Savannah isVery helpful n always available or calls me back within a reasonable time. She's very friendly n a pleasure to work with. Thank you savanna.
It was great working with Savannah, the process was easy and transparent. Guided me through the lease process and answered all my questions
Savannah was such a good help and made sure I was all set to move in! Thank you so much
Yesterday, I had a fantastic experience at the Public Storage located at 1400 E Michigan Ave, Saline, MI. The staff, especially Savannah was incredibly professional, patient, and knowledgeable. She helped me locate my unit and made the sign-up process quick and easy. The facility is clean and secure. Highly recommend asking for them if you visit this location!
Savannah is the best and gave me great service and was very lovely and nice
I’m giving 5 stars to Savannah, the manager of the facility. I’ve been a Public Storage renter many times over the past 15 years. If it weren’t for her, I probably would’ve gone somewhere else. The previous managers were difficult to impossible to get ahold of, but Savannah always calls me right back! She actually leaves me with the impression that she cares about my experience—and not just because it’s her job.
Savannah in Ann Arbor was most helpful.
super clean and in great shape compared to some other places. Savannah walked me through the process and getting set up and how to find our unit
Savannah has great customer service ans has always been there for me always on top of everything with this place treats the place like home always a pleasure this is why I store here is because of her
Shannon was a huge help as we moved in and assisted navigating us around as we were getting the unit setup! The building and app were easily accessible and worked without problems. Had a storage cart there for easy moving and a lock in the unit.
I had some issues with the continuous broken garage doors. I heard from Savannah, she is doing a great job trying to resolve the problem. I'm very appreciative of her attentiveness, professionalism and dedication.
Savannah was so helpful! Glad we went with public storage. Clean and very convenient.
Savannah provided excellent service
Update! 03/05/2026
THE BAY DOORS ARE FIXED!
Savannah made it happen! Thank you!
Update 2/15/2026
Bays doors are still not fixed. Don't count on easy access if you rent here for this feature. Was lied to only to get the rent paid on the unit. Public Storage is useless at this point. Good employees but bad property maintenance. Been over 4 months without working doors but they renovated the other side and installed fences and gates. Make it make sense.
Update 2/8/26...Bay doors still are not fixed, was told by Savannah when asking for payment that they were being worked on...apparently they pay contractors to look at the problem without fixing it....being such a big company you would think they would be more efficient in fixing main components of their building.
Downgraded to 1 star as the bay doors are still not fixed...the gate works now but why couldnt they fix the bay doors while activating the gate. I was told I would get a call last week after escalation directly with Public Storage rep. online and did not. I recieved credit on my bill but was not contacted. If this is not fixed by the 31st of January 2026 we will look for something more convenient even it costs more.
Savannah was amazing! We needed to transfer units and she helped us quickly and professionally. We appreciate employees with great customer service!
I had to transfer from another Public Storage location to this one. Savannah, the property manager, was so amazing and walked me through the process and made sure the unit worked for my family. She is friendly, knowledgeable and so helpful. We are so happy to have a new unit here
Savannah was very helpful when I couldn't access the gate! Very acceptitive for her help! Thanks
Ann Arbor store Mrs. karen was awesome and a great help. Very funny
She been a great help with everything with Jason Pennington is helping with moving to move a small unit to help me save money
savannah is the absolute best, see my girl if you're looking for the best help!
Savannah, drove all the way from Saline Mich. To open my storage unit. I really appreciate and thank her so much.
Savanna is such a delightful professional lady to work with. She really helped make my life easier with a smile on her face the whole time. Thank you Savannah & thank you Public Storage for having such a wonderful team member on your staff.
Thank you Savannah for getting me set up with the space!
Savannah was super helpful and very friendly. Definitely recommend using this location.
savannah was really help and provided excellent customer service.
Excellent customer service. When I was unsure how to get into the facility after all the construction, Savannah went above and beyond to assist me. Everyone we've spoken to here is so helpful and we've never had an issue with the cleanliness, security, or temperature.
Had this place for a few years, everything was great! Savannah was excellent at helping me with my issues
Savannah was amazing helping me to my unit
I gotta say Savannah was extremely helpful when I asked about the Dropbox, and I love how the place stays so clean!
We have had various storage units here for the last couple of years, and have always had great service! A couple weeks ago I called after office hours with a question and someone called me back within the hour. The units are good size and they have a lot of options. I like that it is climatized, and the prices are way better than at other climatized facilities. Definitely recommend!
Savannah was very helpful and thorough. She showed us around, answered all of our questions, and made the rental process smooth and easy. We really appreciated her professionalism and support.
Savannah was very friendly and helpful. She helped make the purchase so simple. Great customer service. 🙂
Savannah and Jacob were fantastic, way better than the oversee customer service.
Savannah helped us out with everything we needed
Jacob was super helpful and was able to take care of everything we needed. He secured us two units in the location we wanted and at a great price
Excellent customer service. Safe and convenient! Thank you!!
Clean storage facility with friendly staff ready to help when needed
I rented at Public Self Storage for a few months while I was moving. They are a really nice storage facility and have great customer service!!!. The sign up was very easy and later when you go to move out they take care of everything before hand. They are very friendly and helpful with the whole process. The units are very clean and they have a safe and secure building. I will use them in the future and definitely recommend them.
Update: Rented a new unit and received excellent 5 Star service today. Karen and Jacob were very helpful with everything and even helped me with figuring out how to lock up the unit and provide directions around the area. Thanks to them both for their help! 👌😀🧡👌😀🧡
Gema is amazing, she always picks up the phone and gives great customer service. Thank you Gema!
I had a mixed experience with Public Storage, but the main focus of this review is related to a "floater" employee who was really good, even though this wasn't his "home store", so to speak. His name was Alex(?), he did a great job of explaining the in's-&-outs of how PS's protocols work, gave me a tour so I could see what options were available (storage unit wise), then walked me through the sign-up process. Alex did a really, really good job that day, but he also happened to be scheduled the day I moved in and my experience was the same. My only "hmmmm" about my experience with PS relates to the fact when calling you're forced to deal with a call center where you spend too much time on the phone with information you receive not being entirely accurate or unclear. For example, they informed me the PS facility in Saline didn't have hand carts, etc., to help with the move in, so I'd "need to call the facility" to verify this info. Why waste time on the phone discussing this topic only to say "IDK", "my information shows they DO NOT have hand carts", but then at the end of the conversation communicate "you'll need to call the facility". As it turns out, the call center was wrong and Alex guided me to where the elevators were and hand carts were right next to the elevators... 8 of them if memory serves me. Having said that, Alex deserves the bulk of the credit for this review.
Gema was very helpful and friendly. She was informative and knowledgeable about the storage process. Will be recommending this place and Gema to friends and family.
Gema is wonderful!! Gema is extremely patient and helped create an account and setup auto pay. She also showed me different sized units and how to enter the building and park under the bay so that me and my belongings are not bothered by rain! Thank you Gema.
Gema provided me with great service. I got a storage locker in record time! Thanks, Gema!
Savannah is amazing extremely helpful!
I recently had an issue with my storage unit at the Public Storage in Saline, Michigan and called the location and spoke with Gema who was the manager on site. She was extremely friendly and professional in getting my problem resolved in a prompt manner. Thank you Gema!
Dawny and her crew are amazing.! Very helpful, knowledgeable, and most importantly for me, great at getting back to you in a quick and timely fashion..! Thank you guys so much for all the help.!
Karen and the crew are always helpful and polite every time we have needed help. Great place! Would recommend this storage unit if you need one.
Had an amazing experience.The staff ( Laten) is very friendly, professional and helpful.It was my first experience of self storage and he patiently guided me through.The facility is also very clean.
Overall very happy with my experience highly recommend 👍
One of the most efficient operations I have ever experienced. Public Storage Was well thought out. The actual storage areas are very clean. There is a size available for everyone! Reasonable prices, pleasant staff and safe storage.
The customer service provided was A+. This is a very clean and secure facility. I highly recommend them.
Trustworthy security, cleanliness,customer service A1, flexibility , spacious , climate control ..perfect , very friendly and professional customer servivice .not to mention competitive pricing ..would strongly recomend.
Chris (district manager) and Leighton (in the office) were both super helpful. Thank you for taking the time to look into my requests!
I’ve the opportunity to drive by and check this location out since I was thinking of getting a unit. The staff was very professional and courteous. The manager, Mr. Willis was very knowledgeable and transparent. he took me on a tour answered my questions and concerns. displays were placed accordingly. The place is spacious and clean. Prices are treasonable and can fit into anyone’s budget. I would recommend this location on Michigan Ave.
Need to get a few pieces of my grandmother's furniture put in storage for keepsake and we choose this location. Place was very clean and the manager Mr. Willis was very helpful and professional. Thank you so much!
I have no problems with my unit and management is always polite and available.
Great place to store belongings. Very helpful and talented staff (Charles). He is
very focused on customer service and making sure I was satisfied!!!
Thank you for a great experience!
Storage units were well maintained, and Amy and the guy (not sure of his name) were both very helpful and friendly the numerous times I stopped in for one reason or another. Amy went above and beyond.
The guy working here was very helpful. This place is really clean and has an indoor loading dock to drop things off and load things up. There are also about 10 carts here to help you move your belongings around. Our unit was spacious and kept at room temperature. There is also a good amount of hallway room for moving things. I would recommend this as a good place for storage. The insurance provided was about $15 a month as well if you wanted to get it.
wow, this company is amazing!
Clean place! Great customer service
Had never needed a storage unit before, so I was a little nervous. I ended up speaking to Shannon, and she made me feel very assured that there were no stupid questions. It was so welcoming! I found myself genuinely enjoying the conversation as I discussed my options. Would give them 6 stars if I could! Thank you for everything Shannon!
Shannon was awesome! Facility is clean and secure
Amazing staff and excellent prices i recommend Simply Self Storage for all storing and ,moving needs especially this location!
Shannon was amazing! Extremely fast and easy process and was very respectful. Would definitely recommend.
greatest storage experience that I have had so far!
Cannot describe how happy I was with the service I recieved. Everything was clean and nice in the office and the lady at the counter helped me put alot!
Very glad with the service I received the other day when i came in, Shannon was a great help and helped me figure out what was best for me. Hoping i can still get that unit!
Very glad for the service i was given the other day by Shannon, she helped me figure out prices for different units and what i needed. will definitely be calling again soon to get a unit.
Shannon helped me and she was wonderful ! Made the experience great, she was so friendly and very knowledgeable
Shannon is an amazing Person & helped tons! Recommend this place.
Pleasure doing business here!!
The property manager is very helpful.
Shannon helped me set up a storage container and let me tell you super happy with it. She gave me the full rundown and explained all the details so well. She then complimented me on the slides I was wearing she was telling me she had a similar pair. Very personable I love it there!
Shannon is super friendly and always helps me with what I need!!!
Second occasion in 7 years to use this facility for storage needs. AWESOME! Clean. Well organized. Well lit. Lots of carts to assist in moving items. And Shannon ----- what a gem! She's a rule follower, forsure. But this is why this large of an operation stays in such good shape. And if I'm not mistaken, shecwas ther 7 years ago on our first visit. She knows what she's doing, and is ALWAYS willing and able to help answering all questions.
Great place! Clean, and awesome customer service.
I decided to check it out, and ended up getting a quick tour. I found I liked it a lot. Everything was clear and easy, and I was sold on getting a unit, thanks to the manager on duty there, Mr. Leighton. He was great. Very tall.
Nice place
They have a drive-in bay.
Really good customer service from the guy at the front desk.
Nice storage unit. Even have a dock for a box truck or semi. Well kept, clean facility.
Great customer service. So kind.