Public Storage Self-Storage Units at 1414 S Wabash Ave, Chicago, IL

My experience with PS has been very professional and I have not left, I just moved to a location closer to where I live.

The price offered online for the unit I currently am renting is $70/month for promotional pricing and $101/month for standard pricing. I currently am being charged $271/month. When I questioned how I could be paying ~4x the currently offered rate, they told me that my agreement permits them to raise my price as they wish...and they did. Be careful of renting here unless you are not price sensitive. Follow-up - the comment from management that follows - they will share my note with management - don't be deceived by the neutral nature of the comment. I was offered a ~$30/month discount off of the $271/month rental for six months or still to be charged ~3.5x the published rate. I would never suggest renting from here.

Great experience. Easy to deal. Special thanks to Amanda for the help and fast response.

Very well priced unit and experienced staff. Amanda did an excellent job with setting up my account. I had to move into a bigger unit and the transition was seamless.

ORIGINAL REVIEW 8/1/2024 I wish that this could be a better review, but unfortunately the lack of communication from this location is just horrendous. I have been trying to get in contact with them regarding my account that they have decided to upcharge the rent on TWICE, even though my rental unit has never had a late payment nor have I switched units to a larger space. I have been trying to contact them in regards to freezing my unit’s rental price and also prorating my rent for next month, as I will be moving my items out due to the ever-increasing cost that I simply cannot afford. I have left two voicemails DURING THEIR STATED BUSINESS HOURS (since I cannot go to the office; the windows and door are covered in brown paper… I suppose they are under construction of some sort) and have yet to hear anything. I am so disappointed; the unit itself is nice and I’ve never had any issues with the building outside of the fact that the elevator was out for several weeks and I had to take the stairs, which led to me not being able to get as many items as I needed during those trips. All in all, I would recommend the space but absolutely NOT the customer service (which to me is the most important part of any business) simply because it has been nonexistent when I really needed them the most. Hopefully others have a better experience. UPDATE 8/2/2024 12:35p I am very happy to report that Michael from the district level has reached out to me via phone call with both apologies and resolutions for my experience! He was able to explain the entire process to me as it relates to navigating rental of a storage unit, and answered all questions I had! He was very personable, patient, and professional, and I’m glad to report that due to him personally (and PROMPTLY!!!) reaching out to better understand my specific issues and difficulties, I will be able to continue using my storage unit during my current life transition! Thank you, Michael! I truly appreciate your support and genuine care for your client base!

Amanda was so helpful each time I can in last two days. Even though her store is under construction she was there everyday to help me. Amanda teamed up with Angel and they made sure I got the storage unit I wanted. I am thoroughly please. Public Storage Rocks!

Great staff and service.

Update: I have had this storage unit for less than a year, and this is the 2nd time my rate has increased. In total, my rate has gone up 88% in less than a year. I have no issues with the building or the service provided (and will admit the ability to use my phone to open doors/gates is great) but I've had my storage unit for 4 months and just received a notice that my rate is going up by 50%. Had I known this, I would have picked a cheaper company/unit (and will probably end up doing so).

I have been a Customer, at this location for more than 14 yrs. There have been a number of Property Managers during this time and I must say, Amanda has been the first I have felt compelled to write a review. She is SUPER a real professional and always extremely helpful and courteous. She’s a KEEPER! THANK YOU!

The customer service rep richere was approachable and respectful.

Great experience checking in and renting. Clean and well kept. Richere was extremely professional and helpful. She made good recommendations and explained the process start to finish.

Thank you Richere for exceptional service! Builds wonderful relationships with her clients, will not hesitate to go the extra mile to provide the best service, is kind and attentive! I will be a returning customer because of Richere.

Richere has been super helpful with my visit!

friendly and helpful staff! facility is clean. huge shoutout to amanda for helping us out with our locker!

The property manager is phenomenal! She’s professional , kind I left a few boxes outside and I didn’t even know it ! She put them in the office and stored them for me ! She accommodated me at the very last minute ! Thank you !!

The property manager is really good at his job. He explained to me my billing process and how to use my phone to open the gate. I hope the next manager is as good as job, he's a tough act to follow.

I would say ZERO stars if it was an option. Horrible place to store! Think twice before storing here. I've stored at the location for almost 4 years and finally decided to find a better facility. Elevators never work, no one watches over the gated area so someone is always blocking the doorway, the entrance gate never works and best of all no one is ever in the office when you need them.

Really nice customer service! the front desk is very friendly and helps a lot!

Exceptional Storage Facility Experience! I can't say enough good things about my experience with Public Storage South Loop! From the moment I booked online, the process was a breeze. The website was user-friendly and intuitive, making it easy to select the perfect storage unit for my needs. I had to make a couple of calls to answer a few questions specific to my unique situation. Bianca and Amanda were patient and super helpful in answering my questions (and trust me, there were many). Upon arrival Richere and Amanda were terrific in providing assistance guiding me through the check-in process seamlessly and answering my many questions. The facility itself is clean, well-maintained, and feels very secure, giving me peace of mind knowing my belongings are in good hands. What truly sets this place apart is the exceptional customer service. The staff went above and beyond to answer all my questions and ensure I had everything I needed. They were courteous, professional, and genuinely seemed to care about my experience. Overall, I highly recommend this storage facility to anyone in need of storage solutions. With its ease of booking, user-friendly interface, and outstanding customer service, it's hands down the best storage facility I've ever used. Keep up the fantastic work Amanda, Bianca, and Richere!

Amanda has been helpful. I needed boxes and she was able to help me with my questions.

Great service, Richere is always friendly, ask if she can help. Plus interested in her customers. Terry

I have used this public storage for many many years, so much so that I probably could have repurchased everything that I store in the storage units over again at least 3 times by now. Though many of the staff members have been very nice over the years, I cannot say enough about the kindness and dedication of the current manager, Amanda. I swear that woman NEVER has a day off and is ALWAYS so incredibly kind, diligent, caring and professional. This facility is usually VERY clean, well lit and it's climate controlled all of which are of the utmost importance. Though my family has finally been able to downsize from having 3 large storage lockers simultaneously to having only 1( the monthly price increases have been a bit extreme), I will always choose this location over any other storage options because of Amanda. Thank You Amanda for ALL that you do !!! Update as of 2/27/24 I just met with Richere at this location and she is EXTREMELY helpful, friendly and professional! I work in the luxury high-rise residential building industry and I ALWAYS recommend THIS location to my residents who need additional storage. Thanks for your excellent customer service Richere!!

Had the best customer service! Worker help me down sized my Unit.

Amanda helped me a lot with my request to transfer from one unit to another. The door size was different between my new unit and old unit, and she was super patient in helping me find the one that fits my need.

Mary is such a hard worker! She had a MAJOR problem she had to handle at the facility and she was able to keep a cool head, take care of customers and still handle the problem. 👏🏻👏🏻👏🏻Great job Mary. Keep up the good work.

I rented an 8x 10 space for $95 a month, as was advertised to me. I measured the space today and not only was it under 7x 10, it has a large structural pole inside. None of this was disclosed to me, verbally or in my contract. I went to the front desk to see if there was a mistake and was told I got the discount because of the pole and if I wanted an actual 8x 10 I would be charged $129/mo. False Advertising, Bait and Switch, Bad Customer Service. Dirty Units and Floors. Choose elsewhere on the same street.

We had to make a quick move out of our current storage unit (different company) due to a drastic price increase. We visited this location and asked to see two units. Amanda not only showed up a couple of units, but she answered all of the questions we had. We immediately secured a unit that met our needs and Amanda was super helpful and patient while we navigated the app and setting up our account online. Great customer service and we are super happy with the unit and location of this storage space (working moving carts, multiple elevators). Thank you so much for your help Amanda- definitely very appreciated!

Lady, I think her name was Amanda, sure was very helpful n pleasant 👍 thank you for making my day!

Amanda is by far a Dedicated employee goes above and beyond.

Long time customer of this facility and the new rules about access hours are absurd and inconvenient. I will be moving my items out of this storage facility as soon as I get around to it.

Out of control weekend staff who's always out to lunch. This is the 3rd time on a Saturday or Sunday where he has these fictitious return times posted to the door. Today, there's a whole line of people waiting for service. Back on Monday 45 minutes before closing, same story.

Riche on wabash is very helpful and nice she deserves a raise

Richer is awesome. I could not have put the contract together without her. She was so helpful and had a great attitude.

Was there today ,, Shane’s came through and helped us out ,, great customer service i n here … and that’s hard to find

Shaneka was awesome helped keep my stuff safe!

Amanda did an amazing job helping me out!

courtesy & very helpful staff! Thank you Richere

Gasta and Amanda were fantastic!! While I am out of state and tying to help facility my college students' apartment move out, which came very last minute, Gasta was so helpful and accommodating. What a great way for a long distance parent to feel at ease and know there are truly kind people out there to help. Thank you SOOOO much for all of your help!!!

I have a storage with them and i pay them on time. all of a sudden they increase my rent by more than 30%. When i asked why, their answers was they have the right to do so and there's nothing no one can do about it. They allegedly notified the people via a post card instead of a formal letter or email. That's outrageous

Lucrea and Amanda are a great team helped me out a lot thanks ladies

Amanda is awesome, went for moving equipment and became a customer, very friendly lady!

Amanda was very pleasant and informative 😊. The 1414 Wabash is very clean. I look forward to my experience at Public storage

Went there to arrange for a new unit closer to my home. Amanda is amazing. Helpful, patient and informative.

Laquitha was very helpful. Thanks!

Amanda was very helpful and attentive. Place was nice and clean!

Amanda was great helping me with my unit and some new boxes. She helped me out again. Always willing to help

The unit is very dirty and dusty, they lock the doors at 5/6 so you can’t access your things. Rent started at $60/mo and 12 mo later it’s $115/mo (same unit). Update: Following this review, customer service has been very kind and they have readjusted our monthly rate

Amanda is awesome facility very clean and her customer service is off the chart

Amanda is absoulutely amazing with great customer service skills. If I ever need storage needs in the future I would come back just because of my experience with her. When you go here definitely ask for her.

I have been pleased with service there, to date. However, today I went to visit our unit, needed a cart and could not find one. My husband and I happened to run into a Public Storage employee while looking for a cart - when we asked her to help us locate a cart, she said the carts were locked up, that the property was closed, there was no property manager onsite and that we'd need to come back another day. When we asked her when the property would reopen, she said she had no idea. Very disappointing.