Public Storage Self-Storage Units at 3340 N Rainbow Blvd, Las Vegas, NV

Personally, if I could give this unit a negative star I would! I had the worst experience possible at this storage unit and not only was I disrespected, but I got stuck in the elevator with a broken call button and I am five months pregnant and the staff proceeded to tell me that I was wrong and their elevator was working, but when they went with me, I had prove to him that it was broken. I am highly upset with the storage unit and not only with that I did not get my full refund back And I wasn’t even there for 30 minutes because I was trapped in the elevator for 15

I live nearby and am tired of seeing discarded furniture and trash pile up. For more than two weeks there has been a pile of garbage in the front of your business. Update: 6 months later and now we have to stare at Graffiti. This graffiti has been here two months and nothing has been done. Still trash too! Update: This place is still an eye soar and hurts our neighborhood. For the past 3 weeks, the large pull up door is broken, the side of the building was smashed by a car, and the parking lot is littered with trash and discarded furniture.

Do not rent a storage unit here , my storage unit was broken into and I knew what was missing yet the staff didn't let me see camera footage nor help me to find a solution, I know it was one of the staff members because I had both keys with me at all times, it's ridiculous, $140 worth or items taken , super high rent just for items to be stolen? No that's not professional, never is staff in the office , it's so scetchy , I do not trust this location whatsoever, I'm super disappointed, the items that were stolen were sentimental, I will never be able to replace them.

Too expensive, and complicated to get yours stuff

Had a situation come up Where I had to go into the office and speak with the property manager. Ended up speaking with Heather who was very attentive to everything that I needed taken care of and made sure that I left happy with a smile on my face. Would recommend going to her facility anytime. She's always there with a smile and ready to help anybody who needs help.

Mala las puertas no se abrieron, cuando pusimos el pin.

Don't waste your money or energy here, elevators never work no staff

Mr.Carol was very,very nice and professional. Thank you.

I love here live here

Me and my kids needed things an I spoke to someone and they told me about this place..Heather was so nice to me she made me feel so welcomed I wish more people was like her 😌 I highly recommend 😃

I started renting here and it has been a terrible experience. When I started renting the exited garage door did not work. Then it was entrance that did not work. That make it difficult to load and unload your belonging. Due to other having to use one entrance point. Now the elevators don't work. Last week it one elevator that went up to the second level and open. This week neither elevator will not go up to the second floor. When I asked about the elevators I was told they was an issue and I have to use the stairs. There is no signage letting anyone know they don't operate. I pay good money for my storage and I feel like I am paying too much. Has anyone asked for a lower rent payment due to all the broken necessities.

Terrible experience! I wasn’t helped until 25 minutes after my scheduled appointment. I called the on site phone 3 times and no answer or help. When the ‘manager’ finally showed up, no apology or concern. Once I saw the unit I was scheduled to see it was way too small and told I needed to upgrade. Waste of time and energy. Take your storage needs to a different company!

We are new renters at your n. Rainbow location in Las Vegas Nevada. After renting the unit we were told the elevators are malfunctioning and only 1 of the 2 go to the 2nd floor where our unit is. Someone had taken all the carts from the property but for the exception of one which makes it very difficult to move in or out. The security system at the elevator is challenging to operate to say the least especially with hands full of things due to their being no carts. Only one of the roll up garage doors is operational leaving the first person in having to back out past the others that come in after navigating large moving trucks in reverse past other vehicles. The manager Lei is awesome it's no fault of her own. She is very helpful and I hope these issues are resolved and our time there is short as planned

I started my rental online which was easy and I as quite content until I went and saw the space and realized how small it was. I called the property manager and she along with a newer employee helped me get a bigger unit without hesitation. Your staff is absolutely amazing and I am so grateful for them. 5 stars all day for public storage but like 12 for the staff at my location. Thank you!!

So far so good... very customer service Brianna is the first I met...the other lady w/Gray hair very sweet to

Brian was amazing. Thank you so much for all your help and answering all my questions.

Lei is great. Customer service is excellent. I’m a happy customer.

I wouldn't rent here, the doors to the storage stay broken, they keep raising the rent not sure if it's because the tenants keep messing up stuff. Takes months to get this stuff fixed. I'd spend my money elsewhere.

Friendly staff

Brian was very helpful. Showed my new and it was very nice.

Public Storage on Rainbow is the best!! Brian is by far the most helpful manager in all of Public Storage!

Super atentos

Thanks jacey for your 5 star service

1 person on duty and had to wait 10 min for him

Lei the service was wonderful very very helpful places clean and very secure

I loved the service they were great, fast, and verry welcoming!

When I first started using their facilities, I paid $27 a month. When public storage took over, I'm now paying $92 a month for the same size storage unit.

Brian was very helpful and fast! Got everything I needed quick and easy!

Have you ever had a company work with you when you messed something up? Like maybe you made a reservation somewhere but did it wrong, or you didn't know a towing co. was going to need cash but all you had was a card? Public Storage is NOT one of those helpful companies. In fact, my experience has been the total opposite. In my opinion, if I'd fallen out of my wheelchair on their property, any employee who helped me would've been fired, AND the DM would've told me because I am a fall risk (disabled person) Public Storage would no longer do business with me, and I needed to vacate all three units immediately due to lease violations (even though copies of the lease, terms, and rules weren't provided). Not entitled to any refunds either. Oh... and don't take your service dog there, don't expect the doors to work, don't count on using a bathroom, dont take any breaks if their kicking you out - not even to eat something so you can continue functioning. Essentially, my advice is just save yourself the hassle and don't rent from Public Storage. I don't believe Public Storage deserves your business, or mine.

Excellent service

Mike and Brian were very helpful, explained everything in detail and very courteous, and nice would definitely recommend them.

Brian and Michael did a fantastic job, love their sense of humor. This is my first time renting a storage & they made me feel at home. :)

Lei was very helpful in getting me a fair rate on my unit. She is very pleasant and professional as well.

Dangerous and Disgusting, dirty with rude managers who lie and let homeless guys live in the storage unit.

Where do I begin, moving is so stressful and certain things sometimes happen just to make life easy, Lei in the front office made things so painless for me and I’ll forever appreciate it, not a thing went right in this move until I met her, so thank you so much for all your help!

They never answer the phone, I had a family member try to come and put a payment on my account while I was away and the front desk person was rude. Had a double payment in my account and wouldn't give me the answers in fixing it until the 3rd time I came to office.

Although, I appreciate a place close to store my stuff....the rate keeps getting boosted & it doesn't have 24hr access...

Awesome person good fast and excellent sales techniques made my day and got the unit JC very amazing

Jacey was excellent!!!! Customer service above and beyond. Give that girl a raise. She deserves it!!!

Jacey and Bryan help me soo much today .. I had to pay today and didn't have the while amount they set up an appointment and waited for me they also help me with a storage discrepancy. Even change a lock that was giving me a hard time Jacey is efficient, fast and and I just love the xiaromer service thank you again this is why we keep coming back and recommend everyone. ❤️

Thanks Jacey for the 5 star customer service

Brian was very helpful

Brian is amazing and helpful

Brian was very helpful and got me a nice unit to store my things. Thank you Brian

Here's my thing. I have been with you guys for over a year and always paid my bill on time with the acception of one bill after recently purchasing a vehicle after three years. My unit started at $68 a month and before the year was out, I am paying almost $200 for a very small unit. I am a single mother. I cannot afford these payments any longer. And now, I can't get out of it. The location I am currently at has switched employees and are not willing to work with me any further. I am at a loss and have to forgo this bill.

Brian was super friendly! Helped me out when I showed up unexpectedly. He was quick and answered all my questions! Thank you Brian!

Brian did a good job helping us and gave us a good deal on a larger unit. Thanks!

Jacey amazing

Honestly I think it’s a great storage unit. All the one star reviews are about graffiti on the dumpsters or furniture people throw away when they move, or the elevators not being cleaned.. PEOPLE..come on now. Who cares about graffiti..who cares if people throw away furniture they don’t need, the garbage people will get it away eventually or people who need it will take it. Stop nitpicking every little dumb thing and leaving bad reviews for a place that doesn’t deserve it. I happen to think the place IS clean for a storage unit that has hundreds of people coming in and out everyday, and it’s air conditioned which is super nice, and the staff is friendly as well. Stop being Karen’s and Chads and be realistic.

Great experience. Brain was very helpful during my whole use.of my unit.

Brian is an excellent employee. He helped us with all the information we needed and give us an excellent treatment

I got a storage here at this property and Brian was very fantastic and helpful I really loved him I will recommend this location any day great job Brian thanx for everything😃😃😃😃😃😄😄😄

Thanks Jacey for your 5 star service

They took my money. I was getting a change of clothes. Had a few minutes before I had to be where I needed to be. Yes I am homeless and I was in the locker 2 hours, but no way was I living in the locker. After 3 days they took my $73. and kicked me out, with no refund. I'm a Senior on a fixed income.

Brian was helpful, friendly and kind. Clean facility. Price is reasonable.

Jacey and Brian thank you for the amazing customer service today.

The employers are very help Brian was a big help explaining the units and Jacey led me to it so I wouldn't get lost. I recommend this storage place to all my friends thanks guys

Brian and Jacey were beyond helpful and full of knowledge; they were very helpful. With that said, I had an interaction with Trina; Property Manager, for this Public Storage. I have NEVER been treated with such lack of professionalism. I inquired as to why the key pad stated “see manager” & wouldn’t let me in to where the units were. Trina very rudely says; “well you should probably take that up with your carrier because we sent them & did our part.” I explained that I was unaware & never advised that the unit is locked out upon 7 days late. Trina looked at me & said; “did you read your contract, it’s in there.” I have never been treated with such attitude & lack of professionalism as I was treated with today. I understand being frustrated or having a bad day, but to treat customers the way she treated me today was absolutely unacceptable!!! I will be placing a complaint with corporate as well & as soon as I can empty that unit I will be sure to do so!!!! Beware of who you work with at this location….Brian & Jacey will help you any way they can. Trina…..Go to another property you’ll have a better experience dealing with someone else unless you like being spoken to with attitude & a lack of professionalism then go right ahead!!!! Sorry, but after being treated this way today I had to change my review & recommendation!!

Brian gave great customer service. Every thing was simple to get a storage unit!

Update. Brian is still very nice but when i had a bank issue I was charged for the very first time a $28 late fee that his company wouldn’t remove so i had to change this rating unfortunately because these companies make too much money to not forgive the first error. To be fair I want to leave the good service comments that got me to rent the storage. I came today in a rush and needed help. Brian went above and beyond out of his way and Jacey was super friendly also. I am so glad I chose this location and they have earned a loyal customer

Rude front desk workers and a dirty, not maintained facility at all. Supposedly a newer storage facility. The elevators are never cleaned as well as the inside parking area always have trash everywhere. Exit door was smashed and left half open for the longest time before it was repaired. Normally there's only one person working and she is unpleasant. Glad we moved our things out as there is no contract and a five day, no fee for late payments. We did call to inquire about a late fee as we were flying in from out of state and wasn't sure of the date we would be cleaning out storage. So we didn't advise of the move out as I have rented more than 5 times from different Public Storage facilities and never had an issue. As I left, advised them that the storage unit was cleared out. There were two of them in there and when I gave them the unit number, they replied back stating we asked about late fees and we owe for that month. I laughed and walked out. If tenants renting a storage unit and is given a leeway of five days to pay the monthly fee before late fees are added, is there a difference vacating by the 3rd, 4th or 5th day? I am sure they could pro-rate it to new customers. I am glad I am not in Vegas anymore and no more storage units. Do not recommend this one at all. Photo below was taken back in March 2021 when the units were still cleaner.

Unprofessional, horrible people. Don't ever rent here!

Brian displayed great customer service, and attention to detail. I had mismanaged my reservation. Brian was able to quickly resolve my blunder. Thank you kind sir for your assistance today

Just met someone there to buy something

Great customer service! Got a unit same day I called!!!

Excellent customer service

Thanks Lei for all your help. Always friendly and professional. She takes care of all her customers.

Thanks for all your help and outstanding customer service going over everything with me Brian & Jacey!

Jacey and brain have great customer service loved dealing with them helped me out so much with a unit

Lei is a hard worker. She has outstanding skills and I think she needs people to help her work. She spent the entire day without a break (I was there for four hours) She did it with grace. She did not complain and she rushed to help everyone who needed help while remaining professional.

I was in a bind tonight and I had to switch units 3 times in order to fit my family needs. Lei was very accommodating and patient. Thank you so much Public Storage but most importantly lei

Jacey and Brian were amazing. This is what good customer service looks like!

Kacey and Brian are amazing and very helpful and knowledgeable

i had a wonderful experience with brian lei

Jacey is awesome! She really has a great attitude towards people and life. I enjoyed my experience.

Brian, the manager of this location, made this a very easy rental. He walked me through everything, took me back to the units, showed me how to get in and out, and walked me through the entire rental process. I would highly recommend this location!

Very nice employees thank you for your help.

This storage facility is known as the spot for Burglaries we did not know until now! Do not trust this place. Everything was so sketchy from the front office workers to how it happened ridiculous

Brian was amazing! Great service.

Our storage unit was broken into at this location and many valuable items were stolen. The lock was cut and the burglar went after certain items like there was casing done previously. When we asked the manager to see the recording since the unit was under surveillance he said that we would Have a very difficult time and we would have to go through corporate and there’s no guarantee we will get the tapes and he has nothing and will have nothing to do with it.

Jasmine was great!

best experience nice helpful clean environment thank you lei

fast friendly clean and efficient move in at ease no long way with two payment options and they had the size I needed

Everybody loves Brian..very nice gentleman Brain Schneider your the best.. Great customer service 5 star

Brian really helped me out of a bind. If you love good service and low prices check out public

Brain and lei have amazing customer service and helped me with everything possible and answered all my questions with true cheer I definitely recommend this storage unit

Good person

Brian Schneider is what made me give this place a 5 star review. He was very helpful. Answered all my questions. Took the time to help me out and had excellent customer service! Thank you Brian!

Brain Schneider Outstanding customer service very pleasant I am very very helpful. Great guy.

Brian Schneider ! Is fantastic, a wonderful employee 👏 😀 👌 helped us well

The worst storage ever they want to now change me 250 dollars a month for a 10 by10 unbelievable.now I have to leave some things behind because I have no where to put the stuff.dont go there customer service sucks they never have carts for you to use.

Great customer service

Brian Schneider was incredibly helpful look forward to going I'm office again

This place is a disaster! Gate code app. doesn't work so there is no way to open the big doors to pull in your vehicle to load. Will be moving as soon as I can

Brian was a ton of help. Highly recommend this location.

My experience let me tell u has been soo amazing the manager Brian there has been the absolute best and most hopeful honestly he has been truly amazing he is absolutely an asset to this company by far. I am so greatful for him cause the previous managers were no where as nice professional and helpful as he has been. So thank u Brian

Great service! Thank you to Brian S. for helping us and making sure we understand the policy, and also offered the app for us to use for easy access. He was very friendly and gave great hospitality.

Our non profit has 4 units at the Rainbow location in Las Vegas at Cheyenne. We simply adore (Brian Schneider and Lei), they are really really wonderful individuals, friendly, courteous and very helpful. We are Public Storage customers fir life!!!

Brian S. Was extremely patient and most helpful! Very kind.

Not trying to be bias, but this is location of my unit. The staff here are wonderful and always go out of their way to accommodate your needs (only if it is possible for them to do)! The staff is always so friendly and funny!! They get my humor and to me that is the most important thing! Sorry! I was supposed to write this review yesterday (Saturday, Sept. 25). Lei and Brian were on staff and I needed a dolly. Although the dolly was not visible Brian went to go get one for me and saved me with that issue. The other issue I had was my father forgot his mask and needed one. So, I took the chance and I had asked if they had any masks and "tah-dah" Brian provided me with a disposable mask and saved my dads day to help me move. I know it's not much but it means the world to me that Brian made that special effort to just check and help me out. Thank you to you both and Keep Being A Great Team!!!

Rude try to rip you off from day one.paid huge fees and late charges when they said they would work with us. Liars,shame on you?!!!

Grait storage place thanks.

There has been trash and old furniture piling up in front of this location for two weeks! This is why I voted not to have a storage dump in a residential area. What is your policy for keeping discarded trash & furniture picked up and out of view?

They are pricier than some of the other storage facilities in the area, however, the ability to have after-hours access makes it worth it.

App is so easy and staff is awesome the storage is kept well never any issues

I really feel the workers and management go out of thier way to make you feel welcome . I just had some really bad luck these past 3 weeks and my energy had been off. Thank you

Lousy everything

Customer Service Agents Jackie and Michael was outstanding, quick and very professional. I would recommend you guys company to Family and Friends.

Great experience. Jackie was great. The process was painless. I highly recommend this location. The location is clean and spacious.

We came in got a great deal on a unit. Unfortunately the next day elevators werent working but thanks to lei,jackie and kelly we were able to get a downstairs unit for the same price thank you sooo much for all your help i would recommend to any one

Jackie excellent service, thank you!

Lei was absolutely awesome. Good customer service is very hard to find so it was really refreshing to be made to feel so welcome and appreciated. The facility was clean and security is state of the art. Would recommend highly for those seeking to store their belongings with peace of mind.

jackie is awesome, helpful, polite and always ready to help.

Wow it was awesome service Jackie answered every question I had I was really polite you got a good person there thank you Jackie

Jackie was very professional and helpful. She is a pleasure to see, Lei is also very professional!!!!

We just arrived today on our move. We went to pay for the storage for our house. Right now we will be in a small apt. while we find a home we like. The desk clerks were informative, helpful and quick. We had contacted them to hold the unit for our arrival which they had. Our movers were there early in the day and finished in about 6 hours. The whole day went quite smoothly. And will be happy to work with the clerks at the storage. The place was clean and the only hiccup was a elevator that was not working like it was supposed to and they would be looking into it tomorrow.

I LOVE THIS PLACE! THE STAFF IS REAL PROFFESIONAL. YOUR EMPLOYEE JACKIE THIER WAS REALLY POLITE AND SO HELPFUL. I HOPE I SEE HER THERE EVERY TIME I GO THERE.

I had my best experience at 3340 North rainbow boulevard Jackie was quite a help and very knowledgeable and gave me the information I needed quickly

Jackie was awesome. Very professional. Gave me options and found me a different public storage location with more savings. Thanks again, Jackie

시설이 깨끗하고 안전해서 좋다

Jackie and Kelly are very nice place clean and smooth

It’s really been a pleasure doing business with Jackie and Lei, they made my experience a pleasure. Hats off to the staff.

Nicest storage place I've dealt with! Jackie and Kelly were absolutely fantastic! Very helpful with our situation. Explained everything thoroughly and efficiently. Much nicer than the Public Storage I dealt with at a different location. VERY clean/secure location. Best of the Public Storage locations in Las Vegas! Thank you Jackie and Kelly. You ladies are AWESOME!

BEST STORAGE PLACE IVE USED SO FAR! They may be new, but very energetic and helpful! Thank you So much to Jackie & Kelly for all your help!

Jackie was very helpful and nice!

Lei & Jackie are absolutely beautiful and amazing, they are very professional and courteous! They are a valuable asset to your company. 👍💖💯