Public Storage Self-Storage Units at 1530 W Northfield Dr, Brownsburg, IN

Moved there because it was cheaper than the other storage place then the price raises up higher than the one I had before

PLEASE READ: If I could give 0 stars I would. I had a terrible experience along with others by being TRAPPED inside the storage unit. The system was down so we could not leave the place and ended up being stuck for about 2hrs before any assistance got to us. I could not contact a single person, out of the 3 numbers it told me to call. The app wouldn't work and it took calling the fire department to get us out. We were even told by the police officer and fire department that this is a COMMON OCCURRENCE. It was extremely frustrating that there's no emergency maintenance crew for this place nor some alert to tell the staff their system is down so someone can come and help anyone who might be stuck. Extremely disappointed and will not be using them again.

There was a power outage and the entry gate wouldn't open. An employee named Hershey came and fixed the problem.

On Sunday 11/6/2022 the Public Storage in Brownsburg IN lost power to its gate. It wasn't possible for customers to open the gate using either by using app or entering code into keypad by the gate. After calling customer service, Hershey from the Georgetown Public Storage came to the rescue! She worked with tech support and got everything up running within half an hour. Tha k you Hershey, great job! and running within half an hour of the intial

Patty did a great job and made the process easy. The facility is clean and secure. I would recommend it to anyone looking for a storage unit. I'd like to add to this post... although the initial experience was great, the facility itself is awful. When they built the indoor storage units they did a poor job with the vapor barrier (if there even was one) Everything in our unit was covered with mold. Many things were ruined. Unfortunately, if you read the entire contract, there is no recourse. Although they did cover some "cleaning" it was a poor solution. BEWARE

This place is pretty good. Although I did have a situation where I was charged after my move out date, Pat, was able to take care of the issue and made sure I received my refund...

Used this storage unit in 2021 and lost all my stuff due to mold. They said they would get it under control a whole year later and they still have mold!!! Recommend no one uses them

Good service, clean facilities, decent prices.

Darlene was great. Great customer services and very helpful. 5 star

I appreciate the time and effort and help given to me Jean and Darlene the customer agents. Always kind and professional

I rented my storage spot for $21 month. After 3 rate increases they now want $99 month and that's for a 5×10. There's been some theft there due to the gate not functioning properly. Bottom line is the place sucks. Raising the price that many times in a year is a rip off. I consider it to be theft by deception which is a felony. WORST EXPERIENCE EVER.

Jean and Darlene are always so helpful. I run a major coffee business out of one of their units and they are always there to assist when a problem arises. I am here 6 days a week and always know I can rely on them to be there if I need anything!

The manager Darlene was extremely nice and very easy to work with. I have another storage unit and it isn't nearly as well managed!

Stored items here for 2 years. I've always felt safe when coming and going. Storage is clean and convenient. Staff is always friendly and helpful. Thank you

I really love the new building and I have been very pleased with the customer service. Darlene and Jean are both pleasant and helpful. I will continue to stay with public storage.

Love them.

Jean did a wonderful job helping me figure everything out! I had a great experience! 😁

Jean was super helpful! 🙂definitely going their again.

Jean Andrus has great customer service skills!

This was our first time using a storage facility although I’ve helped other people with theirs. No hassle, easy set up, easy closing the account when done. Clean dry and handy. Will definitely use Public Storage again.

Darlene was very helpful!

Very well kept.

Jean is amazing! she helped me get all situated in my new unit. Would recommend to everyone! Go Jean!

Jean is very helpful and kind

Darlene was wonderful! Quick, easy check in! Thanks for all your help :)

Would not still be a customer if they didn't have such wonderful workers, Darlene is amazing

Jean gives us excellent service! We have rented from her twice now and every time, she takes the time and care to make sure we get exactly what we need!

Jean was extremely helpful. We are looking for a space in near the future but we are definitely sold on Public Storage

Jean was amazing. Very friendly and helpful!

I needed a place nearby that had reasonable rates for climate controlled storage for work and this was by far the most affordable place around. This is my first time renting a storage unit and it couldn't have been any easier. I got everything set up in less than 5 minutes online and when I dropped by the office on my way to the unit, Jean explained everything I could have asked about before I could ask. Jean walked me to my unit, showed me the layout of the place and the best routes to the unit from where I'd be unloading. The building was very cool and spotless. I was impressed. Jean let me know if there was literally anything I needed or could think of to call her and she'd take care of me. I'd recommend this place to anyone needing to rent a storage unit for a while- it's some of the best prices for units per month (at the time of this writing, the first month is only a buck) and and the process is easy and the staff phenomenal. You can't go wrong choosing this business.

Staff has always been really friendly and easy to work with. I had a question recently about renting another storage unit in the same facility. Jean A. was very helpful and went out of her way to help me get the right size unit for me while trying to save me money in the process. I couldn’t be happier working with them!

Very clean and reasonably priced.

Raised rent on our RV parking spot by over 30% after only 5 months of being a client. Tried to discuss and negotiate based on other comparable rates in the area, however the conversation was not productive. We have moved to Hawkeye RV storage just down the road in Pittsboro. Same level of quality for much less hassle and a better price.

Had more of my items damaged when they cleaned and restacked my stuff broken item because they put all the heavy stuff on top

Jean in Brownsburg was very friendly and helpful!

Jean and Darlene are very friendly and courteous.

I had a great experience at this location. Darlene is awesome!

Darlene is very helpful. This storage facility is in a great location & is accessible for larger trucks. I will recommend this PS to others.

Darlene was fantastic with our needs of jumping back and forth between houses

Darlene was very patient and helpful with it being our first time getting a storage unit!

Jennifer and Darlene are great people, highly recommend you go see them. Well maintained property and reasonable rates...except when i gave a 30 day written move out notice and they tried to charge me for another month, i didnt answer their phone calls cause i assumed that they would eventually get their heads out of their butts, i can only hope

Good customer service .Clean very well maintained property. Nice helpful friendly staff.

I used storage unit between moves. Very clean and nicely kept storage units. Always felt safe visiting the unit, moving things in and out. Kind and courteous customer support at the location. Thank you for a great experience! Pam Ellus

I am sooo happy about my service at the Brownsburg location. There was an issue with mildew in the internal storage units. The staff called me several times to make sure I came in so my unit could be cleaned. I was a little irritated to have to take time out of schedule. However, I complied. Not only was Melissa there to greet me, the team of gentlemen she had were incredible!!! They emptied my unit with care, cleaned the entire unit and any items that need to be cleaned. They even put everything back, better than I had it before .I’m so grateful!!! Not only does my unit smell good it looks way better than it did before. Way to go, Public Storage!!!!

Mold in all of our belongings. Will be extremely expensive to replace mattresses and couch, clothes, kitchenware, and home goods.

The location is convenient, it is a clean and the property is well maintained. Secure with code gate and with ample lighting at night. No one on property when I was there if I was to have an issue of some kind but did have a phone number to call for emergencies.

The lady was really super nice and very helpful!!

Great service! Darlene is wonderful she is so helpful. You need to clone her!

Great prices

Online signup and gate access via app worked great! Property manager is very friendly and did a nice follow up call

Darlene did an excellent job of explaining the entire process and made me welcomed as a new Public Storage customer. If everyone service is like hers, we will use this company again !

It was a pleasure working Darlene, She gave me all the Information I needed. It could not have been any more simple! UPDATE A YEAR LATER. All they do is raise their prices and when you need to get ahold someone to change bank information, it is almost impossible. The Public Storage APP is just as much of a joke as this location. They will only get ahold of you for your new bank information after the late fee is applied. Nevermind the month I drove there to pay and no staff members were there and no one to awnser or reply my many phone calls. Find a competent company.

Fast. Fast.

Recently had my trailer stolen from the brownsburg location. The access gate was broken for 10+ days. Public Storage did not provide any notification to current clients nor did they provide night time security while the gate was broken and left wide open. 16 cameras and most work, but not all. Thief was on camera but not one camera gave a view of license plate.

Darlene went out of her way in getting me a perfect spot for my needs. Great support

Darlene was absolutely wonderful! Helped me with any questions I had as I have never stored anything in storage before. Showed me to my unit, made sure i had all my questions answered, and definitely went above and beyond to make sure I was well taken care of!

Great customer service Darlene is very knowledgeable about the property and is very professional. Facility is very clean and well kept.

Clean facility! Darlene is extremely helpful and friendly! Would recommend to anyone!

Darlene was awesome! She got me booked quickly, answered all my questions, and showed me how to enter and open my unit. Definitely looking forward to using this Public Storage for my needs!

I really appreciate Darlene being soo helpful and patient with transferring me into a bigger storage unit. She is the sweetest to talk to! Thank you for your wonderful help!!

Cool

Darlene was fantastic to work with!

Clean and kind employee

Great people. Great options for storage.

We have been a tenant at this location for a couple of years now. Prior to PUBLIC STORAGE taking over the property we had no issues at all. Since Public storage acquired the service has definitely changed. Staff is very rude both in phone calls and in person interactions. Prices steadily increase with no apparent explanation other than we review pricing. Since taking over the property, they do not plow for snow or treat for ice on a regular basis. During construction, the roads were covered in mud on a regular basis. Gate was also left open and unattended for long periods of time. Not sure what the point of secured storage is with gate left open. We have decided to leave this location and use a local storage provider, larger unit at a better rate.

CASA

Reserved and had a 10 x 20 online booked , came to the reservation drove 30 min on my lunch break to find out when I get there the unit is not available.. what was the point of me booking it online if it’s not there???? Waste of my gas, time and money . Website is misleading .Lady had no explanation

Nice, friendly women at the front desk, very helpful. Nice facility.

The ladies inside were extra nice and went above and beyond regular service. I will definitely be back

I just received a unit. The process was easy. I never had the pleasure of meeting Darlene, she was too busy doing her job. The unit was clean and ready. I've used other places before. By far, this is the best one.

Darlene was friendly and professional. Thank you!

Great people

Darlene was very helpful in getting our 39 foot fifth wheel ideally situated on a storage spot. Our rig was well taken care of. Extremely pleased with the service.

I couldn’t find my card with the gate combo and unit number. Darlene was quick to give me a new one...after some good natured ribbng of course. Darlene is great and the site is well maintained.

Darlene has been very helpful and an asset to the company. The facility is clean and well maintained. They are doing construction right now, so I hope Public Storage will keep the needs of the customer considered. I know as long as Darlene is there, I know our needs are considered. Thanks.

Kendra is extremely helpful and knowledge young lady. A joy to talk to. Thanks Kendra

Kendra was extremely helpful, informative, thorough, and friendly! Everything you need to pack and move. Clean, modern units. So glad we picked Public Storage! Thank you beautiful!!

Nice place

I can't say enough nice things about the Public Storage in Brownsburg. The initial rental process was easy and straightforward. The unit was clean and the facility is highly maintained and is very secure. Checking out was even easier than moving in. The staff was very professional and you could tell they liked their job and took pride in their work. The cost was also very reasonable for the level of service received. I highly recommend.

Everybody was pleasant, answered lots of questions.

People here are great

Great experience!

my experience with Darlene was amazing. she was very helpful and just amazing to do business with.

Everyone of public storage at this location has Treated me very well And we're very informative

Darlene was extremely helpful and polite making sure our needs were top priority during the recent renovation.

Great staff! Always keeping me informed of the improvements at this location.

What is the biggest unit's u have and how much...

Very good experience, the girls were very helpful and Darlene has been great to work with.

Great friendly service, reasonable price units

Antoinette was extremely friendly and helpful. There is nothing she could have done better. There were some add-on fees, one-time fees, required insurance etc. that felt excessive. Also, no proration of monthly fees when you leave, but they are free to list your unit the next day. That doesn't seem right, but it is very likely normal in the industry. Clean facility and nice staff.

Darlene was so helpful to us. We appreciated her customer service greatly!

Darlene is great at juggling a busy environment.

Good place, clean and great service from Darlene!!

Darlene is very professional and helpful she made this a very good experience.

I had a very pleasant experience at this location. Staff is wonderful!

Quick and easy! Darlene is so sweet!

They are pleasant to work with and to talk to.

Jennifer was helpful, and her store was clean.

The ladies that helped me here were very knowledgeable. . THANK YOU.

The Lady that works there Jennifer was very helpful and nice. The Facility is great.

The ladies at this store are really friendly and helpful.

I was in and got packing supplies and quick pack boxes which were amazing Darlene was very helpful even helped me carry them out and get them I’m my car

Jennifer and Darlene are very helpful and care about their customers...

Excellent and friendly customer service. Darlene was very helpful. 5 stars

Darlene was super helpful! Great customer service.

Great location!! Great people and service!!

Awesome service, Darlene was great!

I was helpful

Darlene was very help full and kind was totally awesome I would highly recommend public storage

Helped with getting rid of people's stuff and hauled away, and store was kept clean

Buyers beware this is the worst run storage facility I've ever been at it's been a bad experience from day one.

Darlene was friendly, patient, and helpful. She went above and beyond to help us get a unit.

Darlene was very knowledgeable and a great help to me and exceptionally friendly I'll never go anywhere else

I spoke with Darlene and rented a unit. She was very knowledgeable and helpful!

Spoke with Darlene about storage units while I was in town and she was extremely helpful. She was very professional and courteous and suggested a lot of options available for my storage needs. Glad I stopped in.

Darlene went above and beyond her duties to help me out with an issue I had. I recommend the facility and more importantly the outstanding attention to customer service from Darlene.

Darlene was very helpful at check-in and gave good suggestions. Move in process went quickly and smoothly. Very clean facilities.

Darlene and Jennifer were very friendly, helpful, accommodating and made several good suggestions.

Darlene was AMAZING! Very thorough!

Every time we come in to pay a bill, Jennifer and Darlene are very helpful and sweet Their store is very clean and they know stuff!

Jennifer and Darlene at the Brownsburg PS care about their customers and are very helpful

5* Management

Darlene, the PS Representative was quite professional and extremely helpful. Quite a pleasure to deal with! I MOST HIGHLY recommend!!

Jennifer is the bomb. She gave me water as I was hot and thirsty. Goes out of her way to help. Super cheerful! Also, like the pretty grass and bushes etc. good job!

This is a first time move and I had no idea what to buy. We were greeted with professionalism and advise on what we needed. It made our packing experience fly by. I would recommend this store to anyone who is new to packing.

Jennifer was very kind and helpful with her advuce for products we needed. I will be back for any future needs, since i was here to helo my friend move.

Jennifer has been super to work with on this move. She recommended products and a way to save money when you are already spending a fortune. If you need storage or packing items, go see Jennifer!

My daughter went to get packing boxes and they were very helpful. Not only did she get the boxes they took time to give her useful advice.

I stopped for supplies and Jennifer was very help .

I want to say that i’m Not happy that I;m getting a judge rate increase, but I can’t complain about the staff. I have enjoyed working with Jennifer and Darlene very much. They have both been very helpful and curtious anytime i’ve Needed anything.

Jennifer and Darlene are always helpful and very friendly .They are defiantly an asset to this company.

Jennifer was super friendly and the grounds are clean and well maintained. Highly recommend.

Jennifer and Darlene were very helpful to me with canceling my one storage unit. There was no hitches getting it done

Beware of rate changing and dishonest practices. I used public storage web site to reserve a unit at a discount for booking online. When I showed up on moving day they wanted $20 more a month. I have the email conformation with the quoted price, but they did not honor. I called and sent an email with my issue and online receipt to Dave Penny District Manager and after over 24 hours still nothing. You have plenty of options when it comes to self storage and I would recommend you to go anyplace else.

Jennifer was very personable. She listened to our needs and had great suggestions. We will recommend this facility.

Jen has wonderful customer service, made everything super easy. Highly recommended.

Thanks Jennifer!!

Jennifer the manager was so helpful and pleasant going through the rental process for a unit. She was suggestive in the correct products that are useful in making the move of my personal items into a unit. Thank you Jennifer.

Thanks Jennifer

Jennifer is an exceptional person, with an executive professionalism that is not seen as much these days. I know she will excel This company through good years to come. Thank you Jennifer!!!

Great service!

Jennifer is amazing very professional very helpful to what i needed

I'm happy with the service here. It was easy and straight forward. Friendly employees as well. Jennifer was very helpful 😁 Would recommend 👍

Jennifer Towne has amazing customer service skills and was super helpful breaking down pricing for me. I highly recommend this storage facility 💯

Jennifer was very helpful and made thing easy

Thank you Jennifer your the best easy place to get a storage

Jennifer is personable knowledgeable and friendly.

Made a payment for my unit at another place. Very helpful.

Antje was very kind and explained all operations of public storage throughly. I will definitely be a repeat customer in the future.

Antje was great! Helped with getting everything set up. Shukran!

Antje was great. Sign up process was easy. Very good promotional prices, clean facility. Highly recommend if you need a storage facility in Brownsburg.

Antje I am a Telecom technician and came to relocate computers and Antje was very nice and a pleasure to work with.