Nina was great. Made it very easy and fast. I recommend
I dealt with Dashaya and she was great. She made me feel comfortable. Definitely a good asset to the company.
Felicia was amazing assisting me today im thrilled
Nina and Dashaya always have great customer service!
Felicia was a great help when I went not to long ago she was a great assist and helped navigate the units and telling the prices of each one. Over all this public storage is decent.
Nina was great and so helpful!
The facility is outside It's a convienient spot.
Felicia has great customer service 👌 5 stars
Very good customer service from Nina and Dashsya they were very helpful.
Great loved it Mikey is a great help
This specific site I’ve no issues. I lost my key and the receptionist Mike was extremely helpful. I was informed it could take up to 2-3 weeks before the locksmith came out because I had just missed them. I explained to Mike that I had been misinformed prior and he assured me my information would be submitted and he’d give me a call as soon as the issue was resolved. 2 days later I received a call about the change of locks. I am giving this place a 5 star !
Great service from Nina, very helpful
Mike was very friendly, he was knowledgeable and made my transaction go smoothly.
Nina was the most helpful customer service agent I’ve ever encountered. The process was pretty easy and painless. Thanks Nina have a wonderful year.
The manager assisted me in december with my transfer to a smaller space. She was very knowledgeable and professional. My monthly rate has decreased dramatically.
Nina is amazing! So helpful and professional!
Mike has been very helpful and nice with my whole process!
Excellent Customer Service!! Mike was outstanding!!!
The best public storage in Illinois!!!! Mike was extremely helpful, friendly and pleasant. I loved that he was able to answer all my questions regarding my unit and solved the problems I had.
Mike helped me through a stressful situation tremendously. He deserves an Oscar award. Great personality with A1 customer service.
I had issues getting in and Mike was very helpful. Very welcoming as well. Thank you!
Young man name Mike is very helpful pleasant guy and just a very nice person
Mike was very helpful, I had an issue with finding my code and he was able to assist me quickly, I’ve been with this location for three years and I highly recommend. Never had an issue, my items have always been secured.
Mike was very helpful familiarizing me with the facility…. and getting me all set up with my unit. If you need storage be sure to ask for Mike…
I was so impressed with the customer service provided by Representative “Nina” at the East Hazel Crest location!!! Thank you for providing exceptional customer service.. I appreciate it!! Debbie R.
I had to get a new phone, I saw Nina outside working and asked her could she help me sign back into the public storage app. She stopped what she was doing to assist me. I appreciate that type of customer service.
Amazing place and staff. Mike was a great help getting me into the size space I needed and make sure it was clean and ready for me. Best Storage Experience I’ve ever had. I recommend it.
Mike was a big help to me at this store. He was also very professional and nice!
The customer service here is a 10/10. Especially from Nina. She is a superstar amongst employees. When I was having trouble understanding things, she talked me through it in a thorough yet simple manner. She didn’t make me feel as though I was incompetent for having trouble. She’s friendly and caring, the makings of a great employee and amazing person.
I am very happy with the service I received from Dashaya. I would recommend this location for your storage needs.
Angela was very helpful and courteous. Very grateful for her customer service that was provided.
Great experience with Michael and Angela. Very helpful.
Nina has done a good job helping.
I had excellent experience with Public Storage. ANGELA and NINA were patient and helpful.
The young man who was at customer desk he was pleasant to me and he was very helpful.If we would have more like him in the world OMG it would be a better place
Experience was great. Knowledgeable about the service and patient. Very helpful.
Phyneice Pleasant, very easy to get along with gave us all the information that we need and then some I wish you would give this guy young lady a raise. She is very very explicit when she explains things thank you. God bless you and we love her just met her, but she feels like family.
Nina was so wonderful and kind
Nina is always cheerful and helpful whenever I come in the office. Would highly recommend this location.
I went in to the office today Angela was very helpful, resourceful, pleasant and understanding. She is very personable . A+ for service. Thanks again.
Nina and Mike provided extraordinary customer service!
Mike was very help thank you Mike
very convenient and great price
Mike at Public Storage was definitely a kind and helpful young man! He answered all of my questions and concerns about my rental! Thank you Mike and Public Storage! 🥳
To be completely honest, I’ve never felt so comfortable with a worker in my life! Nina is a superstar here at this Public Storage. Always the highlight of my visit. She’s not only kind but you can really tell that she cares about her job and the customers. Never let her go!!!
Couldn’t find row ‘I’ couldn’t find ‘003’. The ‘I’ had worn off and the storage just had a ‘3’ on it. Other that it was a good experience
Convenient location, short distance from interstate. Secure facility, rates are high. Double the price of similar units in the area.
Been using for over 8 years.
The unit i rented online was no longer available. Celina went above and beyond to help me and my husband she has exceptional customer service skills I will definitely refer this location to family and friends. Thank you for the awesome experience.
Made storing so easy! 10/10
This was as easy as 1,2 & 3. I called the main number and spoke with a young lady name Crystal received many suggestions and options, reserved a storage, Nina from the main location called to set up an appointment, I showed up and it took less than 10min. Awesome professional service from start to finish. I apologize if I spelled their names incorrectly.
Nina is the sweetest and most professional person there. She really helped me out a ton! It doesn’t feel like you’re talking to someone that just shows up for the paychecks, she absolutely cares about customer service!
This was my first time at this location and it was tricky to find but I called customer service for directions (as GPS kept guiding me past the frontage road) and getting the most amazing help from Aja who remotely assisted from Virginia Beach, VA - was more than excellent customer service. She put the address in her own GPS and pulled up a map to assist getting me and my friend to the front entrance. She stayed on the phone to ensure we had the correct gate code to access the storage unit, told us where the lock was located, and answered all questions and concerns prior to ending the call. She was truly a pleasure and provided a light-heartedness to an initially stressful situation. It felt like talking with a friend you calm for help. I hope to have her as a customer service rep everytime!!!
Best customer service ever!! . Once again thank you
I can honestly say I had a great experience here at this Public Storage. Nina was so kind and so helpful, she really cared so much about how I felt. She talked with me and explained everything I needed to know in the most efficient way.
The customer service at this location was absolutely amazing all my questions were answered and I was able to find a space in my budget I will recommend this location to anyone who needs a storage space
Had the best experience with Celina. Nice, friendly and caring. Whenever I come by to check out my unit or just driving by, I stop by to say hi. 5 stars
Dope place! Celina is DOPE! Highly recommend!