Public Storage Self-Storage Units at 9610 S Eastern Ave, Las Vegas, NV

Went in today and needed answers on units, size and prices and Amanda thank you so much for helping me with all my questions!!!

So far, so good! Amanda was great, and even walked me to my storage unit and showed me the unit, which is sparkling and climate controlled. I’ve rented several storage units at Public Storage over the last 15 years and no one has ever done that! Thanks for the awesome customer service!!!

Amanda was so great and helpful setting us up with our storage unit. Took time to show us a unit to see if it would work for us. We really appreciate her time and kindness.

Amanda was very helpful, quick, and efficient.

Amanda rocks!!! She helped correct a mistake that had been made by a previous staff member. The system was presenting challenges and she had to reach out to several others to help us. She was extremely patient, and never was frustrated with me about the situation. She worked diligently to resolve the problem and was eager to get it done right this time. Thank you Amanda for helping me!!!

Kaitlyn has always provided me with excellent customer service. She was even able to approve my credit to prevent a rent increase. Her facility is always clean and I appreciate that. Thanks for all you do. Monica

Kaitlyn helped me move in on the $1 promotion into a 10 x 14

This public storage facility is hidden and I really like that part about this facility. The thing I really hate about this facility is the fact that people trash the outside of this facility and it makes me feel like I am in the ghetto as soon as I come inside the gates gives off a bad appearance to possible renters. They also have pretty cool locks on the doors of each unit probably to keep each tenant secured with one lock the whole time renting.

Kaitlyn helped me move in on the $1 promotion. And helped me set up my autopay. Thank you Kaitlyn :)

Today I completed my reservation in the office with the assistance of the manager Kaitlyn. I got a $1 promotion. Thanks Kaitlyn

Today I got in on the $1 promotion for a 5 x 5 thank you Kaitlyn!

Kaitlyn helped me move into a 5 x 15 on the first floor and I got in on the $1 promotion. Thank you Kaitlyn

Kaitlyn helped me transfer my 5 x 5 to a 6 x 9 and the process was super quick! Thanks Kaitlyn

Kaitlyn helped me move in today on a discounted monthly rate into a 9 X 15. Thank you very happy 😊

Kaitlyn helped me move in on $1 promotion for the first month. And I set up my autopay

Today I moved into a 7 x 10 on the dollar promotion and Kaitlyn helped me! I came in as a walk in customer. Thank you Kaitlyn

This is for your Staff Member Employee: KAREN at property, 9610 S Eastern Ave, Henderson, NV. Karen's performance on follow ups - her quick thinking - creativity and attentiveness are superb! Sincerely, Karen's performance has been and is Out Standing! I would recommend Karen to any Customer Service and or Management Job! I had my Unit for a few months and is was very convenient for me. Every time I communicated with staff - they were very attentive and accommodating. I had and have No Complaints - I was a very Satisfied Customer! Even hen I moved out Katlyn was very attentive and handled everything for me gracefully - Thank you All! I will recommend you and use you again!

Thank you katlyn for such a great experience and making my rental storage to be fast and simple. More ppl should be like yourself. 333

Kaitlyn helped me transfer to a bigger unit today a 5x10 on the third floor. Thank you Kaitlyn for being informative and helpful

Today Kaitlyn helped me with my reservation and got me into a 5x5 on the dollar promotion for the first month. Thank you

Kaitlyn moved me in on a $1 special and signed me up for autopay. The process was smooth and easy! Thank you kaitlyn

Good rated

Kaitlyn was so helpful today she got me into a smaller unit with the $1 deal and my military discount. I’m so excited to get into a smaller unit and have my own things in own space. I really appreciate all your help and your great customer service! Thank you.

I rented a small unit here and the young lady Kaitlyn was very helpful and helped me get in with a $1 promotion for the first month. Definately come here for all your storing needs!

Kaitlyn helped us, I am so appreciative of her help. Happy customer

Kaitlyn was excellent today. I would recommend this public storage to all my friends and family. Kaitlyn was helpful, courteous, kind, and understanding. 10/10 for me thank you!

I experienced excellent, phenomenal customer service from the new Manager Kaitlyn. And I believe it was her first day. Very satisfied with this facility. Safe and reliable storage place. Easy access via app. Good hours. Highly recommend this storage facility for your storage.

Kaitlyn great...

rented a unit here and was amazed at the customer service. Kaitlyn showed us our unit and was very friendly, informed, and efficient.

Joe is awesome and very helpful.

Amanda was great

Joe was extremely helpful and made it easy! I highly recommend public storage.

I gave this facility 2 stars because it’s clean and quiet (pushed back off Eastern Ave). The day we drove to town no one was at the unit to get us set up and we couldn’t find anyone. Very frustrating after a 5hr drive. You can never get ahold of anyone and the cart to load/unload is locked in the office which again no one is ever there. Only had the unit for 1mo but for me personally I wouldn’t rent here again. The one positive though is it IS clean inside.

Had gotten the storage a week in advance, the day I went to unload my access code was not working, I had to wait for someone to come in so I can get in through the gates. We eventually got in with some strangers access code, he was nice enough to let us through with his. I go up to my floor which is 3rd floor. Notice my assign unit had a lock on it. Was not able to unload any of my things, had to extend my uhaul box truck because the office was closed. Next morning I call and spoke with Joseph (Joe) he said he will get me a new unit and to see him that day, I asked about compensation for the inconvenience it caused me and he says “I’m sure we can do something to just go in to talk about it in person.” I go in, I ask to maybe if possible get a unit on first floor instead, he says I can but I will need to pay more? So I ask about some sort of compensation, he says they need to run it by their DM Gen/ or Jen. Why not give your associates an empowerment to take care of customers without reaching out to a DM? What is the manager there for then? So frustrating, till this day no one has reached out to me. I guess I’ll ask when I turn in the lock.

I have been trying to contact the facility manager since mid day Saturday with no luck. How long do they normally take to call back?

Karen was so much help. Best experience we’ve ever had. Units are super clean and easy to get into.

Sasha was extremely helpful and informative !

Great cleang facility sasha was amazing and professional thank you

Sasha was amazing she is very professional really appreciate a wonderful person representing your company’s

Great customer service. Very helpful!

I have two 10 x 20 unit on this property. All staff are friendly and courteous except for a man name Mark. I was sitting in my car waiting for my wife to bring us some water so we can continue moving, “he comes to my window saying this is not a hang out do what you’re doing and get out” I don’t know if he was having a bad day or if this was racially motivated But he is not professional and gives business a bad name!!

Not very friendly

I called to inquire about availability and Sasha was very helpful in answering all my questions. If anyone ever needs assistance ask for her, she provides great service! :)

Sasha at the office was great! Highly recommend based off of her customer service!!!! Thank you so much.

Arrived at the unit. Unfortunately it was too small so wanted to upgrade to larger unit. Front desk unable to refund $30 admin fee. Okay that’s fine. She said to get the deal you have to go online and book it so I did again but it wasn’t the deal since I needed to sign in under a separate email so then again they charged me the $30 admin fee. I asked I I can redo it under a different email address but no out another $30. It was very frustrating on my part and zero empathy from Sasha at the front desk and Eric online corporate that she referred me too. So now I’m out the $60 and the unit I need to rent and could not see she said until I rent it, would be another $30 charge. Horrible business practice and will not return. Just left after no one would assist me further in helping me redo the mistake I just made. But oh well plenty more. Save your money and time as there are many better options in town. Jenn this owner should be ashamed but the service they provide.

I hate giving bad reviews to places but unfortunately this is one of them. They have terrible customer service skills and are extremely unhelpful and rude during a stressful moving situation to fix their own screw up! Even after coming down to set up this storage this morning. Now sitting outside for an hour while they figure things out. Sasha says shes the manager and she has no idea how to do her job.

Joe is the one that helping us get a unit today, process is quick easy, and convenient. Good support

It was my first day, while storing, a couple was moving out, and told us , someone drilled a hole in their lock and stole their stuff. They have no cameras, so it’s not protected.

Sasha is awesome-very helpful and always pleasant😃

Sasha gave great service. Thank you again.

Sasha helped me with rental. She was great.

My schedule was extremely tight and I wasted no time here with the sense of urgency from Sasha today. Thanks a lot for getting me situated quickly.

Very helpful....thank you..

Sherry was wonderful. Helpful, efficient and had a bright positive attitude! Thank you Sherry!

Sasha was very helpful and took my payment. I always come here for her help.

Annoying that there are no available dollys or carts to help with move in unless its during business hrs. Facilities are clean

Thank you to Sasha and Zoey For the excellent customer service and thee great attitude

Buyer beware with this company. First they don't offer long term contracts, so managing costs is impossible. After only 6 months, our rate went up over 20%! They supposedly mailed a notice, but we never received it. DO NOT USE THIS COMPANY FOR LONGER THAN 6 MONTHS.

Sasha was incredibly professional courteous and caring.

Sasha was great help. Very much appreciate it.

Amazing service! Courteous, attentive staff. Unit properly prepped (cleaned with lock/keys, insurance declaration in unit on site) by the time I moved in. Great start, good place to store your stuff

Sasha is excellent ! Very nice and professional ! Give her a nice raise !

I stopped by earlier and was greeted by a very nice worker i believe her name was sasha she provided me with great service and was able to answer all the questions i had id like to thank her again for being such great help if i could give this post 10 stars i would if anyone ever needs assistance make sure to ask for her shes a great employee there 10/10 for sasha

The property is clean! Thanks to staff for helping me with my payment

Friendly staff. Reasonable prices.

I liked to give a good review to this storage on 9610 Eastern ave. There is a young lady named Sasha, she is amazing! and very very helpful. She answers my questions attentively, she’s very polite. And she really does the best she can to keep the property clean and maintain. She is a lovely kind soul. I suggest if anyone needs a storage PLEASE consult with her on looking for a storage she is very knowledgeable. I would definitely recommend Sasha to any of my friends who is need of a storage, because I know she will give them GREAT! Customer service. I like my storage over there it’s very clean and I feel safe having my items stored in that storage. I recommend this storage to anyone looking for a clean decent storage facility. Hands up to Sasha that works there.

Sasha was great help! Very clean property.

Not appreciating Sasha at the moment. I spoke with her about 30min before they closed and she was very helpful with telling me to pay online and after attempting to login to pay my bill and avoid $57 late fee. I was not able to because I'm not able to use my old email and the guy who normally helps me has updated my new email 2 times now and it is not allowing me to reset my password because it's linked to my old email.... So I called 6 min before closing time and she doesn't wanna answer and I arrived at the door at 559 and the lady looks at me thru the locked door and does a cut throat gesture at me repeatedly. Just rude.... and if you close at 559 then have that be your advertised hours of operation! I know it's frustrating to deal with a customer 1 minute before close but you are at work and I am a customer! I would never treat a customer this way. I sure hope I am not charged $57 late fee tomorrow when I pay.... Guess we will find out tomorrow. And while I'm venting I thought my lock had been broken into last month and the guy told me I would need a locksmith to drill out the lock and I would need to purchase a new lock but come to find out it was Public storage who tweaks the lock when you get behind on you payment so instead of my money going towards my bill it went to a locksmith that I never needed!! This is the new owners of this facility... Not a big fan of new management here as of now...

Devina is a very helpful person and nice too . she does good customer service. as i was waiting for the lock smith and it was hot outside she lets me wait in the office thanks for your service!

Sasha was very acknowledgeable and made the process easy. My only issue was with online rental. It did not work after I entered my birthday.

Amazing experience! Divina was so helpful! :) Thank you so much for helping us secure our storage units!

Sasha was really wonderful and very helpful. She was so patient with all of our questions and gave us a great tour of the facility.

Helped my partner move some belongings into his storage unit and went to wash my hands in the restroom after we were done, restrooms were locked and the floors smelled like urine! I do not recommend this place!

Super Dirty facility. Restrooms have been closed for two weeks straight.

Great customer service and clean facilities

Excellent place to store my belongings. Great service from the manger. This is an very clean place to store my belongings.

This is a new, clean, air conditioned facility. The sales clerk Kim is professional and very informative, very easy move-in process. Hands down the best storage facility in the area!

Kim is great go see her...

Great people and the receptionist has an awesome personality. Best storage business I have been to.

The facility is very nice, very clean. Unloading area is very convenient. Kim is extremely friendly, helpful and informative! Great place!!

KIm is the best manager for a storage company I have ever met and dealt with !She is truly a asset to this business .I highly recommended her to my friends ,co-workers and family who are looking for storage.I give her 5 Stars ! Storage one is a very clean and safe operation to use