Public Storage Self-Storage Units at 32724 Northwestern Hwy, Farmington Hills, MI

This location has the best customer service ever. Janice and Tisha show compassion, kindness, professionalism and they always have smiles on their faces. The service here is excellent. Please hire more employees like these women.

I see my original review was removed. Trying to collect money from me for 2 months after I vacated the unit. Left 2 voicemails to advise because no one was there the day I moved out. When I inquired about the charges, the girl told me they had to cut the lock off my unit. I told her I don't know what lock they cut off because I have the one that I purchased and locked my unit with. Today I got a call from collections. I made sure they had my new address and told them I will see them in court. DON'T RENT FROM HERE

On 10-31-2023 I came into Public Storage stressed and hard pressed just before closing time. T and Janice were so kind and professional. They assisted me in getting my storage unit completed while addressing all my concerns. Great team!! Customer service is more important than the actual service and they demonstrated that.

Tisha and her assistant give awesome customer service, which is very rare these days. They were friendly and had me set up in no time. I noticed the place was clean, organized, and smelled great! #Professionalism!

Great help with moving into a larger unit. Latisha made it easy.

Latisha was wonderful great customer service.

I intended to use their storage facility for 1-2 years, but they raised my rates 25% after 4 months!! I could never reach anyone by phone and they don't return calls. I expressed my dissatisfaction about the rate increase via email and they "lowered" my rate back to what it originally was for 3 more months. It was enough time for me to find another storage facility. I still had to pay the increased amount for one month because they don't adjust bills. What a pain!!!

Jane Did a great job.she went over and beyond. Thank you. Excellent CUSTOMER SERVICE.....She deserves Regiention for Her EXCELLENT CUSTOMER SERVICE 👏 👍 💯

Cool.

Janice - the new manager is terrific! She helped me efficiently and has such a nice way about her and great business sense. Hang onto Janice, she's excellent!!

I like this storage facility because it's indoors. But they had briefly removed the carts from the loading/unloading area because people were taking them. The only way to get a cart was during business hours and you had to leave your license with the clerk until you returned the cart. Today, when I went there the carts were back in the loading/unloading where customers to access them without checking in with a clerk. I hope it stays that way!

I recently rented a storage unit from Public Storage, and I have to say that the experience was top-notch. The facility was clean and well-maintained, and the security measures were impressive. I felt confident that my belongings were safe and secure at all times. But what really stood out to me was the exceptional customer service I received from Kathy. From the moment I walked in the door, she greeted me warmly and made me feel welcome. She took the time to listen to my needs and helped me choose the right storage unit for my belongings. She was patient and thorough in explaining the rental process and answering all my questions. Throughout my rental period, Kathy continued to provide excellent service. She was always available to assist me with any concerns or issues that arose, and she went above and beyond to make sure my experience was a positive one. Overall, I highly recommend Public Storage, and I would like to give a special shout-out to Kathy for her outstanding customer service. She truly made a difference in my experience and is a valuable asset to the company.

Kathy is so helpful

Kathy was extremely knowledgeable and helpful with all my questions. Provides excellent customer service!

The property managers are a joy to work with. Kathy and Latisha are friendly and efficient . Unfortunately they work under the handicap of a corporation that is not customer friendly. Frequent large increases in rent are to be expected . The average increase is 25-30 percent and there is nothing that the managers can do about it. Once you are "hooked" by the initial discounted offer, you can expect to have regular large price increases even if you are a good customer. Price increases are to be expected in this industry, but the size and frequency of the increases are almost criminal and take place without regard for promptness of rent payment or longevity of rental. There are no carts available for bulky items as there once were when they first opened. There is no bulletin board so that renters might be able to communicate with each other and the basic design of the place is terrible, one vehicle unloading/loading can prevent others from having access to the loading area. Also,the corporation understaffs the facility so that it is not unusual for the office to be locked. Other storage facilities that I have used always had a staff member in the office during business hours. The management here is great! Public Storage is not so great!

Kathy is very professional and very helpful!

Always clean. Kathy, front desk associate, has always been polite and kind. She greets you with a smile and tries to help you with any storage needs.

Want to kill your business and scare people away from it? Be cheap with basic amenities. People stealing carts? Buy more and dont punish your other customers for the actions of the few. Also hiding them from people in the office makes it so you only have access to them when the office is open. This isn't a prison. I had to buy my own cart because this place it too cheap to buy more.

I been using public storage for years. Mostly in Waterford store. But the only thing I do not like about this location is it was built wrong. The closed in area is way to small. But the lady Kathy is very nice and trys to help anyway she. Can. 2 carts only unreal

Kathy is the best! Responsive, courteous and has great people skills. We are lucky to have her on site and you guys are lucky to have her as a representative of your company! Thanks a bunch.

Kathy is wonderful to work with. She is friendly and professional. She responds quickly to messages. She does everything she can to help manage any issues that come up.

Kathy was very helpful and did a great job

Clean and easy access. Emma is helpful and friendly.

Emma was very helpful each time I came in! She showed me units so I could figure out what unit size I needed and even the office has helpful posters to give you a better idea of what can fit into each size unit. All around my experience with public storage has been a pleasant one with kind and helpful service.

Kathy was great! She responds promptly and professionally to any question asked over the phone or in person. The facility is very clean, no odors, and pest free. I just removed my items from my unit and I am very pleased with that. I will definitely be recommending this storage facility in particular to my friends/family. Thank you so much again Kathy. Keep up your amazing work!

Do not honor their own online offers. They call back right away and ask to come to close the registration, and refuse to honor the offer.

Great location and service. Cathy was great and helped out with my moving out process.

Kathy was very helpful, with helpful get a storage unit that fits my needs. I had a bad experience at a different location, however after dealing with Kathy at this location I was taking care of very well. Kathy was very nice, friendly May and helpful. She took the time to ensure I had enough space for my belongings. I recommend this location and dealings with Kathy for anyone looking for a storage space.

Excellent service! Kathy at the front is desk very friendly and helpful.

Kathy was great showing us around the Farmington Hills, MI location. Ended up with a great unit and a generous first month promotional discount. Great experience.

It was our first time using this location. Kathy was very helpful and patient. She showed us the unit, answered questions, and walked us through the whole process.

My experience was great young lady was very professional. I would recommend Public Storage to my family quick efficient and professional

I want to personally thank Mrs. Latisha for the outstanding service she provided me with today! She was very professional, knowledgeable and ambitious!!! All of my needs were met and I’m a happy customer! Thanks a lot !!!!

Latisha She was very nice and helpful

Very competitive pricing, extremely clean facilities. This is a brand-new facility and the staff was very helpful both over the phone and in person.

The site manager Kathy was amazing! Very friendly and knowledgeable. The facility itself is clean and well lit. So far a great experience with Public Storage in Farmington

Kathy very professional and patient with all the questions I had. Great customer service!

1st floor climate control is great. The four car lanes and enclosed drive up garage doors. Code needed great

Latisha Rocks! Thank you for assisting me, she has excellent customer service, went out her way to guide me through the whole on line service.

This storage facility is absolutely state-of-the-art and maintained beautifully. Kathy and Marissa were very professional, accommodating, and extremely helpful throughout the entire leasing and move-in process and beyond. I would recommend this storage facility and its stellar team to anyone looking for a safe, secure, and immaculate place to store their most treasured belongings.

Friendly staff and a well kept property.

LaTisha and Kathy are very professional and accommodating. The storage facility is kept very clean. No issues with elevators or doors, just wish there were more carts and more interior parking. As with any storage facility be mindful of the substantial possible 6 month rate increase if you are planning on using the facility long term.

Wow, Latisha is awesome! Very knowledgeable! Get me situated quick and easy.

My family is relocating soon and needed to store our entire home. This is a first for us and we were kind of skeptical. We walked into the location and met with the Manager LaTisha, who was a God Send. She was very, pleasant, very professional as well as knowledgeable. She showed us different sizes and helped us figure out the best way to go. I recommend this location. It is clean, well maintained modern and new. Don't hesitate to store here and ask for LaTisha, you won't regret it.

This place is lucky to have Latisha as an employee.it was my first time renting a storage and she made it simple for me and guide me through the process with a smile in her face the whole time and she was by the end of her shift too.very professional and polite.

Property Manager, Kathy, was a delight to work with and exceeded my storage needs. She was always readily available for questions, concerns and assistance. I highly recommend their storage facility!

The Manager Letisha was very helpful and professional. She went out of her way to contact me when a unit that I preferred became available and also showed me around so I understood all of the amenities.

I was very pleased with the customer service I received, Latisha was new but you wouldn't have guessed it. From beginning to end she kept it very professional. I have been renting spaces for a long time and by far she was the most personable person I've encounter in a long time. I had some concerns regarding the storage I reserved & selected but wasn't available upon arriving on my appointment day, but she gave me an upgrade and I was a little afraid to take it but she reinsured me that I should be ok... Thanks Latisha keep up the good work!!

My experience was Great and Latisha was very professional and polite

Latisha was so helpful and polite.ahe answered all my concerns. Good job, Latisha.

Latisha was absolutely delightful, she had the best display of great customer service that I’ve encountered thus far! Latisha helped me to choose the best option for me at a very affordable cost. If you want to have your storage items in a secure location, and receive awesome customer care, please see Latisha. You will not regret your decision, trust me.

Kathy was great! She made everything quick and easy!

LATISHA provided excellent service! The team member working with her at the time was great too but I didn’t get her name. Tee creates an unforgettable experience for her guests and I’ll always use Public Storage for my storage needs. Thank you!

LaTisha was so pleasant, smiling the whole time and made my day so much better,Got me a wonderful price & I would most definitely refer other people to see her 😁

I am a person that has never needed storage before. I was having a stressful 😫 week and Latisha went above and beyond to ensure I understood to process and walked me around to show me the units. She was very friendly and kept a smile the whole time we conducted business. She brighten my day and we don't get that a lot. Great customer service.

The Property Manager Kathy was incredible! Great customer service and she made the process very easy. She was understanding, personable, communicative and responsive. She even helped by moving carts out of the way during my move. It was a last minute decision to use this particular location and I am glad I did!

There is an alarm that is going off from the wee hours of the morning until late at night on and off all day everyday. Very very disruptive

Does your facility provide parking storage spaces for commercial vehicles?

June & LaTisha has Excellent Customer service and facility is very clean. Impressed!

Latisha had great customer service! She was knowledgeable with the products that public storage had available. Latisha helped me to choose the best option for me at an affordable cost. If you want to have your storage items in a secure location, and receive awesome customer care, please see Latisha!

Kathy was Amazing! She was very friendly, thorough and took the time to explain everything!! Great customer service and a very clean office!

June and LaTisha have great customer service! Thanks for helping get me in the right size unit.