Mike from Public Storage went above and beyond to resolve everything. From the moment I explained my situation, he was incredibly attentive, patient, and solution-focused. Mike took the time to fully understand my needs, provided clear options, and walked me through the best solution for my storage problem.
His professionalism and customer service are truly top-notch. Mike made sure I felt valued as a customer, and I left the store feeling completely satisfied. It's rare to come across someone so dedicated to helping and ensuring a positive experience.
If you ever need assistance at Public Storage, I highly recommend reaching out to Mike – he will definitely take care of you!
So helpful and efficient! Mike was great!
Mike was responsive and helpful
Mike was great helping me throughout the years. Been here for 8 years.
Mike helped me out and made it so easy to rent.!!
Mike cleared a small traffic jam in the main aisle as people parked blocking main entrance. THANKS MIKE!!
Look forward to seeing Mike again.- Joe
Great and easy location. Mike is also the best who manages the place, he is super helpful and very friendly! Thanks so much!
Clean and easily accessible except I wish they had lights on the inside. Or someway to plug-in a light from an outlet !
I have used this public storage for about 6 months so far, my experience has been great! Mainly due to Mike being responsive and understanding. Great customer service that i wasnt initially expecting. 10/10 would recommend!
Mike was very professional and patient in helping to pick proper unit. I was a little late for appointment, but he gracefully beared with me past normal working hours with no problem. Aside from questionable practice of jacking up prices every 6 months and pricing you out of your storage unit at the end, I'd highly recommend Public Storage for short to intermediate storage needs.
I am very pleased with the customer service that I’ve received from Mike over the past two years. He’s always been very polite and goes out of the way to be helpful.
Greatly appreciated!
Mike was very helpful and professional
A great place to rent for storage. Received a lot of help and got all my questioned answered. Mike was very helpful with all my questions and did a great job assisting me with my unit.
Mike was extremely helpful. I was about to vacate, he convinced me to stay and renew with Public Storage. Many thanks again Mike.
Vito
Mike was great, very informative and helpful
Mike was extremely helpful
Well versed in customer help
Mike was very nice very helpful!!! The grounds were very clean!
Never mind, my mother figured it out...
Mike is great! Please see him when you are in the area.
Mike was very helpful and took care of everything and answered all my questions.
Great experience - Followed up to see if I had any needs.
Mike is very attentive to your needs. He's very considerate and conscientious.
Worked with Mike, the property manager at the Palatine location, who was extremely helpful in helping me find a storage parking site. Thank you!
Highly recommend this storage facility! Clean and affordable!
It is impossible to reach a representative on the property to close my unit. The one time I did reach a person I was routed to the main customer service number that never seems to be open even when calling during normal business hours and a portal that does not allow you to select a move out date. This has been an ongoing issue for the last week.
The experience we received from Manager, Rick, was flawless! We opened a few larger units. The time, effort and ease of it all - was superb! Rick was knowledgable, friendly, helpful and made this process for us - easy and convenient. The property is well kept and I've recommended this location to friends/family and would to anyone! Thanks for everything, Rick and we look forward continuing our business here. Tim and Colleen
We only rented a unit for a short time but I would definitely come back here if we ever need to again in the future! Everything was simple and easy and Mike was great to work with. I never doubted the safety and security of our belongings.
Mike helped me a lot thanks
Great experience, proper and timely communication.
Unit and app were great. Mike was awesome and helpful.
This was possibly the easiest storage process ever. Everything was handled on-line, efficiently and quickly. And we had a prime location! Mike was very helpful in setting us up and terminating our lease when we were done. I would use this facility again in a heartbeat.
Mike was super helpful getting my units set up!
cheating people, speaking untruths, the promotional price increases by 40% after 3 months. after submitting an uncomfortable review, a representative calls to ensure that he will fix everything, but the same thing happens again for the next month, I do not recommend this storage to anyone
The property manager Mike was extremely helpful, efficient and fair. He accommodated my need immediately and even reminded me after I vacated to cancel my membership so I wouldn’t be charged additionally. I highly recommend using this storage place
Mike was a great guy very nuce person
Thank you so much for your help Mike