Public Storage Self-Storage Units at 6123 Highland Rd (STE G), Waterford, MI

We originally rented when this was Simply Self Storage. Soon after, they were bought by Public Storage and nearly every aspect declined in quality. Pros: - The actual unit (ours was inside) was great, clean, no issues with pests. Cons: - One of the two access gates was often broken or inoperable and you never knew which until you arrived or tried to leave. - One of the access doors was broken too and wasn't fixed for months. - Less than a year into our contract, our rent was increased by almost 50% per month while new units were rented for far less. The property manager repeatedly assured us he could provide a discount to keep our unit at the price we'd been paying, then didn't follow through and made no effort to help in any other way. - Customer service was almost non-existent. I'm convinced no one works in the manager's office because the door is always locked, the phone is never answered, and no one returns messages. - Contacting Public Storage customer service is nearly impossible because everything is either an automated menu or a chatbot. - It took four calls and being redirected to provide notice that we'd moved out of our unit and we didn't get confirmation for over a week.

I currently rent from this location and have been trying the last couple weeks to rent a second unit. Left several messages with no return phone call & went by the office with locked doors. Very poor customer service plus I just got a letter stating that my rent is going up!!!

I have been renting from this location for a while. However, I have been trying to rent an additional unit directly across from my unit. I have visited the office twice but no one is never there. I have called the location and left SEVERAL messages because as they state in their voicemail recording "they care about their customers & will call you back" Apparently not so much as they cant even return a phone call!!!!!!!!!

Karen help me out a lot nice customer service

Sam and Dirk were very helpful

Karen did a very good job.

Karen helped me save money today with that great customer service

Rick was a great help. Easy to work with, polite, knowledgeable, and prepared. I knew him when he worked at a different business taking care of commercial accounts. When he left it was a lose to the level of counter personnel that they needed. He made sure I had all the info I needed to know. very smooth transaction. Considerably better than storage king. better attitudes, better buildings, better storage units, and better prices

Rick is an outstanding representative for Public Storage! With patient expertise he answered every one of my questions and got me on board in a hurry. I trust him to take care of me (and all my stuff) as we go along.

Crystal was very helpful and nice, highly recommended

I rented my storage unit on line and found out it was long walk to the unit inside the climate control. Ms Crystal was very polite and helpful with the dummy(me) who rented the wrong type of unit. She quickly changed my rental space and agreement. She personally showed us the new unit and by the time my wife and son had most the truck emptied. We were back at the unit. Thanks again.

Thank you Krista for you excellent customer service at Public Storage!! I appreciate you!

I walked in, talked to Tyler. He was very helpful and got me taken care of and out of there in 15 minutes. He also showed me how to use the gate. lol I'm an old lady. I highly recommend this place.

Crysta was so amazing! Her exceptional customer service was very much needed during my transition. My experience was smooth and pleasant. I’ve been renting for 2 years out of state and my things are always there when I comeback.

Absolutely the worst customer service I have ever encountered. There is no way to get a hold of a human being & their chatbot is extremely limited in what they can help with. Have left messages for property manager, there is no property manager. That person does not exist. There is no one in the office, ever, and there is no local number to get in touch with anyone. We have moved all of our items out of the unit & they are still billing. I guarantee the only time I’ll hear from a human is when I don’t pay their next incorrect bill. I would give negative stars, if it were possible.

Crysta was so helpful and knowledgeable. She took the time to explain what it was that I needed to know. I was so impressed.

I have been a long time customer of public storage #22032 and I have to say that Tyler is amazing, helpful and very personable. Sometimes a good employee should have a shout out so thank you Tyler for being so helpful and kind.:)

I talk to Jay , she was very helpful , we need more people like her, she was very patient and helpful.

The facility is less the desirable and public as a company is a one star...the only reason there is a 3 star is crystal.she has tried her best to help me and the other tenants out as far as the gate goes.if you rent online which they basically force you to do as they don't have enough employees to fill the stores.the price is plus $15 for Insurance that they force you to have....Public is not a customer friendly company,but crystal really cares and is under appreciated and I guarantee under paid....

Crysta was wonderful! Kind, patient and helpful answering my questions and helping me arrange access to my units after I misplaced my keys.

I'm so satisfied with crista's help and services she is an awesome employee she is an asset to the company

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Amazing

I just transferred storage units within the same building at Tiffany at the front desk was a huge help in explaining everything and breaking it down so I could get the best deal for my situation! Thanks Tiffany!

Wow! Olivia had great service. Would come again as long as she’s the one tending to me!

The best facility in Waterford. I looked around and this is by far the cleanest and most secure place. The ladies were very helpful and I’m satisfied with my unit. A++

Tiffany and Olivia are the best. Comprehensive professional and simply safe. 😎

If I could do zero I would lock a vet outta his unit for being a week late and when told it will be paid in a couple days I just needed my son's things I got told "to bad"

They keep jacking up the package money wise Like every other month

Staff was friendly and helpful in my situation would recommend the company to anybody thanks you Olivia

We recently leased a 10x22 climate controlled unit from Simply Self Storage in Waterford. This facility is super clean, is reasonably priced and a great location. We were greeted by the store manager Tiffany Beall and Olivia, they both were very helpful, customer-oriented and accommodating with multiple solutions to meet our needs. We highly recommend this self-storage facility based on our experience. Thank you again Tiffany & Olivia!!!

Great place to store the girls in the office are super sweet and very helpful, place is clean and well kept. I would recommend simply self storage to anyone looking to store things. Thanks a bunch Tiffany and Olivia.

The girls in the office are wonderful! The area is clean and safe. Good move in specials😊

Great customer service 👍

Olivia is the best! She always addresses any issues and concerns very professionally.

These folks are great! They made everything so easy, and they truly care about people.

Easy and efficient experience!!

I just bought a unit here! Very nice office staff very clean units

First time getting a storage unit here Tiffany was supper helpful and made the process fast and easy

Olivia was wonderful to work with very helpful would recommend 110% satisfactory!

Tiffany was very helpful, and professional in assisting me.

So easy and so clean! The staff is friendly and helpful!

Amazing service and great staff:)) definitely will recommend to anyone that needs storage!

Such kind people! Amazing service! Definitely would recommend!

Jenn has spectacular customer service! Thank you for being so friendly. I will definitely recommend!

Go see Tiffany at self storage very well treated customer service A+++++ IN MY BOOKS THE BEST HANDS DOWN!!!!!

Safe place to store my stuff, and the staff is professional, helpful, and courteous. What a great experience -- thank you Olivia! Would highly recommend.

This storage facility has been nothing but fantastic to work with! They were available when I needed help and were always quick to get back with me if I had to leave a message. I couldn't recommend this place enough.

This place is a scam to its workforce....the only way these employees even have a chance for a "bonus" is if the meet a quota for Google reviews....they have to be 5 star reviews on top of that... kinda shady they have to even ask their tenants to do reviews to their location just so they can get enough for a bonus, oh and that's for new tenants....so if there basically already like 95% or more occupied on their units, they are very unlikely to meet to quota bc theybdotn even have room for new tenants to even try to meet the quota for google reviews....seriously there's got to be a better way for potential bonuses.....and they deserve better wages

Tiffany was a ton of help. Great place!

This place a great, clean and affordable. The staff is nice and friendly. Tiffany was amazing in answering all my questions and concerns and made looking for storage a lot less stressful! I highly recommend coming here for your storage needs!

Great facility and a Great management team!!

Great service. Friendly environment.

Very helpful worker named Tiffany. Great service all the way around!

Tiffany was the best to work with even though I didn't rent unit she was really helpful and knowledgeable about the units

Tiffany was so helpful and professional. She was able to get us exactly what we needed. Without the pressure Thanks Tiffany