Public Storage Self-Storage Units at 490 Eastern Ave, Malden, MA

I am extremely unsatisfied with this storage place and do not recommend it if you want your monthly payments to increase every 6-8 months! I have been renting with this storage place since 2020. Unfortunately it has just gotten too expensive for me. As you know, Storage payments are at the beginning of every month. So why is a customer forced to pay a FULLL payment if they are moving their belongings at the beginning of the month!? There is no reason a customer should pay a full amount and not get compensated for the rest of the month when their belongings are no longer in that storage unit! By the way Stephanie was very pleasant to speak with and did the best she could to help. So thank you to her.

I am extremely dissatisfied. I had one day off of work to move everything to my new home. Unexpectedly I couldn’t get into my storage and I called from 12pm-6pm nobody picked up the phone to help me. I paid for a uhaul and movers, and now won’t have furniture/bed until the next time I have off which is next week. Very inconvenient for them to not show up to work!

Stephanie was very helpful with my rental. She helped finalize and helped with the app by downloading and show me how it works

Stephanie , thanks alot for your support, you been so nice to help me move Thanks

Stephanie was very helpful and helped me with the app and how it works

Very Good service

Stephanie was the best 👌👌 She made the day after a lot of disappointment from all other storage places. Thank you very much

Stephanie had a great customer service if it wasn't for her I would still been creating my profile. Great person da best.

Thomas helped me out today and gave great service

Paul and Thomas helped out so much. The information that they provided help seal the deal to get a unit at this location.

Paul was excellent gave great service and explained the process very well great employee!

Paul was excellent explained everything very clear with a guy like this you guys should build more storages!

Working with Stephanie from Public Storage in Malden has been terrific. She help my process of renting and finding the perfect unit for me. Her knowledge, attention and professionalism goes beyond my expectations. Excellent customer service and clean facilities. Will give her 10 stars if I COULD!

Paul was excellent, great service he explained everything thoroughly and made sure I understood everything before leaving the property. Great employee

Paul was very helpful great service will recommend this location

Stephanie was great! Extremely helpful.

I had a great time visiting the property Paul was very helpful with everything I would definitely recommend renting here

Stephanie was incredibly helpful with the whole process, highly recommend this location.

I have been renting a storage unit this is the worst place the staff is not helpful and they hide the carriages leaving people with two on top of it they raise your rate out of thin air and it’s not just a couple of bucks as it was I was paying way to much of 190 for the unit and they raised the price to 260 a whole 70 dollars so watch out this place is not run right the doors jam and u can never get anyone to help u nonetheless give u a call back. I regret ever moving my things in here and if ur late with the payment they start harassing u saying ur things will be going up for auction and all this craziness. I will never rent from this place they make things harder for people for those who are renting storage because they don’t have an apartment I can’t imagine the amount of people also loosing their belongings because of storage places like this it’s just gross. You have been warned! I moved my storage to another place.

Great experience. Paul was very helpful in assisting us especially as we had no experience renting storage before. He made it a very quick and easy process.

Stephanie was very patient and very helpful

I was there yesterday swapping out my unit. Stephanie was an amazing help. She is an excellent employee, and I thank her for her service yesterday. She did an excellent job! She helped us out with a new unit! Thanks! I will remain a loyal customer!

I definitely do not recommend this place to store your items I had purchased a unit on the first of April and when I showed up it was locked and was not able to access entrance and there was another person there as well trying to gain access in as well and upon showing up there was a woman that was locked in and was not able to get out and had to call customer service to let her out and so I called and left a message for some one to call me about cancelling the unit since I was not able to use it a8now no longer need it spoke with a Deborah 2 days later to tell me that there's nothing that can be done was in a hurry to hang up with me and to deal with the matter there's nothing that says in order to be refunded you needed to call the same day and as of right now I paid for a unit that was never used cancelled it and was not refunded my money back. This is poor customer service I don't recommend this place at all if I could give it a 0 star I would but this is not a place I would do business with especially in the Everett facility I would recommend going else where

The staff here is amazing always trying to help in any way they can. Just do yourself a favor and download the app so you can pay your bill without paying extra fees.

Clean and at a convenient location. but some unfortunate people are staying here overnight , which brings some problems to accessing

Thomas did help me a lot with my question related to the scanning process

Thomas has always helped me and was very patient with me. He had been providing me the best service ever!

Stephanie (who manages both Malden locations) goes above and beyond to help with any situation that arises. She really cares about the renters experience and makes the facility feel like a trustworthy and safe place. I choose to commute to this facility instead of one closer to home because of her presence here and superb customer service and care for her position.

Thomas was great, very helpful and made things easy

I have been with this property for a year. I can honestly say that Stephanie is the best. Not only is she knowledgeable but she is very helpful and kind. I would recommend anyone that’s looking for a storage space to this property 100%

The main gate entrance is broken and they have not fixed it in weeks. It has been a massive inconvenience for me and it appears the same for other people. There is never any carts and if there are they are locked in the front office. The storage unit is supposed to be climate controlled, but it is always freezing.

The property manager was a great help in renting a space.

I was tended to by Stephany and can’t say enough about her spectacular custumer service and professionalism. She took care of me and walked me through the process in such a kind manner that I am In depth to her. The least I can do is leave a great review. Thanks for your help Steph!

Imagine, with all the mouse problems they have, they still have the audacity to increase my rent. I have photos of all the dead mouse I found in my unit, and the last time I went to ask for free traps, she told me it was the last one left. Indirectly asking me not to come back. You need a new manager for this storage. Besides, she's never in the office and ignores emails.

I just signed up for a unit here and had a very good experience getting set up and shown around. The facility feels very safe, well run, and conveniently equipped with an app for payment, opening main door, and such.

Paul was great and explained everything thoroughly!

Paul in Malden has excellent customer service skills. He explained me everything gave me all the details. The space is good and they have many different options available!

Stephanie is a wonderful person and very helpful, she is patient and kind, I was so happy to hear about the public storage app very attentive to my needs in storage, helping me with exactly the size I needed thank you!

Thank you very much Thomas for your help. You are very helpful and I know that was very kind of you to explain me everything I have to know about the story. Thank you very much.

Stephanie C from the Public Storage in Malden Ma. Has been nothing short of spectacular. I have 3 units in Malden and Stephanie has sold me on all of the units. She is truly professional and accommodating and I am grateful and thankful for her assistance.

Ever last Thursday they auction off all unpaid storage bin/units. So let's start the bidding at liking this review... #cujocoolette

I needed a storage unit so I tried PS down the street and I couldn't be happier. I met Stephanie there and she was extremely knowledgeable and helpful. She walked me through the entire process and answered all my questions.

I've been using Public Storage at this location for many months now and it has truly been a lifesaver for my small business needs. Stephanie is truly a guidepost and THE reason I've had such a great experience here. She knows her stuff, she is incredibly helpful and responsive and legit makes you feel "at home" at a storage facility (who knew that was even possible?). Just an overdue review to say thank you!

Great professional and lovely person

This manager is great person and great professional

Stephanie was AWESOME 🤩🤩🤩 made everything easy wonderful customer service attitude and all. Rating from 1-100 she would get 101 from me. Thank you Steph😊😊

Stephanie has been magnificent helpful and kind on assisting me with the process of the storage. I appreciated all her help. She’s the best you guys have.

She's extremely helpful and nice to help me with the process with the storage. She is very kind.

Paul was very patient and gave excellent service, it was a pleasure and he spent extra time to make sure I had the right size space.

Love the public storage that is located at 490 eastern ave it’s the best all of the workers are amazing!

This company process scam with your lease!!!Really it's highway robbery for the customers. I signed lease with them for a storage and my rent was $147.00/month after 4 months this rent became $203.00/month!!!!

Excellent customer service experience. Stephanie were really detail and help me figure out which size works best for me.

Stephanie at 490 Eastern Ave is fabulous. She is friendly, informative and accommodating. I really enjoy interacting with her!

I worked with Debra at 140 broadway location but my unit was at another building a couple miles away. She originally called me to welcome to the company. She explained how the building is, hours, any other questions I had. I did run into a problem with the lease agreement and had questions on one part in particular. She was extremely professional over the phone but I had to come in person just because it was easier for me(I live down the road). In person she was able to walk through absolutely everything. Throughout the process she explained line by line what everything meant, had answers to everything, and made signing up very smooth. Very down to earth person who loves to make conversation throughout which is always good. If you get a chance to deal with her, you’ll have zero problems. Great onboard experience all around.

Paul was great with his service, he took the time to show me a few units and was very helpful. He's deserves a raise he's a real great guy!

This is my first time renting a storage space. Paul made the process less stressful for me. He took the time to show me the unit and explain all the requirements. I

Paul gives us a good service. He knows what he is doing. So he knows the job well. Good customer service!

Stephanie was amazingly helpful and made the process quick and easy!!!

Stephanie helped me and was very professional she got me the exact unit I wanted. 5star experience would recommend anyone looking for storage to stop by this location.

Stephanie has been extremely helpful ... Even offering to stay a little late so I could get here. Thank you!

Stephanie is really very helpful at this place, to make you things understand so easily.

Stephanie was great and patience.I asked many questions and she explained the process and terms. The facility looked well maintained and very clean

Stephanie was great

Shady business practices. They raised the rent $60 without notice. I didn't notice there was an increase in the rent because I had it set to auto pay several months gone by and when I called them out on it and asking for a refund they refused claiming they sent the notice through USPS when I asked why they wouldn't have notified me by email or text as well they couldn't give me an answer. My suggestion would be to find a locally operated storage facility that isn't a national chain.

Just went by to get a storage unit this afternoon. Was able to get great customer service from Patrice and Sam. I waited until it was slower inside because I had a bunch of questions to ask. They were very patient and answered everything. It’s hard to find good customer service these days. I was really happy to have 2 of the best working with me here today. Thx for the service. Update 4/1/22– had to switch units today and I got a chance to speak with Stephanie , the property manager. She couldn’t have been nicer. She helped me close out my current unit and switch to something that worked better for me. She was super accommodating and very polite. It’s very hard to find good customer service now. Stephanie and the crew did a fantastic job. Thanks for all your help !!

Thank you so much Paul! Professional and friendly customer service

Stephanie was lovely and was so much help with answering any questions and giving all the information we needed!

STEPHANIE was very nice and patient with us and she really help me get a nice discount from my union I'll definitely high recommend her thank you very much

Stephanie was an amazing she help me figure out everything in simple fashion

Paul was the best he made it fast and easy and he was real caring greeted me nicely in a excellent professional manner thanks Paul!

Today I have a very good experience with the service of Thomas in public storage

Stephanie was amazing, I definitely Recommend going there and see her. She’s amazing 10/10. Definitely recommend. Thank you Stephanie

Very professional and accommodating. I was in a bit of a tricky situation with my storage unit and they accommodated me hassle free. The employees are well trained and polite. Management is very easy to work with. Both the employee Stephanie and manager Stephanie went above and beyond to help me. Also, units are clean, costs transparent, and most importantly I know all my belonging are safe. Thank you!

Respectful and efficient staff. Drive through climate controlled design. Unfortunately impatient renters frequently damage the doors or barriers.

Paul and stephanie very helpful

Paul was very helpful with my move in today, I got exactly what I needed!

Stephanie and Paul helped me out today very professional patient and helpful love the service

I've used some of public storage in Boston area but Stephanie is the best expert I've ever met!

Clean facility, decent prices, and great customer service! Stephanie went out of her way to facilitate my move in, she was very helpful and extremely knowledgeable!

Stephanie is a consummate professional. The service was top notch. The facilities are also top notch. You can drive right into the facility to easily get to your things. There are also several carts available for boxes and such. If I ever need a storage unit again this will be the place I go

Excellent customer service. I got helped so many times by this customer rep named Sandy, she was excellent at what she does. I was very satisfied.

Stefany , was amazing today during such a stressful day. she helped in many ways as she could and I couldn’t be more happier. she is a gem and needs to be recognized for what she does for people because she was amazing.

Stephanie the property manager was very helpful and answered all questions I had regarding the unit and was very user friendly.

Esteffamy she literally help me a lot when I was in the store she treat me good

Great costumer service, Stephanie help me all the way with my reservation! Thank you

I worked with Stephanie over at 490 eastern ave malden, ma for my new unit. She was amazing! I can't say enough good things about my experience with her at public storage. I recommend anyone looking for a self storage unit to go to 490 eastern ave malden, ma and ask for Stephanie and she will do EVERYTHING in her power to help you get what you need. If I could have given 100 I would have. 10 out of 10 would definitely send friends and family to her.

great service from stef thank for your help

Amazing customer service! Stephanie was super helpful and very clear with all the rules

Stephanie was so helpful with getting me the storage unit i needed. I wouldn't see anyone else for assistance. Amazing service. Thank you again

Stephanie the manager was great and very knowledgeable about pricing and the facilities. The place was very clean and secure. Overall I had a really good experience

Stephanie The manager is exceptionally professional kind and helpful best service I’ve had and I’ve been a customer at this company for 20 years.

Stephanie is the exact person you want to deal with especially if you are in an urgent situation. She is smart, patient, empathetic-and just a kind human being who excels at helpfulness. I give her a 10 out of 5! Give me a raise immediately!!!!!

Employees are nice but theres never any carts and cars always parked inside in the loading only and they are usually just there helping someone. Overall not worth the $$

I loved the service stefanie help me she’s was very nice

Staff is easy to work with and very nice.

Excellent experience here. Stephanie was extremely helpful, which was a big relief after trying to deal with UHaul all day. The location is easily accessible, very clean, and the storage units are very large. The entire process was very quick and easy to get our new unit set up. I definitely recommend Public Storage over UHaul.

Very clean facility; well-naintained. Stephanie was especially helpful in setting up my account. Highly recommend.

Stephanie is great! She showed me the unit and helped me get what I needed

Extremely clean and well designed facility, Stephanie was wonderfully helpful and welcoming! Excellent service and location, really fortunate for us it’s down the street.

The service was or very good.very informative. I was in and out in 30 min. Satisfied, thank you very much.

No Bathrooms opened in the evening. Had to go out behind the building.

STEPHANIE WAS GREAT TO US VERY PROFESSIONAL AND KIND TO HELP US ALSO VERY PEOPLE PERSON SHE KNOW HOW TO DEAL WITH CLIENT. SHE WILL DEFINITELY WILL GET A 5 START.

Stephanie set me up with a storage unit, helped me understand how it works, and got me a great deal. Thanks for an easy experience.

Outstanding customer service I couldn't be more happier and gracious with the help with Stephanie behind the counter thank you very much .

Stephanie was a pleasant, personable, friendly and very helpful woman to work with! She went above and beyond to make sure all of my questions were answered and made sure we got a unit that fit our belongings and budgeting needs. I will definitely recommend this facility to friends and family.

Chris at the Malden store was extremely knowledgeable with the process of signing up new accounts. Chris explained what needs to be done and how to accomplish it. He showed my wife and I how to navigate thru the building and use the storage keys and locks.Thank you Chris for your expertise and I know you'll be there if I have any problems. I highly recommend Public Storage to anyone looking to store. Thanks again Chris .

Great employee Stephanie. She helped out with transfer from one unit to another in matter of time. Extremely friendly, generous and kind. Great 😍

Stephanie is a wonder help and the service is fabulous.

Love my storage. I would like not to have to pay insurance for my lot but is included in the cost.

Excellent service! Thanks.

I have very good experience ! The service is very good Stefane she so sweet.

Stephanie she did a great job helping me to get my storage room.

The customer service at this location is phenomenal hats off to Patrice, Charles , Jessica! You are a great thank you for always treating me with the utmost respect and keeping a clean establishment

Charles Frasier of 490 Eastern Ave., Malden, Ma provided five star customer service while answering all of my questions and showing the patience all mangers should have. Highly recommended.

Stephanie was great! Super helpful and very informative. Helped me with all my storage questions. Overall great experience!

I have never had a more pleasant experience than the one Patrice gave me renting me my storage unit she is the best at customer service that you do not find these days thank you Patrice for everything you did I would give you 10 Stars if I could . Update. ...If it isn't for Patrice and Charlie at the 490 Eastern Ave Malden location there would be no such thing as real customer service you know you want to do business with the place when they make you feel like family. Two true professionals my rental experience the first time wasn't enough now I have a second unit and the service hasn't changed one bit best service I ever got in my life x 2. Thanks for bringing that old school customer service to a modern business Charlie and Patrice you are the best.

Stephanie was very helpful and made the whole process easy. Units are nice and clean as is the building.!

I just went to see the storage today and ended up renting one unit. Stephanie was great. She explained everything in a great detail and also provided various options to consider. She gave an excellent tour of the facility and in the end, I was convinced to rent one 2 weeks ahead of schedule. The storage space is new, super clean, and well maintained.

I’ve used a few different public storage locations in my time and the 2 in Malden are by far the best. Super friendly, clean & they mind their own business. I highly recommend Malden public storage for anyone looking to rent a spot that’s safe, clean & lets you do your thing.

I had a very pleasant experience. It was fairly quick to set up as well. Chris and Patrice were amazing. Super happy I chose that location.

Terrific service from Patrice, and Chris. Much appreciated 😊

Jessica was super helpful and kind when I called to check on my aunt’s account balance!

Clean, easy to use app, and great customer service by Patrice. Great deal if looking for a month or less time.

O my God Patrice provided me with the best customer service I have ever have in my life, she is good,calm in speaking indeed she is so so nice

Patrice was awesome! If I could put 6 stars I would have!

Went in to rent a unit in the manager Patrice was very helpful and knowledgeable property was very clean strongly recommended this property still a excellent location to store

I did quite a bit of research to find a suitable storage facility, and this place was a find! You can drive in, dollies are always available, super clean and well run. Public Storage owes a big thanks to the manager, Patrice. She is that rare employee that really cares about customer service and and takes pride in her job. In my humble opinion...I think she should have a very generous Christmas bonus!

What are the average pricing for storage units?

Patrice is great :)

I wrote a great review and could not find it. Thanks for making my move a success. Keep doing such a great job.

Patrice is great and place is clean, I highly recomend

Patrice was the best can’t ask for anything more. Thank tou

A big shout out to Patricia at 490 Eastern ave. Public Storage for going above and beyond in helping me out with my storage needs. She was professional and courteous, and answered all my questions accordingly. Definitely recommend their services to anyone looking for a clean, safe storage place.

Patrice and Stephanie were great help and I appreciate there service

Patrice Was so awesome helping me get the right storage for the right price as a single mother ....Lord knows how hard it is to get the right storage for the right price especially size wise. also,She deserves a raise that type of customer service skills is not taught it’s born within , such a great soul and personality thank you thank thank you Times a million Patrice you truly went above and beyond for me and was showed empathy and passion.I will never forget this 🥰🥰🥰🥰🥰😘😘😘😘😘🥰

A clean, well maintained facility. Michael and Patrice were both friendly and helped me get set up with my storage unit quickly and efficiently. Everyone was wearing masks and socially distancing, the units were well built and easy to use and access. All you can ask for in a self-storage place!

Went in to get a storage space and the manager Patrice was very informative friendly and helpful the Customer service is excellent and the building was very clean highly recommend this place

Patrice is amazing and the entire staff has been friendly and helpful. I am a business customer and Patrice has gone well out of her way to accommodate my needs. They have taken great care to ensure safety during the Covid-19 pandemic and I have never had any issues here. I would recommend this facility to anyone and truly appreciate how customer centric they are.

Patrice was awesome very fast and accommodating

Patrice was a life saver she got us the best deal in town on a10x10 unit. She was friendly and accommodating. Gave us a tour and had us in our unit within 10 minutes. The storage itself is brand new and pretty clean. Come check it out you won’t be disappointed.

Just wanted to drop a praise for Patrice I went in to your store to get moving boxes and she was so helpful on the quantity and size I would need !!!!

Patrice is awesome!

Patrice gave me excellent service - she walked me through all aspects of the checking in process and paperwork, even in the middle of all this C19 nonsense. Give her a raise!

10/10 star customer service by Patrice she explained everything and got me the best deals! Would recommend buying or storing

So far the unit looks great and the costumer service at this location is really good. Ms Patrice made me feel very welcome at this facility.

Patrice was a great help, very knowledgeable and always smiling

Sam was really helpful in guiding through the process. Thank you so much!

Patrice was very friendly and made my experience as great as it could be. Thank you so much.

Great thanks

Manager Patrice is incredibly helpful, knowledgeable, and friendly. Place is new and clean and laid out well

Patrice was a great help, over the phone and in person, with getting all my account data up to date. Thank you, Patrice !

Patrice at Public Storage was so nice and accommodating. She made my experience a happy one and helped me with my paperwork and setup for my unit.