Super clean space & Ashley was so helpful today when storing my items.
Ashley was the best. These sie is very clean and safe. Great customer service.
Ashley is amazing she does a great job running the property!
Ashley was awesome today very helpful ...thank you!!!
Ashley is the best storage manager I have ever worked with. She is always helpful, always going over and beyond , always supportive, and extraordinary. I will recommend a thousand times
Ashley & Angelica were super friendly & helpful. Such a clean and well-organized facility.
Ashley is amazing does a great job and is always very professional and helpful!
Super clean property, Ashley and Angelica are the perfect duo very lovely managers.
Ashley and angelica are amazing.
Angelica is a wonderful help, she made getting a unit super easy and ridiculously quick. Thanks for your help Angelica!
Ashley is amazing she provides wonderful customer service! The property is so clean and secure.
Ashley the manager was so awesome and was able to answer all my questions.
Property manager fixed my issues and helped me greatly in my time of need. Ashley is the best !!!!! Best personality and gets the job done !!!
Ashley G. was super knowledgeable and friendly! She was ready to answer all of my questions, from choosing the right unit size to providing moving tips. Highly reccomend!
Very clean property and Ashley is amazing and provides excellent customer service!
Great facility even better is the customer service… we love Ashley!
Property continues to be kept up with the highest standard of cleanliness, professional staff who are availableand helpful. Never have had an issue!
I received professional customer service from Mr. KD.
Angelica and Aahley is absolutelyamazing and speaks Spanish!! very good service!
I had recently went to store my items here, Ashley was very helpful getting me set up, explaining the prices/options and showing me how the unit looked. 10/10 would recommend for anyone trying to store their things in a clean, and organized location. In case you dont have a lock, you can buy one there as well :).
The manager is unprofessional and threatens unit holders who has been 1 to 3 days late of threats of your unit being auctioned and sending you to collections. The manager failed to call me with respect and decent customer service. Their practices seem predatory and they fail to speak to customers with respect. Would not recommend coming here. It is May 4 (3 days after the first) and they are making it seem like the unit is never paid on time.
They need to learn how to talk to people.
Angelica was very friendly and helpful, she was absolutely amazing 100% recommend.
Angelica was very professional helped us all the way though our transaction.
Clean and well run, nice people behind the desk
Angelica helped me with my arrangements today & was very nice to talk to
Super convenient and great price! Ashley went over different options with me and made the process so much easier.
Ashley is amazing great customer service. Always helpful and maintains her facility with the highest level of professionalism.
Ashley Is absolutely the best ! Excellent Customer Service and the place is so clean and organized.I would highly recommend this place
Angelica and Ashley outstanding service!!!
Great property Ashley is amazing. wonderful customer service!
Ashley is amazing great customer service. Move in procesos was si easy!
Angelica was a huge help! I had a hard time figuring out how everything works, but she arranged my account and helped me locate everything quickly and easily -
I was very pleased with my experience at this storage center. I especially appreciate Angelica for helping me with the whole process. Thank you.
Brian was awesome!!! Curtesy’s and willingness to help. I would highly recommend pubiic storage especially the Burtonsville location. 5 stars!!!
The customer service was great Erica was very professional & helpful , any questions or confusion I may have had she explained clearly & answered all questions, very satisfied with the customer service
If I could give negative zero stars I would. I am currently renting from the Burtonsville, MD location on Sandy Spring Road. This is the WORSE storage company I have ever dealt with!! They are extremely money hungry and their collection practices should not be legal. Because I had a past due balance, they cut my lock off my storage unit and left the cut lock on the floor inside my unit, as to further humiliate me. They were ready to send my things to auction over a one month storage balance. They call, text and email you incessantly every couple of days until your account is settled, even after speaking with them multiple times. Their business practices are unethical, uncompromising, they lack basic humanity and compassion. Just another greedy corporation in America. I will be moving my things out IMMEDIATELY. Make sure you never plan to be late with your payment before renting with these vultures! Or you will quickly regret it!
After dealing with a rough move , it’s great when someone makes one part of it easy. Erica did exactly that. She was kind from start to finish and made sure that everything about my storage unit went right. She was a god send! Highly recommend ASK FOR ERICA!!!!
Erica was so amazing she really did help so much
Had such a great experience renting my storage unit, Erica was such a great help. Made the whole process as smooth and painless as possible. Explained everything I needed to know and couldn't have asked for more. Thank you, Erica ! Awesome customer service !
Erica assisted me well and handle things very professional. Your company needs more employees like her. She deserves a raise and a bonus on her next paycheck. I'm for sure gonna refer everyone to your location thanks to Erica ✨✨✨
Place was great and the staff there A1 very helpful especially Erica she was deffinlty very helpful she was great need more employees like her intake this place 5 stars
Very nice and clean location, Erica was patient and very helpful. Thank you for helping me with my storage needs.
Erica was very professional and helpful. I recommend public storage at this location
Érica She’s very professional and polite, know what she’s doing and she really work very hard to keep this property spotless. Keep doing what you do cause you are awesome!!!
Erica Has Always Done A Great Job To Make Sure I’m Aware & Satisfied With What’s Going On. She’s Super Nice & Very Helpful When It Comes To Things I May Not Know So Make Sure To Keep Her Around !
Erica help me a lot and I appreciate her help and it made easy for me to get my storage
Erica was super attentive and real good in making sure I had the best experience. Thank you. She’s the best
This place is very accommodating. Erica is very professional.
Erica was great Customer service!
Erica was so nice & helpful with getting my retail space. I really appreciate her & recommend her to anyone who needs some extra space in their lives.
Erica the best employee on this location. Very nice and professional
Erica was amazing, gave me the best customer service & answered all my questions. I will only be coming to this location because of how helpful she was!
Way to represent the company Erica.
Erica was very helpful and respectful! This location is very customer friendly
Beautiful Erica does an amazing job !
Erica has great customer service
Ive been a costumer for years and i jus wanna say ive had a good experience with Erica, she is very helpful and polite. Overall great service highly recommend!
I got to know this storage thanks to my friend Name Erica who told me about this storage very helpful could use it to storage some vintage furniture personal things that I can't keep in my house so I rate it a 5 and thanks you Erica I appreciate it alot .
Best experience ever with Erica
Erica was a great help good customer service.
Erica is amazing! Very helpful great service!
Erica is fantastic and was a big help
Ashley is great. She’s very professional and polite, know what she’s doing and she really work very hard to keep this property spotless. Keep doing what you do cause you are awesome!!!
Ashley and Brian really great empleados
Ashley is a really Great manager. Very clean property . Great service. i really recomend this place.
Brain and Ashley they are really great employees thank you guys
Ashley was so helpful and patient. Excellent communication and customer service! Highly recommend this facility!
I rented with this location for multiple years. Ashley is super professional and offers great customer service. Although, I no longer have a need for a storage rental, I can definitely recommend this location. The staff is friendly, knowledgeable and helpful.
I have been a customer with EZ Storage now public storage since 2016. Ashley has been absolutely amazing! So delightful very pleasant and very helpful. Personally, I love the cleanliness how nice it smells. It very well kept which makes me feel good about my personal belongings being in a storage unit with great upkeep. Ashley u are “THE BEST”
Great place to be. We went there as community movers to help move some personal stuff there. Person at the counter was very pleasant.
My experience with the manager, Ashley was amazing! She was helpful and patient, as I wasn't sure what size I needed and, had no idea what size to get to store my items. Ashley showed me several units, this helped me decide the right size for what I was storing. I highly recommend going to see Ashley, if you are in need of storage in the Burtonsville area, she is great!
Ashley made our experience so quick and easy! Got our storage unit in less than 10 minutes. Would definitely recommend :)
Ashley is amazing and super helpful!
Ashley is amazing, very helpful and professional! She keeps the property so clean and is always so helpful!
Ashley is so kind and helpful see her for anything you need!
Thanks to Ashley , she is the best , She deserves more than 5 stars. Customer service is excellent.
I have been with this establishment for several years. Although ownership has changed, the quality of service here with Ashley remains exceptional (we miss John, too). The pride she has is evident. She knows our family by name. It's always expertly clean, no leaves, the floors are immaculate and the temperature all year is perfect. Public Storage, do take time to recognize Ashley for what she does to make her guests feel like it is an extension of our home. I have spoken w iui th many customers (we are all friendly to each other). One thing is certain and true: The powers that be better do whatever it takes to retain her - because if she goes, a bunch of us will leave, too. SHE is why we stay (because your prices are not why we are still here. That is for sure.
Ashley and John are the best!!
Amazing! Ashley helped us out, was very professional and was able to get everything completed fast and efficiently.
Great property very clean and alot of carts! Ashley is amazing and so professional see her for anything!
This is the cleanest and best kept facility around that I’ve seen! The space is conditioned with good humidity levels. See Ashley, she is the best! She set me up with what I needed and at a good rate.
No matter how busy or day of the week, this public storage location maintains the highest level of service and responsiveness. A pleasure to stay in Burtonsville with Ashley and PSA-com!
Great customer service from Ashley
Ashley was so helpful in helping me rent my unit!! She made the whole process so easy and I look forward to seeing her when I’m at my unit!!
Super happy with the excellent customer service Ashley provided! I will definitely tell my friends and family!
Ashley’s service was great!
DO NOT RENT HERE UNLESS YOU WANT TO MOVE YOUR STUFF WITHIN SIX MONTHS!
48% rent increase in 15 months!!! $169 -> $205 -> 251
Was ez-storage when I rented for $169 in March 2021. PS bought it a couple of months later, and raised the rent to $205 in Oct 2021. Just got an increase note to $251 (June 2022).
PS keeps buying storage places in the area and is acting a monopolizer!
(The facility itself is nice, but expect to get GOUGED if you rent here. They're counting on you now wanting to move your stuff every six months!)
Awesome site Ashley was great and gave the best service
Ashley and John are so wonderful. They run a great property. Very clean, secure, and a lot of moving carts!
Ashley and John are the best! Best customer service I have experienced. I have spoken and received help from both Ashley and John and they are always so friendly and do all they can to assist you and answer your questions. You do not feel like another number. Their friendliness and helpfulness is so genuine. I have spoken with Ashely more, and for longer periods so this part will focus on her. She has never made me feel like a customer. She is so friendly she makes me feel as though we are friends.
Ashley is amazing! Great customer service.
This storage facility is awesome! Exceptional customer service, John was so awesome. He showed us around the facility and was friendly and helpful. He’s very knowledgeable, he keeps the facility super clean! My husband has a unit here and he raves about this facility and how awesome John is at keeping it clean all the time. I highly recommend this facility it’s sparking clean & great service which is super hard to find nowadays.
Brian and Ashley good customer service
Every time I visit Ashley is always helpful. This was a great experience.
Ashley is always so friendly and helpful! She goes above and beyond to help her customers and make storing here a great experience!
Go. See. Ashley. By far the best experience I've had with a storage facility. Extremely clean and the customer service is second to none. Feels like my belongings are safe and secure at all times. Thanks again Ashley!
An excellent facility! Very clean and well maintained. Ashley is amazing and very professional. I was having a really bad day and she made me feel so much better, what a lovely lady! Will never go elsewhere for my storing my things!
What a great experience storing with this company. Ashley was such a major help getting everything squared away. Awesome customer service very professional highly recommend.
Ashley Garner was such a great support and went above and beyond to help me with any issue . She has heart and is a great asset to the company.
i have had nothing but positive experiences at this Public Storage location in Burtonsville, MD. The office staff have provided excellent customer service with every interaction I’ve had with them. They take the initiative to be helpful by explaining options to find a unit and pricing to meet customer needs. I am always treated with respect and leave feeling like a valued customer. I also appreciate that the site is well maintained and reasonably well lit. I have rented units at other storage locations and the service received in Burtonsville surpasses any others.
Easy quick move in! Clean property!
Ashley and John are great! Very professional the site is very clean and secure.
Ashley and John are amazing! They always have the best customer service!! Everything is always so clean, and there are always a bunch of moving carts.