Public Storage Self-Storage Units at 5000 Indian Head Hwy, Oxon Hill, MD

Great customer service

Kiya was absolutely awesome beautiful customer service while selling me my boxes I needed to move !

Kiya helped me complete my reservation online really quickly she’s very awesome and great customer service. Nice property .

Cheryl help me out so much. Thanks

Great customer service

I’ve been renting a ground unit from this location since May. At $317 a month, it’s totally not worth it. Here’s why. I got the unit online under exigent circumstances. Once I got my lock key I went to the unit. The first thing I noticed was the door sweep was damaged on both sides. No big deal right? Then there was a hole in the ground which provided access for rodents to come through. Again, no big deal. I used a 20 pound weight to cover the hole. As for the door sweep, I informed the property manager and she put in a maintenance request. I was told that the door sweep was to be ordered and it shouldn’t take long. About a month goes by and I am growing tired of purchasing glue traps, moth balls and moisture packs so I mention it again. Another maintenance request was made. I call the toll free number to public storage and was told maintenance would be there next day. I took off work and sat at the unit for the entire day and maintenance never showed up. The property manager told me to leave my unit key in the office so that when maintenance comes they would have access to my unit. While hesitant, I did that. Three days go by and I needed to put more stuff in my unit so I stopped by the office to pick up the key and went to my unit. Guess what? Still no maintenance. I was met with glue traps full of field mice, spiders, ants, roaches, and a dead bird. I discarded the traps. Moved nearly everything out of the unit, swept and dusted because spiderwebs were everywhere. Check the cameras if you don’t believe me, you’ll see me putting things in the trash and going in and out of my unit for at least 7 hours. I took a lunch break around the 4th hour. Sat in the parking lot in an orange chair by my unit. Once everything was cleaned to my liking, I sat out more glue traps and sprinkled fresh peppermint leaves around it and left. I traveled to 6 states in a 30 day period and recently returned to traps with, field mice, dead birds, spiders, ants roaches and moisture in the air. I didn’t even know that house roaches still existed. Hadn’t seen one since 2010. The door sweep still hadn’t been repaired. I was greeted by the property manager, she expressed how it had been a long time since she had seen me. On that day I called the toll free number to public storage and expressed my frustrations. I was offered an empty apology and a promise that the district manager would call me by end of business day. I explained that a refund and a credit needs to be given because my things were being damaged. I asked who was supposed to pick up the traps with dead remains because I am not. The representative told me that they would look into refund options and asked if I wanted to transfer units. Who in the hell! Public Storage wants me to pack up my things and move them to another unit by myself. Surely they don’t provide movers. When I was willing to do that in July, there was no other ground unit available. I have grown tired of voicing my complaints to Ms. Cheryl and the other staff at this location. This is clearly a maintenance issue and the lack of response reflects poorly on the district managers end and not the property manager. I warned the customer service representative that I had been as patient as I’m willing to be. My next step would be to do a review with photos. That’s the quickest way to get a response. I even asked for an email to the district managers and it’s as if they’re apart of witness protection. No information could be given. I did not want to leave a review that would paint the staff in a negative light. They are all good to me. Many times I’ve had to visit the location after business hours and was accommodated. My stuff is damaged and I want to know who is going to clean repair or replace it. Mice feces and urine and god knows what else!!!! 10/3/2024- UPDATE NOTHING HAS CHANGED, NO REPAIRS HAVE BEEN MADE. MANAGEMENT HAS NOT REACHED OUT TO ME NOR DID THEY HONOR MY REQUEST FOR DECREASED RENT. THEY INSTEAD RAISED THE RENT AND THEN MOVES IT BACK TO WHAT I WAS PAYING ANS CALLED IT A DECREASE.

After getting extremely frustrated in locating a storage unit, I decided to try this establishment. I spoke with a woman named Cheryl and she helped ease my mind by answering every question I had before I could even ask! Her expertise and friendly demeanor made my decision making process painless. If you need someone to contact, ask for Cheryl. She is absolutely amazing!

GREAT CUSTOMER SERVICE. THANKS

Great customer service

Cheryl provides great customer service

I rent from public storage and i love the young lady that works there. She is always willing to help and always there when i come into to make a payment. I believe she is new and didn’t wanna let her hard work go in noticed. thanks for all you do cheryl

Cheryl is super helpful! I rented a unit online but it didn't meet my needs-- Cheryl helped me get another unit quickly. Thanks!

I am absolutely outraged by the way Public Storage has been robbing me blind! When I first signed up, my rate was under $100—now I'm getting charged over $300! This is highway robbery! I have my account set to autopay, and it's unbelievable how you’re taking advantage of my leasing agreement like this. I didn't sign up for this kind of scandalous increase! This situation is unacceptable, and I demand an explanation! I refuse to be taken for granted as a customer. I recommend nobody rent anything from here unless you’re only staying a few weeks.

Shirl was the absolute best to work with. For what she endured, give her a raise!!!!!

Cheryl was vey helpful. Great customer service.

Cheryl is the absolute best at making sure you get the type unit you need and has helped me with every issue that pops up!!! I honestly almost did leave to go to another rental up the road but Cheryl was so quick and professional to fix what the corporate line had messed up when renting me the unit. Not only did I want my unit, but by the time I left on the day I moved in, I was extremely happy that i had picked this spot!! I have never had a storage unit in a place that really seemed to care about it's customers so much!!!

Great customer service

Great customer service

Cheryl is great when it comes to customer service.thanks

While moving and storage can be a very stressful situation, Cheryl made it stress free. She went out of her way to accommodate the downsizing of our unit, in addition to keeping it on one floor, which was fabulous. Thank you for all of your hard work Cheryl!

While moving and storage can be a very stressful situation, Cheryl made it stress free. She went out of her way to accommodate all of our needs and make sure that we were able to get all of our items stored quickly and safely.

Cheryl give great customer service

This is one of the best public storages I’ve been too .. Cheryl is one of the best employees I’ve worked with from this company ..she is very attentive ,helpful and resourceful.. 5 stars for her !

Cheryl provides great customer service . Thanks

I had an amazing experience with cheryl the associate who helped me in the oxonhill location. Thanks

Ms.cheryl had great costumer service, she was verh helpful snf respeectful even hiving her a rough time, probably one of the cleanest properties ive been to , love it

"I recently rented a storage unit to help my mom with her move and had a fantastic experience. The facility was clean and the price was very reasonable. I want to give a special shoutout to Cheryl for her professional and helpful service. Overall, I highly recommend this storage facility!"

Kiya took care of me really fast and efficiently great customer service

Cheryl provides excellent customer service . Thanks for all you do

Great customer service

Customer service is outstanding

Always clean and Cheryl always takes care of me. Happy I chose this company over the others in the area.

Cheryl provide great customer service

My experience with this storage facility was the best I ever encountered. Ms. Cheryl was the best! She was knowledgeable, and very sweet about explaining instructions. I will always patronize this establishment as long as she is there. Customer service was top tier.

Friendly and professional! Thanks for helping my mom!

Nice location great customer service

Cheryl had great customer service and a wonderful attitude

The customer service from danyell Teeter was was absolutely impeccable the way you guys train your employees you should very proud

Great customer service

Kiya was really awesome helping with my reservations

My daughter needed a temporary place to store her furniture to facilitate her move to Washington DC. Cheryl at the Public Storage in Oxon Hill was extremely helpful. Even though my daughter was just staying for a week, she went above and beyond to get her a unit that would make her move as easy as possible. She was also there in the store all three times I went back to the facility to get things and drop things off. We were on a first name basis within the second visit, and it really felt like she was taking care of family. Her stuff was safe there. If my kid needs storage in the future, we will definitely come back to this facility. It’s also next to a convenience store, so getting ice cold water was simply a matter of walking about 20 steps which was another huge benefit. And, even though we were moving out in the middle of the day, the facility was relatively empty, so we didn’t have to deal with traffic of other people. It truly was an oasis and a blessing for her move. Thank you Cheryl!!

Great customer service. Convenient location.

Great space, great price & clean! I recently checked in with Ms. Cheryl. Everyone hates moving, and while waiting for my move-in date to my new home she made this move-in date really smooth and accommodating. She went out of her way to make sure my experience was great! She was able to get me the perfect space on the first floor at a great price! Please go see her! Let her know Chauntyse sent you!

I would like to say thanks to Cheryl For returning my phone call. She was quick to handle the problem. Great employee.

Danyelle was awesome very nice customer service.

Always a smooth process nice customer service.

New customer and extremely pleased with the level of customer service. Cheryl was very helpful and a breath of fresh air!!

I went in not knowing what I should get thanks to Cheryl I got just what I needed. Great customer service I will definitely recommend.

Cheryl is awesome! Very professional and pleasant. She’s truly amazing! She went above and beyond for me. Honestly if it wasn't for her I think I would have chosen a different company. But her kindness helpfulness and her professionalism is what ever customer look for when dealing with companies. Thank you for everything Cheryl.

I appreciate all that Cheryl does for customers. Thanks

Cheryl was great help

Nice place to rent. Always great customer service.

Cheryl is a pleasure to work with love having her as a part of the community

Amazing customer service and always willing to help

Cheryl has been great since I've been at this facility..Great Service!

Cheryl was amaIng stayed stayed after hrs to help. Thanks

Cheryl is kind and always willing to help. Thanks for all you do

Great customer service. Thanks Cheryl and Danyelle.

Cheryl was very caring and willing to help. Thanks for all you do

Danyelle and Cheryl are the best.

Cheryl has great customer service. She is really good at what she does. Gotta love her!

I came into office today at 4:55 pm and Cheryl was still willing to assist me in getting a unit. Never missed a beat . These are the kinda people PS should keep around. Thanks a million

It was pleasure working with Cheryl today. She made my moving experience excellent. Thanks for y’all you do.

Cheryl is awesome to work with and will go above acetone to help when need. Thanks for having people like her .

Great place in the area to store stuff. Cheryl was extremely helpful in helping us get access to our unit. Thank you!!!

Shirly was very helpful and patient with assisting me today. I wasn’t sure if i could keep it any longer but with information she provided kept my storage open thanks a-lot.

shoutout to cheryl at public storage she was amazing ,very helpful very informative even tho i was giving her a hard time over my storage unit she was amazing and very patient 5 starts to her

Cheryl was great and easy to work with love coming to this location

The property is clean and Pari was very helpful. Although I didn’t rent the unit ( due to the access hours), she explained the rental process with ease.

I am so blessed to have been able to meet Ms. Cheryl of the Indian Head store! My family has so many valuable things in this unit and to lose our stuff will be heartbreaking. My husband had an accident and has been out of work and we are now without a car and one income down as a 10 family household. This BEAUTIFUL SOUL has been nothing but great to us, she has gone above and beyond to make sure we don’t lose our stuff. From the reminder calls to just helping us stay updated with different deals! It has been a honor to work with Public Storage!

Nice unit, but the prices are outrageous.

Cheryl was great to work with. Thanks

This property is amazing and the customer service you will receive is also amazing. They go above and beyond to make sure that you are taken care of. Thanks for a job well done

Good customer servicio!

Pari was amazing! This is my first ever review, but I couldn’t let her phenomenal customer service go unnoticed. She didn’t give me that overwhelming sales experience, like I received from other companies. I came close to closing time, but she still took her time, showed me every space, and answered every question. Thanks for the great experience Pari.

Cheryl was of great help to me when I come to the property. Always willing to help.

Pari was very helpful. She was on break but still help me with the process of completing an erental. Awesome Customer service.

I appreciate Cheryl being a part of the Public Storage community. She is very helpful and goes above and beyond when I need her.

Cheryl was a wonderful customer service letting me know the emergency of checking my unit. Thank you

Great customer service and great energy very helpful

I came into public storage today and had a great experience with Cheryl, she is very helpful and respectful. Thanks Cheryl

Today I visited Public Storage and Cheryl Reeves was very helpful and caring of my property she gave great detail awesome experience

I would like to give 5 stars to Cheryl for being extremely helpful and patient while assisting me her customer service was A+

Amber was very helpful with assistance with erental

Went in to find out some information on pricing for storage unit . Cheryl was very helpful gave me all the information I needed. 👍

Came in to get information on using self storage , Cheryl was very helpful and knowledgeable.

I really enjoyed Cheryl knowledge of the facility. She was very kind and patient with me. I will be a pleasure to continue to have Cheryl to assist me.

Pari was definitely helpful and knowledgeable. She explained how I could pay my storage online.

Great customer service!

Pari was very helpful.

Park was very helpful and knows the business. Great customer service 💪🏾

I went to pay my bill today and I was not having a good day. However, I was greeted by Cheryl and she was such a pleasure. She provided great customer service and she added a lil sunshine to my day.

Nice property ! Clean !

I visit this property often to pay my bill on Sundays and the young lady Cheryl that is there is very patient and always will to help. I'm disabled so love the passion she has for her job and others.

Donald was amazing through out the whole process. Great customer and friendly reminder calls, and very helpful with any concerns I had. I would definitely use this location again.

Mr. Don at this location has great customer service. He has been helpful in answering all of my questions. I would recommend to my friends n family when storage space. Thank you

Everything went well. Check in and check out was smooth and efficient. Customer service was on point. I would definitely use this location again.

Don has always been helpful. Great service

Don has been a great help. Thank you

Don was very professional. Great service

My experience is always a great one with Sales Manager Don!

Don has awesome customer service 😁

Don did a great job

Don is very helpful but the other guy Travis is lazy always sleeping when I come to my storage and Travis is working the lights are off.

Travis and Laurie where Amazon great customer service

Lori and Travis was excellent

Son has been a great help to me. THANK YOU

Don was very helpful. Positive attitude great customer service!!!!! Thanks keep up the great work

Love this storage property. Donald and staff has been a great help assisting us with our needs. If you need a storage unit Forest Heights is the place.

Don was a great help. 5 stars

I had a very good experience. I placed a reservation online for the Suitland location. I then visited the Oxon Hill location (1/16/23) to inquire about the unit I made the reservation for. The gentleman was very helpful. He was genuine, and attentive. Today (1/19/23) the day before my move in date I received a call from the Suitland location where I am placing my stuff in storage. Ironically enough it was the same gentleman from Monday that kindly answered all my questions about the facility. Today he even ensured that I had the correct unit size for what I am storing. I have dealt with public storage over the past few years for personal and business storage. As a customer service connoisseur, I am super big on customer service. I appreciate Travis being as helpful as he was. Direct, genuine, knowledgeable and patient.

Don and Travis was amazing with their customer service. Travis handled my concerns over the phone with care and ease. He made my transition a smooth process and assured me Don the property manager would take care of me upon my arrival. Don gave me the best experience, took care of my needs and concerns as Travis noted! If you’re looking for a great experience in the Oxon Hill area I truly recommend these gentlemen. Great job 👏

Donald was a great help to me. Very knowledgeable of the property and business

Don showed me great Customer Service

Thank you to Don at the Oxon hill location he has been very helpful and polite. He has awesome customer service skills.

Customer service excellent..Don is a good property manager and helpful

Thanks so much Don forever thing, far as greetings the customers great job 👍🏿

Donald was great; He's always been a great help

Don is a great help..Thank you

Don was excellent

This is a great facility. Don has been great

don has been excellent and he always helps

Don has been very helpful for our company

Don was very helpful.

Don was a great help showed me to my unit great customer service answered all my questions n it was a lot lol

Don was a great help. Great service

Don was excellent. Custoservice was excellent

I would like to thank Don ( Property Manager of Forest Heights Location) for his great customer service. Don has been the *only* one to properly explain situations without being rude. The only one! Others I've spoken with are disrespectful and seem bothered by any questions I have, and answered them like they're reading from a script. Being rude and telling me ... "What you should have done". But speaking with Don clarifies the situation. Thank you again sir, for your help, kindness, and knowledge. Keep up the good work! M. Wright

Donald has excellent customer service. I recommend this property

Public Storage on Oxon Hill took great care of me. Don was very helpful and easy to work with !

I appreciate all they do in Oxon Hill to keep the facility looking nice. Don is always helpful when I am checking on my account status and I need something like a lightbulb or restrooms access. However if I could I would have them open earlier so I can stop by on may way to work as it is now 9:30 opening gets me to the office at 10. Id wish it could switch to 8:30 to 6:30 hours. Just a thought. Keep up the good work PS!

Don has been a great help, Excellent service

The property manager Don had Great customer service! Highly recommend property

I would like to say Don from public storage has excellent customer service he's very knowledgeable and learned something from him today. So thanks Don keep your customer service at a 5 star.

The employee Don went out of his way to help us and made our experience better I would recommend this location.

Don was very helpful and made our experience go very smooth

Don was great made sure my move was easy and very help

Don is very respectful and helpful when I come to the property every time .

Don is always helpful he is extremely humble and was there for every thing I needed excellent customer service and above ✨🌟✨‼️

Let me take a moment to shout out Donald at the Forest Heights location. I was in awe of his professionalism, patience, and willingness to match me with the right size unit. I had changed my mind about the size of the unit, and without breaking a sweat, he worked to find the right one for me! I definitely recommend Donald for your storage needs.

Don was very helpful with my experience from start to finish. Thanks for the service!

Don was very professional. Good job

Don always is helpful 5 stars

Great customer service every time ICome there. Ask for Don and he show you where things are .

I rented a storage unit today and my Rep. Donald was so awesome, very helpful and customer service friendly. If I even need a unit again I will be sure to use this location.

Ive been a long term tenant and Donald has been great since ive been here. 5stars

Donald was great helping find the moving items I needed

Don made my transfer easy.Thank you

I came to purchase boxes and Donald help me out so much. Very professional. Keep up the good work.

Don was a great help. Thank you

GREAT EXPERIENCE!!!! ELIJAH HELPED ME OUT SO MUCH!!!! PROFESSIONAL KIND AND VERY HELPFUL. I MADE A GREAT CHOICE BY GOING TO THIS LOCATION!!! I RECOMMEND EVERYONE GO HERE, TRUST ME YOU WONT BE DISAPPOINTED!!!!