Public Storage Self-Storage Units at 4622 S Hualapai Way, Las Vegas, NV

Two years ago we sold a $4M dollar house for a client that had a number of very expensive items left in the home at the close of escrow. The seller had us put the items into storage for him because he lived in China and was not able to remove them. We have been paying the storage bill for two years and he reimburses us every month. About a year ago the original storage company we were working with was purchased by Public Storage and since then it has been a billing nightmare. Public Storage refused to help us get everything switched into the clients name that lives in China. They said they had to come in person to switch the account into their name but they live in China. Public Storage never sends us a monthly bill in the mail even after going down there in person and giving them all of our information. We had autopay setup on our property managers company credit card and then it stopped working for no reason at all. I went down in person twice to remove the items and non of the three storage unit keys that we have worked. I asked the Public Storage manager Brian to drill out the lock for me so I could buy a new one and he refused to help. He said we had to call our own locksmith. He never fixed our account and wasn't sending us any monthly invoices. Recently he called me for a payment and I tried to give him my credit card over the phone and he refused to take a payment and said I had to go on the app to pay online. I logged onto the app but it would not pull up my account when I entered my name and phone number. There is no human willing to help take my payment. I sent my employee down to pay him in person and he would not take payment from her either saying that she wasn't on the account. Now he's saying that he's auctioned off our belongings that were probably worth $15k without giving us any invoice for the balance due and no auction paperwork warning us properly that this was even at risk. I'm so upset as we pay our bills and are not refusing to pay. I asked Brian for proof for notice given to us and he hung up on me. This feels like a total scam. Who refuses payment and doesn't provide any notice before stealing our stuff. I called corporate and they said they didn't have my drivers licenses on file so they cannot look up my account. I gave my DL to Brian earlier this year in person when I went in to rekey the unit and I paid the balance due in person. Brian told me today that he deleted my account so there is no record of me anymore. What the heck????

Excellent service and personable! Yeah Brian😀

Excellent service from Gina! Very helpful and professional.

Brian has always demonstrated great customer service and professionalism. He is an asset to this company and was in a bind when I came here Brian helped me out, I had an amazing experience at his site. Thanks for always helping me when I need it. Great clean facility and exceptional service!

Excellent service, Brian was outstanding. He was very helpful and supportive throughout the whole move. Highly recommended. The location is amazing!

What an amazing property, Brian was super helpful. Very informative and follwed up with me throughout the whole move. I love their location and services.

It used to be a great storage facility back in the days. The management is so pathetic they don't like to deal with costumers face to face like they used to be. I have been parking trucks for 4 years and it was a great relationship I had when Rick. And the other people were in there now the public storage took over the service in general is trashy and they sure make you feel unwanted. They don't want to support small business owners but yet they are quick to take your hard earned money and to raise the prices

Came in on short notice, Brian was absolutely amazing! He helped us figure out the correct unit size we needed and get everything, even after they were closed. Thank you Brian and go Bills :D

You’re awesome Brian!

Love this storage facility. Brian was super helpful once I lost my lock - and would suggest this facility for anyone that needs storage help.

Brian was really helpful when I lived there

Assisted a friend with move in. While storing bins away the Manager Brian happened to walk by he introduced himself and answered all questions regarding the space and property. Definitely recommend!

I set up everything myself online whenever I got the unit, which was great. Brian was very friendly and helpful when I cleared everything out.

I recently moved and had to put my belongings in storage. I was lucky there was a Public Storage facility nearby. This facility, at 4622 Hualapai, is managed by Brian who provides some of the best customer service I've ever received. He's very personable and obviously takes great pride in maintaining his building in great conditions. The lobby is a hospitable place to do business as seating is available to customers and there are two clean restrooms. I recommend Brian and his facility without reservation. He's a pro at his business and a very nice person.

Brian was amazing ! Such a huge help for me as I needed a unit last minute.

I rented a parking space here because of the parking restriction from HOA, However I did not park my car at Public storage a for a while because I did not get no warning letters from HOA from the date I rented it. I recommend to stay away from this place because the manager wil harras you for not even using the space. This guy has very unprofessional attitude to it's customer! It was a horrible to deal with him!

Brian was awesome

This Public Storage is really clean and it’s in a good area. The office is clean as well. Brian helped me choose a unit, he was super nice, helpful and very patient.

Brian was fantastic,in assisting me with my account today. Great guy and great customer service!

Brian was awsome to deal with. Made renting a breeze

Brian was very kind and helpful at helping us pick and decide which storage unit would be best for us !

Brian was so helpful and accommodating during our moving. He made many kind gestures and was effortlessly joyous.

Brian was great with helping me get my unit set up he's awesome 😎💯

The experience has been fantastic! We had some odd assortments to figure out, and Brian just nailed it! So kind and courteous! Was a wonderful time getting set up for our move in!

Wow. The customer service here is incredible. The gentleman that works this location is so patient and kind. He went above and beyond to help me find the perfect storage unit that fit my needs. This facility is always clean, and very safe. 5 out of 5!

This was Life Storage just a couple weeks ago. I paid $211 per month on a 10x10 indoor unit, since they switched to Public Storage it is now $295 per month for no good reason. Thanks for that!!! I just love throwing my hard earned money away for NO REASON!!!!!!!!

Just completed the rental process. Simple and straightforward. Brian was great. Property is clean, well maintained and secure.

Brian’s fantastic! Great energy and helpful. Thank you 🙏🏼 😊

Amazing customer service

Great service, experience has been stellar! Brian was super helpful and friendly! He deserves a raise! Great customer service!

Brian the main guy at the storage on Hualapai is amazing super nice and very helpful. Thank you Brian.,

Brian at Life Storage on Hualapai was great to work with. Very friendly and professional. I was very appreciative his help!

Brian and Jason were very friendly and helpful. Jason Gave us a map to help find our unit. Brian located us on property and helped us find the closest door to our unit escorted us to the unit.tjen he helped us with the lock and this was during his lunch break.most people would not have taken the time out of their break to assist someone. He really went above and beyond.Both if these gentleman are a huge asset to your company. The other storage places I have used in the past were never this helpful. Thanks again to both of them for all of their help.

Honestly I cannot wait until my stuff is out of here. I have been in Michigan taking care of my father and my unit from 145 to 225 after 4 months. They will raise your rate without any sort of communication. I also paid over a month and never received a credit towards my account. Get someone in there that knows how to do their job and stop “tricking” customers on non disclosed rate raises. I will be there by the time I pay that price to get my things. What a joke.

I haven't been to see the facility as of yet. Moving to Vegas this week, needed a storage facility for the moving company to be able to drop my things off . Life Storage of LV had the most convenient locations, and definitely the most affordable rates. Of course my internet glitched right in the middle of signing up, so I needed to call a C/S Rep on a Sunday. She was the most pleasant C/S person I have encountered since the beginning of CV19. That right there told me I picked the right facility.

Brian was incredible! Extraordinary in customer service. I am on holiday away with my mother in Hawaii and did not realize my move out day was set for today and my large unit balance pulled from my account. Brian was super accommodating and reassured me that my unit will be prorated based on use, which put my mind at ease for me to enjoy the rest of my time away on holiday. I’ve been on this property for several months now and all managers, assistant managers, and their colleagues, have been so accommodating and next level with customer service. I have a high believer in great customer service and this property most certainly delivers and maintains their extraordinary reputation. Contact Brian if you have any concerns. -xx Aimee -Rose

I want to thank Brian for the wonderful tour of the facility n the knowledge he provided to me which made me decide to relocate to Life storage the place was extremely clean n he was so helpful explaining everything to me loved his attitude 👍🏽

Staff here is great and very helpful. Storage units are clean and they provide great security.

The manager was extremely helpful and knowledgeable

Excellent service

Wonderful. Very detailed.