Public Storage Self-Storage Units at 3487 Chevrolet Dr, Ellicott City, MD

Mac was great. He showed me several units and was very knowledgeable and professional!

Mac is super friendly and helpful! He got us squared away in just a few minutes with an even better deal than I imagined! Thanks Mac!

I wanted to say that Mac has consistently demonstrated exceptional customer service to me. I have three units at this location, and he was always friendly, patient, knowledgeable, efficient, collaborative and skilled in anticipating and expressing all the potential factors and solutions that could arise with my shifting needs. He is a first-rate resource for us AND Public Storage!

Mack was helpful and professional. Place looks clean and neat. Going to rent.

Mac was a big help trying to figure out what size I would need to rent.

Good storage experience

They raised the rental price by 37% after 4 months.

It was very professional

Mac was a great help.

I'm a mover and have been to several Public storage locations in the area. I have seen the manager Kayla at a few of those locations. Today i heard her ask our client for a review and wanted to leave one as well.She is always smiling from ear to ear and ready to help. Just want the company to know.

Horrible Horrific Terrible experience, I’m writing this Caz don’t want to happen this to others I have rented a unit over there, on my first day in facility the elovater was not working, by calling them they said to use stairs, getting in by stairs and wanting to come out the code is not working, my 21 year old cousin struck in dark for 25 plus minutes with no help then finally he make his way out through emergency exit. That was horrible. By calling them again and again out come is negative. They make some false promises which they trun down next day. Call center representative was awful and mean. Completely unacceptable. Hope higher management understands the situation and try to make it right. Don’t wanted to write negative but don’t want to happen this to anyone else.

Excellent customer service from the young lady Kayla in the office!

Tyrone E. Keys PO Box 454 Ellicott City, Maryland, 21041 [email protected] 207-200-3468 September 9, 2024 Mack Public Storage 3487 Chevrolet Dr. Ellicott City, MD 21042 Dear Mack, I am writing to express my sincere appreciation for the outstanding service you provided during my recent experience at Public Storage. Your dedication to your work and your exceptional customer service truly made a lasting impression on me. From the moment I walked in, you made the entire process effortless. You took the time to understand my storage needs, and your knowledgeable advice helped me choose the perfect unit. Your patience, attention to detail, and friendly demeanor made what could have been a stressful situation an easy and positive one. I particularly appreciated how you went above and beyond to ensure everything was in order, from explaining the terms and conditions to making sure I had all the necessary supplies. Your professionalism and commitment to customer satisfaction are truly commendable, and I felt well taken care of throughout the entire process. Employees like you are what make a company stand out. You’ve turned what was initially just a business transaction into a pleasant experience, and for that, I am truly grateful. Thank you, Mack, for your exceptional service and dedication. You’ve earned my trust and my highest recommendation. I will certainly be sharing my positive experience with others. Wishing you continued success in your career! Best regards, Tyrone E. Keys

Staff is very polite and helpful! Very clean facility as well

Peggy at the front desk was amazing!! She was very helpful in helping me switching out units last minute. If I could give her more stars I would! Definitely have a great employee!!

I just got by taking a online space and then I didn’t like the specific unit allocated online Mack helped he greatly too transfer the unit and change my decision on the same day that was quick, his relation to customer is highly appreciated

At first I had high hopes with this storage location, however things went down hill. Our first visit went great. Every visit after that has been a disaster! The codes to the door never works, we've had movers have to wait while we figure out why we could not get in. Which cost us money because they are paid via the time used. No one is ever in the office during the times we've stopped by to help us. You literally have to call and be on the phone for at least 10 to 15 to get help. I hope they improve this malfunction soon. If not we'll be finding elsewhere to store our things.

Had a great experience at this place. Mac was so helpful and nice. Thank you for your help with all my moving questions and materials.

Mac was great and got me moved in with no issues. Very friendly and I highly recommend this location.

I recently secured a storage unit through an online promotion. The size of the unit is perfect for my needs, and I’m very pleased with the cleanliness of the facility.

Very clean facility! Mack and Kayla at the front desk are so helpful and polite!

Mac was so extraordinarily professional, knowledgeable, and kind! Mac is a true asset to Public Storage!!!! I rented due to Mac’s expertise!

Excellent facility! Very clean and safe! I've had the pleasure of speaking with the delightful young lady named Kayla, she was extremely helpful, knowledgeable and kind. Fabulous customer service with a smile!

Kayla and MAC gave me a crazy move in ! Fast and good customer service

Mac was an extremely big help!

Kayla and Mack are the best keep up the goodwork

My husband and i rented a unit here recently with a girl named Kayla. She was so sweet and helpful. She was very patient with us and had answers for our many questions! We had even more questions for her today and she was such a huge help. Thanks again!

I called Ellicott City location and spoke with a Michelle. She was wonderful, had excellent knowledge and understanding of what I would need and made me feel comfortable about the safety of my storage and how everything works!

Big shout out to Kayla! She helped my mom with her rental this morning. She was super polite and informative. Made the whole process so easy. Thank you again!

Clean, easy, good service

Once again thanks for the help with units

Juan was very helpful and walked me through everything. Will use public store again when I need them.

The best storage facility around the greater Baltimore area, BY FAR!!! Juan is an excellent representative for the company. Public Storage got themselves a good one here. He is polite, accommodating, and a true gentleman. I wish I could find employees like him. You just don't see people like that anymore. Shaelia, is also an amazing person. She is always smiling and is such a sweet person. Shaelia also deserves a pat on the back. Lastly - The facility. Its clean. Period. I didn't observe not one drop of mouse dung on my inventory. Not one. It also doesn't have that weird storage facility smell most have. I buy units all around the DMV area, and this one definitely tops them in terms of cleanliness and hospitality. Highly recommended. Come see for yourself! Juan and Shaelia will take care of you!

Juan was super professional and patient with me. He walked me through the process and I hope he keeps up the good job.

Property manager Juan will help with all your storage needs and speaks different languages making him very valuable in today's society. Job well done

I had a very pleasant experience over the phone and in person. Everyone was very helpful, friendly, and answered all of my questions and concerns. This location is very clean and well-organized!

Called this location this morning and the guy I spoke to was very friendly,helpful and very patient with all my questions and concerns. He was able to answer all the questions I had and give me clarity as well. He not only listens but asks questions as well,that I may have forgotten to ask. He makes it easy to be comfortable with renting or deciding what I rent with you.

My experience was top-notch. I had the pleasure of working with Juan. He was very friendly, patient, professional, he answered all of my questions and was very attentive. The facility is easy to access, convenient and very clean. I would highly recommend.

Juan does a great job on the intake

I absolutely love this Public Storage facility, in most part because of the exceptional customer service I always receive from Juan and his colleagues. I have been a customer since 2018, and throughout this time the customer service, cleanliness, accessibility, climate control, availability of carts every time, ease of parking, online options, and security of this "home away from home" for our important belongings has been consistently exceptional. When slight problems arose, Juan has ALWAYS been there with a smile, friendliness, and effective solutions to help me. Thank you!!

Excellent customer service and the building is clean.

Staff is very helpful and it has a nice variety of unit sizes.

This facility is run very well. It is clean, well-lit, and safe. Juan was very professional and helpful during all interactions. His kind and attentive personality made our experience extremely pleasant!

Juan and Kayla were very helpful and super friendly! I absolutely recommend this location!

Really great customer service AND they have an app that you can use to get into the building, manage your account, all the things. I had no idea that was even possible but highly recommend.

Representative was very professional and polite. Explained everything in detail. Building was clean and the smell was good. I highly recommend this storage facility.

Really good costumer service. Kayla answered all my questions with patience and helped me went through all the steps for getting my unit. Highly recommended!

The best experience I have had like to customize service and the quality of the storage unit are excellent

I’ve always had good service from the front desk attendants. They are knowledgeable and easy to talk to. Thanks so much for all the help

Public Storage has friendly and helpful staff. They go beyond the call of duty and are very understanding.

Excellent! Super service.

The staff was very helpful in updating the multiple accounts that I have. They were very professional and friendly.

This is the place where you want to store your stuff temporarily. I used for 4 months while I was in moving transit. It is very clean, nice staff (Juan is the best one), easy access and a good security system. I have used the other storages and they never met my expectation. This one is the very good storage that I am glad to find!

Juan has been incredibly helpful.

Kayla & Juan were exceptional to work with! The location at the Public Storage on Chevrolet Drive in Ellicott City is perfect too! They made the transaction easy! Highly recommend! ⭐️⭐️⭐️⭐️⭐️

Do not use Public Storage. Even though we thought we signed a contract for a year rental, the fine print allows then to increase monthly fees. Our rate just increased 15%. What a pain to have to move storage units because of unethical practices.

Wonderful customer service and very clean. Super happy with the service provided by Juan.

Clean & ready access.

Juan the property manager is excellent. Facility is clean and property is highly secured.

Outstanding service with Juan. Thank you

It was a great experience. Juan was really helpful and patiently explaining the usage of the storage.

Kayla P and Juan are awesome. The location is secure and quiet. The inside storage is clean and well maintained. If you are in the EC area and looking for a storage unit, this is the place.

Kim at this Public Storage facility gave me the best customer service I have ever received!

Great service from Juan throughout my time in the facility.

Juan was very helpful and explained the process for renting a space. He helped us rent a unit which was easier than expected.

Not being kept nearly as clean since ownership changed. The new owner also got rid of the perfectly functional carts and replaced them with dinky plastic ones that are hard to steer. Update: they raised the rent $30/mo to $180. I got a slightly smaller unit in a new facility for $46/mo. Goodbye!

Very nice location, clean and climate controlled. The staff, including Juan and Linda, are very professional and welcoming.