There is no one in their office to talk with, unlike before Public Storage took over the facility.You’re reduced to voicemail messages. Their phone system for paying is screwed up. In my example, the system told me that my payment was lower due to a credit. I paid the lower amount before the due date. I then get text messages telling me that the amount of the credit is past due.i call customer service multiple times about this and I’m told that it’s an error and to ignore the text messages. I go to the facility to grab a carry on bag for a weekend trip and I’m denied entry and told to contact management. Management does not pick up the phone. The pay the credit amount and a past due penalty. I’m still denied entry. I call management again and I get a voicemail message.
Isiah was very helpful and well-mannered
I I am very pleased with the customer service provided at this location. I visited the store on Sunday and was treated very nicely . I intend to come back
Nicole was more than helpful and answered all of my questions. Very happy that this location changed to Public Storage and staffs such great people!
I came in to get some info on storage spaces and this eager very professional and helpful! Her trainer Leah was great and supportive. Property was well kept!!!
I had no issues at all. Very clean and able to access my unit with no problems. The young man was very nice and friendly. Forgot his name.
Very unprofessional customer service. My mother, who was paying for the service was told that she could not be on the phone and we were hung up on twice because my mother was on the phone. I had to call the corporate office to file a complaint
Eric was awesome! He found us what we needed right away, and the indoor area is really clean and well maintained.
Easy to access and friendly workers with patience
Clean storage area and great staff!
I love doing business with this cube smart. Great customer service this guy Eric that works. There was very helpful. I highly suggest their services.
Dave was a great help! He showed me the various units and explained everything without hesitation. Very clean facility!
Everything went smoothly. The people are very nice. The unit is clean.
It was great …quick …needed it same day. Good price .
Victoria was great. she would be great addition to the two other gentlemen there already. enjoy lunch. 😉
David was a big help understanding my needs and what I was looking for, definitely recommend him for all storage needs and questions
Store and property clean, Dave is knowledgeable accommodating makes renting a breeze
I had an awesome experience the employee that assisted me was wonderful he even helped me to move to bigger unit.
My dad Jose, appreciates the pricing
Eric and Dave have always been very helpful.
Great storage place and cleaned
I've been a customer at the Black Horse Pike location since Nov, 2023.
5 stars across the board:
1. Both David and Eric are simply awesome, friendly and readily available when I need them
2. Territory is always clean and maintained
3. Sensor activated light inside the units, which I had never seen before when renting from u-haul or Extra Space facilities.
4. They have 10x30 and 10x40 units, which are usually unavailable at the above-mentioned facilities or are comparatively much more expensive than what I am paying for my units at this location.
I recently stored my belongings at this facility on the 2nd floor.
I have to say this was a great experience. The space was clean, the hallways were always tended to, and I felt safe that my things were secure.
The Manager Dave is a pleasure to deal with and added a great personal touch to my experience!
I highly recommend Dave and this location. Would definitely rent from them again.
Facility was very clean. The staff was very helpful especially a kind man named, David. If you’re looking for a storage facility I’d highly recommend this one.