Public Storage Self-Storage Units at 3828 NC 55 Hwy, Cary, NC

Wish there was a negative rating scale... which will be apt for this location.

It would be super helpful if the information that is provided on the website, and in the reservation details reflected the updates process which is evidently completely virtual now. Additionally, gate does not seem to be accessible until 7AM (as opposed to 6AM as stated). The location I booked had incorrect office hours and information at the time of my reservation, my access code did not work all weekend, and the elevator in the front of the property is out of order. Thankfully, I was able to alleviate some of the stress by listening to my debut Studio -EP, Lifter of My Head which is available for streaming on all platforms. If the stress of life's transitions are getting to you, take some time to rest your mind with this collection of gentle, acoustic melodies. I was finally able to access my storage unit on a Monday morning at 7AM, which is a bit less convenient that a Saturday or even Sunday afternoon.

My girlfriend and I rented a unit online. We received an email saying we were ready to go, and with the codes we needed. The code would not work to get into the building or through the gate. Once we spent 15 minutes (which is a long time after packing and loading a trailer all day), we were able to get a temporary code that worked. When we got into the building, we realize there were no carts. We decided to not use this unit due to all the difficulties and a high likelihood of future problems. We have tried calling and going by the building to speak to someone about getting a refund. No one is ever there, and no one has returned my calls. I guess I’ll just have to write off that money as wasted. I believe I’ll steer clear of this company if I need a storage unit in the future.

We have tried a few times now to get a storage space here. We would have an appointment set up and the store manager never would show up. Other times my husband would try to drive to the storage unit during the day to see if maybe he could talk to someone in person no one was ever there. Poor service and a waste of our time.

Muy buen para almacenar sus cosas

Dannie was a pleasure. I was confused on the whole process with this being my first time but she walked me through everything when I had trouble finding my unit. I had a safety concern and she assured me that my belongings were safe and secured.

Nice attendants and managers. Made the process so much more convenient and easy to understand

Dannie is amazing

My sister and I just finished moving in and Dannie is awesome! Even though we were late and needed to see many spaces you were patient and I wanted you to know we appreciate you greatly!

Best customer experience ever this new girl is the best way to go five stars

Sarah has been amazing…always so helpful. We have really enjoyed our months at this storage facility. There is always someone available to help. Strongly recommend. 😊

This is best storage facility I have ever used. It's clean, secure but with easy access and the staff is excellent. I would definitely use the Public Storage at 3828 NC 55 in Cary again.

At first I chose to move into a 5x5 storage unit but soon noticed the unit was to small for everything I had. I was able to come into the the front office and spoke with Sarah who was able to quickly and very nicely upgrade me to the 5x10 unit but that unit was also to small and when I told Miss Sarah at the front desk she just smiled and told me another had opened and transferred me with no issue! Customer service is top notch here and because of Sarah whenever I need storage space I am always going to return here!!

Made us pay an extra month because they told us the wrong information

Sarah is a phenomenal manager. She’s the reason I’ve decided to store my stuff here while I’m overseas. I hope upper management appreciates her dedication to her customers.

I helped a friend retrieve her belongings from the facility. I was very impressed with how clean it was. In order to enter the storage area there was an individualized code.

I walked into this business and instantly felt that I was about to have a great experience. Sarah was working and in a few minutes she and I had a storage unit picked out and the packing items I would need identified. She walked me thru the application process and explained in detail the hours of the office and times allowed for movement in and out of items. Thanks to her knowlege and her sparkling personality my entire move in experience was the best. On move in day she had Crystal prepared for my arrival and in a very short timeframe all paperwork was completed, keys issued and instructions for downloading a very helpful app were given. The move in process was very pleasurable in large part due to those 2 fine individuals. Thanks girls and thanks Public Storage.

Let me start by saying that in todays world it’s almost difficult to find Pure & Genuine people that will really have your back and understand that sometimes times are a little tough and life happens to us all. Sarah the store manager is absolutely fantastic and has been a tremendous blessing to me and my family as we’ve are transitioning from one home to the next! There’s not a day that I’ve worried about my storage or my personal belongings. I’ve been near loosing it and Sarah I swear God is going to bless you mightily for how accommodating you’ve been! Sarah! Thank you so much for all that you do! You are Important and needed in this cold world! I have never been more happy in my life about paying for storage 😂😂 people do not take your business anywhere else. You will be disappointed if you do. Just Saying

No estuve ahi

Got my storage unit quick and simple, super clean and super friendly. Christa was the best and very helpful. Definitely recommend

Sarah and Tah’cha were very friendly and helpful at the 3829 NC-55 location. The facility was very clean and well maintained. My wife and I switched to this location from another for a larger space! Very happy with our decision!

Sarah was real helpful and friendly

You have always been so professional in handling our needs. Thanks." "Just wanted to tell your property manager Sarah did a great job."? I was very impressed." Took care of me better than I expected. We truly appreciate your business and look forward to getting serviced again. We’re so lucky to have great customer service like yours!

Sarah was a great help. She was very informative when it came to the size of the unit I needed. She made the process very easy during a very stressful time for me

Sarah was quite helpful guiding me through the rental process. She is very knowledgeable and respectful. She keeps me informed on new products and services. I'm ecstatic with this rental.

Excellent service. The place is nice and clean Sarah was very friendly and helpful. I highly recommend this place !

Good storage place, climate controlled ..

Charlie was very helpful, friendly, and provided top notch service. It's evident that he cars a lot about costumers! I will be telling my friends about Public Storage ( on NC-55) for their storage needs :)

Excellent customer service. Very professional and efficient

Super nice customer service and spotless facilities. The floor joints are so smooth you furniture dolly just glides over them.

Great staff! Very personable and helpful staff members. The facility is clean, well lit, prices were reasonable and the app is easy to use for entry and exit instead of jumping out of vehicle or trying to key in a code with your hands full.

Barbara is fantastic! Shes extremely professional and very knowledgeable. Barbara is friendly and provides amazing customer service. I will definitely return to do business here.

Barbara is awesone! She provides amazing customer service and is extremely professional. She is also knowledgeable and friendly. I will definitely return to do business here.

It is a place where you store things. About what you would expect. Rates seem based on size. First month is not expensive at all.

Charlie is very knowledgeable and always gives great customer service. 👍👍👍

Fabolous service and very helpful. I feel very comfortable leaving my belongings. Sarah is wonderful.

Sarah is awesome! Great customer service and responsive. Facility is easily accessible, clean, well lit & well maintained.

Storage facilities are a dime a dozen, and seems like they are on just about every corner. What sets Public Storage location apart is clean storage area and lobby. And the fact that it's very well lit for safety reasons is always a good thing. But the best part about the whole experience was Ms. Sarah's Knowledge and Customer Service. Plus, she's very Pleasant on the eyes (lol). Definitely looking forward to continuing doing business here.

The staff was very helpful during a stressful time with me moving. Sarah was a huge help and I appreciate all the help and information she provided.

The facility is very clean and it has been easy to gain access. Charlie is works at this location and another location and he has always been so helpful, attentive and thorough.

The management here is great, specifically Sarah. She is extremely professional, available during regular business hours and was always able to answer my questions or find a way to get an answer. Her customer service would definitely bring me back to Public Storage if I am ever in need of a storage unit. I don’t know what they are paying her, but she definitely needs a raise or promotion.

Sarah the mgr. Is professional & goes out of the way to assist you to make your move a smooth process.

Went to storage and received excellent service from Sarah. Great communication and customer service.

Sara is amazing and so very helpful! She helped us with an issue that we had with moving out, and went out of her way to make things easy!

Just started renting there. Seems very clean, secure and easy to get in and out of facilities with the secure codes. Nice that individual storage is still secured by manual lock which they supply

We had such a great experience with this storage facility. Kind and courteous staff, clean storage area and lobby. Well maintained and easy access. I would definitely rent here again should the need arise again.

Great facility for storage with exceptional staff! Clean and well-lit. Really appreciate Sarah's professionalism and great service.

Storage facilities are a dime a dozen, and seems like they are on just about every corner! What sets Public Storage apart is its convenience, cleanliness, but more importantly, the staff that manages it. Sarah has always been personal, professional, and is an expert at understanding a customer’s needs and providing a perfect solution for them! It has truly been a pleasure working with her.

Best service ever !!!! I been to a couple places due to fact I’m in the military and always moving. This place beats all the rest. Sarah is such a sweet heart. The friendliest person and very knowledgeable about everything. I couldn’t of done it without her . This place is awesome, great prices , great spaces, locks, boxes and very convenient.I love it . 🙏🏾💯

Sarah Anderson has been a really big help to me and was very professional and courteous.

Amazing customer service. Very friendly! Sarah is great!

This is by far, one of the cleanest storage facilities I've seen. Sarah goes above and beyond with her customer service skills! Her professionalism, knowledge and warm smile made our experience at this Public Storage memorable and we will definitely recommend our friends.

Vacancy when we needed it. Sarah was very helpful and professional...really outdid my experience with Storage King USA. I Highly recommend this place.

This place is the best hands down! Sarah is so professional and just really knows how to put the customer first! Best customer service experience I've had from an organization is so long! It is great to know that hard working & committed employees like Sarah still exist!

This Public Storage location offers the cleanest, most well-lit, well-run storage experience I have ever had, (and at 58 year of age, I've had some!) Charlie makes the whole experience pleasant and easy. I feel relaxed knowing that my belongings are secure and tidy and clean and well-guarded at this exceptional storage facility. Five stars for sure.

Clean, well lit.

Charlie was great and very helpful . He get 10 stars from me Thanks Jeffrey

It's $60 it started at $45 and then went up so much more.

This storage facility is fantastic!!! Great prices, great customer service!!! I highly recommend!

The staff was amazing and very helpful. I would recommend this storage to anyone.

I stopped in recently to inquire about storage options. Sarah was so helpful and friendly!! She answered all of my questions and made me feel totally prepared to make a decision. Public Storage should be proud to have employees like Sarah working for them!

Modern, clean storage facility with friendly staff.

Moved in a few months ago, whole facility was immaculately clean and Jasmine was super helpful in making my move in quick and easy.

Very affordable and move-in/move-out was straightforward. Helpful staff

Clean facility and friendly staff.

Great customer service and Sarah was a great rep and explained everything and answered all my questions

Stopped by for my move-in appointment today. Charlie was a pleasure to work with. He was super efficient and professional as well as a nice guy. Was a great experience. Thanks for everything!

The facility is nice and clean. The people were knowledgeable. If you're reading this review this storage facility is a cylinder only facility. They do have a cylinder at the facility for purchase if you can't purchase one beforehand. The unit access hours are 6am to 9pm daily which are perfect for me because I work for myself and often more times than none my work is without prior advanced notice.

Beth gave us a great service , thank you !

An absolute amazing experience!!! Sarah and Larah have been beyond amazing and they have gave way out of their way to help! Thank you all for such a smooth experience during one of the hardest times in our lives!! Thank you again!

Very big, pog

The woman who was working was incredibly helpful, kind and patient, especially with all of the measures put in place due to Covid-19. She was flexible when I didn't have the right paperwork and we made it work even with the broken elevator! 😂 Super positive experience and I appreciated all of her help!

Friendly staff and very clean facility.

Wonderful and great service by Beth Very helpful very nice lady !

Beth & Charlie were amazing! Beth is a real life Angel walking among us! When I was not feeling my best she made sure to look out for me. Thanks so much!!!

The office staff was super nice and helpful! Moving my stuff into storage was a lot easier than I was expecting! Really smooth process.

Ver nice customer service! Larah was very helpful! I recommend this facility with all your moving or storage needs.

Beth was great! Very kind, helpful, and friendly. Easy and quick leasing process.

I moved my belongings from San Francisco to this location and I can honestly say the employees at this facility made it very easy. Beth, Sarah, and Charlie are the folks I've interacted with and they are friendly and professional. The facility is clean and secure, and extremely well priced. If you're looking for a storage facility, this one is top notch.

Charlie and Beth were amazing to work with! They worked hard to get me the unit that suited my needs and desired location. Thank you again for your excellent customer service!!

The staff was very friendly and very knowledgeable. Getting my unit was a breeze and I could reserve it online. Extremely clean facility and GREAT prices.

Beth and Charlie had me already to go in 15 minutes flat. The space and very clean and super accessible.

Great location for me and the facility is very new and modern! The service was outstanding. Thanks Jasmine!!!! Great Job! Rented a third unit and Beth and Charlie help a huge amount in getting my online deal through the system. Thanks a million ya'll

The customer service is great the staff was very nice and helpful.

Super cool staff and very clean storage areas. You get your own lock and key as well as code. It is written, emailed, and texted to you. Checking out was really easy too.

Worked with Beth. Fantastic service.

The facility is clean, well lit, and in a convenient location. The prices are very competitive and the staff was great. Sarah & Beth helped me with my storage needs at the facility have been extremely helpful and super nice!

Amazing customer service. Sarah and Beth were so helpful.

Thank you for all your help Sarah!!

Very easy to rent, reasonable prices and nice staff

The manager Beth was chill

Ashely did a great job showing me around the facility. It’s a super clean place and very convenient to use.

I kept my things there briefly, but the space is clean, well protected, and has a really nice staff.

Great customer service! Beth and Sarah are such a delight. Really appreciate all their help.

Ms Beth was a delight to speak to over the phone and Sarah the manager was very accommodating. I was in and out and happy with my unit.

The cost is awesome. They are super helpful and friendly. My only complaint is they send you a bunch of information before hand but do not tell you about the fees until you are already there. Some of the fees are self explanatory, but for people new to storage units some are not. The second month was cheaper though, so this was a nice surprise. Just wish I would have known more about what was required and the fees before hand. Otherwise very impressed!

Great experience— super friendly staff! Very helpful with our move-in - second time using this location.

Scheduled my reservation online, and Sarah reached out to me within minutes! Arrived at the facility and she was beyond helpful !!! Knowledgeable and personable, she made me feel right at home! 12 out of 10 service ! Highly recommend to anybody in the Apex/Cary/Morrisville or surrounding areas!

Helpful front desk staff. Sarah has been exceptionally pleasant to work with. Her customer service far exceeded my expectations.

Very helpful,clean and maintain very well and customer service was awesome I believe her name was Sarah.She was a big help,Thanks!!

Charlie was very helpful in the process of finding a storage unit and he made the experience easy! He was also super friendly and the facility is very clean. I would definitely recommend this place!

Charlie is great and helpful

Great facility, very clean, well maintained. Sarah in the office went above and beyond to accommodate my families needs. Highly recommend!!

Great spot, clean and convenient!

Sarah at Public Storage was SO helpful, highly recommend!!!

Larah and Sarah were great

Sarah was extremely helpful. We needed a storage unit that day and she was able to help us through the process quickly in order to get us moved in. The facility is extremely nice and looks new. We would definitely recommend to anyone looking for a well run storage facility.

Charlie was very helpful and informative. My husband, daughter, and I are moving cross-country and temporarily downsizing, and he made the process of getting a storage unit simple and stress-free. Very professional, but also kind and friendly- our 9 month old daughter loved him! Thank you for a great experience Charlie!

I was amazed at the customer service and friendliness of Charlie at this location. We had a bunch of questions and he answered every single one! Charlie also made the process of renting fun and enjoyable. He was very understanding when I asked if we could see a different unit as the one we were first presented with had the A/C unit above it. He also made me feel very comfortable about renting at the public storage. Thanks Charlie for such wonderful 5 Star service!!!!

If your looking for a storage unit in the West Cary area, definitely stop by here ! I have switched over twice from storage facilities because of poor management and horrible customer service ! I be been here a year now and nothing but great service and if your lucky you'll see Sarah , hands down best service and units that she'll provide.

Charlie did a great job.

Great Customer service, it’s neat and clean. It’s also very organized.

Great experience thanks to Beth

Best Public Storage in the Triangle. Excellent Customer Service. Fair Prices. The building itself is kept Very clean, neat, and organized. The Staff is extremely user friendly as they assisted me with a solution when it came time to closing my account. I highly recommend.

Great service, clean and well kept location and reasonable prices.

Excellent service and friendly staff. Sarah and Courtney were awsome and made move in process easy.

Charlie was great to work with. He was very friendly and helped make the process very smooth. The entire process was excellent.

I left the lock off of my unit as I would be out of town over the weekend and had relatives picking up a dresser. I took the lock off Friday afternoon and get an email Tuesday morning on 7/30/19 that my storage unit was now vacant. Mind you the unit is up to date in payments with the last payment covering from 7/1-7/31. They took my stuff and “discarded” of it because it didn’t have a lock on it and they assumed I had vacated. Not one call or anything and it was within the period I PAID for. Update: The regional manager Matt was very helpful. He ensured me that this situation would be handled by his team differently going forward. He was also able to arrange for me to pick-up my things (of which i was told was discarded) and offered to re-open my unit which i wouldn't do out of principle. He was apologetic and made me feel as if he actually cared that I was upset with Public Storage. Upon pick-up the Public Storage employees helped me load my things and were apologetic for the situation. I have updated my rating to reflect the handling of the rectification of the situation.

The service was fantastic. I was greeted by a kind lady named Beth, and she is extremely patient waiting for my constant discussion with my parents and should me around the property. The pricing is also fair for the space and the climate controlled environment.

Climate controlled storage! Beth was super helpful!

Sarah, Beth and Kimberly are the sweetest ladies I’ve met so far, we just moved here from across the the country. Met with Beth first the day before we moved in our stuff, she took us to a unit to check out the size to make sure we didn’t need something bigger or smaller, Beth made us feel welcomed! Coming back the next day and was greeted by Sarah, she was very welcoming and answered all our questions with no hesitation. The price was right the storage size was perfect and the facility was super duper clean! They deserve all five stars from us! Thank you ladies, you gals ROCK 🤘🏼!

Beth was very helpful and answered my questions about storage unit and boxes may need to use for books.

Charlie was so great! I filled my info out online, immediately received a call to make an appointment, everything was ready right on time, Charlie showed me the unit and how to work everything, and gave me detailed information on any fees and costs in my bill breakdown. I feel so confident in the safety and ease of this storage unit. I highly recommend this location of Public Storage to EVERYONE!

Had the pleasure of working with Charlie to get set up with a storage space. He was very friendly and informative about the whole process.

Ashley and Courtney were very helpful and professional. They answered all of my questions and made my experience a great one.

Courtney really was very helpful and explained everything in detail .helped us make a informed choice .

Great facility, super clean, wonderful security features, and available carts to help move boxes into the conditioned space was a welcomed surprise. Charlie was delightful to work with, knowledgeable, and extremely helpful.

Ashley was great!

Thank you for everything Courtney. The process was so easy. You are awesome to work with and so personable. Great location and price . Facility is very clean.

Very helpful. Understanding.

Ashley was amazing with answering all of my questions and assisting me with my move it. Very helpful, polite and great customer service

Ashley and Courtney were AMAZING at this public storage in Cary. Super friendly and helpful!!! 10/10 would recommend to a friend

Super helpful, kind, and thorough. (Worked with Courtney and Charlie.) Best Public Storage branch I’ve encountered. Great experience!

This was my first experience having to rent a public storage space. Not knowing what to expect, I must say I was pleased with the cleanliness and security of the facilty. Many thanks to Courtney and Sarah for their help and patience with me during this process. You rock.

Charlie and Courtney were super helpful and friendly in helping me find a space that worked well for what I needed!

Brad was great! He took the time to answer all of my questions and to make sure my code was working before I left. He was super professional and knowledgeable. The whole process was fast and easy!

Courtney and Sarah were great! From the initial contact to finalizing the rental they were both as nice as could be and made the process seamless and quick. Property is clean, secure and affordable - just what I was looking for. Thanks!

I generally like this place but they make you submit a 5-star rating in front of them so I don’t know how accurate the reviews are.

Great location with easy access off HWY 55. This is a newer facility and was actually less expensive than its sister property just down the road. The staff is very friendly and the facility is always clean. Plenty of parking, elevator access to the second floor, and free use of flat carts in the lobby to help get your items to and from your unit. They also have plenty of options (size, location, temperature controlled, etc). My only "complaint" was the recent rate increase (which was within the first 4 months of renting a unit). I'm hoping this doesn't reflect a trend.

Courtney had such a great and professional customer service. She made sure I understood everything.

Well structured environment and secured storage

Both online and in-person experience was good. Both Courtney and Charlie were helpful and courteous,

Fast, efficient, and very helpful!

From the very first phone call to the contract and accessing our storage unit it's been an absolute pleasure. My husband and I are from upstate NY. We've passed a Public Storage facility on Hwy 55 in Cary, many times while visiting family. I always thought what a nice clean place it looked like from the outside. When we found ourselves needing a storage unit we called and were pleasantly surprise they'd hold a unit for us until our arrival, several weeks. Courtney was extremely pleasant and helpful. When we arrived at the location she was not available so I dealt with Charlie. Such a pleasant experience. He too was extremely pleasant, answered all my questions and provided more information I hadn't even thought of inquiring about. I would highly recommend Public Storage for the cleanliness, pleasant and helpful staff and affordable pricing.

Just signed up for some storage at this location. Charlie was there and he made a fairly painful experience painless. I was in and out in 30 mins including the walk thru. Thanks Charlie!

Brad and Courtney were friendly and helpful. The facility is clean and new.

Courtney was very very very excellent and I really appreciate it.

The best experience with Charlie and Brad. Truly appreciate it. Fantastic place to use the storage

the attention is excellent and the language was not an impediment because his staff does everything possible to understand. Thanks for the support and your willingness to help. regards . rox

Sarah and Courtney made my move out easy. You only have to give a two day notice. On top of that they have the lowest prices in the area.

new and clean facility. Renting was an easy process with Courtney helping me. Had a unit at a great price ready to move in in less than 25 minutes.

The team at this public storage location were really great to work with. The location is extremely well maintained and every time I entered the facility I was greeted with a smile. Sarah was a pleasure to dream with as was the rest if the team. Nicest storage experience I have had to date.

Great customer satisfaction, with Sarah and Courtney. Thank you so much.

Had an enjoyable meeting with Courtney and Sarah today. Very knowledgeable and personable.

A great facility with unbeatable staff and pricing! My girlfriend and I have rented here just over a year and we can't ask for a better storage experience!

The staff was excellent, Sarah was extremely helpful in getting me exactly what I needed . She went above and beyond to make me feel at home ; when I was displaced . I highly recommend this facility 👍🏾👍🏾

Great service. The building is very clean and Nunu was extremely friendly and helpful. Would highly recommend. Thanks Nunu!!

Clean, secure, easy to access. And staff id's super friendly! They make you buy their lock, but it's a much more secure system and I couldn't be happier!

Sarah was very helpful and knowledgeable with all my questions and unit needs. I appreciate all her help.

Very nice facility. Maureen was very helpful in finding the appropriate unit to store a boat.

LOOK NO FURTHER!!!! With all the choices in this area for storage, I would recommend this location for the following reasons.... Relatively new building Spotless inside and out Affordable Easily accessible The best reason of all...... SARAH!! She is friendly, empathetic, knowledgeable, kind, and helpful. She assisted me in moving in and out when I was in need of help, and was gracious and lighthearted. She made herself available for questions and guidance every time I stopped in. Thanks again Sarah for all your help! You made this process so much easier for me. 😊

Very clean, very organized, very secure facility. I was helped by Nunu - not only was she very friendly and professional but she explained everything thoroughly and made the process so much easier than I thought it was going to be. I'm very happy with my decision to store my things at this Public Storage facility.

Sarah was awesome and very helpful. I would definitely use this facility in the future

Just opened a unit at this location and We (my wife and i) were very impressed. The place was extremely neat and cared for -I know it opened just a few months but the place was STILL immaculate! Sarah, the manager, was very polite and made many great suggestions that not only helped but made our situation easier. Yes the cost went up but we got at least double the benefits. at no time were we pressed or pressured. she accepted our requests, asked good questions and then suggested alternatives. I hope she is made aware of how much we appreciated her expertise. John

Sarah was awesome with answering all my questions and taken care of my needs. Customer service was excellent!

Wonderful, clean facility! I had great service and assistance from Sarah and Gigi. Very happy with my experience there so far!

This place is simply the very best in storage. And the main reason is the wonderful staff in the office. Sarah was very very helpful, as well as some others in the office that I have met and talked with. They were all very pleasant and very professional. They helped me determine the best storage unit size that would meet my needs. The place is very clean and I saw no evidence of any bugs or other unwelcome visitors, i. e. mice. At a previous storage facility, not Public Storage, rodents were an issue. I highly recommend this location. Go and see Sarah, Gigi, and the rest of the great staff!

Maureen was professional, thorough and very nice. She answered all my questions and was a pleasure to work with.

I spent 20 years in the military and have had to move many, many times. Since retiring from the military I have continued to relocate, I guess that it's in my blood. I have used many storage facilities and I can say without hesitation that this is the CLEANEST one that I have come across, but what made the experience really great were the folks in the front office. Sarah went out of her way to let me see the units before I committed to renting one and she provided me with valuable insight and recommendations. She also let me walk around to see if there was any water/flooding as the area just experienced Hurricane Florence. I highly recommend this Public Storage if you have a need to store your belongings.

Sarah was fantastic at understanding my storage needs for my family. It was easy to get the unit we needed and the site was convenient and easy to get in and out as needed. She also was responsive when it was time to end our storage as we moved into our new home. I'll definitely go back if I ever need storage again.

Awesome facility, incredible staff!! This brand new storage facility is the best. It's clean, well lit and very convenient. Sarah is so helpful and has gone above and beyond multiple times to help make our storage here second to none. If you are looking for the best storage place with wonderful staff then look no further. Public Storage, 3828 NC-55

Maureen very professional and polite knows her stuff. Very helpful Great employee. 👍 glad she works for this company.

Asia was very informative and polite. She explained everything about the facility and went over all the paperwork so I understood what I was signing. Asia showed me the space and took time to explain the hours and what I nned to do to start the process of storing my items.

Sarah was amazing thank you so much for your help and all the info! She was awesome and helpful!!! You rock girly!

Maureen helped us out today in setting up our storage needs. She was patient, thoughtful, and handled the "disagreements" my wife and I were having in real time with grace and humor. Thank you!

Very friendly and professional service! Convenient location and clean.

I came into store to inquire about my possible relocation and Gigi and Sarah were very friendly and helpful. When I have confirmation that I will be relocating, I will be going to this location.

Not too busy because of the location, which is good when you're moving your belongings in. Gigi was friendly and helpful! She helped me get a unit here that is bigger and cost less than a previous unit I was going to get at another location. I am happy with choosing this Public Storage!

recently had trouble with gate Daniel piss-poor customer service skills rolled his eyes acted like it was such a big hassle to call management to see if there was a manual override or something he could do to get that gate open Jalesa had great customer service skills she walks out to gate to see if there's a manual override and gives a good effort with great customer skills District manager shows up has the gate open within 10 minutes so there is a manual override but staff is not trained to do so my suggestion is a customer get these people trained or have a manual or step by step instructions so they are able to do so

Sarah was awesome, with her friendly and sincere customer service. She took care of my needs, got me in and out. The units were clean, well managed, I'm Glad I pick this place

Brand new facility freindly staff.

Absolutely loving this place. Needed something with great quality but also a great price. I found it here. Sarah showed me the space and was super helpful - I was running late to our appointment but she was accommodating and understanding. When I went back to finalize - GiGi was awesome! She was friendly, patient and thorough. She made sure everything was ready and lined up for quick processing. Will definitely recommend to family and friends.

Looked around the area for a good climate controlled storage facility and finally settled on this one - for price, good reviews, and location. I called to tour the facility and was told I'd need an appointment. After explaining my schedule was cramped and it'd be a couple weeks before being able to pop by again, Sarah was most willing to stay a hair later for my quick tour. She was very explanatory, personable, organized, and helpful! She got right to the point, being respectful of my time. I highly recommend her as well as the facility (which is brand new).

Great location. Great facility. Awesome staff. Everything was handled very professionalism. Came to this place because the storage place I current am at (Life Storage) is 2.5x the price for the same storage. Gigi was awesome and got me in and out quickly. Highly recommend this place.

Wonderful facility, fantastic customer service from Sarah! I found out I was moving overseas the week this facility opened. I reserved a unit online and met with Sarah the following week. Her customer service was exceptional. She was very knowledgeable, professional, and helpful. I was weary of storage units in general, but it is a very clean, well-lit facility. The elevator works well and the lighting inside is nice at night. I am very thankful to have found this facility!

Nice facility, quick service. Sarah and the entire staff are friendly and great to work with.

This was my first time needing storage space so I wasn't sure what to expect. After visiting a number of other storage vendors in the area, I stopped by Public Store and had the pleasure of working with GiGi. She was The Best! She was super friendly, patient (I had a ton of questions), and made the overall experience easier than I expected (and enjoyable)! Great rate and clean/new facility. Thanks for your help GiGi!

Very fast, high-quality service

Gigi was nice and helpful, great customer service, was $71 each for 3 students renting 4 months in the summer

Sarah, Imani, and Gigi are awesome!! The facilities are always clean, and the staff have consistently been very nice every time I have visited. The location is also very convenient!!

I Mani has an excellent customer service, 100% recommend!

Booked a 10x30 unit today and am very pleased with the service I received from Manager Sarah and Assistant Giigi. I came in several days ago and discussed the unit and Sarah offered me price protection. Turns out the price went up today but I got the lower guarantee price. The facility is new and very clean and as I said I am very pleased. Highly recommended.

This was a great choice for our storage needs and we viewed many in the area. The staff is excellent. We dealt with Sarah and she handled everything quickly and efficiently and we were moving our stuff in within minutes.

Representative at front desk, LeAnn, was courteous, efficient, and informative. Price was best around. Personnel at Public Storage just down the street were great as well. They told us of availability at the facility where we rented. Would recommend the facility.

New location is super clean and nice for a storage facility. The staff are helpful and friendly. Highly recommend if you need storage services.

LeAnn was great! She was informative, pleasant, professional. This was too easy! The facility is clean and well laid out. Thanks LeAnn you made a hard day so much better for us.

LeAnn was very friendly and informative! The storage units are very clean and they have dolleys by the loading dock to make moving in your items a lot easier!

Newest and best storage facility in the area. The staff is excellent, especially the manager Sarah who handled all of our questions and our move in.

Friendly and professional, LeAnn helped us find the right storage!

This storage location is exceptional, not just because of it's low rates, location and clean units, but also it is because of an awesome staff who are focused on providing par excellent customer service. Sarah, the property manager REALLY helped me when I was in a pinch and had to make an early morning flight. She went above and beyond and never batted an eye or complained. She demonstrated ingenuity and helped me get to a resolution in a timely manner. I can't thank or speak well of her enough. Thanks a million Public Storage for hiring Sarah and others like her.

Had a wonderful experience. Sarah was amazing and accommodating.

Rented a 10x20 pull up garage. Clean, True to Size. High ceilings. Good value. Excellent decision!

Moved in today and I would easily give the facility and staff 5 stars - nice building and staff was professional. HOWEVER, after my experience, I was left feeling like the business practice was shady. For example, they convenietly do not tell you that you have to buy their lock which is $20 and also that you have to have insurace (starts at $11/month) if your homeowners or renters insurance doesn't already cover storage units. IT's a matter of principal, don't hide those fees until the person shows up with a bunch of stuff to put into a unit. The only reason I did not walk away was their monthly rate for a 5'x5' unit was unbeatable (even with the added costs that I was unaware of).

We had a need for a large storage unit and researched many in the area. We found this to have the best facilities as well as pricing. The thing that sets it apart are the employees. Sarah was extremely helpful and gave us great advice and information. With her help we were able to acquire the unit and get all the paperwork done very quickly. There are many new storage units popping up in the area but for us this was the best based on the great customer service provided to us by Sarah.

The Manager at this location, Sarah was exceptional. She was very pleasant and knowledgeable in helping me with choosing the appropriate storage.