Kimmie was amazing and very helpful!
Quick and effortless move in! Kimmie was so sweet and helpful throughout the whole process. First I booked a storage unit and realized it was too small, so she showed me around different sizes until I found the correct size. Highly recommend!
Had a great experience with Kimmie. She resolved a problem quickly and efficiently. Very pleasant, competent and an asset. She’s exactly what every employer needs. 10 out of 5!!!! - Diana
Kimmie was great and so helpful. Thanks again . Will definitely use them again.
This is my first time using a storage facility and I have had an amazing experience. The woman Kimmie who seems to run the whole show, was very helpful and courteous throughout my entire stay. Service with a smile is what you get from Kimmie! She’s Awesome!!!
From all the storage places in NJ, this place stood out. KIMMIE SEALED THE DEAL. She goes above and beyond! Her kindness and help towards me to fit my travel trailer just right goes a long way. Kimmie is Aces, has the answers to all my questions, and continues to make me feel comfortable. I would refer her and this storage place to anyone who needs a unit.
Kimme
Amazing and so helpful with everything!!!
Kimmie was very helpful and knowledgeable with the move !
What a pleasure it is to have Kimmee as the property manager. She always smiling and helpful with any questions I have. Thanks for sending her to Manalapan.
Kimmy at the Manalapan facility was so helpful, patient annd knowlegeable. Highly recommend working with her. Storage units were all clean annd move-in ready.
I am writing on two different experiences in the same day totally opposite of each other with Public Storage.
I left one of the stores with unsolved issue and a conversation with a dismissive manager which was enough to give anyone a very bad impression on the the company.
However, I decided to look for a solution in other locations. I was lucky to meet Kimmie, the manager of the Manalapan
store and what a big difference she made to my opinion on the company.
She took the level of customer service to above and beyond the standard.
Once she knew my problem with the other store, she immediately offered her help to resolve it EVEN when the business would go to the other store not hers. She acted like an owner or a district manager who cared about the company's name more than anything. She contacted three different colleagues to check her idea and called her boss to get approval. The boss too was kind enough to listen to me and understand my situation.
The problem was finally resolved. Thanks to Kimmie who deserves to be a special representative to the company.
I guess not all managers are equal 🙂. Thanks Kimmie 🏅🥇
Raafat Fahmy
Has gone unbelievably downhill the last few months after getting bought out by Public Storage. I was really nervous seeing a buyout, and they have managed to be even worse than one could think humanly possible.
Biggest offense by far, they covered the power outlets up!!! Literally an essential thing you need, and not just for the obvious reasons, but also because 1/2 of the units in these facilities DO NOT HAVE ANY LIGHT ON THEM AT ALL! I'M TOTALLY IN THE DARK! When I discovered this, I was absolutely speechless. The sheer greed to remove this feature is unbelievable. Shame on whoever made this decision. I asked an employee who I could talk to, and was shrugged off and not provided any way to air my concerns.
At this point, I'm looking to contact someone to request a discount on my unit due to the removal of features promised when I signed up. Hilariously, a week later, my rent was hiked by 25%!!! I am going from paying about $290/month to over $350. So basically, I'm paying about 60% higher now than I was 2 years ago when I got this unit, and am missing the basic feature of having access to power. I need outlets to do work in the unit. I'm now just screwed on that front and left scrambling. So disappointed by the asinine, greedy decisions made by this large company. Shame on you.
Kimmie was very helpful. Made the process so easy!! Thank you!
Excellent spot near the house and Great Availability of choices to store at within.
Kimmie was Amazing at helping us secure a spot and get things moved in asap.
Great Job Kimmie.!))
Thanks to All.
Delightful Experience. 😊
Kimmie was amazing she is the reason we decided to go with Public Storage!
Fast and easy . Very polite Kimmie was very helpful
Kimmie was so super helpiful. She went out of her way in assisting me in getting the right unit for my storage. Truly a lovely lady, professional and knowledgeable in her work. Thanks Kimmie.
Kim was very helpful and got me taken care of quick and easy
Quick and easy! Kimmy was very helpful. Thank you!
Kimmie was very helpful my move in.
The customer service from Kimmie was above and beyond. Not only did she answer all my questions about renting a unit, but she was also extremely friendly and knowledgeable.
Kimmie was super helpful. Easy process
Kimmie was very helpful Showing us multiple units to choose from. She was very professional to work with.
Kimmie was very helpful. Top notch!!
Kimmie was amazing, from start to finish she answered all my questions and was so helpful! She is awesome great customer service!
Kimmie and Crystal are amazing! Excellent customer service!
Kimmie was awesome! Given my circumstances she was helpful patient and kind! She is great at customer service! Thanks Kimmie!
kimmie was very helpful great customer service!
Kimmie was very helpful and definitely knew what she was talking about, will definitely be coming back!
This storage facility is fantastic! It has incredibly convenient hours, offers affordable insurance, and has a well-designed app experience. My only complaint is that Public Storage keeps their climate-controlled buildings at an uncomfortably warm 80°. While I understand it’s still a controlled environment, this temperature is too high for many items, especially wood furniture. It should ideally be set to 76°. I’m not sure if this is unique to this location, but it’s still a concern.
On a positive note, I had a great experience today when I closed out my account after my wife and I purchased a house. I worked with Kimmie, who was incredibly helpful and friendly. She efficiently expedited the process of closing out my account. She quickly confirmed that my unit was empty and promptly provided me with a move-out receipt.
Kim was very professional and helpful. I love public storage thank you so much.
Amazing experience with Kimmie today. Professional and so easy to work with.
Kimmie was amazing so happy she is who helped me and walked me through it all!
Kim was super helpful! I’m new to the area and stopped by yesterday to see what units they had available. She was very friendly and answered all my questions. It’s not often you come across great customer service. Thank you so much for all your help!
Was such a pleasure working with Kimmie , she was extremely helpful, and so sweet and understanding!! Highly recommend this location!
That girl Kimmie was Amazing!
Kimmie was very helpful great customer service
Kim was very nice and helpful! Always has a smile 😃
Manalapan location Kimmie was such a big help. She explained to me the process and made everything very simple! Would recommend Public Storage
Kimmie is such an amazing woman and was extremely helpful, recommend this location!
Rented a unit today, Donna was amazing. Super informative and helpful
The facility is supposed to be secure but the gates are left open for anyone to enter because the gate leaving the facility is damaged, leaving us renters exposed to theft. I wonder if we are going to
Get a discount?
Crystal was great very helpful and informative.
Donna helped my Father-in-law the other day and was extremely professional in helping him navigate unit prices and selection. So very thankful for her kindness and patience as we weren’t able to be with him that day.
great job Alan explain everything well
This is a clean, safe storage facility. Donna F was very helpful and knowledgeable of the property and units available. Highly recommend. Ask for Donna. She's great!
What a pleasant experience it was dealing with Donna Freer at Public Storage of Manalapan. Extremely knowledgeable and very patient when explaining everything. Thanks again for such a great experience.
Christina is very courteous and helpful. She answered every question I had. She called after I settled in and asked how my move in went, I feel reassured, and pleased with the outcome. Will be referring to friends and family.
Christina was very helpful and sweet
Christina was very knowledgeable and beyond helpful. I was pleased with the cleanliness of the property. I’ve had many horror storage experiences and this one was the best yet. I look forward storing in the future and will recommend this location to friends and family
Met with Alan today to show me a unit. He was knowledgeable and very kind. I feel confident that my items will be stored safely.
Christina is an amazing employee with vast knowledge. I will be sending everyone i know to this location. Very clean and organized
Christina & Al have been extremely helpful. Any questions I have they always have an answer. I will be renting more units in the future.
Seeing the new staff at Manalapan and sending friends to the property to rent with Christina was the best thing I could do.
She is fantastic and people love her .
Christina is very helpful and very informative. She’s a doll. Very pleasant experience everytime
Christina gave me all the information I needed and was such a great help. I highly recommend her !!!
Christina gave us a phenomenal experience in helping us with our needs! Would recommend 10/10 !
Had such an amazing experience! Christina was extremely helpful with answering all my question and went above and beyond to inform me of everything I will need. I will definitely be recommending this place to others because of her.
This facility is so clean and well run. Sarah was working and she was so nice and helpful. Just a pleasure to work with. Thank you for making my day easier
Clean, employees are nice but they raised my fee twice in 5 months !!!!!
Vicky and Christina were wonderful! They were very helpful!
Very helpful and satisfied with the outcome . Thank you Public Storage and Vikki
Just Checked out after a few years here and I was very satisfied. At this place you are getting more then a storage unit bc there employee Vicki is the BEST and makes your stay above average. She goes above and beyond anytime I ever needed anything. Will Def recommend this place to others bc of her.
Vikki keeps the property so clean, shes always pleasant, very knowledgeable, provides great customer service and is very professional.
So far so good. I've had my unit about a month and the price is great and I was even offered different configurations of the same size unit so I could pick which worked best. Everyone was friendly and the hours are great. . . 3 year update:
I've had my unit for 3 years paying $150/month. Public storage comes in and buys the place and 2 months later my rate is increased to $194/month. I'll be removing everything this week and canceling.
After doing my research- having read reviews of different places- Vikki made my experience in choosing Public Storage an easy decision. She greeted me in a friendly manner upon arrival, and explained my different options for my situation. I was given a tour of several available options to choose the best solution for my needs. Everything was explained upfront, and my questions were already answered before I even had to ask them. The property looks clean and well-maintained. I appreciate this kind of professional, warm customer service. Thank you for your help, and thoroughness, Vikki! ((inside joke: I'm loving these sunhats lol. :) ))
I just wanted to saying having Vikki to help us navigate was a pleasure. She was informative, compassionate, personable. A valuable team member for sure !
David was amazing with answering all our questions and taking care of us right away! Definitely recommend him for great customer service and easy sign-up.
Thank you, Vicky for all you do. You are always so helpful! It's a weight off my mind knowing that I can call you to handle any issues that come up!
Ashley and Vicky are awesome! They need a vacation to Hawaii for their awesome job!
Vicky and Ashley were very helpful. Great customer service!
Ashley and Nick were helpful
I'm excited for the change of ownership the manager Ashley who assisted me was extremely helpful. I'm looking forward to doing business with Public Storage.
The facility is clean and appears very secure. The people who work at the facility are very friendly and helpful.
Justin was very helpful and I am happy to be renting with Simply
Vikki and Justin did an amazing service, plus They are very professional!!!! Great customer service and free stress rental process !!!
Rented a unit online and went into the office to finalize the rental. The whole process couldn't have been easier. The team at this facility are very friendly and accommodating.
Vikki & Justin was a pleasure to work with. Our experience from a small unit to a larger was seamless. I would highly recommend Simply Self storage.
Super friendly, super helpful best choice I ever made with a storage unit
We’ve only been with this company for a short time now, but Vikki has been very helpful and accommodating to any questions or concerns we have. Friendly staff and a clean building make giving them our business a no brainer! Thank you :)
excellent experience during a difficult time. I appreciate the quick, painless process. Vikki was a pleasure to deal with.
The facility is always impeccable. Vikki does an amazing job!
Vikki is an amazing woman! She is very friendly and considerate of her customers. I have been at this facility for 15 years and she is by far the best property manager I have interacted with! She is committed and passionate to her work and it shows!
Vikki has been extremely helpful and always considerate of her clients. We value and appreciate her great service, kindness and professionalism. It is our pleasure to recommend that all of our friends contact Vikki for their storage needs. She can always be relied upon to be effective.
Vikki did an outstanding service to me and my company by finding ways to overcome a potentially terrible mistake on my part. She did it professionally, calmly and with caring and humor. She is a credit to herself and her company and has my highest gratitude and regard.
The atmosphere, tidiness, as well as professionalism from the staff especially Vicky is 5 stars, worth every penny. The company cares about its customers and makes sure to host a top tier service.
Vicky at simply self storage in Manalapan is not only the friendliest and knowledgeable person, she is beyond helpful when I need anything answered. She goes the extra mile for customers. I have recommended numerous people to this storage company!
Friendly knowledgeable staff. Clean facility reasonable rates.
This storage unit has some of the best employees and great customer service . Ms. Victoria is always smiling and will to help everyone. Her attention to detail is excellent. This storage place at simply is always clean and presentable .
I have been using this storage facility for years, always very clean and friendly employees. Especially Joe and Vicky. Any of the employees are very informative. I do feel very safe with my belongings there. I always recommend this location to anyone looking for a storage unit!
Vikki is the best!!! She is super personable and always helpful!
Vikki was a wonderful person help us with the storage and she is a sweet person.
Everyone at Simply Self Storage was very helpful, from the time I expressed interest until moving out of the unit. The facility is clean and conveniently located as well.
Vikki is one of the kind to help you
Amazing customer service! Vikki was wonderful and took the time to help figure out the best rental for me based on my situation. Would highly recommend storing here.
Very helpful! Explained very well everything.
Vikki has excellent customer service skills and the property is spotless - Her personality is outstanding . Happy to rent with her !
Vicky and Joe are very friendly and professional! Place is very clean and they do their best to accommodate you.
The staff were extremely helpful and accommodating. For the year that my personal belongings were in storage, I felt the items were safe and secure.
Vikki’s customer service is phenomenal! The location is extremely clean and beautiful. Why would you store anywhere else?!
Amazing clean and friendly facility.....Vicki the manager wonderful!!!!!!
Very helpful with your needs
Had a great experience at Simply Self Storage! Vikki was extremely helpful in helping us choose a unit size and making us feel comfortable leaving our belongings here. The place was extremely clean and I highly recommend using this storage facility!
Vikki was a pleasure to deal with! She found us the perfect unit for all our storage needs. Highly recommend Simply Self Storage and Vikki!
Vikki is the Best!!
She remembered me and got me into a storage space immediately.
WOW
Arielle was the very best. She was very kind, and knew exactly what I needed. She was very patient, and knowledgeable of all the service Simply Storage had to offer.
The staff at englishtown are wonderful and have taken care of me & all of my storage needs. Arielle is very professional. I would highly recommend them!
Vikki at the front desk was enormously helpful. I would highly recommend to anyone.
Seamless process reviewing & renting a storage unit with Vikki at this facility! 5 out of 5 experience!
Vikki was incredibly helpful and friendly! She answered all of my questions and took me for a tour of the facility. I highly recommend!
Easy to work with staff, elevators in all buildings, and climate controlled rooms. Clean storage unit all around. Can even help you find a company to move your things!