I give Sonia 5 Stars every time. This place is wonderful.
My experience with Public storage, it’s always a good one, Teresa and Sonja always help with everything and take their time to assist with anything I need.
Teresa was amazing , Very helpful made my experience great!!! Thank
you
I want to thank Mrs Teresa at public storage because I was having problems with my app. I wasn’t able to make payments. So, she took my payment at the desk and then walked me through the application helping me correct the problem. Thank you once again.
I wanted to thank the manager Sonya for all of her help. She is always so professional and knows her job.
Sonja is an awesome manager so helpful, her smile just brightens your day!
Thank you Sonia for being punctual and helping my family make the decision to choose Public Storage. We love the cleanliness and organization of the facility and feel very good about leaving our things.
Sonia at Public Storage is so helpful. She is punctual and made the stress of moving easier for my family. We really like the cleanliness and layout of the facility and we feel better about leaving our belongings there during this time of transition.
Thank you Teresa!!! U were great at getting us into a unit. Thank you again ❤️
Teresa was amazing and very helpful
Place is clean. Lady at front desk is helpful.
Teresa was very helpful and sonea was very helpful
TERESA is the best thank you for all your help you are amazing and I probably still spelled your name wrong lol sorry but you know who you are!! A woman who does her job well!
Teresa assisted me the whole process and I recommend dealing with her for your storage needs. 18/12 road in sterling location.
Teresa is very friendly and helped me explore my options for downsizing. Ended up deciding to vacate but I will do come back in the future if I need another unit.
I had a great experience with Teresa at Public Storage! She was extremely helpful, professional and friendly when helping me upgrad my plan. She made the process quick and easy. Very helpful.Thank you, Teresa, for the excellent customer service!
Very helpful service and clean facilities
The representative was very friendly and big help
Tracey is always a big help
I want to thank this young lady for all of help and patience. Thank you Sonja you are so amazing!
Sonja is just a wonderful young lady. It was a pleasure to have her help today. Thank you Sonja
Sonja was exceptional and very helpful for me today!
Sonja’s made it very easy! She’s exceptional!
I had a great experience with Teresa at Public Storage! She was extremely helpful and professional when helping me cancel my plan. She made the process quick, easy, and stress-free, and answered all my questions with patience and kindness. It’s rare to find someone so friendly and efficient. Thank you, Teresa, for the excellent customer service!
Teresa was really nice and friendly. She was prompt to show me a unit that was the size I was looking for and I was pleased with her service.
Wow. Sonja was so helpful and courteous. Her service was wonderful:) Thank you Sonja.
Sonja was so helpful getting our unit set up. Thank you!
Teresa was awesome, I didn't realize that the storage I had was to big for what I had. So Teresa helped me out. And she did a great job.
Teresa's the best! She is very professional and dedicated to assuring all of her customers are informed about the services Public Storage provides for current and potential customers as well as the overall satisfaction of all of the customers she and every other staff member bring to the Public Storage Organization! I wouldn't store my belongings anywhere else! They get 5 Stars out of me!
Teresa is the one of the best at customer service that i have encountered in a very long time. She answered all my questions and concerns to the fullest and always was very patient with me as i didn’t know about a few things but she made things right and i will always do business with you guys because of her!
Theresa in the office was very helpful. Nice and clean facility
Theresa, who works here, was extremely helpful!!! I arrived on a busy Saturday morning and thought it would take a long time to be able to get my truck into the loading bay; however, thanks to Theresa, it didn’t take long at at all. As a matter of fact, she was able to maneuver vehicles around so that everybody was able to access the loading / off loading bay with an adequate amount of space. The units are clean and spacious but the best part is the hard working staff, like Theresa, who made the extra effort for the customers. Great job and thank you!
Teresa is the best at what she does, always helpful and courteous.
Would give 5 stars if people were managed better here. What i mean is, incredibly selfish self centered people blocking BOTH sides so no one can get in or out. There's literally 2 lanes, and they take up all of them like their the only ones using this place. Then they take ALL the cart dollies? Management is nice here. Just wish they could stay on top of selfish people making it harder for others to use these facilities.
Sonja is amazing! Thank you for the perfect unit♥️
I always have a wonderful and pleasant experience eveytime I see Sonja she's so professional and courteous.
Teresa was very professional. She took us to the different units and she helped us receive a discount. We wouldn’t trade her for the world!!
Teresa, the customer service rep was amazing! I can’t say more about her, very welcoming, friendly and professional.
The store has always been well organized and the Manager (Sonja) is very professional.
Tracy was extremely helpful setting up my new unit
Teresa is Magnificent. In a world where it's difficult to get treated promptly, respectfully, and with solutions, that is NOT the case with Teresa! Every step of the way, every question, everything....She has been a joy to work with. Even with an ailing back. What she says she's going to do, SHE DOES!! Thanks Teresa and I hope Corporate sees this!!
Tracy was very friendly and helpful when you talked to her on the phone.
Tracey took care of my questions in the building before they opened I was glad I didn't have to come back for a simple problem
Sonja was awesome she deserves a raise
I love this public storage, Very clean !! Trisha is amazing she always goes above and beyond, Thanks for making my residency here a great one 😊
Great location centrally located and clean .....Teresa was extremely helpful and made the process seamless
This is a good location, the staff keeps it well kept and clean. Tracey is very helpful with your needs and any questions you have
Theresa was so friendly and helpful! The whole team really helped me out here, I once had a billing issue where I was double changed, they called me immediately and straightened it out. They also worked with me in my three years renting here to to keep my rate reasonable. Bonus points that the facility is always clean.
Teresa is very polite and helpful. Didn’t give me a hard time for ignoring her calls for 2 weeks.
Tracy was so nice and helpful!!! She was respectful and kind!!
Tracey was very efficient, quick and attentive and the process was really smooth
Tracey was very helpful when I won an auction <3
We’ve had a great experience with Teresa at Public Storage! She has been extremely helpful, very kind and generous, and has made the entire process smooth sailing. Very kid friendly. The facility is easy to access while also being very secure, clean, and the units are well maintained. I will definitely be using this location for any future needs as well! Thank you!
Outstanding Service from Teresa!
I had an amazing experience at the Public Storage on 18 ½ Mile and Mound thanks to Teresa! She was incredibly helpful, professional, and made the entire process of transferring my units smooth and stress-free. She explained everything clearly, answered all my questions with patience, and went above and beyond to make sure I was taken care of. If you need storage and want great service, ask for Teresa — she’s the best!
Awesome person had no problems good deals thank you
I would just like to say Teresa at the front desk is very helpful. She’s very nice and understanding. She helps with all the questions that I have. I have been with this place for over 4 years now. I love how everything is easy access and kept clean. I highly recommend Public Storage to keep your stuff safe and secure. Thanks again Teresa. Rachel S.
Sonja is always working she gives great customer service just the kindness person.
My mom rented a unit from here and the employee (im sorry i don’t remember their name) helped her find a unit to fit her needs before renting the unit online. We toured the facility and viewed a some units to make sure she was making an informed decision on what size she would need. The facility is very clean and the unit was prepared for move in. Would recommend rent a unit here.
I would like to say it’s one employee that really stands out to me. Her name is Sonja she has excellent customer service and so friendly. I love how I come in the store and she greets me you with a smile and friendly hello. Keep up the great work Sonja.
Teresa was fantastic and helps everyone and makes the space so clean
I purchased a second storage unit from Sonja and as usual she gave excellent service, kind and professional. I love this public storage. Just so clean
Theresa was very helpful and professional during the frustrations through the systems hiccups. Got the unit size I needed and happy about the assistance by her. Thank you Theresa.
Sonja was amazing. She was very attentive and effortessly assisted.
Sonja was big help! (My first time renting)
Teresa is great to work with! So accommodating and helpful. Beautiful clean facility and AC which I really appreciate.
There was a lady that was inside the building that tried to help us. And she was very very helpful.
Tracey was great, very helpful.
Tracy, the property manager was awesome. She helped me get a unit after online customer service screwed up.
I highly suggest don't do the online thing with customer service. They set me up with a great price then when I went to pay for unit online, they'd canceled the unit. I called them back and they would not honor the price. The online system sucks!!!!
Teresa is amazing at her job. Very professional and always friendly. Thank you Public Storage and Teresa.
Great Service and help!
Teresa is an amazing employee went above and beyond to help me out in a difficult situation.
10/10 recommended storage Facility.
Thank you again, Teresa you’re amazing!
Just got my unit over at public storage, great place great and great service from Sonja 10 out of 10
Ms. Sonja, I wanted to express my appreciation for your help today. I can tell you really care about your work. Thank you for going above and beyond for me…….Cynthia G.
The manager Sonja at this public storage is amazing!! She helped me with so much today!!
Customer service at the public storage place on 18 and a half mile road near mile was awesome she was so helpful and helping me get my stuff into one of the units her guidance was very clear
We use this location as storage for our business trailer and truck. Staff is very friendly and easy to work with. Facilities are clean, safe, and secure. No issue with third party vendors accessing the assets when needed for transport. Would recommend as a cost-effective, long-term storage facility for both personal and business use.
Friendly Staff, Clean Facility. Theresa is always very welcoming and helpful.
The manager Theresa is excellent she is very helpful and friendly helped me save on my storage unit
I had an excellent experience with Teresa. She was very nice very professional very helpful she made it very easy simple overall she’s a great person. Great energy safe place.
If you have any questions, she’s always there. She gets back with you right away. I highly recommend this place. I highly recommend her to help.
She helped us through the whole rental process.
Always great service and willing to go out of her way to help! Thanks guys!!
I spoke to the manager Sonya she was very informative and patient with me. I had a lot of questions. I will be renting a unit there soon.
Nice , clean, affordable!
Theresa did great job answering all of the questions, and explained process very clearly.
Thank you
Theresa was very helpful!
Tracey is always warm friendly and going out of her way to help when she can! Thanks for making my day you rock.
Theresa was excellent. Very friendly and knowledgeable. She was exceptional with transferring our unit. Hope you get the chance to work with her when you get your unit.
Teresa is a outstanding employee I love her great job Teresa 5 stars from me
Theresa was so very kind and helpful to me and my needs! This was a difficult process for me very emotional. She made it so much better for me!! I give her 5 Stars!!!!
Great location I can trust with my stuff. Teresa is awesome and so helpful every time!
Theresa, the manager at this location helped me out greatly. I really like the facility as it is very clean and they make renting and utilizing the facility a breeze. I would recommend this Public Storage location for your storage needs. 😊
Theresa in the office was very helpful today in helping me find the right unit for my needs and budget. Thanks, Theresa!!!
Theresa was super kind and helpful. Very nice facility at a great price.
Teresa from the 18 1/2 and Mound is extremely professional and very knowledgeable and helpful
There’s a lady by the name Teresa there on 18 mile and a half Sterling Heights she’s an awesome lady. She’s very helpful very professional and I really appreciate her and she should be getting a raise for all that she does very hard-working very kind very polite and professional.
Theresa is an awesome site manager. Location is spectacular. Always clean, temperature always perfect. Help whenever needed! Thanks! Will be back here next time when we need again!
A little more pricey but we'll worth it
Friendly staff, clean place 'n reasonable storage prices. And Jodie Collins helped me out alot.
Teresa is an amazing person and worker. She went above and beyond to help me with my storage needs
Great sign up experience with Tracey!
The best storage place I have been to. The lady that works there is so nice and helpful.
Teresa is great. She helped me with getting the awesomest rent reduction possible so I don’t have to worry for 6 months on how I’m going to make my rent. You are truly the best. Thank you so much Teresa. Keep being awesome ☺️🙏🏻
Mrs Teresa, over at public storage, 18 1/2 mile Sterling Heights is indeed one of the best managers there is because I was having a problem with my storage size when she quickly alerted me that there were units that were larger for around the same price or a modest few dollars more. She always maintain a clean and professional environment. . Hats off to customer service again.
The receptionist Theresa was very nice and helpful. Our time in the storage unit had zero problems. At times the bay was full but most people are nice enough to move if blocking the exit. The units were clean and well maintained. Cameras throughout the facility so I never once worried about the security of my belongings.
Simple to rent, secure. Easy access.
Tracey was amazing today helping me out and getting me what I needed. thanks Tracey.!
Today started off rough but an employee named Tracey saved the day . She was extremely helpful and my family and I appreciate having someone be so patient and helpful!
Today was crazy day of moving but with the help of a guardian angel Tracey it was perfect!!! Tracey made this the smoothest process ever she was knowledge and was so patient with me and my family! She’s an amazing asset to your company Thanks to Tracey!!!!
Tracey has great customer service. She listened and understood my needs. Very friendly and prompt. A company is only as good as the front line staff.
Tracy is so wonderful and informative! We have been struggling to pay our rent because it keeps going up more and more, but after speaking to her and telling us what would happen if we continued to have trouble, she offered to reduce our rent, and it went through!!!! This made a world of a difference. Thank you so much, Tracy!
Clean facility and nice staff!
Tracey was so helpful and went above and beyond. A pleasure to speak to. Very helpful.
Tracey is the best! I have been in my unit for several years and my rent keeps going up, so she helped me to get my rent reduced to a reasonable rate. Thank God for her and the patients she has with the customers. God bless you Tracey!!!
Tracey was incredibly helpful! We were looking into renting a different unit than the one we already have and she gave me all of the information that I needed, as well as went above and beyond to help us when something wasn't working.
Tracey great service glad to see her
Had the pleasure of being helped by Tracey! Great customer service, VERY helpful and made my visit great! Thanks Tracey for making my storage experience easier 😊
Tracy is absolutely amazing, I was having a hard time moving in from other customers that rent storage units here because of the truck size and they were getting upset but Tracy came out and handled everything professionally. Thank you Tracy!!!
Very helpful and professional on site staff. Made the setup a breeze
Tracey and Jodie , very helpful and very nice. Highly recommended!
Excellent clean space and everyone is always helpful! Very new facility! I highly recommend this place for storage.
Tracey is very helpful, friendly, and professional. Very much appreciated!
She was a very helpful lady, caring & was very good with communicating with me
Teresa is awesome. Just love having her there, she keeps the place clean and organized, does what needs to be done and keeps everyone happy. She does so much, I feel like she could really use a raise :)
Tracey is awesome too. Helpful, friendly, and knowledgeable. Even when Teresa isn’t here, she keeps the place clean and organized :)
Tracey was amazing and she really answered all my questions as I was helping my navigate where to put all her stuff. She deserves a raise!!
Excellent support and service. ✅
Good people and storage units. Clean
Manger really took care of me and answered all my questions.
The facility was very clean and Tracey was a wonderful person to deal with. Thank you so much for your help.
Tracey is the best. Appreciate her support!
I think Teresa was her name but she was extremely helpful and very sweet
Tracey was very nice, polite, professional and a big help!!!
Tracey was great! She went above and beyond to make this storage unit rental fast and easy and she saved me money all they way around! I would give a 10 star if they let me! Thank you!
Tracey was a fantastic help!
This is a great storage place with amazing people who are always ready to help with all my needs. Thank you Teresa for helping me with my unit.
I STORAGE HERE BEFORE WHEN IT WAS BEYOND SELF STORAGE WHICH THAT COMPANY WAS VERY HORRIBLE SO GLAD PUBLIC STORAGE TOOK OVER , OMG MS TERESA IS SUCHA NICE LADY FROM THE MOMENT WE CAME SHE WAS VERY VERY NICE TO ME AND MY HUSBAND SHE NEVER GAVE US NO WEIRD VIBE OR ANYTHING , SUCHA SWEET FUNNY WOMEN I LOVE HER ALREADY THANK YOU SO MUCH MS TERESA FOR BEING AWESOME…
Teresa is the best manager of storage I have dealt from past years from 1992 P S in Ft Lauderdale & Jets and more years and more states up to starting here in a 2024. also P S on Yonkers, Ny for more than 10 years and they great too
Tresa was in amazing , she communicate really well with her customers
I want to thank Teresa for her unwavering assistance today. Not only did she work out our reservation issues, she gave us a tour and we were able to witness how personable she was with the other customers. To know everyone by name meant a lot. Thank you Teresa!!
Teresa is an absolute gem. She has made every experience a pleasure and she truly goes above and beyond to help. She truly cares about her customers and has been so informative everytime we talk. Definitely give this girl a raise!
Teresa was a big help when we were having issues with other staff giving wrong information, she went above to help
Lovely women by the name of Teresa helped me lower my monthly payment significantly. Went from paying $117 to $66 a month. Can’t possibly complain about anything now lol. Thank you so much for taking the time to help
Teresa was helpful to me she made it Easy
I’m satisfied thank you
Had a 10 star experience, threasa behind the counter was really helpful,would recommend this location to anyone looking for a storage space ,again a10 star experience
Clean, temp controlled, carts to help with moving items safe and secure
Theresa is super nice. We got their 30 minutes before closing and we still got a tour of the units and she didn't mind renting us 2 units past closing. Awesome set up they have there!
Teresa is the best! So incredibly helpful with getting a storage space for my company at an incredible rate. Would recommend to everyone!
Teresa, the current building manager, is GREAT!! She helped me with an issue with another employee and answered all my questions with honest answers.
She is trying her best to work on issues within the building that her boss (Aaron) is neglecting. I hope she is around for a very long time.
Absolutely love this place and happy that I am here instead of any other place. Convenient location, great road access in and out, especially for semi-trucks, which I use. Temp controlled, clean and well maintained. Honestly the best staff to deal with also, friendly and helpful, I can't say enough good things about them. Highly recommend using this facility.
The woman there is a blessing she always helpful kind and going the extra mile for her customers
Staff is incredibly helpful and the facility is very clean.
Great service. John the representative was very helpful and friendly. Great service. I felt very comfortable while moving into my unit. The facility was clean. This facility specifically had good rates.
Very helpful and knowledgeable.
Martin is a great help at the storage unit. Helped me my first day find a unit that was the right size for me. Always happy to help and provides great customer service.
Rule's are a little sticky & expensive but safe
Very clean facility. Martin, the property manager, is always very helpful & informative. When you have questions, he doesn't try to rush you off the phone like a lot of people tend to do. I highly recommend this location.
Hi I just want to say that Martin is a wonderful worker he know what he’s doing he’s kind he’s gentle he’s very helpful he just a great person all the way around
This place was awesome! I walked in and noticed that the place was spotless then I spoke with the manager on duty nicest guy you'd ever want to meet, so very helpful then unexpectedly I noticed that where units are stored it was extremely clean nothing like what you'd expect at most of the other storage places so I bid on an auction won the auction went in picked it up he was very helpful explained everything to me perfectly I am pleased and will recommend this place to anyone in the area that's looking to store their things.
Great place to storage your things never had any problems the staff at this location are outstanding,understanding, caring people they really work to keep your thing safe
Public storage at 6263 18 1/2 mile rd is the cleanest. Management is very efficient and took the time to answer my questions. Martin took the time to show me different size units and had me to watch on the computer screen how to get the most out of the storage place . The price is great and fits my budget. Thank you Martin
Martin was so professional and helpful. This was the first time that I have ever used a storage unIt and I am very pleased with the customer service.
Great experience! The manager Martin was friendly, top notch, extremely helpful, and professional. Promote this man! I am so glad there is an office at this Public Storage location. No way I could have gotten the service I needed at a self-service location.
Martin did a great job helping us with an upgrade when we pulled up with our moving truck. Saved us money that only a skilled advocate for us could do. Martin is a great asset for the public storage company and should be promoted for providing excellent service to myself and the group I was with!
Rented here for 1 year. Very clean facility and storage unit, Climate control was great. Martin the manager was friendly and answered all my questions. I would rent here again, great price also. Thank you for a great rental experience.
Martin was very helpful and informative.
Martin is #1 in customer service. He helped us tremendously today.
Wow!! Went to a few different Storage locations and stop looking when we went to public storage where Martin really knocked it out of the park. Got a great price and Martin was so helpful and caring, we rented a unit right on the spot!!! Anyone looking for storage, save yourself some time and go see Martin at Public Storage on 18-1/2 Mile in Sterling Heights!
Very nice and professional employee working there. Explained all the process and helped us getting the right size of the storage unit.
Martin went above and beyond to resolve an issue that I was having at another facility. Very friendly and very helpful. Highly recommend Martin to take care of your storage needs.
Very nice worker helped us out great we need more hard dedication like him.
Martin was amazing. He truly went above and beyond to make our experience comfortable.
Very clean facility, Martin helped me find the correct storage space I was looking for they have great rates and wonderful customer service I highly recommended.
Martin this pubic storage is a great place I Highly fully recommend 😀😃😃😃😃😃👌👌👌🤝
Martin is super friendly and helpful! I feel safe with the storage space and the hours are super convenient
Great storage place highly recommend
Martin is the best in the business. Thanks for everything.
I never had to deal with a storage unit facility before but Martin is very knowledgeable and helpful and made my transition seamless. He answered all my questions, and I felt confident with this place. If there were no interactions then I would be second guessing and also would be more stressful. Glad that this place had a live officer personal and Martin is the right fit. I recommend this place and ask for Martin, he will help and address your concerns.
Thanks Martin!
Was wonderful service, great priced as well
I was having some issues with my rates increasing and Martin took the time to reach out and was able to come up with a great solution that kept my rates the same, and was even able to lower them. Really appreciate him thinking outside the box and coming up with a solution. Thanks again Martin.
Martin was amazing to work with. He was beyond helpful and took his time to explain the process to us. He truly made getting a unit an enjoyable experience.
Clean Friendly prompt service terrific!
Martin was fantastic with us and guided us through the whole process! Highly recommend!!!
Martin is an excellent-professional manager and customer service representative. Very helpful and friendly. Reasonable rates and availability. Clean and organized facility. Safe and secure premise. Management is very responsive and communicates with polite responses to general questions regarding the rental unit and concerns or comments. I highly recommend this facility for any future renters needing a quality rented unit and its exceptional management.
-Wendy
so clean and the best thing is martin the manger of there he is very helpful and he treat the customers just like one of his family
Great service from Martin, thanks budd…
This man is very nice ..has helped me out alot.thats how a business should be.thank you so much
Martin is absolutely awesome, his customer service is phenomenal. I had a unit that I never used and he was able to have a refund processed and the unit closed after the monthly payment had been taken out.
Helped me out a ton! Very thankful, can't say enough good things.
I was a auction bidder Martin made it very easy and professional the store
Was very clean...overall great service
I was a auction bidder Martin was very helpful and very respectful great service....the best public storage iv been to I totally recommend this location
Martin is GREAT! I really hope corporate pays attention to these reviews. It shows how much he cares even though some people can be complete jerks to him sometimes. I've watched him remain patient and kind, resolve the problem and move forward. All with the customers best interest being top priority. Thanks for being a stand up guy! (He deserves a BONUS)
I just want to say a special thank you to Martin. He has always been so polite and very helpful. The facility has gone under alot of door repairs and he has gone out of his way to be helpful and patience with me. I would recommend this location because of Martins help , knowledge and patience.
Thank you so much Martin.