Public Storage Self-Storage Units at 1400 E Michigan Ave, Saline, MI

I rented at Public Self Storage for a few months while I was moving. They are a really nice storage facility and have great customer service!!!. The sign up was very easy and later when you go to move out they take care of everything before hand. They are very friendly and helpful with the whole process. The units are very clean and they have a safe and secure building. I will use them in the future and definitely recommend them. Update: Rented a new unit and received excellent 5 Star service today. Karen and Jacob were very helpful with everything and even helped me with figuring out how to lock up the unit and provide directions around the area. Thanks to them both for their help! 👌😀🧡👌😀🧡

Gema is amazing, she always picks up the phone and gives great customer service. Thank you Gema!

I had a mixed experience with Public Storage, but the main focus of this review is related to a "floater" employee who was really good, even though this wasn't his "home store", so to speak. His name was Alex(?), he did a great job of explaining the in's-&-outs of how PS's protocols work, gave me a tour so I could see what options were available (storage unit wise), then walked me through the sign-up process. Alex did a really, really good job that day, but he also happened to be scheduled the day I moved in and my experience was the same. My only "hmmmm" about my experience with PS relates to the fact when calling you're forced to deal with a call center where you spend too much time on the phone with information you receive not being entirely accurate or unclear. For example, they informed me the PS facility in Saline didn't have hand carts, etc., to help with the move in, so I'd "need to call the facility" to verify this info. Why waste time on the phone discussing this topic only to say "IDK", "my information shows they DO NOT have hand carts", but then at the end of the conversation communicate "you'll need to call the facility". As it turns out, the call center was wrong and Alex guided me to where the elevators were and hand carts were right next to the elevators... 8 of them if memory serves me. Having said that, Alex deserves the bulk of the credit for this review.

Gema was very helpful and friendly. She was informative and knowledgeable about the storage process. Will be recommending this place and Gema to friends and family.

Gema is wonderful!! Gema is extremely patient and helped create an account and setup auto pay. She also showed me different sized units and how to enter the building and park under the bay so that me and my belongings are not bothered by rain! Thank you Gema.

Gema provided me with great service. I got a storage locker in record time! Thanks, Gema!

Savannah is amazing extremely helpful!

I recently had an issue with my storage unit at the Public Storage in Saline, Michigan and called the location and spoke with Gema who was the manager on site. She was extremely friendly and professional in getting my problem resolved in a prompt manner. Thank you Gema!

Dawny and her crew are amazing.! Very helpful, knowledgeable, and most importantly for me, great at getting back to you in a quick and timely fashion..! Thank you guys so much for all the help.!

Clean, easy to use, wish the big entry door worked.

Karen and the crew are always helpful and polite every time we have needed help. Great place! Would recommend this storage unit if you need one.

Facilites were nice. However, I showed up to find no one at the front. I called customer service, and it took me awhile to get through.

Had an amazing experience.The staff ( Laten) is very friendly, professional and helpful.It was my first experience of self storage and he patiently guided me through.The facility is also very clean. Overall very happy with my experience highly recommend 👍

One of the most efficient operations I have ever experienced. Public Storage Was well thought out. The actual storage areas are very clean. There is a size available for everyone! Reasonable prices, pleasant staff and safe storage.

Not good

If I could give fewer stars I would. The door has been broken for 2 months which means there is no limited access/code needed to get into the facility and right to the door of any unit. The facility is completely unsecured. There is no sense of urgency or accountability from the office about this breach of contract. Do not recommend here or elsewhere with company. They also jack the price by enormous amounts after a few months, despite not providing basic secured facility.

Facility is not secure. Overhead door has been off for at least six weeks.

Helped a friend move some things to storage here. This person has been with this facility for years. Over the last three months, the security door for entering has been completely off, so anyone is able to get in, and the exit door is not working at all. The facility is disgustingly dirty. See pictures of the bathroom. Carts for moving things in and out are falling apart and barely moving, making it extremely hard to move things in and out. My biggest concern is the amount of money this person pays to have their items here, and they are clearly not safe as anyone can get in, and there is not always staff on site. I feel this could be a very unsafe place, especially for women going in and out by themselves at night. If someone wanted, they could hide in the building waiting for after hours and then go over the wall to any unit, taking what they want. I hear there are security cameras, but are they really working is anyone monitoring? With the shape of this building, I'm surprised there has not been a lawsuit made by any of the tenants.

The customer service provided was A+. This is a very clean and secure facility. I highly recommend them.

Raised my storage cost by 30% arbitrarily

Trustworthy security, cleanliness,customer service A1, flexibility , spacious , climate control ..perfect , very friendly and professional customer servivice .not to mention competitive pricing ..would strongly recomend.

Chris (district manager) and Leighton (in the office) were both super helpful. Thank you for taking the time to look into my requests!

I’ve the opportunity to drive by and check this location out since I was thinking of getting a unit. The staff was very professional and courteous. The manager, Mr. Willis was very knowledgeable and transparent. he took me on a tour answered my questions and concerns. displays were placed accordingly. The place is spacious and clean. Prices are treasonable and can fit into anyone’s budget. I would recommend this location on Michigan Ave.

Need to get a few pieces of my grandmother's furniture put in storage for keepsake and we choose this location. Place was very clean and the manager Mr. Willis was very helpful and professional. Thank you so much!

I have no problems with my unit and management is always polite and available.

You can store stuff here and if you lock it up the odds of it being taken are low.

HIGHWAY ROBBERY!! I rented a unit when it was Simply Storage and when Public Storage bought it they were charging me $328 for a 10X15 unit. I received a notice it was going up to $400/mth in April. This is insane. Be sure to have in your contract how much they will increase your rent and when! Strongly recommend you go elsewhere. 👎🏻 👎🏻

Great place to store belongings. Very helpful and talented staff (Charles). He is very focused on customer service and making sure I was satisfied!!! Thank you for a great experience!

Storage units were well maintained, and Amy and the guy (not sure of his name) were both very helpful and friendly the numerous times I stopped in for one reason or another. Amy went above and beyond.

The guy working here was very helpful. This place is really clean and has an indoor loading dock to drop things off and load things up. There are also about 10 carts here to help you move your belongings around. Our unit was spacious and kept at room temperature. There is also a good amount of hallway room for moving things. I would recommend this as a good place for storage. The insurance provided was about $15 a month as well if you wanted to get it.

I've had a storage unit here for years, here in saline. Since public has taken over, the customer service is atrocious. Trying to talk to a representative that you can understand and not hung up on is ridiculous. Let alone when you stop by to talk in person no one is ever up front. Not even while you wait 45 min for someone to come back from where ever they might be. I do not recommend them to anyone.

Super Clean Place!!!!

wow, this company is amazing!

Clean place! Great customer service

Had never needed a storage unit before, so I was a little nervous. I ended up speaking to Shannon, and she made me feel very assured that there were no stupid questions. It was so welcoming! I found myself genuinely enjoying the conversation as I discussed my options. Would give them 6 stars if I could! Thank you for everything Shannon!

Shannon was awesome! Facility is clean and secure

Amazing staff and excellent prices i recommend Simply Self Storage for all storing and ,moving needs especially this location!

Shannon was amazing! Extremely fast and easy process and was very respectful. Would definitely recommend.

I stor

greatest storage experience that I have had so far!

Cannot describe how happy I was with the service I recieved. Everything was clean and nice in the office and the lady at the counter helped me put alot!

Very glad with the service I received the other day when i came in, Shannon was a great help and helped me figure out what was best for me. Hoping i can still get that unit!

Very glad for the service i was given the other day by Shannon, she helped me figure out prices for different units and what i needed. will definitely be calling again soon to get a unit.

Shannon helped me and she was wonderful ! Made the experience great, she was so friendly and very knowledgeable

Getting new lights

Shannon is an amazing Person & helped tons! Recommend this place.

Pleasure doing business here!!

Great people, Big place, plenty of space for storage.

The property manager is very helpful.

Shannon helped me set up a storage container and let me tell you super happy with it. She gave me the full rundown and explained all the details so well. She then complimented me on the slides I was wearing she was telling me she had a similar pair. Very personable I love it there!

Shannon is super friendly and always helps me with what I need!!!

Second occasion in 7 years to use this facility for storage needs. AWESOME! Clean. Well organized. Well lit. Lots of carts to assist in moving items. And Shannon ----- what a gem! She's a rule follower, forsure. But this is why this large of an operation stays in such good shape. And if I'm not mistaken, shecwas ther 7 years ago on our first visit. She knows what she's doing, and is ALWAYS willing and able to help answering all questions.

I was happy with this place but not anymore. The monthly rate increased without my knowledge. When I called to see why, I was told I should have gotten something in the mail. I did not receive anything, and I told Shannon this. She was snarky and combative. This lady is beyond rude. I will be collecting all my items by the end of the month. Shannon is going to make many customers leave if she doesn't learn how to conduct herself in a professional manner.

Great place! Clean, and awesome customer service.

I decided to check it out, and ended up getting a quick tour. I found I liked it a lot. Everything was clear and easy, and I was sold on getting a unit, thanks to the manager on duty there, Mr. Leighton. He was great. Very tall.

Nice place They have a drive-in bay. Really good customer service from the guy at the front desk.

Big building. Lots of storage space. A little pricey, but clean.

Nice storage unit. Even have a dock for a box truck or semi. Well kept, clean facility.

Great customer service. So kind.

Great price and excellent security!