Save Impression

Address

10833 Monroe Road
Matthews, NC 28105

Phone

980-272-0568

980-272-0568

800-688-8057

800-688-8057

Property Open

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Boat Storage
  • Car Storage
  • RV Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units

Phone

980-272-0568

980-272-0568

800-688-8057

800-688-8057

Property Open

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Boat Storage
  • Car Storage
  • RV Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression

    5'x5'
    Online only price
    $ 15/mo
    Online only price
    Half Price Sale
    Small 5'x5'
    • Outside unit
    • Drive-up access
    $ 15/mo $30
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    5'x7'
    Online only price
    $ 17/mo
    Online only price
    Half Price Sale
    Small 5'x7'
    • Inside unit
    • 1st Floor
    $ 17/mo $34
    Online only price
    Half Price Sale

    No Obligation

  • Spring sale 50% off
    Restrictions, taxes, and fees, including an admin fee, apply.
  • Save Impression

    5'x11'
    Online only price
    $ 22/mo
    Online only price
    Half Price Sale
    Small 5'x11'
    • Outside unit
    $ 22/mo $44
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    5'x10'
    Online only price
    $ 24/mo
    Online only price
    Half Price Sale
    Small 5'x10'
    • Outside unit
    • Drive-up access
    $ 24/mo $48
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    5'x11'
    Online only price
    $ 25/mo
    Online only price
    Half Price Sale
    Small 5'x11'
    • Outside unit
    • Drive-up access
    $ 25/mo $50
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    5'x10'
    Online only price
    $ 25/mo
    Online only price
    Half Price Sale
    Small 5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 25/mo $50
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 50/mo
    Online only price
    Half Price Sale
    Medium 10'x10'
    • Outside unit
    • Drive-up access
    $ 50/mo $100
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    9'x12'
    Online only price
    $ 53/mo
    Online only price
    Half Price Sale
    Medium 9'x12'
    • Outside unit
    • Drive-up access
    $ 53/mo $106
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 68/mo
    Online only price
    Half Price Sale
    Large 10'x15'
    • Outside unit
    • Drive-up access
    $ 68/mo $136
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    8'x25'
    Online only price
    $ 76/mo
    Online only price
    Half Price Sale
    Large 8'x25'
    • Outside unit
    • Drive-up access
    $ 76/mo $152
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 84/mo
    Online only price
    Half Price Sale
    Large 10'x20'
    • Outside unit
    • Drive-up access
    $ 84/mo $168
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 94/mo
    Online only price
    Parking 10'x20'
    • Uncovered parking
    $ 94/mo $126
    Online only price
    1 unit left!
    Limited availability

    No Obligation

    Vehicle Parking Only But we've got storage unit for everything else!
  • Save Impression

    10'x25'
    Online only price
    $ 100/mo
    Online only price
    Half Price Sale
    Large 10'x25'
    • Outside unit
    • Drive-up access
    $ 100/mo $200
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    15'x20'
    Online only price
    $ 120/mo
    Online only price
    Half Price Sale
    Large 15'x20'
    • Outside unit
    • Drive-up access
    $ 120/mo $240
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    20'x20'
    Online only price
    $ 221/mo
    Online only price
    Half Price Sale
    Large 20'x20'
    • Outside unit
    • 24 Hour access
    $ 221/mo $442
    Online only price
    Half Price Sale

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Matthews Storage Units Near Route 74, Route 51

Public Storage in Matthews offers local customers a large selection of self storage units at reasonable prices in a convenient location.
Just west of where the Matthews Township Parkway crosses Independence Boulevard, this facility features indoor storage units, climate controlled storage units and outdoor storage units in an array of different sizes.
Providing even more storage options, there are spaces to store a vehicle, boat or RV too.
Soccer families know it takes a lot more than a pair of cleats to get ready for a big game. For those weekends spent on the fields at the Sportsplex at Matthews, a 5x10 storage unit is the perfect place to keep bags of balls, duffle bags, chairs for the parents on the sidelines and yes, even those cleats.
For families living in the neighborhoods around Providence High School or David W. Butler High School, a 10x10 storage unit can help clear out crates and tools from the garage, while a 10x30 storage unit provides ample storage space for large household items, including couches, dining room tables, dressers, bookcases, entertainment centers and so much more.
Roughly two miles north from I-485, it's also a convenient location for residents in the Sardis Forest, Stonehaven or Hembstead communities.
More and more folks, and more and more development, have come to Matthews over the years. As the city continues to grow, call on this Public Storage for cheap storage units whenever space gets a little tight at home or in the workplace.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 403)

February 22, 2024
Google Public Storage Jeff Waldron
Excellent customer service.
December 25, 2023
Google Public Storage bluemoon
October 22, 2023
Google Public Storage Kaila Robinson
You’re better off keeping your stuff outside. my stuff is infested with roaches and mold.
August 9, 2023
Google Public Storage dee cooper
Ally was amazing! She made the process of getting a storage unit super easy!!
July 25, 2023
Google Public Storage Wanda Love
I had a wonderful experience renting my storage unit. Aly the manager was patient, pleasant and efficient.
July 20, 2023
Google Public Storage Scott Fish
Ally is the best site manager. So helpful! Highly recommend
July 19, 2023
Google Public Storage osili map
Ally, the branch Manager at 10833 Monroe road in Matthews North Carolina is a very knowledgeable and helpful person. She does her job with patience and understanding to ones need and situation. I definitely think she's great and will recommend her for higher post when applicable.
July 19, 2023
Google Public Storage Adam Omar
The manager for this location, Allie, has been great and easy to work with. She will listen to your concerns and do her best to accommodate whatever you need.
May 19, 2023
Google Public Storage Dillon Chambers
Alley gave us absolutely tremendous service! Ensured our locker was completely clean and ready for us! She made the entire process easy, comfortable and quick! Last thing I would have expected for the cheapest storage in Charlotte.
May 12, 2023
Google Public Storage Sun Valley GC
Ally has been amazing! I had a slight issue with my space and she did not hesitate to assign me another one! She was so helpful and kind! Thank you so much!!
May 5, 2023
Google Public Storage Better swayva
I would rate this place very highly unprofessional place and people and there customer service. There are some very nasty people that work for this company. My friend had her belongings in this storage area for a very long time. Never missed a payment. She has been trying to pay her bill for two days now. the website dont work the number that was provided by a supervisor, who had a very nasty don't care attitude. When all of this was provided to the supervisor you could tell, the supervisor was listening to her not to understand. I understand why, it was because the supervisor have a problem with comprehending. The brain was dead to knowing how to render customer service. Its people like this in customer service that seems like since there is no happiness in their lives, they cant render happiness in doing the job in the customer service field. Its people like this that I understand the only reason that they are in the customer service feel is to just get a paycheck. Well I must say one day that check is going to run out for you, so be ware.
April 9, 2023
Google Public Storage Brittany Redfern
Hey my name is Ms.glaosser moving in today stop by to see unit before we continue the process the lady at the front desk was very helpful kept a smile on her face we will continue with process happy Easter ❤️❤️❤️ I just love a establishment with good customer service!!!!
April 5, 2023
Google Public Storage Aidan Carter
The 2 ladies who assisted me were professional and super sweet. Helped me with all my questions and got me set up quickly. The storage unit is the perfect size with easy access!
March 28, 2023
Google Public Storage Sabrina Hickenbotham
With the app, it's very convenient
March 3, 2023
Google Public Storage Daniel Williams
February 25, 2023
Google Public Storage Zachary Bowen
Amazing service and such a helpful property manager. I rented the wrong unit online and in 5 minutes she had everything fixed and had me in the right unit for my needs. Will definitely recommended to friends and family!!
February 5, 2023
Google Public Storage Sierra
Ally was a great help! Extremely nice as well.
January 21, 2023
Google Public Storage Chris Penley
Ally was awesome. Unit was clean and customer service was great
December 13, 2022
Google Public Storage Luis Bernardes
Expensive for a closet
October 30, 2022
Google Public Storage TJ Cru
Its a very old facility shabby but its was cheap - when I moved in. One main entrance and no auto exit. Have to punch in your code to get out. Try access on weekend, not good. Raised my rate $45 - 50 in Feb. Sure, expected. In Aug. raised again $15 to $65. Staff in front office told me that was above going rate for my unit. So I got going and left. Found same size in brand new facility, climate control for $16 more. At least its worth it.
September 6, 2022
Google Public Storage Sharif Loobie
I’ve been trying to get in touch with someone for weeks…
September 2, 2022
Google Public Storage Bintou Ceesay
The place is so dirty. My unit looked like someone worked on cars in there. I had to extensively clean the unit before I could move my items in there. There were spiders everywhere so I had to bomb the unit before I could feel safe enough to move my things in . There was a lot of broken glass outside the unit that I had to move yourself so my kids don’t hurt themselves out there. There was no light in the unit, both of which I brought to their attention. I still have no light in the unit. When I made my original reservation online it was for a different unit. I got there -about an hour later and they told me that the unit was not available even though it allowed me to booked it online, I think they were just trying to pass of the dirty unit with the messed door with me. At that point I had no choice because I had movers ready to go. I got this unit a month ago and gave today to make a payment and the associate who claims her name is Alicia which i think she lied about. She was very unprofessional and very condescending in how she spoke to me after asking her about the bogus insurance they are mandating people to pay and telling me I can’t get a copy of my contract sent to me. The employees come off as people who do not like what they do.I will be moving my stuff out as soon as possible. Do not rent from this place. They do not take care of their property and customer service is non existent unless they pick and choose who they want to be cordial to.
August 18, 2022
Google Public Storage Karyn Lanzo
July 31, 2022
Google Public Storage Karen Mauhawk
July 8, 2022
Google Public Storage C Kabel
June 17, 2022
Google Public Storage jose luis vargas guevara
Keilada
May 20, 2022
Google Public Storage Jeff
Showed and advised on all information needed to rent and store.
April 23, 2022
Google Public Storage Valeriy Chopko
Worst place to store your stuff! Old and outdated and the MOST UNSECURED! BEWARE! I have my stuff stolen in value of more than $5k mostly tools. The office workers refused to cooperate and investigate what’s happened and looks so shady!
March 27, 2022
Google Public Storage TA Strawn
This was my first time choosing and using a storage unit. I spoke with Pam who was very informative and answered all of my questions thoroughly. She was friendly and knowledgeable! I appreciated her willingness to spend time with me to ensure I was prepared for my move! i recommend public storage to anyone who is needing a place for storage!!
March 3, 2022
Google Public Storage John son
Pam was fantastic. Been doing business with her for 5 years. Come see her!
February 13, 2022
Google Public Storage Kristi Grier
Easy online account management, affordable, clean and excellent service!
January 30, 2022
Google Public Storage Keith Belton
January 24, 2022
Google Public Storage Lisa Simmons
Great unit, great price, great location! Convenient, safe, and secure. Pam is so kind and professional. She goes above and beyond for both the company and for the customer. Thank you, so much!
January 11, 2022
Google Public Storage Beuford Alcemy
I came in to see what they had available because I might be moving and Jordan was extremely helpful with helping me find a size that would work best with all that I’m moving although they didn’t have what I’m looking for I really liked the professionalism of the store
December 6, 2021
Google Public Storage Larry White
Pam was very helpful !!!!!!
November 19, 2021
Google Public Storage Skylin Megas
An error happened while applying for the contactless set up .. so I ended up having to go to the location office . Pam sorted my issues out and set up my account with no issues at at all . The ladies here know what they are doing . I recommend showing up in person .. that way you know it's done right 👍.
November 14, 2021
Google Public Storage quantae gadson
Nyemah was very sweet and has a great customer service voice
November 10, 2021
Google Public Storage Smooth Secrets
Very great customer service Pam & Nyemah was wonderful great experience
November 2, 2021
Google Public Storage Ryan Buck
Great service, clean units, great prices! Highly recommended!
October 25, 2021
Google Public Storage Nakida Young
After being here for 6 months I wouldn't recommend this site to anyone else! First off they go up on rent and charge a $15 late fee if ur a day late!! Secondly I tried to pay my storage bill off and they kicked back my payment then tried to charge me with a $25 bad check fee! When i made the payment the money was on there and i received a message from them saying it was accepted then find out later they waited 3 days to take the money until there was no more money in the account! Pam was not able to explain what hapened and why. Last but not leastt i tried to move out and was supposed to get my truck on the 30th but couldn't until that friday the 1st then she told me i had to pay for the whole month for that 1 day!! I will be moving out and will not recommend this site unless u want ripped off!!
October 15, 2021
Google Public Storage Pam Wagner
August 5, 2021
Google Public Storage Unexpected -
August 5, 2021
Google Public Storage Rone Spencer
Great overall experience wouldn’t work with any other storage facility highly recommend.
August 5, 2021
Google Public Storage Regina Spencer
August 5, 2021
Google Public Storage Ron Brody
August 5, 2021
Google Public Storage Crystal McDonald
August 4, 2021
Google Public Storage Manafiend
June 27, 2021
Google Public Storage Andres Lopez
June 16, 2021
Google Public Storage Phin Cogsproggler
The employee Love was fantastic and super helpful in addressing all of my issues.
June 13, 2021
Google Public Storage Steven Eddings
Experience was quick and easy, just had to sign some paperwork inspect the space I’m renting. Pam was nice and helpful. Steven E.
June 9, 2021
Google Public Storage Ray Freeman
Mrs love was very nice and helpful in setting up the unit
June 6, 2021
Google Public Storage Yamilet Meza
June 4, 2021
Google Public Storage Tahjma Hooker
June 2, 2021
Google Public Storage Emerson Perez
Pam was extremely helpful Excellent experience
May 13, 2021
Google Public Storage Phillip Featherstone
Pam was great! She was able to fix my issue immediately!
May 1, 2021
Google Public Storage Nina L
Ms Pam was a world of help with this transaction. We had a few last minutes changes and she made the process very easy. Thank you so much
April 22, 2021
Google Public Storage Mary Reinhart
Getting in was a little hard but found it with no problem
April 21, 2021
Google Public Storage D Black
Pam and Rashida were helpful and a pleasure to deal with. I have had a unit with Public Storage for years, and needed to get another one. The process was easy and I will be a customer for many more years to come.
April 18, 2021
Google Public Storage Ryan Allstun
They did an amazing job helping us get our stuff into our unit. They went above and beyond of, An were just amazing.
March 29, 2021
Google Public Storage Kim West
Great customer service and super clean
March 22, 2021
Google Public Storage C Washington
Received excellent customer service. Pam ensured I had all of the information I needed regarding my storage unit and explained every detail thoroughly, plus offered suggestions on how to maintain the unit. Joann guided me to my storage unit, gave detailed instructions regarding my access code, and suggested the best way to open the door to the unit.
March 20, 2021
Google Public Storage Kisha Romero
Very friendly, reasonable, and fast
March 15, 2021
Google Public Storage John Marus
Wonderful service by Pam and Lovey.
March 7, 2021
Google Public Storage Trevor Strawn
I was just there yesterday. And the employees Pam and Crystal were awesome and helped with everything I needed. I'd recommend them.
February 23, 2021
Google Public Storage Ginger Love
Pam was extremely rude when asking us to wait. She insisted on having the last word. Then when writing down the information on the card, instead of handing us the card, she threw it at us. It fell on the floor and there was no sign of an apology written on her face. I will never be renting a storage here!!!!!!
February 12, 2021
Google Public Storage Anastasia Bruin
Very helpful and explanatory. Lovely environment
February 1, 2021
Google Public Storage Jacoby Brooks
Very helpful and fast. I got a storage room right when I needed one
January 10, 2021
Google Public Storage Janice Hightower
A place 2 keep stuff
January 7, 2021
Google Public Storage Cryssi Reed
Pam and Kyle were so helpful and knowledgeable. I truly appreciate their help, considering it was last minute. I will be sure to tell my friends where to go for excellent and super friendly service. Thanks again!
December 28, 2020
Google Public Storage Breonna Maynard
This location was good up until this week. I have been renting this storage here since Oct.2018 and never had a problem. I live in Maryland for one! And two Even when I was late I STILL paid my rent plus the fees added!!! My issue is the amount of customer service that these people have!! My storage was auctioned off the very first chance they got with no regards to my rapport!!! There were many option I read on the auction website that would have allowed me to stop the bidder from moving forward! I was told bidders were given extra time to retrieve the storage items due to the holiday yet I wasn’t given extra time to pay WHICH I ALWAYS HAVE AND HAD THE MONEY TO DO! I do not recommend this company for any of your storage needs!!! DON’T DO IT !!
December 23, 2020
Google Public Storage Roro Price
November 9, 2020
Google Public Storage Charlotte Panko
Pam was super helpful in figuring out if I would have enough storage space for my needs. Thanks Pam!
October 21, 2020
Google Public Storage krissy eller
October 16, 2020
Google Public Storage Fred Goolsby
Long time local was storage units.
September 13, 2020
Google Public Storage andre black
Pam gave great customer service
September 10, 2020
Google Public Storage Michael Morales
Great service! Quick process. Pam helped me and was very patient with my request. Go see them for all your storage needs.
September 5, 2020
Google Public Storage Shirmeta
Pam was a great help in starting my rental, and was very friendly and helpful.
July 14, 2020
Google Public Storage jazzy giles
Pam and Briana were very sweet and exceptionally helpful.
July 5, 2020
Google Public Storage Selena Mora
Excellent service! Thanks Lisa!
July 5, 2020
Google Public Storage Brandon Mackenzie Loaiza
Excelent! Lisa is a great person and attention
June 17, 2020
Google Public Storage Eric Woodruff
June 11, 2020
Google Public Storage Everett Adams
June 3, 2020
Google Public Storage Daryl Sutherland
Wonderful customer service. Pam was great to work with!!
June 1, 2020
Google Public Storage Tink erbell
March 29, 2020
Google Public Storage Edie Muller
Hello, my review is an overall satisfactory of the company. Pam has ALWAYS been a GREAT help for any questions i've had and she is always helpful for any changes that i needed. Thank You Pam for all your help!!!
March 21, 2020
Google Public Storage Dani Bowen
Pam was amazing and super helpful. Made the whole process easy and painless! Thank you Pam!!!
March 15, 2020
Google Public Storage kiandra Lewis
I was trying to get pricing and information because I never used public storage before and I spoke with Lisa who was patient and answered ALL 50 Million Questions I had. She gave me a sense of peace at this stressful time of having to move.
March 14, 2020
Google Public Storage Cristian Roldan
Pam very helpful and funny
March 9, 2020
Google Public Storage Northern Crossing BHS, LLC
I needed some help with questions as I am looking to move across state to be with family. I spoke with Lisa and she was very friendly,helpful, and informational with getting my questions answered. Nice to know there is still Great Customer Service in the world.
February 19, 2020
Google Public Storage Ken Mason
February 15, 2020
Google Public Storage Sandra Koontz
Pam and Lisa did an excellent job when we went to rent our storage unit.
January 23, 2020
Google Public Storage Robyn Turner
LaShonda and Pam were super helpful and very friendly
January 17, 2020
Google Public Storage John McClendon
Lashonda and Pam were great to work with. Easy, efficient and informative. Thanks for your help and great first impression.
January 14, 2020
Google Public Storage Taylor Duffey
Great ladies at the front desk! Very helpful, friendly, and informative. Pam and Lashonda were great helping my husband and I set up our storage unit for our small business. Highly recommended!
January 14, 2020
Google Public Storage Graham Beck (Knuckles)
Just rented a storage unit and parking spot there. Pam was amazing and was very helpful throughout the entire process. 10/10 would recommend to anyone looking for a storage unit.
December 30, 2019
Google Public Storage Jason Smith
December 29, 2019
Google Public Storage Remy Rule
Went to public storage had a great experience with quantietta she was very helpful I will tell friends and family about coming to the store keep up the good work
December 24, 2019
Google Public Storage Mary Ann Balzer
Our first impression of Public Storage was very positive. Samantha was very friendly and professional. She asked questions to assess our storage needs and showed us several available units. We were very pleased with our decision to rent 2 units. We would recommend Public Storage to family & friends. Thank you!
December 19, 2019
Google Public Storage wadlay Mondesir
Quantietta was very helpful by making this easy and fast process for me, plus this is one is the better locations for their great service.
December 7, 2019
Google Public Storage Austin Wise
Pam was excellent. Quick and easy process.
December 3, 2019
Google Public Storage Paula James
I went into Public Storage today and was amazed how Pam was able to answer every question I had for storing my belongings there. I will recommend Public Storage to all my friends and family if they are ever in need of a storage unit. Thank you!
November 21, 2019
Google Public Storage Erin Milam
Pam was lovely company
November 19, 2019
Google Public Storage XSive2
October 29, 2019
Google Public Storage Pamela Taylor
Pam made my visit a great experience with her terrific customer service and was a pleasure to meet her. I'm glad I've choose Matthews Public Storage
October 29, 2019
Google Public Storage Tabitha “Sun” C.
October 29, 2019
Google Public Storage Tony Manyvong
Thanks for Pam for the great help.
October 29, 2019
Google Public Storage RIZZARDTHEWIZZARD
Pam was the best! Couldn’t be more helpful with any questions I had, recommend you come here. Easy, fast and very clean place!
October 26, 2019
Google Public Storage katie prastaro
Alisha was very pleasant and thorough. I highly recommend Pam and Alisha!
October 23, 2019
Google Public Storage William Allred
The best storage place in charlotte
October 23, 2019
Google Public Storage Stephen Olliver
Nice and quick service. Recommend.
October 22, 2019
Google Public Storage Leonah Mason
Ms. Pam was so amazing. While I didn’t end up getting a unit she was extremely helpful and kind. Will absolutely be referring this location to all my Matthews friends and family!
October 18, 2019
Google Public Storage Alesia Johnson
Pam was so friendly and thorough! She made sure we not only knew but understood everything she was telling us despite how much information she was responsible for relaying. I will only ask for her when coming!
October 11, 2019
Google Public Storage Christopher Parks
Great customer service!!!!
October 3, 2019
Google Public Storage Kathie archer
Great service.Pam was very helpful with choosing the right space.
September 26, 2019
Google Public Storage Jose Nunez Flores
Pam was very helpful
September 24, 2019
Google Public Storage Saida Bragagnolo
September 24, 2019
Google Public Storage Fox Taylor
Pam makes this place a pleasure to rent from!
September 21, 2019
Google Public Storage Elizabeth Papadatos
Pam at the front desk was very friendly and helpful. Very nice facility as well!
September 13, 2019
Google Public Storage MrLaureltonmatthews
Pam, was very helpful and through. It was a pleasure working with her
August 28, 2019
Google Public Storage Rob Moore
Signed up online yesterday and started moving stuff in. It was nice to be able to set up an appointment. Alisha was very helpful.
August 28, 2019
Google Public Storage que davis
Great customer service! It was very nice and clean And Quantietta was very helpful!
August 23, 2019
Google Public Storage Brett Brown
It was a friendly environment. Pam was kind and knew her stuff. Would definitely come back if needed.
August 23, 2019
Google Public Storage Demetria D
Pam was great, she was kind and informative all in one. No disappointments
August 16, 2019
Google Public Storage J H
Pam provided excellent service. This is the second unit I have rented from Pam. Always a pleasure to deal with.
August 8, 2019
Google Public Storage Henry Finley
Beware. The really are nice people, but when you move out they will attempt to collect an additional months rent. If you don't pay it, you'll find yourself being harassed by debt collectors and your credit ruined. It's just the times we live in. Integrity means nothing any more.
July 28, 2019
Google Public Storage Zach Waddell
Quick, easy and very helpful
July 23, 2019
Google Public Storage Rocket Man
Very secure.
July 23, 2019
Google Public Storage Joh Evans
Pamela is the the best,she took care of everything for my move.
July 22, 2019
Google Public Storage SusuG3
Sydni was very helpful in finding us the “just right” storage unit today. She is so friendly and sweet natured. Very good employee. Thank you Sydni!
July 19, 2019
Google Public Storage Laura Thorn
The agent Alisha was very knowledgeable and attention to detail was impeccable. She didn't hesitate to let me know of the other service that was available to me. It was a job well done.
July 12, 2019
Google Public Storage steven k sinnett
Great service Pam is very helpful.
July 6, 2019
Google Public Storage Lisa Catalano
Very friendly and helpful!
July 4, 2019
Google Public Storage Ashley Priester
La'shunda Sutton was so helpful and polite. She made my experience go smoothly. I recommend the services at the Monroe Road location.
July 3, 2019
Google Public Storage D C
Rates increase DRAMATICALLY (60%)! Two rate hikes within first year. Signed up for new unit to take advantage of promotional rate but was told there weren't any units available in 10x25 (the size I currently have). EVEN THOUGH THE WEBSITE STATES THEY HAVE SEVERAL. NOTHING BUT BAIT AND SWITCH AND PRICE GOUGING. STAY AWAY FROM THIS UNETHICAL COMPANY AND PRICING PRACTICE.
July 1, 2019
Google Public Storage The Princess Xy
I love Pam and everyone who works at this location. They are friendly and super helpful. Would recommend this location to anyone who wants dependable people helping care for their belongings.
July 1, 2019
Google Public Storage Jake Wise
June 28, 2019
Google Public Storage Tim Paulo
Quick and easy. Best price I found on a 10×15 unit. Thanks Alisha
June 26, 2019
Google Public Storage Dayn Johnson
Sydni and team made my first experience using a storage facility as smooth as possible -- they're the reason for a full five stars! Everything was clean and organized, they were ready and waiting to show me my reserved space, and able to answer all of my questions straight away. Wide aisles and ample turn-around space ensured that my moving company's extended box truck was able to easily drive straight up to my unit. Best of all, they had an awesome rate for my storage needs, and checkout was as streamlined as it gets via their iPad terminals. Oh, and it's easy to get access! Great experience all around!
June 23, 2019
Google Public Storage Michael Goins
Scheduled reservation, loaded up some of the items to be kept in the space and arrived for my orientation (?). Would up walking out,l very upset, because of the non-disclosure that you must use their locks which are another$20 on top of the rental fees. This was not discussed on the web site during the reservation process.
June 18, 2019
Google Public Storage Kimberly Capers
This is more of a storage for lawncare owners who don't have a building. Not for the public
June 18, 2019
Google Public Storage Shayne Regnery
I arrived to rent a storage bin without a confirmed reservation for that day. Alisha helped me to obtain another reservation number and provided me with great customer service. She is professional and very knowledgeable about the property and the services they offer. Alisha was of great assistance to me!
June 3, 2019
Google Public Storage Alexandre Pereira
Recommend very Good
May 30, 2019
Google Public Storage Jeffrey Widelitz
May 26, 2019
Google Public Storage Lisa Roberts
Great service.
May 17, 2019
Google Public Storage Belle Tress Couture
May 1, 2019
Google Public Storage Liz Carter-Parrish
Love this place and especially Pam the manager! She’s always friendly, helpful w available for anything I need. I’ve had numerous storage units here for the past 10 years and have never had a problem.
April 27, 2019
Google Public Storage Cassie Archie
Pam was very thorough in explanation of renting a space and made the experience enjoyable
April 22, 2019
Google Public Storage Natyia Wells
Pam was very helpful and informative!! Very good customer service!!!
April 20, 2019
Google Public Storage John Love
Pam was very helpful and polite.I enjoyed the services provided.
April 5, 2019
Google Public Storage CJ LENNON
Pam was an excellent person to show and provide info for any storage needs. Very nice woman. Great place
April 4, 2019
Google Public Storage Russell Johnson
Very professional. Lovely to be with and explain any questions. I gladly recommend this to all customers. Thank you Sydni and Pam Russell
March 16, 2019
Google Public Storage Heather B. Moore
Great Property, Staff was so friendly and very helpful, we rented a unit in less then 15 minutes!
March 10, 2019
Google Public Storage Lorraine Perrot
Have seen many good reviews regarding this facility. I however had to put things in storage for longer than anticipated & have not been satisfied. 1st gates & security were down for an extended amount of time, the strip that keeps water out of the bottom of the door took forever to fix. Things have gotten mold & mildew because the sun does not get to the area. I have to purchase $25.00 worth of dry rid monthly to keep the moisture out. The worst part of all is that my rent continues to go up. Looked on line today & I'm paying $130.00 more for a much smaller facility. I will be moving my belongings by the end of the month to a better public's facility. PS. The pavement is also all broken up when you try to drive over it & the drive through area's are very narrow. Pam has been nice but would not take into consideration the moisture problem & not keep raising the rent.
March 6, 2019
Google Public Storage Gabi Belgianu
Pam's great
March 1, 2019
Google Public Storage JeffLinson
Excellent personal service by Pam. She was extremely conscientious making sure we got just what we needed and explaining the process. Thank you.
February 24, 2019
Google Public Storage Shannon W
Yolanda was amazing and had great customer service!!!! Thanks for helping us out!!!
February 22, 2019
Google Public Storage Tamir Avraham
Pam was great she found me exactly what I was looking for.
February 17, 2019
Google Public Storage Tiffany Boler
February 16, 2019
Google Public Storage Tim Cool
Pam did a great job getting me in and out in less than 20 minutes! Excellent!
February 5, 2019
Google Public Storage Eric Speece
Pam was wonderful to work with. Extremely helpful!!
January 30, 2019
Google Public Storage Lori Lovelace
Pamela was very friendly and helpful all the way through the process.
January 27, 2019
Google Public Storage Albert Alston
Yolanda and erica were excellent at giving great customer service. Beautiful ladies with great smiles.
January 26, 2019
Google Public Storage Morgan Ricci
January 18, 2019
Google Public Storage Linda Wells
Pam is AWESOME ❤
January 17, 2019
Google Public Storage Gary Mulherin
Erica and Nikki were great in helping to explain and show me about the property, great experience!!
January 17, 2019
Google Public Storage Stephanie Massey
Erica was great! Excellent customer service. Thank you!
January 8, 2019
Google Public Storage Tamaris Branch
Pam was very helpful and inciteful.
January 5, 2019
Google Public Storage Donovyn Reid
Yolanda and Tyler were very helpful people. Especially going through the situation I’m going through. It made everything a lot easier for me. I would personally recommend going here. They will take care of you!!!!
January 4, 2019
Google Public Storage De'Eante Salaam
Mike did a great job going over the detail about the safety of my stuff. Despite or pouring down raining. 🌧 great customer service
December 22, 2018
Google Public Storage cody Marsh
This place is amazing and really big.
December 7, 2018
Google Public Storage Krystle bailey
Experience was very fast and easy. My only complaint is nothing about the mandatory insurance fee and the fact you have to purchase their own lock was mentioned prior to my reservation. I ended up paying double that what I expected would be due.
December 5, 2018
Google Public Storage Tyler LaBarbera
Pam was very helpful in showing me what I needed for the right price
November 30, 2018
Google Public Storage luis castro
PAM WAS GREAT ! Definitely made everything smooth and easy
November 30, 2018
Google Public Storage Its Brehnduh
Was amazing employee and great experience!
November 27, 2018
Google Public Storage Daniel Willis
Amazing staff. Friendly service. Fast in and out.
November 26, 2018
Google Public Storage Teezy
Yolanda was amazing. She made sure I was able to understand everything clearly.
November 23, 2018
Google Public Storage Mikey
Pam provides exceptional customer service I had reserved a unit I thought would work with us but it was to small and she was so accommodating trying to find one with a larger door to ultimately showing us a larger one that best fit our needs. She even went above and beyond by offering boxes and mattress and sofa covers. Great service
November 21, 2018
Google Public Storage Michael Smith
Pam was extremely helpful with everything I was looking for. Would recommend her to anyone.
November 14, 2018
Google Public Storage Moises Carvalho
I really love the way they treat they customers
November 10, 2018
Google Public Storage Alexander Haymaker
Triavonna was of great help. She took me to the unit and went over all of the details I asked for. She was also very friendly !
October 31, 2018
Google Public Storage sean reilly
Pam was great to work with! Highly recommend it!
October 25, 2018
Google Public Storage Platinum Plus Recording
Pam did a great job helping us get the best size and storage that we needed
October 20, 2018
Google Public Storage Otávio Monteiro
Awesome attendants. Very helpful and easy.
October 19, 2018
Google Public Storage limarie agosto
Mrs. Pam, excellent customer service and professional. I recommend it!!!😉
October 19, 2018
Google Public Storage Manuel Rosa
Pam did a great job finding perfect unit, very pleasant
October 18, 2018
Google Public Storage Ripper ~
October 17, 2018
Google Public Storage Dariel Shazier
Thanks Pam! You made the rental process very simple.
October 17, 2018
Google Public Storage Shaziers X's 5
Pam is great! The rental process was fast and easy.
October 16, 2018
Google Public Storage Frances Hamilton
Wonderful customer service!!!!
October 11, 2018
Google Public Storage Allyiah Young
Pam was outstanding she assist with everything I need walked me through all the stuff and etc . Good customer service will be provided here
October 11, 2018
Google Public Storage Aidan Healy
Over the past two years that we have had our unit, we have always received execeptional customer service. Pam is incredible and always looking out for her customers!
October 9, 2018
Google Public Storage Sarah Land
September 30, 2018
Google Public Storage Kelsey Franklin
Pam was a pleasure to work with. She was patient even though we arrived close to closing time.
September 27, 2018
Google Public Storage alyssa holland
Pam was very helpful and super sweet!
September 24, 2018
Google Public Storage Alexander Rodriguez
Great customer service
August 30, 2018
Google Public Storage P Richard Wilkinson
I was relocating from California to Charlotte, juggling all the challenges that entails. Pam went out of her way to help me with my short and long term needs. Peace of mind and convenience is very affordable at Public Storage.
August 25, 2018
Google Public Storage Michelle Bassler
August 22, 2018
Google Public Storage Jamie Hutton
Pam was wonderful in helping me get a unit that would accommodate the very large truck that held all of my possessions.
August 17, 2018
Google Public Storage Kelly Furr
Pam was amazing.
August 15, 2018
Google Public Storage Kira Garrett
Pam was extremely helpful and accommodating!
August 10, 2018
Google Public Storage Joaquim Pointer
This is a very good location they give great customer service and go the extra mile to help
August 8, 2018
Google Public Storage Mary Jenkins
Very easy. Pleasant!!
July 25, 2018
Google Public Storage Crystal Lubas
Pam provided excellent and quick service and was able to help me in looking for a perfect storage building to accommodate what I needed. Would recommend for wonderful service. Thank you.
July 21, 2018
Google Public Storage Alyson Keller
Heather helped me rent my first storage unit and explained the process. Making it easy.
July 14, 2018
Google Public Storage Anisha J
July 5, 2018
Google Public Storage D'Wain Thompson
Nice facility. Very helpful staff
July 2, 2018
Google Public Storage Meryle
Yolanda was terrific in helping me to make my decision regarding which unit to rent. She was professional and provided me with great service. Plus their prices were super competitive!
June 23, 2018
Google Public Storage LaTanya S
Pam and Krystle were awesome and very accommodating. Great customer service!!!
June 23, 2018
Google Public Storage david reichle
Pam is the best.
June 14, 2018
Google Public Storage Deann Wedd
I had a wonderful experience with Julie today.
June 14, 2018
Google Public Storage Yoshioka Jones
Great experience!
May 30, 2018
Google Public Storage Jen B
Sydni was awesome! She helped us with our rental! We are pleased with our experience so far.
May 18, 2018
Google Public Storage LQ Whiteside
Pam was so helpful and kind. She took care of everything I needed.
May 16, 2018
Google Public Storage Stanley Massey
Pam always make day with a big smile and makes me laugh all the time
May 8, 2018
Google Public Storage Cindy Kieffer
Pam, the property manager is amazing. Very efficient and knowledgeable of the property and process
May 5, 2018
Google Public Storage Tracy M. (kidding a little)
Simona was great and helpful
May 2, 2018
Google Public Storage Eric Batten
I was well taken care of and everything went very smoothly.
May 1, 2018
Google Public Storage Kareem Barnes
Great place to store your items. Pam was exceptionally good with helping us pick the right unit for our stuff.
April 29, 2018
Google Public Storage Tre'Veionne Montana
Ivan a was extremely helpful. She suggested what I needed for me to storage my belongings during my transition. She made me feel right at home and Iam very appreciative and thankful for her assitance so kudos to Ivana.😁😁😁😁😁
April 28, 2018
Google Public Storage Diana Lyda
Pam was very helpful and friendly.
April 25, 2018
Google Public Storage craig guthrie
Great customer service!! 👍🏽👍🏽
April 6, 2018
Google Public Storage Rob Cox
Richada was extremely helpful and pleasant to deal with.
March 27, 2018
Google Public Storage James Totty
Pam was great to work with. Very helpful
March 23, 2018
Google Public Storage Joan Gormley
I am moving in a few months and Pam did a great job getting me exactly what I needed
March 16, 2018
Google Public Storage Bam B Rubble
Great service
March 15, 2018
Google Public Storage Chris Graham
Tre gave good service and was very helpful
March 10, 2018
Google Public Storage max mcclamrock
Received great customer service from Pam and Sydni
March 10, 2018
Google Public Storage Genice Williams
Service here is awesome!!!! love it
March 9, 2018
Google Public Storage Angelek Hadley
Richada was very knowledgeable and answered all of my questions. She was able to break down prices and options based on my needs very well.
February 15, 2018
Google Public Storage Sam B
Richards was very nice and helped me out she had exceptional service tactful and courteous to our needs
February 15, 2018
Google Public Storage Craig Holley
Pam is a wonderful worker and help me save money
February 14, 2018
Google Public Storage Kyle Donaghy
Richada and Pam were great to deal with, Very nice people!
February 11, 2018
Google Public Storage Neeq Norman
The 2 ladies in the office brye and not sure of the other Lady name but they were awesome and funny!
February 10, 2018
Google Public Storage breezethu7
Excellent Service Today!! Pam & Brye are awesome!!!
February 10, 2018
Google Public Storage Margaret Nuss
Pam was extremely helpful and friendly. We were extremely tired and thirsty from our move from New York and she even gave us something to drink!!
January 29, 2018
Google Public Storage Marvin
January 22, 2018
Google Public Storage Ryan Craig
Very nice people behind the front desk...
January 17, 2018
Google Public Storage Ginger Titus
January 7, 2018
Google Public Storage Katie Kinter
helped a friend move her things into storage as she transitioned into her new place. upon arriving the lady helping us was awesome. I can't say the same about the older lady that was working closing. we had 15 minutes left before closing hours and litterally 3 boxes and 2 fake trees left on the uhaul to put into the unit and she kept yelling to us from the gate to hurry up as they were closed. but with 15 minutes left in sorry but you are not going to rush us to finish when we were less than 5 min away from finishing. it was very unprofessional.
November 26, 2017
Google Public Storage Lisa Hudson dabbs
October 12, 2017
Google Public Storage Marisol Betancourt
Excellent! Pam was super nice and friendly, she help us to choose the right storage for our stuff , the process was quick and easy.
October 3, 2017
Google Public Storage Dawn Stack
I pretty much see Pam every time I go in there which is once a month & she has always presented herself to me with open arms & a smile! She is awsome at what she does & I as a customer appreciate that. So THANK YOU PAM!!!!!
October 1, 2017
Google Public Storage Laurie King
Was easy and the sales rep was very courteous and informative!
September 29, 2017
Google Public Storage Michael Crews
Pam was excellent in explaining all aspects of the contract and making sure we had the right size unit. Very professional and helpful.
September 28, 2017
Google Public Storage Deanman #3
Just got started today. Pam provided great service and was extremely nice and friendly
September 27, 2017
Google Public Storage Dan Emmons
September 25, 2017
Google Public Storage Karen Ragon
On August 8, 2017 I purchase merchandise from the Monroe Road store. I returned the merchandise because I found it cheaper somewhere else and was told that I could not be given a refund because I paid cash. Evidently, cash is not kept at the location. I was issued a refund receipt and personally made a note at the bottom that the merchandise was returned and a promise was made to refund by check because there was no cash available. I had the clerk on duty sign the statement. On 9/18 I called the local office and was told they could not help me without a receipt number. I was referred to Brian Cooley, the Division Manager. I called Brian on 9/18 and explained that I could not locate the receipt and asked for a call back. No call back. I called Brian again on 9/22 (that's 4 days later if you are counting) and asked for a call back. No call back. On 9/23, I located the receipt. I called the local office on 9/25 and gave them the receipt number. They said they had no record of it and referred me to customer service. I called customer service. They told me that they were unable to track merchandise transactions. I've placed another call to Brian (who never answers his phone by the way) and a call to Scott Henderson. No phone call. This is a disreputable way to conduct a business. It's a shame to have to go through this much trouble to try to get a company to behave in an ethical manner.
August 30, 2017
Google Public Storage Gaylyn Bonjour
August 26, 2017
Google Public Storage Destiny Blakeney
August 20, 2017
Google Public Storage Bobby Polson
The lady in the office Brye was very helpful with the steps to get the storage unit.The price was what we had been quoted.She showed us the unit to make sure we were happy with it.We would recommend this storage unit to everyone.Thank you for all your help Brye
August 8, 2017
Google Public Storage Matt Decker
Absolutely no issues whatsoever! Great and helpful staff. Pricing is best around:-)
August 6, 2017
Google Public Storage alicia morales
Excellent Customer Service received by Pam..Very concerned about needs and knows her information, funny n very helpful.... Highly recommend
July 31, 2017
Google Public Storage Ginger Spice
July 27, 2017
Google Public Storage Latrina Gilmore
July 20, 2017
Google Public Storage Sophie Williams
The customer service of this location is so wonderful! Tyler was able to answer all of my questions and was very happy to show me multiple units until i found one i was happy with. I would definitely choose this location again for my storage needs. Thank you to everyone at this location!!! All the thumbs up from this happy customer.
July 19, 2017
Google Public Storage jonatán Perez
Great service and good price!!!
July 15, 2017
Google Public Storage LaToya Banks
Pam was amazing, she had me in and out. A very pleasant and friendly personality. Thank you
June 25, 2017
Google Public Storage Kimberly Binford Mannion
Yolanda was the BEST! Thank you for all your support and professional advice.
June 23, 2017
Google Public Storage Korey Osborne
Manager was cool and helpful
June 22, 2017
Google Public Storage The Raelyn Show
Pam and staff were really friendly, efficient and quick. Best storage facility and staff by far.
June 16, 2017
Google Public Storage Roosevelt Jackson III
Awesome service! Michelle was feisty and funny! Storage facility is clean and seems to be cared for.
June 1, 2017
Google Public Storage S. Hill
Thanks for great customer service, Pam(manager) and associates, Emily and Michelle during my check-in on a busy Saturday.
April 19, 2017
Google Public Storage Lori B
Pam is very friendly, knowledgeable and helpful. Some property repair is needed from Public Storage Ownership.
April 2, 2017
Google Public Storage Nicholas Runkle
Pam and Tyler were fantastic!
March 30, 2017
Google Public Storage Mark Johnson
Working with Yolanda and Pam was a pleasure. Made the whole process easy. Thanks
March 8, 2017
Google Public Storage Saleem Barakzai
Very helpful and polite and professional
March 5, 2017
Google Public Storage Carl Albrecht
The call in service from Bobbie at another location was very informative and helpful and excellent. He refereed me to Sharon at this facility where I wanted to rent. She again was worth a five star rating; very helpful and through showing us two units to compare. The admin paperwork was reasonable and quick. I deducted a star because the place was a bit run down. The main gate was broken. I noticed lots of gutter and roof damage as we rode around in the golf cart. Light posts were down. And then there was a gaping hole in the gutter fascia board outside of our unit, letting light in which would also accommodate insects, rain, bats and birds, mice and whatever. Sharon took pictures of the damage and said she would report it to the maintenance crew.
February 24, 2017
Google Public Storage Shannon Powell
Great customer service.
February 18, 2017
Google Public Storage Melissa LaDez
Pam was wonderful! Very informative, professional, and certainly worked with us to make sure we found a unit to fit our needs during the stressful time of our move! We will certainly recommend this location to all of our friends and family!
February 3, 2017
Google Public Storage Ellen Brennan
It's an absolute delight dealing with this location. NOT! Miss a payment they cut your lock off - put 1 of theirs on, and then call you every month to tell you a new lock is needed. They call every month to remind you your rent is due, even tho it's not due until the 5th. They're an equal opportunity employer hiring people that speak only ebonics. AND...they complain if they think you might want to get into your unit because they might have to unlock their lock for you to do that.
January 18, 2017
Google Public Storage Lemm Allen
I was late with payment and they cut my lock and put their's on. I totally understand that. That was my fault! My account was made current, and I went to vacate my unit. In order for them to take their lock off, they made me buy a new lock. I didn't need a lock since I was vacating the unit. Didn't matter. They made me buy a lock I didn't need in order to get my stuff! Didn't even put the lock on the unit because...IT WAS VACATED!! That is their policy. Stupidest thing I've ever experienced in my life. Very shady as well!
December 27, 2016
Google Public Storage Shanna Miller
Great customer service!! Very helpful and professional
November 24, 2016
Google Public Storage Mitchell l
I entered the parking lot at Public Storage and was greeted by an employee named Emily, She walked with me to tour the storage unit I had reserved giving us plenty of time to chat and I found her to be very personable as well as knowledgeable about the public storage facilities. We went back to the office and I met her senior who presented herself as the supervisor. Emily rocked with the attributes of what you want from an employee to represent your business. We began filling out the contract of which Emily explained thoroughly but we got to portion of the and I began asking questions about the insurance, Emily looked back at her supervisor and she said insurance was required to rent at Public Storage. I felt Emily was unsure of she had been told that this is so. I normally always read thoroughly threw a contract before signing as being a legal representative for large company. I was purposely mislead by Emily's supervisor when she said I had to buy insurance that day. In fact, the contract had already been printed up including insurance in an effort to persuade a customer of this illegal requirement. I was handed a form that said "Questions to ask your insurance agent ...". In addition I was not explained that their insurance has a deductible so I was led to believe I was fully covered. I want reiterate that Emily had been there only three weeks and was being wrongly trained by her supervisor to force a an insurance product upon a customer when they are under duress with a fully loaded trailer that had to be stored. I want to say I fully support Emily's treatment of me as a representative of Public storage and would offer her a job with AT&T for customer service ability. However I want to suggest a retraining of employees selling insurance to require them to say there is an option for insurance to cover their belongings rather than assuming an insurance sale and telling people its required. reading the contract and brochures all say that its an option. I give public storage high marks for everything except selling insurance.
November 15, 2016
Google Public Storage Bob Williams
Pam was Excellent She found me a space within minutes. Took care of all my needs. You are very lucky to have Pam.
October 14, 2016
Public Storage LuLu Ester
September 14, 2016
Google Public Storage Donnea Lawson
Alvin provided me with great customer service. He explained everything to me thoroughly and with great knowledge. Best customer service I received thus far.
August 31, 2016
Google Public Storage Blake Saunders
August 26, 2016
Google Public Storage Cathy Otocka
Pam was very helpful and they had more variety of boxes in stock than Uhaul did!
August 18, 2016
Google Public Storage william frost
Laqunda...and Pam....great help wonderful people I loved the help would come back and send other people
July 23, 2016
Google Public Storage Melanie Gillispie
Crystal
July 8, 2016
Google Public Storage Scott Jambora
Pam was very friendly and courteous. Would rent from here again.
June 21, 2016
Google Public Storage Steven Mosher
Pam was very thorough in going over the contract, showing the unit, and explaining the renting process. Also gave great advice and tips on maintaining the unit and storing the code information.
June 2, 2016
Google Public Storage Shelly Smith
I worked with Pam and she was great! I only work with Public Storage for my storage needs because their customer service is always impeccable.
May 31, 2016
Google Public Storage Robert Crawley
Pam and Violet did an awesome job
May 20, 2016
Google Public Storage Daniel Church
Total Bait and Switch. I reserved online and received a confirmation for $85 to store some junk that my crew picked up earlier in the day. Unfortunately the local landfill closes at 4pm on Friday and we could not dump our truck in time. I rented this space to store some "landfill" stuff until Monday. The public storage people take me out to the unit and hand me a lock...he then tells me I have to buy it for $20. Like I need a lock to store stuff going to the dump! At the office they try and force me to buy insurance on the unit. I decline and threaten to cancel. Only then do they withdraw the insurance requirement. At the end of the paperwork I'm out $115. They are crooks and untrustworthy. Do not rent here.
May 2, 2016
Google Public Storage Derek Ware
Very friendly and courteous manager/staff, easy to access facility, quick account setup.
April 23, 2016
Google Public Storage David Todd Harmon
Pam was super helpful. Found me a great unit, quickly and at a great price. This has been the easiest part of our move.
April 8, 2016
Google Public Storage Michael Harris
I just love Pam she is great. I got a great unit and at a great rate
April 3, 2016
Google Public Storage Glen Clark
We moved from Southern California. The staff was very very helpful to my whole family and the movers. Now we are new NC residents and will be storing our things here for sometime now. Especially with the helpful staff. Thank you so much.
March 1, 2016
Google Public Storage Malica Ross
Pam was excellent, she was very courteous and friendly. Great location
February 29, 2016
Google Public Storage Monica Murphy Bacon
The 2 lovely people Erin and Alvin that helped me were very pleasant and efficient. They worked great together and were knowledgeable. They made my experience pleasant, easy, and fun.
January 20, 2016
Google Public Storage Jason LeClair
Pam was great! Thank you Pam!
January 16, 2016
Google Public Storage Katy Reisterer
The manager, Pam, and assistants, Sharon and Albon, were wonderful. Pam took me right out to see my storage space and it was clean, smell-free, and perfect for what I needed. It is conveniently located right off monroe road, almost at the corner of Prineville-Matthews Rd. I highly recommend this location for your storage needs. The prices are competitive and the service is wonderful!
January 11, 2016
Google Public Storage Carey Carrasquillo
Daysha made the experience very straight forward.
December 4, 2015
Google Public Storage jordieordie12
This place is great. Ms. Pam is a great help.
December 1, 2015
Google Public Storage Yvonne Gilliard
My experience was excellent, she was helpful, thoughtful and very patient with me and My family, I thank God for that kind of service.
November 27, 2015
Google Public Storage Steve Phillips
Pam was helpful with everything associated with my rental. She was professional, knowledgeable and very courteous. If you need to rent a storage space, I highly recommend this Public Storage location.
October 28, 2015
Google Public Storage Milton Wetherbee
Very professional, quick, and polite. They have very useful and inexpensive packaging supplies from mattress covers to boxes. They ask questions about they type of stuff your storing to double check that you're getting the right space at the best cost, go over what you're agreeing to, and were friendly while doing so.
October 28, 2015
Google Public Storage Mark Walters
Wow - Awesome experience with the lady Tenine. She was super helpful and cared about my unfortunate situation that cause a delay with my payment. Hard to find compassionate people these days - but I did and she made a not so great day turn around!! Thank you
October 7, 2015
Google Public Storage Greg Fronczak
I want to thank Pam for 5 star customer service. She was an awesome example of someone I would want to work for me. She was, caring, gracious and wheeled a chair out on the customer side so a guest could sit down because she was having back problems. She went above and beyond . I was showed my space before I rented it, to accommodate my belongings. I highly recommended this storage area.
October 3, 2015
Google Public Storage JaMia Hilliard
Kaela made my first time experience with public storage an easy & super good one. She provided and exceeded all my needs through exemplary customer service.
October 3, 2015
Google Public Storage Felicia Williams
Great .....no problems
October 1, 2015
Google Public Storage Shannon Ryan
Thanks Tasha. You were very helpful!
September 29, 2015
Google Public Storage bryson mckenzie
Crystal was awesome, very informative. Thx a bunch!
September 29, 2015
Google Public Storage Aviation DeMarquee (Que)
Wonderful staff. Crystal & Pam gave me great service. Updates to my account done regularly to ensure i get the best service possible.
September 24, 2015
Google Public Storage Pamela Greenwell
Quick s er vice, bery froendly, suggested things we might need for move, explained paperwork and answered questions thoroughly.
September 19, 2015
Google Public Storage Justin Ornelas
September 19, 2015
Google Public Storage Yolonda Lawrence
September 18, 2015
Google Public Storage susan estrela
fast and great service, thanks Pam!
September 11, 2015
Google Public Storage Jerrica Huckaby
Niki & Jessica are awesome... I really enjoyed my experience while renting my storage today ;)
September 1, 2015
Google Public Storage Beckie Lherisson
Niki made everything quick and easy. Very professional and courteous.
August 29, 2015
Google Public Storage Megan Pruzan
Pam and Niki were very helpful. We got the unit we wanted at a good rate.
August 23, 2015
Google Public Storage Tony Bommarito
Niki was awesome and Jarisa was great on the paperwork! Would use again!
August 19, 2015
Google Public Storage Cmurder23 Winchester
Niki and jarisa,gave me great customer service when i made a payment
August 12, 2015
Google Public Storage Suzanne Clark
I reserved a space on line which gave me a discount on the month rate. Upon check in I told the young lady I may need a larger space. She told me if that was the case on move in day I could change I purchased a lock filled out the paper work and when I returned days later to move in I went to the office and asked to be moved to a larger unit. I was told I could do that but I would not get the discounted rate from the on line difference of $158 vs $135 and I had to purchase a new lock as the one I purchased days earlier would not work on the new unit. She could not refund or exchange the lock I now have a lock that I can not use on anything as the type is one that is inserted in a hole that is on your units. I am a returning customer and this has not been a good experience for me to say the least.
August 11, 2015
Google Public Storage Santrese Brower
August 11, 2015
Google Public Storage Kelsey Sanfilippo
My recent experience with Public Storage was great. The knowledgeable and outstanding customer service Tasha provided was excellent. She was very accommodating, and answered all of my questions. I would recommend this Public Storage location to anyone looking for a storage unit in the greater Charlotte area.
July 24, 2015
Google Public Storage Rachel Graham
Pam and Niki are wonderful and were very patient with me. They answered everything I had to ask plus some. I highly recommend this public storage for anyone in need of one.
July 23, 2015
Google Public Storage Savoi Edwards
Pam and Niki are FABULOUS! I enjoyed their attitudes and customer service.
July 17, 2015
Google Public Storage John Jones
Nikki did a Great job today
July 17, 2015
Google Public Storage Natalie Malcolm
Amazing customer service!!! Thanks Niki for all your help!!!!
July 16, 2015
Google Public Storage Andy Nicholson
Niki, Lucy and Pam provided me with wonderful service. They all even went a step above to make sure i was happy.
July 5, 2015
Google Public Storage Jon West
Niki did a great job showing us options and finding the right space, would definitely recommend.
July 3, 2015
Google Public Storage andrew lowery
Very nice, very informative, and very well priced. Highly recommend to anyone who needs storage.
June 28, 2015
Google Public Storage Rian Gipson
Tenine gave excellent service during our reservation. Extremely pleased.
June 26, 2015
Google Public Storage Nicholas Jaroszynski
Pam did an excellent job making this a quick and easy transaction.
June 18, 2015
Google Public Storage Adrian Madry
Pam provided me with excellent service today. Very hassle and worry free about the unit.
June 14, 2015
Google Public Storage Cory Constine
Stored my stuff there for almost 5 years. Just moved out this weekend and Pam made it super easy! Love these guys. They were always very friendly and helpful. If I ever need to get another space this is the place to go.
June 10, 2015
Google Public Storage Tim Moss
Leslie is great. She has been very supportive and helpful throughout my year long storage experience. I would work with PS again for sure. If all their customer facing reps are like her, PS will be a very successful company.
May 11, 2015
Google Public Storage Kayla Velazquez
Vida and Nik were very great they answered all my questions and gave excellent customer service they had me in and out with no problems THANKS
May 9, 2015
Google Public Storage Jackie Abernathy
Pam was super helpful and speedy to get it all set up! Great place to store!
April 26, 2015
Google Public Storage Amy MacKenzie
Nik and Vida were awesome. I had to change the size of my unit and they were very accommodating. I know it was a hassle for them but they were so nice and did whatever they could to make sure I was pleased. Kudos ladies!
April 2, 2015
Google Public Storage Rudy Portillo
Pam has always been great when I come in. That is why I stay here
April 2, 2015
Google Public Storage Adrian Johnson
Although Ms. Pam did not give me a discount she was so nice and did a great job showing me how everything worked. I will be back!!!!
March 14, 2015
Google Public Storage Starvin' Marvin's
Enjoyed how easy the process was from start to finish. Niki was thorough, polite and very informative. She definitely gave me 5 star service. Great Job!
March 1, 2015
Google Public Storage Parris Broyles
Store was great great service very clean of Alvina new cash you was great definitely a plus to the company great choice boss man.
February 28, 2015
Google Public Storage jerron dunlap
I had a great experience here! Pam and Niki made me feel like family. It's not often you find great customer service like this. Two thumbs up!
February 4, 2015
Google Public Storage stephen cornwell
Niki was great. very helpful
January 22, 2015
Google Public Storage Kathy Wallace
Just wanted to take a minute to tell you what a Great Job that both Pam and Niki do at your facility on Monroe Road in Matthews We have had storage there for about 10 years and always have been treated with the utmost consideration and respect They are both very professional and friendly and take time to explain anything that you have a question about Good Customer Service and that is Extremely Hard To Find These Days!!
January 22, 2015
Google Public Storage Ashley Oliver
i went into this public storage and had to get some boxes for my stuff and mrs. pam and nikki were so helpful and it took no time to find exactly what i was looking for. i would highly suggest this public storage.
January 2, 2015
Google Public Storage Yuki Imamura
Great service from Pam at Matthews location
November 7, 2014
Google Public Storage Anthony Reynolds
I went in to buy some boxes not knowing exactly how many or what sizes I would need. Pam and Lashonda were amazing in helping me figure all this out! I am very grateful they were there to answer any and all my questions, thank you guys so very much! I will definitely come back for any moving needs
September 28, 2014
Google Public Storage Karen Ernsberger
Quick and easy. Sydni helped me through every step of my reservation.
September 15, 2014
Google Public Storage DM El-Bey
The Annex unit was dirty, dusty and spider occupied. The security system is ineffective as the fence does not connect all the way around. Someone could easily access the "secured" from Monroe Road on the right side while facing Public Storage.
September 8, 2014
Google Public Storage latanya asaka
These ladies made our move easy... Pleasant attitudes friendly customer service... thanks synethia and lashanda.
September 5, 2014
Google Public Storage Daniel Mccrae
After completing the online reservation, I received a call from the office within less that 5 minutes. When I went to the location to look at the unit, I was met by Lashanda. She took me to look at the unit and I was pleased with the unit. Lashanda was very helpful and courteous. She and the other person on site were very kind and professional.
September 4, 2014
Google Public Storage josh Langley
I rent @ a different location but I always come into this location to make my monthly payments. I'm always greeted by Lashanda and Crystal. These two ladies know what customer service is about. Always smiling and very polite!! Go see these ladies!!
September 3, 2014
Google Public Storage Shelon Henneman
Lashana did an awesome job getting me hooked up with the unit I needed..
August 27, 2014
Google Public Storage Paula Menser
I came in today to buy a couple things, Pam and Crystal were amazing!! They helped out so much and we're able to answer all my questions, thank y'all for all your help...... This place rocks and I will be back!!
July 6, 2014
Google Public Storage Jerry Allen Jr
I'm moving to the Charlotte area and my house is ready yet and unfortunately I have to be out my apartment in the end of august. So I wanna be ahead of everything so I went to public storage last week and Melissa helped me see the right size unit I would need. Even though she was new I told her that she was doing an awesome job and I plan on coming back in August to rent a storage there. She made me feel welcomed
July 4, 2014
Google Public Storage Marc Anthony Gonzalez
Great service
June 11, 2014
Google Public Storage David Teague
Great service. Aniyah was awesome!
May 31, 2014
Google Public Storage Trip Ingle
Lashanda was excellent. Great service with a smile
May 30, 2014
Google Public Storage Aaron Berryhill
. Love it
May 30, 2014
Google Public Storage Rachel Graves
May 30, 2014
Google Public Storage Phill Renk
Great. Very fast. Glad we moved in this location.
May 30, 2014
Google Public Storage Mermaid Tyler
Thanks Pam and LaShanda are great! Very helpful as always. Thanks so much!
May 30, 2014
Google Public Storage Joe Franz
Lashanda went above and beyond to assure we received everything we needed. I would recommend such excellent service to anyone.
May 26, 2014
Google Public Storage Rebecca Obert
Lashanda was great. Awesome customer service!
May 23, 2014
Google Public Storage Jennifer Ross
I was treated with exceptional service! They helped make moving so much easier by being so friendly and ready to assist me!
May 21, 2014
Google Public Storage charles chang
Informative, knowledgeable, and pleasant to deal with.
May 21, 2014
Google Public Storage Reagan Watkins
Quick and easy...very friendly and helpful. See Pam.
May 17, 2014
Google Public Storage Matthew Harrison
Lashanda was awesome!! Got me in and out!! Fast and simple!!
May 14, 2014
Google Public Storage Andrew Swann
Lucille helped make my movr wayy easier! this was my first experience with a storage place and il never go anywhere else! you rock Lucille!
May 13, 2014
Google Public Storage santiago hill
It was great! Pam was very professional and fast with her job. Thank you pam!
May 13, 2014
Google Public Storage Carrie Givens
May 9, 2014
Google Public Storage Candy Long
Great service was having a bad day but it got better when I came in and was greeted by Lashanda,Laquane & Pam!!!
May 7, 2014
Public Storage Daniel Cherry
My experience with this company left me knowing that under Public Storage policy, there is no obligation to make sure a unit has been vacated by a customer before 'vacating' a unit in their system and re-renting the unit! That must be the reason they make you have insurance- because THEY REALLY DON'T CARE whether or not you or a thief has removed a lock on a unit. UNBELIEVABLE!! I have been renting from this location off and on since it was Morningstar, but clearly times ha...ve changed at this storage facility. I cannot recommend this facility and suggest finding a different company to rent from. The regional manager refused to acknowledge whether or not a phone call to the customer inquiring if they had moved out is reasonable. Then either his cell phone "dropped signal" or he hung up without answering this question. He didn't even bother calling back the office phone I was handed to talk to him. TERRIBLE CUSTOMER SERVICE AND CARE- and clearly it has infected the middle management of this publicly traded company - PSA). See more
May 4, 2014
Google Public Storage Tracey Huntley
Best service around town! Go see crystal & lashanda!
May 4, 2014
Google Public Storage Sara Wright
Crystal was very polite and kind. She was really helpful when I had questions.
April 27, 2014
Google Public Storage Jasmine Surgeon
I came in to purchase a storage space and a was greeted by the 3 nicest people Lashanda laquane and crystal!!! Wonderful young people!!!
April 22, 2014
Google Public Storage Lisa Flynn
April 8, 2014
Google Public Storage Tundra Armstrong
Pam helped us get a unit.
April 8, 2014
Google Public Storage Saly Rchom
Pam did an excellent job. Great customer service
April 6, 2014
Google Public Storage jacob ahern
Synethia helped me with my space for my trailer and I must say this is one of the better customer services I have ever received. I even lost my gate pin number and she was quick to help me get going when I needed to get my trailer in a hurry. I love this place and I highly recommend this to anyone.
April 4, 2014
Google Public Storage Jessica metz
April 4, 2014
Google Public Storage Sarah Hartwick
Synethia is amazing and so sweet and helpful
April 4, 2014
Google Public Storage Areina Chasity
Pam and Synethia have been the BEST. Thank you
April 3, 2014
Google Public Storage Lynn
Lucille is a treasure! She is so kind and considerate of her customers, always working to make certain the customer is satisfied. Many businesses would benefit if they had an employee like Lucille - she understands the concept of "customer service"! Laken is also wonderful! He helped me out of a jam and provided the same wonderful customer service Lucille does. What a great team those 2 make!!
April 2, 2014
Google Public Storage crystal peele
Very helpful and nice! Pam and Synethia are wonderful!
March 29, 2014
Google Public Storage Brian Burnham
March 17, 2014
Google Public Storage andrew Williams
Synethia and Lashanda make my experience and easy process!!!!!
March 12, 2014
Google Public Storage Napoleon Thompson
Pam did a great job. Great customer service
March 11, 2014
Google Public Storage Cheryl Anson
March 11, 2014
Google Public Storage Karin Hudson
Great service when we needed a last minute rental!
March 10, 2014
Google Public Storage Kris Kim
Love the ladies!! Fast & convenient. Awesome.
March 7, 2014
Google Public Storage Jason Wiskow
Easy to rent, smooth process and very friendly service. Highly recommend using this location.
March 5, 2014
Google Public Storage Kirsten Ruark-Sonner
Great service especially by Pam!
March 4, 2014
Google Public Storage Tanja Owens
Lucille did an awesome job...She explained everything ...made sure I knew my way around the area...finding my way in and out...would shop with this location again and recommend them!
March 3, 2014
Google Public Storage Big BI
Synethia was good as for leasing me a unit... 5 star
February 22, 2014
Google Public Storage Andy Koller
We needed a storage solution for my mother as she transitioned from one apartement to another. Lashanda greeted us in a professional manner and helped us determine the size unit and type of unit. Once we knew what we needed, she completed the paperwork in a timely manner and helped us to be on our way quickly, but fully satisfied. thank you
February 21, 2014
Google Public Storage Tera Gordon
Very helpful !!!
February 20, 2014
Google Public Storage Dave Schmitt
Professional, fast, and friendly service... after a day of rude and horrible service it was a nice surprise to meet and be served by Synethia... by far the best service I have received in a long time.
January 30, 2014
Google Public Storage jonathan Tube
Synethia she was was soo nice on attention thanks
November 29, 2013
Google Public Storage Robert Gascoigne III
monica at the main office was very proffessional and help me through every step as it was my first time renting a storage unit! She helped me get just what i needed so i didnt over pay for a unit that i didnt need! All my items fit perfectly in the unit monica had suggested! This thanksgiving im happy for monica at public storage!!
November 10, 2013
Google Public Storage Daze713
I went in to check prices for my move early 2014. We have never stored and did not know what to expect. As soon as we walked in Pam and staff made us feel very welcome. Pam asked us questions on what we would be storing. She then took us to a to the unit she said would hold all our items plus give us some room to be able to get things out if needed or for anything we might have forgotten. Pam tried to get us to rent that day but we have not put house on market. She did tell us that when we do and need to "stage our home" we can start with a smaller unit then always move into a larger storage when the house does sell. When we got back to the office she showed us all the merchandise we would need and answered all of our questions! My husband and I will be back to rent from Pam, she made us feel "at home". You have gem in Pam!! Thank you!!
November 8, 2013
Google Public Storage Kelly Flowers
Clean, friendly, affordable!
November 5, 2013
Google Public Storage David Pofahl
Pam and the staff on site were very helpful, professional and friendly. Definitely 5 star service.
November 1, 2013
Google Public Storage Joli Moffitt
I had a wonderful experience here!! Everyone was very helpful especially Ekira who showed me a few different units to really get the best unit suited for my needs. The staff is VERY helpful & friendly.I would defiantly recommend them to my friends and family.
October 31, 2013
Google Public Storage Allaint Rivera
Great working with y'all... specially with my new dear bff Synethia!
October 5, 2013
Google Public Storage Nancy Kabza
We have been using this Public Storage for 10 or more years. Lucille, the property manager is the best asset PS has. The facility is always clean and well managed. Unfortunately we will be moving out of state in the near future and there is not a Public Storage near us. She has always checked in with us to see how our new home was coming along and she always took the time to look at pictures, of the dream we have worked toward for many years. We sort of feel like she is a family member. I wish there was a facility near the small town we are moving to (with Lucille there of course),but it was not to be (at least not yet). Thank you Lucille for making our lives so full of joy! And thank you Public Storage for providing such a safe, clean and well managed place to store out belongings. We will miss you!
September 30, 2013
Google Public Storage Troy Vaden
Great service! Darlene was very helpful.
June 18, 2013
Google Public Storage Joshua Loftin
I was able to stop by and rent a storage room in less than thirty minutes. Pam was extremely hepful and made the experience efficient and pleasant. Thank you.