Public Storage Self-Storage Units at 3520 Chamberlain Lane, Louisville, KY

Taylin and Kareena are soooo super helpful and nice. They were very detailed in the rundown of what I was paying for and explaining everything I needed to know about my unit and monthly payments. Thank you so very much. I really appreciate it. You both deserve a donut or a dozen!!! 😂

This location is going downhill quick. One of the gates has been broken and chained shut for almost a year. The second gate has been broken and chained open for weeks. Potholes at entrance have been repaired by throwing bricks into them. Have tried calling but so hard to get anyone on the phone. Finally got someone and was put on hold again. Really hope this place turns itself around because it’s location is so convenient

Already had a storage unit. Needed place to park my trailer. Thanks for Taylin, made everything easy to find a home for my trailer. Very nice and respectful Lady.

Taylin Is very nice and precise ! Love her personality . Can’t wait to talk with her again . Debra Nelson

Buen servicio taylin

This is the first time I've ever had to rent a public storage space and it has been especially hard because I'm storing my deceased son's belongings. Brittney has made this transition so easy. Thank you Brittney!

I would like to thank Brittney & Taylin for their help I value great customer service.

Excellent Service, very friendly and accommodating. Recommend Mary & Brittany is very friendly

We are new to Public Storage but have know Taylan for several years through the previous storage company. She always greets us with a friendly smile and has been very helpful with any issues or concerns we might have regarding our storage. Taylan’s customer service is the best !!!!

Taylin and Brittney are awesome

I had an awesome experience at this location. Taylin and Brittney listened to my needs and even helped me through the decision process for the right sized unit. Many thanks for a great experience during a somewhat stressful time.

Definitely recommend this place! They took well care of me, the costs weren’t too expensive and service was great anytime i had troubles or questions! I want to thank Debra for being sooooo sweet and welcoming!

Moving is always a very stressful experience, however made much easier by SimplySafe! The manager was incredibly helpful! 100% recommend

Debra was amazing

Taylin was great to work with.

Taylin Valentin. The store was clean beautiful she was nice walked us through kind she was

Beautiful service

Great customer service! They were very professional and friendly! Easy storage, and it feels very secure. I highly recommend storing here!

I will put 10 stars, but she won’t let me

Taylin and Debra are very helpful and extremely fast and efficient in getting my storage unit!

Taylin Valentin was very polite and a pleasure to work with. Great customer service experience!!

Talylin Valentin is awesome to work with! So friendly and helpful! 10/10

Nice workers

This was my first time using this storage facility I referred by my cousin. The staff was very friendly and helpful.

Great experience! Taylin was very helpful! Glad we chose Simply Self Storage!

Very friendly and helpful staff. Affordable units

Taylin did a wonderful job showing me the unit and getting me set up with service. Very nice units and excellent service.

Great facility, nice and clean! Quick easy process. Very nice ladies

Great

Taylin was fantastic she made this so easy and fast I highly recommend using this location.

Very easy to reserve a unit!

Fantastic service!

Super friendly, clean and easy to do business with!

Great staff

Taylor Valentin is the person to work with. She has excellent customer service! Very knowledgeable and accommodating for my needs.

Taylin was very nice and friendly. She was helpful with unit sizes and pricing. I will always look for her when I come by .

Great staff! They were knowledgeable and went above and beyond to help me. Highly recommend!

Awesome place. Easy to work with and Taylin helped me allot to get a good spot.

I had an amazing experience with Taylin at the Chamberlain Lane location. We had to switch ownership and names on our unit and Taylin made this a seamless and easy process. I highly recommend stopping by and getting a unit.

Amazing service, walked in and described what I needed in terms of storage and they were Johnny on the spot. Answered all questions and was able to help me make a reservation for the storage unit I am going to be moving into. Office staff is very friendly and are happy to help with anything

Had a good experience. I utilized their storage while I was moving out of town. Professional and informative staff.

Tayden the onsite manager is very sweet and very professional she helped me with everything I needed any questions I asked she answered... My storage unit was clean, I highly recommend this to anyone who is looking for a storage unit!!!

Please take heed! Our camper was also stolen from this facility. We had two locks on it. We had also removed the battery, so the electric trailer jack would not have worked. These theives spent some time hooking up our RV to a tow vehicle before driving off the lot with it! We also received the standard line about "legal" handling the situation after reporting the theft. Since then, no one from the facility or corporate has bothered to voluntarily communicate with us about it (i.e., return messages, follow-up with requests for video footage). From recent Google reviews alone, there appears to be a pattern of camper theft occurring at this location and inaction/apathy about the problem by management (future class action lawsuit?).

Quick and easy process to rent. Unit clean and ready to go. Thx

Taylin was awesome to work with. Thank you

I got a new storage unit after having my unit broken into at a previous storage facility, Taylin was very helpful and was very reassuring with their security.

Avoid at all costs. They did not honor the first month free offer they displayed online, and overcharged me multiple times the cost of the rental. Management is unhelpful and unprofessional.

The worst

Although unable to explain why my 25 ft parking spot cost the same as a 35 ft spot not to her fault, Taylor worked with me to find a similar spot at a price that made sense. Thankyou Taylor

Taylin was wonderful. Quick and easy process to get set up. Highly recommend her and this location.

Customer service is amazing! Units are lovely and a great value!

Excellent service and easy in and out with App - great place for storing

They let our entire family camper get stolen right from their lot… meaning the thieves had time to hook up and tow out an ENTIRE CAMPER and they weren’t caught ??? And they’re being entirely unhelpful since the moment my parents realized. Multiple calls to the emergency number since it was a Sunday with the office closed & no answer… SO LONG STORY SHORT- sure, rent space with this facility if you want to have your things stolen and have little to no support afterwards from the facility. Can’t say enough terrible things about this place.

Had our camper stolen from the lot, in spite of two locks on the hitch. Right under their noses. So while they lead you to believe the lot is secure, it clearly is not. Their response to us was to first ask if we still wanted the space (apparently oblivious to the fact that the camper we had rented the space for had been stolen) and then to coldly say they were referring the case “to legal”. Absolutely no remorse for their obviously inadequate security, nor any recognition that we had suffered the loss. They behaved like they were the victims, not us. If you are renting from these people, be forewarned that this is the treatment you will also receive when your stuff gets vandalized or stolen.

Our year old camper has been stolen. No one is in office nor answering the phone (Sunday afternoon).

Great customer service Taylin assist me and help me choosing the best option. Thanks

Nice indoor units. Staff is friendly and professional. Nice location, well laid out units. Both outside access and indoor units, as well as RV, boat and car spaces...

Taylin was fantastic. She helped me find a storage size that fit all my stuff and even recommended a few products that really helped out. Thank you, Taylin!!

Debra and Taylin were extremely helpful! They took their time to meet my needs and walk me around the facility. I would absolutely recommend this location for storage services!

How do you open the gate with your phone

Amazing service , in a private area in little traffic. Very helpful service and if you need guidance or help they are willing to! Great service ! Taylan was beyond amazing !

Taylin was a great help! Nice prices and convenient location

They offered a free month’s rent but once I signed a contract the games started. There website and autopay doesn’t work then they piled on the fees if your even one day late and the free month I never got it , even after bringing it to there attention. Your better off going somewhere else where they honor there word.

Loved my experience here! Debra was so helpful and sweet and made the process of booking a storage so easy. She made things simple, and went out of her way to make sure I was taken care of!

Taylin was very helpful, with a pleasant attitude

I have Been at this location for 10 years. After the change in ownership I tried to change to a better parking spot with no success. A Prior store manager put me on a “list” that never existed. Last year the store manager said they were not allowed to keep a list of slot change requests and that it was up to me to check online everyday to see. As such very dissatisfied with lack of service for a long term renter. I visited today and was finally upset enough after spending 20 minutes trying to get my small boat out of its slot ( almost impossible) or visit the front office. Taylor Valentin was very very very helpful in looking at available slots. The good news was that I was able to get the exact same small slot in a different location. The bad news was that the monthly rate went up 36%. I realize prices are increasing but this is highway robbery. This is no way to treat existing paying long term renters. If I find more reasonable accommodations I will definitely leave.

Taylin is AMAZING! She explained all my options and helped me pick the best choice for my needs. She was professional and very friendly and oh so patient with my many questions.

Taylin was very nice and productive

My clients had sold their sold their home and needed large storage spaces. Taylin and Deborah were so helpful and friendly. They got us 2 perfect units (side by side). Very professional and efficient. Highly recommend!

This is actually a 20 star review ⭐️ Thank you SO much Taylin for getting me set up!! You’re the best!

Been with Q2 for many years and stayed when simply self took over. I referred a person who rented a unit and got nothing. There policy is 30.00 referred credit so I do auto pay and after first month wasn't credited I called and told many things but mostly need to talk to there boss to get it okayed and they will call be back. I called twice a week for just over 3 months and they don't answer the phone goes to leaving a message I did and they still haven't called back . Went in today in person cancelled my spot and now myself and the I referred left. There gates are always broken , communication is horrible, no one calls you back and when there's two workers they both ride the cart and close the office. This location Simply self on Chamberlain ln is awful so beware . I went down the street to extra space they match prices or will be them. When Q2 owned and ran this business it was great . No problems after being there 3 years . Now that its simply self it's went down him .

Taylin is very professional, knowledgeable, and patient! The facilities are kept well-secured and clean/neat. I would highly recommend this Simply Self Storage location to anyone.

Taylin made our move out experience smooth and easy! She demonstrated professionalism and worked to accommodate our needs! I felt that she actually cared about me as a human instead of treating me like just another number. The storage units are clean and well maintained. If you are on the east side of Louisville and need a storage unit call Taylin!! She is awesome!!

Great place Taylin is professional and a good manager very easy to work with would rent again!

Excellent costumer service

Our non profit has rented a unit here for years. Recently, we had an event which created some logistic issues with multiple trucks. I spoke with Taylin and she was very thoughtful and helpful. The event was successful and made less stressful due to Taylin. We have never had a problem with our storage unit and are very pleased with the cleanliness and security provided.

Received a call from Simply Self Storage saying that some information was needed. I asked if I could do it online and Paylin said "Yes". I was able to log in and do my changes. Thanks to Paylin for the call.

Taylin has excellent customer service skills, very friendly and very knowledgeable.

Tayin is so friendly. Excellent check in process.

Taylin was awesome!!! Great customer service!

Tagline was Very helpful!!!

Very welcoming. The employee Taylin was very kind. I found exactly what I was looking for.

Ask for Taylin the Assitant Manager! Her customer service is 5 stars. She helped me find exactly what I needed and went above and beyond to ensure all my needs were met. I highly recommend Simply Self Storage. I know I'm in good hands with Taylin!

Amazing service! I showed up near closing time however, I was not rushed. Taylin took the time to show me everything and explain all of the details. First time renter and she made this experience so easy. Thank you !!

The lady's at the front are awesome, and extremely helpful!

Great place to store your items. Clean location and friendly staff

The staff has always been friendly either in person or on the phone. Only downside since the ownership change is the access times. I would rather have 24 hour access. My schedule can be crazy at times so 24 hour access was why i had originally chose this location.

The new owners are trailer trash and the place is starting to go downhill. Plus, rent is going up. Yay!

Walked in and the employee helping me was nice. The storage I decided to get is very clean and is air controlled and price was decent. Overall I definitely recommend.

Professional work and renting made easy

Love the friendly staff my whole overall experience definitely will recommend to my friends

Great service! Nice and friendly

Great customer service even with the transition

Great place to rent

This place is awful...they took a reservation fee, rented the spot to someone else, and then wouldn't return the fee. After sending multiple emails and making plenty of phone calls, I had to dispute the charge with my bank...the new owner, Simply Storage, was even worse offering no resolution. Ended up taking my business to Rocket Storage in LaGrange.

I rented storage building for 2 months. Only used for 4 days. My son's apt. became available. They refuse to give a refund. I was a repeat customer. Manager in office just kept delaying the refund until the 2 months were gone. Previous experience with Q2 was awesome. That why I came back . Never again will I use or recommend Q2.

Great people.

Overall I had a good experience with U-haul. The reason for only 3 stars 🌟is regarding the mobile pickup when renting a truck. I rented a 26' truck for a move. When you pick up using the mobile app the software walks you through the process. One of the 1st steps you will need to do is verify the condition of the vehicle. For this purpose there are pictures of the vehicle that you can agree with or dispute by making notes & adding pictures within the application. Pictures were slow to upload in an area that has great phone signal/service. The pictures of the vehicle I rented were obviously very old because the vehicle looked new and NONE OF THE DAMAGE was in ANY OF THE PICTURES. I feel that Q2 should update the photos especially considering the lady that was working there stated that this vehicle was theirs and "we're very familiar with it". She was very polite and helpful but anyone that rents this vehicle could be charged for damage that has been there for a long time. Q2 why not update the photos and save your customers the time & inconvenience to dispute your documentation on the vehicle? This review is meant to help future customers and Q2; I hope it does.

I really enjoyed my experience here! Cindy is the general manager and she does a great job! I highly recommend this establishment and will be returning soon.

Great staff. Good price. Kind and helpful during a stressful move. Highly recommended.

Quality Storage

I needed an Appliance Dolly and Q2 Self Storage also does U-Haul. I called first to see if they had one and the gentleman over the phone was really nice. I got there and they took care of me quick and easy. The management of this place is amazing. If you store or use U-Haul I would say your in good hands with Q2 Self Storage. Thank you for the awesome customer service.

Airways friendly! Great Customer Service from Cindy!! Great location!!

Secure and clean.

We rented a U-Haul truck and received excellent customer service, making it a quick and easy process. We will rent again from Q2 Self Storage.

Nice people

Very clean storage facility. Staff is great and always helpful

Great customer service

Safe secure place to store you items ! Indoor storage a little higher than competition .

Good safe place

Very clean, professional, and easy to deal with.

Clean and well kept place

It is a good place and very friendly staff

Friendly and clean

I had my house in storage here for 5 years. I had a climate controlled unit. . When I opened the door for the first time in 5 years, it looked like I had just put the items in there. They really do keep it climately controlled and it was clean and not dusty. They also kept me in the loop about my billing and if I needed to update my credit card etc. If you have storage needs in Louisville.....this is the place to go.

Awesome place for storage

Uhaul rental all was fine with rental

Great access, easy parking!

Q2 is clean, bug free and secure. The staff is professional and friendly. Would highly recommend.

Great poeple

Rented a 20' Uhaul and tow dolly for my car. Staff was amazing. They helped get everything set up and we're patient while setting up car on dolly. Although they were lacking in some areas of knowledge it was a team effort to actually solve the issues. Would use again if I was ever back in the Louisville area and I WILL recommend to family and friends.

Lori at Q2 is the type of employee any business would be lucky to have. Rarely have I encountered someone as kind and willing to help as she is.