The public storage has very good customer service. They are clean and suitable places to use. The worker, Lesly, is very friendly and provides many good services. She is very attentive.
Do not rent your unit here. It is a pain trying to get in touch with someone. They have rodents around the units, I constantly find rodent poop inside of my mine. I had to hire someone to come clean my storage. I tried to reach out to them to see if they could bring my price down to what I originally was paying before they brought it up by $50 more (their prices go up after a few months) and I can’t get in touch with anyone. Do not recommend this place.
Great customer service overall highly recommend
Chris was helpful with my issues.
Very helpful staff. Reasonably clean. No sign of rodents or other pests!
My experience with this location has been great so far. The hallways are well-lit, they have flat carts around for convenient usage, and the staff has been very helpful with any concerns. Would recommend.
Sherita was very very nice and professional great customer service helped me find everything and understand everything
Sherita she treated us well today very professional great service thanks for the great experience!
Sherita is very professional and helped me find my storage unit as well as gave me insight on my payments. Keep her around I love a professional person
I would recommend this place to anyone Ms. Danita and Ms. S are a great kind, professional, and knowledgeable
Great experience with Sherita! She called to check up on us. She is easy to work with and has such a great personality!
The young lady up front is so nice and helpful
Sherita was Outstanding!!!
Sherita made it easy to find a suitable unit to store our travel trailer. The facility is clean a secure. Professional and courteous service sealed the deal.
Check in was smooth and easy..Sherita helped us with the process and made it quick & easy thanks
Sherita and Patrice were awesome. they assisted me quickly and efficiently. the property is well kept and I look forward to being a long time customer. I highly recommend this location.
Really nice staff , Sherita the manager helps me with everything, amazing people!!
Location was great, facility is very clean safe and quiet. Staff very friendly and helpful.
Sherita was very kind and knowledgable. I highly recommend this location!
LESLIE was so helpful to me today. Was in a spot with my move and storage needs, and she gave me so much helpful information and time. Definitely recommend working with her.
This company doesn't care about their customers - it's only about the profits. I've been here for a few years now. My storage unit rent just went up again - by 34% this time. The same sized storage unit I'm now paying $135/Mo for can be rented by a new customer off the street for $94/Mo. This suggests they have an abundance of 10x10 units available and still would rather risk me leaving than to lower my rent back to a fair market value.
The worker Leslie attended to us, very friendly / / very satisfied with her attention / the storage was very clean
Sherita assisted me immediately after there was no more spaces available at a desired property. She was very efficient and quick and the property is very well. I appreciate all the assistance. I highly recommend this location.
Sherita was great help in assisting me today. Great customer service is hard to find these days and I am was very pleased with my interaction. The property is beautiful and secured. I highly recommend this location.
Sherita has been a complete breath of fresh air every time I have to interact with her. She is very knowledgeable and quick. I have enjoyed being a customer with public storage. I am very pleased with the property's aesthetics. I highly recommend this location.
Sherita assisted me so efficiently today. I am beyond pleased with her knowledge. She is very personalable. I appreciate great customer service these days. The property is beautifully kept. I will always choose Public Storage.
Sherita helped me with my move in day and was very knowledgeable every step of the way! She was also very kind and patient as I kept changing my different storage unit size and questions. Both units were clean and ready for move in! Thank you Sherita!
One star is Too Many‼️‼️ Are We All Talking about the Same Facility!?!? U.S 70 Hwy Durham NC ⁉️⁉️ It Has A High INFESTATION of rodents 🐀🐀🐀 And FECES ‼️‼️‼️ My Unit has Been Completely Ruined Due To The presence of Rodents ‼️I’ve Seen DEAD as WELL as LIVING RODENTS (as seen in the picture below) They’ve clearly entered my Unit ( WITHOUT MY CONSENT or NOTIFICATION ) and Placed RAT POISONING in there. Due to them laying down the poison, I Have been finding RANDOM dead Rats in the walkway of my unit. I Have Been trying to reach out For about a Good MONTH NOW. No ANSWER‼️
NO CORRESPONDING EMAILS‼️
And the Images Provided Below Were Taken Literally 2 Days Ago ‼️
I Don’t Owe anything on my account and I ALSO PAY insurance for the unit. I DEFINITELY look forward to Speaking With Corporate and not just referring me to a local manager. I
Sherita and Kevin were awesome and helpful
Sherita was great with showing me a unit and made move in seamless and very efficient!
Sherita was awesome! She helped me change my original storage space, which was too small into a larger in less than 5 mins! I definitely recommend this location. Top-notch customer service.
This is the only place I store my belongings. Safe clean and sherita is very professional and friendly
Sherita was extremely fast and very helpful. Thanks!
Sherita was AMAZING! She was so professional and helpful! I totally appreciate her and her pleasant customer service!! Glad I chose this storage place!
Sherita, was very informative and knowledgeable about moving in to our rental unit. She was very helpful
Sherita was amazingly quick and efficient. The property is very well kept. I look forward to being a long standing customer
Sherita did an amazing job helping me decide which unit was best for my needs. She was very kind, quick and knowledgeable of the business.
Worked with Sherita. She is a great combination of competence a people skills. In my company what we used to call a “keeper”. 😊
Sherita did a wonderful job of explaining the process and policies to me. I recommend using Public Storage because of the cleanliness, security, and professional customer service provided.
Sherita excellent service very kind and helpful. Thank you for all your assistance
They are really expensive. I'll be glad when i can get my stuff out of there.
Sherita was absolutely wonderful in helping to make a quick adjustment to our storage unit. Convenient and attentive. Highly recommend!!!
Sherita gave great quick and efficient service. I had an immediate need for a space as I'm transitioning. This location is great and very well kept. I definitely recommend this location.
Sherita was outstanding helping me set up a new rental. She’s very friendly and very knowledgeable!
Sherita was very helpful with a situation for transferring my space. She was quick and efficient, and the property is well kept. I look forward to be a long time customer. I highly recommend Public Storage.
My storage spot. Good location and great service.
Kim was absolutely amazing! At a time when customer service is rapidly dwindling, she made efforts above and beyond to help me. I rented a space again here just because of her! Well done.
Sherita was so helpful! I was on the phone with customer service and was able to resolve my issue. I greatly appreciate their customer service; it is rare to find great service. Thank you!!
Sherita was amazingly knowledgeable. She assisted me with all my needs so quickly and efficiently. I recommend Public Storage.
Sherita is very knowledgeable and helpful. I have been storing since 2021 and I have been pleased. The property is well kept. I enjoy being a customer and recommend this location.
I have several units at this location. The staff is very professional. Sherita is very knowledgeable, friendly, and courteous. This location also has the capability to use the PS app to open the gate from your vehicle. I would refer any of my clients, family, and friends here.
Mareshah and Corey are the best! They are super helpful and informative. They were very patient and showed us around different sizes of storage spaces and explained the whole process to us. They made the whole process very enjoyable and efficient. We'll definitely be back here next time when we need to.
Just recently rented a property and Corey made sure I posted a review. He is very professional and keeps the property clean and is very helpful…AMAZING JOB COREY
Corey at 3409 us 70 had very excellent customer service!!!
The facility is clean and spacious. Corey was professional and personable; his guided tour and facility utilization details were needed and appreciated. I am pleased with my choice to use the Public Storage facility.
This facility was well managed and Corey provided excellent service to accommodate specific needs. The first experience was positive and consumer focused.
Got a storage space very quickly and for a great price. Mareshah stayed an extra 30 minutes over the phone with me to help me get set up with my space and give me my access codes. She was wonderful!
Thanks Corey for your help even though we didn’t rent a unit yet, we will be needing a unit in the next few months and we will make sure to come back and visit you!!! GOD BLESS
Very clean property, amazing layout, and customer service was 100% . I spoke with Corey over the phone to come in and view and unit because me and my wife will be making Durham our new home and he made it very simple and easy and just wanted to tell him Thank You!!!!
Clean and well kept facility. Great lighting at night, plenty of cameras for securit, easy gate access and plenty of carts for moving heavy items. -Mr Chris that works there is amazing. A breath of fresh air to find someone as helpful & good at what they do as him.
The customer service was outstanding! Ebone was so welcoming and great to work with! This was my first time renting a unit but she made me feel very comfortable!
We were just checking prices, however, Ebone was such a delightful and professional, that we didn’t even bother to see any other competitor. Ebone made a difference for us, with her knowledge and customer service skills, we have reasons to believe that this property will be a great fit for our needs. Thank you Ebone!!
Very high humidity and warm temperatures in the building during the summer despite climate control. Prices continue to rise, but the service stays the same.
Thank you Ebone, for taking time out and going over the different options of storage units for me today. Your customer service was great.
Very clean and well lit areas
Chico had great customer service very friendly
Chico has been exceptional. He is always willing to help. Definitely recommend this location.
My move in was easy. I made my reservation online for the next day. Chico at the front office was able to help with my additional questions. I would definitely recommend for an easy move in.
Chico was super friendly , Great service, super clean
The representative Chico was very helpful and I really appreciate everything he did for me with my unit. He did a great job with helping me with the process of doing the paperwork doing the app and moving in I really appreciate his diligence and his patience. I would definitely recommend people to go to public storage at that location at 3409 highway 70. Thank you Chico for your help.
Went to this storage location to acquire info about a storage unit Mr Chico was of great help knowledgeable and kind Thanks Mr Chico we will continue to do business with you.
Chico was such a great help in such a stressful time! Moving can really be a hassle and he made the transition much easier! Thank you Chico!
I had a very friendly and helpful employee named Chico Powell that helped me pick out the right storage place. He was very friendly and professional. I will definitely tell my friends about my experience here!!
Tamra helped us upgrade our storage unit and was very kind and amiable when we spoke
Tamara was great! She was so helpful and nice and went out of her way to make my moving day easier!
Chico was great with assisting me on my move in day. I did have an extra request which he did get approved for me and followed up like he said he would. Excellent personality, very professional.
Chico helped me with storing my items quickly, and making sure everything went smooth. Definitely recommend! Thank you!
Chico the manager is exceptional and always ready to help or answer any questions I have! He does a great job and helped me tremendously when I needed after hours emergency access. Very clean facility and awesome location.
Nice secure storage Chico was able to show me where there are cameras observing the facility . Chico did a great job helping me find a unit that could store my property
Very Helpful. Clean location. Thanks Chico
Sherita was great. I have been a customer for quite some time now. The property is well kept and I look forward to my continued business with Public Storage.
Thanks to Tamara and Chico for a great experience! Very knowledgeable and great customer service
Staff was friendly and the facility was extremely clean and easy to access.