Public Storage Self-Storage Units at 10833 Monroe Road, Matthews, NC

Took a tour of the property. It was clean. It was easy to navigate. It is a well kept property. Well maintained!

Flo is amazing to work with. She helped me out in my time of need.

Thanks you Flo!

Ally was wonderful, cared about her new customer and full of knowledge setting up my new rental account. Also, their rental rates are fair compared to other storage facilities in the area.

Let me tell you about FLO, she is AWESOME!!!! I was having trouble with my APP and Flo proceeded to quickly get my code for me and her customer service was OUTSTANDING!! I explained to her my issues and she was on it right away with a solution. She is an INCREDIBLE Employee, very caring and understanding and extremely efficient. This is why I use the Public Storage company, because they have caring and understanding people working there like FLO!!!

I’m all about honesty but to make me remove my original post and to say you are going to compensate my account if I remove it. You gave me your word but did not fall through or get back with me regarding anything on my account. District manager told me he would make it right because it caused me loss wages but never did what he was supposed to do. So on that note. Do not come here. If you want people to block your access when trying to get your personal belongings and you pay every month. Go somewhere else. Countless times when people would block my trailer after moving and I bring awareness to them. They completely ignore it or put something on someone window regarding to remove their car in 24 hours. What about works compensation that make a living and people blocking their access to their things.

Ally was awesome help .. definitely recommend

Ally was fantastic!!!

Ally was absolutely awesome!! She took the time to show me a unit and breakdown every bit of information I could possibly need! She was very polite and knowledgeable and professional. I would highly recommend storing and letting ally help you if you need a unit in the Matthew's area!!

Very easy process to rent a storage unit. Office manager James explained everything to me.

Have to number in and out. Going out is inconvenient.

Very helpful and awesome people in the office

Came in today for a storage unit. James, Charles and Ally were an absolute pleasure to work with. They were very knowledgeable and friendly. Look forward to the continued relationship.

Excellent customer service.

You’re better off keeping your stuff outside. my stuff is infested with roaches and mold.

Ally was amazing! She made the process of getting a storage unit super easy!!

I had a wonderful experience renting my storage unit. Aly the manager was patient, pleasant and efficient.

Ally is the best site manager. So helpful! Highly recommend

The manager for this location, Allie, has been great and easy to work with. She will listen to your concerns and do her best to accommodate whatever you need.

Ally, the branch Manager at 10833 Monroe road in Matthews North Carolina is a very knowledgeable and helpful person. She does her job with patience and understanding to ones need and situation. I definitely think she's great and will recommend her for higher post when applicable.

Alley gave us absolutely tremendous service! Ensured our locker was completely clean and ready for us! She made the entire process easy, comfortable and quick! Last thing I would have expected for the cheapest storage in Charlotte.

Ally has been amazing! I had a slight issue with my space and she did not hesitate to assign me another one! She was so helpful and kind! Thank you so much!!

I would rate this place very highly unprofessional place and people and there customer service. There are some very nasty people that work for this company. My friend had her belongings in this storage area for a very long time. Never missed a payment. She has been trying to pay her bill for two days now. the website dont work the number that was provided by a supervisor, who had a very nasty don't care attitude. When all of this was provided to the supervisor you could tell, the supervisor was listening to her not to understand. I understand why, it was because the supervisor have a problem with comprehending. The brain was dead to knowing how to render customer service. Its people like this in customer service that seems like since there is no happiness in their lives, they cant render happiness in doing the job in the customer service field. Its people like this that I understand the only reason that they are in the customer service feel is to just get a paycheck. Well I must say one day that check is going to run out for you, so be ware.

Hey my name is Ms.glaosser moving in today stop by to see unit before we continue the process the lady at the front desk was very helpful kept a smile on her face we will continue with process happy Easter ❤️❤️❤️ I just love a establishment with good customer service!!!!

The 2 ladies who assisted me were professional and super sweet. Helped me with all my questions and got me set up quickly. The storage unit is the perfect size with easy access!

With the app, it's very convenient

Amazing service and such a helpful property manager. I rented the wrong unit online and in 5 minutes she had everything fixed and had me in the right unit for my needs. Will definitely recommended to friends and family!!

Ally was a great help! Extremely nice as well.

Ally was awesome. Unit was clean and customer service was great