Irene was incredibly helpful, highly recommend!
Looked into renting a unit for my daughter and her husband and ended up meeting Irene. From the moment we spoke, she made the entire process clear and stress-free. She didn’t rush us or pressure us—she patiently walked us through every step, explained how everything worked, and genuinely listened to our concerns. What stood out most was her follow-up; she checked in a few days later not to push a sale, but to make sure we fully understood everything and had what we needed to make the right decision. By the time we left, we felt confident, heard, and genuinely taken care of. We knew our daughter would be in a safe, well-managed location—and that we made the right choice because of Irene. Absolutely outstanding service.
Irene is so sweet she helped me understand the new gate system and has the best smile.
Irene from this location went above and beyond to assist me while the manager of my location was out.
She followed up as promised and even followed up after I reconnected with the manager of my location.
Thank you, Irene for coming alongside me and handling the situation professionally.
I was very pleased with the efforts and finesse Ms Irene. She took ensurem my rental space location was very convenient.
My mom visited the Belair/Forest Hill MD Public Storage location to make a payment for my unit in another state, and we couldn’t have asked for a better experience! Irene was absolutely wonderful in her patience, professionalism, and incredibly helpful in quickly locating my account and making sure everything was handled smoothly.
The facility itself was spotless and well-maintained, which really stood out. The office area was clean, organized, and welcoming, and the whole process was fast and hassle-free. It’s clear that the staff here take pride in their work and in keeping the property in great condition.
Huge thanks to Irene for her kindness and efficiency. She truly made the whole experience stress-free! Highly recommend this location for anyone looking for friendly service and a clean, well-run facility.
Great Halloween deal! Appreciate customer service. 5 by 10 Unit very tall, clean and safe!
Irene was super helpful in getting my family's storage set up during a sudden moving event. Very grateful for all her help!
So far, this has been the best storage place that I have been at. Irene has been such a big help with everything and all my needs. Every time I have a problem, she can either handle it or find out what’s going on and takes care of it Thank you Irene for making everything so easy.
I have to agree with previous reviews, Irene rocks. Was tremendous help with billing and future options
Wonderful customer service at the forest hill location, even when renting for a different location!
Irene has been a pleasure to deal with and has gone above and beyond to ensure that I am pleased with my storage unit. Excellent customer service, complete ease of access. Would recommend to a friend!
Allie was super sweet when I came to sign my new lease, answered every question I had and was very welcoming!
Irene the manager has been so helpful in paying my bill . She is very helpful at helping her customers in every way possible. I give her Five stars for all she does to help .
I had to come in since the switch over to update some things and Allie was so helpful and very welcoming, and knowledgeable about everything I had questions about. Great experience.
the property manager Irene was so helpful and very knowledgeable. She made several suggestions that made a big difference for what we needed. Great to work with!
Allie was so helpful today, I had to come in to sign a new rental agreement and she was amazing!
Irene was extremely helpful and friendly! Excellent customer service! She made my day
Irene is so incredibly helpful. She called me to discuss my space and was so friendly. She helped me get a better rate, and set up the app and online access.
Shes great.
Much better prices then I was paying before and the office lady Allie was so sweet and helpful when It came to making sure all my needs were met.
I had a few questions coming in about the new company taking over and Allie was so helpful, answered all my questions and got me a cheaper rate as well ! Definitely a good switch!
Went in today to make a payment and the young lady at the front Allie was so kind and welcoming, glad the new people are so friendly !
Irene helped me set up new rental agreements. She is so awesome
So glad that l got to meet her. Very Very helpful
Irene is great! Not only help me find the right storage for the right cost but also a bit of therapy. :)
Public Storage acquired the facility at which I have been a long time renter. They were very helpful and worked with me and my wife to get a much better rate and a new refreshed unit. I'm saving a ton of money and no more maintenence issues. Extra thanks to the local office for being so kind and helpful.
Worst customer service I have experienced in a long time. Absolutely no desire to help me sort out issues created when Public purchased the location from Extra Space. Rude, insensitive and unprofessional.