Mac is amazing! He helped me to save money!
Stacy is an amazing person as well as an amazing employee of Public Storage on Taylor Avenue. She is super hard working and always available to help out if needed. Public Storage is lucky to have her!!
The staff was extremely helpful Stacey & Nick were great.
It is very clean and easy to access.
This is very awesome place.. I recommend to anyone please go see Mr. Mac he will definitely take care of your storage needs😍😍😍😍😍
Stacey was very helpful in setting up my app downloaded and now all my information is now visible, Thank you Stacey
Great experience. Very helpful and knowledgeable. Keep up the good work!
Just got off the phone with Candace at the Taylor Ave. location in Parkville/Towson area. She was extremely pleasant and helpful. I really hope her supervisor sees this review and is aware that she is absolutely the kind of person you want to have in Customer Service. She was able to get me what I needed all with a great attitude and very kind about everything while doing it. I have been using this location since 2022 and she is by far the most pleasant person I have encountered there. Thank you Candace :)
Peggy and Mac were pleasant help with us help show us how easy storage is very helpful.
Wonderful experience working with Peggy and Mac, who made my morning in helping me move from one storage unit to another. They were a joy to work with. Big pleasant surprise!
Great service!!! Peggy was very friendly and helpful. I have been using this storage unit for a couple of years.
Mr.mac saved me money on my storage unit for the next 6 months . Awesome customer service
Mr.Mac was very polite and knowledgeable about what to expect. A very nice person
Thank You Mac for your excellent Service!
Had a rate a significant rate increase and I went into the office and spoke with a gentleman by the name of Mac. He was able to help me get my rate down. Needless to say Im one satisfied customer.
Peggy and Mac are wonderful! They were so kind and understanding to our situation and help me and my wife sort out a terrible situation. We are both so grateful them. If we could give 100 stars we would. Thanks so much for everything
Good evening if you want stress free come see Mac. very pleasant n helpful
Mr Mac was exceptional. Professional and very friendly. Really enjoyed the experience. He made it easy! Should get a pay raise!
Excellent! Clean, Friendly, Helpful, Courteous and Transparent . Worked with Mr. Mac. Great person - very patient and helpful.
Mac m was such a great help. Made my auction pickup go smoothly 💕
Mac took the stress out my life by making my move sweet, and even got me refund on my move. I would highly recomend you see his facility😁
Great Customer service from Mac, easy process and clean storage awesome location as well
It's extremely hard now days to find and receiving great customer service. I visited Public Storage on Taylor Ave to get pricing on storage units. Candice explained everything to me, even the benefits of having insurance on my unit. Out of all the different storage companies I visited, I chose this one because of Candice. I hope to hear one day Candice received a promotion to management because of her knowledge of the company procedure and policies. Why to go Public Storage for employing this young lady.
Thanks,
Mr. Chaptman
Amazing experience very helpful and quick. Made what was becoming a stressful day an easy-going day. The team member that helped me was Candace and I’m very appreciative of her and just the fact that I just so happened to choose this location. Recommended to the next person this is where you need to be going.
I thank God for Candice who was very polite, good customer service expertise and informative. I wish it was more people like Candice in these positions.
I went to Public Storage located at 1450 Taylor Avenue and received amazing customer service from Candace Foster!!!
She patiently and enthusiastically answered all my questions, walked me through the process of renting a unit and shared some great information relating to utilizing the storage facility.
I was extremely pleased with the facility’s cleanliness, lighting, and unit size options that would perfectly suit my needs.
Stopped by to get some merchandise and was greeted by Candice she is a good asset to public storage..
Candice was really nice and helpful
Candice was the sweetest service representative. Very pleasant and kind.
Candice hands down one of the best employees in the building 🙂
Clean location, staff were friendly and very professional. My rep was Arlinda, she’s funny and made the showing an enjoyable experience. ☺️
After searching for storage units and experiencing a horrible situation with another storage facility, I visited this location and met Candice. She went above and beyond to help me. I was frantic walking in the door, she was very patient when I explained my situation, she took me on a tour to show me several units in different sizes, she also took her time to explain everything to me. By the time our interaction was over I felt very comfortable with this location and unit. Thank you so much Candice!!!!
I recommended this Facility to all. Ms. Stacy helped me as soon as I walked in she helped me find my bin and made sure everything was all settled. There a nice Establishment.
Top notch customer service. Thank you Ms. Stacey. You are amazing.
Stacey was so helpful.It was absolutely amazing.The way she got us in and out in such a timely manner I would recommend this facility to anyone!
Public storage formally known as EZ storage helped my family and I safely store our possessions, treated us with kindness and respect. Thank you
Stacy was very professional and gave out allot of information I did not no about since I haven’t use storage in years she was great
Candace was extremely professional and quickly investigated my problem with a reserved space. She then found me another space that fit my needs better. She knows her job well and I am impressed with her friendly, professional service. Give her a raise and hire more like her!
This is the first time I’ve ever needed to rent a storage unit. Thank goodness for Candice!!! She explained everything to me and took me on a mini tour. She was so helpful and friendly! Thank you Candice!
I had a great experience yesterday while going through the process of renting my unit. Candace F was attentive and knowledgeable in guiding me through the storage rental process. I appreciate her professionalism and caring in explaining everything. It was definitely very pleasurable. Thanks Candace.
Sometimes you need just a few boxes and a roll of packing tape, and you need ‘em quick. Public Storage was there for me in my time of need. The location was convenient, the storefront was clean and organized, and customer service was very friendly and helpful (thanks, Candice!). I don’t use the facility for storage, but after such a superb experience, I would gladly do so!
If you’re 1 month behind , your stuff is going to the auction but that is besides the point of my post , all my stuff has been out of public storage now for about 5 weeks now, i simply forgot my lock on my storage unit , as i understand this is completely my fault and offered to pay aprils rent next week when i get paid they refused and now expects me to pay for aprils rent , mays rent , late fees etc ..even though i contacted them before May 1st .. i just wouldn’t recommend, they don’t know good customer service and being able to help their paying customers .. i wasn’t asking for aprils rent to be waived at all i just didn’t want to have to pay mays rent when there is nothing in the storage unit and offered to remove my lock before may 1st . but they can go ahead an auction off a empty storage unit but definitely lost a future customer
Ms.Stacy is very friendly and polite .She has Great customer service very professional .She's never to busy to help .The facility is very clean and smells good .I feel safe and secure in the environment.
Is very bad attitude...
all the times you need the people in the office they are not there
Stacey is very knowledgeable. She was very friendly and helpful!
Stacy was very helpful and we appreciate her assistance
Super easy to use and helpful staff. Thanks Stacy!
Stacey was terrific and very helpful in my time of need!
Need to clean the building rental units too expensive 😫
Best storage place in Baltimore County good hospitality
In good customer service they call you on time to remember so you don’t get no Over fees and take care of you just like if they was renting a unit
Manager Stacey is very friendly and was able to answer all of my questions that I had.
Ms Linda & Stacy made My Transfer Very Easy & help to understand . I Thank them very Much .
Maxwell is a life saver! He made the process of getting a unit FLAWLESS!!!! He explained everything in details, answered my questions thoroughly and addressed my concerns. I'm happy I made the decision to go in store instead making a reservation online. He even asked if I would like to see the same unti I would be renting, and I did. The facility is very secure, good lighting, very very clean. I definitely made the right choice chosing this location.
Stacy is the best! She is very pleasant and professional. I had a great experience moving in and she did such a great job assisting me with my move.I would recommend this facility to my friends.
Great customer service and very clean environment. Stacey also helped me answered all of my questions with patience and professionalism!
Horrible customer service, and they also entered my unit unlawfully.
I highly do not recommend this unit they take advantage and over charge and the are currently in a law suit for ripping people off and raising rates. You’re at risk with having your belongings auctioned off with no notice. DO NOT GO HERE!!!! I’m pretty sure they are going to say they will work to fix it. But that doesn’t change the fact that sentimental family memories and heirlooms are now lost because of scamming employees. How do you pay a storage bill and not have access for a full 48-72 hours on multiple accounts. I am beyond heated with this company. It infuriates me that I no longer have obituary’s of loved ones and prized possessions that have been passed down. My mom and I have lost everything because they auctioned our unit with out notice. This truly sucks and I hope no one seeks service here ever.
Manager Stacey is very professional and helpful. She called me when I forgot to put my lock on; She arranged someone to fix the lights in my units without anything missing; she took care of the delivery when I gave her the key to my unit.
Stacey H was above and beyond helpful so professional. I highly recommend this location you won’t be disappointed.
Move out of unit early , asked 3 times to have my bill pro rated, now all you hear are crickets , but they were guick to raise the rates with no notice , I will never every use this company again, and I hope anyone thinking of using this place to go somewhere else , employees are great company SUCKS.
Stacey was very helpful and friendly thanks for being who you are
Still a nice clean place, however the heavy woman with the short hair cut that I interacted with a few Saturdays ago was so nasty I think she said her name was Stacey making it my last day there. Any other time I was there or called on the phone theother staff were pleasantly helpful. Found me another storage company.
Wonderful, clean facility with top notch staff. Tyasia was so helpful walking us through the process of transferring units. Fantastic customer service experience thanks to her competence, friendliness and professionalism!
Clean,spacious and secure
I came into public storage today and Ms Tonia gave me outstanding service. She was very kind and helpful. She is the true definition of customer service.
Ms tonya was a great help
Ms Tonia was great in helping me obtain my unit as a walk in customer
Ms.Tonia was super helpful and very informative she made my transfer very swift
Ms
Tonia was awesome with customer service.
I came here last minute and ms tonya was really helpful and made my process easy thank you so much
The first day I helped my brother move he got a storage unit we got there before closing hours and not a single soul was in the building and no instructions were left on how to get into the storage unit nor where our lock that we bought was it wasn't till we talked to another customer did we realize the lock was inside our storage unit container so we had to break the zip lock to just get in and then on the second day again no staff in the building at all as well as all doors not responding to codes Wich made us have to extend our U-Haul with money we don't have how are we paying for a storage unit that we can't even access this is entirely unacceptable something should be done to handle this immediately
I've never used a storage facility before, and registered online. I came within the hours of office operation, and no one was there. I had no idea it no direction how to access my storage locker.
Came back the next day to finish with what we were putting away, again within office hours (prior to 6pm, both times was around 4ish) and again, nobody was there and we weren't able to access our locker because the computer systems were down... And what a surprise, the office wasn't open again.
Only had a storage for two days and this has extremely deterred me from wanting to ever use public storage, since I have been unable to reach anyone by phone either.. I had to rent my U-Haul for another day because of being unable to access the storage unit yesterday.
Professional clean and safe
Miss Tonia was extremely helpful and made my move in experience exceptional!!
Stacey was very helpful and patient with me sure this rental. I highly recommend this location and her she’s great.
SCAMMERS! Quote you one price to move in …. $1.00 for the first month and some administrative fees and then sneak charges for “pro rated rent” and claim that its “past due.” This my first and last time dealing with this company. I should have known something was wrong when we went to go open the unit for first time around 10:30-11:00 am and NO one and I mean no one from the staff was there to assist with any questions or issues which I did have. Thankfully another customer helped us. I regret using this place.
Stacey was a pleasure to work with, she will very helpful and knowledgeable with helping me. go see her for all of your storage needs. very pleasesd
Very satisfying. They were good 👍
When this place was owned by EZ Storage it was clean, fair, well managed. Since Public Storage took over and cut back on employees, it's dirty and broken down (bonus: Mice!). This isn't the employees' fault; the company sets them up not to do the job. No wonder there is a lot of employee turnover. Also there's also only one employee in the office at a time, so if there's a problem they need to lock up the office. On top of that Public Storage nearly doubled our rates over 14 months. Go elsewhere.
Too much money for a tiny spot
Nice and clean. But doing the summertime they don't have the air conditioner on it's hot in there.
It great good place owner has changed and the service has also changed I cannot say it is for good. Customer are not their priority..
Clean storage units. Friendly and helpful staff.
The experience here was amazing ! The device was above and beyond and I would recommend anyone to do business here! Ms. Stacy helped me get my unit and was more then friendly and helped me to get the very best deal ! Thank you Ms. Stacy for your amazing service!
Sarah and Stacey we're absolutely amazing I came in to rent a storage unit but originally needed a different location and they still were able to help me and get me a unit at the location that I needed to be at. All businesses need to learn from these two ladies about amazing customer service I will always recommend Public Storage
Hello today kadijah and misha was a big help I'm from out of town and they helped me understand everything. they was clean made sure things was wiped down and had mask on both ladies was respectful they took the time out to show me different units that would be a perfect size for my family they even was patient with my kids running around the store a mom's job is never done but these ladies help me out so much with my kids and all .
Thanks ladies I would be telling my family and friends about this location two 👍🏾👍🏾 I wish all employees was like these ladies
Kadijah provided excellent customer service. She was professional, well-knowledged and prompt with executing my multiple requests. Keep up the great job!