Public Storage Self-Storage Units at 880 E Roosevelt Rd, Lombard, IL

Megan was amazing. She really helped this 50 year old lady out. She was very professional, helpful, and just plain sweet. I recommend this public storage. They are clean and have big storage space. But Megan made the experience so easy...Corprate, she is 1 of the best customer service people I have worked with.. Thank you Megan...

I started the process of obtaining a storage unit online. However, I needed assistance, so I went into the office & Megan/Ashley (now I may have 'Ashley' name wrong, so I'll describe her - thick, bubbly white girl with glasses). When I tell you they were the coolest customer service reps I've met in a while. First, I love, love, love the comraderie between these 2. They work so well together. 'Ashley' picked up on my energy of being nervous in such a large warehouse & was able to find me a unit near the elevator... thank you, Friend 😊! They made renting a storage unit seamless.

Megan and Chris gave me a great experience and pleasant to work with. Will recommend location.

Great service, clean and accessible

Megan and Chris thank you very much for being super helpful.

Megan was super friendly and patient and helped me with all my issues.

The manager in the office Megan was super rude and she had a really bad attitude with me she also didn't help me with a problem with my unit

My item was stolen at this place and the management informed me that they will check the footage and let me know, they never got back to me, fraudulent people

Megan and the team are great. They were accommodating, helpful and patient. I would recommend this location for all your storage needs.

This place is amazing!!!! I call it “A Luxury public storage!” 😁 And Kelly was just as amazing and super helpful she made my not so great experience of moving from my apartment complex that caught fire just a bit better…… Glad I came across this facility!

This place is so clean and well put together. I highly recommend this storage facility for your belongings. I want to give a huge shoutout to Jace, the employee that assisted me with my needs.

Jace was so pleasant and answers the questions I had regarding renting a storage space, especially since it’s the first time ever renting a storage place. Thank you so much!

Barb was extremely helpful in getting me the correct discount rate and showing the units, she did a top notch job. The website provided bait and switch information, advertising one price then changing it as you got into the sign up process. The customer service people were completely useless and could answer none of my questions. My advice is to go to the actual location and talk to the staff, they know what they are doing

I just rented a unit today the place was clean and organized. Kim the property manager was very helpful. Kelly the main property is always friendly and helpful

Helpful people. A nice place to store your things under security.

Wow best experience I have ever had checking in to a storage place Vanessa is literally the best!! Please keep her at this location

Kelly Kelly Kelly!!! That’s all I have to say. Talk about great customer service, moved into wrong unit and she was there to transition everything with no issues.

WORST facility I've ever experienced!!! DO NOT RENT HERE!!! We rented the locker as we were moving overseas for three years. First, they doubled the rent a few months after moving in, without even notifying us first, and with no mention in the contract - and we were already overseas! Second, they locked us away from all our belongings, and would not help us! On visiting back home for our wedding, we came one evening around 6pm to deal with our whole locker. We had everything spread out in the hallway, pulling out items for our wedding in a few days, plus items to take with us overseas. After a couple hours, my partner went downstairs to make a phone call (since there is NO cell phone service or wifi in the entire building 🙄) and never came back. Worried he'd forgotten his keys or the code to get back in, I went down after him. He said, "Now, we're both stuck. I couldn't warn you, since there's no service." It was 9:30pm, and they LOCK the elevators at 9pm, to only go down, not up, with NO SIGNS OR WARNING ANYWHERE, ON THE WALLS OR EVEN IN THE CONTRACT, even if you're still working inside and hauling stuff down to your car!!! So, all of our most valuable belongings were spread out everywhere upstairs, with our locker open, and all the things we needed for our wedding!!! We called customer service, but they would not help us - would not access the code box to let us up one time. We had to drive back to where we were staying (over an hour away), sleep 4 hours, and drive back to be there at 6am to clean up our stuff and keep it from being stolen. Ridiculous!!! How is that safe???!!! Third, they have almost NO CARTS. I've been waiting over half an hour right now for a cart, and everyone is standing around complaining. Conveniently, there is no staff to be found. Fourth, the door access code box works poorly. I hate this place. Don't ever rent here.

They posted low prices and when you go to there they will show another price

Angie one of the managers there was awesome, answered all my questions and put my mind at ease, helped me download the public storage app !

I had a great experience from the moment I called to inquire about pricing to the walk through. Vanessa was very knowledgeable and extremely helpful. She made sure to go above a beyond to accommodate my needs. Highly recommend!

I was referred to this location by a family member who was very satisfied with the help provided by Vanessa. I went she walk me through the facilities (extremely clean by the way), she even assisted with the Public Storage App and went into detail on how to use it. Keep up the great work!!

Very happy with all the help I got from Vanessa . She explained everything and made the whole moving much easier. Thank you girl

I recently rented a unit and was so amazed on the customer service here . Vanessa was so helpful on showing me around the property, using my code and how to access the Public storage app. Such a clean facility too.

I love the ladies here! They're so friendly! I was told one thing with the CC(call center) ppl and the ladies got me right together! Their amazing! Kelly and Liz for the win!! They definitely went above and beyond!

My rent has nearly doubled since I've had the space, which has only been 4 months. I signed at $55/month and now my monthly rent is being increased to $90/month. The garage entrance didn't even work for the first 2 months, and the moving carts are always dirty. There's no reason rent should be increasing as much as it is in such a short amount of time.

Vary good place to store my stuff, good prices, ANGIE is really helpful and has vary good customer service skills. Thank you so much Angie

The place is brand new and huge, climate controlled, and a standard storage facility. There has to be over 200 units here. Why 2 stars? I've been here a total of 6 times and half of the times I had to wait on a cart. For 200+ units, how many carts do they have? Four. How many times do you think there will be a few people loading items using 2 carts each. The sole purpose of storage units is to move stuff in and out and that requires a cart. I doubt it will change because some jackass in corporate probably came up with that number.

Very statifide and clean good service.👍

Stephanie is the person at the desk that I dealt with and she has guided and explained whole process patiently / effectively and help me make the correct decision and it is totally a seamless customer experience.

Stephanie is professional and courteous and took care of all my storage needs. Highly recommend this facility. New. Clean. Easy to access.

Great experience. Stephanie helped me find my perfect storage options. Clean. New. Convenient.

Our registration process was easy and fast. Shellbi was great she answered all of our questions. We appreciated her professional and friendly service.

My wife and I had the pleasure of Kelly the manager help us rent our storage unit yesterday. Price, cleanliness and she was super nice!! Thank you Kelly

Kelly the manager is an amazing person to deal with. She goes above and beyond for her customers. I first spoke with her in the phone and she helped me decide on one of the later units. She also ensured me a smooth and seamless process of renting and moving my belongings into a unit. Upon arrival, she did not disappoint. She was a professional, had great communication and very accommodating. I def recommend her and the facility to others

They are amazing so professional the storage area is immaculate clean well secured and the staff is so friendly and helpful I was amazed at this type of customer service still exist😊

Hector and Kelly were very helpful in finding the right unit for me, and at a great price!

Daniel outstanding

Became a new member this month and have been very happy. Service was great. The facility is brand new and very clean. I like the covered loading area. The staff has been very helpful. Great place to store.

5 Star service from Kelly and Hector!! They were great!!

Brand new, very clean and modern storage. Daniel was very helpful and I'm glad we chose this place for our storage.

Daniel provided awesome service and explained everything very thoroughly.

Julia was very helpful and very knowledgeable great new state of the art location very clean and nice! Five star recommended

My dreams have come true, indoor and climate control storage. I finally have a place to store my Pokémon cards and all my collectables before my wife forces me to sell them. Kelly was super fantastic and helped me pick out a storage unit that is also a Yungoos den. Now if google can just make this a gym!!