No person to really help you if you need it and not clear about the hours when you can access your storage unit that you pay them for.
Debbie and eyuel thank you for your help today .profesional and fast service
Excellent service, I recommend it
Exelente servicio lo recomiendo
Eyuel thank you so much for what you did. You an excelente person and Hard working employee.public storage rocks because of him
Office people are never there! Debbie is rude, careless, and doesn’t help! I have never had so much issues with any other location!
Eyuel have veen a great . He help me switch my space to a bigger unit madera our move easy he is way to good. Thsnk you so much for what you do
Debbie and eyuel helped me. Profesional servicio
They're very professional , the people that work are good. however public storage is new mgmt, and they made changes to how they do business and isn't good business for me. They can and most likely raise prices on you. Should I say they did raise prices on me. i left two yrs ago. oct, 8, 2024
Eyuel helped me he is amazing and helpful.thank you eyuel
Debbie was super helpful with securing a unit and walking us through the terms of the lease!
Debbie was most helpful and informative. She was efficient, engaging and very friendly. It was a pleasure to deal with her.
Customer service is really great and the place is clean.
I like this storage very clean
Joseph and Debbie have been so helpful.
They’re okay. Annoying because they like to call for every little thing. Don’t call me please. That’s why you have email and text. And the fact that it’s not prorated is crazy to me. But it serves its purpose. Also don’t understand why there’s not 24hr access but as I said. It served its purpose. Always clean.
Great place and always so clean.
Debbie she was fantastic and helpful!
I have been a customer of Public Storage since 2019. I have had great experiences with the property manager Debbie, so much so that when I needed more space at home, I rented a second unit. Of all the storage companies in the area, I recommend Public Storage's Parklawn facility.
Debbie was very patient, helpful, knowledgeable, and competent. Public Storage gave me a great deal!
Dan
I wish I could give this place less than one star. Horrible customer service, terrible hours and random rate hikes. DO NOT RENT A UNIT HERE. If you can help it literally anywhere else would be better. 0 stars.
Debbie is a nice person
She helped a lot
Thanks Debbie
The facility experience has been excellent with property manager Debbie remaining on duty, especially through a recent sale from prior operator company to the present Public Storage brand. She is very attentive and helpful, with a friendly demeanor that greatly aids customers.
I recommended been here twice
Lady at front desk very nice and friendly
The store is nice and clean I like very much I’m sure people would like it too
The staff Debbie was very professional and patient.
Debbie at the site is friendly and fantastic in providing information. Kudos
Today was so great Debby was super friendly and helpful
Im glad i chose this location
She’s very helpful to us.. and her name is debbie.. thank you debbie your the best..
Debbie provided outstanding service.
The staff here are very polite, helpful and professional; and the facility is clean and well organized. Great experience!
My experience at this facility has been one cluster mess after another. From threats coming from the male Attendant/supervisor, to outrageous increases on rental rates. Will not recommend.
They take money out of your account even when you cancel your services with them. $800 a month gone and I had to call the bank and put a stop payment. If someone calls me and does what they PROMISED to do which was to cancel my service I will reconsider my review but if not future customers, BUYER BEWARE, you rent at your own risk. The prices are low in the beginning and then they hike it up, but you are already committed because your items are already there. You are better off using another company called EXTRA storage (search for them instead of using public storage) . I’ve been with them and pay no more than $250 for years. I was with these people - public storage on Parklawn - just one year and the price climbed to $800 for the same size space I got elsewhere for $250. There are several storage spaces on Parklawn all clean neat and much more professional and less money hungry. These people are desperate and will do anything to take your money including billing you even after your cycle is over. If they tell you there is a lock do not go back to remove it no matter what even if they tell you they won’t bill you. I was told not to worry, to just to go get the lock off and next thing I know I’m being billed and told sorry we cannot refund the $800 we just took from your account. You go back to remove locks after you cancel at your own risk. Just call your bank and put a stop payment on them because the minute you go back and access the building. In my case the receptionist Debbie gave me a code to enter after I explained everything to her. They will bill you for the whole extra month. Let them figure out what to do about the lock and walk away (it’s $35 to break it) because they will steal your money no matter what.
Very professional and flexible check-in process. Debbie was understanding of my unique storage needs and provided outstanding customer service. Roll-up doors for easy access and plenty of moving carts.
Debbie was great and informative and made the process very easy and quick!
Mohammad was amazing! Quick and great customer service!
Debbie at the front desk was very nice and helped my family switch around reservations to fit exactly what we needed.
Debbie is very friendly and polite and very helpful
Debie, is so awesome and gave me an easy process even on the new years eve. Awesome experience! Highly recommended storage space..
Debbie was extremely helpful and kind. Made the process quick and simple.
Really friendly staff at this location. Debbie and her staff are always easy to work with.
Today I has a great experience with Mr. Mohammed. He was knowledgeable and made the experience so peaceful. I highly recommend public storage thank you Mr. Mohammed for taking the time out to talk to me to figure things out thank you once again
Great service everything was fast and convenient to set up Debbie has amazing customer service
Good and clean location great manager mohamed helping me highly recommend this store
Great service...But the Front Entrance door (with keypad) needs to be fixed.
Clean and secure place. Debbie from the front desk is very helpful! Thank you
Bebbie from the reception was very helpful as it was my first time renting a storage space
Wonderful, accommodating help! The staff is just splendid!
Debbie is rude and disrespectful
Front desk Joseph& Debbie
Great customer service
They were patient & showed me different storage options and made sure I found the right size at the best price. I will recommend this location
Thanks!
yes i visit this storage and Mr Joseph he’s helping me very good as well everything ,, thank you
Joseph is honestly one of the most helpful people i’ve met in my life! When he heard all the problems I was having, he went above and beyond to make sure that I had a very good experience! Wish more businesses had people like joseph! Thanks man!
Donzaya was awesome! The customer service was exceptional - prompt, helpful, and friendly. Highly satisfied!
Update to my initial review: service quality has declined and has become more of a hassle than a convenience. After mentioning that I would be making a late payment, and successfully completing that payment, I still get denied access to my actual storage unit. I have had my pin changed without my prior notice and access restricted even when in good standing with my account.
Great customer service, helpful service.
Nice job welcoming and great facilities, Joseph was really helpful with my storage unit
Horrible place avoid at all costs if you value your stuff.
tricky company let the buyer beware
they change the prices on short notice
and the front desk is a delusional always a victim Karen who lies just because she white and she can
Manager Joseph is a very service and kind person , facilities are immaculate clean, safe place and easy access. Always I rent in public storage Florida and Maryland
Ms.Debbie is simply amazing!!! She is so welcoming and helpful and such a hard worker she showed me my unit and was just an overall pleasure to be around she deserves a raise and a vacation to her choosing!
I worked with Debbie to secure my unit and she was extremely helpful!
This place is very clean very excellent customer service Debbie was very helpfull
Public storage clean and 24/7 respectful and kind sales person thanks
The manager was very helpful setting up the storage rental. He made the process easy and convienent! The facilities are secure, well kept, and clean. :)
Excellent customer service. Great location and excellent prices definitely will recommend to others!
Muhammad was amazing and super helpful!
Excellent service from Manager Mohamed !
Debbie rocks and the place is always so clean.
Thank you Mohamed for the great service ! Highly reccomend locación and staff
Public Storage Parklawn
Rockville, MD
The property manager, Mohammed, was very professional. He provided a thorough explanation of everything.
Outstanding staff and service went above and beyond to resolve an issue with my storage unit.
Mohammad Musfir was excellent agent showed us all the area of our interest
Explained every detail from security to temp control and accenility.
Very polite gentleman.
Thanks
This PS on Parklawn staffs the facility 7 days/week. This can be really helpful particularly when you're new to the PS, storage procedures.
The facility is always super clean.
The helpful and professional!!
Fast and great service at Parklawn
Nice person on desk,so helpful...doing great job..
Debbie is the best , always nice and sweet ❤️ , talk to her and she will help you . the storage is in the best conditions , always clean and organize
Awesome service and clean facility and staff
Debbie was wonderful in orchestrating our move from one unit to another. Took a lot of stress off a busy day. Facility is kept very clean. Highly recommend
Great Service from Debbie !
Public Storage facility is always clean, bright, climate controlled and easily accessible. Thanks!
Deborah at the front desk is awfully rude and short tempered.
Thank you to Debby my experience was from the beginning to the end fantastic.. the place is very clean and location the best .. thank you ..
I LOVE THIS PLACE! Friendly & accessable for all!
Great service from a great lady!
This location is the best storage in the area! Super clean facility and staff is great! Special thanks to Debbie who went out of her way to help me with the rental!
Public Storage's system has been easy to learn and use, and Debbie's help as our storage needs have changed during our move up here has been invaluable
Started out online, but then went to the Parklawn Drive location to look at the unit. Chris provided great customer service. The facility is clean, convenient, and priced well. Thank you.
Very expensive place on parklawn Dr. They raise the rent every 6months to a year. Its unfortunate. I will be looking for another place asap. .....you may answer to a few reviews but you do NOTHING to resolve the concerns or issues. It's sad cause I know the RUDE lady that people in the reviews are speaking of....SMH She only nice when people want to rent from your facility. Its obvious you never spoke to her about her customer service cause when I see her shes still CRABBY. Not pleasant at all. MAYBE SHES THE OWNER. ....Customer service is everything. THIS PLACE IS TOOOOO EXPENSIVE AFTER YOU'VE BEEN THEIR FOR SOME TIME. I have to pay OVER $400+ FOR A 10×12 OR 10×15 Storage UNIT if I want to stay there.
Staff was kind and helpful. Clean nice spaces. Better than all the storage companies nearby. Great deals and convenient location!
I was able to book my storage space quickly. Debbie was willing to show me the unit I wanted and provided the best customer service I have ever received. Christian help me get my belongings.
Love this place! Been with them for 10 years!!!
Clean, well lit, easy access. Friendly, efficient staff -Debbie.
There's more than one factor that makes a business a great place but for the most part is the customer service that will always add the cherry on top of the pie.
Unfortunately in my experience at this storage place I did not experience a "cherry" but a lemon.
I used this facility for 2 months and on those two months my experience as far as security, access, convenience, and cleanness has been excepcional, not the case with the customer service. I hate to be one of those to complain about an elderly person but when it comes to the older lady at the front desk, she couldn't be more straight up rude. She is condescending and disrespectful. Usually I give people the benefit of a doubt that was the case when I first came to the front desk for the first time and I thought, "she might be tire", and felt bad and let it go. The second time she was worse and a third time she refused to open the door from the front desk when I tried to ask her a question, and had to scream to hear that i couldn't hear what she was saying. I could elaborate but I won't out of respect.
Glad I'm gone and won't be dealing with her again.
I have after 7 years of renting at your facility in Parklawn never found such an outstanding employee. Ms Marci is the most professional and, helpful employee I have met in your facility. She is extremely helpful and always attentive to your needs! I highly recommend Ms. Marci as an excellent choice in hiring her to represent your company.
Very friendly staff,very professional. I felt like i was part of the family.
Great customer service Debbie and Mike were very helpful and professional. Great experience you won’t regret it.
Place used to be ez storage. Clean facility. Reasonable prices.
Debbie and Manny are fantastic managers of this Public Storage facility!!! They keep the building very clean and I will highly recommend anyone to get a unit here. They are always pleasant and helpful when I come by every month.
Manny and Debbie did à did à gréât job helping me out