Excelent service of Marcia the Best
Marcia was extremely helpful and wonderful. Best customer service ever!
Cristina .. really nice person
Marcia was very helpful she needs a raise keep her
El servicio es excelente, los precios son demasiado accesibles y muy flexibles con tus necesidades recomendado y tienen 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
I made a negative google review recently and within weeks, the rent on my unit was increased by $25! And this was the second increase in 6 months. Beware. Regarding the $29 administrative fee, I think this is a rip-off because it takes about 5 minutes for the manager to generate this lease and for the renter to sign it, and if you do the lease on-line, I don't there should be an admin. fee at all but there is. The rent on my unit is literally double now than what they're renting the same size to others. I think this is crazy and shows a lack of respect to me, a customer.
Brianna was knowledgeable and extremely helpful. She values customers and was quick to offer solutions to my problem.
Kristina did such an amazing job today !! So grateful to actually have someone in the office !! Thank you so much Kristina l
Love the help from Marcia!
Terri was a very nice Lady!! She helps me a lot. The place is very organized and clean.
These are not temperature controlled, as they advertise. It's very hot in these units in the summer and I'm sure will be cold in the winter. Be careful if you reserve a unit on-line and get a good deal that the on-site manager doesn't jack up the rental price a little when you go into the office.
I have 4 UNITS at the Public Store (225 N Monroe St). I decided to MOVING OUT one of my biggest ones (15 x 14). I knew I needed to return it BEFORE the first day of the month so as not to be charged for the UPCOMING MONTH. But NOBODY explained to me I needed to leave the GATE OPEN (LIFT) when I made it EMPTY (I thought I needed to left close and give back the locker and keys).
I, my husband did all the work and emptied the UNIT on SUNDAY, SEPTEMBER 29TH, 2024 - BUT when we finished that, NOBODY WAS AT THE OFFICE (CLOSED). So, I came back on MONDAY, SEPTEMBER 30TH to talk to the person at the Office (was a young lady, very sweet). BUT AT THIS TIME, in an unlucky situation, I COULDN'T find the key to open the Unit!!!! So, I came to this young lady, LAST DAY OF THE MONTH, and I explained to her, that my unit WAS EMPTY, and I was MOVED OUT from there. SHE SAID, "DON'T WORRY, BRING THE KEY TOMORROW AND I WILL HANDLE IT TO YOU. You will not pay for October, I guarantee".
BUT when I came back the other day (yesterday, October 1st) ANOTHER RUDE LADY (named Terry) couldn't believe me, or help me, or try to communicate with the young lady to see if I was telling the truth (I was). She said she would report to her boss, and later she called me saying I NEED TO PAY THE FULL MONTH OF OCTOBER when I had given it back nicely on the first day of the month THAT WAS A MONDAY (REMEMBERING ON SUNDAY THEY CLOSE THE OFFICE EARLIER).
The situation got worse when Terry called me and came very rude to me, didn't hear me, ignoring my position (I asked her to call her boss again and explain one more time what had happened, or talk to the young lady) - and suddenly SHE HANG DOWN THE PHONE ON ME! Very rude and I'm very disappointed with it.
So sorry.
Lady that helped us today was very friendly and helpful. Easy access to units. Was nice being inside out of the heat to get unit.
Marcia was very kind and most professional in explaining the monthly billing and extra charges.
Great location. BriAnna is a very knowledgable, very kind property manager, who is willing to go the extra mile for others. I miss Rick, the previous manager, but no one other than BriAnna could have filled that apot so well:)
Brianna was very helpful and made my experience very easy. She offered me water and made sure i was comfortable while she checked on my unit. She was very down to earth and just a nice person. I think she deserves a bonus. Thank you Brianna.
This facility is amazing! BriAmna was so welcoming and helped me get the right unit for my needs. She went above and beyond and I couldn't recommender her or this location enough!
Brianna was so helpful! She was very patient and helped me while I got my new storage unit! The place was very clean and neat. 10/10 will recommend!
BriAna was amazing! I cannot tell you how easy she made the process for us. And the facility was so clean!
Very friendly and helpful staff. Made my move so much easier
The site manager is prejudiced against black people. She yelled at our movers a company service most were marines extremely well mannered with courtesy and discipline. The manager kicked there drinks out of facility and told them not to leave their trash on the facility. You file complaints and they just get turned over to her. She calls and denies her behavior. Then if you are not standing by your empty open locker she yellow tags it and you can’t get in even when there are other open units all around. The manager did this to multiple people everyday since we have rented. She only allows 1 item at a time in the elevator can’t hold doors open while moving even if we left someone at the door. We have 4 of their largest lockers. This created a serious extension of time on movers to carry 1 item at a time in elevator. Mind you this is a freight elevator. She calls every number to complain to us but doesn’t bother to tell us she locked us out of our units. Then you have to cancel and get new units because she is never on property. 2 hrs every day as she states. She won’t answer the phone after hours it just goes to voicemail. Then manager only allows 1 cart per party even if there are no one else at the facility. Then there are bugs running all around facility.
Shawn went above and beyond today! We just dropped in on him at his Public Storage facility because NO ONE was at ours even though they had posted hours! Shawn came o er and opened our shop and got us keys to our unit!! SHAWN is amazing and needs a raise! Thank you so much for all you did.
It’s terrible. Don’t recommend. They have no communication and aren’t good at helping.
Very good customer service
Never any carts, have to go only during business hours, can’t prop door to carry stuff, overpriced insurance required.
The person I dealt with, BriAnna, was extremely helpful and answered all my questions. She really went above and beyond. Everything looked clean and it was very welcoming!
BriAnna was incredibly helpful
Remarkably clean, runs like a well oiled machine, easily the best Public Storage I've ever seen! BriAnna has been a breath of fresh air to this place! She's kind, always willing to help, and best of all, ACTUALLY PRESENT to help!
Breanna was super professional when notifying I was vacating unit. All staff have been super friendly throughout my 2yrs of having a storage unit at Olathe location. Would recommend for future storage needs!
Rick good job hard work person
Sean is very helpful as a Public Storage representative, although I believe the Lenexa location is his building he’ll do his best to assist you if you have an issue at any Public Storage facility!
RICK WAS VERY HELPFUL /I HAD TO TRANSFER MY UNIT & HE MADE THE PROCESS VERY SMOOTH FOR ME.. I AM REALLY HAPPY WITH HIS SERVICE😊
Rick was very helpful and explained everything perfectly. Answered all my questions and was very kind. Awesome guy!
Rick was very helpful and friendly! Made the process so easy!
Rick
I will recommend rick because show use around and he was a nice helper
Rick was awesome he’s service was 100%
Terri was great help! Super friendly and made sure to do everything she could to take care of me!
Marcia provided Great Customer Service and took the time to go through my best options. Thanks
DON'T EXPECT TO PAY THE RATE YOU AGREED TO FOR MORE THAN A MONTH OR TWO (IT SOON COULD BE TRIPLE!!!). I have rented at this location for almost 5 years. The new owners (Public Storage) have in my opinion a very scamy business. The current advertised price for a 10x10 unit on the ground floor is $66/month (which they say is a promotion from the strike-through price of $83/month). However, once you go through all the effort of moving your stuff to the unit they will start the constant and striking large price increases. If you're interested in a standard 10x10 unit be prepared to pay $199/month ($184 + $15 mandatory insurance fee).
Rick was so helpful with setting me up with my new unit. Great facility and great management.
Shawn did a great job and was real helpful!
Excellent experience today with Rick. He was quick and efficient. Thank you for your help!
Rick was very welcoming and friendly upon arrival! He helped me settle into our unit with no hassle! Would highly recommend talking to Rick and Public Storage for any of your storage needs!
Marcia did a wonder job addressing my issue with property lock transition.
Rick was awesome helping us get set up with our unit. HIGHLY recommend!! Thank you Rick!!
Facility is clean and Rick in the front office is so friendly and helpful! Will definitely be back again to rent in the future.
Rick has been very helpful since I stepped through. He gave me a tour to my storage unit and told me the best option on how I can get to it!!
Marcia was very helpful with my concerns on the new construction project going on.
Thank you...
Marcia was very professional and friendly. Very informative and they have nice clean units!
Rick was great! Very kind and patient and quick the resolve my issue!
Rick was so nice and helpful!
Rick was amazing in helping me with my unit. I reserved a size to small and he helped me upgrade with no problems or stress!! Thank you Rick
I want to start off with a shout out to Rick who helped us out with leasing out the storage unit. When we pulled up Rick was actually on his way out. But he took as much time with us, answered all of our questions, and walked us through everything we needed to know for the lease. Quick, simple, and painless. Very much appreciated.
The facility itself was very well maintained and super clean.
Couldn't be happier with the experience and the service provided by Rick.
Rick was quick and polite
Nancy was very helpful and knowledgeable. She answered every question I had and made the setup process very easy.
Rick was so helpful! Lost my keys and he helped me replace them!
Rick is nice and personable.
Rick was awesome and friendly! Highly recommend
Rick is always helpful and kind thankful for his work here.
Great place for storage. Shawn in the front desk was really nice and helped me out with my issues.
Public storage is a great place to store your stuff. Rick is great he answers and questions you have and is overall friendly.
Rick was great with get my storage today thank you saveed me over 100 a month thanks againn
Overall good service! Quick and easy!
Rick was very helpful!
Rick was so helpful! Great customer service, he deserve more than 5 stars.
Rick has went out of his way to get us anything we needed . :)
Rick is amazing, super helpful and kind, very excited to do his job, and loved his energy
This place is clean and well run. Rick is always friendly and helpful. Thank you much.
Rick is super helpful and definitely willing to make things as nice as possible for you.
Rick was helpful in transferring ownership of the storage locker to my name from the previous owner.
Rick, the property manager was very helpful and made sure we had appropriate discounts
Just wanted to give a shout out to Rick! I, like many others have had several conversations with him regarding a variety of things, including a better monthly rate, due to financial concerns and it's always been a pleasant experience! He's a great person and valuable asset to Public Storage! Thanks Rick!
Rick was great with customer service
Marcia was very helpful extremely nice thank you.
Rick was awesome! I love how clean the place is.
This place is the best Public Storage from a customer services standpoint. I've visited numerous public storages and none come close to the level of hospitality. Rick, the property manager is a wonderful person with a very kind and honest heart, makes you like him instantly. during the tough times of moving from a thousand miles, I felt like this is the easiest and best service I've received. Thanks to Rick. If you are inOlathe area looking in for a storage, this is the place. also the property is just great. spacious and accessible and perfect for any storage.
RICK IS JUST AWESOME!!!
Haven't rented (yet) but Rick was very helpful and answered all my question. Nice and very clean place.
Rick was super friendly and had great customer service!! He gladly answered all of my questions!
Rick was an awesome help 👍🏼
Rick helped me with all of my questions. Thank you!
Rick was great he was very helpful
Rick was very helpful in getting my email fixed and teaching me how to ge the app set up to access the storage unit.
Rick is very friendly and communicates great. Facility is clean and well maintained.
Rick was a great help getting us all set up! Thank you!
We had a difficult delivery of furniture on pallets to store in our unit and Rick jumped in and quickly and cheerfully helped me resolve the issue. He saved us from a second (really expensive) delivery charge. The facility is immaculate, the storage units are sturdy and clean, everything smells fresh, and the lighting and security made me feel safe. The prices are the best in the area as well. Highly recommend!
Rick was very nice and explained the storage facility very well!
Rick was great. We had a slight issue with one of the newer units locking and he helped us quickly move units to a working one. Quick, efficient, and great customer service.
Rick was super helpful and kind.
Rick was helpful and friendly.
Rick did a good job and helped me greatly and made me feel welcome.
Rick is a rock star. He is so very helpful.
RICK ES UNA PERSONA MUY AMABLE NO ABLW 3SPAÑOL PERO BUECA LA MANERA DE AYUDAR LO RECOMIENDO
Rick was super helpful! I called the location & he was super nice, I came to the store he showed me how to use the app & helped me with my storage unit, great guy! 10/10 experience
Rick was very helpful and was very kind. Explained everything very well
Rick was very helpful, we thank him for that
Rick was very helpful and walked us through everything. Very informative!
Rick had me an appointment bright and early, explained the process well and was very friendly. This was quick and easy to get setup! Thanks, Rick!!!
Rick us great guy and good help!!
Muy buen servicio y la información que me brindó fue excepcional. Gracias Rick!
Rick was very friendly & helpful in getting us into the right size unit for our needs!
Would highly recommend Olathe Public Storage on Monroe St!
Rick was amazing to work with so friendly and made getting our storage facility seamless.
Rick is an amazing guy, guiding us with all possibilities to find the right unit for us. All the buiding is very nice, clean and very well manteined. And smells good there!
Thank you, Rick for your great job!
Great place clean and Rick is helpful and great I would recommend you rent a unit here.
Ginger was very helpful and has a great personality!
Great customer service, RICK WAS REALLY HELPFUL!
Rick is very helpful. Went out of his way to us everything about the facility. Thank you Rick!!
Rick did an awesome job at showing us the facility and making the rental process smooth and easy!
Rick made the rental process very easy! He showed us multiple units so we were sure to get the space we needed & thoroughly reviewed our access protocols. The spaces are clean & bright.
Rick was really helpful with getting us started off right. He called, walked us through the details and made it easy to get going.
Great services since the first call, with Debbie till the closing with Nancy, plus they gave me a great deal, I appreciate it really deserves this 5 stars 👍
Rick was a great help and thorough. Made the process fast and easy
Thank you Brent! You made the process easier, explained every detail.
Rick! You are amazing!! I love working with you. You are the best thing that has happened to this company!! It’s a pleasure working with you and talking to you!!
This is a great place to store. Unloading the truck was very easy w the elevator and carts. Everything was nice and new. Rick was beyond helpful. I also love that nobody is allowed into the until past 9 pm.
Rick took the time to show us exactly to our unit, he showed us the easiest and most convenient entrance for us and helped us get in to our storage and how to handle lock and keys! He went above and beyond his duties. We were there for a while and through out the whole time he stayed busy and cleaning and making sure everything was clean and tidy and presentable !
Rick was amazing! Very thorough and informational. He made the process and smooth and had a great personality. Olathe location off Monroe! Ask for Rick! He needs a raise and praise
Rick was super friendly and helpful! Thank you!
Rick was Very helpful with helping me get set up in my unit!
Rick was so very helpful with such a stressful situation in my life, he definitely put my mind at ease with his help and knowledge
Rick was just great best service!!
Rick was so very nice and helpful!
Thank you Sir!
Rick was super nice and very knowledgeable!
Fast and friendly service. Rick was an amazing help.
Rick was great very informative and helpful.
Rick was very helpful the other day when we experienced trouble with the units lock. Very clean facility, easy access and plenty of dollys to move stuff.
Rick was an amazing guy to deal with, very friendly & very helpful. I definitely recommend this place for others ask for Rick
Very clean and spacious units, received good help from Rick.
Rick was very helpful and I recommend him when coming here! He was great!
Rick has been great!!! So helpful
Rick was awesome a very good attendant with helping me do my rental. Thanks Rick.
He was very nice and informative!
Great clean location. Rick has been great to work with. Definitely recommended!
Rick Mckinney Olathe is always helpful and patient.
Rick was very helpful and made my transition very smooth. The location was very clean and organized.
Rick was a huge help with closing out the storage unit and made it an overall good experience!
Rick was such a great help! Very friendly and you could tell he really knows and cares about his job! I drove 30 minutes from Lawrence for this public storage and will continue to do so because of the great care and service Rick provided!
Rick was the AMAZING!!!! & I say AMAZING!!
great customer service! rick was kind and a big help setting us up with our unit.
Great customer service! Rick walked me through the building and gave me all the info I needed. Wonderful place!
Ricks service was great. Facility was very nice.
Public storage was amazing!!!! Rick was a huge help and extremely nice. Great customer service and all around storage unit as well!
Rick showed great service and was very helpful!
I strongly recommend public storage on Monroe street in Olathe KS. The storage units are priced right and the property manager Rick is super friendly and the service is excellent.
Walked in and Rick, the worker on site, was a big help from the beginning. He explained everything and walked us through how to locate, open, and lock our unit. He also showed us to the carts that helped our move in easier. Thanks to him, we were in and out in under 20 minutes.
Great service! Rick was very nice and generous for helping us locate out unit!
Rick was so helpful with helping us and locating our unit!
Rick was very helpful in guiding me to my storage unit.
Rick is a lot of help during the process.
Great service very kind and cheap thank you @rick
So far, so good! I was enticed to this location by their promise of $1 first month rent. I completed the rental completely online. From reservation thru signing the contract then getting my code to move in.
The facility is very clean! Air is conditioned! Even tho u won’t be able to pull ur vehicle to the door of ur unit, it’s not far from the front door to ur space and they provide carts to help ya out. I’m pleased with everything about this place so far! The staff is friendly and helpful. Can’t ask for more than what a business promises. Public Storage on Monroe, in Olathe has been right on time with all of it! Don’t worry about a thing… give ‘em a call!
Love Rick, such a helpful manager! A+ on customer service. Thank you Rick!
Had a great experience storing my stuff here for a year. All the employees are super nice, especially Rick!
Rick is awesome. Friendly, knowledgeable, all around great employee. Give him a bonus.
Rick really helped me out, was very patient, took his time to give me more details and I would really highly recommend public storage,
Rick got it!
Rick was very good at explaining everything to me
Rick was very helpful and friendly and for my account set up quickly. Space is very clean and secure. The rental price is a good value.
RICK! Did amazing, he answered all our questions. You can tell that he goes above and beyond with all of his customers and put safety first.!
Rick was very nice and had a lot of information, was very helpful
Haven't been renting long, but Rick was great to work with when needing to add an additional space and talking through insurance questions.
Rick is SO helpful and informative and kind!
I would definitely recommend Public Storage to my friends and family! Great storage facility!!!
Was a awesome experience opening up new storange unit account here. Rick was more then welcoming on getting it done for me. Recommended.
Was great when it was livewell but once public storage took it over it has gone downhill. I've taken multiple temperature readings and on the second floor it always read in the 40s.
Recently they say they mailed me a rent increase notice (I didn't get it in the mail) even though everything we have done prior to this was through email. So I was surprised to see that my rent increased and even more surprised to see it was a 25% increase!
So the service and quality has dropped but the cost has increased by 25%.
Stupid if they did modest increase I probably would have stayed in spite of declining conditions.
Rick is the man to talk with.
Rick provided great service. Very quick and professional.
Javier was very friendly and informative. I felt taken care of and welcomed.
When I first showed up walking into a very neat and clean office and being greeted by Sondee was awesome, she listened to my needs and showed me what she recommended, the place is so clean and well secured...then coming back to sign for the unit and I meet Javier, what a great and wonderful staff....if your looking for a great climent control storage unit Livewell storage of Olathe is the place to go....thank you both for your patience and help with my storage needs....
Helpful, friendly, clean, easy to rent, good price.
Doreen in Ohio on the phone handling my reservation. Very well spoken and professional young lady. Two enthusiastic thumbs up for her. I’m she’ll go far with whatever she pursues in life. Sondee at my local storage location also was very professional, helpful and kind. Two excellent hires, LiveWell!
Affordable and clean, good security