Public Storage Self-Storage Units at 6560 Foxridge Drive, Mission, KS

Such a disappointing company with poor customer service policies. I am giving a 2-star rating, but it should probably be a 1-star. We have been renting storage at this facility for years and they have really gone down hill. The facility is neglected and now you cannot contact them directly anymore. Their direct phone line claims that the office at 6560 Foxridge Dr is open on Saturday and Sunday from 9:30 am - 5:00 pm, but that is not true. I finally jumped through hoops with the 800 phone number and discovered they are only open by appointment. I left 3 voicemail messages and so far, none of them have been returned. They sent an email that they will be doing "work" on the building starting on Monday. They emailed that they have plastic available to cover belongings in the unit so they are not damaged. The problem is they are not available in the office to get the plastic. The agent who answered the 800 help line said I could pick the plastic up on Monday, but I work Monday and the construction is scheduled to begin on Monday. Where is the customer service? What will I do if my belongings are damaged? My advice is to not rent here if you are looking to have a company that supports their customers. Once you move in, it is expensive to move out when you discover that Public Storage does not offer great customer service.

Ashley was great!

Love this place ! Clean , friendly, nice. Ginger is so nice love, love, love!!!!!

Ashley is great very helpful and very friendly makes it hard to wanna leave.

Today at Fox Ridge public storage in Mission Kansas. I was assisted by Ms.Marcia. she was so helpful in so many ways. She was so Friendly and most eager to help me in my situation. THANKS MARCIA.

Fulton was awesome! I checked out my unit and he ready to help right away, I rented for 5 months and everything was easy and convenient.

Ashley had amazing customer service…made the process so easy and incredible and answered all my questions! ….

Fulton was so nice and helped me out even though they were almost closed and the day before when I called they lady on the phone was very sweet. good experience!

Great service

the people who work here are rude and pass judgement on people very easy. they don't listen and you might waste your$as me and my husband did

Smooth move in very helpful on the phone setting it all up so my medical aid was able to just go to my unit and move stuff. Happy starting my 2nd month.

RENTER BEWARE!!!! RENTER BEWARE!! PAY YOUR RENT ON TIME OR THEY WILL ILLEGALLY BREAK INTO YOUR UNIT AND TAKE WHATEVER THEY WANT!!! THAT'S WHAT HAPPENED TO ME!!! THEY STOLE MY $8,000 DIRT BIKE, JEWELRY, SWORDS, DVDS ETC.. I KNOW IT WAS THE MANAGEMENT BECAUSE AFTER I PAID UP MY BALANCE AND THEY FINALLY LET ME BACK IN MY UNIT, I FOUND THEY HAD CUT MY LOCK PREMATURELY AND THEY PUT STUFF BACK INTO MY UNIT THAT WASN'T EVEN MINE!! THEY DESTROYED MY UNIT!!! THEY NEVER CONTACTED ME ABOUT MY UNIT BEING BROKEN INTO SO I HAVE NO IDEA WHEN IT HAPPENED BUT THEY PUT THEIR LOCK ON THERE AND THEN MADE ME BUY ANOTHER ONE TO SECURE IT!!! THEY DO NOT CARE TO HELP IN ANYWAY!!! THEY DON'T HAVE CAMERAS AND THE POLICE OFFICER THAT I SPOKE TO SAID THIS HAD BEEN A REPEAT PROBLEM WITH THIS PLACE!!!!! I WILL BE PURSUING ANY LEGAL AVENUES I CAN AGAINST THIS PLACE AND THE THIEVES THEY HAVE WORKING HERE!!! IF YOU VALUE YOUR STUFF AT ALL, DO NOT STORE IT HERE!!!!!!

Ginger was so kind & very helpful! I was in & out so fast! Not all places are this kind & efficient!

Amanda was amazing!! She made it super easy to understand the process. She knew everything I had a question about. Thank you again Amanda.

Ginger was very nice

I like the app with its ability to open the gate with my phone.

Amanda did a great job of getting me set up. Would recommend this location

Brandon is a boss he took care me and made it so easy. Thanks sir.

Easy, fast, convenient. Ashley and Brandon gave 5 star assistance. Thanks guys!

Nice place. Friendly people here. Very clean.

We got stuck inside the gate. No one was there to help us get out and it was on a Friday at 4. On top of that when I was trying to contact someone to help us. I didn't hear back from nobody until that Monday. My boyfriend finally got it to open but now there's a lock on the thing he used to get it open. I just want to know what are we supposed to do if it happens again?

The monthly rate will change with little notice, and the increases are 25%+.

Most friendly and informative