Public Storage Self-Storage Units at 12311 Parklawn Dr, Rockville, MD

Update to my initial review: service quality has declined and has become more of a hassle than a convenience. After mentioning that I would be making a late payment, and successfully completing that payment, I still get denied access to my actual storage unit. I have had my pin changed without my prior notice and access restricted even when in good standing with my account.

Friendly staff

Very friendly

Great customer service, helpful service.

Nice job welcoming and great facilities, Joseph was really helpful with my storage unit

Horrible place avoid at all costs if you value your stuff. tricky company let the buyer beware they change the prices on short notice and the front desk is a delusional always a victim Karen who lies just because she white and she can

Manager Joseph is a very service and kind person , facilities are immaculate clean, safe place and easy access. Always I rent in public storage Florida and Maryland

Very good experience. Debbie and the others were incredibly helpful and made sure I was happy with my experience. I will definitely be returning if I ever need storage again.

I worked with Debbie to secure my unit and she was extremely helpful!

Ms.Debbie is simply amazing!!! She is so welcoming and helpful and such a hard worker she showed me my unit and was just an overall pleasure to be around she deserves a raise and a vacation to her choosing!

This place is very clean very excellent customer service Debbie was very helpfull

Public storage clean and 24/7 respectful and kind sales person thanks

The manager was very helpful setting up the storage rental. He made the process easy and convienent! The facilities are secure, well kept, and clean. :)

Excellent customer service. Great location and excellent prices definitely will recommend to others!

Muhammad was amazing and super helpful!

Excellent service from Manager Mohamed !

Debbie rocks and the place is always so clean.

Thank you Mohamed for the great service ! Highly reccomend locación and staff

Public Storage Parklawn Rockville, MD The property manager, Mohammed, was very professional. He provided a thorough explanation of everything.

Outstanding staff and service went above and beyond to resolve an issue with my storage unit.

Mohammad Musfir was excellent agent showed us all the area of our interest Explained every detail from security to temp control and accenility. Very polite gentleman. Thanks

This PS on Parklawn staffs the facility 7 days/week. This can be really helpful particularly when you're new to the PS, storage procedures. The facility is always super clean.

The helpful and professional!!

Bueno muy bueno servis

Nice person on desk,so helpful...doing great job..

Fast and great service at Parklawn

Debbie is the best , always nice and sweet ❤️ , talk to her and she will help you . the storage is in the best conditions , always clean and organize

Awesome service and clean facility and staff

Debbie was wonderful in orchestrating our move from one unit to another. Took a lot of stress off a busy day. Facility is kept very clean. Highly recommend

Great Service from Debbie !

Public Storage facility is always clean, bright, climate controlled and easily accessible. Thanks!

Deborah at the front desk is awfully rude and short tempered.

Debbie was great!

Ok

Thank you to Debby my experience was from the beginning to the end fantastic.. the place is very clean and location the best .. thank you ..

I LOVE THIS PLACE! Friendly & accessable for all!

Great service from a great lady!

This location is the best storage in the area! Super clean facility and staff is great! Special thanks to Debbie who went out of her way to help me with the rental!

Public Storage's system has been easy to learn and use, and Debbie's help as our storage needs have changed during our move up here has been invaluable

Started out online, but then went to the Parklawn Drive location to look at the unit. Chris provided great customer service. The facility is clean, convenient, and priced well. Thank you.

Very expensive place on parklawn Dr. They raise the rent every 6months to a year. Its unfortunate. I will be looking for another place asap. .....you may answer to a few reviews but you do NOTHING to resolve the concerns or issues. It's sad cause I know the RUDE lady that people in the reviews are speaking of....SMH She only nice when people want to rent from your facility. Its obvious you never spoke to her about her customer service cause when I see her shes still CRABBY. Not pleasant at all. MAYBE SHES THE OWNER. ....Customer service is everything. THIS PLACE IS TOOOOO EXPENSIVE AFTER YOU'VE BEEN THEIR FOR SOME TIME. I have to pay OVER $400+ FOR A 10×12 OR 10×15 Storage UNIT if I want to stay there.

Staff was kind and helpful. Clean nice spaces. Better than all the storage companies nearby. Great deals and convenient location!

I was able to book my storage space quickly. Debbie was willing to show me the unit I wanted and provided the best customer service I have ever received. Christian help me get my belongings.

Love this place! Been with them for 10 years!!!

Clean, well lit, easy access. Friendly, efficient staff -Debbie.

There's more than one factor that makes a business a great place but for the most part is the customer service that will always add the cherry on top of the pie. Unfortunately in my experience at this storage place I did not experience a "cherry" but a lemon. I used this facility for 2 months and on those two months my experience as far as security, access, convenience, and cleanness has been excepcional, not the case with the customer service. I hate to be one of those to complain about an elderly person but when it comes to the older lady at the front desk, she couldn't be more straight up rude. She is condescending and disrespectful. Usually I give people the benefit of a doubt that was the case when I first came to the front desk for the first time and I thought, "she might be tire", and felt bad and let it go. The second time she was worse and a third time she refused to open the door from the front desk when I tried to ask her a question, and had to scream to hear that i couldn't hear what she was saying. I could elaborate but I won't out of respect. Glad I'm gone and won't be dealing with her again.

I have after 7 years of renting at your facility in Parklawn never found such an outstanding employee. Ms Marci is the most professional and, helpful employee I have met in your facility. She is extremely helpful and always attentive to your needs! I highly recommend Ms. Marci as an excellent choice in hiring her to represent your company.

Very friendly staff,very professional. I felt like i was part of the family.

Great customer service Debbie and Mike were very helpful and professional. Great experience you won’t regret it.

Place used to be ez storage. Clean facility. Reasonable prices.

Debbie and Manny are fantastic managers of this Public Storage facility!!! They keep the building very clean and I will highly recommend anyone to get a unit here. They are always pleasant and helpful when I come by every month.

Manny and Debbie did à did à gréât job helping me out

Very clean facility! Debbie, the site manager, is very helpful and kind!

Debbie & Emanuel are a pleasure to work with. They go out of their way to provide great service.

I am very pleased with 2 of the Exceptionally Professional Representatives Debbie ,and Emanuel, whom were very Patient, very Knowledgeable, very understanding, and Prepared to help me with my moving into their well kepted facility. I highly recommend these 2 professionals for your storage needs. The pricing could be alot less, that is the only drawback.

Debbie and Manny at Public Storage, which used to be EZ Storage, at 12311 Parklawn Drive, Rockville, MD 20852, are two of the most caring, compassionate, motivated and professional customer service agents that I have had the pleasure of dealing with. Over the past two years, Debbie has gone above and beyond her duties in helping to manage my account and in keeping me updated as to what and when action had to be taken. In my opinion, Debbie and Manny are truly noteworthy as examples of the highest grade in customer service. My webpage didn't give me a chance to put the star rating - 5 stars ⭐⭐⭐⭐⭐ I would give ten to Debbie and Manny.

The storage is very nice and big good place to store your stuff and very nice service 😀 👍

To Debbie and Emmanuel, I can't thank you guys enough for all your help. Every time I'm there, both of you always stop by at my unit to say hello and have a quick chat. Facility is updated, clean, organized, and very secure. I always see Debbie and Emmanuel helping all the customers that walks in there. To the CEO/owner of this facility, Debbie and Emmanuel deserve a raise (every month!).

Emanuel and Deborah did a Amazing job with helping me and I would highly recommend to come to this store.

They were so helpful

I have rented several units here for the past three years. The managers, Debbie and Darryl, are the nicest people you could meet. They're also very professional and friendly. The facility is always spotless. I only wish this facility had a gate and 24 hour access for us night owls.

Shannon was really great with setting me up. Extremely professional and courteous customer service.

This is an excellent location. Secure. clean, updated facilities. The staff (Debbie in particular) are service oriented, friendly and knowledgable.

Debbie has been consistently and extraordinarily helpful for many visits. I am a senior.

I walked into the rockville location and received excellent customer service from Deborah! She was very helpful and kind. This level of customer service makes me feel great about renting my storage unit.

BISRAT was very helpfull making my payment and was very professional.

We have been a customer of theirs for a long time now. They have always been friendly and helpful. Will use again if I move back into the area!

Nice job Kevin and Debbie!!!

The staff at Rockville Public Storage was the most pleasant and helpful people that I have ever dealt with. The storage units were safe and in a neighborhood that you felt good about. We never went there without seeing someone cleaning or working in some way to keep the place safe and clean. We appreciate everyone that worked there and have told our friends where to go if they ever need a place to store anything. Best wishes to all these good people.

Debbie was so helpful, when we moved in and unloaded TWO 26 foot Uhaul trucks, very pleasant, easy to deal with, and made our move easier. Highly recommend!!!

Debby was amazing! Super friendly and super kind. Very helpful and really sweet. 10/10!

Excellent service extremely helpful Courteous and proffesional

Debbie & Daryl have been so helpful. They, along with the other staff, keep this location spotless. They also keep it disinfected. The staff here is very helpful and patient.

Very nice and clean place , friendly people . I recommend

Ver clean and very nice staff

Attendants made it very easy and fast. They were very helpful

Clean, friendly, great prices!

Fantastic staff great job Debbie and Nicole very nice

Great storage unit , friendly people specially Debbie who works here is very kind - helpful I used this storage unit since 2017 she is a wonderful lady.

Fantastic place!

I have used storage facilities for about a decade and the Parklawn Drive Public Storage (previously an EZStorage) is the best one I've encountered! The building allows quick, easy access, is immaculately clean and well-lit. It's safe and secure. Hand carts are always available. Debbie & Daryl, the on-site managers, are simply wonderful -- gracious, friendly, professional and helpful. They do a fantastic job of managing the facility and made the moving and storing a seamless experience. Highly recommended. Best in class!

My parents didn’t have the best experience, I’m sorry. I’ll probably give them a higher rating if better.

Best exstorage

What do I need to bring with me to rent a self-storage unit?

Do you have drive-up loading and unloading?

Are your self-storage units secure?

What hours can I access my self-storage unit?

What size self-storage unit do I need?

Do you offer Contactless Renting?

What items need to be stored in your climate-controlled self-storage units?

Do you sell self-storage and moving supplies?

Do you offer car, boat, motorcycle, ATV and RV storage?

Do you have self-storage Move-In Specials?

Are your self-storage units easily accessible?

Ok

Very clean, open, and bright facility. I've had a unit for two years and counting and couldn't be happier.

Clean, safe, convenient. I was impressed.

Wonderful storage units. Climate controlled and very clean. Well run. Something that is both an advantage and an occasional disadvantage is the hours ending at 9.

Escalidad

Always clean, and nice. Never have I seen trash on the property. Well kept, and no odors. But the lady at the front can be very nasty.

This facility is run by a husband and wife team and they were extremely helpful and courteous. They made the entire process very easy.

Great Service from Debbie and Luke...

Unit flooded, minimal compensation, no response from the "management". This place is poorly run and irresponsible.

It a great storage, I recomendé

Very cleaned facility and great staff!!!!

This is been a great and nice experience for me and my mother, especially keeping safe an secure my mom stuff. The staff is been very nice, politely and professional. I will give them more than five star review. Thank you much guys.

Great service

A great place, workers are friendly and kind

The people there are really nice and kind I do work for EZ Storage and they welcomed me with open arms I didn't have one problem that's the kind of people we need it's a pleasure to work with you I work for door system I contract for them all I can say I just want to thank them for their hospitality

Very nice place and clean

Great friendly service!

Great Place

We just moved in to this storage and had a great service and treatment for the managers Daryl and Debbie. We highly recommend this place, great facilities and cleaning.

Debbie was very helpful and very friendly! She walk me through all the options, and showed me how to access my unit. Highly recommend this location.

Great storage facility with helpful owners!

A fantastic place to store anything. The owners are friendly, kind and helpful. They will help you out with all your needs. A very clean place and well taken care of. A lot of light and is temperature controlled. Highly recommend.

Really appreciated the friendly and courteous staff.

I had a very easy process with the couple in charge of the storage facility. Debbie explained everything to me clearly, and had a very interpersonal personality that was quite infectious. Overall, I would recommend this particular facility to anyone in close proximity or anyone at all. Thank you very much for the good visit.

Very well managed. You get great customer service. The facility is very secure, very clean and well maintained. Highly recommend!

Very clean, easy to get in and out. Owners very diligent.

I definitely recommend this storage facility. From the moment we moved in, the staff has been very helpful and friendly. The facility is very clean, well-lit, and comfortable in terms of the temperature. Thank you to Daryl and Debbie for doing a great job!

Great facility, friendly people, very clean.

Very helpful great hospitality and very good storage space

Great!

Darel and Debbie the best. Customer service is great. Clean environment, best storage in Rockville.

Great customer service👍

Great place to store items. Friendly staff!!

ezStorage in Rockville is, hands down, the greatest storage center I have ever used. If I have rented at 8 or 9 different storage places over my years, this is clearly the best of all of them . .and by a wide margin. The place is immaculate, clean, well lit and always organized so that my trips are efficient and simple. This place is the best. The managers Daryl and Debbie could not be more sweet, and they run the place incredibly well with the storage halls consistently well organized and clean, well lit and easily accessible. As long as the rental prices don't creep up exponentially and get carried away, I would never chose to use another storage center. Highly recommend this place.

Amazing storage love the people.

Would definitely recommend using EZStorage Rockville! Have been GREAT to Me since day ONE ... Easy, breezy, clean and Customer Service is indeed A1!!!..

They have great service

Great place! The people at the desk are very friendly and nice and the storage units are accessible.

Great management, clean facilities friendly staff

Nice location, very clean. Excellent staff

Very clean facility, kind and helpful employees

Very friendly and helpful. Affordable storage.

I am very pleased with the service provided by the nice and friendly EZStorage Managers at the Rockville location. It is a great and clean climate controlled place to store your belongings. I highly recommend the EZStorage Rockville location.

A clean, easy to use, and organized storage facility. The staff are always helpful and work hard to keep the place organized. Highly recommended!

Clean storage and helpful staff

Excellent storage unit ! Very clean and home welcoming

Is goood

They were so accommodating when we took over 3 units and half of the hallways! We couldn’t have asked for a better experience.

Very friend really staff, easy to find, great display and very well maintained!

Spotless clean facility, friendly & even let me in after hours when I was in a jam.

Good people, helpful. Clean facility.

Clean, easy parking, nice people, good value

Very courteous and helpful staff.

We—Marc and Barbara—-were a little nervous at first since we had never dealt with a self-storage facility before. We didn’t really know what to expect. By the time we got to ez, both of us were exhausted from packing items accumulated over a lifetime and making decisions about what needed to be done in our house in preparation for moving. We can’t say enough about ezStorage as well as managers, Debbie and Daryl. The facilities are clean and well kept. We felt that the prices of units were quite reasonable. Daryl discussed with us what size unit we needed for the amount of storage items we had. We decided on a small unit to meet our needs. Any fears we might have had initially have been allayed. The unit that we chose has worked perfectly for us. We feel that we have control over our storage needs. At ez, you are not pressured into getting anything beyond what you really need in terms of unit size. After selecting a unit, it took a couple of days for us to become acclimated to entry procedures but after that, it was easy and a piece of cake. Managers Debbie and Daryl are both excellent. They are friendly, very customer service oriented, and extremely helpful/informative in answering your questions. So if you need a place for whatever reason to store your precious things that you’ve managed to accumulate over a lifetime, then give serious consideration to ezStorage at 12311 Parklawn Drive, Rockville, MD with managers Daryl and Debbie to assist you. From our experience, you won’t be disappointed. We would recommend ezStorage to anyone needing a storage unit.

The team at the front desk is really helpful and take their time to make sure you have what you need. The units are clean and availability is good. Location is good with plenty of parking. Dollies are available for use at the facility and there are (3) large roll up doors to get you in and out with your items.

I’m very happy with EZ storage, they are very nice people and Sirius company!!!

Great customer service , very friendly and helpful staff.

The lady at the office was so helpful

Excellent management. Very clean, safe and easy.

The owners are friendly and super helpful! The facility is clean and safe and easily accessible!

Excellent 😃👍❗️

Our experience with EZ Storage in Rockville is consistently more than good. It’s clear that Daryl and Debbie genuinely care about the facility. It’s always clean, well-kept and the temperature is always comfortable. They’re friendly, helpful, professional and happy to answer questions. We’ve used this storage place for several years now. When we found we needed storage again (after months of not needing one) we came back here because they’re exceptional—above other places.

they are the best

Great experience! Thanks!

EZStorage Rockville has been the best best storage facilities I have ever been to. The staff is very welcoming and very professional. When I first arrived to store my items, they were ensured me of a safe facility and we no problems. I would definitely recommend this facility to everyone. Thanks for your warm welcome.

Debbie is the most amazing lady I’ve ever met truly gave me the most amazing EZstorage experience 🚫🧢

Very friendly and helpful. Great service!

Great customer service. Debbie is wonderful

The best employers ever they are friendly and kind

Great clean place.

It is very clean and very nice staff specially Debbie helped me too much

Very accommodating. Clean, secure & EZ

Great place

Clean place

Clean, easy to use, with friendly helpful staff.

This is a great establishment. It is extremely clean and I am not afraid to store my mother's belongings, particularly some clothing, while she settles from her move. The management team is very helpful. Definitely recommend.

Excelellent storage so clean and easy to keep everything I recommended 1000%

The managers are really nice and the place is so clean and organized this is first time using this storage, and I really recommend it because I check the rest but ezStorage got #1 because of the service and everything; so I recommend it to anyone that needs a good storage to put their belongings. 👌🏻👌🏻👌🏻👌🏻👍🏻👍🏻👍🏻⭐⭐⭐⭐⭐🌟🌟

Stuff went above and beyond the call of duty to help us make the most of our unit. Kind, courteous people, clean location, excellent all around.

Great services great location!!!!

Staffs are nice and caring. Clean and well organized

Very convenient. Great service. Highly recommended

Clean, spacious, friendly and helpful staff.

This place one of the best places to go to if you need public storage... One of the cleanest in Rockville

Good place en big space

Clean, air conditioned and always friendly staff!

Very clean units. Very responsible, friendly and helpful staff. Go for it!

Thanks for the best service

Very clean and well-managed storage unit. Would highly recommend for anyone looking in the area!

I always talked with Debbie there and she is so generous and gave me kind instruction and information!

Perfect storage, nice management, recommended for everyone. Explained me everything so clearly, cuz that was my first time using storage place.

Very easy sign up. The managers Daryl and Debbie are very polite and made the experience seamless.

Excellent, clean, safe facility with friendly staff.

Great employees! Had a good experience.

Very friendly staff nice and clean space

Friendly staff great customer service and easy to use

The best workers, always clean and perfect location Recommend it

Amazing experience at EZ Storage. Facility is very clean and the customer service was exceptional.

Clean and efficiently run. Well main tained. Great place.

This is a clean and amazing storage!!!

everytime coming been wonderful experience, very helpful and timely manner. & when asked about info about storage they answer every question! very helpful!

We had a great experience and I highly recommend ezStorage in Rockville. Excellent service! Clean and neat!

Always smells nice

EzStorage was, you guessed it, incredibly easy to work with. Great service, convenient hours, and clean, well maintained storage units. Prices were reasonable and we had no issues. If needed, we will definitely use this location again!

Very easy and efficient!! Amazing service!!!!

The Managers, Daryl & Debbie, are excellent. They showed me the facility and familiarized me with the rules of the storage unit. They made my first rental process easy! Thank you.

Immaculate facility. Extremely attentive customer Service. Daryl and Debbie are wonderful!! Thank you for taking care of us all this time.

Great service and inexpensive compared to the competitors. The staff is very knowledgeable, friendly and helpful. I recommend this highly

Easy convenient and friendly service.

This was my second time renting a unit with ezStorage Rockville, and I've had great experiences both times. Debbie and the rest of the staff are super helpful and customer service oriented. They always went the extra mile to make sure that we were satisfied with our unit rental and that it was adequately meeting our needs. The facility is nice and clean, the climate control inside is always maintained at a comfortable temperature, and I feel very confident that my property is secure there. I would definitely use this location again when I have future storage needs.

The best folks

Very pleasant staff, easy check in process, everything seems very nice and clean!

Very secure

Great location and friendly staff. The staff is really what makes this location.

Cleanest storage I ever used. Wonderful caretakers. All equipment works well and is convenient.

Excellent customer service. Very friendly staff.

Storage is very clean and staff's are helpful. I recommend people to check this place before going for other storage

Proprietors Daryl & Debbie Puskar are super friendly and totally professional. They showed me around, explained all the security measures and spent time going over the whole lease agreement with me. My first impression is that this is an extremely clean, secure facility where my belongings will be safe and that Daryl & Debbie are good people who deserve my patronage.

Easy and convenient

Excellent location! Great Customer Service!!

My experience with ez storage has been remarkable! I really appreciate all the help I received from Debbie today with my pin and other questions.

Really nice and very clean facility. Customer service is always available and helpful.

The Best. Clean, well-maintained, fair prices, nice staff. Did I mention clean? May be the cleanest public establishment of any kind that I have ever seen. I would literally be OK eating off the floors. It’s immaculate.

Amazing customer service. Very organized! Debbie really care about her customers

Excellent Facility; very clean and great customer service. However the rental price for a small unit went up at least every year, and the total increase was about 110% over 5 years.

Great service. Very helpful staff. Accommodating to my needs.

Very clean storage. Staff are very friendly.

Love the service here! Made moving to my new apartment from out of town so easy!

This place made moving so much easier, and its easily accessible!

My treasured items are in safe hands at Rockville ezStorage. Under the capable hands of management, led by fabulous Debbie, this is an excellent means of keeping one's surplus possessions safe and one's sanity intact. Kudos to this establishment!

Clean and friendly 🙂

Very great service, clean facilities!

Great service ! A+++

Amazing customer service. Clean and organized. Also have a very efficient security procedure for accessing the storage!

EZ Storage in Rockville MD is so clean and everyone is super nice! Best place ever!!

Amazing storage place! And such friendly staff.

Wonderful folk's that work here! Super clean, easy access and ventilation that helps so much!! I will definitely do business again with these folks in the Rockville location!!😊

They are a good place and they are nice also they clean really good

Good customer service, clean facility

Great experience and very clean facility!

EzStorage made our moving experience ideal...courteous, respectful and efficient, and conveniently located, we couldn't have asked for a better storage provider. Felt secure from the outset, and immaculately clean! The Owners are obviously personally invested in their business, and it shows. Will use again.

Great place, very convenient, very clean. Helpful staff

Clean fast easy

It is a very clean area with very nice customer service

Clean secure units, friendly staff, and convenient location.

Very clean, friendly staff, organized and helpful with our process of renting a storage unit.

Great service!

Awesome

Great!

Great!

Really enjoyed storing my stuff here. Great place. Awesome staff.