Public Storage
Newton, NC 28658
* 9595 NC Hwy 16 * if address is needed.
Went by Newton, NC Public Storage today to check on storage units and rates. Had the pleasure of meeting a husband and wife team of Jeff and Kim. It’s obvious that they work best as a team…they literally finish each other’s sentences!!! It was great to see in a time where customer service has taken a backseat to scrolling on people’s phones …They answered my questions and quoted some rates on different storage units. I’ll be back to see them as soon as I’m ready to make the move. Thanks Jeff and Kim!!!
Kind regards,
Matt
I had an outstanding experience at this Public Storage location thanks to Jeff Charles. From the moment I walked in, Jeff was welcoming, patient, and incredibly knowledgeable. He took the time to explain all the storage options, walked me through the unit, and made sure I was completely comfortable with the process before signing anything. His customer service is truly top-tier — friendly, attentive, and genuinely focused on helping customers find the right solution. It’s rare to find someone who goes above and beyond the way Jeff does. Highly recommend this facility, and especially Jeff, for anyone needing storage!
Came in for prices and Jeff was so nice and knowledgeable
I had a fantastic experience at this Public Storage location. The property is clean, secure, and easy to access, but what really stood out was the exceptional customer service. Jeff went above and beyond to answer my questions, walk me through the process, and make sure I had everything I needed. His professionalism and friendly attitude made the whole experience stress-free. Highly recommend—thank you, Jeff!
Vickie has the best customer service! When looking into storage unit options, I am in awe of the professionalism, friendliness, care, and love Vickie puts into her job, her renters, and the cleanliness of her facility. I did an online estimate, shopping around. SHE followed up within a few minutes by phone and had me sold in seconds. I hope her higher ups read the reviews and sing her praises from the rooftops. SHE is the reason I chose Public Storage!
Vicki has been such a great person to deal with. She has been very helpful and knowledgeable about the units and products. My husband and I really enjoy her company when we visit our storage units.
Haven’t rented a storage unit before until June, so don’t know a lot about the process and pricing…. But I can say that Vickie is awesome! She has helped us out with different things.. they are lucky to have someone that really cares about her customers!!
This Review is for ONLY for the property!
The property is very well maintained and I never had a single issue with my unit. The property Manager, Ms. Vickie was an absolute pleasure to chat with. She did all she could to help me and was very understanding of my situation. I appreciate you so much!
See photo for Public Storage Customer Service Review ⬇️
Was a great place to store our goods until we got a storage building. Mrs. Vickie is a great manager.
Friendly service town set up. Clean
Vicky is friendly and takes care of us customers very well.
Vicki was absolutely brilliant she helped me correct my email address on my account so I now have access to everything online
I’m a repeated PS customer at various locations. This particular location is wonderful. The layout is great, it’s very clean and modern, and Vickie met me at my unit with a friendly greeting and warm welcome. She also helped me all along the way with finalizing the rental. She’s just wonderful! Highly recommend this facility to storage-needy families.
Set up rental for RV storage online, then drove in to location to visit and met Vickie. Vickie was very helpful and knowledgeable about the location and the spaces.
Her and I walked the property to view available sites and together we picked what would be best for my storage needs.
Would highly recommend this location for storage needs.
If and when you meet Vickie you will appreciate her assistance in your needs.
I had such a great experience at public storage with Ms. Vickie. She was so polite and welcoming. She made my experience a breeze. Always nice to have a nice and smiling face. She went above and beyond to help me.
They were absolutely wonderful while I used their services. Vickie went above and beyond to reach me when she noticed my space was empty to make sure everything was okay.
Vicki is very helpful and always bubbly, I enjoy having a facility to go to with ppl like her
As a move manager, I rent storage units at different locations regularly. The public Storage, Hwy 16, Newton, is clean, monitored and I feel safe there any time of day. Vicki, the on-site manager is pleasant and knowledgeable. I would recommend this location. Thank you Vicki
This would be my second time using this company for my personal needs and very well pleased with their overall service. But I would like to point out that Mrs. Vickie and the staff at the Newton location are great. They handled any issues I have had expeditiously and got back in contact with me in a timely manner so for that I am thankful and pleased with our business relationship.
Jared and Vickie really helped me out. From the customer service, clean place and well secured storage. Everything was exceptional. Public storage on hwy 16 Newton, NC.
Vicki was super sweet and very helpful best customer service
Vicki Enscoe at the hwy 16 Newton location helped me tremendously with my move. Thank you so much Vicki!
I had a great experience at Public Storage. Ms. Vicki I, was very polite, helpful, and went above and beyond to assist me—especially with my billing, which she helped me with immensely. I never had any issues with the storage unit, and the location was very convenient. I highly recommend this place and will definitely use their services again in the future.
Ms. Vickie Inscoe was very polite and helpful. I never had any issues with the storage unit and it was a convenient location. I highly recommend this place and will use them for future needs.
Five stars for Vickie. Super helpful in transferring our camper to a different spot, per their request. Brought my dog and she gave her water after we walked out to the new spot. Called and checked on us and made the transition pleasant. Thanks Vickie.
This facility is very well maintained very clean and Vicky the manager is a wonderful person to deal with she makes it very easy for you to obtain your space and answers any questions you may have thank you Vicki in public storage for the wonderful help you gave me while I was here
Great experience checking out public storage! Vickie Inscoe was a great help and very customer friendly showing me the units!!
Vickie Inscoe worked with me encouraging me on ways that I could salvage my unit rather than it going up for auction. I was very overwhelmed and she talked with me and talked through dates and options and what would need to be paid following the guidelines that she is allowed by the company. I had breast cancer last year that left a lot of residial bills and expenses. I'm still trying to manage the bare essentials. Before the conversation, I had the attitude of just letting it default. By the end of the conversation, I felt like OK, I can manage to pay that by a certain date and vacate the unit.
Very polite, encouraging and emphatic.
She was a pleasure!!
Met with Vickie this afternoon. She was very friendly. Very clean and neat storage. Easy to work with and talk to.
Five star review for Vicky! She has been extremely helpful
I have had damage to my unit since October without any assistance from anyone, however, as soon as she was made aware Vicky came to the rescue to get things going! Other comments will be addressed once I am contacted from someone covering the district to discuss damages.
Clean and easy and friendly staff
Asher and everybody else on the team are super helpful and keep the whole place very neat. Always super helpful when answering my questions.
Thank You for all your help Asher
I recently had a great experience with Public Storage. The facility was clean and well-maintained, which gave me confidence in the safety of my belongings. The staff were friendly and helpful, providing clear information about the rental process and available units. Access hours were convenient, and the security measures, including gated entry and surveillance cameras, added peace of mind. Overall, I highly recommend Public Storage for anyone in need of reliable storage solutions
Very nice secure facility! The manager Asher is awesome and super helpful!!!
Asher was extremely friendly and informative.
Asher is so kind and tremendously helpful. This facility is great and I can’t wait to keep doing business here!!!
The staff was really nice & the property was very clean, I just moved into this facility. I looked around and this was the best fit for my budget.
The person here was awesome, and gave great information. Not sure if renting but Asher was very courteous and welcoming
I got a perfect size unit for a better price than the other three I checked out/called. When I stopped in the office for some additional assistance, I met a super young man named Asher. He took care of what I needed immediately and was just real nice - eager to help me. I've rented storage units over the years and this was by far the best experience with a storage facility I've encountered. Thanks guys!
My boyfriend and I just rented a unit with yall and Asher helped us out he was absolutely amazing! Great customer service and very personable!!! Easy and quick process as well! He also he helped hold the door for us while moving things in great experience thank you!!!
I went into the public storage facility, looking for a storage unit, Asher is the individual that assisted me and provided me with everything and every question I had for Asher they were answered.
Over and beyond customer service. Tim what a great asset to the company. And Asher the best always with a smile, and great service since day one.
Thank you Tina for helping me complete our rental online when office was closed.
It's clean and well secured.
I had a flat tire up the road and got dropped off by a local man at the Public Storage unit to wait for my dad. Asher let me sit inside with them until my dad was able to come get me, which was about an hour. I really appreciated how kind they were to me. Thank you Asher!
OMG I’m so happy with that service I have it Asher this jogger guy very good human. Good manners, good service I don’t speak good English, and he tried his best with Spanish. If I have 20 stars, I’ll give him a 25 completely recommend the service. Thank you so much.Asher God bless you you do a very good and customer service.
Great service!!! Thanks Asher!!
I appreciate the strong customer service and attention to detail. Hats off to Asher and all the staff who work at Public Storage.
Asher was super friendly and very helpful with figuring out the right sized space for me.
If we could give Asher 6 stars we would. He came by just in the nic of time to get a heavy truck bed off trailer. Thank you ASHER
The best in the business!
The unit I picked up stuff from was nice. The outside areas are clean.
Asher was very pleasant to work with when handling all my storage needs. I found his customer service skills to be excellent, very courteous and made my signing up for storage units a great ease. Thank you for being personable yet very professional. Highly recommend this location.
Asher was very helpful with helping me secure a safe spot and location for my camper. I highly appreciate the customer service I was given!
Ahser is just the best. He does everything that he can to help out.
Asher at public storage is awesome. This was my 1st time having to get a storage unit and he walked me through the process seamlessly. Thanks you so much!
Nice and clean location, good service
Very clean and nice units
Good clean place to store stuff