Public Storage Self-Storage Units at 10833 Monroe Road, Matthews, NC

Mixed review here. Local staff at the office counter are awesome! But thier hands are tied by absolutely moronic regional leadership and corporate policies. I had to move out of a unit and move into a different unit of the exact same size one row over to lower my rental price after a 100% increase in price over six months. From forum and message board research, I have since found this to be common place with the Public Storage brand. Mr Wizards at play in upper management with this organization Takeaway here; plan to time-box your storage at 6 months or plan on moving your contents around every 6 months. Or better yet, find another storage unit provider that values customer service and tries to limit tenant inconvenience.

Amber and Jenny in the office are awesome - they helped me get my bill lowered and moved into another unit. Their friendly service saved the day and deserves the 5 stars. The company as a whole, would get 2 STARS for their continued penalizing of current customers with ridiculous rate hikes.

Loving the staff, they worked with us so well. It’s our 4th unit and we are happy to work with them.

Staff are friendly and super helpful/ knowledgeable! Looking forward to my experience with them.

Amber and Jenny helped me and answered all my questions. I will definitely be recommending anyone to them!

Amber and Jenny are amazing

Amber and Jenny were very professional and friendly

Amazing experience with Jenny in the office!! Wonderful experience!!

Brittany was very helpful

Amber and Jenny are AMAZING!!!

Went today after getting a text that the unit was ready. Got there and there was no one there during business hours and there was a lock on the unit Edit: called today and resolved great customer service

Amber was very helpful and courteous. Been doing lots of renovations here and place looks great!

Amber and Jenny are great. Always being helpful when needed!

Be careful, these people steal your money for a bad storage. I wouldn't recommend it's a waste of money. Very expensive and the people who work there have no courtesy

Nice people and efficient service. I highly recommend.

My experience was quite a pleasant one. My reservation was completed entirely online and the overall process was quick and easy. Thank you.

Friendly and helpful staff. Reasonably priced storage.

Check in on line was quick and simple. I even spoke with the customer service agent at the facility and was super nice and answered my questions thoroughly.

Jenny and amber are amazing they where very helpful and kind went beyond of their work to make sure we are satisfied best service I had !!!!!!!!!!

I recently rented a unit at Public Storage and had an excellent experience. Jenny and Amber were incredibly friendly and helpful, providing top-notch customer service from the moment I walked in. They answered all my questions with patience and made the entire process easy and stress-free. The facility itself was very clean, including the unit I rented, which was spotless and well-maintained. It’s clear that they take pride in keeping everything in order. Overall, I’m really impressed with the staff and the cleanliness of the facility. Highly recommend!

I have had thee most wonderful experience here at public storage on Monroe Rd. I don't know about you but, most times when you have to get a storage unit, you are not in the most happiest place in your life but it's necessary at that moment in your life. Transitions are not always the easiest. I'm grateful that God allowed Amber who was just finishing her training and Jenny who was assisting. They were very pleasant, patient, and funny. I love their sense of humor in my not so happy time in my life. The process went smoothly & quickly. I got a newly cleaned unit. I love their honesty and transparency. I truly, highly recommend.

Definitely 5 star service 🤩 Jenny and Amber are so awesome and extremely helpful!! I will be sending everyone I know to you guys from now on!! Thanks so much for everything 😊 keep up the great work 👍🏽

The results of District Manager, Mr. Williams assistance, was 5 star excellent, his patience, understanding, courtesy and overall his personality. Very decent man you have!!!!

Amber was super helpful i recommend public storage!!

Amber & Jenny are the epitome of superior professionalism. Their hard work and dedication made my rental experience phenomenal. I strongly recommend anyone to purchase from this location because their customer service is unmatched!!! The Public Storage Company should be extremely grateful to have you guys. Thank you again for going above and beyond…

Amber and Jenny helped me locate the perfect unit at an amazing price!! Like wow they are amazing!!!

Amber was great! She answered all my questions.

Amber and Jenny were a joy to work with when it came to meeting my storage needs. They found me a unit within my price range that fit everything I needed. They were simply amazing.

Staff was great, Amber and Jenny were super nice and very helpful to me

Amazing customer service and friendly faces. Jenny and Amber got me all the answers I needed and then some. Thank You so much.

Great workers! They check in reguarly, and they are really adaptable!

Jenny and Amber were so helpful in helping me get the best deal!! They are very friendly! They even checked on me to see how things were going as I was packing to move to a smaller unit. My new unit needed a cord to cut the light on and Amber put one in. I am so glad that Amber and Jenny are at 10833 Monroe Rd. They are THE BEST!!

Friendly office people with a sense of humor

Flo was wonderful. She helped me through some technical issues we were having and got me my unit at a discounted price as promised.

Just recently moved here and needed a place to store my stuff, with the help of Jenny , I was able to get a unit quick and easy! Definitely recommend her! She’s super helpful and very friendly 🥰.

Jenny was AMAZING!!! highly recommend her!

Jenny and Amber service was amazing

Took a tour of the property. It was clean. It was easy to navigate. It is a well kept property. Well maintained!

Flo is amazing to work with. She helped me out in my time of need.

Thanks you Flo!

Ally was wonderful, cared about her new customer and full of knowledge setting up my new rental account. Also, their rental rates are fair compared to other storage facilities in the area.

Let me tell you about FLO, she is AWESOME!!!! I was having trouble with my APP and Flo proceeded to quickly get my code for me and her customer service was OUTSTANDING!! I explained to her my issues and she was on it right away with a solution. She is an INCREDIBLE Employee, very caring and understanding and extremely efficient. This is why I use the Public Storage company, because they have caring and understanding people working there like FLO!!!

I’m all about honesty but to make me remove my original post and to say you are going to compensate my account if I remove it. You gave me your word but did not fall through or get back with me regarding anything on my account. District manager told me he would make it right because it caused me loss wages but never did what he was supposed to do. So on that note. Do not come here. If you want people to block your access when trying to get your personal belongings and you pay every month. Go somewhere else. Countless times when people would block my trailer after moving and I bring awareness to them. They completely ignore it or put something on someone window regarding to remove their car in 24 hours. What about works compensation that make a living and people blocking their access to their things.

Ally was awesome help .. definitely recommend

Ally was fantastic!!!

Ally was absolutely awesome!! She took the time to show me a unit and breakdown every bit of information I could possibly need! She was very polite and knowledgeable and professional. I would highly recommend storing and letting ally help you if you need a unit in the Matthew's area!!

Very easy process to rent a storage unit. Office manager James explained everything to me.

Have to number in and out. Going out is inconvenient.

Very helpful and awesome people in the office

Came in today for a storage unit. James, Charles and Ally were an absolute pleasure to work with. They were very knowledgeable and friendly. Look forward to the continued relationship.

Excellent customer service.

You’re better off keeping your stuff outside. my stuff is infested with roaches and mold.

Ally was amazing! She made the process of getting a storage unit super easy!!

I had a wonderful experience renting my storage unit. Aly the manager was patient, pleasant and efficient.

Ally is the best site manager. So helpful! Highly recommend

The manager for this location, Allie, has been great and easy to work with. She will listen to your concerns and do her best to accommodate whatever you need.

Ally, the branch Manager at 10833 Monroe road in Matthews North Carolina is a very knowledgeable and helpful person. She does her job with patience and understanding to ones need and situation. I definitely think she's great and will recommend her for higher post when applicable.

Alley gave us absolutely tremendous service! Ensured our locker was completely clean and ready for us! She made the entire process easy, comfortable and quick! Last thing I would have expected for the cheapest storage in Charlotte.

Ally has been amazing! I had a slight issue with my space and she did not hesitate to assign me another one! She was so helpful and kind! Thank you so much!!

I would rate this place very highly unprofessional place and people and there customer service. There are some very nasty people that work for this company. My friend had her belongings in this storage area for a very long time. Never missed a payment. She has been trying to pay her bill for two days now. the website dont work the number that was provided by a supervisor, who had a very nasty don't care attitude. When all of this was provided to the supervisor you could tell, the supervisor was listening to her not to understand. I understand why, it was because the supervisor have a problem with comprehending. The brain was dead to knowing how to render customer service. Its people like this in customer service that seems like since there is no happiness in their lives, they cant render happiness in doing the job in the customer service field. Its people like this that I understand the only reason that they are in the customer service feel is to just get a paycheck. Well I must say one day that check is going to run out for you, so be ware.

Hey my name is Ms.glaosser moving in today stop by to see unit before we continue the process the lady at the front desk was very helpful kept a smile on her face we will continue with process happy Easter ❤️❤️❤️ I just love a establishment with good customer service!!!!

The 2 ladies who assisted me were professional and super sweet. Helped me with all my questions and got me set up quickly. The storage unit is the perfect size with easy access!

With the app, it's very convenient

Amazing service and such a helpful property manager. I rented the wrong unit online and in 5 minutes she had everything fixed and had me in the right unit for my needs. Will definitely recommended to friends and family!!

Ally was a great help! Extremely nice as well.

Ally was awesome. Unit was clean and customer service was great

Expensive for a closet

Its a very old facility shabby but its was cheap - when I moved in. One main entrance and no auto exit. Have to punch in your code to get out. Try access on weekend, not good. Raised my rate $45 - 50 in Feb. Sure, expected. In Aug. raised again $15 to $65. Staff in front office told me that was above going rate for my unit. So I got going and left. Found same size in brand new facility, climate control for $16 more. At least its worth it.

I’ve been trying to get in touch with someone for weeks…

The place is so dirty. My unit looked like someone worked on cars in there. I had to extensively clean the unit before I could move my items in there. There were spiders everywhere so I had to bomb the unit before I could feel safe enough to move my things in . There was a lot of broken glass outside the unit that I had to move yourself so my kids don’t hurt themselves out there. There was no light in the unit, both of which I brought to their attention. I still have no light in the unit. When I made my original reservation online it was for a different unit. I got there -about an hour later and they told me that the unit was not available even though it allowed me to booked it online, I think they were just trying to pass of the dirty unit with the messed door with me. At that point I had no choice because I had movers ready to go. I got this unit a month ago and gave today to make a payment and the associate who claims her name is Alicia which i think she lied about. She was very unprofessional and very condescending in how she spoke to me after asking her about the bogus insurance they are mandating people to pay and telling me I can’t get a copy of my contract sent to me. The employees come off as people who do not like what they do.I will be moving my stuff out as soon as possible. Do not rent from this place. They do not take care of their property and customer service is non existent unless they pick and choose who they want to be cordial to.

Keilada

Showed and advised on all information needed to rent and store.

Worst place to store your stuff! Old and outdated and the MOST UNSECURED! BEWARE! I have my stuff stolen in value of more than $5k mostly tools. The office workers refused to cooperate and investigate what’s happened and looks so shady!

This was my first time choosing and using a storage unit. I spoke with Pam who was very informative and answered all of my questions thoroughly. She was friendly and knowledgeable! I appreciated her willingness to spend time with me to ensure I was prepared for my move! i recommend public storage to anyone who is needing a place for storage!!

Pam was fantastic. Been doing business with her for 5 years. Come see her!

Easy online account management, affordable, clean and excellent service!

Great unit, great price, great location! Convenient, safe, and secure. Pam is so kind and professional. She goes above and beyond for both the company and for the customer. Thank you, so much!

I came in to see what they had available because I might be moving and Jordan was extremely helpful with helping me find a size that would work best with all that I’m moving although they didn’t have what I’m looking for I really liked the professionalism of the store