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Public Storage Self-Storage Units at 4971 Stough Rd, Concord, NC
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 16/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 16 /mo $ 32Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 18/mo
Small 5'x10'- ground floor
- inside unit, rollup door
$ 18 /mo $ 36Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 20/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 20 /mo $ 40Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 20/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 20 /mo $ 40Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 21/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 21 /mo $ 42Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 21/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 21 /mo $ 42Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 21/mo
Small 5'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 21 /mo $ 42Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 26/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 26 /mo $ 52Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 45/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 45 /mo $ 90Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 47/mo
Medium 10'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 47 /mo $ 94Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 57/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 57 /mo $ 114Best Price Label+ one-time $29 admin fee
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5'x15'Online only price$ 64/mo
Medium 5'x15'- ground floor
- inside unit, rollup door
$ 64 /mo $ 85Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 110/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 110 /mo $ 137Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 112/mo
Large 10'x15'- ground floor
- outside unit, rollup door
- drive up access
$ 112 /mo $ 140Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 112/mo
Large 10'x20'- outside unit, rollup door
- enclosed
- drive up access
- vehicle parking
$ 112 /mo $ 160Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 161/mo
Large 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 161 /mo $ 230Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 189/moLarge 10'x25'- outside unit, rollup door
- enclosed
- drive up access
- boat or vehicle
$ 189 /mo $ 220Best Price Label+ one-time $29 admin feeHurry!
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Self-Storage Near Concord
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Concord Storage Units Near Highway 49
Cheap self storage is easy to find at this Public Storage in Concord, located at the intersection of Stough Road and Highway 49.
Easy access from Concord Parkway, Route 601, Interstate 85 or Interstate 485 makes this a convenient storage stop for customers throughout northwest Cabarrus County.
Roughly 20 miles outside of downtown Charlotte and just about six miles from the iconic Charlotte Motor Speedway, this property offers indoor storage units, outdoor storage units and climate controlled storage units, providing customers with plenty of different options.
Need more? There are also storage spaces for cars, trucks and SUVs, as well as boat and RV storage.
Grab a 5x10 storage unit to hold everything needed for trips out to Frank Liske Park, from fishing and boating gear to blankets, backpacks and chairs for friendly get-togethers.
Families living around Rocky River Elementary School can use a 10x10 storage unit to help clean out a messy garage, while a 10x25 storage unit allows local customers to store everything from large furniture items to appliances, entire wardrobes, bedroom sets and more.
More than just a popular tourist spot, Concord is a great place to work, live and raise a family. If space ever gets tight for the folks who call Concord home, let this Public Storage provide an affordable storage solution anytime of the year.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 566)
Great customer service!
Sallie and Wanda helped me out getting my unit. Excellent customer service
Sallie was very courteous and professional. I would highly recommend this facility to friends and family.
Sallie was very patient and very helpful 😊
Crystal was very helpful and knowledgeable. She helped us with all our questions
Crystal was amazing and helpful
Sally was so wonderful and helped me very easily. I was very indecisive about the size until and deal I wanted to get. I changed reservations twice to get a better deal and sally was very patient. I would recommend this storage facility because of the customer service.
I dropped by today as walked in to look at one of their units. I wasn’t sure of which one I should get but Sallie helped me decide by giving me suggestions. Some of my items are somewhat critical so she suggested the right storage that would fit perfectly with my needs. She has been friendly and helpful to other customers as well.
Crystal was amazing and made my transition from one storage to another one so easy.
Thanks
Amanda W was great helping me get my unit today. Really helped get a good unit and walked me thru everything.
The Space Was Very Affordable And Big . I Purchased The 5x5 .
After calling customer service multiple times and never getting any help Sallie at this location was able to assist me. I came from Florida to visit family and was told to go to this location for help and she was amazing.
Went looking for Storage today at Public Storage met two wonderful young ladies SALLY help me with my storage needs. The both of them was polite and courteous Public Storage on Stough Road. Concord nc
Ms Gwendolyn price
THIS PLACE IS A SCAM!! I took the "first month for a dollar" promotion with my rent being 68 dollars a month. Three months in they raised my rent by 30 dollars a month. BECAUSE I TOOK THE PROMOTION. I had another storage building picked with better pricing across the board and chose this one because it is close to my work. BUYER BEWARE. My company has multiple units with them that i process the payments for, some of the payment have almost doubled since getting the unit. SCAMMERS!! Looks like common practice to me.
Great service, will call out staff named Crystal.
Got great rates. No complaints so far.
This place is corporation owned and lot better than Franchise owned.
Amanda W was great. Very helpful and enjoyable to worn with.
Crystal and Tammy helped us out great service!
Crystal And Tammy were amazing with helping!
Crystal was very helpful in many ways. We are new to the state of NC and she gave us a lot of great information. Thanks to Crystal and her two trainees.
It was effortless! Crystal’s knowledgeability and customer service is definitely TOP TIER‼️
KINSEY AND HEATHER ARE AMAZING!! GREAT CUSTOMER SERVICE!!
My rate was increased by almost 50% in less than a year . UPDATE- it has been a year and they just increased my total payment from around from around 220/mo to 405/mo. Not very good service and feels pretty deceptive. 🙄
Person at front desk was extremely pleasant and helpful. That's the positive. Now the negative. Owner needs to fix the electronic access to the elevators. Requires multiple attempts to get them to go anywhere. Absolutely ridiculous in this day and age.
Crystal the manager is so polite, professional, and helpful! Moving in was a breeze and so stress-free 😌 👌
We rented a unit at this location and realized it was too small, crystal was amazing at helping us get into the right unit for us! We will definitely be back. The best customer service!
We had got a storage unit but was too small for us. We talked to crystal at public storage and and got another unit to fit our needs thank you so much crystal
CRYSTAL . I LOVE U GIRL. TEMONEY FAMILY.
Crystal was great! She set up my account with professional Customer Service and was able to field all my questions and concerns from dealing with other establishments with her knowledge and experience.
Crystal is a tremendous asset to the Public Storage Team !! She helped me with the showing of the different units that I was interested in viewing and I appreciate her help and support of what I needed. Thank You Crystal !!!
Crystal and Heather were very curious and helpful and full of joy such a great office to come into now
I stopped in today to get some prices on different size units. Heather was extremely helpful on answering my questions and concerns. I'm in the process of making a move from NJ sometime soon and this storage facility is convenient and close to where I will move too. Again I want to thank Heather for taking the time needed to show me the size units and being so professional.
DO NOT PUT YOUR STUFF HERE!!!
ASTRONOMICAL PRicing!!!! Rent increases every 3 months.
No carts. Rip OFFF!!!!!!!
Excellent service provided by Crystal
Crystal and Matt was very helpful they are great people help me with my needs
Excelente Service!
Very great job Matt and Crystal
HORRIBLE CUSTOMER SERVICE I DO NOT RECOMMEND IF YOU ARE NOT RICH!
How are you bougie in CONCORD NC LOL
They will sale your things then lie about it.
Heather was great! She got me set up with no issues!
Amanda and Heather were amazing! Really made my move simple and quick! Nice and clean facility.
Crystal did an amazing job helped me get in and out no problem! Wonderful service!
They keep raising rates but give no additional value
Crystal was a Great help with everything we needed . I will recommend my family and friends to use this location.
Great storage unit! Always clean, staff is always helpful. Definitely recommend!! Tell Crystal I sent you. (She’s the best!)
Started renting a unit today, crystal was the representative. Streamline services and a nice clean facility. Paid for services for 7 months up front. Will review at a later date to verify that services have continued to be 5 stars
Heather was great!
Crystal was amazing, she answered all my questions and knowledgeable of her facility.
we received excellent service
I needed a storage unit to store my late grandmother's belongings in until I was able to find a space for everything and my experience with the team at this location was phenomenal. I will definitely come back to this location should I need another storage unit in the future.
Had a great experience with Heather
When I purchased the unit I noticed a leak. I immediately went to the office to let them know. They then told me I have to sign a key form which they did not have. I went two more times within four days and both times they did not have the form, the last day I filled my storage unit they finally gave me the form to sign, and I gave them the key that was two weeks ago and still no confirmation that the leak has been fixed.
Crystal was a wonderful
Crystal was a great help. We are storing at the Ridge location and had to add a space. She was wonderful.
When you pay for a storage unit you would think that your things are being protected by a security code!! We as customers paying a ridiculous amount for our storage. So we would appreciate it if things were properly being protected.
Came in to check on my access and Amanda solved my problem in less than a minute. Fantastic!!!!
Annaleah and Amanda were the best!
Came into get gate code and Amanda and Anna Leah are so easy to work with
Waited a bit for the employee to get here and was a little frustrated but Amanda and annaleah came and made made everything better, so professional, they were even gracious enough to give me extra time!! I love them!
Crystal was so helpful and the facility was nice and clean.
This was so painless. Thanks Crystal for the help!!
Crystal was very helpful and professional.
Crystal very politely and professionaly answered all our questions and was very helpful . Great service !
Crystal Shaver is extremely kind and helpful whenever i had needed her help, she also allowed me to feel like i could be myself without any judgement
Crystal Shaver was super helpful! So polite and knowledgeable. The prices are reasonable as well.
I had a very good experience with this location. Crystal Shaver was very helpful and was able to answer all of my questions.
I have now have 2 spaces at this location and as always Crystal and the other lovely ladies were just as helpful and courteous as always.
Crystal was so amazing in helping me and answering all my questions!
Crystal Shaver was very helpful in helping me by answering all my questions. Very polite and considerate.
I came to this property with my dad to purchase a space. Crystal was so nice and helpful.
I had an absolute wonderful experience with the property manager Crystal. She answered all my questions and showed me multiple space until I was happy with the space I chose. The property was incredibly clean also which I appreciate.
Crystal was a life saver and helped us work through our needs!!!! Highly recommend
Crystal and Hanna were great they helped me transfer to a new space and were very helpful at explaining everything
I’ve been with this location for 3years and have had several units indoor and outdoor.
I wanted to get another smaller unit last week, paid the deposit and went to move in but the space want big enough.
They wouldn’t transfer the money to my other account when I told them that the unit wasn’t big enough. $100.00 bucks down the drain and I’ve paid Public Storage thousands.
Very disappointed
Had issues after Helene
But I was taken care of and pleased with everything.
Great customer service from crystal and destiny
Just know that if your stuff go to auction it’s gone the same day. There is no chance for the owner to get their belongings. No call or warning. Rates and lien fees are high. I hope whoever got my stuff is happy. That was my family’s memories. Public storage is all about money. Go to American Storage at least they care about family and give people time to get their stuff or pay for it so it will not be auctioned away. And they auctioned my property on the day of a freaking HURRICANE! They are low down and dirty.
I had a phenomenal experience with Crystal and Destiny! What a great team, love the storage unit I selected and the space is just right! Thank you!!
Crystal was amazing in assisting with the process of evacuating the unit as the power was out due to the storm and gave me all solutions to all the issues I’ve ever occurred! Great Manager! Domonique*
They are a great place. They have always worked with me and been helping with any questions or problems that have come up.
Crystal was very helpful in the process reserving storage space.
Great service with crystal
Great people
Really easy and quick access
Crystal was friendly and courteous and She was very knowledgeable and All right, all right bye help me with all my storage needs
Keep on raising monthly rent for no reason. Rates raised 2 times within a yr , now more than double the original rate. As other reviews mentioned- Rates are out of control.
RATES OUT OF CONTROL 🚩🚩Read👇🏼
7/1/24 my rate went up again in the new unit. Light STILL NOT WORKING . And now the carts are locked to the railing and are unavailable for use.
Update 12/29/23- today I spent the evening moving from one storage unit which I’ve had for a while to another one just DOWN THE HALL. They would not keep my rate at $123 and it was going to $166 as mentioned below. I go online, get another unit for $1 first month and $64 each month after. Same size unit again JUST DOWN THE HALL. I have my things in totes and on wheels to be ready for the ignorance in the future. So basically they traded $123 a month for now $64. Will update with the next change.
It’s corporate as the ladies working the front are awesome. Also enjoy some photos of the facility they want to charge more and more for but not fix things. Feel free to reach out PS. This can change to a 5 star and deletion of history with a fixed rate 🫡
Update: Today I get an Email saying they’re going to $166. Unless you’re into moving don’t come here as they’re obviously running people away! Many cheaper Avenues. I rarely go to my unit. Lights never on because of me, etc etc. 3rd floor. Down a long haul. They acting like it’s a drive in unit with 20ft on either side
🚩RATES DOUBLE🚩 Been a member here for several months. Rate went from $35 or so to $60 and as of this month $120 AND FOR NO REASON. Lets see how this management handles this and I'll update accordingly
Crystal was fantastic to work with! She helped me with all the questions I had and was very informational and accommodating. Great experience!
When you call, the prompt tells you to schedule move outs or make payments, do so on the app. I did that and vacated the property on 07/30/2024. I got a call on 08/09/2024 that I owe $320 because I didn’t let them know I vacated. I told the lady that I scheduled it on the app like the prompt said and her response to me was that “no one knew I was vacating”. I told her that if she didn’t get notified by the app, that was HER problem, not mine. I haven’t accessed the property nor had anything in the unit since 07/30/2024. She told me “it looks like someone called you to confirm on the 30th and left a vm”. My response was “ooooooh, so you DID get my vacate request?!” To which she had no response. Their process is trash and after having a storage unit with this location for around 8 years and a public storage unit for over 15 years in total, this is how they treat their customers. 1/5 ⭐️ would not recommend. Use someone else.
I had the most amazing experience. Crystal was the best. She really helped me get a rental unit. Please check them out and ask for Crystal she will make everything clear. Five Stars plus
Customer Service was great with Crystal at Public Storage on Stough Road. I do have a slight problem. Always needing to use the application to get on the elevator at the facility. I have movers and other people moving things into a second floor Climate Facility. Can I give them access to my code for getting into the facility?
CRYSTAL WAS VERY INTERESTED IN HEARING MY THOUGHTS AND QUESTIONS AND HELP ME UNDERSTAND WHAT THE RULES AND REQUIREMENTS WERE IM VERY GRATEFUL AND INTERESTED IN HAVING A UNIT HERE 😁
Crystal was great help was very help ful with answering all of our questions and explaining how the unit work and what to expect she was a delight.
Update: Well today is 7/28 and I had movers scheduled for 10AM. I get there a little before 10am and none of the elevators are working and not one employee to be found, even though it says the office is supposed to be open. So now I’m out of my deposit money and so inconvenienced because I’m off today and now have to reschedule my movers for Wednesday, when I have to work. I tried calling customer service but the only way to reach them is if you need to rent another unit. I will never use another Public Storage again. And I will tell all my friends and family not to use them either.
When this location first opened it was great. Now they are awful. They never have any carts. They only have 3 carts maybe 4 for the entire building. The app never works to get in and they always only have ONE elevator working. I’m so happy I’m moving my stuff because this will be the last time I ever use them.
We had a great experience here ! Storm helped us find the best unit we needed and had great customer service experience as well. Thank you so much !!!
Storm and Crystal was very sweet and helpful. Will recommend this facility.
crystal was awesome
Absolutely loved the lady at the front desk. She works hard to meet the needs of her customers. Christie I believe, was her name. Thank you so very much for being kind and welcoming. Best storage experience I have ever had.
The staff at this facility is kind and knowledgeable. The security is amazing and best of all, I can open the gate with my phone!! I’m short, so most of the time when I need to enter a code like needs to be done at a storage facility, I have to put my car in park and open the door to be able to reach the code box but no more of that for me!! Thank you, Public Storage!!
Amanda was so pleasant with helping me find my unit and fixing my gate code.
Amanda was great
After being a customer for 5 years I moved out on 5/31/24 and went to the office to cancel my contract. She said she would inspect the unit and I should expect a confirmation email that afternoon. I never received the email but I did get a notice on 6/3 that I was charged the regular monthly charge of $253. I contacted customer service and they acknowledged the cancellation and would refund the charge. They only process refunds by check and it takes 6-8 weeks. That’s a great way to treat a 5 year customer when it was your mistake.
I received excellent customer service from Crystal!
Hanna was very helpful and got me into my unit very quick and easy highly recommend public storage on stough rd!
Good service Hannah and Megan was the best to deal with
I had a great transfer experience with Crystal. She was extremely helpful and informative. She gave me all options available and helped me obtain a unit that actually fit my budget. I was very happy with my experience! Thank you Crystal!
Crystal and the other staff here are by far the are the absolute best. They help answer all my questions, and they set the standard in customer service.
Indoor facility is clean and cool BUT there is only 1 dolly to use and no customer service to help at this location. Also only 1 elevator seems to be working.
I had the absolute pleasure of working with Crystal. She was polite and efficient with helping me find the perfect storage unit here at Public Storage!! I would definitely recommend this place to others.
Crystal and the staff at this public storage were very friendly and cooperative and very awesome and very helpful !!!
The staff is amazing and helps you in every way. Love this place!!
Emily was very patient and an amazing Rep!
Spoke with Emily and Crystal at the office. They made everything easy and simple for move in!!!! Thanks so much
Came in to make payment today and met Crystal. She was very nice and help me reduce my rent. , since CRYSTAL BEEN AT THIS LOCATION ITS BEEN MARVELOUS, she’s a sweetheart very helpful we need more Crystals over here
Crystal is a phenomenal property manager with excellent customer service. I had a small question regarding my rental bill and she went out of her way to resolve it. The team that she has, are all very friendly & will go out of their way to help in any possible way. I highly recommend this clean & secure facility to everyone.
Crystal was wonderful and we appreciate all her help
Crystal was Awesome!! She gave us a tour and explained everything..
Unit 2070 still doesn’t have any light it is not safe to visit at night. I cannot see what’s inside the unit and I cannot see what’s around me. It’s not safe. I’ve complained to the office manager since I’ve moved in back in November. We are almost in May and my unit still doesn’t have any light in front of it. It’s not safe for a woman. The rates are ridiculously high. I’m still trying to figure out how I left from 123 to 163. Inflation is already high. Why are they charging the units such high prices I don’t understand but still won’t fix anything outside the unit . Rates are way too high!
Crystal was very helpful and we really appreciate how she was able to assist us👍
Had a very nice experience would definitely recommend to someone else
I really like all the people at public storage what a great experience
I really enjoyed my time with crystal she was very sweet and understanding to my problems and help me to receive the best possible deal for my money
Crystal was so very helpful to me today getting my new space again. I so appreciate her kindness and professionalism. Thanks for providing me excellent customer service today. Hope you have a great day. Thanks Crystal!🙂❤️
Great service
Crystal has been very helpful since day one
Very helpful and pleasant
Crystal, Magan, Chelsea were absolutely amazing thank you for you help and your customer service was well appreciated
Crystal, Megan, Chelsie were awesome and very helpful
Omg I had the best experience when I came and checked out storage units for our family, the lady went far and beyond love when I get a worker that cares for others Thank You Margie!! YOU ARE THE AMAZING KEEP BEING YOU!
Great customer service. Friendly
Keeley. Provided excellent customer service!!!
This location has the worst management that I’ve dealt with since dealing with Public Storage. The District manager has a really terrible attitude and even worse customer service. Steer clear of this location completely.
Facilities are clean and well kept. Everyone that I worked with both on move in and move out were super helpful,knowledgeable, and polite especially, Keeley. If I need to use any storage in the future it will be with public storage for the simple fact that they are no fuss no hassle.
The staff is very friendly and helpful! Especially Keeley!
Good experience so far with Keeley
Keeley is the the best she made sure that we received the best customer service, and took care of all of our needs for and amazing price💯✊🏾
Keeley is amazing. She has such a great personality and makes doing business there worth it.
Thanks keyle
I called today to get an estimate on some units, Keeley was so polite and helpful with ms. B
Highly reccomend this location. Remember to ask for Keeley!!
Thank you Keeley for helping me with my storage needs.
I was originally a little worried but Keeley helped me feel good about my decision and even helped save me some money. Thank you again. Definitely recommend Public Storage at Stough Road.
Thank you Chelsie.
Chelsie was very informative over the phone, I really appreciate her going over the rental process with me slowly.
Keeley gave us fantastic customer service! 5 stars would recommend!
Convenient location with a good selection of units. Keeley was very pleasant on the phone. I like that we were able to get our unit completely contactless.
Great experience and customer service. Love the Public Storage App portal for lot access. Was impressed with customer follow up by Keeley.
Keeley was very helpful. Thanks for the great service!
Keeley is awesome!!
Extravagant
Keeley and Chelsie were very helpful! I would highly recommend Public Storage on Stough Road to anyone needing a storage unit.
Great service! Very helpful and friendly
The young ladies at the desk were both friendly and helpful in signing me up for my unit.
Very helpful and informative.
Great customer service, very welcoming and kind!
DO NOT RENT A UNIT FROM HERE. I’d give it a 0 rating if I could. You will not only get your rate increased almost monthly, you can’t use the dumpster when you move out, how does that even make sense, you can’t even be here past 9PM. I have sadly rented a unit here for going on 4 years (THE BATHROOM HAS NOT ONCE HAD HAND SOAP.) Their voicemail box used you tell you they’re dealing with COVID with the utmost importance and to keep the place clean yet they never once stocked the basic essentials of hand soap. The elevator beeps literally the entire time here,
Don’t get me started on management. Once Chris left this place its legitimately like nobody actually works here. Should’ve paid here better because it’s horrendous.
Save yourself the time, headache and money. This place is a POS.
Update upon writing this review I got a text stating a rate decrease has been approved followed by a call from public storage for a decrease from 153 to 137. Not only is that absurd but down right offensive. If I could give zero stars I would.
Don't go here been here 3 years not a short term unit. Price went from 70 to 104 to 133 to now 153. They aren't willing to work with you for long term units there should be separate pricing will be leaving this sad company this weekend and moving to another storage company that actually cares
Chelsie and Annaleah were awesome!
No customer service at all. Try to hold your items in lien for 1 late payment. Lights are never on. Alarm stays on. Mashed it really creepy, manager never available unless they want to talk to you or your starting your lease. Also you get warnings if you leave after 9 pm. Not everything can be finished in 4 hrs after a full shift of working... I should've looked at the other reviews before renting here.
Great rental staff with nice, centralized location off Rt. 49 in Concord. Rental terms were clear, and payment was automatically deducted from my account. Bring your own locks, because they can be pricy.
I just dont understand why NO ONE is ever there in person! We had a storage unit there we fell behind on. The monday before Thanksgiving we came up there in person to pay because our online account was not letting us sign on. We also called several times that day no one answered. We never could get a return call on our new number we left on the voicemail several times. Our unit had been sold and we didnt even know. We have tried so many times to speak to someone in person and all we get is silence. Inwould love to speak to someone just to try and get my photos back and baby books. We are now honeless and own absolutely NOTHIBG. MY HEART IS BROKEN!
The ONLY reason I’m leaving a 1 is because I can NEVER get anyone. No matter what time I call. I missed their call back a week ago. I've been calling everyday since multiple times a day and no answer or call back. I intentionally deleted my post earlier today and I’ve tried them every hour and I’ve left multiple messages to no avail. However, due to unfortunate circumstances I’m not in town otherwise I would stop by but they call me back2back when I’ve missed a payment even when I’ve told them when I’ll make a payment. I’ve never done business with a company that no one is NEVER available. I do customer service and this is unacceptable. I guess I’ll try again tomorrow and see if I get any luck. Disappointed.
They were extremely helpful and very polite! Helped me with everything I needed, best customer service experience I’ve had in a while
No customer service since change in management. Raise your rent constantly and can't even turn lights on at night. Don't rent here if you need to go to unit after 5. It's pitch black by the so called climate building. Very unsafe.
As storage spaces go, it's fairly nice. Some repairs are needed, like the fence and elevator.
Sharon was the best at helping me get what I needed!
Super helpful people working there very nice, got me in super easy and quick explained how everything worked, was very happy
Very good service
Amazing customer service ! 👏🏼 ❤️
Nikki is great!!
Sharon was amazing. She and Hailey helped getting everything finalized. Sharon and Nikki helped me decide which size I needed. Nikki was so helpful and friendly too. This is a tough time and I'm so grateful for their help!
Very good service worked though everything with us so we understood thank you Sharon and Hailey
Service is very professional. Happy and satisfied with the service. Public Storage needs to keep you til you retire. Thank You Nikki and Sharon
Nikki and Sharon are absolutely wonderful. I wish all places were run as well as they run this facility
Sharon and nicki were amazing! Just relocated from Texas and they made my process super fast and easy ! Highly recommend this location !
I do want to say I really like the climate controlled units I have, and the process of getting the units was pretty fast and easy. But as for the customer service, it is definitely lacking. Everytime I go in the office when I need something (if I forgot my pass code, need a new key, etc), I feel like I'm bothering them. They always have kind of an attitude.
The very 1st guy who helped me get a unit was super nice, I would love to give him 5 stars if I could. But all the ones after him have been a little abrupt. I also had some issues with paying this month because I lost my bank card/had to get it replaced. So I went to use my Husband's card to pay, and it very clearly took the money from our bank account with no reversal shown, but said it denied payment on their website. I called publice storage to get help, and the lady sounded bothered again, as if I was trying to get my money back and/or not pay. I definitely want to pay and keep my units!! I just can't afford to be charged twice!! Waiting to see if my bank is reversing the transaction, then I'll try to pay again.
Also, I don't know how this could be fixed, but at least half of the time I come to load/unload stuff from my unit, the doorway is completely blocked by movers, and they're using up every single one of the orange carts. So I end up having to carry whatever I can and make 5/6 trips. I know the office doesn't have control over this, it's just a big inconvenience.
Nikki was fantastic to deal with. Needed to fix some issues with a reservation and she was super patient, friendly, and courteous. Haven't experienced those traits in a while regarding customer service!
Great pricing!
Sharon went way out of her way to help us!! She made our experience wonderful.
I love renting from this location. Sharon has been nothing but helpful to me every time I am in contact with the front office! Thank you PS Stough Rd.
Sharon is amazing I would recommend this location. Very clean and awesome customer service
Sharon is excellent. Very nice. Clean facilities. Highly recommended.
Went to this location to find out about a unit for my stuff Sharon was very helpful with every question I had and was able to get me what I came for thank you
Sharon was a pleasant person to work with. She is very insightful and knowledgeable.
Awesome Experience
Sarah and Nikki
Love the great deal they use to get you in. “$1 first month rent and save up to 30% after that!” Well it was a dollar, plus a bunch of other fees plus I had to buy their lock for like $20 bucks and now they raised to rent by $30! So don’t save 30%!! Pay $30 more!! Get your vocabulary straight! Moving OUT this week!
Originally got a storage after moving from Charlotte to Winston. Picked Stough Rd Public Storage because it was in-between. Originally a ten by ten unit with insurance was like 125.00 a month. One month later after I moved my things in they went up on the price of the unit to 175.00. Horrible I know! Now that they have me moved in they go up because they know you don't wannaove again. So I keep paying for the unit. 6 to 8 months later I get a email that they are going up again to 225.00 a month. If I've ever seen a scam this is it. They have Lost me and my family as a customer. I will never use Public storage ever again. All o gather is a money hungry corporation that takes advantage of there customers. Good luck public storage. I hope you end up with what you deserve. Just like bed bath and beyond!
The staff is very helpful and so friendly. First time seeing the new climate controlled building. Very nice and clean. Highly recommend.
Amazing customer Service
Great and fast experience, great help in the office.
Chris and Nikki were great helping with mobile app
Thank you Danielle for all that you do
Great service wonderful staff and always helpful
They get 5 stars for the location and courtesy but the 1 star is for the price, which is probably more the fault of corporate. I started renting a 10 X 15 unit in April 2020 at $65 a month. 6 months later it went to $75 a month. That lasted 8 months before shooting up to $144 a month. I was good for 12 months before it went up to $183 and now I received notification in January that the rent was going up to $217 so I moved everything out and back into my garage. Fortunately I have some room in my backyard where soon, I be purchasing a 10 X 16 storage shed paying around $95 a month and have it paid off in 4 years. So beware of their constant rate increases.
Convenient location. Chris is great. Extremely knowledgeable. Very clean units. Great prices on ac units.
Thank you Lamolia for great service. I was in got my storage and out quickly and everything was explained in detail!!! Thank you!!!
Billy did an excellent job with renting my unit Chris and Lamolia were a big help also
Lamolia did a really great job with my services!
Billy was get for his first time. Customer service is was from all staff.
If you’re in the Concord area this is definitely where you want to store your stuff if needed. The staff is incredibly friendly, the facility is very nice, and it’s well-maintained and clean. Limaoh is super nice and very friendly.
Lamolia is awesome. She is very friendly. She helped us get the proper storage unit we needed and answered all of our questions. She is funny and has a great personality. Highly recommend coming to see her at public storage.
Chris is awesome. Lanolin and Billy were very helpful as well
Awesome customer service and units are always clean would definitely recommend
Chris is amazing! She is the manager and will make sure you get the things you need. Do your very best to stay away from the worst cleaning person ever -(Maria) she is rude, unprofessional, disrespectful! I am guessing she doesn't feel good about herself. Interactions with her were limited, however, horrendous to treat customers the way she does. On a good note, this is a great facility! Lamolia and Matt are also just soooo helpful! This place definitely deserves 5 stars! I would definitely use this facility again.
Chris and Lamolia or the best
Place was clean and customer service was amazing! Maria was so friendly and helpful
Lamolia Thomas was absolutely amazing! I had a reservation made for 1/8/2022 at the discount rate, when I showed up to get my unit I didn’t know you had to pay for the lock, I didn’t have enough so I asked the first person Maria to hold my reservation until Thursday and I would be back Maria told me no problem I have a note on your account. Showed up this morning and my reservation from 1/8/2022 along with the discount was canceled Maria told me that it was my fault for not having the money. Lamolia Thomas got on the phone with a supervisor and was able to honor my first reservation at the discount rate. She was so kind and friendly and I appreciate her taking the time to making it right!! Thank you so much Lamolia you were a life saver..you just have no idea how much you taking the time with a manger and fixing it saved me the money I needed for diapers and formula until next weeks pay check! 💕💕 never think for one moment what you do doesn’t matter because it does! 💕
Very clean very friendly and helpful
Lamolia was so wonderful!! Made us want to get the unit
Lamolia did a great job helping me get setup with my unit and I came back to get help with downloading my app
Lamolia did great assisting with renting me 10x25 w/ lock thanks lamolia
Lamolia did a great job with renting my unit
Lamolia did a great job assisting me with 2 units
Clean and cool
Very satisfied with service
Very nice and friendly staff. Chris was great
Chris made renting easy and quick thank you
Best customer service see cris
Great customer service. Chris was great
Nice clean facility.
Maria did awesome job.
Emmanuel great customer service That is way i love this place
Emmanuel Great. Customer. Care. Awesome guy
No one is ever in the office. And after 3 months they raised my rent by $70
Nice staff. When you call and leave a message they get back to you right away. The facility is always clean!
Chris and ashley are great.
Currently having communication issues with onsite managers and preventing me from getting new keys to unit that has my daughters college stuff. Started working on the new lock and keys a week ago. She moved in yesterday with very little.
Great easy customer service
I’m finally free from this storage. There’s a list of issues.
1. My rent was raised 4x in the past year. I went from paying $30 to $90 for a CLOSET storage.
2. Management is trash, they never answer the phone and lacks customer service training. Also , they “convince” you to write false reviews.
3. As much as this property makes by raising the rent constantly, you would think that they would take care of the property but NO, There’s dead roaches and other bugs on the first floor, the elevators are absolutely filthy and the key pad is sticky.
4. This storage has been an absolute pain. Also if you see any reviews saying “5 stars” it’s because Amanda is asking people to leave positive reviews which is definitely an integrity issue.
5. Also, the cost of everything at this storage is sky high, $15 for insurance, $22 for a lock, $15+ fees if you’re late.
6. They’ll pretend to be nice when you’re looking into a storage , once they’ve secured your money , they turn into gremlins.
7. All the positive reviews you see are FAKE! They had a mildew issue simply because management does not patrol or inspect the property, the A/C had to be out for a good week before management did anything about the smell and issue regarding customers stored items.
8. If you’re late they’ll cut your lock off and charge $22 to put another lock on , also they do not issue refunds. Cylinder locks are not even $22 at lowes.
So glad to be done with this terrible storage, I recommend going anywhere but here!
Prices are amazing, location is pretty far but honestly it's worth it! Everyone there is really sweet and understanding! Other than the distance, no complaints!
Chris was very helpful and knowledgeable (very detailed)
Vacating my space tomorrow came to talk to Amanda and she was very professional to deal with. Easy to deal with.
We met Amanda on the property. She was great! Very helpful!
Superb customer service!!! Big thanks to Chris who walked me through and got me signed up.
Very clean. Very good. Used the facilities for over 2 years. Chris, the manager, provided outstanding service.
Awesome place to rent if you need any where to store ur stuff come see Mrs. Chris she will very glad to help you. She is the best.
Great location. Clean facility. Chris is awesome to work with. Highly recommend
Chris is very sweet and very helpful!
Chris was very helpful.Took time to set up mobile application to open gate
Chris is ten star service. Highly recommend. She deserves a raise. Very well kept facility.
I do floors
Excellent customer service from Amanda. Very smooth, organized process. Will def recommend using them.
Spoke with Chris about renting a unit so I can cancel my other one, and the service was super quick and easy, and she was very sweet as well as the new employees! They also looked like they knew what to do which is good work ethic. Not to mention that the units are good in pricing compared to some. HIGHLY recommend coming to Public Storage if you need a unit.
Amazing service. Worked with Amanda, ashley, and chris, all amazing people. Felt very safe leaving my stuff here
Scarlett and Chris did a great job with my enrollment at public storage. Thank you.
Great service with a big smile!
Lily was extremely helpful. She guided through the sign-up process, showed me the storage unit, and answered my questions. I strongly recommend renting from Public Storage. I feel safe coming into my storage unit. The inside units are cool and comfortable. Dollies are provided.
Great service
Amanda was very professional went beyond her time. She called me back 3 different times to see if everything was good. When I could not get my email for the e rental she told me to call another number, which I did, the lady at the number I called did not know who job, but Amanda sure did, you need more professional people like her. She makes sure her customers are taken care of. Thank you so much Amanda, when I get to North Carolina I will make sure I thank you in person.
Chris and scarlette are wonderful
Lily was a delightful and extremely helpful person to work with. She was able to cheerfully help everyone she encountered, thoroughly knew everything about each process she walked me and others through.
Site is very clean, easy to drive even my giant U-Haul through, and easy to access. Codes are secure but easy to use.
Site is great, Lily made it easy. Thanks!
Great service!
Great service. Chris was very helpful. Helped download Mobil app to access property
I've been renting my storage unit here for over a little over a year and I decided that it was time for me to upgrade the size of my unit. Andre was very helpful for choosing the right one for us and even showing us the space, we were thinking about getting. He made the process very simple and straight forward and answered all my questions that I asked. Very pleased with this place and their customer service!
Landon made my experience here quick and simple
I came in about a week ago promised the review for the excellent service that I received but forgot to do it so here I am. Chris was just simply amazing, very warm and welcoming. I wasn't sure on what size I needed but she helped me zero down to exactly the size that would fit my needs. I didn't feel like she was overselling me at all and she sure didn't treat me like a sale, she treated me like a customer should be treated. I've been to many storages in the last month and couldn't seem to make my mind up until I came here. I will be stopping by in the next few days to sign my lease. Thank you Chris for your kind hospitality I will recommend this to everyone I know who needs storage!
I called and spoke with Chris this morning about a unit possibly renting a 10x10. My husband and I are wanting to clean out the clutter. She gave me options for both climate controlled and drive up. She was very knowledgeable and very friendly. Just speaking with her over the phone I could tell how invested in this job she is and how much she cares about her customers. I'm going to talk it over with my husband and if we end up renting it's definitely going to be here, very positive experience thank you so much Chris!
Decent storage facility. Been using the indoor climate control building for 2.5 years. Only complaint is rent has been raised 3 times already with each increase around 25%. To date my rent has gone up an excessive 95% in total from my original move in date of 2.5 years ago. Plan accordingly.
The lights have been out in the hall our unit is on for at least 6 months. I have complained to the office only to be told they have no control over it. All they can do is put in request. I have to bring my own lights to see in my storage unit that I pay 116 per month for. Stopped by the office again Sunday and was told the property manager would reach out but I have yet to hear from anyone The two sets of lights near my unit are all out. It’s pretty ridiculous it has been this way for so long. We stuck with the unit through the mildew issues and you can’t even get us working lights.
Chris and the other girls there always have an smile and willing to help the customer on their storage needs.highly recommend