Public Storage Self-Storage Units at 71 Bishop St, Framingham, MA

I am extremely disappointed with my experience at this Public Storage location. When I first returned to my unit, I found that someone had drilled into it. I’ve come back multiple times only to find mouse droppings all over the location, even though there is no food anywhere near my unit. To make matters worse, my unit had an auction lock on it for three months even though my account was paid in full. When I finally arrived to access my unit, I was told it would be left unlocked because the location had run out of locks — a completely unacceptable and unsafe situation. When I asked about receiving a credit for this massive inconvenience, an extremely unprofessional manager (or DM) rudely told me over the phone that “you won’t be getting that.” I will be expecting contact from someone above him to address his unprofessional behavior. Additionally, the insurance offered only covers $250 for damages caused by pests — which clearly invaded the facility — and after 8 months, my situation still has not been resolved. I still do not have a lock for my unit. Between the blatant lack of security, poor pest control, terrible customer service, and inadequate insurance coverage, I strongly urge anyone considering this location to look elsewhere. The property manager is not at fault just the person who she works under.

Great customer service from soumen very chill guy.

Paris was so helpful with helping finding a tv box. She was truly a God send. Definitely need more employees like her.

Thank Vanessa you are só Nice and the Office was very clean. You’re so kind. I appreciate you so much.

I can’t believe how exceptional Venessa’s customer service the warm welcome I received is not seen now a days. 100% reccomend.

I just want to start by saying I appreciate Vanessa and all the hard work she does… I’m usually helping my mom put stuff if her unit and it’s almost everyday I would see Vanessa cleaning and making sure everything is in check, and she is always so helpful to my mom and my mom loves the Framingham location…. And if anyone is reading this the Framingham location is the best location if you want the best experience

The property manager Vanessa was awesome and helped me get through a technical issue with the website. She had a jovial attitude and was great to work with.

Thanks Venessa you’re the best when I got my unit I was going through so much and your smile and helpful soul. Gave me the Strength to do what needs to be done. The office and building is so clean and always ready to go Thanks Venessa we need more like you in the world.

Very disappointed with my experience. I returned my keys after my move out. The manager misplaced my keys and never moved me out of the system. The company proceeded to send my account to collections after charging an additional two months. Disorganized staff, though the facility itself is clean and convenient. Everything was smooth until the move out. A bad way to end a customer relationship.

Thank you vanessa

When I went in today with a question about my unit, Venessa was so courteous and helpful. I was in and out of there in no time. Excellent service! And the unit has been just as advertised -- clean, climate controlled, and secure. We've been very pleased.

Very good

Sunshine and help from Vanessa on a rainy morning. Thank you Vanessa!

My experience was incredibly good especially Venessa for all her help with overcoming our language barrier in Portuguese and for assisting us in choosing the perfect storage unit. Her support made the process so much easier and more efficient. It's incredibly helpful to have someone who is fluent in more than one language. Knowing that Venessa also speaks Spanish adds another layer of comfort, making it even easier to communicate and understand the process. We truly appreciate her patience and expertise!

It’s been a great experience for me to rent a storage and all the process was very smooth. I would like to say thank you to the property manager she has been very helpful and very nice. Highly recommended place to store your stuff.

Wow where do I start??? Vanessa has been more then helpful , excellent customer service, understanding, super communicative, very nice and punctual, took care of my storage issues quickly , and she is the one get help from !!! Amazing A1 service

Thank you so much Vanessa

I was a customer at public storage in Framingham at 71 Bishop St. I gave up my storage unit On November 30. I went in to the office to let the employee know I was no longer using the unit. I was told to leave the unit empty and the door open. I did exactly that and took pictures. On December 10, 2024 I received a bill for the month of December. I was told as long as I had been out of the unit by November 31 I would not be charged for the month of December. I still received a bill on December 10th. When I receive that bill, I went into the office and spoke to the woman at the front desk. She informed me she knows that I was out on November 30 and i would not be charged for the month of December. Since then, I have received multiple bills I have spoke to customer service. They have told me that they’ve taken care of the issue.. The bill is now in collections and when I talk to customer service, they give me the go around and tell me that they cannot send me an email with a confirmation of the conversation, telling me that they will take care of this issue. And resolve this issue. I’ve also asked to speak to a supervisor and they will not allow me to.. Since then, I have gone into the office to speak to the woman that I originally spoke to about closing my account and she informed me to contact customer service once again and when I do so they tell me they’re taken care of the bill and fixing it, but as I said, it has now gone to collections. I do not want to ruin my credit. I feel like this company is stealing from me and there’s nothing I can do about it. Their customer service is incompetent and extremely unprofessional. I have spent hours on the phone trying to resolve this issue with them.. I asked for a receipt, when I left the unit and was told they dont give receipt or confirmations. Do yourself a favor and dont be another victim. I started at a low rate and within a year my price was quadruple This was the reasoning for me leaving the unit.

So glad I picked the Framinghan Public Storage when I was moving from Chicago last year. Manager Vanessa is really helpful and responsive whenever we need help with any customer service issue. Picking a storage place is such a nerve-wracking part of moving : when we helped my MIL move her stuff into storage in NJ we had such a tough time, I was really worried. Not here! I highly recommend the Framingham location if you are looking for a place in the Boston area.

Thanks Venessa you was great and thank you for showing me all the units

Thank you sooooooi much soumen for saving my time , I do really appreciate your service, Great coustomer service

Thank you to soumen for helping me to rent my storage by phone so quickly, great customer service,

Thanks Venessa you was great

Soumen is a great person very helpful I love his service.

Excellent service I got from soumen , help me the Easley way to rent my space by a phone call , I really appreciate his service, happy for you soumen

Hi u just rent a unit in your loocation , Mr Soumen they person help me for renting it on they phone , i never expect it so easey , he is a wonderful person ,helped me , and let me understand they princess and everything , i'm soo happy for his service , Thank You Soumen 😀

I want to say thank you to Venessa for helping me and my mother out for showing me the unit and being very professional. I’m more thankful that she can speak Portuguese so my mother understands her. Thank you.

Thanks venessa love it that you Spanish Thanks

I couldn’t find my unit to save my life and Vanessa got up from the desk and escorted me! She was extremely helpful and outgoing . She has a great sense of humor and took care of my parter and I quickly. Thank you public storage

I just went to the location in Framingham had a great experience. The property manager was very professional and very kind. She helped me to figure out what would be a perfect size for me and my family. Thank you so much. We need more people like her.

Bad service very rude and unprofessional customer service was very surprised that I was getting yelled at by the “property manager” over a simple question unbelievable

Thanks to the Team at this location! Soumen was very helpful during our visit.

Soumen was wonderful and helped me through the rental process

What sets Vanessa apart are her people skills she’s friendly, approachable, and genuinely cares about her customers. She made me feel valued and took the time to ensure all my questions were answered. I highly recommend Vanessa and this storage location. She goes above and beyond to make the experience simple and enjoyable. Thank you, Vanessa!

Vanessa the site manager is courteous, professional and very helpful to us. She made things effortless during our switch from one unit to another.

Vanessa is amazing, I needed storage because “life” and she was so warm and helpful. She answered all my questions and gave me a tour so I felt comfortable with the property and how safe my items would be. I 10/10 recommend the Framingham location solely on Vanessa’s customer service!

My wife, Kristin, just opened an account there to store paintings. She found John M. to be courteous and informative, and she's looking forward to doing business with Public Storage.

Thank you so much venessa

The manager there is amazing. Vanessa helped me out very much with moving in and getting situated with everything will definitely recommend this to family member

Vanessa is a beyond amazing manager. She goes above and beyond for her Clients. We just moved into the facility and had a few hiccups come up and Vanessa was more than accommodating and helping us get situated into a unit that worked for us.

Excellent staff Vanessa was so kind and helpful!!

Brand new, nice and clean storage facility. John helped me out and he made it very easy for me to sign up for a unit, see the unit, and execute the process to get a unit. Pricing is extremely competitive when you look at other storage units. I almost drove off forgetting my keys to my unit-luckily John quickly ran outside to make sure I didn't leave without them. Thanks John. Thank you Public Storage.

Vanessa was an extremely helpful and informative person.

Venessa is a gem! She was welcoming and helpful today when we arrived. Her cheerful disposition was the nod we needed to sign up. Thank you, Venessa - we look forward to working with you.

John was a great help today and I highly recommend this storage facility. It is clean, and the service is top notch! Thank you John!

had a great experience in public storage. The great part about this location is that the manager speaks three languages so made me feel comfortable speaking Brazilian and knowing someone will understand me she’s super kind she has public storage very clean call her guaranteed she’ll be more than happy to help you. Thanks again Vanessa.

# 5/5 Stars I recently rented a storage unit at Public Storage on Bishop St in Framingham, and I couldn't be happier with the experience! The facility is clean, well-maintained, and extremely secure. Venessa, the manager, was absolutely fantastic to work with. She was friendly, knowledgeable, and went above and beyond to ensure that I found the perfect unit for my needs. The prices were very competitive, and the location is convenient. I highly recommend Public Storage on Bishop St to anyone in need of reliable and affordable storage solutions. Thank you, Venessa, for providing exceptional customer service!

Thank you Vanessa you made this move in yes and It's great that you speak spanish.

Vanessa was very helpful and professional. The facility is very clean and secure. My only suggestion is make the elevator door stay open a little longer

Great people always willing to help you love them especially the hispanic woman in there .. public storage is definitely a good place to keep your things!

I recently used Public Storage in Framingham and had a fantastic experience! The facility is spotless, well-organized, and easily accessible. The on-site manager, Vanessa, was incredibly helpful and professional throughout the entire process. She made everything from move-in to move-out seamless and stress-free. The units are spacious and secure, giving me peace of mind knowing my belongings were safe. The customer service here is top-notch, and it’s clear that they genuinely care about their customers. I highly recommend this location for anyone looking for storage solutions in the area. Five stars all the way!

Thanks Vanessa you're great

Venessa granja for the help

Vanessa you was great clean unit thanks

Thanks Venessa

Vanessa is an amazing manager! She made the whole process so easy and stress-free. Her professionalism and knowledge about the job are impressive, and she explained everything clearly. What sets Vanessa apart are her people skills she’s friendly, approachable, and genuinely cares about her customers. She made me feel valued and took the time to ensure all my questions were answered. I highly recommend Vanessa and this storage location. She goes above and beyond to make the experience simple and enjoyable. Thank you, Vanessa!

John was really great with helping me get my moving dates sorted/ advice on which unit is best and just overall extremely helpful! Very grateful for the help. Facility was clean and easy to get in/out of as well.

I had a great experience here since day one of renting. Clean new facility, Great staff always helpful, if you have a question or problem they handle it. On Site Manager is great and on top of things thanks for a great experience! Vanessa the manager is the best at what she does thank you!

Thanks venessa

Helped us out willing to compromise

Thank Vanessa you was great

John in the Framingham office has been very very helpful… Right from the time we went in, he explained us everything in detail, showed us all the options, told us the prices, and walked us through the rental application. 5 star for his service. The place was extremely clean and well maintained. The process of signing up was very smooth. And we got a discounted price when we reserved it online. They have moving supplies too that you can purchase. Thank you John for all your help.

I'm sending this review because I've called to speak with customer service here in framingham and spoke with Vanessa. I had several questions about my account and she was so knowledgeable, informative, polite, and had such a professional and friendly way about her. Thank you so much Vanessa for helping me with what I needed at Public Storage. It makes being there so much better!!

We have had a storage unit with this location for over a year and I wouldn't have it any other way. It's convenient and easy. Getting the unit took a few taps on my phone and they had everything ready upon arrival. During the time that I had it, everyone was happy to help with questions and had a great attitude, they made a chore feel less exhausting. With multiple points of entry it made even their busiest times feel like I could take my time and not feel like in im anyone's way. During the move out process, Vanessa was the absolute best. She answered all my questions, she had a fantastic attitude and honesty made a stressful situation fun!

John was very helpful in providing information about the options currently available. Very professional and courteous.

Last month I worked with Vanessa and John and they were the nicest, friendliest, and kindest people I've worked with in a long time. I had a difficult problem getting my containers into the unit, but with their help and patience, we were able to resolve the problem and I couldn't be happier. Vanessa and John have my total respect and highest regards. Please recognize and acknowledge what you've got here in these two, they are awesome and worthy of the highest praises.

Great customer service very friendly goes above and beyond very clean. Smells very good in the facility works hard. Supplies are every need.

Thanks Vanessa you're great

Vanessa is awesome great service

Thank you so much John for helping me out and staying later than store hours I greatly appreciate your help!!! Thank you

Spoke with Vanessa - Manager at the public storage in Framingham. She was beyond helpful!!!! Super patient and knowledgable about which sizes would fit my items. She walked me through the process and even notified me of upcoming charges and insurance options in advance so I would not be surprised with any fees. Absolute fabulous experience with Vanessa. She made me feel at ease about this experience, prepared for my move tomorrow, and after our call I even felt confident I knew everything I needed to know to made this move seamless!

i needed an affordable storage unit and everywhere i called it was ridiculous in prices and manners until i called Public Storage. i was treated with such care and honesty. Vanessa helped me out she treated me like she always knew me. she made me feel so welcomed. thanks Vanessa just being kind can turn someone's entire day around and you did that for today. God bless and thank you so so much.

Thanks Vanessa for bei g do ni e and helping me

I have been a loyal customer since the beginning of this Framingham unit and I continue to be satisfied with the company. Recently I was able to count on the help of Venessa, who is very dedicated to providing me with the best service, and very quickly, and this is evident in each interaction. I highly recommend it to everyone!

John was a incredible help today and there should be more workers like him! Clean facility, and safe. I am very thankful for the service John provided today. 5 stars!!!

Venessa!!!!!! She helped me out with a storage question, then showed me a few different sizes that may work for what I was looking for. She is very outgoing and friendly. Public storage is very clean!

Excellent storage facility, very clean, simple access, completely hassle free. Manage everything easily from the app, including opening the main doors. Manager Venessa is outstanding to work with. She's extremely helpful and goes out of her way to help when you are on property.

Buenos días . Vanessa la gerente de public storage en Framingham es una excelente profesional amable simpática y muy agradable estoy super contenta con su trato 10 de 10 para Vanessa

Went into the location to get pricing on a small unit. Venessa showed me around the location and showed me a few different sizes and locations. She’s very attentive and helpful. Thank you Venessa for your help!

Clean storage building. Great service. John was able to help me out through the entire process.

Thank you to the manager vanessa for Greeting me and making me feel welcomed to the establishment and for helping with my payments and any questions i had.

Vanessa the Framingham store manager THE BEAST person she is very kind and very friends thanks 10/10 🙏🏼 Ella es demasiado amable y cordial Vanesa es muy muy amable

If you are looking for a safe, clean, secure and very efficiently operated place to store your valuables (clothes, furniture, bikes, books, houseware, etc)ok no further than PUBLIC STORAGE in Framingham. John M, the day time property manager, does a superb job of maintaining and continually improving both the PUBLIC STORAGE FACILITY and customer service at the Framingham location. John is a very hardworking and cheerfully dedicated to the seemingly endless physical, customer service and computer work that needs to be quickly completed in this swiftly growing and much needed service. You will not be disappointed when you store your hard earned furniture, clothes, housewares, and books here. It is by far the best storage I have found in the area and across multiple moves around the East Coast. I can honestly say it is the service of workers like John that make Public Storage in Framingham worth trusting with my possessions.

Vanessa was an amazing help today! She truly made me feel welcome and was beyond kind to me.

Thank you, Manager Vanessa, I would like to extend my heartfelt gratitude for your exceptional support and assistance. Your professionalism and efficiency have made a significant difference in our operations. I greatly appreciate the clarity and precision with which you handle every task, ensuring that all aspects are addressed thoroughly and without any concerns. Thanks to your dedication and skill, it is truly remarkable to end the day with everything accomplished seamlessly with your professional help. Thank you once again for your outstanding contributions. Best regards, Elizabeth

I had an amazing experience with the public storage team specifically Vanessa who was exteremly helpful with the whole process of moving in and out. I would recommend this place for your storage needs!

Bill is very nice n helpfull 😊👍

John was amazing! The units were so clean

Loved this space! John was an incredible help!

Thank you very much John and Jonathan for helping me 10x20 for two weeks Trying to get a storage but finally they have the one I need appreciate it have a great day

Always super clean facility, staff is friendly and helpful and I appreciate how well lit and secure the building is

This Public Storage facility is clean and the managers are always helpful.

always helpful and kind employees

Great place and great people working there ,thx.

Public Storage in Natick gets my highest ratings overall. Convenient location, immaculate, dry and well lit. Competitive pricing. Easy loading/unloading area. Live person on site til late. Super helpful! Dan’s awesome 👍🏻

I have been a loyal customer since the beginning of this unit in Framingham, and I continue to be satisfied with the company. Den and Jon are always dedicated to providing me with the best service, and very quickly, and this is evident in every interaction. I strongly recommend it to everyone!

Best prices and lots of garage spaces, but recently electricity was out for many hours.

This place is awesome. Excellent service and friendly staff!!

These guys are awesome!

Easy access. The guys there are very friendly and helpful. I have had several units in different locations- this is by far the best place around!

The employees here very helpful they always accommodate me whenever I may need anything .

Me siento muy indignada con lo que me pasó hoy vine con mi papá a las 6 am para guardar mis cosas y subimos abrimos las puertas pusimos las primeras cosas y de pronto en la segunda vuelta el elevador dejó de funcionar y intenté poner los códigos para saber si ese era el problema y resulta que no solo dejo de funcionar y no permitió que yo suba mis cosas , luego esperé media hora porque pensé que se iba a solucionar si solo le daba tiempo y no ayudo para nada traté hasta que no vi que estaba dando resultados y llame a al número que indica la web para tener solución y me atendió una chica la llamada y le expliqué lo que había sucedido y me dijo que espere hasta las 9:30 am y le dije que esta supuesto a estar abierto desde las 6 y solo me dijo que no los elevadores no están funcionando y yo le dije que si había funcionado porque yo ya entré y abrí la puerta deje mis primeras cosas y luego que volví a internarlo pues no quiso funcionar y sin terminar dejarme hablar me colgó la llamada diciendo solo espera hasta las 9:30 y eso está súper mal porque están ofreciendo un servicio dando indicaciones de un horario de funcionamiento y no esta funcionando el elevador todos contamos con un tiempo disponible y sacrificamos nuestro tiempo o necesidades y no es Justo que por una cosa dañada perjudique el tiempo de los demás mi papá necesita trabajar y mi novio tiene que salir del banco para tratar de ayudarme en arreglar las cosas por qué tenemos reuniones pendientes que atender hoy y cuento con conté con un tiempo designado para cada ocasión y ahora tengo que esperar 3 horas para finalizar esto , pero cuando uno tiene que poner el dinero para alquilar el espacio uno no demora ni hace perder el tiempo a los demás , necesito una solución por favor ! Y Gracias

Clean and neat place for storing your goods.

Public storage is one of the best storage units I’ve ever use convenient good customer service welcome very helpful brand new

The worst experience. The person in the office gave price twice than they offered by phone

Customer service person seems to be absent before the building closes. There is literally nothing we can do, multiple people have been waiting for a bit. We can see drinks, a jacket--- someone should be here. We are now sitting here looking though the window looking stupid when I have a flight in 3hrs.

The best storage options and price in all Massachusetts. I reserved a 10x10 room thinking the contents of what I needed to store would fit. I staged the contents to make sure I was right (or at least close). I was, but needed a little more space. I called the facility and spoke to Jonathan. He was friendly, understanding and nice. I went to the facility to make the transfer and he had it all switched over to the larger size in 10 minutes. Amazing! Then, on the day of the move-in, he also anticipated our movers' arrival by having the doors open automatically without having to ask him. He provided top-notch professional and friendly service with a smile. A real good egg. I'm glad I chose this Public Storage site!

Es un un lugar bastante amplio para guardar tus pertenencias, tiene elevador, cuenta con un buen equipo de empleados muy amables, buenos, y justos. Estan muy pendientes de que sientas que tus pertenencias estan seguras, tratan de ayudarte si ocurre algo en tu unidad y al rededor de ella. Los precios varian de acuerdo al tamaño que escojas, pero son precios justos. Puedes ir personalmente a escoger la unidad o por internet, al igual q puedes pagar por internet o a la oficina. Te los recomiendo, son nuevos y espaciosos y tienen acceso a personas impedidas. puedes verlos desde la calle. Y cuentan con estacionamiento.

Great customer service!!!