I had gotten my storage unit last month some time. It’s the first time I used public storage. My experience was way better than I expected. The lady at the desk that helped me was great. She had was very helpful and thorough with everything. I would definitely recommend this company to family and friends. Michelle was the best. Thanks again for your very informative and generous services.
Michelle was soo helpful to me with all the info I needed will refer this puplic storage because of her help
Michelle was an absolute joy and complete help to everything we needed today I was in a situation and she went out of her way to help me with everything that I needed and I'm very grateful for Michelle thank you
Michelle was very helpful and polite and would highly recommend Public storage at this location.
Michelle was a great help
Well it started out good. But before I could even move in I was sent an email saying move out complete. I paid for 2 1/2 months. I went there and they said it would be straitened out. But not it says I owe money due today. I paid till January of 2025. Not good
Climate control??? Lol ABSOLUTELY NOT. There promptness in fixing elevator LMAO. NO NOT FOR WEEKS. There in person customer service???? Impossible
Staff were very very professional and prompt. I definitely will be using this company!:)
Michelle and kit were great
Michelle was very helpful resolving any issues I had finding a space that worked best for me.
Michelle gave me a very good experience she told me how the get the app and how to use my code thanks for a great experience
Thanks for the good service ☺️
Am
Machelle is very nice and knowledgeable she really explained everything to me, well I like working with her
Both Michelle and Kitt were amazingly helpful and very proficient. I highly recommend this storage facility
Michelle did a great in showing me the process
Thank thank you, Michelle. You did a great job.
Michelle did an excellent job of quickly getting me signed up signed in and making sure I knew I had how to get access to my unit. Excellent work.
Kurt Michelle Joanne great customer service 5stars in
Joanne was very pleasant and informative, I really appreciate her services.
Made the process smooth and easy..
Great service from Michelle
Michelle is very thorough
Michelle was very helpful
Michelle was great she went above and beyond to ale sure I understand I appreciate her
Michelle has gone absolutely above and beyond
Michelle was Super sweet ,helped me understand everything and made me comfortable renting a space for the first time . I’ll be using this place again.
Kit at the 1720 North Washington avenue location has been an absolute pleasure in terms of getting my unit together. 10 out of 10 would absolutely rent from this gentleman again, has made the entire process a absolute pleasure as well as Swift in terms of paperwork and making sure that I've fully understood all of the rules and obligations I need to abide by, public storage, please give this gentleman a raise ASAP
Very helpful and friendly
Michelle, Michelle, Michelle Is your Girl 😍 She’s the Best! Customer service Thee Best I ever received!!! 😚 The storage I luv this big place nice and clean and easy to find!
Very helpful , and great we appreciate you
Michelle
MICHELLE was Very knowledgeable she was very kind very patient and we will most definitely be back
Michelle did above and beyond helping me today
Michelle was an absolute super saver!!! 🥰
Kelsey has been very helpful going over the steps to get my lease.. five stars.. thank you
Great and very friendly! Michelle was wonderful!
Michelle was amazing very helpful amazing attitude 10/10 experience!!!!
Great Customer Service from Michelle very nice and friendly!
Michelle was wicked helpful
Good customer service, and helpful explaining
Didn't like it so I went to extra space just down the block at 1700 west river road
Updated since it has become public storage the staff is friendly and always willing to help they treat me as if I were family and watch over my stuff as if it were theirs the storage fee is fdir and Kitt and Michelle are great and I would recommend them and this facility to anyone looking for storage solutions whether it be short or long term
Michelle did a great job helping me out with everything
Jenia was awesome , very good customer service.
Michelle and Jenia were super helpful!
Michelle was very helpful and John is very handsome
Michelle was super fantastic♥️
Michelle was so helpful today. I had started filling out paperwork and she helped me finish it in the office. Great customer service!
My experience with Ms. Jenia was very helpful and professional. I would recommend her for a pay raise of $50. She was very enthusiastic and very helpful. I am thankful and I appreciate the professionalism and kindness that she presented today.
Jenia was so helpful and friendly! The storage facility and unit were also very clean and well-lit. Great service all around!
Michelle was great at setting me up in my new storage space!
Gonna and Michelle great service
New Customer, Michelle was very helpful in getting me setup with my unit. Very professional
Michelle was great best customer service ever
Gave me what I asked for and great customer service. Convenient location
Michelle was very friendly and helpful
I used them 6 months no issues
I would give ten stars if I could. Michelle is the best!!!
Another rate hike effective Dec 1, 2023, will be paying over $100 a month on a 10’ x 10’! Will be searching for another storage facility.
Michelle was super awesome
Worse experience in the world. DO NOT RENT FROM 1725 Washington. They are prejudiced.
Michelle as super helpful!
Kitt was amazing thanks for help
Both the phone person and manager were very helpful and a delight.
Thanks For Great Customer Service Y’all We’re Very Helpful. Shout Out To Michelle & Kitt.
I want to give kitt& Michelle great props they were very helpful & hospitality bound
Thank you Public Storage! This place has the solution to your storage spacing needs with affordable pricing and great security. You need not worry about your items. They also have affordable pricing on boxes and moving protection items. Jordan was great at assisting me with these items over the past two days. Come to this location because you will save.
Very kind. Super helpful. Much appreciated service.
If I could give this place negative reviews I would. Think the DMV sucks?? At PS you'll get locked out of your unit for multiple days and the most you'll hear about it is "I don't know what to tell you". They will not let you end your rental when you give them notice, and at this point I'm fairly certain they are actively trying to make everyone else's life a living hell.
Mrs Michelle went above and beyond her duty helping me. she's absolutely the best if l could l would give Michelle 1000 ⭐ l would keep her forever.
Michelle the property manager was absolutely wonderful for me! So accommodating and helpful. Highly recommend! She deserves a promotion!!
Not a very understanding of the customers point I understand the rules but sometimes situations just happens
They bought out whoever owned a place before them. But they are still forcing me to pay. Double what the storage space is worth and will not negotiate. With me to get the price down to allow me to continue to stay at a reasonable price.
They always friendly and help with every question we have . The place is always clean .
We store our stuff here and originally were paying $50. Then out of no where, we can only access on business hours. We work late/on weekends, so essentially we will never have time to be able to access our stuff and move it out. Then they raised the price to $75 without even notifying us at all. So basically, if you would like to pay $75/month for them to hold your stuff hostage, this is the place to go!
Great customer service from Cordell .
Really nice workers, and answered all my questions.
Great customer service!
I'd refer them....Top Notch Service!
Access times are only during business hours and closed on sundays
Love the customer service and easy access to this facility
Had a problem initially down loading my personal information getting my entry codes
The only bad experience is that the storage isn't open Sundays an closes at 6pm weekdays. Also, there are no carts for transport of items to storage locations.
Prices went up after initial rate. Was notified of break ins and garage door issues and subsequent office hour availability limitations (9-5 and no sundays) all while the price for me went from $70 to $120 after 5 months. Management was nice but had no power when it came to pricing and accommodations/negotiations.
Cordarryl was friendly and extremely helpful throughout the entire process with my friend’s storage unit. Thank you so much for your assistance.
Cordarryl was super helpful and nice. Explained everything clearly and was very welcoming.
Best storage in the area helpful staff would highly recommend
My experience with CubeSmart was really good. Cordarryl was really helpful and explained everything thing I need to know. Kind of bummed out with the store hours but my experience exceeded expectations.
The worst storage facility! Totally unhappy!
The friendly and approachable staff was very assuring.
It was a great experience. I received friendly reminders about my upcoming rental appointment. The staff explained everything and answered all my questions. The location is great for me at a great price!
Your storage facility does not have bugs and was very clean
Easy access. Clean units. Safe
Upon calling to reserve the unit I was never informed that the day I paid for the unit is the day billing started I inform them I wanted to move in on the 29th and I was told that was when my billing would start actually came in before the 29th to pay 2 months on the unit and finalize everything went smoothly until I discovered that that was the day my billing started which resulted in canceling that transaction the staff on hand was great patient understanding and knowledgeable as well as professional I did not move out of the unit seeking new storage from a prior facility for consistently Rising fees
Excellent staff clean location great prices
Nice and easy transition !
Hi, The person renting was very pleasant. However, the storage space I was assigned was taken. So, that was very
Frustrating! to say the least. I had to wait to have that resolved. But, all and all was pleased in the end.
Thank you.
Very sketchy neighborhood, dirty storage unit, only had 1 cart available everytime I've been there and every single person there is super sketchy, I'm always worried I'm gonna get robbed while I'm there, there is wide openings on top of every unit where some people can easily crawl over into other people's storage units it's like a foot gap opening I'm scared to even leave my stuff there i definitely would not refer anyone
Nice staff, easy access and fair pricing!
The facility is well kept and accessible. Monica and Caitlyn were very helpful.
I just needed a place to put extra boxes, furniture, and anything else I didn’t have the room for and wasn’t ready to throw away so I got everything loaded up and headed up the street to public storage which was wasting all my time and I wasn’t able to make anything happen that day as far as the lady helping me on the phone they didn’t have a single location that I could rent a space for that day (it wasn’t later than 5 om) and she said I wasn’t gonna be able to today, so I’m my way home I saw CubeSmary and was done getting my space and unloading my stuff in less than two hours. I’d recommend Cubesmart to anyone looking to store their belongings
Very secure and clean. No concerns at all.
Had the wrong cube number written on my business card after purchasing my cube space. saw the correct one in my emails so we went back to unload.
not a good place for storage
It was a pleasant experience and I appreciate the service. My first time renting a storage unit.
They really kick everyone out at 6pm