Worst business ever! I paid in full and I was informed not to worry about some emails and text messages stating I owe money. Needless to say, they still locked my unit and I couldn’t open it and informed me I have a lien on my account; even though I PAID IN FULL! I will never do business with this franchise again. Everyone at every level I have spoken to has been helpless. Also, they are never at the location or return your phone calls!
Maddie is great at customer service!
The transition to acquire the storage was good but the record keeping and giving out the wrong information was bad. By getting you into a panic state by calling telling you that your storage was empty like someone had broken in and stolen everything.
Loved this place when I used it awhile back! Great management and always kept the lots clean! Would recommend.
First time user of a stage unit
Madison was very helpful and had a pleasant personality. She answered all my question and relieved me of all my worries from the horror stories I’ve heard about storage units. Will definitely be back
Madison is so amazing & such great help!! Definitely recommend!!!
Maddie is our go-to at this location. Always helpful and very friendly.
Clean facility and nice management.
Jarvis and Madison are awesome! They always put the customer needs first!
The public storage in Edwardsville is very friendly and efficient. There were two staff in particular that were able to help me I believe their names are Jarvis and I think the other ones name is Madison. I had a really bad experience with another storage company, which I explained to the staff and they were able to help me out and put my mind at ease.
Maddie was really helpful in assisting me in my moving needs
I’ve been renting here for over a year now and it is still amazing. I love going to Madison for all my questions we always have a great conversation. She’s friendly and always willing to help! Definitely staying at this location for years to come.
The process for rental was easy and straightforward. Maddie was very kind and helpful. She was also very knowledgeable on the property. I would recommend to anyone needing a reliable, safe unit for your items.
I personally had an amazing experience with this storage company. Madison was friendly, professional, and helpful in helping me find the best storage space that would best fit my needs! She definitely went above and beyond and answered all of my questions with confidence, so I knew my boat would be safe here! I would 10/10 recommend this storage facility.
Madison did a great job with assisting me. I would recommend more people to go there.
Had to purchase their special $15.99 lock, only to get some standard issue $4 Walmart lock. Potholes everywhere in the parking lot. The doors are old, so your hands are chalky white after closing them. Two months in, I received a "to serve you better" 10% price increase. Upon leaving, got dinged for an extra month because I didn't give them a 10 day notice. The second star is simply a nice gesture. I will not be using them again.
Maddie is absolutely lovely to deal with! I just schedule a appointment to rent a parking space here! Appreciate the great customer service! Eager to park my vehicle at this location!
Management is friendly, always available and willing to work with you. The facility is clean , safe and well monitored. This is a great place to store. They really do treat you like family.
I reserved a unit online and Maddie called to confirm. She was super sweet and helpful. Thank you for the great service.
Madison is so friendly and informed. Not to mention, beautiful! Wow! Clean facility. Fair prices!
Don't let the picture fool you. Maybe my unit is on the older side but the potholes driving to my unit are deep and wide. The rubber that is on the roll door is only half there. Definitely won't protect my items from weather or critters. The cement on the floor is badly stained. When I questioned the amount I was being charged the employee.. which was very nice... told me there is a account setup charge. No where in the office did I see this displayed. I was charged for a lock. I was given a lock and told "this is your lock". I brought my own lock but thought they must want you to use this one. Wrong.
Just little things that added up. I am only needing this unit for 1 month so for that amount of time the fee's were doubled when I add it up. Live and learn.
Very clean and secure facility.
Madison was very friendly and helpful.
Madison was helpful and answered all my questions.
Madison was very helpful making it a good first experience highly recommended!
Great place , Exemplary Staff , very courteous and friendly ..
I spoke to Madison about how the self storage was set up and she walked me through it with ease and I felt very comfortable with everything after speaking to her ..
I never felt rushed or pressured and I'm very satisfied..
Thank you Madison for Everything ..
Employees were very very helpful!
Stephanie is very knowledgeable and committed to excellent customer service.
The units are clean, they are easy to access and Stephanie was excellent helping me through the process.
Great storage facility for all your storage needs
I helped a friend (Madison Flannery) move their stuff here, super nice facility, great customer service I highly recommend it.
Madison is the best so helpful I most definitely will be back
Madison and Stephanie are amazing and offer great customer service.
Rented here with my girl friend and appreciate the quick service and clean units
Great place and always clean! Nice folks they always have candy
Patient and informative. A feeling of security is the best. Thank you
I’ve had a storage unit here for a long time. Easily accessible and clean. As well as the property manager is very nice and helpful!
Lovely Storage! Very Nice people
Absolutely Wonderful Stephanie is a Gem!!!
Great experience using Simply Self Storage.
This place has great service!
This facility is well maintained and Stephanie in the office is a peach. Very helpful and sweet.
The new ownership of this facility is great! Good service
Wonderful experience. I only needed the unit for a month and they were very helpful and polite with working with me. Will use again in the future if I need!
Very polite and friendly employees
They just painted the exterior of the buildings. Looks really good. Good secure storage with keypad access.