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Address

947 W Van Buren St
Chicago, IL 60607
  • Rent and pay for your space online – today.

  • Move in during gate access hours.

Phone

312-429-6964

312-429-6964

800-688-8057

800-688-8057

Move-In & Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site

Phone

312-429-6964

312-429-6964

800-688-8057

800-688-8057

Move-In & Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
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Reserve TodayMonth-to-Month Rent, No obligations
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    5'x5'
    Online only price
    $ 53/mo
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    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 53/mo $70
    Online only price
    1 unit left!
    Limited availability

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    7.5'x10'
    Online only price
    $ 60/mo
    Online only price
    Half Price Sale
    Medium 7.5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 60/mo $120
    Online only price
    Half Price Sale

    No Obligation

  • Spring sale 50% off
    Restrictions, taxes, and fees, including an admin fee, apply.
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    8'x10'
    Online only price
    $ 61/mo
    Online only price
    Half Price Sale
    Medium 8'x10'
    • Upstairs/elevator
    $ 61/mo $122
    Online only price
    Half Price Sale

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  • Save Impression

    10'x10'
    Online only price
    $ 63/mo
    Online only price
    Half Price Sale
    Medium 10'x10'
    • Upstairs/elevator
    $ 63/mo $126
    Online only price
    Half Price Sale

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  • Save Impression

    7.5'x10'
    Online only price
    $ 63/mo
    Online only price
    Half Price Sale
    Medium 7.5'x10'
    • Upstairs/elevator
    $ 63/mo $126
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 78/mo
    Online only price
    Half Price Sale
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 78/mo $156
    Online only price
    Half Price Sale

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  • Save Impression

    10'x5'
    Online only price
    $ 81/mo
    Online only price
    $1 first month rent
    Small 10'x5'
    • Upstairs/elevator
    $ 81/mo $108
    Online only price
    $1 first month rent

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  • Save Impression

    5'x10'
    Online only price
    $ 89/mo
    Online only price
    $1 first month rent
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 89/mo $118
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    5'x10'
    Online only price
    $ 90/mo
    Online only price
    $1 first month rent
    Small 5'x10'
    • Downstairs/elevator
    $ 90/mo $120
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x5'
    Online only price
    $ 95/mo
    Online only price
    $1 first month rent
    Small 10'x5'
    • Inside unit
    • 1st Floor
    $ 95/mo $127
    Online only price
    $1 first month rent

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    10'x15'
    Online only price
    $ 96/mo
    Online only price
    Half Price Sale
    Large 10'x15'
    • Upstairs/elevator
    $ 96/mo $192
    Online only price
    Half Price Sale

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  • Save Impression

    8.5'x15'
    Online only price
    $ 101/mo
    Online only price
    Half Price Sale
    Large 8.5'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 101/mo $202
    Online only price
    Half Price Sale

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    10'x15'
    Online only price
    $ 115/mo
    Online only price
    Half Price Sale
    Large 10'x15'
    • Inside unit
    • 1st Floor
    $ 115/mo $230
    Online only price
    Half Price Sale

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  • Save Impression

    20'x10'
    Online only price
    $ 157/mo
    Online only price
    Half Price Sale
    Large 20'x10'
    • Upstairs/elevator
    $ 157/mo $314
    Online only price
    Half Price Sale

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  • Save Impression

    10'x20'
    Online only price
    $ 161/mo
    Online only price
    Half Price Sale
    Large 10'x20'
    • Climate Controlled
    • Upstairs/elevator
    $ 161/mo $322
    Online only price
    Half Price Sale

    No Obligation

Nearby Self-Storage Locations

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

West Loop Storage Units Near I-290, I-90

This Public Storage in West Loop, located near the junction of Interstate 90 and the Eisenhower Expressway, is a great place to find self storage units to fit any need.
Easily accessible from any direction, it's an ideal storage location for customers throughout the Near West Side, including Little Italy, Tri-Taylor and the Illinois Medical District.
All of the storage options at this facility are indoor storage units with inside hallway access. There is also the option of climate controlled storage units at this location.
Just across Interstate 290 from the University of Illinois at Chicago, students can grab a cozy 5x5 storage unit to keep extra books, boxes and personal belongings that may not quite fit in cramped campus housing or an off-campus apartment.
Less than two miles from the United Center, businesses along Adams Street or Madison Street can use a 10x15 storage unit to keep extra office furniture, office supplies and office equipment within minutes of the workplace, and families living off of Ashland Avenue near Union Park can use a 10x25 storage unit to empty out the garage, multiple bedrooms, or hold onto old dining room sets, living room furniture and more.
The friendly staff at this Public Storage is on site 7 days a week to assist with rental inquiries and storage-related questions. Customers can also purchase moving boxes, packaging tape and other moving supplies inside the rental office.
Public Storage is honored to be a part of the West Loop neighborhood and vows to offer cheap storage units and exceptional customer service year after year.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 335)

March 1, 2024
Google Public Storage Reyhan Adyatama
Angel was very helpful, friendly and funny. I had to change my reservation to a different location which was a little complicated, but she helped me find a solution. Thank you Angel!
February 29, 2024
Google Public Storage Fletcher Smith
Brittney was very professional, patient and helpful with my fiance’ and me. We need to change units and she took all the time we needed to answer questions and discuss our options. She helped make the transition seamless! Thanks Brittney!
February 23, 2024
Google Public Storage Ross Samotny
Public storage at Van Buren has been great. Easy to use, clean, service from the team and Stephanie have been great!
January 10, 2024
Google Public Storage Joe Johnson
I moved into a storage unit at this location today. A kind lady named Brittany was the customer service associate who helped me She was very professional and extremely helpful.
January 2, 2024
Google Public Storage Mark Pfleger
Brittany was wonderful to work with…great experience!
December 15, 2023
Google Public Storage Tyrone Hunter
October 15, 2023
Google Public Storage Kevin G
Brittney was fantastic with the help today, she helped me with my lock situation and she also showed me an easier way to move my things in my storage unit. I really appreciate the help from Brittney, I will always give me money to public storage because of Brittney
October 15, 2023
Google Public Storage Lex C
Bri was very welcoming with a good attitude and also help with everything thing we came here for she amazing.
October 4, 2023
Google Public Storage Manuel Robles
Waited till closing. No employees showed up. Van Burren. 36th and Ashland waited over 1 Hour. No staff ever arrived 😕😞😕😞😕😞
September 28, 2023
Google Public Storage Pete Vina Jr
I've had a locker there for, well, a long time because I went to UIC and bounced around the West Loop upon graduation for a number of years. I went in to pay my bill and was having an already bad day due to my current move in progress, which like any move, has its hiccups. Brittany absolutely saved my day with her help, advice and I wound up buying several moving supplies marked down (as they sometimes do) Not only did it save me a trip to Home Depot, but it left me feeling more positive about my upcoming move thanks to her charm, help, and professionalism! !
September 24, 2023
Google Public Storage R R
September 10, 2023
Google Public Storage Kelvin Williams
Great place for storing your things. Brittany was a huge help in helping me get set up. She even gave me a free lock!
August 30, 2023
Google Public Storage Tygee Hill
Great customer service skills very nice and prices is great
August 25, 2023
Google Public Storage L Parker
The unit itself is highly overpriced and they have me paying $276 when I can move into a new one for $140. Rip off! And the only elevator to take big stuff in and out is constantly broken......But Betty is the best!! She is so patient and tried to helped me resolve my issue. I have not had as good customer service from anyone else.
August 1, 2023
Google Public Storage Robby Junior
Was a 5-star experience, but now 4 years later, I'm updating my review to 1-star. I've experienced 7 different rate hikes, with no end in sight. They've got me by the balls and they set the market to whatever price they want to increase my monthly rent to be. Gouging. Do NOT open up a storage unit with Public that you might end up having for long-term because you'll be at their financial mercy for a rate hike without notice.
July 20, 2023
Google Public Storage Sydney Ramgolam
Worst experience ever. Choose literally anyone else for your storage needs. They only use custom locks on their storage units. Fine. I have to purchase a lock in addition to paying the monthly rate. Fine. The lock they sold me is defective and jammed in the door, but somehow that's my problem? People lose their keys all the time and locks have to be drilled off but is there a drill in the building? Of course not. Will I be reimbursed if I call a locksmith? Of course not. My only recourse is to stand here with three hired movers and wait for the only supervisor IN ALL OF CHICAGO to make their way over here, but it's going to take them an estimated TWO HOURS to show up. Were they on time? NO. Did the property manager try anything in the meantime, were they even halfway interested in solving this problem? No. Called corporate, asked if they would send a locksmith? No. Asked if I could be reimbursed for calling my own locksmith. "Only a supervisor can approve that." Oh, right the only supervisor in all of Chicago, who takes hours to respond to any call and is going to do exactly what any locksmith could have done. Great. Unbelievable. The cherry on top? I've paid these idiots almost $400 over two months, but they'll take $50 off for my inconvenience.
June 19, 2023
Google Public Storage Maureen Rush
This is the best storage company and they also sell moving/packing supplies. Brittany was very helpful and courteous. I recommend this store out of the other locations.
June 1, 2023
Google Public Storage Anna Storey
I have been using Public Storage for almost a year now and it has been a very easy seamless process. Brittany at the Van Buren location has been extremely helpful both on my initial move in and showing me all around and then when I needed to move into a small unit. She went out of her way to ensure it was a smooth transfer from one unit to the next and was always clear with the pricing and the best options. When I needed to transfer units, she was able to get me one right by my old one so it was very easy to move. The app is very easy to unlock the doors and pay etc.
May 25, 2023
Google Public Storage Nate Rowan
If you are reading the bad reviews thinking the cheaper price and you may not need to go often to your unit, just don’t do it. The elevator is broken a lot, seems to hardly ever be anyone working, they jacked my price by $50 per month within two months of starting to rent. The elevator is old and slow, breaks down a lot and the people likely won’t be there if you need any help. Backing a truck into the loading dock is a pain. I booked a move out and when I got there I found out the office was closed for several weeks to redo the lobby. Luckily the dude there helped me get into the elevator so I could actually move out. They have no issues calling when it’s some dumb trivial thing but not calling when I book a move out when the office is closed is straight incompetence. Seriously just pay a little more for a nicer and newer place.
May 17, 2023
Google Public Storage Black Wolf of Yellowstone
As a neighbor and former customer, I give this "store" one star. When I was a customer, my belongings got flooded and destroyed because someone hit a sprinkler head when backing their truck in. Service elevator was frequently broken. As a neighbor, they're terrible at keeping their alley clean, well lit, free of junk & trash that people dump instead of store... it's like no one there cares what's going on outside the building, they're just there to collect rent checks from storage customers.
April 13, 2023
Google Public Storage Rick Barfield
Bree was great! Very professional.
March 11, 2023
Google Public Storage Lance Collins
Gave great timely service.
March 10, 2023
Google Public Storage Stanley Hughley
Betty helped me with price adjustments and late fees very friendly and energetic thank you girl
March 2, 2023
Google Public Storage TV3
Betty one of the property managers at this location was very helpful in showing me the information needed to complete my rental agreement at this location, she walked me through each step and I'm really appreative of the help giving thank you again and I would defer rent at this location again
March 2, 2023
Google Public Storage Kinghundred
Betty always showed superior customer service. Definitely brightens my day when she’s around. She always curious to my customers service needs.
February 28, 2023
Google Public Storage J B
Very professional and organized.
February 28, 2023
Google Public Storage Jarvis Kelly
Fast, efficient, organized.
February 28, 2023
Google Public Storage Quartney Sims
Worse place ever after taking the day off looking for somewhere to store my belongings, I’m glad I found somewhere that was kind generous as well as patient with me. Public storage is not the place your things will be safe with. this is far the worse customer service I have received. Whom ever hired such a rude person to run their business will forever loose out on great customers, as well as money. Me and my daughter waited for someone to open the door to let us in once inside of building we were rushed, and told to come back when I figure out what exactly I needed. Never will I give any public storage my business or money. Something needs to be done. I’m sure I’m not the only guy that feels such a way.
February 27, 2023
Google Public Storage Deyvon King
I really wish my Fiancé wasn’t so terrified to leave the review due to the bullying she received on Sunday from some lady that stated she is the manger and refused to give her a cooperate number. I hope this reaches the business office. Never rent from this location very rude and unprofessional. I went back myself personally and waited for someone but the office was closed. Bullying has to stop somewhere I hope all your workers are not rude to this extent!
February 27, 2023
Google Public Storage Data Solutions
Total disaster. Personal and Fright Elevator is very often out of work, so you can't access the unit and move your stuff. I'm tenant at this place for over 3 years. My unit is located in the basement. Was floded several times during that time with mold exposure. The customer service office on premise is closed during business hours. They don't even answer the phone calls at all. Customer support with PS is very limited or even unreachable and not helpful. I called the property office last week to schedule moving out for today, February 27th. 2023. I took the day off. Borrowed truck to move out and vacate the unit....and guess what? Elevators were down again?! The office was closed again. Loading docks were blocked by maintenance crew vehicles provided with ongoing repair for faulty elevator equipment. Basicaly I was not able to move out Today. I try to contact PS customer service over chat...! ~ they can not provide phone numberto someone who can help! Basicaly I was not able to move out Today and vacate the unit to not be charge $111.00 for next month bill. what a waist of time . Uff. Stay away from this place. Just see attached pictures at my google review.
February 21, 2023
Google Public Storage Angela Cammon
Brittany at public storage did an amazing job for me today she was patient about everything I was asking her so many questions she took her time with me thanks Brittany great job… Gave her 5 stars
February 21, 2023
Google Public Storage Zahra Davis
I enjoyed a wonderful experience with the help of Brittany she is awesome she really rocks all of items fitted perfectly in storage will be be using this public storage again thanks
February 15, 2023
Google Public Storage William B
Ive used many storage units and finally I found one with top notch service. Betty the manager is amazing and made my move out so simple and has the best service by far. The Van Buren location is great, easy access for the loading doc and the app is super easy to use. Thank you Public Storage for making the last 3 years easy. Ill always use you from now on.
February 8, 2023
Google Public Storage Javon B
Great staff here overall and I’d recommend this location to anyone looking to store their belongings. Both Betty & Brittany’s customer service is top-tier.
February 3, 2023
Google Public Storage DeMar English
Betty was amazing! She was professional and helped me resolve my issue in a timely manner.
January 30, 2023
Google Public Storage Sean McGovern
Brittany at the 947 W. Van Buren Public Storage location is great. She was very accommodating and professional throughout my entire rental duration at this location. She helped navigate some minor technical difficulties with the elevator and provided helpful information for my move-out process. Highly recommend this location for Brittany's professionalism.
December 29, 2022
Google Public Storage Saed K (Sid)
Called about storage information, Betty was great help...
December 29, 2022
Google Public Storage Mikel Pena
Great experience, convenient location, safe and secure. Primary thanks to Betty for such great service, being so friendly and knowledgeable!
December 29, 2022
Google Public Storage Khalil R
came in was going to vacate instead betty showed me a smaller unit that fits my things. very frinedly and patient
December 27, 2022
Google Public Storage Alicia Torres
Laquitha was so nice helping me to the unit, I bidder on she has always been so nice.
December 24, 2022
Google Public Storage Frank Mooradian
Ive been here about half a year. The woman in charge seems to do what she can. From the broken elevator, to people not reading a million signs saying to close the freight door, to people trying to sneak in, all the employees do what they can. Idk who owns the place, but the single person elevator that was already broke when I moved in was finally fixed. Self-storage has lower overhead than other property investments, so idk why the owners sat on this repair for so long. I want to give 3 stars given the headache that the freight elevator constantly caused, & it would be 5 if the smaller elevator were available the whole time.
December 24, 2022
Google Public Storage Kendale Nichols
December 7, 2022
Google Public Storage Tomo
Brittany front desk was very helpful! Was able to access my storage unit a day early than reserved time .
December 7, 2022
Google Public Storage William Hay
Currently sitting in the lobby, where the elevator is completely out of service.
December 2, 2022
Google Public Storage andrew culley
Betty called me to make sure my unit was secure. She was super helpful ..and hooked me up
December 2, 2022
Google Public Storage Lauren Ziskie
Betty was helpful and amazing on getting us set up with storage!
December 2, 2022
Google Public Storage Mary Earl
Came in to make my payment betty was on her lunch and still helped me and ny husband such a beauty and proffesuql
December 1, 2022
Google Public Storage Gopi Krishnan
Betty was very helpful in finding me a unit and explained all details throughly.
November 30, 2022
Google Public Storage Steve Banks
Brittany was the greatest and will be the one thing i miss from Public Storage....
November 14, 2022
Google Public Storage aja lugo
My visit this past Friday with Lynette was absolutely amazing. Lynette helped me locate a small storage unit for my belongings at this particular location. She not only took the time out to show me several different units but was extremely upbeat, professional, polite, and understanding.
October 31, 2022
Google Public Storage Phil Strong
Britt…….Was all the way awesome. Super helpful and informative. The care to the details made the process easier.
September 30, 2022
Google Public Storage Harsh Pandya
lynette is amazing, this location is really good and they do everything to make your move in easier
September 30, 2022
Google Public Storage Ashari Moore
Lynette was amazing, she was very patient moving me Into my storage unit. We had to change units quite a few times and Lynette took her time with everything. Thanks so much Lynette for making my move easier.
September 30, 2022
Google Public Storage John Booth
Lynette was very helpful today!
September 5, 2022
Google Public Storage Destiny Ammons
Brittany at the 947 W. Vanburen store is awesome. She was very knowledgeable and helpful in helping me find the right storage unit. She walked me to my unit and was very detailed in the process of how everything works. The storage facility is clean and I felt very comfortable leaving my things. Thank you again to Brittany. Sincerely Destiny
September 3, 2022
Google Public Storage George Miller
The Van Buren Office was closed, Richere was an amazing customer service representative, she helped me by answering all of my questions
September 1, 2022
Google Public Storage Lyndell Johnson
Service was tremendous thanks to Brittany H. She really helped me out with moving in and out the storage unit.
September 1, 2022
Google Public Storage KJ Paige
The property manager at this location is amazing! Brittany H was such a big help moving in and moving out! She needs to own this one! 🙌🏾🙌🏾🙌🏾
September 1, 2022
Google Public Storage Lil Man
Ms. H made sure to help!
August 29, 2022
Google Public Storage Anthony Morris
Great customer service! Thank you for the tour Gasta
August 6, 2022
Google Public Storage Michael M
This is the best storage location. Easy access to UIC, clean and easily accessible. The staff is really friendly too. Especially Brittney H at the Van Buren location. Always friendly and courteous, and goes out of her way to make things easy for you!
July 26, 2022
Google Public Storage TY RIQ (TYRIQ)
Great service and treated fair. Definitely recommend this space to anyone I know!
July 26, 2022
Google Public Storage Ashanti Sharrieff
Great service quick communicative and professional!
June 9, 2022
Google Public Storage Tyrah jefferson
Manny was very helpful today! Would highly recommend this place for storing your furniture!
May 28, 2022
Google Public Storage Delilah Macharia
I purchased a unit & used it for 9 months, from when I moved in, anytime I needed to access it, & until I stopped renting was an incredibly easy process & affordable for what I got. I had a 10x10 unit that fit everything I needed, with insurance for my items & the staff is always incredibly nice & helpful.
May 25, 2022
Google Public Storage Dan Dickman
like many other reviewers, I too greatly appreciated Brittany's help. Everything was super easy from booking to closing out. Highly recommend
May 24, 2022
Google Public Storage Sam T
Moving from Chicago back to DC would have been impossible without the care of Brittany! At one point, a luggage was lost off of the back of my uhaul (latch broke) and I was in shambles on the flight home. Brittany came across it, remembered me rolling it in, and called me to check...best call I've gotten all 2022. You are a life-saver, truly!
May 24, 2022
Google Public Storage Zana
April 22, 2022
Google Public Storage Dainel Manning
Met my needs during Pandemic.
April 2, 2022
Google Public Storage Bryson Lane
March 30, 2022
Google Public Storage Bhria Lane
February 1, 2022
Google Public Storage Laniel Richardson
Brittany was very helpful from the first day I received my keys for my storage unit till my end date of my storage unit, exceptional and great customer service I will return to this location in the future also refer others. Thank you Brittany
January 22, 2022
Google Public Storage William Garcia
She was wonderful, very helpful and friendly.
January 22, 2022
Google Public Storage Tom M
Brittany is amazing. Super helpful. Booked on site!
January 17, 2022
Google Public Storage Caroll-Ann Nguyen
Amazing experience with Public Storage. Brittany was super helpful! Highly recommend this location
December 7, 2021
Google Public Storage Aaron R.
Great Facility and Fast,Friendly Customer Service 👏 Thanks 4 l the help!!
December 3, 2021
Google Public Storage KimYada Ardson
November 16, 2021
Google Public Storage Sally Oldach
Brittany, the manager, was just wonderful today as I checked into my storage space. She took such good care of the movers and myself. She went above and beyond.
October 15, 2021
Google Public Storage Tiffanie King
Manny was a delight! He was very clear and concise very informational professional and exuded exceptional customer service awesome awesome awesome
October 2, 2021
Google Public Storage J Maria
Amazing customer service experience with Brittney H. She was very helpful from the start to end. Highly recommend her!!
October 2, 2021
Google Public Storage Margaret Clark
Excellent customer service experience with Brittney H! Very kind and generous young lady.
September 23, 2021
Google Public Storage Kevin Taylor
The young lady Latisha was vary helpful
September 10, 2021
Google Public Storage Kim Kim
Wow I had got exceptional services an great advice on moving I called in an I believe her name was latasha an she really help me find the right storage I need to move I really feel like my stored items will be safe I’ll be recommending to all my friends an family
September 7, 2021
Google Public Storage S Sparkman
Thank You Brittany for your amazing customer service! She made my moving process go by smooth. Answered every question I had. My experience was absolutely great. Would definitely recommend storing your furniture here because of Brittany :) !!!
August 19, 2021
Google Public Storage KiKi Nicole
The property manager at this location is very rude. She has no professionalism. I called up there with an issue she told me to come to the location at 4:30 because she has to take a lunch. Then when I got there another couple walked in and she told them don’t just walk in without an appointment because it’s rude. I could not believe it.
July 16, 2021
Google Public Storage Timothy “TJ” Martin
We got a 10x20 because it was cheap. However, the challenges of this specific location due to poor maintenance and poor management made leaving an easy decision. The elevators are frequently out of service leading to multiple occasions where we had to use stairs to tote items between ground level and the 4th floor. If you hire hourly movers be prepared to pay more due to the extended time ot takes to get around. Interior doors are all locked making it hard to get around inside. I even got locked in a stairwell, which I'm pretty sure is a safety violation. The office is usually locked, even during times when the office is supposed to be open. It is not uncommon to wait 45 min to 2 hours for someone to be in the office. Moving carts are kept in the office, so make sure to bring your own if you dont want to wait. Also, dont bother with leaving a message, no one listens to their voicemail. You only have access to your floor, so if someone on another floor leaves the freight elevator doors open, no one else can use the elevator. Most of the employees treat you like you are a criminal out to steal their moving carts and that it is an inconvenience when you need them to access a floor to close the freight elevator doors so it can be used. After many pulled muscles, more expenses for moving and hours of time wasted on trying to get items either into storage or out of storage, we decided to move everything out. The one benefit is that it's close to the CTA Blue Line, and the interstate, so travelling to the location is easy.
May 24, 2021
Google Public Storage Martine Barnard
May 23, 2021
Google Public Storage Marco Giampaolo
Brittney was incredibly helpful! Facility is super clean and very convenient
April 29, 2021
Google Public Storage Lynette Morris
This was first time using Public Storage and Rakim made it easy! Helpful, friendly and fast:)
April 3, 2021
Google Public Storage Simon Laufer
There is not a small ramp here at the entrance, so managing the stairs is .....tough sometimes. The worst is that there is no reserved parking for units' owners. Otherwise the place is well maintained and never had a problem.
February 26, 2021
Google Public Storage BEAR DOWN
I had the best experience with the help of Yvette she great if you need help ask for her
February 26, 2021
Google Public Storage Donzell Ferguson
Miss Yvette was an informative and tremendous help with my questions about my first time experience with public storage.
February 26, 2021
Google Public Storage Taylor Mauch
Easy to reserve and book, excellent customer service, Brittany was very helpful!
February 10, 2021
Google Public Storage Susan Sherman
Great location. Brittany, the manager is always very helpful, professional, friendly, and guided me through registration and move in procedures. This facility is going to work out very well for my current needs.
February 4, 2021
Google Public Storage G G
Yvette was extremely professional, courteous, knowledgeable and helpful. She did a fabulous job of meeting my storage needs!
January 25, 2021
Google Public Storage Jared Klinefelter (oneluckysalt)
The facility was clean and easy to access. The elevators were spacious and close to the loading dock. We were pleased with the range of available storage unit sizes and last-minute booking option (because we ran out of space and needed more). The staff was helpful and ensured we had a moving cart each time we came to unload. Great value for the price.
December 4, 2020
Google Public Storage Nikki A (niKkiApps)
Bill was great, friendly & efficient
November 9, 2020
Google Public Storage sean Archer
On behalf of our moving company, Archer's Moving Services, this facility has always done their best at making things easier for their costumers as well as us. Very clean facility and great staff. The elevators work fine as long as they're not held too long.
November 2, 2020
Google Public Storage Kayla Miller
I had such a great experience with this specific public storage. I was in-between moving and as we all know there are the stresses with that. The person on site, Bill and the Manager, Stephanie we're both more than helpful and considerate! 10/10 experience- I will come back to this location the next time I need the space!
October 24, 2020
Google Public Storage Lisa Lynn
Bill is great. Friendly, helpful, always on top of things. Moving in, moving out, and everything in between has been easy and drama-free.
October 21, 2020
Public Storage Max Mayze
do the feet stay same or they go up or down every month
October 21, 2020
Google Public Storage Lacretia Foster
October 21, 2020
Google Public Storage Max Mayze
October 13, 2020
Google Public Storage J L
Bill was so helpful and provided exceptional and thorough service! Thanks again!
October 1, 2020
Google Public Storage Daniel K
Bill was more than helpful. Wonderful location and business. I'll be here again
September 18, 2020
Google Public Storage Suzanne Gabbidon
Bill simplified selecting packing supplies; he was helpful.
August 21, 2020
Google Public Storage Gustav Roh
Bill was super helpful with the customer service.
July 30, 2020
Google Public Storage Chad Riley
Bill was super helpful and nice, very pleasant to work with. I was looming for a seamless rental experience and I definitely got it.
July 24, 2020
Google Public Storage chinicci tillmon
Had a great experience bill was amazing!!!
June 2, 2020
Google Public Storage Kerdia Roland
Cherneal was absolutely amazing, she was friendly & very helpful. She made the process very comfortable and smooth. Best experience I’ve had at any storage facilities, and I’ll definitely recommend Public Storage to anyone looking for extra space! Bill was outstanding! He answered all my questions and listened keenly to my concerns. He made the process of transitioning units so smooth I couldn’t help but leave with a smile! Thanks again, Bill. This is an additional note about my move-out experience with my storage space. I had made the mistake of waiting until the 1st of the month to set my move out date although my unit was already empty. Bill the manager at the public storage was able to help me get storage spaces cleared for move out without any additional cost to me and I’m eternally grateful for it. The space wasn’t cheap and so thank you Bill for your continued excellent customer service it meant the world to me.
March 13, 2020
Google Public Storage Brooke Adler
Yvette and Bill gave great service and where very courteous great location
March 10, 2020
Google Public Storage Aeja Jackson
William was so helpful. I need to make sure I was purchasing the right size unit. He looked it up and showed me my perfect unit. He was friendly and funny. I'm happy to be doing business with this location.
March 7, 2020
Google Public Storage Alexa Deluxe
Bill made the process quick and easy.
March 3, 2020
Google Public Storage Cheyenne
Bill made it my move very easy and swiftly, was in there for about 10mins the process was very quick. Also he showed me around the property and how to maneuver around once I move in. Go see him for storage space, awesome guy!
February 29, 2020
Google Public Storage Aleta Ziolkowski
Good service friendly people.
February 20, 2020
Google Public Storage Henry Krocker
Yvette was exceptionally patient and helpful throughout the rental process. She answered all of our questions and eliminated any worries or concerns we had about our move.
February 17, 2020
Google Public Storage Kris Hunter
Evette is sooo helpful. From securing a unit to any question I have when I’m on site. She’s my favorite because she’s super friendly and professional ☺️
February 16, 2020
Google Public Storage Martin Boguszko
Most lovely experience. Yvette and Bill are always there to help. I’m very satisfied with their service
February 11, 2020
Google Public Storage Alyssa Aldridge
Bill gave me good service 👍
January 15, 2020
Google Public Storage Kate Plawinski
Bill is so nice, he help as very quick, highly recommend.
January 10, 2020
Google Public Storage brian collins
Bill and Yvette were very helpful. This place is the best. Really made moving in easy. They deserve a raise!
January 4, 2020
Google Public Storage M. Ambrose Aquino
Bill was very helpful and pleasant in through the process of my storage unit.
December 21, 2019
Google Public Storage JOHN VASQUEZ
Very professional staff. Bill gave me a tour of the facility and clearly explained all the particulars of storing at their location. Thank you, Bill!
December 13, 2019
Google Public Storage Ti
The elevators are always broken. They never have any flatbeds available. Even when the office is supposed to be open it’s not. There’s also no parking nearby, you have to walk around to open the loading dock (it’s a process). Dirty stairs and hallways. Will never use them again. I suggest you don’t either.
December 13, 2019
Google Public Storage Lateia Jones
I wrote a review on here a year ago and at the time I had rated it with 5 stars. Since then they have struggled to maintain customer service. I went online to make a payment, only to find out that I was being charged additional fees that I wasn't even made aware of until I had already made a payment. I'm not sure how legal that even is but it was truly unfair for me to be paying something that I had no prior knowledge of. The experience was like someone giving you the price of an item & once you get ready to pay for that item you're told, "Oh & by the way you have to pay for this other item that you didn't know was included in the price of your 1st item." I wouldn't suggest this place to anyone. Also, you'll start off paying $1 & then your rent will increase & continue to do so for a duration of time.
December 7, 2019
Google Public Storage Chris Santiago
Bill was quick with the Checkin - highly recommended!
November 14, 2019
Google Public Storage Bobby D
Have not visited this location in years with possible lost key. Yvette got me up to speed and identified key to unit amongst my pile of keys. She also provided alternative options for additional storage. She was extremely helpful with another tour of facility and procedures. She is just as professional just as she is awesome. Thank you Yvette.
November 14, 2019
Google Public Storage ANTHONY DEROSA
Yvette provided exceptional service. We have been doing business since 2007. We just added a second storage locker. Love her
November 13, 2019
Google Public Storage Kierra Daniels
November 5, 2019
Google Public Storage Shontell Lord
Came in to pay bill great experience YVETTE help me out. Love this storage
November 3, 2019
Google Public Storage Kalvin Misquith
Bill was great. Nice facility. Quick sign up
October 23, 2019
Google Public Storage Kennet Lemans
well maintained facilities. Also, the staff were incredibly friendly. Kudos!
October 15, 2019
Google Public Storage Anais Harvest
Bill was amazing! Thanks for all your help!
October 15, 2019
Google Public Storage Adriana Leonard
Bill was great! Super helpful and quick at helping me fix an error with my account and find a new unit for move in!
September 30, 2019
Google Public Storage Brenda Nesby
Cherneal was very helpful making sure I was able to back into back garage without damaging my truck. I owe her a compliment for sure. Public Storage is the best & I'll definitely refer You for storage space!! Thanks
September 30, 2019
Google Public Storage jink
Bill made move in easy great service
September 25, 2019
Google Public Storage Natasha Johnson
Brittany was great very professional!
September 25, 2019
Google Public Storage Samanica Starks
Brittany C and Bill were fantastic during my move in. Very professional and move in was super easy.
September 18, 2019
Google Public Storage pasta sauce
Cherneal was funny, helpful and very accommodating. 10/10 would rent storage again. Thanks :)))))
September 9, 2019
Google Public Storage Felipe Schulz
Very good customer service. Helped a lot with renting my unit. Space was very dirty.
September 7, 2019
Google Public Storage Aleksandra Gaponova
Nice place, very organized, clean public storage. Administration was very nice, helped me out with my new storage space and very helpful! Good to know this place!
August 30, 2019
Google Public Storage Julius Avant
Today has been a great day. Not only was I able to get a good deal on my storage but also great customer service..Thanks to Brittany my experience was smooth...keep up the good work...😃
August 22, 2019
Google Public Storage Sanjeev Shastri
Brittany was super helpful and professional.
August 16, 2019
Google Public Storage Myran Williams
The storage place is great! Cherneal helped me lock up my space and made sure I knew how to do so . Also she gave me her own personal key chain to keep up with my storage key so it wouldn’t get lost. I would definitely refer public storage to any potential customer. They have great customer service!!!!!!!!
August 11, 2019
Google Public Storage Michael McGee
Brittany was amazing...extremely helpful and knowledgeable...I would definitely recommend this location
August 11, 2019
Google Public Storage amber huerta
Britney C. Had the best customer service.
August 1, 2019
Google Public Storage Repti Mom5
Brittany C. Provided excellent customer service when I visited today. She was polite and patient with my many request. I would highly recommend Public Storage on Van Buren in Chicago for all of your storage needs.
August 1, 2019
Google Public Storage Dacia Rodrigue
Brittany C was great. Very professional.
July 25, 2019
Google Public Storage Cliff Shelton
Used this location for 6 months and everything was great. Brittany C was very friendly and helpful!
July 14, 2019
Google Public Storage Colleen Delaney
Great experience renting from Shadei! She made the process smooth and answered many questions my boyfriend and I had on move in weekend. Showed me how to open our storage unit door twice when I forgot. No complaints so far and we have been here for almost 2 months! Thank you, Shadei!
July 8, 2019
Google Public Storage Shannon Malo
Brittany C. took awesome care of me! Probably the quickest and easiest person I’ve dealt with at public storage. she’s a keeper!
July 2, 2019
Google Public Storage Patricia Taliaferro
Too expensive!
June 25, 2019
Google Public Storage dw dw
Excellent customer service from Cherneal. Even thought I came early she was able to accommodate me . I higy recommend public storage at thos location.
June 23, 2019
Google Public Storage Raj Israel
June 20, 2019
Google Public Storage Randy Cohen
Cherneal was super , she is the best customer service person I have had the pleasure of meeting in a long time. She was extremely helpful and extremely knowledgeable on everything to do with public storage. Super employee
June 6, 2019
Google Public Storage New Hope Covenant Church Chicago
CHERNEAL was so helpful with helping Me with my account information because I didn’t know I needed to pay my bill. She called and let me know. So I came in and paid my bill to prevent me from being delinquent. I believe customer service is personal, and she has shown me to be an excellent personal service manager.
June 3, 2019
Google Public Storage Rick Silva
Good storage.
May 23, 2019
Google Public Storage Gary Brodnax
May 23, 2019
Google Public Storage joyce yyase
Cherneal is wonderful! I left my change and she ran to get me and gave my chAnge. She was very pleasant and despite that she was busy, and she made sure I got the attention I needed to pay my storage before it was up for auction tommorrow!!!
May 19, 2019
Google Public Storage Jordan Brock
Someone who works at the facility used a key to open my unit and steal over $15,000 of my belongings. Total inside job. If I could afford to move the rest of my stuff to another facility I would. Stay away. Update on my stolen belongings: insurance denied my claim due to lack of break in evidence. Public storage likewise didn't care either. They did raise my monthly rent though, which I thought was a nice touch. Spoke to a lawyer and was told I was s**t out of luck.
May 14, 2019
Google Public Storage Mark Miller
Just an FYI about Public Storage these days. I rented a 10x10’ one year and four months ago for $96/month. They have now increased the rent to $142, a 33% increase! When I asked them about it they said it was now the going rate. So I looked online last week and I could get a 10x 10’ for $95/ month at the same location, a dollar less than the rate I got a yr and 4 months ago. So much for customer loyalty. Mind you we lived without a freight elevator for 6 month and the roof leaked on our belongings and we never took any action or left Public Storage for either incidence. Like some many other businesses they have become GREEDY. Very sad Public Storage.
May 11, 2019
Google Public Storage Bynn
Cherneal was very nice and helpful!
May 10, 2019
Google Public Storage Kristian Vandt Brigsted
I had a great experience here. Staff are very friendly and helpful! Both Shade and Cherneal was excellent and provided customer service beyond expectations
May 8, 2019
Google Public Storage Xingjian Sima
Shada was great and very helpful. She explained everything throughly, would highly recommend this place.
May 4, 2019
Google Public Storage Juli Fryer
Shana was 7 stars!!!! I will definitely recommend to friends. Excellent customer service.
May 3, 2019
Google Public Storage Monica Thomas
Really good experience starting my lease at public storage! Cherneal is awesome! They also had a lock for me and mattress protectors!
April 30, 2019
Google Public Storage Saphina
Shada was incredibly kind and helpful and i reccomend this location highly
April 29, 2019
Google Public Storage Stephanie Ricker
Shada'(Y) was very helpful during our on-boarding meeting. Picked the unit based on location, but would highly recommend for anyone looking for a storage unit.
April 22, 2019
Google Public Storage Tha one and Only Kharmelita
Shade was helpful she was amazing and very professional .
March 26, 2019
Google Public Storage Ebonique Collins
CHARNEAL IS EVERYTHING. Great customers. You love her personality.
March 26, 2019
Google Public Storage Jermell Eubanks
I thank you cherneal for your great help that you gave me.
March 19, 2019
Google Public Storage Anna Torrise
Great customer service! Cherneal is super nice!
March 14, 2019
Google Public Storage Lester Scaife
Cherneal is the greatest customer service lady. she made me feel so welcome and relax with the process thank you
March 14, 2019
Google Public Storage Cold Management
Very easy starting with a unit. View, Lease, and Lock! It's that simple. The bay is self use, the location is clean. Management, Shad'a, leaves no stone unturned. She asks that you call if you have questions later, offers boxes for sale, and provides your entrance PIN. 48 hour notice at least if you are vacating. Much of everything is done online before and beyond this. Happy Hauling and Storage Everyone!
March 7, 2019
Google Public Storage Tony
Cherneal. Did a great and professional job. Got a 5x10.
February 27, 2019
Google Public Storage Wayne Remai
the property manager Shad'a was very helpful and knowledgeable about the storage facility. She answered all of my questions and assisted in picking the right storage unit for my needs
February 19, 2019
Google Public Storage Sean Enright
February 18, 2019
Google Public Storage Leslie Beller
Shada, the property manager, is amazing. She was incredibly friendly and helped me navigate all of the options and helped me settle on the ideal solution. I highly recommend this location.
February 14, 2019
Google Public Storage James Awuah
#08066 Spencer was attention, quick and professional. Great overall worker.
February 2, 2019
Google Public Storage Briet Tornes
Update Don't rent here unless you see that the elevators are fully functioning! I moved in a few months ago and they told me they expected the freight elevator to be fixed any day. No big deal, stuff breaks. But watching the movers try to get my brand new leather couch in the passenger elevator was painful and I'm still not sure it if got damaged, that is a big deal. It also took much longer to move in without the freight elevator and I was paying movers by the hour. I just visited this weekend and the freight elevator was still not fixed! Now I have to worry about how to get my things out, further damaging my couch and again paying extra for movers since fixing the freight elevator does not seem to be a priority. Also the passager elevator was not functioning properly when I visited either. ----- Just signed my lease. Spencer was patient and explained everything to me. The space looks good.
January 31, 2019
Google Public Storage Daniel Dawidzionek
Professional service, respect towards customers CHERNEAL & MICHAEL!!
January 23, 2019
Google Public Storage Fernando Carrrasco
My boss rented a storage room here. So im the one bringing stuff here and it really sucks the first time i came the freight elevator was not working. And is still not working after 2 months . So i sterted using the service elevator but that elevator dont go to the 2nd floor thats where we have our stuff and its very small.. so i had to carry everything up the stairs by hand then as im waking towards the room there is like 3 beds smelling like pee next to my room this ridiculous . I ask one of the guys working in there he said he had no idea when were the elevators getting fixed .. this place really sucks. I hate coming here. I dont recommend this place to anyone.
January 13, 2019
Google Public Storage Shana Kirchner
January 5, 2019
Google Public Storage ARLANDIA RAWLS
Kendra is such a wonderful employee. She is very knowledgeable about the products and services of the company. I’ll be back and I would definitely recommend this public storage to friends.
December 29, 2018
Google Public Storage Robbie Grayson
I had a wonderful experience at this location. The property was very clean. The customer service I received from Rakim and Kendra was outstanding. They made my move in quick and simply. Before I left Rakim ensured all of my questions were answered he was very knowledgeable about helping with my storage needs.
December 28, 2018
Google Public Storage Candis Matthews
Loved renting from here! Kendra was so helpful and friendly! She answered all my questions and if I neede anything she was right there. If I need to rent out again, I’ll defini be going back here!
December 28, 2018
Google Public Storage QueenZee
Best customer service experience I’ve had. I took my things to one other storage place in the past and it was a headache. But Kendra was very helpful and answered any questions I had. It was a pleasure working with her!
December 13, 2018
Google Public Storage KG Smith
Kendra has excellent customer service skills and was very knowledgeable on helping me with my storage needs.
November 29, 2018
Google Public Storage Alexander Nie
Friendly service and great rates.
October 6, 2018
Google Public Storage Cee Jay
Impossible location.. hard to navigate and staff not helpful. They had me park in an alley with a dead end and then an employee's car closed me off. Had to sit for an hour till her lunch was over and she would move her car.
September 10, 2018
Google Public Storage Itza Hobby
What a nightmare! South garage door was out of service for over 60 days - now freight elevator is out of service for over 60 days - all doors propped open so people can access the small passenger elevator which is too small to move furniture and now beaten up badly - dock areas filthy with broken glass and trash - carts left abandoned on various floors while Kendra the "Manager" sits in her office - when I asked about the freight elevator Kendra said "I told someone" as if that is her only responsibility - she claims her supervisor Tom D is handling it - really Tom? 2 months for the garage door and now 2 months of a non-working freight elevator? Met 6 different renters today also trying to move their stuff in/out - all complained about how they cannot access their units easily and how they are being "held hostage" and had to extend their unit for extra time as they cannot do large loads in the freight elevator so moves take longer - Kendra said Tom is responsible and I can contact him if I want to discuss the issue - I did so but still have not heard back - after grabbing some items out of my unit, I returned to the office as the elevator alarm was sounding and no one was responding - Kendra sat there despite hearing the alarm - when I suggested she get up and actually do something, she told me to "get out of my office" (have video of it, won't upload) - shame on you Kendra for being lazy and passing the buck - shame on you Tom if you know about the deplorable conditions and do nothing - I hope Tom's supervisor is reading this - this used to be a great location but it's being run into the ground
August 31, 2018
Google Public Storage Jess Metzler
Public Storage had a super convenient location being a UIC student. The facility was super safe and clean. Kendra was a great help and made the experience storing my stuff there even better.
August 31, 2018
Google Public Storage julian rostami
August 31, 2018
Google Public Storage Ciara Langston
Kendra was so helpful with everything. Nice friendly service and she made everything easy for me, because I was stressing and rushing. I'll come back anytime to do business with this company.
August 31, 2018
Google Public Storage Nanci Montes
Kendra was amazing and has very excellent customer service skills! Thank you for ending August on a good note👏👏👏👏
August 19, 2018
Google Public Storage Paulette Goodman
Kendra did a marvelous job of instructing us and preparing us for what we will be undertaking.
July 17, 2018
Google Public Storage Myranda Grant
Amanda is friendly and super helpful answered all my questions and concerns about renting a unit. Great place to rent a unit!
June 25, 2018
Google Public Storage Yolanda Daniels
This business has great customer service. The manager Kendra is very helpful and provides excellent customer service to her clients.
June 25, 2018
Google Public Storage Michael Donley
I have had a great experience renting at this location. Kendra is very helpful and Courteous. Which made the moving situation less stressful.
June 25, 2018
Google Public Storage Carmilla Manzanet
This storage space is in a great location! The staff is very friendly and helpful, especially Kendra she made the experience of moving in alot easier. Thanks!!!
May 30, 2018
Google Public Storage Adrianna b
May 29, 2018
Google Public Storage vamsi kody
One of the garage doors at the dock is broken for about a week. Have to wait for two hours to put stuff in the storage due to lack of space at the dock!!! No one to answer- terrible location.
May 24, 2018
Google Public Storage Midwestvintage Cars
Well i was forced to get some storage and and found a great deal at public storage upon arriving i met Amanda and was given the full tour she was excellent very knowledgeable and had all the pricing down path i was in and out in less then 30 mins and had no complaints thanks Amanda for everything
May 5, 2018
Google Public Storage Peter John Alexander
Rakim was fantastic to work with.
May 1, 2018
Google Public Storage Shirleen Jackson
Maurice was very helpful & knowledgeable.... Really great guy!!!
April 28, 2018
Google Public Storage Ryan Kuchnia
Rakim was awesome to me, and I highly recommend this place.
April 28, 2018
Google Public Storage Cynthia Kucera
Very nice space and friendly staff.
April 27, 2018
Google Public Storage Shraddha Shetty
Good Service by Kendra and Rakim. Recommend it.
April 26, 2018
Google Public Storage Sadie Marie Swenson
Super helpful staff, Amanda especially
April 25, 2018
Google Public Storage Keema Keema
Ms. Kendra was great I came in very frustrated about some payments and she assisted me all the way and calmed me down, she was very polite and kind. Very professional
April 18, 2018
Google Public Storage Lynn S
Amanda was super helpful in helping me check in.
March 31, 2018
Google Public Storage Edward Lee
Kendra and Rakim really helped me out in a bind and found a space for me on short notice. Recommend!
March 30, 2018
Google Public Storage Brian Conroy
Kendra is the best. I will only deal with her when it comes to Public Storage.
March 9, 2018
Google Public Storage Greg Condit
Rakim was very helpful & professional, highly recommend
March 9, 2018
Google Public Storage Dugan Schwalm
Rakim was super helpful, fast, and all around awesome.
February 23, 2018
Google Public Storage Max Paulson
Cleaner and nicer staff than previous storage facilities I’ve used in the past. Kendra was very friendly during the move-in process and made it a pleasant process. I also found the rate to be reasonable for the area, so I would recommend checking it out.
February 21, 2018
Google Public Storage Uunometra !!
This location is great & clean, I recommend everyone to travel to this location even if it’s out your area the staff is great One member in Particular KENDRA, have great customer service skills, very respectful & very knowledgeable about the prices and promotions e.t.c. She ensure I get my payments in on time from my visit I can tell Kendra keeps the place very secured and safe
February 21, 2018
Google Public Storage Ashley N Ashton
Building is well maintained and kendra and Amanda are great with customer service they helped with everything i needed and answered all the questions i needed answered
January 26, 2018
Google Public Storage Cedric Smith
I would definitely recommend this property. The property manager Kendra is absolutely amazing. Moving is never easy but Kendra made it a piece of cake.
January 26, 2018
Google Public Storage Tesia Watkins
Nice customer service with Ms. Kendra! Very satisfied with the help she gave.
January 26, 2018
Google Public Storage Sierra Hubbard
Well hello there. I just wanted to stop by and tell you guys how great and awesome KENDRA ALLEN was with my visit. She showed me around everything is always nice and neat she helps me to make sure i have my payments in on time she always have the right answers and never hesitate to ask anyone for help.i had a very good conversation with her making sure i was choosen the best place for my things and i have no worries she is just wonderful with a bright smile to go with it. Shes the BEST!!
January 5, 2018
Google Public Storage Kat
Excellent customer service! Amanda was super friendly, helpful, patient - answered all my questions... Great experience and made things very easy for me!
December 7, 2017
Google Public Storage Sam Delia
Amanda has been a big help with questions that I had. The customer service is great!!
November 25, 2017
Google Public Storage Priscilla Marie
This was my first time renting a storage unit and Kendra was very helpful. She answered all my questions, walked me though the paper work and was very kinda. Best customer service.
November 25, 2017
Google Public Storage joyce jefferson
Kendra was a excellent help she showed proper customer service skills and made sure all my needs were met. I like her and hope you keep her for the future when I decided to drop in to buy more boxes.
October 10, 2017
Google Public Storage Sean Murphy
Amanda or kendra have been helping me with that i need to pack all my belongings. I have been slowing packing things up. So they have been very helpful.
October 3, 2017
Google Public Storage Noah
This was way easier than I thought it would be! Kendra in the main office is really friendly and helped out with a lot of the specifics of my situation.
September 26, 2017
Google Public Storage Jason Zavos
Amanda was very helpful getting me setup great customer service
September 25, 2017
Google Public Storage Alchino Little
Great customer service..Kendra was very polite & helpful with giving me a tour & helping me find space I would recommend this place to anyone
August 5, 2017
Google Public Storage Amanda Hiler
I would rate this place and the incompetent management zero if I could. Complete mess of a business and frustrating waste of time. Will add all of the details later, trust me. Will make it a point to warn as many people as I can about this customer service joke.
August 5, 2017
Google Public Storage Addison Dynek
Literally the worst customer service I have EVER experienced... save the hassle and store anywhere else.
July 19, 2017
Google Public Storage The Love More Experience
5 stars for this facility! It all begins with customer service, the first impression. These days rarely are you greeted with pleasantries and a smile. Well, here... that's exactly what you'll get. Kendra went above and beyond to explain, show and offer details as I planned our company move. I feel as though our items are safe and cared for. She certainly made the transition easier for me on each level (from the paperwork to the physical move). If I have questions she continues to provide a high level of service. Kendra doesn't cease to assist you after you've received your packet, lock and keys... She helps whenever there may be a question pertaining to your unit, account & overall experience. Her disposition is welcoming, her professionalism is present and she is very knowledgeable. The best thing about all of this is that she does it with a smile. I'd recommend this location all around and on multiple levels. #5Stars ⭐️⭐️⭐️⭐️⭐️
July 3, 2017
Google Public Storage Opal Johnson
June 20, 2017
Google Public Storage Tyrone Hilson
I love this public storage helps me out a lot. Kendra is great.
June 19, 2017
Google Public Storage Aly Jayne
Amanda as a huge help. Great place.
May 25, 2017
Google Public Storage Megan Moriarty
Equarrious was super helpful and organized! Assisted with getting a new unit that fit my needs. Awesome customer service- highly recommend!
May 20, 2017
Google Public Storage Frank Svoboda
Kendra was informative, friendly and conscientious. Made it a smooth transaction.
May 1, 2017
Google Public Storage Jewel Meeks
Equarrius took care of me today! Give them a visit
April 26, 2017
Google Public Storage Claire Herdeman
Easy setup and great help from Equarrious!
April 23, 2017
Google Public Storage Eugene Choi
Sharonda got us setup with a storage unit and willing to work with us on selecting one we thought would work for us. She has excellent customer service and knowledgeable with answering many of our questions.
April 21, 2017
Google Public Storage khalid von
Really cool place located in a nice neighborhood staff really helpful Kendra is the best appreciate the service
February 28, 2017
Google Public Storage Kellen Weaver
Great service!!!
February 18, 2017
Google Public Storage Troy Karnoff
I had a great experience with this company so flexible and always willing to help especially when I lost my key to the storage unit thank you Kendra and Sharonda for always being there for me ... Troy
February 10, 2017
Google Public Storage Larry Green
Amid Was very knowledgable and was very courtetous and tactful even when other customers who were already existing customers who were impatient & interupted several times as if he werent assisting me already then when it was time for me to end my lease 2 days into the month I got my new place they refused to prorated or refund any of my money I took lock off the storage however told them to keep it til the end of the month to prevent them from renting and getting paid twice I talk with amid he was now rude and so was the young lady that worked there and was there when I was moving out to add insult to injury tried to charge me for another month and put it on my credit because I didn't call at the end of the month I paid for to tell them I was officially vacating even though they were aware I was vacated a whole month earlier
January 25, 2017
Google Public Storage Nikkia Grayer
Iam moving into a new home and I needed some packing supplies sharonda the young lady that I spoke with was a very big help.
January 24, 2017
Google Public Storage Deonna Melton
If you sign up for a storage unit, please please ask to see the space 1st. What is defined as a 2 bedroom apartment size, is soooo made for those that have 1 furnished bedroom and maybe a small office in the second. Also, they are reading a script versus talking to you and while you are signing the many pages of paperwork, they tell you, you are required to use their insurance. Insurance is good and STRONGLY encouraged, but you can opt to have your own despite what they tell you.
January 2, 2017
Google Public Storage Yvette Thornton
Excellent customer service as well as very knowledgeable about storage facility. Ms. Kendra, property manager guves avery personally approch!
December 12, 2016
Google Public Storage Nancy Smith
I had a few questions about some boxes and Lisa was so helpful and patient with me. She helped me choose the right size boxes.
December 2, 2016
Google Public Storage Patricia Drakes
The customer service is awesome here. Kendra is just outstanding. As well as the other employees. She always makes sure I am aware of whats going .
November 13, 2016
Google Public Storage Mercedes
Kendra was incredible helpful and the space was clean and easy to move into. Thanks for your help!
October 30, 2016
Google Public Storage Francis Davis
Kendra was awesome in setting up my storage needs. Quick, efficient and on point. Thank you!
October 28, 2016
Google Public Storage Sharonda Kelley
Glad I chose Public Storage the prices are very reasonable,this location is not far from home and the customer service is AWESOME... Kendra was very professional and patient with me, I had several questions and all of them were answered the property was nice and clean, I would definitely recommend this Public Storage to family and friends with great service like this.
October 28, 2016
Google Public Storage Rev. Sandra Lee Giles
Kendra was extremely helpfyl and vver kind and patient with being my first stirage experience. She made me feel quite welcome. Sincerely sandra jones
October 11, 2016
Google Public Storage Jasmine Mills
This facility was very clean. The staff was very professional and courted. They made this process very easy.
September 30, 2016
Google Public Storage Kris Hunter
This location is very convenient for anyone living in Chicago's West Loop. It's kind of old school in that there's a manual elevator, but I like that better than Life Storage on Jackson. There anyone can call up elevators at anytime, and so I've had an elevator full of my stuff sent to another floor, right in the middle of trying to get everything off of it, which was a pain. Also loved Dominique! She was so helpful and knowledgeable about all of the monthly deals and specials. If you're in a pinch and need storage FAST that won't break the bank, she's definitely the one you need to call.
September 13, 2016
Google Public Storage Stefano Breuer
Checkout Review: This place knows how to run a business well by keeping its customers happy. During my checkout Dominique helped me clear up a misunderstanding which saved me about a month's worth of rent. I was worried that Public Storage was going to charge me this amount but they realized an honest mistake had been made and they adjusted the bill accordingly. I don't know if all locations are the same but this one for sure is great and I will certainly be coming back. Thanks again, Dominique! Check-in Review: Jasmine was super helpful taking her time explaining how the the storage system and access into the building worked. I left feeling pretty informed. She has great customer service skills!
August 28, 2016
Google Public Storage Jonathan Jackson
Very deceiving when making online purchase. They have extra fees which aren't explained when doing online reservations. Don't us this storage facility!
August 18, 2016
Google Public Storage Conner Magoun
Dominique has been the absolute best to me. Totally understanding and helpful to my situation. She went the extra mile and then some to help me out and was one of the nicest people I've ever worked with in my 2 years here.
August 4, 2016
Google Public Storage Bryan F
Dominique is amazing!!!!!!! So helpful and so patient :)
July 14, 2016
Google Public Storage patience park
Jasmine was nice, she helped me with moving and she made me feel safe and made the moving easy!
July 12, 2016
Google Public Storage Todd Gallagher
Jasmine was extremely helpful and a pleasure to work with!
July 10, 2016
Google Public Storage Jeremiah Sanders
Celeise was very helpful. I was actually able to save money on something for a change. Got more than expected saved me a trip for boxes.
July 10, 2016
Google Public Storage Rachel Choe
Service was great. Celeise was patient and helped me figure out what size I needed and actually saved me money. Thanks!
June 24, 2016
Google Public Storage Desmond Richards
This place is great. Celeise is amazing at her job. She can answer any question you may have and keeps the building clean and secure which is what you want in a storage place. Keep up the great work!
June 23, 2016
Google Public Storage Diamond Bridgmon
My experience was good An very professional I spoke with a lady by the name of jasmine Moore she was very patient and polite she made me feel very welcomed. OUTSTANDING CUSTOMER SERVICE SKILLS YOU ROCK!!!!
June 23, 2016
Google Public Storage Madolyn Krengel
Jasmine was great! Very efficient and clear with all instructions.
June 16, 2016
Google Public Storage Sam Felix
Excellent service clean and easily accessible..
May 17, 2016
Google Public Storage Jill Kapson
Jasmine was great. However, the freight elevator wasn't working when I wanted to move in. Someone was working on fixing it. Also, if you don't have a truck to back in to the loading dock, you have to carry your items up about five steps to the level that the elevators are on. Very inconvenient. and poorly planned.
April 18, 2016
Google Public Storage Sheng Feng
April 17, 2016
Google Public Storage Glenn De Souza
Celeise is great and very friendly...the best customer service i ever had. I will definitely recommend this place to my friends and family.
March 31, 2016
Google Public Storage Tejvinder Parmar
Jasmine was very helpful with getting me situated with my storage unit. She made the process very easy and helped me pick the right size unit
March 17, 2016
Google Public Storage Lorian Toth
The people that work there are great, especially Tim. I had my stuff there for almost one year and never had issues. The place only has one freight elevator and two truck loading docks so it's easy for things to get tied up quick. There was one time the elevator was down (as in not functioning, no pun intended) and i had to use their other regular elevator which was a small problem, but all doable. I'd recommend it for a location where you don't have to access your unit often.
March 6, 2016
Google Public Storage Sara Underwood
Tim was great!! Very friendly and welcoming
February 13, 2016
Google Public Storage Brandon Goodwin
Tim was very friendly and helpful
February 2, 2016
Google Public Storage Alex Rodriguez
I do not rent at this facility but I stopped in to purchase some boxes and was greeted by a gentleman named Tim Who seemed very happy to see me even though we have never met he made me feel like I've been coming here for years! And was very knowledgeable about what I need to ensure my things are protected so thank you Tim! I appreciate all of your help
January 19, 2016
Google Public Storage L. C.
I been renting a space at this facility for about ten years . I have meet several workers, in which I developed great relationships with all . Currently, Amid is my adviser at the Van Buren location , he's very helpful and courteous . A safe, great place to rent !
January 17, 2016
Google Public Storage R Johnigan
Well maintained facility and good price. Loading zone much better than other facilities we have used. Service was excellent - Amid walked us through the complete process quickly and we had our stuff in storage later that day.
January 15, 2016
Google Public Storage James Hiepler-Hartwig
Jasmine was very helpful, friendly and professional. She guided us to find the right size at the right price. We are very pleased to have you store our valuables.
January 13, 2016
Google Public Storage Lauren
Jasmine is the best!! Very polite and diligent.
January 13, 2016
Google Public Storage David Pinto
Jasmine did a fantastic job - very quick and easy move in! Thanks!
January 12, 2016
Google Public Storage Marcus Emebo
Amid was quick, informative, and efficient.
January 8, 2016
Google Public Storage Willie Dunn
Jasmine has excellent customer service skills she was very helpful in showing me multiple spaces. I would recommend anyone to use public storage on the strength of jasmine glad I chose this store.
January 5, 2016
Google Public Storage amanda kramer
Amid was great, the facilities were easy to navigate, move went smoothly!
January 2, 2016
Google Public Storage colton butler
Jasmine provided excellent service and is the best!
December 21, 2015
Google Public Storage Roy White
I came in today to buy some boxes and Amid help me out. He showed me some different sizes and was able recommend how many boxes I was going to need for my move. Greatly appreciated and very good service.
December 14, 2015
Google Public Storage Floyd Brooks
I just rented a space with public storage and I have to say it's been a easy and very painless process. All thanks to this guy Amid. He greeted me with a smile and answered all my questions. Very excellent customer service indeed.
November 27, 2015
Google Public Storage Brenna Albert
Bad experience. Will move out add soon as I can.
November 16, 2015
Google Public Storage Terrill Mc Williams
I have never rented a storage space before... So I had no clue what to expect....but if I had a clue how I wanted my experience to be it would be a big this guy Amid...he explains it as if he was explaining it to a person who was born yesterday...and all with a straight face not getting upset at my being green and being on green... I recommend this to anyone in the area...clean polite and safe
November 13, 2015
Google Public Storage Stephannie Benhamu
Jasmine is the best. It was her first day over here at this location. I came in and I was looking for a unit and she took the time to show me so many different ones and make a reservation for me. She made the process so smooth and easy. Amazing customer service. Thank you.
November 13, 2015
Google Public Storage John Miraglia
Very welcoming. Off to a good start. Jasmine is top notch
November 10, 2015
Google Public Storage Nathan Myers
Amid is a nice young gentleman. He was answering all my questions and made sure everything work out for me which it did. So great job.
November 8, 2015
Google Public Storage Colette Gabriel
Kathy was very helpful in explaining everything we needed to know about our new storage unit. Parking isn't as plentiful as some other Public Storage facilities, but the price was less for this one which makes it worth the hassle.
November 5, 2015
Google Public Storage Chrissy Bolden
Patrick and Linoi took their time to show me 3 different unit today to see which fit was the best for me. They were very patience about it because I am very picky person but thank you both for good customer service.
November 5, 2015
Google Public Storage udish agrawal
Patrick got me into the right size unit today and also help me save money. He took his time to show me where the parking and bathroom is. He also showed me all the packing supplies as well.
October 31, 2015
Google Public Storage Baijie Gu
Eliza is very nice and helpful. She gave me the best service I have ever had. I will definitely recommend this storage place to my friends.
October 18, 2015
Google Public Storage Tee Carter
great
October 17, 2015
Public Storage Angela Hawkins
I used this storage facility for my son to store his things for a month in between classes at away at college. My son moved out of his unit in August and someone acting as manager that day helped him. Now 2 months later it turns out they have been billing us monthly because she didn't do his paperwork. They have record that he was there, they know who was there that day, and yet they are insisting on payment or threatening to send him to collections. A college kid with little money. Poor, poor, customer service. And when he went there Eliza, he manager, refused to work with him. And refused to talk to me (even though I'm the one who had to pay, and made the reservation). Nice business ethic.
October 7, 2015
Google Public Storage Debra Benford-Hammond
I walked at the store to purchase some boxes and Amid was really helpful. He has an amazing customer service and I will definitely come back.
September 11, 2015
Google Public Storage Dayrle Crowd
If theres one thing that I love is going to a place where you can be helped greeted and reassured Is here with Eliza. Thank you for having such a great person who knows their stuff.
August 9, 2015
Google Public Storage Josh Pabst
Eliza was fantastic and made our stay as easy as possible. She went out of her way to find a customer in the building who was using one of the parking dock stops so that he might move his car so we could get the moving truck in. Also, when I went to move out, the service elevator was out of order so she let us move through an alternate route to make life at least a little easier. Only complaint would be that the service elevator was out of order, but, that's life I guess.
July 12, 2015
Google Public Storage Jessica Casanas
I came in to buy some boxes I was so lost because I had quite a few things but Amid was patient and broke it down to how many boxes I needed and how much tape I needed. Sure enough I used it all and had everything for my move. Thanks to Amid my move was stress free. I definitely recommend coming here, they truly are experts.
June 19, 2015
Google Public Storage Chris Tai
Everytime I come in Eliza is always helps and provides the best suggestions when it comes to buying moving stuff.
June 8, 2015
Google Public Storage Anthony Castelli
Eliza was extremely helpful and efficient in getting me set up with a storage space. The location is great with large enough car un/loading area. The only cons are that there is no access to dolly's after the office has closed and that the freight elevator will not work if someone leaves it open on another floor. Overall, I would still recommend it.
June 5, 2015
Google Public Storage Howard Alan
I got word that my monthly charge is going up again! Does this mean that every 2 years I should expect an increase in the monthly charge? I like the storage facility, My materials are in great shape after nearly 2 years.
April 13, 2015
Google Public Storage Kendriq Harris
Went here to pick up boxes and the customer service there was great. .... they really made me feel like they cared about making my experience Great...... i think the young ladies name is Quin.....
April 13, 2015
Google Public Storage Ivy Payne
Very clean place! I only came in the other day to get boxes and was greeted with a smile by Quien she was very pleasant. If I ever need a storage space I will definitely come here.
April 10, 2015
Google Public Storage Jacob
Pina made the process quick and easy. She and her team were also very helpful in answering all my packing and storage questions. They even called a vendor to confirm the packing paper was acid free and suitable for packing pictures and paintings.
March 12, 2015
Google Public Storage Kelly Mayne
The customer service at this particular Public storage is outstanding I was treated very well. Eliza is great at what she was trained to do.
March 10, 2015
Google Public Storage Dana James
Marie was great! We had an issue that could have turned out catastrophic and handled it with ease.
February 16, 2015
Google Public Storage Christopher Shaw
Very nice establishment. Marie was very helpful and nice she helped me find all the packing supplies that I needed and some i didnt know i needed! Thanks for the help Marie!
February 16, 2015
Google Public Storage Tiffany R. Reeves
Great customer service experience. Marie was very friendly and informed. Renting the unit was easy and efficient. I used this place a few years ago and had a similarly great experience. Public Storage definitely does a great job hiring and training staff. I highly recommend. Thanks, Marie!
January 14, 2015
Google Public Storage Adrian G
Marie is very wonderful i am happy she is there for every question i have.
January 7, 2015
Google Public Storage Michael Williams
wonderful
December 9, 2014
Google Public Storage Tristian Jones
Great Place. Marie Is Friendly & Willing To Accommodate Your Every Need. 😏 A + Business.
December 8, 2014
Google Public Storage Jack Frost
My girlfriend and I stop by this location to check out different size unit, and we were greeted by Tommy. Tommy was so helpful, and helping us find the perfect size to store all my gf things.
October 30, 2014
Google Public Storage Trent Anderson
I visited this public storage location because I needed some extra boxez for my long and exhausting move. When I arrived the gentleman greated me with a smile and asked how can I help you. I told him I just need a few extra boxes to finish up packing. Long story short I walked away with my boxes and packing paper and Tommy made it as quick and painless as possible. The customer service here is great. Im not sure if all Public Storage are the same but I would definitely tell my friends about this one. GOOD JOB GUYS :-)
August 25, 2014
Google Public Storage Alex Miller
I have moved 3 times since being in chicago and have used storage twice and this is the best experience yet!
August 19, 2014
Google Public Storage Earick Allen
My experience was excellent. A young lady named Marie was very helpful. She helped me get packing supplies that I didn't even know I need. Thanks Marie for all your help.
April 29, 2014
Google Public Storage Andrew Kunk
Takiyah was really helpful, quick, personable, and made moving in quick, easy, and freindly. 5 stars :D
April 20, 2014
Google Public Storage Rebecca Marowitz
I was helped by a very nice young woman named Kim. She took care of everything I needed and she was very efficient. When I asked to see the unit she took me up herself and then handled all the paperwork after. I walked away very happy with my choice and I am planning on using this Public Storage for all my needs in the future. Thanks Kim!
April 9, 2014
Google Public Storage tripple jay
HI I am an public storage customer and im giving a thanks for the service &Kimberly that processed me into the storage unit thanks for your support!
March 30, 2014
Google Public Storage Annette Britton
Takiyah was great . She made my move super easy. Keep up the great work
March 23, 2014
Google Public Storage daniel taylor
I was looking for an storage place and I walk in to this location and had the best customer service experience I have ever had . Big up's to takiyah she was wonderful all the questions I needed answered she did. she know exactly what size storage I needed when I told her what I had to store she was helpful and knowledge of the business was excellent. She made me feel that my things would be safe
March 23, 2014
Google Public Storage Tarnisha Taylor
A week ago I called the Public Storage to get some information and I talked to a young lady name Takiyah. Takiyah was very helpful, very professional, she knows her job. Takiyah answered all my questions I had. Thank you Takiyah for your wonderful customer service.
March 22, 2014
Google Public Storage Joy Battistini
When I decided I needed extra space to store bulky items, I e-mailed the Public Storage on Van Buren Street to make a reservation. Within the hour, Takiyah called me to say that she had my desired storage unit available and ready for me. I went over there and Takiyah walked me through all of the procedures and showed me how to use the storage lock and explained all of the paperwork. She was very professional and a delight to work with. I was completely pleased, especially since I was in a bit of a jam with needing a storage unit so suddenly.
March 19, 2014
Google Public Storage Tim Sullivan
Kim was great with tour and friendliness -
March 18, 2014
Google Public Storage Shayla Ross
Takiyah Jackson is such a great employee. She was very kind and generous and was willing to help with any problem that i had. Shes great :)
March 14, 2014
Google Public Storage Doe Boy
I must admit I was a little perturbed when I first walked into Public Storage . With all the construction in the area . I had to park a few blocks away. But the young lady Takiyah made it worthwhile. She showed me the storage room and gave me a tour of the building . All with a smile on her face. Her customer service skills were excellent. Takiyah you rock . keep up the great work
March 14, 2014
Google Public Storage Pyramid Drake
Takiyah was very helpful and pleasant. Thank you for a great experience.
March 13, 2014
Google Public Storage Sandy Penfield
Takiyah was very helpful and we were able to get unloaded even with some street construction. She explained all the lease information and gave great instructions on coming and going when they are not there, Thanks
February 18, 2014
Google Public Storage Kim Haupin
Kimberly was very helpful and knowledgeable. Wonderful personality and customer friendly
February 16, 2014
Google Public Storage Larry TURPIN
Takihah was pleasant and very helpful. The facility was a dream to enter and store my things.
January 14, 2014
Google Public Storage Ammar Alkroud
This place is great, Kim did a great job helping me check in.
November 18, 2013
Google Public Storage Kimberly Weisensee Brown
awesome staff and support! they absolutely work with you, keeping your best needs in mind. this was my first experience with any storage company and more than blown away. again, it's because of the people --- Takiyah is awesome :)
October 26, 2013
Google Public Storage Daniel Heller
Storage space is great! Reasonably priced, pleasant, easy to get to and the staff (Takiyah) are very helpful and cheerful. Thanks for helping me find a way to comfortably store my belongings! I thought I would just keep the storage space for a month or so while I absolutely needed it, but now I find that it is helping me keep organized and plan for the future, without giving up things that I need to keep. Public storage really helped me by providing lots of options and answering all my questions the moment I walked into the office. Keep up the good work!
September 19, 2013
Google Public Storage Krystele M
I just recently rented from this public storage and had an awesome experience. Moving is frustrating but the people here made it so easy. I especially enjoyed meeting the young lady in the office Takiyah Jackson she was a great help! She was polite perfessional and funny! I would recommend this facility for your storage needs!! A+