Great customer service Amber I really appreciate you
Thanks for the tour Amber very clean property.
Thanks Kiya for all ur help your really Great !
Thanks for your awesome help and customer service Kiya ur Awsome .
Amber was very knowledgeable thanks again
Amber’s customer service has been bar none!!!!! Every issue I have had she has been more than willing to go over and Beyond the call of duty, she been great with her advocating skills….. I would definitely recommend her Storage location to anyone!!!!!! Thanks for all your help!!!!
Thanks Amber it was was pleasure
This comment affirms my extreme satisfaction with the 5-Star Service rendered by Amber. Kudos! Well done.
Property Manager was very helpful
RATS! DO NOT STORE HERE. I came back to unit to find rat feces and urine all over my furniture after being stored here for less than a month. In response to my complaint, I was told that the district manager is “aware of the issue.” Smh
Amber was very helpful thanks again
It's a nice clean place to store your stuff
Ms. Amber was a joy and incredibly helpful
Thank you very much!!!!!
Amber was so patient and attentive. Great customer service
Amber takes good care of us! Highly recommend.
Amber was very patient with walking me through rental
Property manager Amber is very polite, knew her job very well and gave excellent customer service!!!
The worst. The price went from $70 to 500. Customer service is a pain you can go up there and no one will be in the office you can call and and be on hold for an hour probably because no one is actually in the office. The only time I've seen someone it was a man on the first day I moved my things in. Now I'm locked out of my online account, I have a new number and can't even update it. And since no one is ever in the office I'm late and I'm tired of paying late fees because there's no one in the office to take cash payments.
Let me start off by saying we always use public storage when we need one. I came here looking for a place I felt was secure and this place fit the bill. The manager was a serious looking woman that looked like she played no games. I was ok with that, Yet she is the sweetest thing you'll ever meet and has a straight to the point personality. I like that a lot. She seems to be about business and I respect that. I'd be surprised if you came here that you wouldn't like her too. I suggest you save yourself some money and book it online because they offer a discount that way.
Amber is a very respectful agent and helped us with everything we need… updated the review we had a issue n amber was so helpful n helps us she always have the right answers and resolve the issue we had..
Amber was very helpful with all my questions and helped me lower my monthly rate temporarily...
I reserved a storage unit that was too small for all my stuff. It was a Sunday and my movers were there unloading the 26' truck. I went to office and the really helpful and kind manager helped me get a larger one at same location. She then ALSO STAYED AN HOUR AND A HALF LATE (on a sunday!) so my movers could move my stuff from the "too small" storage unit into the bigger one. The manager was so gracious and patient and helpful. I appreciated her customer-satisfaction-focused assistance on my move-in day. She was also very understanding/non-judgemental about my goof regarding my reservation of a unit that was too small for all the stuff on my moving truck. She was also an expert problem solver....she canceled my "too small" storage unit reservation in a way that kept me from being charged for it for a month. I was only charged for the one I moved into that day. I can see she takes pride in doing a great job at her job!! She told me her name, but I can't recall it right now. Anyway, she's the manager of the facility....and I'm SO grateful she was there that day to help me! -SS
Resident employee very rude & disrespectful. I would never store here I recommend hiring staff that are professional, polite and courteous otherwise this facility will lose their customers and paint the wrong image of what potential Public Storage customers are to expect spending their money here. Know better do better.
Outstanding service from the staff. I’m a repeat patron. Thanks
Amber was the absolute best. She helped me get started with what I need. Best service ever. 😁😁
Elexis was soooooo helpful! She literally assisted me at the last minute! She was so patient and so kind! Thank you!!!
Amber was so helpful rental process !
Amber was so helpful with setting up my app! I learned so many new things from this visit!
My experience was amazing. I was having a hard time setting my account up online. And Amber was very helpful and patient with me. Thanks PS for coming through in short notice.
Amber was a big help to me , she explained everything to me thoroughly and got me my unit quick and easy! Thanks again amber I highly recommend!
Amber was very helpful with my rental
The property manager Amber was a huge help with my move in.
Amber has made my experience very sweet thus far. She accommodated me on a rainy day when I had trouble getting into my unit. Her patience really makes this property run smoothly. I’m definitely glad my family & I chose this location for our belongings to be stored.
Great property. Love the mobile app too.
Great customer service, nice clean and peaceful property.
Thank you amber with helping me with my rental
Amber is Very, kind courteous and helpful, extremely Knowledgeable in assisting me with making a very smooth transition!!!
Thanks Amber for helping get my app situated
I moved in, on my own, no help from the office AT ALL $40 administration fee. For what?
Move in, next day, elevator doesn't work. Still waiting on District Manager to return my call with his supervisor's name. 2 calls to corporate, no resolution. There's a 2 inch lip around the doorway, so a loaded cart doesn't go over. Just a horrible experience.
I need to share this experience today at Public Storage in Forestville. First of all I want to thank Kiya, she was so helpful, addressed all my questions, she gave me options and resolved my problem. She has excellent customer service service. I'm so glad that finally found someone that could help me.
Thanks again
Amber helped me out a lot. Great customer service.
Kiyah is super friendly efficient and professional. Highly recommend this location.
Outstanding customer service! Love the location of the storage . Kiya is the best !! Thank you 🙏🏽
Kiya is great , y'all are lucky to have her ,, system gave her a little trouble and she still found away to complete my rental and get me moved in . Love it
Amber was great with helping set up my rental thanks again
I had a great telephone conversation with Kiya at the Forestville, MD location. She was very informative, polite and patient with me. Keep up the good work. Your telephone etiquette was awesome.
Such an easy process and I felt very safe at the location.
Kiya is so awesome got me checked in so quick
Kiya is outstanding! Beautiful property she got me all signed up and downloaded the public storage app and made life so much easier! Great work Kiya =)
Kiya the property manager Is outstanding! Very nice young lady and knows how to do her job .
Kiyah was super helpful in getting me setup with my storage unit. She has a wonderful smile and great well done fingernails to match. I would definitely recommend her to other friends and family.
I had a good experience. Easy access, and clean. Associate Dominique was very helpful, very pleasant and offered assistance if needed. Great service to the customer.
Thank you!
Kiya was really great and made my move in with public storage easy .
Kiya helped me move in today and she made my process so easy! Great employee happy she was here .
I had a hard time paying bill over at public storage in suitland and I had to come to the forestville location and the young lady who help was so amazing and helped us pay the bill and get everything settle with no problems or attitude Kiya is Very Good .
The young lady Kiya the property manager, is so pleasant and has beautiful customers service. I have rented with public storage for years. And she's amazing and made it so easy .
Kiya is awesome, she helped me move into my unit and made my life so easy , I appreciate her and public storage. Great job 👍
Move in was easy , Kiya assisted me in moving in and completing rental . Happy I choose this location. Thanks Kiya
Down to the detail! Customer service
Very easy move in process with help of Kiya
The young lady Kiya is absolutely awesome, she was a lot of help
Kiyah service was outstanding. She’s very informative about the storage’s down to sizes , locks ect. She has her job down pack & a very kind hearted lady . Thankyou so much
Kiya helped me and my family move in our unit on a great price she's awesome
Had a rough time completing unit over the phone and online , came into the office and Kiya help me with in no time !! We got the unit and we moving things in . She’s awesome and property is amazing!! I’m happy
I had such a great experience at this location! Kiya was so helpful and she took time to answer all of our questions. Through her excellent service, we were assured that that was the location was the best for us!
The Property manager Kiya is outstanding , love her customer service. Property is very convenient and well put together I like storing here . Great choice!! Kiya keep up the good work .
This property is absolutely amazing, very nice location. Love working with Kiya she’s the property manager here and she’s such a sweet heart .
Kiya is outstanding , she was able to help my dad and I move and and found us a nice rate . Wonderful property .
Property very clean and convenient, Kiya the property manager has amazing customer services skills , loved doing business with her she made things so easy .
Kiya is the best and she was so patient with my busy toddler ….. thanks again kiya
Kiya helped me with my storage unit shes a awsome property manager and property is really clean and convincent.
This property is so convenient, I’m really happy, I had the property manager there to help me .. her name is Kiyah And she’s awesome !!
Kiya is outstanding love the property!
Im happy i stored here , kiya is amazing the property manager,
Amber helped me with resetting my password on the app,so polite and professional Thanks again!
My wife and I are storing at this location and must I say the property is AMAZING, the property manager Kiya is OUTSTANDING! She made this process so easy for us . We came inside the office in distress, she calmed us down and found us an amazing price , and got us in a unit in no time . My Wife and I both agreed that this was the best experience we have had with storage! I don’t usually do reviews but we had to give this young lady and the property 10 Stars !!
Awesome young lady to da business with ,
Kiya was awesome she got us in and out and move us in the storage unit in about 15 mins , showed it to us and all . I love it here .
The property manager Kiya is outstanding, she made process so easy for MY husband and I. And explained everything very well. Happy I'm moving to this location. Good choice 👌
Kiya has great customer service
Kiya was awesome she made sure everything was good appreciate you kiya..
The property manager Kiya is AWESOME! She’s always a great help .
The property is neat and clean and I honesty love storing here!.
Kiya was awesome she helped me move in so easy , and got everything together I love her customer service skills . She’s Grreat !!!
You can store stuff here, and come grab it whenever you would like. Easy as pie.
Kiya was a delight and easy to do business with!
The property manager was awesome her name is Kiya , she made my moving process so easy , showed the unit off and everything. Thanks Kiya
Kiya was amazing I love her customer.
Kiya is outstanding, and she had a lot of patience with me knowing that I had a stroke . She walked me through everything. She’s so blessed .
This location is very convenient and clean and I loved the person behind the desk her attitude was so pleasant with helping my family and I move in .
Very clean !! Property manager is amazing great service !!
I had a chance to visit the property today for Boxes and tape and the property Kiyah had beautiful customer service.
Kiya is amazing I love her customer service Property is clean and neat .
Kiya is beautiful, has a wonderful personality and great customer , property is clean and kept up very well .
Kiya was very great working alone at a busy time with customer service also showing the unit she gets 5 stars without hesitation thank you for your hard work.
Kiya has beautiful customer service ! She helped me complete my reservation and made it very easy .
Great customer service from Miyah I appreciate her help a lot thank you she need a raise !!!
Kiya is beautiful, nice customer service she helped me complete a rental for another location. I came into Forestville and had no idea what to do . She got me squared away with everything I needed
Easily and smoothly got moved into my unit once I actually listened to Kiya. I can now admit that I was the customer that thought he knew more than the person working there but Kiya kept her cool and led the way. I’d recommend this location to everyone just because of this experience.
Kits has outstanding customer service and a beautiful personality, she made my moving process so easy . This is also a beautiful clean property.
Kiya has outstanding customer service and a beautiful personality, she made my moving process so easy . This is also a beautiful clean property.
Kiya is very helpful anytime I have been on the property. She has always been able to answer any questions and help whenever I need it. Whatever issues I may have they are always handled immediately!
Cornelius is an awesome guy I got an smaller space than expected and got me the right size I needed and made sure I was comfortable, and he made sure I got the app to be extra helpful 1000 stars
Kiya was the property manager on duty she is outstanding, I was having a bad experience until i came to this location and she helped me so much . Thank you !
Kiya is amazing love her customer service
Cornelius is great and have patience explained the information I needed very well and helped me as best he could 10 stars
Cornelius is excellent great customer service and place is very clean and smells great
Cornelius is very informational and pays attention to detail excellent guy and property
Awesome customer!!! Excellent service my first time storing and KIYA the property manager made it so easy for me . Absolutely love her ! We need more people like her working .
Cornelius is a great guy helped me with the app and getting yo my unit
Cornelius is a great guy and outstanding guy
Cash helped me he's great
Cornelius is very professional and and helpful and the facilities are very clean he is an awesome guy
Cornelius is an awesome guy 👍🏾
Cornelius is great and the property is spotless awesome guy
Cornelius is an awesome guy very patient
Cornelius is the greatest
Cornelius is an awesome guy
Cornelius was extremely helpful and gave me expert recommendations on the size unit I needed. He took the time to walk me around and tour the different size units. Excellent customer service!
Cornelius is great and very patient great customer service
Cornelius is excellent showed me my unit and made sure I was comfortable and help me download the app awesome customer service
Cornelius was awesome and helpful
Cornelius is very professional and informative great customer service
Cornelius is awesome he helped me transfer my unit to stay with this great company and put the app on my phone to make it easier to pay and open the gate , Kudos to him and give this guy an promotion
Cornelius is awsome and made my experience and experience and showed me the app and how to get in wonder customer service
Nice clean facility, but closing hours are to early for my schedule
Property manager assisted us in a professional manner and very helpful in assisting me! Need more like him. Thank you so much!
Cornelius is very detailed and helpful
My salesman was on point he show me a couple of units recommended what was good for me at this time. So I'm happy with the service I received.
Mice ATE into my my BRAND new sofa and has completely ruined it! The sofa was still in the ORIGINAL box. They left numerous droppings and looks as if they have made my sofa into a home. I called the storage office as well as the customer service office and have not received a return call or email. I am so very disappointed not hearing anything from anyone when I was assured that I would. I have pictures to show my sofa.
I had the most positive experience during a very stressful time. I was extended so much kindness and courtesies. I can't thank him enough. From walking through other available possibilities to providing a chair for me to sit in because I'm on crutches and then helping me set up stuff on my phone.
Overpriced, but clean and accessible during regular business hours.
Cornelius - Excellent customer service. Resolved my issue within five minutes. Job well done!!
Cornelius is great and has great customer service.
Great service excellent customer service
Cornelius is very helpful and helped me install the app now I can zoom in and out
Cornelius was very helpful
Outstanding service from property manager.
Cornelius was excellent services was outstanding