Lori was great in handling my move from a larger space to a smaller one. She looked and was able to help me find a smaller space approx 10 ft away from where I was. So it was easy to move quickl and painless.
Thanks Lori.
The new management team at the St. Charles facility is outstanding. Lori, especially, is a true professional and exudes customer service
Staff was excellent and very helpful
the experience at this facility was very pleasant. The staff was very professional and the facility looked well kept and clean.
This is a very convenient and well run facility. Lori is wonderful to deal with, she took care of me and had me all situated in no time at all.
Shawn s customer service,is the I ve in long time, always eager to help customers with there storage needs , highly recommend this location.
We used Public Storage for the last 9 months…great facility, very clean, easy access, able to drive inside to avoid the elements….i highly recommend Public Storage on the West side in St. Charles!!!
Lori has always been very knowledgable, informative, and helpful, regarding this facility in st Charles, IL . Thank you Lori.
Shawn and Lori are helpful. I highly recommend this location.
Rented a unit about 2 weeks ago. Wasn't sure I was going with PS when I walked in, however Lori was a complete joy.
Lori's positive attitude and ability to answer every question was phenomenal. She personally walked me through how to operate everything and offered great suggestions. This is a true example of quality customer service.
The facility is centrally located, has easy access and is extremely clean. The price was vastly cheaper than any other nearby climate controlled facility.
Lori was incredibly helpful with all of my questions and setting me up for unit. I would recommend this place to everyone. Its clean and Lori was beyond caring!
This location was very easy to rent a space for a family recreational vehicle! Lorie was very helpful and efficient when we needed to close the rental!
I literally am sitting here crying happy tears because of how much stress Shawn relieved from my life. Not only was he very kind and caring, he went above and beyond and I’m eternally grateful for it!!! Thank you to you and your wonderful manager for your help!!! God bless you both!!!!
Wonderful, clean facility. The staff here are also extremely helpful and gonthe extra mile to resolve any issue, no matter how small. I highly recommend this location of public storage. Sean and Lori are both Wonderful and extremely helpful employees. Again I highly recommend Public storage!
Best customer service! Thanks Lori for all your help with my moving needs!!
Terrible customer service!!! Do not go there!!!
I have been storing my food trailer at public storage in St Charles and the staff and facility are excellent. They are always helpful when I have a request and the security is top notch. The property manager Shawn saved the day when I left a key item behind putting it in the office until I could get it. Highly recommend this location for your storage needs!
Shawn was a huge help in getting me set up for storage. He walked the property and made sure my move-in process was easy.
Have never rented a storage space before. Shawn was really great at explaining the lease process and getting me signed up
Lori was extremely helpful helping me navigate the system.
Shawn the property manage has been successful assisting me in securing storage for my classic cars. I highly recommend him amd this location.
My mom rented a storage unit here for 5 years. Convenient location, clean, safe, never a problem. Plus excellent customer service provided by Mary. Highly recommend Public Storage.
Lori was a great helped me with everything I needed help with- very accommodating with everything- I recommend with high stars
Lori was great! Super pleasant!
Shawn is very nice and friendly!!
Shawn- the manager- has always provided excellent storage advice and solutions to save me both time and money. I was even able to get some boxes and supplies at reasonable prices thanks to Shawn.
Shawn is the best manager that you can deal with.
Sean provided great customer service! Easy sign up process and clean units. Thank you 🙂
Most helpful advice from Shawn
Excellent experience with a knowledgeable staff. Shawn did an exceptional job explaining all of my potential options.
Shawn was great he helped me out so much with my rate I really appreciate all the help
Please give Lori and Shawn a raise and promote them both to co-CEO immediately
Shawn's great very helpful
Shawn was very helpful!!!
Sweet and simply a great facility. Leandra was very helpful sweet and answered all my questions plus more
My business uses this facility and it is clean and well maintained. Ms. Kenya is prompt helpful and knowledgeable and a delight to work with.
Caprice was awesome great service love the positive energy with her
I’m genuinely surprised. Considering how professional the staff were getting me signed up for and ready to open an account here and how clean the place is, I do not understand why I have received an email without context, without initiation from me, and without any issues with payment, to tell me I have been officially moved out. I called and I was told the owner or property manager would reach back out to me about it and I’ve yet to hear back other than another email stating I have been moved out I don’t owe anything. This is horrible. I’m just grateful I barely had the time the past month to even put much of anything in my storage unit so there’s not much of a loss.
Very clean property, Leandra was very kind and helped me with my move
Lori Lori was a great help with the app very knowledgeable she knows her product very pleasant person
Store keeps up with snow removal, no issues getting in and out.
Lori is great! Thank you for your help today!!
I love the fact that everything can be done online or through the app with no human interaction unless wanted. The gate is now Bluetooth and can be opened through the app. No more punching in the codes, unless you want to. They still send you a code too. Also love the fact that it's drive in, with climate control. Kinda stinks if you get 2nd floor cause then you have to use the lifts and stuff, but they make it as convenient as possible. Took me less than 10 min to complete the online signup, pay, and get my unit number and access code.
Easy smooth service for getting my RV in. Price is not bad also.
Just got a space today, Piper and Riche were AMAZING!!:)
Clean and well organized facility. The service tech was very knowledgeable and accommodating. His questions and suggestions helped me decide the best storage size to fit my needs. I highly recommend Simply Storage!
staff was super helpful. place was also clean. 10/10 id recommended to anyone.
Best prices in the area. Riche was very cordial and made the sign up process really easy.
Riche was super helpful, really recommend this location!
Was great the staff was friendly and got me a storage unit last minute. Easy process the prices are affordable for the unit size great overall experience
Awesome facility very well kept and staff was helpful!
Quick, easy, and very accommodating! Definitely the best place to rent a storage unit from!
Great staff and convenient location
So clean and the staff is so helpful!
Excellent clean facility. Love my unit. Fast, easy, helpful. Russ and the office team are first rate. Thank you!
Russ was great at the front desk, we were unsure about the size of unit we wanted so he gave us a tour of the sizes we were interested in. Clean facility, friendly workers.
Great service and friendly employees! Made the process so easy and smooth!
I just recently started renting here and so far it’s been a smooth and easy process! The man who helped me when I came to see the unit was very helpful and kind. The facility is extremely clean and organized. I feel good about keeping my items here!
Excellent experience. Riche was fantastic.
Rental my unit was a breeze. Thanks Russ
Very kind and helpful staff, quick with quotes and availability. Clean environment, well worth it!
Riche was extremely helpful and very polite. He explained everything in detail and made sure I got the space I needed.
Great facility and people! Place is awesome, highly recommend them!
Quick and easy assistance for renting. Love the drive access!
Very nice facility with very friendly helpful employees. I highly recommend!
Really fair prices and easy setup!
Great customer service and friendly staff!
Great place very well kept! staff is the best very friendly!
Mr.Russ is an amazing manager and a helpful person regarding customer service. This storage facility is wonderful I recommended!
A friend told me about this place, my favorite one around, very good prices, management very friendly and helpful, Russell helped my family get storage we need
This place is amazing! Russ was very helpful! I had a wonderful experience here! Definitely will come again!
The setup process was super easy and user friendly. They had an online special that was very well priced overall a 10/10
Easy access, lots of room , stuff is friendly and helpful and great price. Looking to many years forward of using Simply Self Storage
We had a fantastic experience with arranging a storage unit. Great customer service. Highly recommend!
Very helpful and pleasant
Great location. On site management
GO SOMEWHERE ELSE!! After my sister and her wife spent thousands of dollars to store their belongings, they had come to find mold growing, not only on their wood furniture, but also their couch. They had purchased the insurance, but alas it doesn’t cover the damages. This place is horrible! 10/10 would NEVER recommend to anyone.
When someone spends over $8,000 to have a climate controlled unit and everything is covered in mold, and the insurance they have "doesn't cover mold", do yourself a favor and look elsewhere. There are countless storage rentals available in the area, I suggest you call one of them.
Place was clean and friendly and best price
It’s an easy process to get set up and it’s a nice facility. Great customer service.
Easy to signup and checking was no problems.
Russ was great, very attentive, and helpful.
Was here with my sister to help her unload some old mementos. Overall the place was very well maintained! Little to know coordination in the drive in lane, but that’s more the fault of other drivers. Parked outside and carried the boxes in… not too heavy so not an inconvenience; they had carts but they were scattered and mostly not needed.
Amazing facility. Super clean, great customer service, no hassle! Definitely would use again in the future!
Incredible helpful. Great prices. Safe and secure!
Great place. Very clean. Russell was awesome. Explained everything. Very happy. Thank you!
Repeat customer, Russ and the Simply Self Storage Team have been good to me over the years! Thanks!
Very nice place with plenty of storage!! Very helpful.
Easy access , no contract and close to home! Setting up the rental was quick and easy also.
Russ was fantastic, showed me the unit and completed the paperwork. Bazinga we are storing. Clean and easy-to-use.
Have a enjoyed working with Russ at Simply Self Storage in St Charles IL for my vehicle storage needs. Thanks!
Amazing location! The prices are fair and the staff is very helpfull! 100% recomended!
Great experience! And Russell has been wonderful to work with! Highly recommend!
Super clean, safe storage facility.
Friendly staff who is always very helpful.
Thank you!!
This facility is ran by a friendly and fair business owner, Russ. It is safe, reliable and has amazing prices!
The workers were very helpful and they gave me all the information needed plus more :)
I had been pretty happy with this location. My 10x15 unit was $109 a month. I was told when I moved in that prices stayed pretty steady and maybe after a year or so they would increase by $10.
Well in about 22 months it has gone up now for the 3rd time. And now they want $210 a month for the same unit!
They also made us add insurance of $10 a month I wasn't told about until after I got the unit. Just beware that a low rate today may soon double once you have your stuff moved in.