Public Storage Self-Storage Units at 2033 Greenspring Drive, Timonium, MD

Excellent customer service from Mel !!! Thank you Mel for helping make the renting process easy and for explaing everything so we'll !!!!

This review is not a reflection of the manager at this location. He is pleasant and helpful. This a review of this company. They will raise rates without notice (no email or text, allegedly by regular mail), by 20-50% due to market rates. However, if you go on the website, they are offering a promo rate of $64 and a reg rate of $129. The same 10x10 unit size that I have is now over $200 before insurance. Horrible company. Don’t planning staying long here because if you do, expect to pay 3-5x your original rate.

I recently found a great deal online for the first six months of storage at this Public Storage location and had no trouble setting up my move-in date. The process was smooth, and shortly after booking, the storage unit manager called to confirm all the details. They were courteous and thorough, ensuring I understood the insurance requirements and answering any questions I had. Check-in on move-in day was a bit slow due to computer issues, but the staff remained friendly and helpful throughout. The gate controls worked seamlessly using the mobile app over Bluetooth, which was very convenient. However, the main door and elevator access did not function properly with the app, which made the process a bit more cumbersome. You must enter a long access code every time to use the elevator to access your floor If two people access different floors there is no way to tell which elevator is for you. There was also some confusion when I arrived, as the unit I was assigned wasn’t ready. Fortunately, this issue was quickly addressed and resolved by the staff. That said, the facility itself is clean and well-maintained. While there were a few bumps along the way, the staff’s professionalism and responsiveness made a positive difference. Overall, a decent experience with a few areas for improvement.

Great service and clean facility!!

Mel is awesome !! Very patient!!

Great

Kai was so helpful, everything was a breeze the place is well kept and secure

I had a good experience update my storage space with Mel. Thank you for your great customer service.

Mel is absolutely the best property manager. Very friendly and very accommodating. He is a Rock Star.

Great service and the property manager is is an awesome guy.

So, I was trying to reserve a 10x20 unit online. Once all the information was entered (including method of payment) I hit submit. For 5+ minutes we stared at the screen watching the circle (shows you it's loading) spin. Long story short, I called the store, where I spoke to a gentleman named Melvin who fixed me right up. No problems at all. He was beyond pleasant to deal with. I kept him after closing time and if he was bothered by it, he had a funny way of showing it. Thanks Mr Melvin. I will stop in to say hi next time I stop by my locker.

Service was an A+. Mel was wonderful. Couldn't be happier.

I have stopped by here EVERYDAY for the past 5 Days (Between 1-3pm) to rent a unit and Everytime I come here there is NO ONE in the office. Today I pulled and the guy in there saw me...locked the doors and dissapeared. UNACCEPTABLE.

Thank you Kai for making it a smooth process of getting started with the rental!!! The facility was clean and offered enough space to unload.

Mr. Mel is a pleasure to work with and the facility is clean and has that brand new feeling to it.

The process was practically seamless…just on Con: the insurance should be easier to cancel

Very Friendly staff and Mr Mel took care of all our needs.

Great Facility very clean and well taken care of. Mel is top notch and has handled any questions we have had. Overall the whole staff is great and knowledgeable very friendly.

Mr. Mel is a great GM and always takes care of us! Very clean facilities, lots of different options for units, and super convenient location. Best storage place around!

Mel was very professional and extremely helpful! I highly recommend them.

Very clean and convenient location. Mel was very helpful and patient when providing information.

Just got a new storage unit here at the Greenspring Drive location. Highly recommend this specific location over the other one close by. Prices are the best. The true gem of PS, Mel is absolutely wonderful. He was so accommodating and let me see a few different units before deciding on one! A true pleasure to deal with! I wish EVERYWHERE had a Mel. He deserves his weight in gold, and that’s no lie! The facility is so clean and well maintained as well. Very happy!

I stopped by the Green Spring Drive to get an idea of what size space I needed and what it would cost me. Mel spent a lot of time showing me three different size spaces which I thought might be appropriate and he felt might be appropriate as well. We actually laid out on the floor of each unit how the bigger items would fit. we then looked at the prices of each and I decided that a 20 x 15 unit would be the best. The prices were very competitive and I was very pleased. I have other locations to check out, but I am most likely going to return to Mel to rent.

2033 greenspring rd. Mel is the best!!! So So helpful and always has a smile!