@Andre is so helpful was very nice and attentive the whole time he went above and beyond
Gerard was very helpful, efficient and quick in the office. Convenient facility and everything is clean! Andre and Gerard make a great team!
Would definitely recommend, Andre was amazing and great and super helpful throughout the whole entire process thank you!!
Best public storage ever if I could rate more than 5 stars I would!!! The whole process was so easy and simple the man who helped me throughout my whole process was named Andre he was so kind and attentive I had alot of questions and concerns but he assured me that my belongings would be safe in the storage unit we need more workers like him in the work 10/10 service
gerard and andre provide great customer service and the app is really easy to use. highly recommend this place!
I have been renting a unit from the Evanston Public Storage location for about 2yrs. One of the main reasons I keep a unit there is because of the store manager, Andre. He is always professional and courteous. He keeps me up to date on any changes that might involve my unit. On top of that. He is always on his feet walking the premises and cleaning the facility. He really does his best to make sure his store is up and running in well and maintained condition
Always a pleasure to get assistance from Andre when I need anything regarding my unit space. He is very helpful and always willing to help in anyway he can. Thanks so much
No respect for peoples time. Out here waiting on some staff to show up to work. Arrived 9:30 supposedly the time they open. Here I am 10:30 no one is here. Customer service can’t help with anything over the phone besides charge you money, they’re very quick with that. Public storage management fails in many ways again. Store somewhere else every other place nearby has someone in office waiting to help you not the other way around.
gerard is very helpful in showing how to use the app. he has been great at any office i see him in.
Would definitely recommend, storage is clean and safe, and special thanks to Pat for a very smooth checkout process!
Had a very smooth move-in and move-out! Andre and Pat were great, overall had a great experience with this facility and the employees! Would recommend
Staff is super helpful and friendly, especially Pat dealing with us changing our minds so many times. Facility is really clean and well lit, and the hours they're open are very convenient (better than the hours for the one by my home). The app makes entering and leaving easy, too, especially when we forgot our gate code.
I secured a unit today for an upcoming move. Pat in their office went above & beyond in helping me in an incredibly stressful time!
Thank you Pat !
Moving in was easy. Pat was very nice and helped answer my questions.
Visiting this location looking for mattress covers for my dad Andre was very helpful thank you
Visited public storage to pay my recently Andre was great with helping me make my payment
Great location!
Excellent staff!!
Always a pleasure to get assistance from Andre regarding my unit. He is helpful, knowledgeable, and alway friendly to lend a helping hand. Thanks
Steven was great, explained everything in detail. Excellence!!!
Excellent experience beginning to end. Seamless onboarding and offboarding of the unit and the area property manager was probably the kindest and most understanding individual I’ve ever done business with; he was incredibly helpful with my unique situation. Highly recommend this location.
Andre was very thorough, helpful, and nice! I had a great experience working with him at Public Storage Evanston!
Great experience today and got a good deal! Thank you Andre and Tracy.
Good storage my only complaint is the price go to high so I have to move out.
Steve provided me with excellent service. He was very knowledgeable in his process and explained everything thoroughly to me. 5 stars for Steve!
I won a unit at the online auction. Auction ended at 9:00 I called that 9:30 and 10:00 no answer. I drove out there got there at 11:00 and the guy told me that the items were removed 3 days ago. Thanks for wasting my time and gas
Andre is a very customer centric property manager. Always extremely helpful and kind.
Andre helped me with finding a cart today he's always so helpful he great.
I have been renting a unit from the Evanston Public Storage location for a little over a year. One of the main reasons I keep a unit there is because of the store manager, Andre. He is always professional and courteous. He keeps me up to date on any changes that might involve my unit. On top of that. He is always on his feet walking the premises and cleaning the facility. He really does his best to make sure his store is up and running in well and maintained condition
Great experience storing here from Andre and Gerard
Gerard was very helpful in the office.
Bad experience. We rented the unit on the first floor of Greenbay Rd. We rented it, and when we actually went to place our items in the unit a couple of months later, there was black mold all over the walls. We never put our things there and vacated immediately, but the company still wanted to charge us for the month. I gave them the opportunity to rectify the situation by refunding our payment, but they decided that it wasn't worth it. Poor facilities and customer service. I strongly recommend against using this company.
Rhonda was incredibly helpful I appreciate it very much. Thank you, Rhonda.
Employees at this Public Storage location on green Bay Road in Evanston, IL have always been courteous and helpful. The facility is immaculate, well-lit and climate-controlled. We've rented a unit here for four years and never had an issue. It has suited our needs very well.
Rhonda was extremely helpful with the details I need to close my account and move out at the end of the month.
Rhonda was AMAZING!!!!! She was so kind and so helpful. It was my first time accessing my unit and she walked me all the way up and explained everything to me. She was incredible and I hope she’s here every time I come. Thank you Rhonda!!!
Andre has been the best to work with I highly recommend public storage Evanston location.
Moved in 3 months ago and with less than 30-day notice, got hit with a 48% price increase which made me move out instantly. The only reason they get 3 starts is because of Andre. He is the glue that holds that place together.
I have been renting at the Evanston Public Storage location for about a year now. I have never had any problems there but, recently I had an issue where my account was charged twice. After speaking to Andre, who is the site manager. He expressed his apologies for the mishap and acted promptly to rectify the issue, and he did just that. He was very professional and polite to speak with. Thanks again, Andre!
Alyssa was very helpful I rented my unit online and it ended up being to small for my mattress so she transferred me to a bigger space within minutes highly recommend this location and business
David made me fast even easy and helpful today
David provided clear and concise info on signing up and using your app to enter. Pleasant and no fuss!
I stopped into public storage to buy tape and boxes Andre always provides wonderful service.
Wonderful service, this review is for Alyssa went above and beyond helping us secure a unit at the last minute and right before she was to go home for the evening. She even found us a discount!
Horrible layout and poor directions trying to find storage unit. Obviously someone who did not know how to count planned these units. It starts at 1001. then 1201 with directions for all the 12oo's but no mention of the 1000's or even the 1100's. Hopefully I will not regret chosing this location when there are SO many choices but this has started off horribly!
This review is for Andre at the Green Bay Road facility. He was knowledgeable, professional, thorough, and friendly. I was in the middle of a move, I had a flat tire, and I could not find my account information for the storage unit. He calmly helped me. Then he dealt with some weird moving guys I had hired, while I went and got my flat tire fixed. Truly a professional guy. I can’t speak to anything else about this storage facility, but my interaction with Andre was extremely helpful! He made a bad situation better.
Natalie was a great help! She was proactive, communicative, and helped me resolve my issue. She’s knowledgeable about the facility and very professional.
I've rented units with them twice and never had any problems, it was very easy to move in and out. Andre was very helpful when I forgot to take my lock out and was almost charged in full for another month of rent. Would recommend
Sari ta and Andre have been amazing throughout this entire stay while we downsized during the pandemic and were awesome during our move out. Explained how everything works and always so kind!!!
I had gotten a rent increase after never having gotten one before and I called this location. I spoke to Alyssa and she got me back down to my original price in a matter of seconds, absolutely love public storage and their employees were very helpful!
Had a very good experience moving in Andre was very helpful.
This place is perhaps the worst storage facility we have ever had. The building where our unit is has absolutely no security. Once someone gets in by jumping the very low fence they can just open the door to one of the buildings and walk in. The elevator does not have a security pad. Speaking of the elevator, the alarm was on, no one was resolving the issue, there was no worker at the front office for the duration of our visit, even though his jacket was on the chair. The elevator was dirty, the hallways were dirty. We weren't even supposed to get this unit, we had made a reservation at Skokie and when we went to sign the paperwork somehow we were assigned this location. I would not recommend this place at all.
My Unit Started Out At $45.00 a month they went up to $85.00 per month within 6 months it's dusty, ice cold you get stuck in the elevator daily which has not been inspected since 2019 - 2020 The call button is not connected to the office you just have to wait until it starts working again! They've locked me out of the gate after a woman ran over my foot and I told her I think it's excuse me! She looked at me like I did something wrong so I kicked the cart only to be attacked with her knee in my back! Being a black female of course they took sides with the Karen! They better refund me $42.50 of my $85.00 paid for a unit I can't get in because my code dose not work on the gate! That's illegal and I will take them to court! I'm the one that was assulted not the white woman!
Natalie a great help and extremely thorough with the explanation on how the system works here, amazing service 👏
Andre at the green bay road location is the best! I got stuck in the elevator & he got there in moments to liberate me! That guy is always on point!
Andre is the best got the boxes I needed.
Beware! Public Storage's Price Gouging is insane, and right in the middle of our Covid crisis! This is unacceptable!
Beware if you are going to be a long time renter. Their prices go through the roof!
Shonda and Sarita are fabulous !!!!! They made it very easy to start the rental !!’n
Ms.Shonda was very helpful whit helping me under stand the rental process. Thank u Shonda
My husband and I stored our belongings here for a month after I graduated from Northwestern. We had never used a storage unit in the past, and the staff members were very helpful. Andre was especially great to work with. He answered all of my questions and provided exceptional customer service.
Andre helped us out and we had a good experience.
Andre was extremely helpful, courteous and knowledgeable. We enjoyed working whim
Nick always very helpful and is always with a smile keep up the good Work!!
Shonda was amazing! She walked me through every step and made sure everything was good. I really appreciated how thorough she was in explaining everything and answering my questions!
Thanks to Shonda for quick and easy service today! Got my unit ready very quick 👍
Shonda was amazing helping me with questions and concerns that I had about a rental she was very upbeat and seem like she knew what she was talking about.
The good reviews are super fake. They ask you to write a good review when you first get there. However; the facility is loaded with mold. It’s all over the walls and exterior so please, for the love of god, don’t put your stuff here. This facility should be closed. The employee Shonda even saw all the mold and agreed.
The manager was wonderful: helpful, courteous, and answered all our questions with ease, confidence and good humor.
Shonda was very efficient, kind, and a joy to work with — mad the rental process a breeze!
Ms. Shonda was excellent with helping me with my merchandise this morning!! She has great customer service!! Recommend this place to all my friends and family!!
Went up $30.00 a month. No heat in winter and no air in summer.
I’m late posting but Shonda was a big help to me last week with on questions with renting a space👍🏽
This place is the best! Andre is absolutely amazing and can help you with anything and everything. There’s lots of space and the hallways & units are well-kept. Andre recommended I get a tarp and some anti-humidity cups, which I definitely needed. I’ve had a lovely experience with this storage place and will definitely be coming back!
Shonda was a great help! In and out quick.
Shonda helped me out a ton getting my unit set up! Super great place
Shonda was very helpful and made the process of acquiring a new rental space very easy and quick.
Office staff were friendly, efficient and very responsive!
Shonda was very helpful and friendly!!
Young man was very helpful
Andre is the best he helped me download the app to access my space thank Andre for your service
Just wanted to take a minute and give a shout out to Andre who called me to let me know I hadn’t put my lock on correctly the other day. He caught it immediately and luckily everything was still there. Andre always answers my questions and goes out of his way to address concerns. He is always friendly and patient and professional with the customers and goes out of his way to help. Shonda is a recent addition but only have great things to say about her too.
Walking inside not knowing anything you will out with everything that you need for your storage. Thank you Andre seals
Andre is amazing! I had rented a large storage unit after our home went into contract, and then, just days before the closing, had to rent a second storage unit ASAP! Andre was so VERY helpful. He worked quickly to find us a second unit. He definitely went “Above and Beyond” and provided outstanding customer service. Public Storage has a real gem in Andre!! Highly recommend this Public Storage location.
Nicole great service , super friendly and easy
Customer service was really responsive and genuinely wanted to help (shoutout to Nick!) process of applying for and getting a storage space was seemless.
Shonda was very helpful with my rental ...Thanks Shonda👍