Public Storage Self-Storage Units at 4889 Old Dixie Hwy, Forest Park, GA

Tan was very helpful . She was so polite and patience with me . I appreciate her awesome customer service

Good customer service skills, Tan!! You are appreciated! From the time I initially rented a storage unit until the time I gave notice, Tan has been that person that is clearly about business, but also knows how to talk to her public. Tan also sold me things that I needed as an add-on. We laughed at how I use to ask customers at Home Depot if they needed brushes/rollers when they were purchasing paint. 😃 Add-ons prevent customers from stopping elsewhere! The system, which was initially set up for auto-pay generated an additional payment from my account AFTER notice was given AND all my things were vacated. I spoke with Rebecca in customer service who then transferred me to another and another (we all know how it goes) and finally was able to speak with a manager who gave only his first name even though he required my full name…no worries. 😉 John was extremely rude and told me that it was done and asked if there was ANYTHING else he could help me with. YES I DID HANG UP IN HIS FACE! YES I DID. He was very rude! I will never EVER rent from Public storage ever AGAIN. I have used public storage in the past and am extremely disappointed in the way I was overcharged and THEN mistreated on top of that! They are refusing to refund the $77 overcharge. 🤬 Looks like the ones who SHOULD be promoted, are not. Maybe John can learn a few things from Ms. Tan at the 4889 Old Dixie Rd location. FYI: I gave this rating a 4. ALL 4 STARS ARE FOR TAN! There’s a big fat ZERO in there as well for customer service!

No one ever picked up the phone When it’s time for me to pay my storage they call

Customer service was outstanding. Tan goes the extra mile.

I want to give a shout out to Natasha! She has an awesome personality and she was very helpful with trying to get my friend a space. I've met her previously at another location and she truly deserves these 5 stars!! Very attentive to your needs and will make sure you leave knowing that your possessions are in good hands. I don't know how she does it but she gets it done. Like a boss!!!

I truly appreciate the public storage on Old Dixie.. I've been in a customer for 2 years or more...Mrs Tan has been a wonderful Representative, service rep....I thank her for her hospitality and help.

Shamil was awesome. Showed units and paper work was easy and simple. Great customer service.

My experience was awesome. The receptionist at the Forest Park location was very professional and helpful. She contacted me a day before move in and gave me easy instructions. Moving in was a breeze. The price is also very reasonable.

My son and I have had our things at the 4889 Old Dixie Hwy, Storage in Georgia since January of this year. I gave it 4 stars because Rickeena gave us great service today. Prior to Rickeena I was given incorrect information when I signed up, was advised didn't know why the payment was increasing or how to add an authorized person onto the account. Thankfully, Rickeena answered all of those questions on one call and did it with kindness. Would only like to speak to her from now on

Tan is amazing! Always kind and professional.

Clean and well maintained storage facility with very helpful staff. We've never had a bad experience at this location, and the lady at the front office (forgot her name) was super polite and knowledgeable.

Tan is always awesome

Staff and management are ver professional and nice people they are always very helpful and friendly

Tan is a good manager. Amazing Customer service.

Tan is amazing!!!

When it comes to customer service Tan got it in the bag. So friendly. So kind. Professional. Helpful. All around great human being. Tan gets my vote for sure.

Service was good, Would rather buy a storage unit though!!!😉

Great Customer Service ,Fast ,Smooth And Also Felt Welcomed As Soon As I Walked In ..EXCELLENT JOB AND CREDIT TO MS.Chante and Ms.Natasha at Front Desk

The lady name Tan help my son with his father's belongings when he passed and was very professional al when others in this position were not. I am grateful that she was there in our time of need.

My family and I were looking for a storage, and came across this one, and I'm so glad we did. Tan was simply amazing! We explained to her what we were looking for and she took her time to explain everything to us and let us know what would be the best unit for us. She showed us top tier customer services! Thank you so much for your help!

Tan was very helpful she helped me change storage because I didn’t fit what I needed in my original storage . I thank her

I want to give a huge thank you to Tan on her amazing customer service skills , she is very helpful and very professional I just wanna say keep up the amazing work

The dark skin short lady that’s usually there has a disgusting appearance, and a “im going to get it later but never do attitude”!!

Tan is LAZY, WITH HORRIBLE CUSTOMER SERVICE, and COMPLAINS ABOUT HER JOB!!! She also has man sitting outside the facility ALL DAY!!! Sometimes be in there running her mouth to him instead of working TRASH ARE IN HALLWAYS AND STAIRCASES, she is hardly in the office!! This property needs NEW MANAGEMENT ASAP!!!!

✨️Ms. Tan is a really chill person and very professional, too! Literally, if you just take the time to explain your situation, she'll definitely help you out. She helped clear up a lot of confusion on both of my units. She has my vote! 💯

Very people 100

Akeena was very professional and helpful. I would recommend this location.

Akeena such a great help anything I need she always there to help me with it .

Jetta at the old Dixie location is the best...she make my move in very smooth an pleasant.i would recommend this storage facility to everyone.

Jetta was very helpful an gets the job done I would recommend this place to anyone!!

jetta she's a good worker she really gives good customer services I would recommend this storage facility to my friends and family. make sure to ask for jetta

Jetta was very helpful and professional! She made my move easy and explain everything in detail. I would recommend this storage to anyone! Please see Jetta!

Tanya was a doll !! She was amazing great help !! Even calmed me !!!

AVOID THIS LOCATION. I did a reservation online yesterday and then came in today. Theres no one in the office. I needed to give them my insurance info. Sign said OPEN but no staffing door locked. I got an email that advised that the lock they charged me for would be in my unit. It was not but this place was really dirty like trash everywhere and one gate was open so im like what I need this access code for anyone can drive in. So my intuition was like Nah your stuff is not safe here at all. So I called to cancel reservation and they said they wouldnt refund me the $29 dollar administration fee. Who what administration? i got no help so there was no staffing. My unit was clearly not cleaned out trash all up in it and you charged me for a lock that wasn't even put in my unit bc you have no employees and then I couldn't even speak to staff when I got on the property because you had no staff so you basically just stealing people's money. Now im looking for another storage unit and I definitely don't think imma go with public storage at all bc of the thievery. And yeah i tried to give it no stars but Google wouldn't let me. So that one star is not accurate

Ok muy bueno el trato de la muchacha a pesar q no hablo inglés tuvo muy buena paciencia y muy buen trato excelente

Thank you for taking care of all my things fir 8 long months!!! I lovevthe property manager!!!

Shay did a great job

I want to give a well deserved ✨️Thank You✨️ to Ms. Erica who worked through my struggles and mistakes with such wholesomeness and care. 🤗

She was great thankyou so much

Shay did a good job today helping me. She was mannerable and held good conversations.

Worst Business Practice. I Bought a unit in Auction. After getting to the located, I discovered that they staged a unit for sell. They put leftover trash from other units together to make it look full. Then placed a BROKEN 65" Flat screen TV Screen down on top. That why buyers would bid on the TV thinking they are getting a good unit. Instead of throwing the trash away, you sell it under misleading pretends. BAD BUSINESS PRACTICE TO SELL BROKEN GOOD AND TRASH UNDER MISLEADING PRETEXT

Erica was very kind, courteous, sweet and helpful very informative about the units at the storage facility always smiling the whole time. Was very happy to chose Public Storage to store my items.

Was a great experience Shay was very professional and knowledgeable showed me the unit and signed up on the spot.I was just shopping around but after my experience with her I was sold. The company needs more people like her.

Best customer service I’ve had with public storage, she needs a promotion

SHAY was amazing & very attentive excellent service 👏🏼

This place is great ! Good customer service! Thank you much

We had a great experience, Shay was very informative and helpful.

Shay customer service was excellent!

Shay was so wonderful and easy to work with. She gave me all the info I needed and was very happy to do so. I recommend her.

Great customer service.

Ms Shay made moving in a easy transition. Great Customer service. Thank you.

Sha was an amazing Manager!

Thank you shay for your help

Great customer service Shay

Kimia was great

Kimia was great!!!

Kimia was awesome. She helped me out with renting the space and was awesome

Kinda was wonderful

Kimiya was great and helped me fix my issue

Today I had to put my things in storage the young Lady that assisted me was very helpful to the point I recomend you check this place out. The service was A1 .thanks

Kamil was great. Very helpful and patient. I will recommend this location for anyone who is in need of a unit