Public Storage Self-Storage Units at 1434 Ritchie Hwy, Arnold, MD

Shout out to Steven! He's the storage man! Go see him! Thank you Steven for all your help over the last 3 years!!

They have amazing awesome and wonderful people there to help you

It's a nice place and they have nice and awesome people there to help

Manager is amazing, so respectful, and extremely helpful! Definitely would recommend!!

This place is very clean and I feel so safe here. Steven was very professional and I’m so happy I came to this storage place.

Angelica could not have been more professional and accommodating during the transaction of changing spaces. She was very positive and caring. It was a pleasure to do business with her at the Arnold Self Storage. Thank you so much , Angelica.

Excellent clean facility!! Beautifully maintained. Steven is a great manager and a pleasure to do business with!

I'd like to first say that I have looked around numerous Public Storage locations in the area and this location is by far one of the cleanest facilities I have seen. Stephen was very professional and equally polite. I would absolutely recommend this location.

Very convenient and wonderful service

I just left the Public Storage in Arnold . The place is immaculate! The manager , Stephan goes above and beyond to work with you to be sure your storage needs are met ! He is proficient and knowledgeable in managing the property . All our interactions have been seamless. If I could give 5 stars , he surely deserves it !

Stephen was the most dedicated and pleasant person to work with in solving our storage solution results . He returns calls promptly and explained everything thoroughly to us .

Great facility! Thank you Steven for all you help over the years! I will be recommending to anyone I know. I personally stored at this location for 2 years and it was great. No issues with the air quality or anything. Easy access. No complaints, 10/10!

Nice place! Staff is friendly and prices are great.

Steven is the man and, provides top tier customer service, and knows his craft

The storage unit is nice clean follow up

This storage unit has been so amazing it's been a great place to store all my stuff I recommend anybody buying a storage unit here It is clean, safe, affordable and very friendly

Great price, helpful onsite team including management!

Well maintained facility!! Good job Steven! It's a pleasure to do business with you!!

Very clean place. Highly recommend! Steven thank you for all of your help.

Good storage unit overall no complaints, except they raised my rent twice in my first year. I have been there for just a year. The people that work at the actual storage place are great and very friendly, the corporate office or call center are the ones that don’t care about their customers. Now I pay $100 more a month than when I moved in. There is nothing you can do to fight it because “it states in your contract they can raise your rent at any time” was what I was told over the phone. How is the cost of your stuff sitting in a storage unit, cost an extra $100 a month? They don’t move anything it just sits there. Read the fine print, lesson learned here.

The experience was unorganized, mis leading!! The promise one payment & then it’s all different types of fee charging your card. The property manager doesn’t try to help resolve issues, He just has an attitude the entire time. Never dealing with them again !

Steven (manager) is incredibly helpful, friendly, and easy to work with. The site is clean, easy to access, and convenient for me.

Steven provided tremendous assistance! He thoroughly explained our options and guided us in selecting the necessary products for moving and storage. Our experience has been outstanding, with friendly and prompt service!

I recently rented a storage unit at this facility and I couldn't be happier with the experience. The staff was incredibly helpful and made the entire process seamless. The unit itself was clean, secure, and easily accessible. The security measures in place gave me peace of mind knowing that my belongings were safe and secure. The facility was well-maintained and I never had any issues with pests or leaks. The convenience of having access to my unit was a huge plus, as I could easily come and go as needed without any restrictions. The pricing was also very competitive compared to other storage facilities in the area. Overall, I highly recommend this storage unit facility to anyone in need of extra storage space. The customer service, cleanliness, security, and convenience all exceeded my expectations. 5 stars all around!

This is the perfect place for what I needed. Not only was a good customer service, but everything was clean up-to-date.

The storage unit is very clean and affordable. I will let others know

The storage is clean and affordable

Just rented a couple days ago. Great folks at the desk. Very clean facility. Very pleased with ezStorage Arnold. Was happy initially, then they started the rate increase program. No reason - just because they can, rate go up and up. I think they feel you are trapped there and will just accept it. I was lucky and could just move out. Business model is predatory.

I rented a locker here a few weeks ago. I went to check the location out and Dylan was very helpful with showing me around and letting me look at some of the options. I was impressed with how clean the building was and the price was competitive for the area. I went back the next day and rented a locker. Again, Dylan was nothing but friendly and helpful. I've since visited a few times to drop stuff off and it's always been what you would expect, clean and accessible.

We rented a storage space in Arnold, MD. The facility was lovely but what most impressed me was Steven! He was very knowledgeable and helpful; an overall lovely person and a pleasure to work out all the storage details. When we showed up that day, we were unsure if we were going to rent there but after one conversation with Steven we were convinced.

Steven made the move-in process very easy. Thanks!!

I recently had the pleasure of utilizing the storage services offered by Public Storage and my experience was nothing short of excellent. From the moment I stepped into the facility, I was impressed by the professionalism and attentiveness of their staff. However, it was Dylan who truly stood out with his exceptional help and assistance. Dylan greeted me with a warm smile and genuine enthusiasm, making me feel valued as a customer right from the start. He patiently listened to my storage needs and provided me with a range of options that suited my requirements perfectly. Not only was Dylan extremely knowledgeable about the facility and its offerings, but he also took the time to explain the various security measures in place, giving me peace of mind about the safety of my belongings. What truly impressed me about Dylan was his willingness to go above and beyond to ensure my satisfaction. He took the time to walk me through the storage unit, offering helpful tips on how to maximize space and organize my belongings efficiently. His attention to detail was remarkable, and he even provided me with additional packing supplies to make my move easier. Throughout the entire process, Dylan exhibited a high level of professionalism, courtesy, and genuine care for my needs. He was patient and answered all my questions, making sure I felt comfortable and confident in my decision to choose Public Storage. His dedication to providing exceptional customer service was evident in every interaction, and I couldn't have asked for a better representative to assist me. The facilities at Public Storage were clean, well-maintained, and secure, offering a range of storage unit sizes to cater to various needs. The convenience of 24/7 access and flexible leasing options further added to the overall positive experience. However, it was Dylan's exceptional assistance that truly made my storage journey hassle-free and enjoyable. I highly recommend Public Storage to anyone in need of reliable and secure storage solutions. And if you have the opportunity, do not hesitate to seek out Dylan's expertise and assistance. His dedication to providing outstanding customer service is a testament to the company's commitment to excellence. Thank you, Dylan, for your exceptional help and ensuring that my storage experience with Public Storage was nothing short of exceptional. You truly made a difference, and I will not hesitate to return or recommend your services to others in the future.

Good clean facility. Great customer service! Thank you Steven!

The place was outstanding and the area was very convenient. It was clean and spacious. The storage definitely exceeded my expectations beyond limits. I am truly thankful for their good service.

Manager is kind, respectful, and very accommodating would highly recommend

Very nice place and steven is very nice and helpful!

Very clean and well maintained facility. Steven, the property manager is wonderful to deal with. He returns phone calls promptly, is always courteous, very kind and most helpful.

I had a unit here for about half a year. It was a good experience: I stored some important valuables in there and they were never stolen or messed with, and the employees were helpful but unenthusiastic. I have to admit that I was very let down when I first saw the space. It is 5x5 but when I signed up they made it difficult to explicitly see the height. Then I checked in to see this space at half the height I expected. It was a shame, but I managed to stuff everything and it was just enough space. I paid 50 dollars a month even after the whole “$1 for your first month” because of fees and the lock they force you to take. Just buy your own and return the lock they give you so that you can get a refund. I would recommend the disc shaped padlock since those are difficult to cut through (if you’re paranoid like me)

Excellent facility! Great service. Shout out to Syrita

I'd like to speak with someone about there not being any WiFi.

Is nice to work in this place Steven is a great person! He is very helpful during our LED PROJECT!

Clean & makes moving things into storage easy

We recently began renting a storage unit at this facility. Prior to renting, we toured the building. Kristen, the property manager, was very kind and helpful. She answered all of our questions and made the rental process as smooth and straightforward as possible. The facility was clean and the temperature controlled units appeared to be in excellent condition. We immediately decided to lease a unit and would definitely recommend this facility to others.

Kristen was a great help! Very knowledgable and polite.

I reserve a unit online and went in to confirm the size and the condition of the property. Before arriving I received a call from Kristen confirming my appointment. Upon my arrival I met Kristen who was super nice and took me to show me the size of the storage unit I was looking at. During the walk she gave an overview of the property and I could not help but notice how clean the entire facility was. I immediately decided I wanted the unit and Kristen went through the entire process in detail. The check in process was smooth and quick. Definitely recommend this storage facility and I think Kristen is an asset to the property!

This facility is beautiful, clean and well maintained. Kristin Bayne was very helpful and a pleasure to work with. I would highly recommend.

Steven was awesome, quick, efficient and knowledgeable. Faculty was extremely clean and neat

My experience today with Sylvia at public storage was very delightful and very professional. She did a wonderful job assisting me with the application for the rental unit. Very clean facility would recommend it to family and friends.

Sent the following letter to Public Storage after cancelling my contract in April 2023. I recently requested a lower monthly rental fee for a 10x10’ storage area (#3404) at your facility in Arnold, MD. The request was summarily denied. I made the request having seen my monthly charges rise from $116 to $122 after EZStorage changed to Public Storage in May of 2021. Subsequently, my monthly fees increased in October 2021 to $153, then again in July 2022 to $191, and finally to $241 in April 2023. The last increase resulted in a more than a 100% increase over 2 years. Surprisingly, the online fee for the same space is only $148/month. When I asked about this with the staff at this facility, I was told that I could get the online price but would have to cancel my original contract and move my belongings to a new unit. Obviously, the price increase over such a short period is as outrageous as the policy that I should have to move my belongings to another unit to get an online price that is almost $100 cheaper. Consequently, I terminated my contract in April in protest of your unethical and ridiculous business practices. I’m sure canceling my contract doesn’t hurt your bottom line, but it’s very gratifying that I’m no longer paying Public Storage almost $3,000/year. Thank you for providing the impetus for canceling my contract and saving me the extra $3,000 annually. I can only hope that many of your other customers feel and act the same way after your last price increase.

My sister recently got a storage unit and she absolutely loves how clean this place is and how professional Stephen the property manager is we highly recommend this place.

Best storage place around!!! Thanks Cynthia!

My husband dealt with Steven and said he was very professional, the place was very clean and somehow got him to sigh a rental agreement before I could have an opinion. Once I got here, I saw for myself this place is spotless, the elevators & restroom are immaculate. And meeting Steven way a joy. Highly recommend this place.

Steven was wonderful and made the process of renting a unit a breeze. He was thorough and helpful. The facility is secure and cleaner than I’d expected. Will stick to Public Storage for our future needs as well.

This place is really clean. And the manager Steven is super friendly and helpful.

This facility is very clean and Steven was very helpful. Great service provided!!

Started renting a unit here a few days ago. Facility appears to be clean and well maintained, and the check-in process was easy and smooth (thanks especially to Melanie at the front desk who helped me!).

Clean. Secure. Convenient.

Great facility. Clean.

This place is really clean and staff is very nice. I’ve had a storage unit before somewhere else with the same company not to far away and it was awful. This is great!

Best storage facility in Annapolis, been at many over the years. Convenient location, always spotlessly clean and Steven in the office is always friendly and super helpful, thanks Steven 👍

This storage facility is the nicest one in Annapolis! I was able to fit all of my stuff at a really great and affordable price before I moved. The manager, Steven, was very helpful, kind, and courteous when I first moved in. He showed my where my unit is and worked with me to set up my account properly with the really nice autopay function. I love how this Public Storage on Ritchie Highway has a nice gated parking lot so everything including my car is safe. I can access my belongings anytime I needed it with the gate code. The building is also AIR CONDITIONED!! Totally essential for these hot and humid Maryland weather days. Not once during my visits have I seen any signs of rodents or pests. The building is clean and labeled with big, easy to read numbers so it’s easy to find your unit and it’s hard to get lost. There’s plenty of lighting too! Thank you so much Steven and Public Storage for making my storage stay the best it could be! Will be using it again!

Clean space and we'll maintained. Staff was friendly and helpful.

Very clean storage center. Conveniently located and easy to access. Friendly and helpful staff. Plenty of moving carts.

I needed a storage unit and a family member recommended Public Storage because of their outstanding customer service. Now, let me tell you something, if you need storage space and you value customer service, you go see Steven at Public Storage in Arnold. My man took care of us from top to bottom, he keeps the cleanest facility I’ve ever seen and he’s there for anything you need. This is where you go to get the best storage facility experience of your life. Thank you, Steven.

Steven was the best and the units are very clean.

Needed a short-term storage solution and found this place. It worked out perfectly and the staff was awesome. Super nice facility and its very clean inside.

Public Storage - Arnold is a top notch facility. Steven was incredibly helpful from start to finish. He is professional but provides customer service as if he has known you forever. It’s rare to find folks who care that much about their company and their customers. I will be using this Public Storage facility for all my storage needs and referring all my family and friends.

This was by far the best experience I have ever had while using a storgae unit. Steven was fantastic and helped me througout the process. I can not recommend this place enough. It was extreamly clean and the perfect temperature. This was the kinda of experience that makes a lasting customer. 10/10 can not recommend enough.

Steven was very helpful and explained the terms and process thoroughly. The storage unit facility is immaculate and kept at a perfect temperature. I leave knowing our belongings are safe and nothing is being ruined by the elements. Huge thanks to Steven!

We are extremely pleased with the facility and would especially like to commend Steven who is always friendly and has always been very helpful in finding solutions for anything we need . Thank you Steven! We appreciate as well that the facility is always spotlessly clean which has not been the case with other facilities we’ve used in the past.

Very easy to reserve a unit online, and they had a great first month special. Steven was awesome getting us checked in on the first day - very knowledgable, friendly and professional. We've been using the unit for a few weeks now and it's very easy to access the property and our unit. Great security, too.

Loved the service and facility. Completely impressed with the staff and the amenities.

Very clean

Clean great people that work there very helpful I'm glad I got a storage unit there. 😃 I can't find anything to complain about...

Steven was very helpful and explained everything thoroughly. Very happy with the service.

Horrible policies, do not use. Don't believe the 5 star reviews, the location gives you gift cards for 5 star reviews. Cut our lock off without being in arrears on payment for the unit after auto billing us for the full month. We went there to put stuff in the unit, but the lock was changed. They indicated they cut the lock off vacant units at month's end as a courtesy to customers. Then why did I get auto billed for that month and why didn't anyone call to confirm? Some courtesy. AND, the unit ISN'T empty. I was still consciously paying per month to keep a unit to move things in and out over the remainder of the year...Highway robbery and a bunch of thieves. They won't mind selling your unit to someone else and still auto bill you for it. Be careful...

This place is very clean. Steven the manager is professional and answered all of my questions.

This was actually one of the nicest looking facilities I've been to.

Super nice and helpful staff!

This place has been great! Steven was organized and to the point when signing up and has been very helpful throughout this process. Highly recommend!

Steven keeps the facility clean. He also provides great customer service.

Came to this place last week to take a look at a spot. Very clean and Steven was informative and professional. I highly recommend this place.

Public storage in Arnold is a big help in my daily work day. Kristen and her team have been nothing but kind, and always go out of their way to make life easy for me. I wish we could go back to the old larger carts, but all in all this site is a 5-star storage facility.

Very clean, easily accessible, good staff

Steven was such a great help! Made everything so easy and the app is great

I've had to use several storage units over the years, and this facility is excellent. Always clean and well maintained. Steven helped me upgrade to a bigger storage unit yesterday, and he was excellent. Great customer service.

Steven was extremely helpful. Helped get us set up with the right unit and walked us through payment. He had a great, friendly demeanor about him, and remembered us when we came back a few weeks later. Very thorough, accommodating, and knowledgeable!

Im very happy to rental a storage united for my personal stuff here these guys real helpful and provide right information Im relax right now thanks

We have been renting here since August of 2020 and the facility and service are great. We wanted to consolidate from a big unit to two smaller ones and Steve the property manager could not have been more accommodating. He even recommended a mover to help. On the morning of the move, we showed up early and Danielle opened up early to let us into the new units. Excellent service and a first-rate team.