Jeanine helped me out with everything I needed to know. Showed me around, how to get into the gate, and into the unit.
Andrew was awesome recommend anyone to deal with him and property
Andrew was incredible and made my rough day easier
Andrew was really accommodating in helping me get the rental space I needed!
Patricia is amazing.
I left my phone on that gate entry pad. Patricia found my phone and looked up gate entries on the computer to find my name, and help reunite me with my phone.
Thank you! Very clean and well kept storage.
This place sucks the staff are lazy and they say first month is a dollar but after they sneak there fake fees your almost paying full price and the hours of operation are ridiculous trust me steer clear of this location and the ability to open the doors with your phone never works and the price jumps after a couple months
Andrew was a great help. Very informative and a really nice guy. My husband and I needed help on a rental unit and he was very helpful. I would recommend anyone interested, to come to this location.
Andrew was helpful and made my experience enjoyable
Patricia was the rep who assisted me today . Honestly made it very easy for me!
Andrew was very helpful. Wonderful!! I would recommend highly
Andrew is extremely helpful. If I ever have any type of issue he helps me out no problem.
Andrew was very helpful 👍
Andrew was very helpful! Great customer service doesn’t rush you into getting anything you wouldn’t like and takes the time to see/get the storage space that best suits your needs.
Andrew is always a great help to me! Helps with whatever issues I may have.
Andrew was very helpful and accommodating
Andrew have the best customer service
Ms. Pat was very helpful with my monthly payments & understanding the updated contracts.
Gabby and Andrew are the best give customer service and takes time out to their customers. They don’t rush you to get a unit, they actually help you find the best unit for your move. There’s no force to use things that you don’t need
Update: They change the rent and increase it without notification and denies the rent decrease for customers and my update is based on my interaction with someone named Pat whom is new that I encountered prroblems with and I still feel that Andrew and Gabby are awesome at what they do and it was unsetting that Pat wasn't as helpful as Andrew and Gabby because they do an amazing and outstanding job in every aspect of customer service and goes beyond what customer service is. Thanks Andrew and Gabby you will always be remembered.
Andrew was great. Polite, professional and very helpful. I would definitely recommend the Cicero/83rd location for your storage needs.
ANDREW IS THE BEST HELPS ME AND MY WIFE EVERY WEEK
Thanks Andrew! He was helpful and got my rental started quickly. Come see him if you need a place to store your stuff!
Andrew was very knowledgeable and helpful. We assisted us in getting a rental unit quickly. Thanks Andrew!
Clean facility and friendly staff
Andrew was very helpful with all the information.
WARNING: RAT INFESTED STORAGE LOCKERS! DO NOT PAY TO LEASE at this Burbank, IL location. All/Most of the roll up door weather stripping, brush seals on the doors are chewed up and need to be replaced. Management is aware of the problem, they have rat traps all over, but have decided to not do anything. They tell you to call the Insurance. So basically you are paying $400-$500 monthly to have RAT urine and feces all over your belongings because Management doesn't want to buy new Seals for their roll up doors. Will be contacting Burbank Building Department and Illinois Department of Health.
ABSRE WAS VERY HELPFUL AND A OLEASURE TO WORK WITH
Andrew is unbelievably personable and helpful , best customer service around Thanks Drew
Andrew helps me every week , great service
Andrew helped me today , thanks you
Andrew was amazing helped me alot and very attentive and quick. Thank you!
Andrew exhibits great customer service. He was very patient and understanding. Awesome customer service I will definitely recommend this storage location.
Andrew came through for me today what a great help
Andrew is so nice and easy to speak with , helped me and made it an easy fun experience
ANDREW WAS AWESOME HELPED ME OUT SO MUCH
Barbra was so great!! We needed a 10x10 and she found us one instantly!! Got us on the promotion. Such a great lady
Andrew was extremely helpful and made it so I can enjoy my weekend
He was very helpful and made the move very fast and easy
Very accomodating when you need a storage unit fast. Accomplishing it on line makes it simple and quick.
ANDREW HAS BEEN A PLEASURE TO SEE EVERYDAY HE MAKES STORAGE RENTING EASY , HELPFULL AND HAS ALWAYS BEEN ACCOMADTING. THANK YOU
Fast easy
Thank you Andrew
Andrew was incredible, myself and my wife couldn't be happier with our interaction with Public Storage
Andrew who I met at the compound was very helpful. Also a very kind person. Thanks public storage for employing such great person..
Andrew is the best and very personable , made my business with Public Storage easy and hassle free
Andrew helped me and my family above and beyond today Thank You so much
Andrew is awesome , love talking to him . Makes being a customer great
One thing I love is great customer service, Patricia is great, her willingness and patience to help out the customers should be rewarded, Patricia answered all my questions with a genuinely smile on her face, The place is always very clean, I truly enjoyed the experience of good customer service.
Patricia was amazing! She was very professional and help me and my children find exactly what we needed. The property was very clean well maintained and she answered every question I had. The check in process took less then 5 minutes and was quick and efficient with each customer. GREAT SPIRITED! THANK YOU PATRICIA FOR ALL YOUR HELP!
Andrew is awesome professional , courteous , absolute pleasure to talk to everyday
Andrew is the best very courteous and always greets me with a snile and extremly efficient
Once again, Andrew came through for me!!! It was 4:20p and there were no dollies. I called the facility and Andrew took out the time to bring one to the loading area for me. He is absolutely the best!!!!!! I had to give him his Kudos for being that thoughtful. Thanks Again, Andrew!!!!!!
Talked to Dil in person, great person and very friendly, walked me through everything do A+ service!
Andre help me out. His very nice and listen to ur needs.
Andrew helped me figure where things were at. I appreciate it
Andrew was a great help today with holding the door open! Thank you so much (:
Andrew was very helpful! Process was very fast and easy!
Andrew and Pat have been amazing, couldn’t be happier with the service. The building looks brand new, and I’m loving that it’s climate controlled.
Patricia was a pleasure to work very patient and took the time to explain the process throughly.
Andrew was great he was great help
Great customer service. Andrew and Chebrah we super nice and helpful !
This was my second experience at this location
The agent Pat
Was professional, knowledgeable
And had no problem with answering any questions or concerns.
Great service from Andrew! Stopped in with questions about canceling my insurance and he had superior customer service! Quick, easy and straight to the point! Thank you Andrew!
Pat at the location on 83rd and cicero provides the best customer service every time.
Gabby has been a great help with all of our moving needs! She has been able to help us with any questions or issues we’ve had! Would definitely recommend this public storage!
(PS! I love you! )Thank you Jess, and Gabby! Didn't know how important customer service was going to be when renting a locker! I'm not going to lie, I like to get a little high, (it's legal) and whenever I get turned around, and start heading in the wrong direction they always stop and point me in the right direction! Public Storage, but at this location, they're like family
Wow I have been searching for a storage unit that has been reasonable and I finally found one. I believe the girls name was Gabby that was working with me and she was wonderful. Very informative and very polite. I’m positive. I made the right decision and public storage. Kudos to Gabby she made my day.
Not enough carts, on a Tuesday afternoon with 5 other people they still don’t have enough carts.
Easiest public storage facility. I like it a lot. Remember where the elevators are! Hahaha love the staff.
One more edit!!
While the hours might be difficult when trying to move in, you truthfully don't need extended hours once moved in. I powered through this and am so happy with this location. Trust me as a frequent mover... it's worth it.
Diamond was very professional and kind. She's great with costumer service
Diamond was very helpful and kind
Thanks so much
THANK GOD FOR MS.PAT SHE IS WARM AND COMPASSIONATE, A LOVELY PERSON..KEEP HER. HER CUSTOMER SERVICE SKILLS ARE OUTSTANDING...
Pats service was excellent
I loved my customer service at this location
Patricia kindly assisted me with my E- Rental and appreciated that.
Came in looking for a place to store my things and was able to be helped by the lovely property manager Pat. She took her time and was patient with me figuring out how to set up an account, and made sure any questions I had were answered. Great customer service and clean big facility!
Hours of operation are terrible! They open late and close early!
Now that the holidays are over I am a finally comment on how great pat was. I was having a hard time getting my storage unit and it chewed at my time to unload my U-Haul. I finally got my access code but unfortunately They were closing at six. Pat was understanding, and gave me extra time I needed to get everything out the U-Haul and into the storage unit. I really appreciate you Pat! Enjoy your holidays!
I went to public storage and Pat helped me out. With her expertise, knowledge and kindness, I was able to get a unit in no time without any problems. It was a quick process. Thanks Pat
Thanks Pat, I really appreciate your help. You’re very pleasant and patient. I’m glad I came in to meet with you in person. Thanks again.
Ms Pat is an angel sent love her energy
Gabby helped me with my rental, I couldn’t be any happier with the service or the facility.
Patricia was a great help this morning. She showed me several storage units, answered all my questions and was very thorough. Thank you!
Gabby has been awesome since I moved in, she’s helped me with everything I need so far and I’m so grateful. Storing my belongings here was the move.
Very clean facility and reasonably price. Gabby was great.....helpful, knowledgeable and friendly!!
Pat was helpful making sure I get my moving in needs! Great Job
My wife and I rented a unit. The service is amazing. Even when my son broke the key in the lock they went above and beyond to help us. Thank you Gabby for taking good care of us and being so kind.
Gabby was so amazing. She helped when my son broke my key in the lock, helped with the app, super friendly and explained everything so well. She’s amazing.
Gabby was extremely helpful and nice , facility is incredibly clean . Great experience
Gabby has always been so nice and always going far and beyond to help me out. I have changed my storage a few times and she’s always been helpful. Thank you
Clean Facility, Great Deals, Nice staff… Go Sox ⚾️🤙🏽🤝🏽💯
Gabby has wonderful customer service skills, she took her time explaining prices and showing me various storage units. Andy was very nice as well! Overall, great experience!
Location is great. Gabby and Andy are super helpful and nice!
Gabriella was absolutely top notch! Such a great place.
Gabby was awesome with my rental great customer service. Love the AC in the building.
Gabby and Andy were very friendly and helpful and answered all of my questions patiently. The prices are very reasonable, and the place was super clean.
Hey so the lady who helped me checked me in for my reservation was absolutely helpful I just wanted to share how great the customer service was. Definitely 5 star , btw I forgot her name but she had curly hair. Lol thanks girl :)
Gabby and Andrew helped me with my rental
They are the best, and this is the best facility. I love coming here!!!
Gabby & Andrew helped me tremendously with my move in at the Burbank Location. Keeping in mind, I’ve been renting the storage units for some months now. They’re an excellent team together!
Gabby and Andrew helped me with my move in. Love the location!
Gabby and Andrew have been some of the best customer service agents I've had with this company so far, the building is great and everything has been going smoothly. Would recommend to friends or family!
Gabby and Andrew helped me with my rental, love the store. Everything in the store is brand new and clean.
I have to say Gabby and Andrew has been a life saver for me. Gabby has been such a joy seeing and so pleasant when i do come and pay my storage. Please never let her go as I will continue coming to your facility. She is the best.
Great customer service, Gabby and Andrew were very informative and pleasant.
I have gone to so many storage places and either left unsatisfied or flustered coming here to see gabby and andrew was a blessing made me genuinely feel at ease leaving my belongings at one of these units not once did I feel rushed answered all my question with great detail this is what I call customer service y’all go see them you’ll not be disappointed!!! Thank you to the both of y’all!
Gabby was a great rep she very knowledgeable and very friendly a peoples person… She very helpful. I will tell family and friends very nice facility too notch!!!! 👍🏾👍🏾👍🏾
Gabby helped me with my rental. Everything went smoothly and the space is great
I agree I was charged for the first month when it was quoted furst months free. And itt wasn't free!
But the real reason is for this review . This is the 2nd time I tried to access my unit and it says "gate offline see manager"
We were told we had access until 9pm outside if business was closed!!
I visited the location today and from start to finish the experience was amazing. Gabby and Andrew made sure I had everything I needed the process was a breeze as well! We all know moving can get hectic ! The location is very clean and well kept . They called to confirm my reservation as well, to let me know about the contactless entry which I thought was amazing . I also loved that I originally picked a smaller storage but when arriving seeing I needed a larger unit. Gabby made that process wonderful & fast as well, making my feel better bout the mistake on my end ! The customer service was top tier. Just wanted to shout you guys out about the phenomenal service today! Thanks
Gabby and Andrew were so helpful with their explanation of how public storage works and providing tools to help make the move easier.
Thanks so much to Andrew and Gabby for making the process so easy in moving in to storage space. I appreciate their help and great customer service.
Gabby & Andrew are awesome customer service representatives. Gabby did a great job assisting me with my unit and hearing out my concerns, great job team!
Gabby helped me with my rental, everything went great. Love the building.
Even though I didn’t rent a unit because I was able to move into my new home sooner that expected Gabby and Andrew allowed me to look at the unit and helped me decide which unit may be a great fit based on what I needed to store and ensured me that if I needed to change units with the facility they could assist with the process. I love the property and the crew keep up the awesome work Gabby and Andrew.
Gabby and Andrew are the best very helpful. They show the true definition of teamwork and what customer service looks like. They help me find the unit best for my items.
Andy and Gabby are one of the top tier agents at public Storage hand down if you need it they are there to help and always with a smile….
Leti was a pleasure to work with, she was fast, knowledgeable and very sweet. I appreciate the good customer service.
Don't store your items with this company. They are unethical. They don't give a free month, they charge you towards the end of that month. They just want to auction your stuff and keep the money, leading to higher payout then renting to you
Gabby and Andrew are absolute angels! After having my unit for 6 years at the oak lawn location, I drove up from Florida to empty my unit. I was very stressed and lost as to how I was going to cram everything in. Both Gabby and Andrew ease my stress, gave me amazing guidance, and we’re just genuinely hopeful. Words cannot express how truly grateful I am for them. Public storage, you have amazing employees in these 2!
The facility is super clean, Gabby is very professional and knowing of the facility
Andrew and Gabby are awesome , Thank you for everything you do
Letty very nice ,very good customer service , very polite and she helped me with the code and the key.. thank you
Gabby and letty are great. Best costumer service I’ve had in a very long time.
My husband I rented a unit and the entire experience was easy and wonderful! The building was clean and beautiful. The manager Gabby was beyond super helpful and answered all our questions and concerns. We have very happy to know our belongings are in good hands.
Gabby was a very nice exceptional sales associate , she helped me to obtain a spacious well needed unit
I love the new place, plenty of storage space at reasonable prices and a variety of sizes to meet any customer’s needs. Ms. Letty greeted me at the door with a warm smile. I am happy I stopped; Ms. Letty was very pleasant, professional, knowledgeable, and very patient. Ms. Letty physically showed me some units to make sure my needs were met. It is a plus to be able to go take care of business in a clean, respectable, pleasant atmosphere. I will recommend this facility to my family and friends.
Helped my mother move in to a unit at this facility, The manager gabby was amazing and the facility is new so we hadn’t extensive choice to chose from. Couldn’t be any happier with my experience.
I walked in today to find I'm the first customer and Sandra and Letty were very helpful with solving my with my clutter problem, thank you