle to get to mine because these individuals would have their bbqs and chairs set up outside. ...made me very uncomfortable. I moved my stuff out somewhere more safe.

Esther is the nicest person I’ve met! And she is so helpful and considerate! 5 star service!!!!

This is a great place for my belongings ,fill safe that my stuff is here and the rates are good.lani is very nice and helpful.

Georgia and lani are absolutely amazing and made the rental process very easy. And very helpful. Highly recommended.

I came in this morning to rent a storage space. I ended up not going with Public Storage because they were too expensive; however, Janae And Angela were very nice and made sure I had all the information I needed to make a decision.

Very friendly and helpful staff.

Esther and Diana They were amazing With great customer service and was even able to upgrade my unit

Great customer service! Needed help figuring out what unit would fit all my belongings, and Lani and Georgia went through the different options and helped me find the perfect one! They made things simple and even helped me out with getting a great deal on box bundles. Highly recommended. Great attitudes and great service! Thank you!

Georgia really made my move in pleasant and was very helpful. She is always great when I stop in and say hi.

Georgia is an exceptional person with a great sense of humor. Am so glad that I chose to rent here. Too bad there isn't any available at this time. She is amazing.

Worked with Esther today. Awesome service and super friendly!

Esther is the most amazing person here at the storage. She worked her magic to help us find a missing package. 100 stars !

Wow! This storage place is perfect for Burners. We shipped a large package via USPS which said it was deiñiwbred on Saturday but delivery just meant being processed. Esther the manager went above and beyond to track it down and make sure we received it before we let.

Esther is amazing! She helped really well even though she was strict about needing my name on the permission list. But she's a good person. Five stars!!!!

How much is storage

Worked with lani to find a a large storage unit unfortunately she did not have one available... Will check back in a later time... Very clean look forward to renting here soon

Stacey has been wonderful! Thank you for the great service!

Lani is amazing. She provides the best customer service I have experienced I would never even consider a different storage option solely because of Lani

These girls were amazing! Showed us all the spaces and were very accommodating!

Lani and Danté are very nice in the rental office. The location on the backside of the GSR casino makes it extremely convenient for Sparks and Reno residents alike.

Are you open on memorial day

Staff has a great sense of humor, and great rates!

Excellent service ny Loni...friendly...patient and listens then finds solutions

Excellent service and good deals,Stacy is the best!

This place is lit and really affordable Angela is our homie! I love her 💕 urrbody come rent here 😁😁😁😁 I really recommend it!! great customers service too

Quick and easy. Lani made everything super easy and explained everything perfectly! She is not the reason I chose the location but the reason I will come back.

Lani is the best super helpful. The facility is easy to get to and the units are extra large and clean.

Very polite and thorough. Great customer service!

Great units amazing staff helpful people 10 out of 10 would recommended

Very friendly and professional.

Lani was extremely helpful with finding me a unit that will fit my needs. Her customer service goes way beyond expectation being in this industry. She is very personable and knowledgeable. Thank you public storage. Great experience.

Over charged for the unit I felt

5 stars for sure ! All of the ladies at the front desk are amazing. They treated the fiancé and I with respect while we were going through a hard time and celebrated with us when we moved out of the storage unit into our new home:) I highly recommend public storage to anyone looking for short term or long term storage needs. Very satisfied when leaving the unit as they compensated us back for the lock and keys. I didn't expect that. A plus service!

Friendly and efficient staff. Clean and comfortable.

Very convenient, very clean,never had any problems. Easy to turn my trailer around.

Lani was very cool and nice to deal with. I would recommend anyone store their stuff there.

Buenos almacenes coml cualquier otro.

I have stored with Public Storage off and on for years. I keep coming back because the people are nice and the facility is clean. Recommend!

Went in and met with Lani very professional attuide really nice and easy to talk to made the search for a storage easier unfortunately she was full will check back for a unit from time to time to see what's avaible

The experience was great, no problems. The storage facility is very secure and the office personnel (Lani and Cindy) were very helpful!

Was very pleased with my overall experience at this Public Storage Property. Everything from check-in to check-out (15 months later) was handled very smoothly and expeditiously. The staff made me feel very welcome and handle every aspect of their job very effectively. Lani, in particular, stood out for her overall level of friendliness and professionalism. Being the worst winter in decades, I was somewhat concerned that my stuff may get damp or be subject to flooding. But as it turns out I had nothing to worry about.Everything was as I put it in on that first day. Administrative wise they are also very responsive and each month I would receive prompt e-mails giving me a receipt for payment.

The Staff was awesome and very helpfull. Lani was super !!!

Amazing customer service! Very pleased in choosing this location. Clean, safe and friendly!

The staff "Cindy" was very helpful and friendly, answered all my questions and then some!

Controlled by corporate greed the units are way overpriced. If you want to change to a smaller or larger unit at the same location you have to pay the administration fee again. After one year they raised my rent by an outrageous 17% and I moved out. Beware of the online specials (Greed) On the upside the staff is super friendly and polite. Especially Lani, who will go out of her way to assist you with anything you may ever need.

Great customer service and easy sign up!

Great place. Secure, clean, friendly staff, easy access. Public Storage locations in general seem to have the best prices over all in the Reno area. Happy customer for several years.

Thank you for the quick response. Personalized service. Kristine was very helpful and understood my needs. I felt like a valued customer

Very wonderful people. Christine is very helpful!

Very nice ladies there very helpful and outgoing willing to help in anyway.

Great service. Lots of units. Decent price. Cooper was extremely helpful. You are required to purchase insurance though.

Cindy was so nice and helpful. I had a reservation and realize that I might need a bigger size. They didn't have the size I needed but Cindy was very helpful and looked at the other public storage and found the size I needed right down the street. So thank you

I have used public storage off and on since relocating to Reno in 2010. Great customer service and reasonable rates.

Christine and Lani are friendly and awesome

Very prompt service and knowledgable to your needs

Diana (and Lani, too) made my experience great! They went out of their way to be accommodating and helpful.

Lani had such great customer service and I'm glad I chose this place for storage!

Lani and Diana were great! They showed me the exact unit I'd be renting and got me stet-up efficiently and quickly. They also showed me packing materials I could purchase for my fragile stuff. I was really happy with the service and their great attitude. THANK YOU again!

The management staff was very helpful in meeting my storage needs. When I was calling around town trying to find the space size I needed, they took down my phone number and called me when the right size became available. Their customer service was very professional and excellent overall.

Great customer service, great staff, 5 stars for everything from the people that work there and the storage spaces available!

Everybody here is super awesome here!

Lani had been a huge help with changing our locks. Her customer service was great!

Great place to put your goods for storage great helpful people like Kristen awesome people friendly and very informative Ps THANKS KRISTEN :-)

Diana was so helpful and got everything done so quickly and detailed! She made it a great experience, highly recommend!

Lani has amazing customer service. She's always been able to answer all of our questions.

Good experience with Anthony.Great Guy

Diana was super helpful in accommodating me! We found a storage unit with a great location that was perfect for my needs. Thanks Diana!

Diana and Lonnie been great . I would recommend them to wait on anybody . They were very helpful also

The ladies really help me it was an exhilarating experience I was in and out faster than an In-N-Out Burger thank new home that's right I was in and out faster than an In-N-Out

Great -- service could not have been better Great help

Lani was wonderful! She provided great customer service! I would recommend public storage to everyone!

Star was an awesome customer service rep!! Really helpful & greatly appreciated!!

Amazing customer service. Super nice people. Extremely helpful. Explained everything in great detail

Very helpfull

Happy with service

I rate this facility with five stars on the basis of the really excellent service I've received there from the agent on site, whose name I only know as Lani. She's friendly, helpful, and goes the extra mile to help and oblige. I'm most grateful to have found someplace nearby that has given such good service.

The on-site staff at this location really earn 6 stars out of 5. Lani is OUTSTANDING! We also had great help from Christine (and one other woman - forgot her name). The facility itself was nice. Grounds clean, unit as stated. Corporate offices and their policies (?intentionally confusing/incomplete billing, difference in pricing web vs phone and a few others) leave something to be desired (took off a star for that) but Lani really shines. She is smart, friendly, helpful, kind and knowledgable. She helped take some of the stress out of the move.

Star🌟 and Lani RoCk 🎸 great 👍 customer service

Great customer service! Lonnie and Starr were great to work with. Nice facility with great access.

This facility is always clean and quiet. The people are intelligent and courteous. Loni is exceptional. I have been here for over three years.

Very helpful and safe place to store your belongings! Kristine is always there if you need anything.

I came in and looked at some units, Starr and Lani were awesome. They were able to answer all of my questions. I will be in around the beginning of the year to rent a unit.

BEWARE!!! Our unit was broken into, they took the lock that was on it before we could file a claim through their insurance company. They said they cover burglary not theft!!!! All our things are gone and they aren't doing anything about it!!!! I've called the district mgr twice, Stacy Blake is her name, with no response.

Stacey and Kristine are wonderful.. I highly recommend this place.. Thanks again..

She was great....and very helpful

Everyone was every helpfully and very knowledgeable of what's going on.

Really great people.

I walked in needing a place to drop of some items. The staff here was able to ask me questions to determine what amount of space I needed, and got me a space all within an hour. I now have a place to store my items thanks to public storage.

Very friendly and helpful! Thank you Starr and Kristine.

Available access to storage until 9 pm was nice. And Kristine and Lani at the front desk are very helpful. So overall good service. Just ask lots of questions so no surprises. The $1 first month rent on the 6x6 unit was more than helpful !

They were very helpful during my daughters move to Reno. I would use them again.

The staff were excellent. Super helpful. Went the extra, extra mile. And always pleasant and cheerful.

Awesome job! so helpful. Kristine is the best!!:)

Lindsay was great and very helpful.

Kristen at public storage was helpful and nice. The units are clean and safe

The clerk was very nice and helpful.

great service

The best. Thanks kristin

Kristine was so nice, professional courteous all around pleasant... Thanks Kristine for all your help

Awesome customer service, they definitely go the extra mile to help you save money and headaches! Extra thanks to Kristine and Lindsay!

Lindsay and Kristine where very helpful and professional.

Christine was awesome!!!

Informative, friendly, online access and lock provided!

Kristine has made the whole moving experience so great. Im so glad I found public storage

Everything was fine here until 6 months of renting a locker and they raised my rate by $30.00 a month. That's bullcrap! I am moving to a different facility.

Chrissy was so awesome and helpful. She waited after hours for us to arrive from a 12 hour drive from San Diego. Wonderful service.

Good storage. Great customer service. Jennifer was very helpful

Excellent customer service very pleased.

Excellent service by Khristine...

I came in for my first storage. Property was clean and well kept. Christine and Nanci were very helpful in showing multiple units of the same size and deciding on one. The first week, my door got dehinged. I had to leave Anthony sat by my unit until it was fixed and locked it up for me. Great customer service.

The staff, especially Kristine, was very helpful and accommodating, especially when my lock got stuck and I couldn't get the door closed. Kristine gives great customer service, is kind and respectful to her staff and customers, and makes going into my storage unit more enjoyable. The area is clean, neat, well maintained and managed, and is in a good central location.

Great service and very good prices very happy with this place will always be using it, good job kristine and lani

I always get excellent customer service at the Reno Public Storage from Christine and Lani! Thank you!

It was a great deal and very fast and great employees

Great experience staff helpful.

Very well kept facility and really friendly staff

Kristine was very helpful, fair and honest! Thank you for your help.

I was super easy and fast to get a storage, lady was nice and answered all my questions.

Helpful and nice

Great experience! I recommend online reservation for a discount.

Great place lots of units, friendly people and staff to help.👍👍👍

The safe is amazing. Kristine the manager is so helpful and accommodating.

Very helpful and polite .

Customer service .. clean .. Kristine is the BEST .. great storage property ..

Great management and staff, property was clean and well maintained. The overall experience made my move so much easier. Would recommend this facility to everyone.

My experience with Jennifer & Kristin was great! They were very informative and helpful, and answered all my nagging questions with patience. Thanks, girls!

I am very satisfied with my Public Storage on Telegraph St. Kristine showed me several different sized spaces to ensure it would fit my needs. Every concern was addressed with good answer. The location is convienent to my apartment. The monthly rate was very agreeable for the 5' x 10' space. Thank you, Kristine!

Best experience with a storage place yet. Natasha was very helpful and friendly and made sure we got the best deal possible. Will definitely be using this facility in the future.

I visited today a number of public storage places and found this one to be almost perfect. First the customer welcome and service was simply first class. Diana and Lani (S. McCarran and Telegraph locations, respectively) were extremely helpful and saved me much time with their advice and suggestions. I finally rented a space on Telegraph as it is closer to the airport. The premises are clean, well maintained. The monthly rate is reasonably competitive (first month is 1$). The only thing missing is access to water and electricity.

The best storage units in Reno!!! Angela is the friendliest manager around! We love Angela

Hi! My name is Kleber da Silva,I have a rented unit for more than three years, I've always been treated very well by the employees and the manager. The place is always very clean, the drive that I have rented, have light, the only thing I dislike is that to put the access code, I have to get out of the car, it really is too bad ... But the manager and other employees, almost whenever he sees me, opens the gate for me. As I have said, are very special people. Oi! Meu nome é Kleber da Silva,eu tenho uma unidade alugada por mais de três anos, eu sempre fui muito bem tratado pelos empregados e pela gerente. O local esta sempre muito limpo, a unidade que eu tenho alugada, tem luz, a única coisa que eu não gosto, é que para colocar o código de acesso, eu tenho que sair do carro, isto realmente é muito ruim... Mas a gerente e os outros empregados, quase sempre que me vê, abre o portão para mim. Como eu já falei, são pessoas muito especiais.

Kristine and Sabrina were awesome in helping me in my storage needs both oncoming and outgoing. Friendly smiles all the way.

This is a great property located in the center of Reno. The staff is helpful and friendly. The property is clean and well maintained. I will be back should I ever need storage.

Sabrina was just awesome I would recommend this place too others Ity was more fun than Disneyland,!!

I went to a storage auction at this facility and had a great experience. The auctioneer (Stacy) was wonderful to work with and the office staff was friendly and professional. Thank you guys, your great!

Clean, well maintained facility with friendly staff.

I really enjoy Christine and all the other Employees, they're quick to help and listen which makes for a location to store things I believe .

Excellent. Very helpful staff

Friendly staff, secure property, easy access. We have a business and have used this property for years. Kristine is pleasant and has a warm personality.

The service here has been amazing. They are willing to work with you and have the best rates I've found. The property is very clean and the staff is professional and extremely nice. I would recommend them to anyone looking to store their belongings. Public Storage is awesome.

staff member Kristine is both friendly and professional. i would recommend this storage to friends and family.

Great service. Nice employees. Affordable price. Kristine was very informative.

Excellent customer service from Kristine and Diana.

WOW Public Storage is a great place. They are very professional and they have the most friendliest employee's. They keep the property very clean and maintained.

Having been with Public Storage for over a couple of years now I can say the staff is extremely courteous and professional. The property is always well maintained to include deicing in the winter months. The locations is central between Reno and Sparks, and the units come with electricity. What else can you ask for... Thank You to all the Staff of Public Storage on Telegraph...

Shawn was very nice and helpful! Clean Secure Property...staff very nice. Will recommend this property to others. Samantha

Had a wonderful experience. I am new to this city and the girls made me feel right at home. They went out of their way to show me around and even opened a special gate early so my gear could be delivered as soon as it arrived. Things went so well that my sister rented a storage space here. Thanks to Kristine, Shawn and Diana!

It was an honor to pick the Storage unit at this one Kristine and Andrew were eager to help us in many ways thanks for the help both of you.

It is not $1 for the first month rent. They will give you 50% off the first months rent. Then charge you a $20.00 fee to move in, then tell you you have to pay for their lock (on some units) and that the insurance is mandatory. My husband and I had a big argument about this entire situation because Public Storage says one thing then tries to up charge you on everything. Maybe it was only the facility on Telegraph in Reno, NV. We finally came to a deal but it still cost me more then the reservation.

Facility is centrally located in Reno, NV making it an ideal location for my business. Saved a significant amount of money compared to other warehousing options and there is an onsite property manager for added comfort.

nice clean place, helpful people and easy access