Public Storage Self-Storage Units at 17208 Halsted Street, East Hazel Crest, IL

I wanted to close my account and clear out my storage unit last week as I told representative, which I was forced to pay for a full month's of rent for storage in order to access my belongings to then find out I will not be prorated to refund for the 24 days of not being in possession of storage unit. Basically taking our money when not renting for the days we no longer in possession is just terrible customer service and appreciate customers for using them. I WILL NOT GO BACK! I'M TEAM U-HAUL STORAGE AFTER PUBLIC STORAGE INCREASED RENT EVERY 6 MONTHS.

Nina is amazing! So helpful and professional!

Mike has been very helpful and nice with my whole process!

Excellent Customer Service!! Mike was outstanding!!!

My storage space is being auctioned today within less than 30 days. I've has my unit for over 4 years

The best public storage in Illinois!!!! Mike was extremely helpful, friendly and pleasant. I loved that he was able to answer all my questions regarding my unit and solved the problems I had.

Mike helped me through a stressful situation tremendously. He deserves an Oscar award. Great personality with A1 customer service.

I had issues getting in and Mike was very helpful. Very welcoming as well. Thank you!

Young man name Mike is very helpful pleasant guy and just a very nice person

Mike was very helpful, I had an issue with finding my code and he was able to assist me quickly, I’ve been with this location for three years and I highly recommend. Never had an issue, my items have always been secured.

Mike was very helpful familiarizing me with the facility…. and getting me all set up with my unit. If you need storage be sure to ask for Mike…

I was so impressed with the customer service provided by Representative “Nina” at the East Hazel Crest location!!! Thank you for providing exceptional customer service.. I appreciate it!! Debbie R.

I had to get a new phone, I saw Nina outside working and asked her could she help me sign back into the public storage app. She stopped what she was doing to assist me. I appreciate that type of customer service.

Amazing place and staff. Mike was a great help getting me into the size space I needed and make sure it was clean and ready for me. Best Storage Experience I’ve ever had. I recommend it.

Mike was a big help to me at this store. He was also very professional and nice!

The customer service here is a 10/10. Especially from Nina. She is a superstar amongst employees. When I was having trouble understanding things, she talked me through it in a thorough yet simple manner. She didn’t make me feel as though I was incompetent for having trouble. She’s friendly and caring, the makings of a great employee and amazing person.

I am very happy with the service I received from Dashaya. I would recommend this location for your storage needs.

Phyneice was helpful

I rented many storage units over the years. I will not use this place again.

This company or shall I say management and staff are rude and disrespectful. They put me in a storage that I did not register increased the price. Stole my son storage and sold it for auction. They also went into my locked storage and stole my things. You can climb in the unit from the other unit it was not secure. I could never access the gate with my code unless having to go into the office and never could get out at all. This area do really bad things to people out there. I’ve rented from another one of there locations and my things were stolen then too.

NEVER AGAIN!!! Worse experience ever. My mother moved from Springfield and used public storage in East Hazelcrest. First of all, Mike gave us a storage that was already occupied by someone else. He was in a hurry to go home so we had to go catch him before he left to give us a storage that was not occupied. 🚩🚩 the payment was set on auto pay and was taken every month. They took the payment on October 9th and by the 25th of October they auctioned my mother’s furniture, clothing, appliances, patio furniture and smokers and grills…etc. without any notice. When we found out what happened and to show proof of payment the staff became very rude also stating there was no way to speak to management they would have to call us back. The staff was very rude and found the situation humorous when my mother and I left they were looking out at us visibly laughing. Mike and his co worker. I can’t remember her name may have been Nina. Don’t even think about calling because they never answer. They take longer than usual lunch breaks even though it says they’ll be back by a certain time. This place is trash. I wouldn’t recommend anyone to go here ever unless you plan on being scammed. Pay and still get your property auctioned. Units are raggedy and staff just doesn’t care. Public storage will NEVER get our business and I will tell anyone who says they are going there not to. Terrible experience.

Angela was very helpful and courteous. Very grateful for her customer service that was provided.

Great experience with Michael and Angela. Very helpful.

Nina has done a good job helping.

Did some work there

Worst experience ever. The unit had holes in the roof my belongings have all be damaged by water and mold. The insurance is a joke and the reps are unresponsive. They increased the cost of the unit without notice. I called to complain they agreed to give me a credit for the difference for three months. I pay my normal bill only to find they never gave me the credit and have place a lien on my belongings over the $10 they already agreed to credit me. I feel they are running a scam to take your money and your belongings. After calling multiple times and asking to speak with a manager they credited my account. I go to the facility only for the horrible representatives to treat me like trash in person. I was yelled at by both representatives. The female was way worst. She started lecturing me about her responsibilities ect. Then she said she refuses to help me and told the guy you can help her because I’m not doing anything to help her. This woman should not work in customer service, her job is to provide good customer service even if a customer is unhappy. She just made everything worst. I wish I had never given a dollar of my money for this experience and service. Unless you want you property damaged and your stuff sold even though you pay your rent and you want workers to yell at you and tell you what they are not going to do to help you then do not I repeat DO NOT rent a space here or with a his company.

I had excellent experience with Public Storage. ANGELA and NINA were patient and helpful.

Michael and Nina are the most disrespectful people I’ve ever can in contact with for a business transaction. If you gone have a stank attitude maybe you shouldn’t be working with people Michael initially rented out a storage unit he confessed that had torn installation and it was Noted in the file of this year and proceeded to rent me the unit anyways unpin me moving into the unit the installation fell all over my belongings furniture,clothing, appliances. I left the unit September 30th and upon leaving found numerous water damage from the cut out part of the installation that I had to request for public storage to come in and fix . I then closed out my unit via web/app. I received a notice maybe 12 days later informing that I was being charged another month of storage rent when I called in to resolve what I assumed was a mistake Nina yelled and had a nasty attitude and told me I left furniture in the unit which was a bold face lie. She hung up on my face and stopped answering the phone upon me denying I left any furniture upon me asking for proof that what was left belonged in my unit. She passed it on To Michael who was seemingly just as rude and unprofessional. I asked Michael due to the damage to my unit I was confused why I was being charged since I’ve directly came to him when each issue arose. Nothing was resolved and there’s a bill still pending I called and requested a owner give me a call with no return call ever received, all of my clothes where damaged from water getting in during a bad storm, my dressers where damaged, memorable things , irreplaceable items damaged and they still want $125

Just started

The young man who was at customer desk he was pleasant to me and he was very helpful.If we would have more like him in the world OMG it would be a better place

Experience was great. Knowledgeable about the service and patient. Very helpful.

I called customer service to ask about my bill, the guy I spoke with.....PURE JACKA##!!! He was argumentative and said it was me. He talked over me ,wouldn't let me as a question, then said "pay the money or we selling your stuff bottom line" and hung up in my face. He need to be fired.WAY TO RUDE.

I called the toll free number and Joseph was totally rude. I must of bruised his ego and manhood. He was upset because I didn't answer his question right away. Uh, hello, thought I was the customer here. If I want to ask questions and not answer your question right away, I can!! I'M THE CUSTOMER!!

Phyneice Pleasant, very easy to get along with gave us all the information that we need and then some I wish you would give this guy young lady a raise. She is very very explicit when she explains things thank you. God bless you and we love her just met her, but she feels like family.

Nina was so wonderful and kind

Nina is always cheerful and helpful whenever I come in the office. Would highly recommend this location.

I went in to the office today Angela was very helpful, resourceful, pleasant and understanding. She is very personable . A+ for service. Thanks again.

If you have the app you have easy access in and out once registered and paid for your storage

Nina and Mike provided extraordinary customer service!

Mike was very help thank you Mike

very convenient and great price

Mike at Public Storage was definitely a kind and helpful young man! He answered all of my questions and concerns about my rental! Thank you Mike and Public Storage! 🥳

To be completely honest, I’ve never felt so comfortable with a worker in my life! Nina is a superstar here at this Public Storage. Always the highlight of my visit. She’s not only kind but you can really tell that she cares about her job and the customers. Never let her go!!!

Couldn’t find row ‘I’ couldn’t find ‘003’. The ‘I’ had worn off and the storage just had a ‘3’ on it. Other that it was a good experience

Convenient location, short distance from interstate. Secure facility, rates are high. Double the price of similar units in the area.

Been using for over 8 years.

The unit i rented online was no longer available. Celina went above and beyond to help me and my husband she has exceptional customer service skills I will definitely refer this location to family and friends. Thank you for the awesome experience.

Wonderful staff members!

Made storing so easy! 10/10

This was as easy as 1,2 & 3. I called the main number and spoke with a young lady name Crystal received many suggestions and options, reserved a storage, Nina from the main location called to set up an appointment, I showed up and it took less than 10min. Awesome professional service from start to finish. I apologize if I spelled their names incorrectly.

Nina is the sweetest and most professional person there. She really helped me out a ton! It doesn’t feel like you’re talking to someone that just shows up for the paychecks, she absolutely cares about customer service!

This was my first time at this location and it was tricky to find but I called customer service for directions (as GPS kept guiding me past the frontage road) and getting the most amazing help from Aja who remotely assisted from Virginia Beach, VA - was more than excellent customer service. She put the address in her own GPS and pulled up a map to assist getting me and my friend to the front entrance. She stayed on the phone to ensure we had the correct gate code to access the storage unit, told us where the lock was located, and answered all questions and concerns prior to ending the call. She was truly a pleasure and provided a light-heartedness to an initially stressful situation. It felt like talking with a friend you calm for help. I hope to have her as a customer service rep everytime!!!

Best customer service ever!! . Once again thank you

I can honestly say I had a great experience here at this Public Storage. Nina was so kind and so helpful, she really cared so much about how I felt. She talked with me and explained everything I needed to know in the most efficient way.

The customer service at this location was absolutely amazing all my questions were answered and I was able to find a space in my budget I will recommend this location to anyone who needs a storage space

Good storage product...The bad things is they frequently increase monthly rates...No visible increase in service...

Poor customer service

Had the best experience with Celina. Nice, friendly and caring. Whenever I come by to check out my unit or just driving by, I stop by to say hi. 5 stars

Dope place! Celina is DOPE! Highly recommend!