Public Storage Self-Storage Units at 1020 W 13 Mile Rd, Madison Heights, MI

Sierra at public storage was very helpful and her service is immaculate. You will not regret storaging your items at public storage.

Sierra and Scott were a perfect team to offer help on our unit and the cost.

wonder help and assistance from mrs.sierra from the front test

Very Helpful went above and beyond to help me get what I needed.

Very friendly customer service

Sierra and Scott are a great team... Great service.

Sierra was reallt great helping me with my payment she is always so pleasant when i come to the office

Easy checkin with pleasant staff in a quiet little corner of Royal oak. I was very pleased with the service and location

Charged me a full month's rent for the next month even though I moved out on Friday the 30th. The charge hit my card 3 days after moving out.

Sierra was amazing! Thank you sooooo much! Five star

Scott was great very helpful, friendly, and provided fast and efficient service. Thank you ! 😊

Sierra was very helpful and knowledgeable and helped me set up my future reservation… very professional

Sierra was perfect and very helpful with all our needs and more ❤

Sierra was very helpful today very good

Very good facility and service.

Sierra was very helpful. She definitely explain how everything works.

Sierra and Scott were very helpful

Awsome!!!!!!ty! Super helpful!!!!Sierra!!!!

One the best storage facilities that I have been to. Scott and Sierra were fantastic at helping me setup my gate access and showing me how it works. Ten out of ten stars.

Met employees Scott and Sierra who were great! They assisted with renting a unit and explained policies, etc. thoroughly.

Sierra is nice rap and friendly service for me .

Sierra was so helpful, she helped me set up my reservation for my future move in. I look forward to storing at this location. Thank you...

I appreciate Scott's assistance with my initial issue, which was with a different Public Storage location. After calling the Madison Heights location and speaking with Scott, I was able to resolve my issue and move my unit location to the Madison Heights site without a problem. I am very happy I waited to post my review -- not only did Scott resolve my issue, I witnessed him help another customer who got stuck in the parking lot after the snow storm -- best customer service. Thank you very much!

Excellent facility! Clean and safe! Scott was kind, helpful and professional all at the same time! Very rare quality in today's world. Thanks again, Scott!

Sierra was great she helped me find a smaller unit to transfer to... thank you

Sierra is always so helpful when I come in. She was able to get my late fee waived and I greatly appreciate it.

Can I make an online payment

This location was a LIFESAVER for me! Sierra and Scott was so amazing! Very helpful and thorough with everything pertaining to my unit and rental information. Thank you so much for all your help!☺️

I really enjoy the atmosphere at this location, Sierra and Scott are very nice and helpful....

Great service and friendly staff Sierra was especially helpful

Sierra was absolutely amazing at this location. She was very nice, handled my issue with patience and diligence and did not stop until the issue was corrected. She has awesome customer service and I will go back to this location just because of her service!

I called and sierra was very helpful the other day about giving me information about the storage. She followed up with me and I will definitely rent with public storage when I start my move. Thank you Sierra

Looking for a space to move stuff from a pad to temporary storage and Sierra was super helpful. She walked me through my options, explained the nuances of the contract. Thanks Sierra!

Had a great experience moving all of my things into my new storage unit. The manager Scott went above and beyond to make this transition smooth and easy for me. I look forward to using this location for years to come. Thank you 🙏

Sierra gave excellent service. I recommend public storage to everyone at this location-- she was extraordinarily friendly as well as professional. I'd give 10 stars if possible!!

Scott was assume.. Please is clean. Was very helpful.

Sierra and Scott are awesome

Scott has definitely been extremely helpful with all of my storage units. Give this guy a raise🤩

Sierra was very helpful to getting my rent correct

Sierra is always so friendly when I come to the store to make my payment… She is very professional and it is always a pleasure when I get to see her.

Scott was wonderful, very helpful and kind. A great person to have represent your company.

Sierra and Scott are always very helpful… great service

Sierra and Rob were super helpful and welcoming. Very nice of them to walk me Through the different units even though I showed up right when they were about to close! Thanks Sierra and Rob

Sierra and Scott are the nicest people, they are always very helpful.

I started my relationship with Public Storage in March. Initially I had reserved a unit at another location and they rented it to someone else which left a very sour taste in my mouth. I was referred to this location and all the frustration melted away when I worked with Scott. He took great care of my mom and I! I’ve since come in to pay and worked with Sierra. She’s just as amazing! I’m grateful that it didn’t work out at the other store, cuz it’s been amazing since!

Sierra was so pleasant and knowledgeable. Great experience.

We were customers for over 10 years. EVERY year, the cost of the storage went up $10 to $15. This year, they mailed out the notice of increase to start September 1st, but we did not get it until August 8th. NOT 30 days prior to increase as required by law. So we were not able to give them a 30 day notice of quit before the new increase as we are required to do. So we are legally bound to pay the ridiculous amount of increase. They chose to increased our MONTHLY bill by $60. This is totally wrong. The central phone will not accept any calls, they tell you NO AGENT is available and tell you to place inquiry online. Then they have a computer call you to tell you have no recourse, pay! DO NOT USE PUBLIC STORAGE. THERE IS NO ONE WHO CAN HELP YOU WITH BILLING ISSUES!! THEY JUST WANT YOUR MONEY.

Great service, very clean and helpful. Sierra was such a joy in providing customer service, she went above and beyond. Thank you!

Scott was so helpful when I was renting the space. Not quite understanding all the ins and outs of storage, Scott patiently answered my questions and helped me with the technology aspect. I am grateful for all he did. I look forward o renting from Public Storage with such great staff. Also Sierra was patient and helpful when I first called about the space yesterday. I appreciate her too. No excuse yet being older, the virtual assistants at companies cannot always answer questions. Appreciate great staff of Sierra and Scott. Thanks

Scott and Sierra were very helpful

Ciera help my mom and I came up to view the unit. Ciera was a big help and very pleasant

Sierra was extremely helpful both times I visited to set up my new unit. Jessica, who is new, was very nice and helpful too. The facility is very clean and well laid out.

Scott help me set up my storage unit he was absolutely amazing! He was kind and patient with my one year old made me feel like I made the right choice for my storage company.

Sierra was very helpful, she was able to get my rent rate lowered. She is a very helpful every time I come into the office

Scott was very helpful! The facilities are clean and climate regulated. Very clean and easily accessible 👍

I was driving and got a flat tire , I stopped at public storage Sierra helped me out and was very helpful and was able to get me back on the road after she helped me call my insurance company. She is a get person and you guys are lucky to have her as a employee

Sierra was very helpful, great service

Sierra awesome solving my issues with my unit.

The property manager, Scott, is ON POINT! Very helpful and professional. A+ for the customer service @ this location. And come to think of it, the lady at the John R location, too. Great stuff!

Sierra is one of the best customer service people that work here, she always returns calls and is very pleasant.

I came in and inquired about a couple of units and Sierra was extremely helpful on all accounts!! She is an asset to your company!!

Stopped in and very nice lady answered all my questions. I believe Sierra is her name. She was so helpful and I am seriously considering doing business with your company.

Fast easy and affordable. Nice storage area climate control.

Great service from sierra very professional:)

I stopped in the Madison Heights location and Sierra Mailey is absolutely amazing she was very detailed on what options that will work for me. I will definitely will make sure i will do business with this storage facility. Sierra you are the best thank you so much. When you come here please ask for Sierra she will help you.

Sierra was friendly and very helpful

My wife and I just moved from Georgia to the Royal Oak area and needed a storage solution. Sierra, at the Madison Heights location, walked me through the process of getting set up and answered all my ( multiple) questions. Cross country moves are stressful and Sierra helped reduce my anxiety 10 fold. I can't thank her enough!

Great service and super friendly

Sierra gave great service !!! Great experience!!

I stopped in to look at a storage unit and to price merchandise. Sierra was very helpful and professional. Excellent service!!

I’m originally from the metropolitan Indianapolis area and considering relocating to metro Detroit. The service I received from the associate Sierra was phenomenal. Sierra was very knowledgeable about the storage unit sizes as well as other products that I might find to be helpful with my move. Great customer service and professionalism.

Scott at the Public Storage at 1020 W. 12 Mile Rd, Madison Heights, MI helped make my son's storage experience excellent. The facility is very clean and I would highly recommend this particular Storage facility.

Staff was very helpful and love using the app on my phone to get in

Scott the guy that works there is very nice, very knowledgeable and a great help. Great employee! I recommend he get a raise so you don't lose him as an employee because you will never get another one like him!!

The refreshing demeanor and helpful initiatives of Ms. Sierra is so complementary. She goes out of her way to make sure you're totally satisfied . I've been a customer at this facility for awhile now and my visits haven't been customer service friendly. I would pay my monthly bill at other Public Storage facilities to avoid the rude treatment. Please allow Ms. Sierra to continue to flourish in her position. She is definitely an asset to your business. Thank You !

Sierra provided friendly, professional service with a smile. Great customer service Sierra/Scott!💯

I had such a great experience at this location. I had some issues going on at home and Scott helped me get what I needed . He was so welcoming and helpful. So i would like to say thank you for everything!!!!!!

I’d like to Share my Sierra she’s Very Professional, Highly Intelligent and Extremely Helpful. She has a Great Wit for the Public Storage.

Scott is the best!

Great experience. Scott was very helpful!

We stopped in to see about this location and Scott was so nice explaining everything to us. Definitely considering renting here.

Prices went up almost every other month. Their insurance is a joke, they pick and choose what want to replace if anything gets damaged...and let me tell ya, we lost a good amount of stuff. If I had it my way, this place would be shut down. I've heard stories of bugs and all other stuff at this place. Never again

Very professional, very easy and friendly. Staff went out of their way and resolved my issue very quickly.

I’ve stored at this location a couple of times over the last few years and every-time I do the gate winds up breaking. I understand things break but the issue here is that they leave it wide open. This is a bit concerning as there are people that run business’s and store their equipment expecting their equipment to be safe and secure but when you sign up they tell you and you sign for it that you as the person who stores are responsible and liable for anything that happens to your stuff that is stored (which is so silly) It’s been one week now and the gate is not even fixed. They claim they are waiting on the part to fix the gate. If the gate breaks down this much just spend the money on a new gate.

Scott was very helpful. Very detailed and informative. He is really nice. And told me if I needed a bigger unit, he would have no problem doing that for me.

Scott was very helpful!

Scott was great!! Very helpful, excellent service

Thank you Scott for helping me with my space.

Scott was amazing. His empathy and great customer service skills wowed me. He was so welcoming and handle my concerns and questions professionally. Thank you.

Scott is absolutely incredible. He is so kind and last-minute found the perfect storage unit for my nonprofit Frugal On The Fly. I can’t thank him enough!

Scott went above and beyond !!! I had lost my keys in the unit and he came in and took the time to help me locate them. He was kind and courteous and above all he was patient with me. Thank you so much Scott

I lost my key to my lock and Scott was a great help with his great personality and professionalism, Scott saved my day!!!!!!

Good clean storage facility

My family is very happy with this storage unit, and the care of the workers. Scott was amazing working with my brother.

Scott helped my dad with processing a late fee due to the 4th of july weekend. My dad said he was friendly and extremly helpful and informative.

Scott was a big help when it came to my July payment. I was late due to 4th of July holiday weekend. Also, he took the time to take my payment even though he had just put up the sign he would be back in 15. He put helping me above what he was going to go do. Thanks for your help.

June provided me with excellent customer service and made sure I was able to use the app! Thanks again.

June was very sweet, and she let me use the restroom.

June gives excellent customer service! She's very helpful and I recommend this location.

Nice workers

Juin is the best! Always providing great customer service.

Juin is amazing! She’s the best manager around! I definitely recommend working with her. Thanks again.

I’ve never rented a public storage space before and June, the manager at this location was incredibly helpful and kind. She help me determine the size I needed. She made the process seamless and easy for me. Thank you June. You are the BEST!!!!!

JUIN GIVES GREAT CUSTOMER SERVICE!!!

Join was so beautiful and helpful

Ashley is always wonderful everytime I speak to her and when I see her in person. Great customer service all the time. 10 stars Awesome

Juin was so helpful during my move out. Will recommend to family and friends. Thanks again lady.

A little pricey, but still a nice place!

June is amazing! I appreciate all her help since Ive been there. She got my rent lowered on top of everything else.

They gave me a different new key, saying they had work cement work n front of my storage locker. No sign if any work, same old concrete. Upon opening my locker, things had been rummaged through and rearranged. Do not store any thing of value there! Its not private, they'll lo8k through your stuff after hours.

Juin is the best, she puts up with me and makes sure I get my monthly rent in on time. 😊

I called this particular location because it is close to where I will be moving. I have contacted a few other companies and my questions were not answered, and the customer service was extremely rude. When I called this location I spoke to Lindsey. Not only was this young lady able to answer all my questions, she also was more than happy to. When I say Fantastic customer service I mean it. If you need a storage unit, speak to Lindsey!!!

Friendly and efficient.

Juin is always friendly and takes care of her customers!

Juin gave me Exceptional Customer service! And found me the perfect parking space!

June gave excellent service here today !!! Great Worker

June is extremely friendly!!

Great staff and location. Big lot for parking vehicles and getting in and out.

Juin thanks for all your help!

Juin is amazing! I am a former customer of Public Storage and I actually looked forward to coming in to pay my bill because I got to see and talk with Juin. She was very professional and always helped me when I needed it. If I had any questions, she was always there to help answer them. She does so much for the company and you can tell she actually enjoys her job. Even though I was sad to see my old company leave, I am happy that Juin is there because she made the experience that much more helpful!!!

Juin is top notch! Found a unit for me that fit my needs 100%. Thanks again!

Great service from Joy. She walked me to 2 units to compare sizes, as I was not sure how big of a unit I needed. She made the whole process very easy.

June is awesome, very professional and helpful.

Juin was very nice and kind and helpful And friendly this is the right place for me and my family to store my stuff and the family I thank you for your service.

There is Beautiful women named June that works at the 13 Mile, Madison Heights Public Storage location. June is very intelligent and has always helped me with my concerns and needs. I would highly recommend correspondence with her. June is on top of her game. Very difficult to say of others I have met in 62 years. I just Love Her, June is so nice and personable. David Zetye

June had the most inviting, beautiful personality that made me comfortable enough to store my belongs!!!

June was excellent to work with. I appreciate The excellent customer service.

Tanisha gave me great service, very friendly.

I switched to this storage company to get a larger storage unit circumstances over I think I was just trying to figure out a way to minimize amount of things I needed to store. They raise the rent every 6 months, I've needed a stopper repair since I've arrived and I've just given up hope that it will happen it's affordably priced and has a wide selection of units but I feel like there benefits stop there

I chose to have an office appointment so that I could ask questions. Juin was the associate that helped me. She was very helpful, thoroughly answering my questions with a touch of humor. The unit I rented was perfect for my needs and the site clean.

I came in to get a quote for a small unit and was greeted with great customer service. Ryder was very excellent with explaining all the different units and prices. He had absolutely no problem breaking down everything to me and helped me pick out the perfect unit and insurance. I will most definitely be recommending this location and handsome employee. Also the facility was very clean and well maintained

Very helpful

Cinnamon and Ashley are great! Very helpful

Join gave me five stars great service

Kaitlin and Cassandra were helpful and easy to work with!

Join was great gave me 5 star service

I absolutely loved working with June and Katelyn I came from 1800 self storage which I loved but they didn't have a size big enough to accommodate my business reluctantly I decided to try the Madison heights public storage. The girls were truly a joy. June worked very hard to earn my business which I could appreciate. They worked to get me a deal that made sense for my business and were personable which ultimately won me over. The facility is clean which is important to me and they have a large variety of unit sizes. So far I'm happy with my choice and look forward to our business relationship.

Juin and Ryder has great customer service! Check them out!

Juin was very nice and gave me 5 star service

The customer service is Amazing and the kindness of the staff is unbelievable! Juin is awesome!!! Came in today to make a payment and the service from Ryder was amazing. I greatly appreciated his kindness and consideration.

Join was very helpful with my reservation and I Will recommend to family a Friends

Juin is always so friendly with a smiling face! I appreciate all the help she has provided.

Caitlynn is awesome.

This is my first experience with a storage rental, Caitlynn made it go very smoothly.

Staff is courteous and facility is clean. Cait and Juin were both very helpful.

Juin gave me five star service

Cassandra and Juin are excellent at their job.

Juin help me with all my questions and was very helpful in showing me different storages great customer service

Juin was amazing and gave me five star service

Words can't express my experience here. Very kind caring; just all around amazing . Thank you for everything from the bottom of my heart, Juin

Juin and terri gave me 5 star service I would recommend to family and friends everyone coming meet June

Juin was very helpful

Juin is friendly and always willing to help. She's funny. Make sure you go she her!

June was very helpful and answered all my questions and was very professional!!

Terri was great. She showed me everything I need, was very knowledgeable about the units and answered all my questions.

Terri and Grayson was very helpful and friendly great team

Terry and Grayson provided excellent friendly service

Juin is amazing very attentive very knowledgeable I would definitely recommend this to my family and friends

Riley open the door for me early and June was very funny

Juin and Tabitha were sweet, efficient and professional. They made checking into a new unit easy and quick. The building itself was just freshly painted and looks really well maintained, making me happy to store my things here while my husband and I are overseas for a few years!

Juin was amazing with great customer service very funny lady

Real people person and very nice!!!!

Join and Cassandra were the Absolute Best Thanks.

June the site manager and Tabitha are nice and customer oriented.

I love this storage location definitely love the atmosphere and the storage space. Juin and Tabitha was amazing in helping me find the right space!

If there was a 6-star i would sure give it to Juin and Cassandra. Amazing team here on Madison heights. Juin made me feel so special and welcoming. I will recommend you guys anytime. Thanks for your excellent service.

Juin was very helpful and answer all my questions she has a great smile and help me get items I needed to pack for my move

Juin is amazing! She went above and beyond to help me out with my storage needs!

Needed a 5x10 space and worked with Tabitha. She led us through the process quickly and thoroughly. She was a pleasure to work with and had us ready to access our space in a very short time.

Thank you Juin and Jason for sending me to the other public storage property for drive up storage. You guy’s are great!

Security is good. When Public Storage took over from Michigan Storage they had the carpeting removed and the floors sanded. There was no notification to renters so that extra protection could be done. Everything is covered in thick dust. When I complained at the office I got a "sorry" and a shoulder shrug. I would think that if a payment notification is emailed that an email blast could have been done warning of the mess that was going to happen.

Great customer service from Tabitha and June I we recommended this place if you’re looking too store some things

I had a excellent experience with Juin. She stayed open late just so I could rent my unit; definitely ask for her.

Juin is great and very friendly and helpful

I had a excellent experience, Juin provided excellent customer service and i would recommend this location to anybody I know.

Tabitha and Juin are awesome. The Building is clean and smells good.

Tabitha and Juin are very helpful when transferring my unit. I would highly recommend public storage for your storing needs. Thank you ladies!

Tabitha and Juin give excellent customer services. They answered all my questions. Thanks ladies :)

Juin didn't have a unit outside and she sent me closer to my house which was on mound were I met Terri and got a great deal thanks Juin

Ask a staff member a question she started to yelling for no reason. Poor customer service and unprofessional.

I probably shouldn't include my opinion however I would like to say THANK YOU to the lady at the front desk at the 13 Mile Public Storage location. In the times we live people rarely remember we are human beings who might be going through stuff. My mother could only sit in the car and cry at how nice the lady was, and that means a lot. Our family is going through a very difficult time and we have to move due to the death of my father. We have had to sell the majority of our belongings to even stay afloat. Thank you to the manager for your kind words and just overall being a great human being.

Tabitha and Juin are wonderful, excellent customer services skills and very friendly.

Ashley, Juin, and Jason did a great job transitioning me over! Great help. It’s a great location and very clean and safe

I came in to look at a unit for my parents and wow the experience was great the young lady’s at the counter both explained and broke down all the company policies and how the rental agreement works I didn’t get that experience anywhere else. Tabitha and June did great. Thank you lady’s very much for the awesome experience. Public storage has great employees Thank you again

I have had an excellent experience working with juin and Tabitha. they always listen and help with all my needs. thank u.

June and Tabitha are an amazing Duo. Good sense of humor and excellent customer service. I appreciate all the information and help. Thank you

Juin and Tabitha are absolutely wonderful! Outstanding customer service! I was extremely pleased with my experience and highly recommend this location.

Tabitha and June are bomb! They really helped me during my stressful time and were very informative. Thanks ladies!!!!

Tabitha and June are amazing! They went above and beyond to make sure we were completely satisfied with storage unit, even sent up our online payments!! I would highly recommend this place for all your storage needs!

Tabitha, Tee, Juin, we're wonderful to work with!

Juin was very nice she didn’t have what I needed so she call another public storage and that’s were I rented thanks Juin everyone at public storage is friendly that I met

They were very helpful with changing some information on my account...Both Juin and Alana were very friendly.

Juin is always friendly and helpful. With a smiling face. Make sure you stop by and ask for her.

Juin and Terri are amazing, with their care and attention to details for exemplary customer service. They address customer needs, which requires a commitment to service outside of ones self. As a small business owner for whom customer attention is primary, I seldom see real concern in many CSR's, and I am happy to say Juin and Teri are extraordinary agents for this company, and extraordinary people as well. My highest recommendation that you do business with them!!-Roy A. Barnett, PPT LifeStyle

Terri and Juin are very professional