Public Storage Self-Storage Units at 9725 S Robert Trail, Inver Grove Heights, MN

Probably one of the cleanest Public Storages I've been to. Large facility. Very nice building manager.

If I could I would give this place zero stars, it has roaches, rats and bugs everywhere. Right when I saw them I emptied out my storage unit and I only been here one other time good thing my storage unit was pretty emptied and for paying extra for climate control it’s over 100 degrees in there

I moved out of this public storage on August 5, 2023. I placed the bottom part of dining table by the front entrance for few minutes and when I came back it was gone. I’ve been calling their office and call center last 5 days and did not get any help. I spoke to the property manager and left her a voicemail and didn’t hear back from her. They’re only good at collecting money from you but not help you.

I had a terrible time trying to return packing supplies. I had difficulty finding a location with an employee. I went to two separate locations and was treated with a QR code. The posted hours seemed to indicate the place was open. I was to the point I wasn’t sure there were employees. I’m pretty sure they never offered my husband a receipt. You have to have an account or receipt to return. All the competition has a very clear return policy and this place was not transparent. Overall, I would recommend purchasing moving supplies anywhere else. Moving is stressful as it is and this place is not worth it.

Don't be fooled by the overall rating of this facility. You will see that ratings have dropped substantially in the past year since the original facility (Stor) was bought out by Public Storage. Public Storage like to maintain a monopoly in the area and did not like the competition from Stor who ran a really great facility with decent pricing. Since Public Storage has taken over about a year ago, my rates were increased 50% while the level of service has decreased. When Stor ran the facility they maintained a RV dump station for the RV storage renters use. This is now locked up and will not be made available since it does not sit into Public Storage's corporate policy. Access hours have also been reduced.

Everything was well until about January. Customer service was good but when I was trying to reach the manager, nothing left a voicemail and no call back since February. It is now march. Also, there is a good foot and a half wide and about two feet tall of snow in front of my unit and many others since January. Was told that we have to remove the snow from in front of our units. I pay almost 180 a month for this. I was also there late morning early afternoon on a Friday when they were supposed to be open and no one was there. There office hours were until 6 pm that day. That was on February 24th.

EDIT- I wrote my original 5 star review below when this facility was "Stor Self Storage" - Since they have been purchased by Public Storage everything has changed in all the wrong ways. Initially we were frustrated they increased our rates, yet chose to not open the RV dump onsite. Removing amenities and increasing rates is backwards. Then our catalytic convertor was stolen off our RV. Now this is not something I blame the facility for, however the property handled the follow up very poorly. We have had multiple contract errors, log in issues, and account discrepancies. At every turn we are met with long hold times, or no ability to reach anyone at all. In one instance rather than fixing an issue with our online account, we were advised to create an entirely new email address to create a new account with. I would no longer recommend this facility. ____________________________________________ " Refreshing experience in an era where the "customer " mindset seems to be lost. The service experience from the beginning has been a positive one. It's the small details that go along way. First name basis when calling in by phone, follow up that is not only timely but friendly, making every effort to accommodate the needs of their customers. These are just a few examples of the small details that are consistent when dealing with the Stor Self Storage team, yet seem so natural for this group. The facilities are secure, easy to access with app integration, clean, and conveniently laid out. We store a large RV onsite. Access in and out is easy to maneuver, and with a dump station right when you pull in it doesn't get much more convenient. I appreciate anything that can save us effort and time. Especially after a long weekend on the road. I would recommend Stor to anyone in need of their services. You ( and your "things" needing storage) will be in good hands.

Great service! Very helpful and secure

Entire experience from move in to move out was handled without having to deal with a live person. The insurance, while a surprise expense, was competitively priced. The security and fire panel were malfunctioning throughout my months using the unit.

I had a great experience! The lady helping me was so kind

Laquioa at Public Storage at Hiawatha location in Minneapolis is THE BEST. She reserved and booked several units for me and truly knows the value of great customer service! Very professional, knows the answers to any questions I ask, and is always happy and friendly. Goes the extra mile! There’s lots of storage places along Hiawatha but I’ll always choose PS because of Laquioa! Hands down she’s the sole reason I choose PS!!

Great place. Clean. Sara was super helpful and answered all of our questions. Friendly, courteous, and attentive.

So far my experience has been great. When we came by to see the unit 3 months ago, we were able to speak with someone at the desk. All our questions were answered and we were able to see how unit.

Very helpful willing to go out of his way to help me deserves a raise

Great staff. Clean facility. Plenty of security. Everything you can ask for to protect your stuff! If you bring something to their attention. They are very quick to investigate and make sure nothing is going on. Moved to this facility from Savage and definitely don’t regret it. The docks are a huge bonus for moving thing in and out easily!

Great people there at this location Inver Grove heights storage on S Robert Street as known as 3

Received an email from Public Storage..."Welcome to our family! ...we are thrilled to have you with us!" Now sign our contract. I didn't know that I was up for adoption. Your old family is gone, we covered up all traces of them, we even gutted their offices, your curfew is now 9 pm, you will be happy because we are so gosh darn happy that we have you. I am home sick for my old family.

I did the excavation for this and one other if their buildings. The storage units are nice and built well. A step up from most storage places.

We are having an awesome experience. Unbelievably great service from Shawn and Harrison: friendly, accommodating and Covid safe!! The facility is pristinely clean, well lit, secure. They have multiple different height loading docks, inside unloading, cushioned, quiet floors, lots of dollies and carts to use. But customer service was the star here! When we arrived with our pick up truck and trailer in the evening and our planned overnight parking wouldn't work, these guys got us a spot just for the night at their facility! Thanks for solving (and relieving much anxiety) what was turning into a real problem for us. We have had to use storage in multiple states over the last few years. The others were very good, but this place is even better.

Amazingly clean facilities with friendly staff, even have an indoor unloading area.

It's ok for pricing, had multiple storage, I got to look at some different sizes, was cleaned, and there was 💡⚡..

Awesome 👍 job at making me fill welcomed to the property and even walked me to the unit to make sure all was good and my lock would work.

I’ve used Stor and one other self storage company in the past and can say, without a doubt, Stor was by far the better choice. They are a locally owned and operated company and you can tell they put pride in their work. The grounds are very well maintained and the storage garages are new and extremely clean. Security is top notch as well. Highly recommend them for any storage need.

Extremely pleased to have found this facility. Upon arrival, I was greeted by a knowledgeable and friendly staff. After receiving a personal tour and seeing how clean, secure and up to date this modern facility was, I didn't hesitate. They are able to accommodate my personal watercraft, trailer and household items. All in a climate controlled and secure environment. Happy to have found you guys!

Great staff, excellent service and great attitude . Also there to help you out because it’s a part of who they are !! How can you beat that in these days? And then the facility is about complete , with a secured,safe clean, fresh outstanding environment!! I’m not just saying these things. I’m telling people about the better things in life that we can enjoy and trust in . Very important to most people who have many storage items that we need to be left in a safe place, and not worry about it!!!! I’m one of the people myself!! Yours sincerely, Eric McWain

Have to agree with other reviewers—this business is fantastic. Used their trailer option & could not have been more pleased. I will never drive a U-haul to campus again! Trailer & entire storage facility are clean, new & safe. Customer service is exceptional—shout outs to Brian, Shawn, & Harrison for making this move happen!

I highly recommend STOR storage facility. Service was outstanding and made the move in super easy. They are very organized and are extremely accommodating. Also, The facility is very well taken care of and the property is easy to get your stuff in and out. Highly recommend

Cannot say enough about this facility. Great amenities when storing a RV. The staff is helpful and great to work with. Prices are very reasonable for the location, cement pads, easy access, security, dumping... I could go on. Highly recommend Stor to anyone.

Great price for brand new construction. Stor is clean, Shawn was great to work with, overall fantastic experience.

Brand new facility that’s very secure, going to be keeping my seasonal toys here from now on!

Really great first experience! Super safe & secure facility, with great customer service. Brand new & wouldn’t want my stuff anywhere else!!!

Great website and the software they use allows you to book it online. I was able to get the info I needed without the need to speak with anyone.

This place was amazing the guys there are so nice. Highly recommend you to rent from them! Very helpful and willing to work with you! Very genuine and kind service.

Great location, secure building, awesome customer service. First time using a storage facility and I am impressed!

Great up and coming storage facility with indoor parking for autos!

New secure facility. Good prices and customer service. I feel confident storing my stuff here!

If anyone is looking for a good storage facility I'd highly recommend this place. My transaction was smooth from start to finish and Shawn was extremely personable and very easy to work with. I'd recommend Stor Self Storage. 👍

Exceptional service with a personal touch! Normally, I don't like to store our toys (trailer, sleds, atvs) anywhere but my sisters in Hudson. However, having a location close to Eagan at a reasonable price with excellent security, direct access 24/7, great facilities and personal attention by the owners really made our experience worth it.