Public Storage Self-Storage Units at 1723 Busse Hwy, Des Plaines, IL

The majority of the time when I'm here, the office is closed. But, if you happen to be there when the office is open, any one of the Customer Service Reps. will be there to help and answer any questions that you have. Or, if you're just there to take a look at different storage units, they are more than happy to help. This facility is always clean, even in the winter time and the bathrooms are always spotless.

Nic is the best guy. Super helpful.

Thank you maria for your great service

Service here has been first rate. Maria has been consistently helpful and courtious The other lady has been also but Maria is the person I see the most.

Maria was very helpful. Also the rates are best in Des Plains.

This company public storage have a wonderful service and wonderful people like maria,,i’ve been here since they were open,i will never go away,,i like this storage so much,,very clean,,the charges is very competitive,, I will strongly recommend to all friends,

Excellent service from Maria she is very kind and provides the best service for her customers

Nic is very helpful and considerate. He made my rental easy and I felt comfortable with him.

Nic is very courteous and helpful.

I rented two storage units at different times and Maria helped and was great . Thanks Maria for all the help. 8/28/2023 Just checked out of my units Nick made it easy . Thanks Nick .

Maria was very helpful!

Hello, this review is for the super helpful employee Nic who has always been going an extra mile to assist me. He gave me with an amazing deal and answered all the questions. Everyone should take notes from this man on how to provide customer service.

Nic is great very helpful and polite

Great service from Maria we are returning customers because of her. Thank you again

Nic was very nice and helpful!

Nic is very friendly helpful and explained everything politely and good. Very professional.

The day shift beautiful lady she was very nice don't remember her name but she is at this establishment no issues nice staff and clean

Got so much help from Maria it was great

thank you Maria for you patience and service. Very clean and safe facility would highly recommend" She was very helpful!!

Maria was so helpful and respectful she answered all my questions thoroughly I highly recommend using this public storage you will not be disappointed

Maria was very helpful in helping me find a unit for a reasonable price. Great sales rep.

Just wanted to say thanks to public storage and Maria had the best experience there she was very helpful and answered all my questions I had about renting a unit and was kind to show me several ones to better accomodate my stuff. The unit and facility was clean well kept I really recommend this public storage place if you need to store anything and the staff is always there to help.

Maria at public storage is so nice and very helpful, very hard working and helped us move out of one of our units. I just wish they had better prices for current renters who have been there a long time

Sarita and Maria were fantastic! Could not have been more helpful. Really took the time to go over all the details and the ins and outs. Thank you!

Nic is very helpfull and respectfull. Very professional and accomodating.

Nic was very friendly and helpful.

Doors move at guillotine speed. But clean.

Nic and Maria are very respective and helped me transfer to a reasonable space as opposed to vacating. Very professional and knowledgeable.

Nic helped me very much with my account and is very professional on helping his customers.

Nic & Sarita and Maria were so helpful to guide through each step and sarita were so friendly until i leave the place

Nic was very helpful! He helped me understand my bill and had excellent customer service!! Thanks again Nic

Nic is very Friendly happy to help me to set up storage. Very good:))

Great experience with Maria and Dario. Beautiful place!

Helped my buddy move otherd day n several days !! But have to say outta mist places n been a few over years lady who worked there 1 of the friendliest n most helpful my buddy had a problem somebody else did when sighing up for unit initially not sure but mary? MARIA !! I THINK TOOK CARE OF IN MINS LITERALLY FIXED ALL N SHOWED N MOVED W US 1 TO ANOTHER UNIT GREAT GIRL !!! OTHER THAN THAT NERD FEW MORE LIKE HER THERE AND MIRE STINKIN CARTS BUT LADY THERE MAKES ALL BETTET MY BUDDY N I ALWAYS JOKIN W HER WHEN SHES THERE. MORE CARTS !

UPDATE: After posting reviews, the owner sent an email delaying the price increase for 3 months until 07/01/23. While I appreciate the offer, I'm still unsure why the company can't implement a business model that accurately predicts costs in order to maintain rates at or near the level first rented. Thanks for extending the date and I hope the July increase will be a more reasonable amount. Cheers. Buyer beware. It is standard procedure for this Public Storage location to arbitrarily raise its rates by significant percentages. I've only been in my storage locker since mid-October 2022 and they just raised my rate from $196 to $268 (37% increase in less than 6 months). There are MANY Better Business Bureau complaints against Public Storage for this practice but the company couldn't care less about its customers based upon their canned response. I will definitely be looking for alternative storage options as I don't support unethical shady business practices. This particular facility is very clean & well run but its "bait & switch" tactic should be illegal. I forecast a class-action lawsuit in the future.

Maria and Tammy were super helpful they really went above and beyond

Sarita is amazing she's knowledgeable and very friendly loved the service almost sad we where done.. the space was clean very bright and safe thank you for a good end of a bad day. 😃

The chose to raise my monthly charge 213%. They claim they sent a notice but never got one. A little increase I understand but 213%! Seems like they get you when you aren't paying attention. Prime bait and switch.

I had public storage spaces in the past 15 years in several parts of the country. My current space is on Busse highway and Maria has been helping me to get my space since day one and she is very nice, professional and extremely helpful. Best customer service I have ever had. She is precise and gives correct information and at the same time helping to solve any problem I ever had. Thank you Maria. It is a pleasure to work with you.

A big huge thank you to Tammy❤️❤️ and Maria. Thank you so much for all your help with the issues I was having with my storage you ladies went above and beyond and are an asset to public storage. Thank you again.

Maria and sarita help me too much and great customer service.

DONT MOVE IN HERE - GO ACROSS THE STREET TO METRO - WAY BETTER SERVICE Moved in April 2022. Rental agreement was for 140/month with insurance for 10x15 unit (measure your units people - my 10x10 at my new place is the exact same size) Rent went up 47$ on my 7th month (October) - they said it was regular increases to reflect market increases. I'm sorry but on what planet do market increases go up over 30% overnight? Quantity over quality company just looking to make money. Please note: there is a section in the contract for renting that says "prices are subject to increase with 30 day notice". I figured that meant $5-$10 - clearly it means any amount. Maria, Tracy and Todd reached out to help fix this which was great (i'd give them all 5 stars). My rent was guaranteed to stay this way THROUGH MARCH Bill for Jan 1 received in December was $180 - going up again ay? Reached out to Public storage and HAD NO CONTACT REAGARDING THIS WHATSOEVER - not even a warning that it was going to go up which they typically do via email - NOTE: raising prices without notice is illegal. Left messages - no responses. Scheduled move out Dec 15 - still heard nothing. After I cleared my unit and went to the office to make sure I didn't need to do anything else, the woman at the desk asked, "How was everything while you were here?" I told here it was bad and she said she saw some notes on my account. I asked her if there was anything that could be done regarding being refunded for days I was not there. She said she would see what she could do...... Still have heard nothing from the company. Again - Metro Self Storage is right across the street. They have promotions just like public storage. Prices are slightly higher. It is privately owned so no corporate BS. I was introduced to several workers there who were all engaging and kind.

Maria was very helpful, patient, informative. Made my first time visit a breeze!

I'm very happy with the storage and service from Maria. Thank you for everything

From day one Public Storage and Maria have been extremely helpful and a positive experience. Maria has been an outstanding person to work with. She has always been available to answer questions and extremely accommodating. I would highly recommend Public Storage because of Maria’s service.

I absolutely loved having my stuff here. But this place is so well maintained it's so clean the staff is so friendly I especially have to give a shout out to Maria because any questions that I had ever she was always there and always helpful. Sad to leave, but will DEFINITELY do business with again, and HIGHLY recommend!

Very good and helpful place.Maria was great with customer service.

Maria is very helpful ,polite and making me feel informed about the procedures at this facility.Very clean and well maintained the property is .Maria is all about customer service excellent

Nick & Maria were extremely helpful & polite in assisting me for my storage needs.

It is very clean and having the inside loading and unloading is a great idea. The woman helping my daughter close her storage was great and made the experience easy.

Not terribly well run. Climate control worthless many things have gotten moldy. Had dumpster brought in to clean out mold and by the time I got there (next day) they allowed others to use and was half full

I went there to places very clean the person who works there Maria she was very nice n helpful

Jin is the best customer service rep ever so helpful

I called to inquire about renting a unit and the young lady was so patient with me. Maria spent a good 15 minutes talking to me about all the units, pricing and all of the options that I would have if I rented a unit. Thank you Maria for all of your help

Service from Maria was great ty

The employees are great. Sarita was very helpful. The facility is clean and well maintained. The cost of my unit increased 4+ times over the last year to almost double which is expected given the current state of the economy but it just was not sustainable for me long term.

Excellent friendly and accommodating service. Safe clean environment.

Thanks for the great service Maria

This location is perfect for us. The lot is easy in and out from less busy Busse Hwy. Liked the self-service signups and move in process very much. Love the eRental discount!. Brand new building with "just sufficient" ambient lighting is inside, which is a bit of a strain on my old eyes. My cell signal is not available inside, which was an issue at move-in for me. Only complaint is that the overhead doors conceal the presence of vehicles that are already inside. This presented an awkward exit from the garage today, as another car had just pulled up behind me as I backed out. The distraction caused a near miss of the keypad post outside of the door. All-in-all, I am satisfied the storage facility is safe and secure. Update: new overhead doors with transparent panels have resolved my only issue with the facility.

Jin - was so helpful and humorous and gives great Customer service...he personally escorted us to our unit and reviewed the security system with us. I would highly recommend this location and this representative of Public Storage!

Jin is the best best customer service ever

Maria was a great help with getting me and my friend a unit great service and very safe and clean property would highly recommended this location and work with Maria

Maria and Chris were super helpful. The facility was super clean and nice and would definitely recommend friends and family.

Sarita was so helpful! She was very knowledgeable and friendly and a good experience

Sarita helped me on the 4th of July. She very efficient and knows what she is doing. I will back in the future if I need another storage rental.

Sarita was very helpful and kind

Sarita, she is a nice and kind, explain to me how everything things work. Great customer service.Very friendly and great smile.

Sarita, she is very nice and helpful. She explains everything for me what I ask for and find the right size I need

Sarita was very friendly and answered all the questions I had. She helped me choose the right size for me to rent. She showed me around and saw different sizes and found the right one. I never rented a storage unit before and it was great experience. Thank you

Chris was very helpful and explained what was needed for our move in and storage rental with Public Storage. Maria was also extremely helpful with a difficult situation that was related to online booking and registration. Maria assisted with a full refund and hopefully with a non-refundable admin fee that for an additional unit by mistake.

I had an amazing service, thank you Dario

Dario gave me an amazing service!

Went to look for a unit on a busy day. Maria went out of her way to show me everything. The facility was very clean and maria was very nice!

Maria was very helpful in explaining to me the different prices and size of the unit space. Came back to make it a 5 star because Maria was a nice person that I enjoy talking to.

Great Experience Maria was very helpful and never rushed us. She took her time to explain everything.

be careful with this company, several things were left in the hallway and I asked for it and they ignored me I asked them to check the cameras and they never did and they never returned my property att mlarregui

Chris Was very professional great customer service

Chris was awesome and very helpful. Great customer service.

New and clean facility, but they need to work on their elevators because they always sound like they are are falling apart. They also keep rates low and then after a month or two they hike the rates by $50.

Maria was very helpful and understanding I really appreciate her service and help

i went to inquire about a couple different small size storage units to store some winter seasonal things away. I met this amazingly awsome girl by the name of Maria who knows her stuff. I did not rent the unit just yet but i did get some boxes and great ideas on how to store and keep my belongings.i will definitely be back and reccomend Public Storage to my friends & family. Great employee to have forsure! Id give 100 stars if i could!

Chris was very helpful and patient as he walked me through the registration process!!

Chris went above and beyond. Very helpful and knowledgeable. Taught me how to use the Public Storage app to make my transactions and access to my account and unit easy to navigate.

Maria was very helpful and on it.

Nico was the best! Exceptional customer service. Went way above and beyond

Great customer service from Maria and Sarita

Nico helpful

Very clean and just what I was looking for. Thanks to Maria for helping out my grandpa with everything about his storage unit! She was awesome and helped us out so much.

Great experience !!!! Nic was so helpful. Super clean facility with great prices !

I had Chris help me excellent service with patience answer questions I needed very polite. Got just what I needed very helpful .

Completely straight forward, no BS. Here's a tip: call your homeowners insurance provider to check if they cover you for off premesis storage. Mine did and i was able to opt out of the expensive Orange Door insurance Public Storage offers. This particular property offers a really nice enclosed drive in area so we're covered during cold and rain!

Very clean building maria was very awesome.

Nico was very helpful and friendly.

Niko was very helpful. Very professional and kind.

I've been to this location. The manager Maria helped me in many ways when my eRental process made a trouble. This site has a indoor parking ! So nice.

Maria was very helpful in helping me decide what size I need for my items. I will definitely consider her facility as place to store.

I have been storing items at this facility for over 5 months - so clean and secure- staff very helpful especially Nico.

Maria and Nic thanks for all your help and knowledge!

Marian & nick

I went in to rent a storage locker Maria was very helpful and knew all the answers to my questions. Store was clean and kept up. If you need anything contact Maria.

Nice and clean units Amazing customer service Maria is awesome

Very clean and secure. Maria was very friendly and helpful! Definitely will recommend this location to a friend.

My sister and I rented a unit from this location. The representative, Maria, was excellent and very helpful. The storage areas were clean, which made me very comfortable leaving my stuff there. I definitely recommend this location!

Sign on door said that they would be back by 2:35pm. No one was there at 2:50pm. Bought my boxes on Amazon instead. Company should not complain to losing business to Amazon if they don't care about there business.

Maria & John are always on point!! Excellent service! Definitely go to this location if you're looking for a storage spot!! 💓💓💓

Great place to go if you got stuff you don't have a spot for at home. Maria always greets me with a smile & John leands me a hand when needed.

Great location and Nic was extremely helpful. Highly recommend!

Had a great experience and all my questions were answered and excellent customer service from Maria ......I wanted to make sure I new who helped me cause it's very important to me when u have great customer sevice.....that person should always be acknowledged!!!! Thank you Maria for all your help!!!!

Maria is very helpful and patient. Thank you for all of your guidance and knowledge. As a retail Mgr, I know good help when I see it! 👍

I want to thank Maria, for her service... she was very helpful about our unit and also gave us the best price . I recommend her if anyone wants to get a storage unit at this place .. Thank you Maria

chef helped me with the gate code and was very nice.

Very clean facility however typically only 1 elevator is in service

Fantastic service, Roger was helpful through the whole process, showed up15 min before close he was patient, considerate and happy to help! Thank you!

Great location! Nice amenities for your storage needs. Friendly staff! Excellent customer service provided Gerard and Maria

Indoor, clean, climate control the staff is friendly and follow Cov19 regulations.

This Public storage is one of the cleanest most well rounded facilities I know . I want to give it up to Maria A., For just making the place run like a well oiled train ,her A game is by far I believe the reason why this place runs so well and efficient.hard working pays off especially when an employee such as her steps up the the plate and gives you her full service with care and respect..

My parents are planning on downsizing and moving, so I came in to ask about unit sizes and rates. Chef managed to both answer all of my questions and give me a good hearty laugh in the process. We're still narrowing down potential apartment locations, but if we decide on Des Plaines (or nearby), I hope that Chef is behind the desk again.

Darío es genial! Me dio muy bien servicio. Explica todo bien y te ayuda! Tienen que venir a este lugar🙌🏽🙌🏽🙌🏽

Dario and Mariya helped me with the transactions and showed me the place before buying it. Definitely recommend it if you are looking for a storage space.

Nice staff very clean I highly recommend coming here

Maria was awesome very professional I would highly recommend her and this facility. Thanks for the great service

As a customer I would like to thank Adriane for finding my eye glasses and delivered it to me. He is a very nice person and a great worker.

Adrian was the name of my agent who signed me up for my unit. He was so thorough, professional, and efficient. The facility is clean and easy to access. Amazing experience and happy renter. Adrian made the process a positive one.

I was at the facility and went to the office to find out where my son's storage is. Maria was so nice and located the space for me. Maria was so respectful and very friendly.

Dario, Roger and Adrian did an amazing job

Best bargain around!! Staff Roger and Adrian very informative and helpful. Super clean facility. Great location.

I've been renting units here since Public Storage took over and I'm extremely happy with the service i have been receiving from Maria, she has always been so helpful and nice everytime i interact with her. Property is extremely clean and safe would recommend this property to everyone.

Went in to see a few units. The manager Maria was great. She new alot about what would be the right storage unit size for my amount of stuff. The units were clean and so was the facility. I definitely would recommend going to this location. Ask for Maria.

Both of the men that took care of me today were very pleasant and very helpful, this location is very clean

Excellent service. Roger, who manages the Mt. Prospect location, was especially helpful in finding the perfect spot for our RV and signing us up!!

This Public Storage is less than 1 year old, and looks brand new. The associate, Karen, was super helpful and knowledgeable.

Very nice and clean. This is our first time renting a storage space from this location and so far only good experience.

Tammy was very helpful in whole process choosing the right storage space for me . She very nice and professional. Thank you Jan Richtscheidt

I came from Chicago and helped my cousin earlier last week move in this location on Busse and forgot to write a review. So we got there and these two extremely nice women helped us with everything not only that but went out of there way... My cousin got their names and it was Karen and Maria. Long story short they should definitely be managers if they aren’t already.

Karen was such a pleasure and help! This facility is SO CLEAN with more than enough new carts available! My husband and I loved the easy access with our vehicle to stay out of the inclement weather! Karen’s friendliness was such a pleasure! We need MORE people in customer service like her! Thank you again Karen! See you soon 😊

It was a pleasure dealing with Karen. She was informative, helpful, courteous and friendly. Public storage should consider themselves lucky to have someone like her representing their company/brand. I'm looking forward to future transactions with her. The facility is well kept and out of the elements. I've dealt with other Public Storage in the past, but, this location has impressed me. Plenty of carts at your disposal without searching endlessly. If you're looking for storage, do yourself a favor & secure this location.

Karen was super easy to work with and got me a unit that I needed the same day. Great place.

Hi Maria is an excellent worker she went out her way to help me. I am definitely going back

i came to rent a unit Maria was very helpful and patient and i appreciate her. Definitely will recommend Public Storage to my family and friends.

Very helpful. Thank you Maria

New clean building with Great Security and Space. Love the Indoor Drive in Drop off! They even have Great music playing! Malcolm is an informative & nice guy. They kept the promised pricing from previous ownership.