Public Storage Self-Storage Units at 12311 Parklawn Dr, Rockville, MD

I have been a customer of Public Storage since 2019. I have had great experiences with the property manager Debbie, so much so that when I needed more space at home, I rented a second unit. Of all the storage companies in the area, I recommend Public Storage's Parklawn facility.

Debbie was very patient, helpful, knowledgeable, and competent. Public Storage gave me a great deal! Dan

I wish I could give this place less than one star. Horrible customer service, terrible hours and random rate hikes. DO NOT RENT A UNIT HERE. If you can help it literally anywhere else would be better. 0 stars.

Debbie is a nice person She helped a lot Thanks Debbie

The facility experience has been excellent with property manager Debbie remaining on duty, especially through a recent sale from prior operator company to the present Public Storage brand. She is very attentive and helpful, with a friendly demeanor that greatly aids customers.

I recommended been here twice Lady at front desk very nice and friendly The store is nice and clean I like very much I’m sure people would like it too

The staff Debbie was very professional and patient.

Debbie at the site is friendly and fantastic in providing information. Kudos

Today was so great Debby was super friendly and helpful Im glad i chose this location

She’s very helpful to us.. and her name is debbie.. thank you debbie your the best..

Debbie provided outstanding service.

The staff here are very polite, helpful and professional; and the facility is clean and well organized. Great experience!

My experience at this facility has been one cluster mess after another. From threats coming from the male Attendant/supervisor, to outrageous increases on rental rates. Will not recommend.

Debbie was amazing

They take money out of your account even when you cancel your services with them. $800 a month gone and I had to call the bank and put a stop payment. If someone calls me and does what they PROMISED to do which was to cancel my service I will reconsider my review but if not future customers, BUYER BEWARE, you rent at your own risk. The prices are low in the beginning and then they hike it up, but you are already committed because your items are already there. You are better off using another company called EXTRA storage (search for them instead of using public storage) . I’ve been with them and pay no more than $250 for years. I was with these people - public storage on Parklawn - just one year and the price climbed to $800 for the same size space I got elsewhere for $250. There are several storage spaces on Parklawn all clean neat and much more professional and less money hungry. These people are desperate and will do anything to take your money including billing you even after your cycle is over. If they tell you there is a lock do not go back to remove it no matter what even if they tell you they won’t bill you. I was told not to worry, to just to go get the lock off and next thing I know I’m being billed and told sorry we cannot refund the $800 we just took from your account. You go back to remove locks after you cancel at your own risk. Just call your bank and put a stop payment on them because the minute you go back and access the building. In my case the receptionist Debbie gave me a code to enter after I explained everything to her. They will bill you for the whole extra month. Let them figure out what to do about the lock and walk away (it’s $35 to break it) because they will steal your money no matter what.

Terrible place

Very professional and flexible check-in process. Debbie was understanding of my unique storage needs and provided outstanding customer service. Roll-up doors for easy access and plenty of moving carts.

Debbie was great and informative and made the process very easy and quick!

Mohammad was amazing! Quick and great customer service!

Debbie at the front desk was very nice and helped my family switch around reservations to fit exactly what we needed.

Debbie is very friendly and polite and very helpful

Debie, is so awesome and gave me an easy process even on the new years eve. Awesome experience! Highly recommended storage space..

Debbie was extremely helpful and kind. Made the process quick and simple.

Really friendly staff at this location. Debbie and her staff are always easy to work with.

Today I has a great experience with Mr. Mohammed. He was knowledgeable and made the experience so peaceful. I highly recommend public storage thank you Mr. Mohammed for taking the time out to talk to me to figure things out thank you once again

Great service everything was fast and convenient to set up Debbie has amazing customer service

Good and clean location great manager mohamed helping me highly recommend this store

Great service...But the Front Entrance door (with keypad) needs to be fixed.

Clean and secure place. Debbie from the front desk is very helpful! Thank you

Bebbie from the reception was very helpful as it was my first time renting a storage space

Wonderful, accommodating help! The staff is just splendid!

Debbie is rude and disrespectful

Debbie very helpful

Front desk Joseph& Debbie Great customer service They were patient & showed me different storage options and made sure I found the right size at the best price. I will recommend this location Thanks!