Public Storage Self-Storage Units at 1295 W Lake Street, Roselle, IL

Perfect

Amazing customer service provided from Frank. Thank you for your patience. I wish I can give you double the stars.

Amazing customer service provided from Frank. Thank you for your patience. I wish I can give you double the stars.

Clean units and great customer service. Angel at the front desk was very helpful.

I had the great pleasure of working with Angel at the 1295 Lake st Public Storage location. I could not have been more impressed with this young man ! He was totally professional. And was honest when he didn't know the answer to the question I had. But he did follow up when he found the answer for me. Angel took the time and walked with me to the unit I was looking at and eventually end up renting. It is because of his comment to me the customer that help me decide to rent from here. He was so helpful and patient with me helping and guiding me through all the sizes and choices of which unit would be best for my needs. He listened to what I had and thought I wanted, and then gently suggested that I may want to consider a different unit. And after thinking carefully to what he suggested it made sense to do that way ! I am so grateful for his kind caring thoughtful understanding ways. And his desire to truly help me do what was best for me ! He is a model of customer service ! And that is so hard to find these days ! Thank you Angel for all your help and support! I really appreciate your valuable input and professionalism ! Earl

I needed a parking spot for my box truck and was having a difficult time finding one in the area that would accommodate the size of it...I went to the public storage in Hanover Pk to see what was available..They didn't have a spot available at the location. So the attendant DJ recommended another facility in the area..He drove down to the other facility while I followed and let me pull my truck in to see if it would fit..And it did..Unbelievable customer service..I highly recommend them if you need any kind of storage..

Caprice was very helpful, friendly and courteous. She was very nice and patient with all of our questions. Will recommend this location and Caprice for any storage needs. You won't be disappointed. Thanks for all of your help Caprice.

Caprice was absoulutey amazing person love the service

Shawn's the perfect salesman

Shawn was fantastic.

We got a great deal with Shawn just driving up to inquire about prices. Shawn did an excellent job of answering all of our questions and helping us secure a great inside unit close to the entrance door. No complaints so far!

5 months into my contract, they raised the price by 50%... not 5 or 10% they raised it 50% !!! I feel like I got a bait and switch price back in September. In addition, there are walls falling down in my unit and NO ONE fixed it for the 5 months I've been there. The deal was too good to be true. Buyer beware. This place sucks.

Shaw was smart helpful and courteous. I will recommend this location on behalf of Shawn‘s expertise...

Happy with the use of my rental locker here

This place is going downhill every time I go there is police presence and someone’s belongs being thrown about.

Shawn was a great help. Everything went smoothly.

Lauri me trato muy bien, y estoy listo para seguir alquilando aqui

It's is a very nice place to keep my things at and very helpful person working there too

Made a reservation. Spoke to mgr. She suggested I make an appt with her so she could show me where my unit is and tour the property. Said she would give me a refund for the lock purchase price if I brought my own. So she said they open at 930. I made an appt for 10, and I showed up... no one in the office or answering the phone, called 3 times left message, waited in the lot for 30 minutes. NOTHING, I drove home, called the office again, she answered, I explained because no one was there to meet me, And that would not be able to get back there until next weekend, I wanted a full refund, she said, you should've let yourself in with the gate code, I explained the only text and email I recieved explained I would get another text or email on my move in day (which I did not receive). She looked at emails and texts sent and found no gate code was sent. She says so, you wish to vacate the unit. I said yes. I expect a full refund, that you didn't fulfill your part of the contract. She said I'm not emailing or texting your receipt, you can pick it up at the office. I said you ARE issuing a full refund, correct. She hung up on me. I called back two times, she didn't answer the phone. I CALLED THE DISTRICT MANAGER. They issued me a refund except for a $29 administration fee, I said unacceptable, and I want a full refund. They will be calling me on Monday.

Great customer service. Leandra is an asset to Public Storage. She's knowledgeable, courteous and knows how to deal with the customers 👍. Perfect location.👌 Would like to see a few flatbeds cart's in this location. The one cart that we were all using has been stolen and Public Storage NEVER REPLACED IT. So if anyone in a position to replace these cart's will read this note, PLEASE, it would make it easier on everyone. Thank you 👍😊

Shawn was absolutely a blessing in my life !! A Rock Star!! Made this difficult process so very easy on me. Thank You!!!

Shawn been great since the first day I got my storage space thanks for everything

Employee Shawn is absolutely a people person. Spot on with his ability to answer questions about the facility and help customers with their needs. Thanks for keeping the facility clean and ready.

Khalilah was very friendly and helpful in answering my questions about Public Storage.

Lele was very informative, friendly, and personable im happy we got her as the employee to work with!!!

Caprice is the bomb ask for her she is the best

Caprice was great love her personality greatest customer services 👏

This property is always clean and a great place to store my vehicles. The staff has always been friendly and helpful. Leandra, the property manager, informed me about the Public Storage app where I can easily pay my bill and open the gate with my phone from inside my car! I’ve been storing here for four years now and I would recommend!

Great customer service!!! I have 2 units at this property and I am very happy with service and I have finally downloaded the ps app!!! Very easy and sooo convenient!!!!!

Leandra was so helpful finding the perfect size that was best suited for our needs. She went above and beyond. Highly recommend this location. Five stars