once I set up my reservation online it was maybe 5 minutes later when Richard call to assist me with getting into my unit with no issues gave me the price the total price the activation fees the administration fees and everything whereas usually people leave that part out and when you get there it's way more money than you expect but Richard told me everything up front.
From what I see so far there is no dropping the ball they have each other back there, to make sure customers are satisfied and things did not fall through the cracks follow up calls.
Candy is outstanding! I’ve rented multiple units and she has always been the consummate professional, pleasant to work with knowledgeable, and above all; keeps her word - will return a phone call quick! I wish we had more like you where I work!
I had to move and appreciate the response I got when I reached out to staff. Vickie was very attentive to my needs and made my experience a positive one. She followed up with me to ensure I had time to have everything taken care of, and made me feel like my business mattered. Thank you for your professionalism!!
Vicky stay on the phone with me and help me with my purchase….loved her
The manager Brandon is always helpful when I need assistance and the property is always clean
Vickie was very helpful today showing my unit , she also help me through my rental agreement take u Vickie
ms vickie was extremely helpful she answered all the questions i had she showed me two units so that i would get the correct size
Heather, Public Storage, Watson Rd.
You consistently delivered high-quality work, which significantly contributed to my relocation success.
I came in to help my Grandma get storage Vickie was such much help. She walked us to the unit and made sure it was a correct size for my Grandma belongings. She was so happy and informative, Thanks Vickie for giving me and my Grandma and Great Experience with Public Storage
Christine was so kind and caring. Really listened to what I needed and helped me through the whole process. I cant thank her enough for the kind words and going above and beyond for me and my family during our move!
Vickie assisted helping Me pay my bill from out of town , very helpful young lady appreciate you
Vickie was so helpful and nice with helping me get a storage unit. I really appreciate her kindness and support throughout the process!
Shay was wonderful & kind during my visit today! It's not often you run into amazing hospitality like I did today, keep up the good work Shay!
It was close to the house and a good price everyone was helpful
Vickie had great customer service. She was able to help me get my situation squared away with no problem. Thanks for everything you do !!!
Very nice location me n my mom came in to find a storage unit the staff Vickie came out to walk to the storage very professional & great customer service
Got great customer care from Vickie. She was very informative, patient and helpful. Thank you again for your assistance Vickie !!
Vicky at this facility was wonderful and very accommodating. We will utilize them again for services.
Victoria was amazing with assistance and answered all my questions perfectly when I got lost she helped me get to my storage and had great conversation with me the whole time Thnaks
She helping me with my storage I was very happy and good communication good additude positive Vickie
I was looking for somewhere to possibly place some of my backyard equipment after the recent storm. Vickie assisted me. She answered all my questions I had. She is nice and I love her personality. Sometimes in places like this it’s hard to find someone who doesn’t seem to have an attitude and Vickie made my experience good. She showed me the different sizes units and was knowledgeable.
Trey Scott was major help over the phone today give him a raise
I was pleasantly surprised at how clean the units are. The lady who assisted me had so much patience. As a newbie to using a storage facility I was nervous entrusting my belongings to strangers. The young lady reassured me that my belongings are safe.
I love the experience and the staff was great, especially Victoria. She helped me get everything that I needed for my storage unit.
Trey help me today awesome young man
Trey Scott help me today, he was Awesome! Thank you, Sir
Edit: Customer service reached out after the original review and resolved the issue. No complaints about the storage unit itself. Hopefully, methods of contact via app improve.
It’s all good until you move out and continue to be billed for months. This is the second location that this has occurred at. Very difficult to reach someone, app has no options for contact - “message center” links to a survey but not to a manager.
The young lady Lovejoy was outstanding and very polite she also has good customer service which was a yes for my wife and I
Trey was a major help today
I have used many of public storages in the past, and have had concerns of water damage and mold. I decided to try Public storage one more time, so I tried this location. Once I went to view my unit I was so impressed the unit was clean, dry and mold free. No opening for weeds or water. I then closed out my other location at a different public storage which had horrible conditions and moved all my things to this location at 1795 Linbergh. I met a worker there by the name of Alma, she was very helpful and plenty nice. We talked for a while and I felt very good about this location. Later I needed some help and information, one again Alma was there to assist me. She was very professional and informative. My only regret is that I hadn't found this location sooner.
Very Satisfied Customer
LaRhonda
I like working with Kerrir he is professional and concerning a very nice person good life to him.
Such a wonderful customer service. Too often now places don’t have good customer service but Sharee the manger at this location had superior customer
Service. She was professional and knew what she was talking about. I enjoyed my visit and will recommend to others.
The best storage I’ve ever use the lady was fast and professional and very patient ….I’ll recommend this storage to anyone
Customer service was great, friendly staff. Addressed all my needs.
Awesome experience everytime
Sharee have great customer service she got me out fast and quick. She was also a very nice and genuine person to talk to store 63114
Alma and sharee was a big help very professional unit was kept clean and always there for any questions 8440 st Charles rk rd St Louis no
i never had a storage unit before sharee helped me with any concerns i had i didn’t know what size i needed she had no problem showing me the unit sizes to help me decide she was very nice
Not sure of the young lady’s name but she is taking a psychology class. She was very helpful. The process was very smooth. She was also very informative.
Sharee and Tiffany. Best service and friendly.
Amazing experience when I visited this business. Share’e was very kind, helpful, and dedicated to customer service. Love this location!
Amazing customer service each time I come here!
Great accurate customer service. Share’e was sweet & polite she got me in and out . Thanks public storage
My experience was so great highly recommended. Share’e helped me out with with all the questions, and needs. Her personality made me feel more than welcomed, if I could give more than five stars I would.
The customer service here was awesome! I will be sure to return and to tell my family and friends about the quick and efficient service !
Awesome location, Sheree was very sweet and helpful.
Jasmine was very helpful in figuring out a small problem I had with a lost item.
I returned later and she even checked in with me to update me on the status of the situation.
Spencer was great help the place is clean and secure!
Sharee was awesome! addressed all my concerns and answered my questions!! Very sweet and helpful
came to this location for a last minute space and Sharee BoClair was great! super friendly and answered all of my questions thank you again :)
I came in today inquiring about storage space and Sharée really help me out she was very understanding and patient with me. I was able to find what I was looking for and left satisfied.
Came here with my wife. The lady Sharee was really nice and helpful. She was very professional and gave us a lot of useful information. My wife really enjoyed her visit. I enjoyed it as well. Thank you to Ms. Sharee.
Really amazing customer service. Sharee was extremely helpful.!
Excellent customer service, the manager Share’e BoClair is very nice and professional, she is really great she will help you with all your needs.
I must say the service is better than U-Haul’s has ever been. Great customer service!
Amazing storage facility. April is very friendly.
Very nice and very helpful.
The customer service was very helpful and give great advice that was very helpful and important..
Reasonable rates and great customer service
Very great place to store all my thingamabobs and whatchamacallits. April is very sweet and knowledgeable about the business. Prices are reasonable and the units are clean. Thanks for being my go to to store all my gadgets.
April was very professional and helpful 10/10 recommended 👌
April was really nice and patient with me. I called her at least 3 times with questions and she was pleasant each time. Appreciate it
Great place friendly manager
nice facility getting a lot of upgrades. Great manager.
Amazing customer service so kind and helpful!
Second Attic can provide all of your storage needs at a fair price. The units are clean and easily accessible with 24hr access! They will also work with any issues you may have. Tina is very knowledgeable and friendly and can help with any questions or issues you have concerning storage! I would recommend checking them out
Tina service is incomparable! Always friendly, understanding and willing to help. Wouldn’t have been a customer as long as I have!!
50referal just mentioned my name Ralph
It's always been a clean convenient and hassle free place to keep my stuff at friendly helpful staff and good security .
I am satisfied and well impressed with the service provided by The Second Attic Mini Storage! They are super friendly, professional, and responsive to the tenants. They are capable, and ready to solve your storage needs.
First impressions are not always best. And resolution is a huge deal. After speaking with management and working out some details I definitely needed to update my review.
I have had several more interactions with the manager and found her both helpful and responsive.
I am currently storing here and will be for a while.
The problems I had were addressed quickly and personally and I appreciate the service and level of concern