Zack was wonderful. Very helpful!
Zach provides excellent customer service. I've had nothing but positive experience and I've recommended this place to friends and family.
5 stars every time. Thank you Zach.
My grandfather and I had a wonderful experience thanks to Tracy. She deserves 10 stars!
Tracy was amazing! She was super helpful and the space is really nice!
Service is excellent and folk are good who work here. Access hours aren't fantastic if you need something late (compared to other local companies) and the company kept hiking rates over a few years to make it untenable to stay here. When I get out of the low initial rate at my new place, I'll have 5' more for over $100 less....
The service by Jenn was spectacular! She was professional, thorough, and she went above and beyond to make sure we had the right unit for our needs. She explained everything perfectly. She is the reason for the 5 stars!
Great customer service! Easy layout! Simple af!
My husband and I were just in and stopped by the office to see about transferring to a new space now that our daughter's stuff was out. Jenn was super helpful! The transaction was painless.
I couldn’t say enough great things about Zak. He helped me though every step of the process and made everything go so smoothly. Definitely a returning customer.
Easy signup. Gentleman at physical location was a fill in for the regular manager. He was incredibly friendly and helpful.
Tracy is awesome I was moving out today and she loaned me her broom plus offered to help me clean my storage unit she is a blessing to people everywhere.
Tracy was amazing as always. Patient and attentive, very happy to be using public storage with such great staff!
Zachary was a pleasure to work with when I went to rent a storage unit. Not only are his customer service skills stellar, but his knowledge of the storage lot and which units would best suit my needs was beyond helpful. Thanks so much, Zak!
Jenn Was A Great Help With Me Getting My Storage Unit Today! Thank You For Your Help
Awesome experience!! Jenn and Zack are wonderful! Thank you so much
Tracy at the front desk was very helpful kind and friendly. She everything very easy.
Compre un store a un buen precio
Thank you for all the help!
I went in to ask some questions and Zachary was super helpful. Sometimes people in his position can come off really pushy about making the sale but he definitely didn't. He was polite and didn't make me feel pressured at all. I ended up going back the next week and renting a unit. Thanks Zak!
Super easy process. The people are great especially Zachary
I have rented other storage units before and this was by far the best experience. The guy there, Zachary I think, really knows his stuff and was very helpful.
Really appreciated how seamless Zachary made the process of getting a new storage unit.
Zak was so helpful and polite while getting us set up for our unit. He is the reason we will continue to store here!
10/10 for friendly, efficient staff! Highly recommend!
Great location and staff! Tracy was extremely nice and very helpful. She answered my many questions with a smile and explained my options.
Tracy is awesome. Very helpful and polite
Best Public Storage on the East Coast. Zak is amazing. Highly recommended.
Tracy was extremely helpful getting me setup with my storage unit and is always there to assist!
Tracy was great!
Positive attitude, we had some trouble with payment method but she made everything work in the end!
Tracy was great and very helpful. Great place
Tracy was very helpful and kind, she made the whole process easy.
Amazing Customer service, thanks Miss Tracy.
My son and I arrived at the property and the Miss Tracy was super professional and kind.
Miss Tracy was AMAZING...
Wish I could give ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Zach is the man! Very helpful very professional great customer service. Great job!
Tracy was extremely friendly and and patient with helping me pick out the best space to store my things. I had a lot of questions as I am new to the storage process and she answered them all and made me feel very comfortable with my choice. Thank you Tracy!
Tracy was very helpful an very good attitude an has beautiful people skills would recommend
Zach was always careful to leave me messages when my account needed attention, and Tracy was very helpful when moving out. This location has an excellent focus on customer service which is refreshing:)
Jenn Zak Tracy Are The Best When Renting Storages
Jenn and Zach was the best they had the best attitudes and were very helpful. Jenn is so funny as well. I love this place.
Amazing customer service!! Tracy was incredibly kind and helpful. After lots of moving and heavy lifting she really brightened our day! Tracy helped us get a great unit at the best rate and even offered us waters! Thank you so much for helping to make our move easy.
Tracy lit I tell u what, if you need some storage Tracy got u. Shorty gave me some snacks and waters she even had the lil flavor packs. If I wasn't married I'd holla at Tracy she look like she can cook too
Very patient and professional. Answered all my questions. Clean. I'd give 6 stars if I could. Thank you to Zach.
Great customer service and Zach went above and beyond to help me find the space I needed for my things. A+
The manager there is so kind and competent! I had an easy move in day. No issues, everything works well!
Great overall experience- clean, accessible and very responsive office and on line support!
Just wanted to give an update, as some places start strong and then lose their appeal! Not this facility. Always great customer service here, and the property is consistently clean and safe. Zach is fantastic to deal with.
Mrs Tracy was a great help very helpful making me understand how everything works
Tracy was absolutely amazing!!!!! She was so sweet and went out of her way to help, I was having a horrible day before I walked in there and she put a smile on my face, Thank you Ms Tracy!!!!!!!! 😊😊😊😊😊😊😊😊😊
Jenn And Zac Are Great At What They Do! Thanks For Your Help!
Jen is Amazing!! She goes above and beyond all the time! We can always count on her.
Jenn and Zak are fantastic! Such a great help
Jenn & Zak Were Great Helping Me Get My Storage Today!
Tracy was extremely kind and attentive to our needs! She even offered us water, which we greatly appreciated. We also discussed purchasing an additional unit or bigger unit and she had all of our paperwork ready very quickly. Public Storage is lucky to have her!
I have been renting a unit here for over a year and don't have any complaints Great place to store your items. Make sure you request a unit online. I believe the prices may be cheaper.
Mohamed was great very helpful and informative
Happy with the service i recieved here Zachary was very helpful an very nice . Also the place was pretty clean im satisfied
I had a wonderful experience. I went next door and got no help so I went to Publoc Storage. Tracy was a great customer service rep. She went out of her way to help me. I would highly recommend public storage!
This was my first time at public storage. Tracy was amazing, she answered all my questions and was very kind and patient. Will definitely will be coming back here!
Jen is the best! So happy with my storage unit and the customer service we received!
Very nice and clean facility. The site manager is very kind, helpful, and professional. Thanks for everything.
I have been a highly satisfied customer for five plus years at this location! Zach and staff are always friendly, professional, and supportive with my storage and moving supply needs.
Very good customer service and helpful !
My experience here has been excellent. Zach (i think he's the manager) was very courteous and professional. Any time I needed help accessing my rental, or processing a payment, he was there for me right quick. He even gave me a hand moving in!
Now that I'm in a bigger place, I no longer need the rental space, but I definitely recommend it to anyone looking for great customer service.
Zach called to check up on me and also noticed after my first visit to drop and store stuff that I didn't lock my storage unit properly. He was very courteous, and professional. The last few times I went, the loading dock area was a bit messy and it looked like the same torn up box was there for days in a row. And sometimes the entrance to the loading dock area would be left open.
there really nice best place to place storage hands down don’t waste ur money on other storages this one’s the best in frederick 🙌
I’ve been a Public Storage renter multiple times, and absolutely love the service especially by Mark who runs the office at prospect BLV. definitely better the. I haul
Mark was very friendly and extremely helpful! I had a few questions and he answered them all very fast and efficiently. I really appreciate his help and I will be back!
Easy access great experience Mark was here to greet me and show me the ropes!!
Mark was super helpful and kind enough to help me out with the whole process of getting what I needed
I had excellent customer service coming to this public storage. Zack was very professional with my family and I, and would recommend him and his team to anyone.
The staff is friendly and always helpful. The facility is clean and easy to get to.
This is a great place to store property. Very close to the hiway, very secure and the places are clean. I wish there were longer hours to drop things off, as I do sometimes work the late shift snd would like to move things in past 9pm, however, aside from that, I have no criticisms. The property manager, Zach, I believe, is very polite and professional. Offered help several times and is responsive when I leave messages. I recommend using this facility and if I move again, this will be my spot.
Zack was a great help !
Very professional and pleasant. Storage is clean also
Good experience. Both property manager Mark and Zach are friendly and very helpful. They try to help you out where ever they can. I had no issues with them.
Mark was excellent with his customer service, he is an asset to your company. Great job Mark
Great people to work with!
This here is Mark G. I've been at public storage for 2 years me Mark G was most polite and respectful! Five stars for Mark G!
The personal gave me a warm welcome and the service was great. They are always ready to help and listen my concerns. Plus their app make communication and payment more easy. You know where you stand every month. I will highly recommend Public storage at Prospect Boulevard, in Frederick.
Zach was great getting me set up!
Great staff at public storage very helpful with setting up my unit and keeping me informed of deliveries to my unit. Very happy to be storing my work supplies here for the foreseeable future!!
Zak was so helpful from start to finish. Facility and lot were clean and well maintained.
Clean, well maintained facility. The customer service provided by the manager, Zak, was exceptional. I recommend this Public Storage facility to all in the area.
Best. Staff.
Hands. Down.
Seriously, don't waste your time and $ anywhere else. This Public Storage location has the best service in the area. Facilities and prices are comparable to others, but the guy who runs this place goes the extra mile.
Cliff 2as a tremendous help, and he was also very considerate and kind. I highly recommend this man for great service!!
We had a wonderful experience—extremely professional and great customer service!
Zach is always helpful, always nice.
Amazing help! 👏 if I could give 10 stars o would
Zach was amazing help thank you guys so much
Cliff helped me so much. Very knowledgeable and great to work with
Cliff was very informative and helpful! This was my first time renting a storage unit and he made the process very easy and simple!
Just got a Unit, Cliff was super helpful in getting me set up and ready
Jenn Helped Me At The Grove Rd Location To Do My Rental! Thanks Again For Your Help!
I am happy to have found this location. Access is convenient and the manager is very personable.
Love this place....mr cliff was very helpful .
Clean place...fair pricing...over all had a great experience with customer service....
Zach was very helpful. Affordable and convenient.
Great customer service , Cliff explains it all.
Zachary has excellent customer service
he handled my storage needs over the top I will let others know how easy it is to rent space here.
Great location. Zach is a great and friendly manager!
Had a *great* experience here. Zach helped my wife and I with a couple units to cover the gap between our move to the area and closing on our home. Friendly service makes all the difference in a difficult move!
Zak was extremely helpful and kind when it came to my girlfriend needing moving supplies
It's very easy no waiting to receive by someone know being thrilled by anybody you can just get online go ahead and pay for it they send you a code for the gate and then you go
I am off work due to this Virus. Can not receive UE yet. Due to self employment. Haven’t received that stimulus check. I asked to make some type payment arrangements. I was told have pay full amp before end of month or my items will be auctioned off. I will never use this storage unit again. I will make sure now if my family and friends never uses either. To add more stress to the community is just greed. Customer service is horrible. I was told they have show up for work so others should to. I said haven’t you heard we are in state of emergency? I have the person name spoke with but will not add here saving that for Gov office and head office.
I would give zero star if could. Sad money hungry people. Cruel. I will never use this company again. And if you are trying find place to put things in storage right now I advice going elsewhere.
Edit. This company did assist us and came up with a reasonable agreement after contacting head office. The people they hire in office arent always best representation of the company. I can say this company did make a reasonable payment agreement for us to exit out of the storage unit with some form of payment at a fraction of what was owed. It did take many calls. However I can say they did come through after all. Shame on the office worker that said those nasty things on phone at start of pandemic. I have since increased from one star to 4 stars. As a company i can recommend with a warning not to take what the office help says as the law of the land. If in doubt call the corporate office. People behind front desk often arent best representation of a business sadly.
This place is Great. Great Customer Service. Very Professional. Thanks. I recommend this place for anyone looking for a storage place
This is my third time renting here and something keeps me coming back. Probably Zach the property managers charming personality and solution oriented attitude. He checked in a few days after i moved in to make sure my space was the right size, and made sure to let me know how to contact him should i need anything in the future. With all public storage facilities, you can easily download their app which acts as your personalized door opener, pay your bill, read any messages and even order new spaces after hours. It’s very helpful to have both.
I came to the Frederick location with no call before hand or reservation and was looking for a unit for storage and Zach, manager of this location, helped me right away and stopped what he was doing to help. Very professional and left me with no questions because he disclosed everything right then and there. I highly recommend this location and Zach for service. Very good prices as well.
The manager here is very nice and helpful but the price is very high .
I had some of my household items in 2 storages for about 3 years. I found the manager to be friendly, professional, and very helpful during my move in and move out. If I ever had a need to store anything, I would use this facility again. Further, I would highly recommend this location as the storages are clean and well-maintained.
Great customer service ! Zach was very helpful. Definitely recommend this place.
Great customer service!! Zach answered all our questions, very polite. Definitely recommend this place!!!