Public Storage Self-Storage Units at 2423 Pleasant Hill Rd, Duluth, GA

The 2 two employees who helped me today were Mardena and Sam was very knowledgeable and professional.

Doreen was very helpful today while doing my rental. Thanks a lot

Mrs mardena, was amazing, patient , and courteous . Haven’t seen good customer services like this in eons !

manager is never there.very bad 😞.

Mardina is a great help she is always looking out for the customers and finding them the best deals. She is so sweet she keeps the place clean and invitable. I appreciate Public Storage because of her.

Mardena is very good 👍

Mardena was very helpful tonight she did a very good job

Mardena is very nice knowledgeable and dynamic...she is a keeper!

Had issues with my lock but the rep at the desk fix it for me. So grateful for her knowledge and patience.

Dirty; smell of rat/field mice urine is unbearable in the back units Rear gate hasn't worked in years

The woman that works there is very hostile in a low-key type of way. Storage was broken into and it was an interior unit. Don’t waste your time at this place. Also how does all units have their master lock now under her working but doesn’t have to pay the fee for it? Then thinks someone is paying a move out fee after their unit has been hit. Now if they did an insurance claim which they SHOULD have they get money. Save yourself the headache. Go elsewhere.

Yesterday I rented a storage unit at the Pleasant hill location in Duluth Ga, The young lady who I spoke to on the phone and who also assisted me when I arrived was absolutely amazing!! Mardina has phenomenal customer service skills and a profound knowledge of the business. She was very professional and helpful. Thank you Mardina for everything

Great price, location, and customer service. My other storage unit went up on price so now I'm paying only a third of what I was paying!

Do your homework before signing anything While Public Storage may be a national company each location varies drastically on service and product(s) provided. Other than "location" this facility is one of the worst I've ever worked with

Thanks for your help to Mardena great customer service

Stephanie she is very enthusiastic.

Stephanie did a great job!!! It's her second day, she's awesome!!! Also Mardena is great too, great customer service, what an amazing team they are!!

Clayton was good

Mrs mardena was awesome very pleasant experience

Mardena is fabulous!!! She was able to help resolve my situation with ease and professionalism. She is personable, friendly, and a pleasure to work with! Thank you Mardena!

Thanks to Ms. Mardena. She saved my life. She is extremely kind!!

Angie was very helpful with my move in today

Mardena was Awesome from the time I walked through the door. I definitely would refer Pleasant Hill to my friends and family.

Excellent customer service.

great customer service ms. maderna was very pleasant and well informed in regards to the company policies. i was able to submit payment very quickly

I had an awesome experience today with Christopher and Medina. Customer service from the time I called through my entire move in process from both individuals were very friendly and professional . Christopher was training today and he was great! He had taken time to tour my new storage unit ,explain everything throughly, and answered all of my questions with patience and a smile. I know that Christopher will be a great asset and go far wherever he chooses. I am in good hands at this location great customer service and very clean/well kept location. Thanks again Christopher and Medina I truly appreciate you’ll for making my day a smooth move-in day for me! ☺️🙌🏽

Ms Mardina was a very big help she was very clear on the instructions and what I need to do I'm very happy and satisfied with my experience with public storage and with her servicing me

Mardena was very excellent and great customer service

Great customer service. Mardena is the best!

Mardena's service was professional and the best.

I have had an amazing experience with public storage is absolutely phenomenal the staff is just superb and I was a truly truly blessed by miss Mardena & Zina we're top notch

Boss Supreme love everything about this location

The current manager, Nick, does not do his job properly and will be completely disrespectful on the phone when he is held accountable! I HAD TO PAY AN EXTRA MONTH AFTER MOVING OUT JUST BECAUSE HE DID NOT DO HIS JOB CORRECTLY!!! He spoke to me on the phone on May 11 when I told him I moved out on April 15 after paying my previous bill. He waits until I continue receiving emails of a balance before telling me after I called multiple times and he did not answer, " Oh, you have to remove your lock or you will still owe the balance" I was so angry about this and he eventually hung up on me. TERRIBLE CUSTOMER SERVICE AND A HORRIBLE MANAGER!!! When I first moved in , he didn't even have the lock in my unit like it was supposed to be. He looks uninterested in his job and he does not work to resolve the simplest of problems. They literally make anyone a manager nowadays. Go to another location!!

Ms. Rosanna gave me 5 star customer service. I came in with questions and she went above and beyond to help me. Thank you!

KIM IS A GODDESS! Contact "Her" for your Storage Needs!! After U-Haul storage up the road completely messed up my reservation (do not worry about the details!), I searched for an alternative storage facility and found this one. The lady that took the reservation was nice and all but upon arrival, KIM attended to us and believe you me, I was completely satisfied from hello! She listened to my needs and made recommendations that not only saved me a couple of extra $$ on a monthly basis, she also recommended options the ensure my property was safe and well taken care of. Demeanor, humor, professionalism, and so on... Kim met and exceeded all expectations of service and the truth is, if I could, I would send everyone I know to this facility and more importantly, to Kim.

Really chill place. Like no cap staff is very friendly. I would recommend this to anyone

To expensive

The reason that I opted to rent with this location was all of the positive reviews, so I'm really disappointed to have to leave such a negative one. After almost 30 days, I've YET to coordinate with the office staff to see and use my unit, and not for lack of trying! Timeline: 11/05 - Received confirmation e-mails and texts the night before that unit was ready. Showed up @ 9:30am, waiting until 10:30am (within office hours), and no one ever showed up. Turns out they were closed due to staff shortage, but never updated signage. 11/07 - Received a call from property manager explaining the staff shortage. I informed her that I would be in the next weekend to meet and start using space. 11/13 - Received call stating that my unit was improperly secured. I called back, spoke to the property manager, and found out this was an error in their documentation. I re-confirmed that I would be by that weekend. She suggested that I call a day ahead to ensure that they would be staffed at the time I wanted to arrive. I asked if she had a direct number or e-mail due to the previous experience and was told that "someone will be checking messages, so the number is fine." 11/17 - Called, left message 11/18 - Called, left message 11/19 - Called, no answer 12/02 - Called, left message, marked urgent At this point, I'm cancelling my rental. If I can't even get in, how would I ever get out?!?! Yes, the property manager is kind/nice, but that's not enough, and the headache is not worth it. This is my hail Mary and last attempt to communicate with the office, since they at least seem to respond here. TLDR: Try to find a rental location with more responsive staff. You've been warned.

Exceptional customer service from Keisha. Very sweet and helpful.

Store clerk lakeisha was knowledgeable about storage unit size I would need and helped with locks and boxes and the right amount of tape I needed

Great place for storage and received the big time help from Keisha! Definitely would recommend.

The woman i spoke with , Lakeisha, was very knowledgeable when addressing my questions about renting a storage unit as I look into moving to the area. She was very professional, helpful and polite ! I will surely be renting with public storage when the time comes! Thank you much!

Lakeisha was very knowledgeable and friendly when it came to helping me pick out the best prices for storage. This was the best overall experience 😀.

Thank you, Lakeisha, for helping me out because I was so confused.

I had an amazing experience with dealing with Lakeisha. She was very helpful, knowledgeable and patient. It made my day.

I had a wonderful experience going to the public storage. The representative LaKeisha was very professional and knowledgeable, she answered all of our questions with ease. Her great customer service made my family feel very comfortable choosing public storage.

I had a good experience thanks too lakeisha

Great customer service, LaKiesha gave well explained answers for all my questions. Definitely felt at home walking in.

Lakeisha was super sweet and so helpful!

Nice nearby storage location. Went in to make enquiries and Lakeisha, the manager, was super helpful and knowledgeable with her recommendations.

This place really made is easy for me thanks to Keisha and I will recommend her to my friend

Ginger, thank you so much ypu one of the kindest person I know and the best customer service ever.The best location in gwinnett.

LaKeisha was a very big help when answering questions I had for the company. Even convinced me to buy the bigger unit which definitely worked out in the long run. Thank you so much!

These guys were extremely professional. Kim and Sydney were super nice. I just rented two more spaces because of them. I am back at this location and Maryanne showed up and quickly helped me pay for my spaces and had an awesome attitude and great professionalism.

Louie was really with helpful with helping my find the right unit. This is the best service I have ever had going anywhere. Would very highly recommend.

All 3 young ladies was phenomenal in every aspect. I need these type of women running my company

They never have hand carts available and the Elevator is Always broken! Explain to me how you think people are moving large pieces of furniture from upstairs with no elevator? I’ll wait! No cameras and I always feel hella spoked out. Horrible place so store your stuff here. I’m only still there bc of inflation and the prices to rent a new storage at the same size I have 10 x 10 are astronomical!

Mr Lou from Public storage handled everything I needed in a timely professional manner . Thank you so much !!!!!

Lou was outstanding he got me completely satisfied with my visit Great job Lou thanks for your help

Alantis was great when I came in looking for a storage unit and he pointed me in the right direction. Also, his customer service was great.

I had to take time out to give my experience on a Amazing worker name Alantis!!!!! Thank you so much for you great customer service you provided me even though you didnt have the size I needed you sent me to another store that did!!!° Great work Alantis 👏 I am very pleased

Kim is so nice and just SUPER very friendly. I'm always greeted with a smile when I come in. Great job Public Storage for having her as my manager!

Kim was extremely helpful, courteous and very accommodating. She ensured what I booked online was what and wanted. Looked at it first before finishing all paperwork. A++++

I never thought I would be writing a review about a public storage facility. Sydney has been the kindest and most thoughtful person I’ve ever encountered in the service industry. She’s professional, kind and has gone above and beyond to make my experience an excellent one. The rest of the staff in the office also went out of there way to make sure I had the information I needed as I will be transitioning out of the space soon. I could not be happier with the outstanding service I’ve received. Thank you all so much!

Thank you very much. I appreciate yall. Thank you so much! Great service.

Kim customer service was excellent. She work with me through everything I needed. It great to have people that care.

Awesome AND VERY PROFESSIONAL... Her assistance was far above all customer service I've ever experienced. Great job Kim

I had visited Public Storage 2 weeks ago in order to temporarily store some furniture during renovations and my experience could not have been better! I had initially planned to purchase a small unit to store my furniture, but I misjudged the length and chose the wrong size unit. I had the pleasure of being assisted by Kim, and not only was she very professional but she was able to correct the unit size before I started moving. I will definitely be returning in the future!!

I visited the pleasant hill location. Kim and Joann were very helpful in the size unit that I needed. I explained when I needed it for and for how long. They explained it all to me and I especially like the autopay option so I would not forget a payment while I'm traveling.

Ms. Kim was the sweetest most helpful person i have dealt with at Public Storage

Kim and Joann were very polite and knowledgeable when I came in inquiring about a storage unit.

MaKayla was excellent and informative

Kim is awesome at her job and her customer service skills are unmeasurable

Kim and Mckla where pleasant and professional.

Went in for a quote on a storage facility. Mrs. Smith was quite helpful and knowledgeable. She was very friendly and had the rates I needed. Definitely would recommend.

I’m really glad I chose this Public Storage. I was greeted with excellent service from McKla as she was very helpful and attentive to my needs. I would definitely recommend to family or friends in need of storage space. Everything was quick and easy to process. Thanks a lot!

I experienced amazing service here, specifically with Mck’La and Kim. They left no issues unresolved and no questioned unanswered. They went above and beyond and I have to thank them for making my storage process a breeze!

Great service from K'la and all the employees. Will definitely do business at that location again.

It was a pleasure working with Kla, she answered all my questions and concerns and was very friendly.

Mclay at the 2423 Pleasant Hill location was in one word Awesome.She was very helpful and informative on what I needed.She went above and beyond on what I was expecting.Thank you for having such a wonderful employee.

Mckala and kim are so excellent great now their my friends

Lisa was really great! She helped give me a storage place at a location I wanted. Thank you!

Ms. Lisa was very helpful in explaining everything to me and getting everything done in a timely manner. Very nice.

A great location and overall exceptional service and experience, thanks in part to Lisa. She's very courteous and was very informative. She made us feel comfortable as well. My aunt and I was very pleased with her overall service and she's also a great communicator and conversationalist. We were very comfortable and pleased with how she handles the business. Great service top notch professionalism.

Lisa was great!

I had an issue with the payment and the unit but I had a manager call me and straighten things out. That’s very responsible. The lady at the storage is a sweet lady. Just recommend slowing down a bit. I would use it in the future.

excellent service! Thank you Mrs. Lisa. @

Lisa provided outstanding customer service. I really needed a safe stop of classic RV and Lisa was able to provide a spot which more than exceeded my expectations. Well managed location. Lisa is there to help. Thanks: public storage

Used this public storage for 3 month and I am glad I did. Lisa was very helpful with my move. She was kind and responsive. That made a big difference. The location is convenient and secure.

Lisa was great! Lisa gave me awesome customer service at the Public Storage on Pleasant Hill Rd in Gwinnett County. Thanks Lisa!

I've Been At This Location For Almost Two Years ; Very Helpful & A Sense Of Care Comes From The Employees Beyond Their Job Description. It Is Greatly Appreciated You Never Know How Hard Anyone Has It So Someone Helping Anyway They Can Is A Blessing 🙏🏽 Special Thanks To Lisa , Such A Radiant Light Exudes From Her Shes Always Willing & Ready To Help So If You Ever Find Yourself In Need Of Space Public Storage Is The Go Too👍🏼 -Queen👑

This experience has been very stressful moving but using this location has eased the stress. Thanks a bunch Lisa you have been very helpful

Thank you to Lisa and Public storage for letting me store my things for 6 months. Very clean and secure facility. Lisa was very polite and professional when she called to check if I was returning to store more things or close out my unit. Thanks again

Lisa did a great job helping me out, it was so much easier loading my boxes into the storage unit with her around.

Lisa & Tory are fantastic! They truly understand the meaning of quality customer service. Thank you both for all of your help. Fred Howard

Great service !!! Lisa

Lisa was so good she helped me a lot

Lisa was excellent

Lisa was a really nice and professional she helped us with a a payment would recommend coming here!

Man Christian had excellent customer service!! Made the move very easy and swift Thanks Christian!!!

Lisa did a great job!

Lisa is calm cool and calm and collective.

Update: The DMs manager called shortly after my review was posted and corrected the issue. I would give 5 stars to him for his service alone. The one star is because the facility was clean and it wasn’t too hard to get into the unit... now for the drama... I don’t usually write reviews, but I’m appalled... when I signed up for service I signed up with Customer Support. The representative that I spoke with advised my first months’ rent would be $1.00. Plus fees, it came to about $61. I got my unit on 10/18. What was NEVER communicated to me during the phone call was that no matter when you get the unit rent renews on the 1st so if you’re still in your unit, you will pay the full price of rent for the next month. I had been in my unit for two weeks and had been charged $102 already on 11/2. The problem is, I specifically asked all of the necessary questions at the time of requesting my unit. Both to the property manager and the customer service representative. They both knew exactly how long I expected to be in the unit and did not answer my questions truthfully about how much would be due. I called the DM, I believe his name was Colin and his response was “You signed a contract. I can reverse the charge but it will still be a balance owed” Because I’m not as much of an idiot as he most likely assumes I am, I knew that if I asked him to reverse the charge (which would be the right thing to do considering he should take accountability for the misinformation I was given) my items would be locked in until I paid the amount again. Which defeats the purpose. At this point I’m disgusted. And was taken advantage of. I asked very specific questions. I secured the rental during a 6 hour drive so I made sure to ask the necessary questions via phone because I could not read and drive. Nevertheless, here we are.. when I called the property, the associate name Krishawana? Said Customer Service is always giving out misinformation and agreed that it was not fair to me. She was adamant that her DM would be helpful. He did not care and represented the company poorly. I have been completely misled. I could understand if I just ASSUMED that rent for the full month would be $1. But I did not. I was told this by an employee of Public Storage. I understand small instances of miscommunication. What I do not understand, or appreciate, is a bait and switch. Regardless of how they try to word it, or push back on what showed within the contract, I was lied to by the associates. Had I been given the appropriate information, I would have waited until 11/1 to get the unit. I was not in a hurry. I was told I would be securing a deal that would be extended for a month. Not two weeks. I cannot speak for other PS locations, but please do not utilize this one . It was intentional bait and switch. The cost isn’t the point, it was not a heavy charge. It’s the principle and the poor representation/communication of the company Please note: The contract says your first payment covers the first 30 days of rental. Not two weeks. So telling me I “signed a contract” actually confirmed what I said and what the original representative told me.

Lisa was great on point made my movin easy great service I rate her 100 percent ....

Lisa helped me at 4:55pm and stayed late just to help me get my rental secured. It was fast, easy, and affordable. Would highly recommend to anyone in need of storage.

Lisa that works here is great and will help make sure everything is well while storing here thank you Lisa. It’s jesse

Lisa@ the 2423 Pleasant Hill Road location in Duluth Georgia is WONDERFUL!! She truly pulled out all the stops and treated us like family! This is the place to come when Lisa is here!! Best regards! Happy New Uear!!

Lisa .. Is a very outstanding person to do business with here at this property of Public Storage... Thanks for helping me with the arrangements of my bill. God bless..

12/28/2020 - Update Review It was a pleasure to work with Lisa. She helped me move out of my storage unit. Made the process seamless. I will tell my friends and family to use this location. Thank you Lisa, Happy New Year! Lisa was great! She was able to guide me through the rental process and was professional. She helped me choose the correct unit for my needs and helped me remain efficient in my storage unit. She’s a keeper!

Thank you so much Lisa for Stellar service!!!

Super convenient and very helpful staff. Easy to get in and out of site. Lisa was great!

Tara was amazing and helped me with finding the best unit at an affordable price!

Lisa was great. She was really helpful with my move out everything went so smooth if I decide to use a storage again I will come and see Mrs Lisa very pleasant person.

Fast and Pleasant service!! Thanks Lisa!

I have multiple units at this storage facility and I had a hard time linking my online accounts to manage each unit. I stopped by the office and Shawn was able to link the accounta within minutes. His fast and friendly service was greatly appreciated!

Lisa was such a great help! I mean, she even called to let ensure my ETA so that she doesn’t miss my arrival. The elevator went out and she was able to work with me on getting a new unit on the first floor. Highly recommend

This Public Storage is really nice..great location great security, very well lighted in evenings..Lisa T. has been so much help to my needs about moving supplies(they have everything), and her knowledge of all the boxes, matress covers, clothes rack boxes, .et all..and the perfect unit size for all my stuff,lol. Lisa is very personable and very helpful, patient and respectful. She showed me the unit and how the lock works. Couldnt ask for ANY BETTER customer service. Thank you for all the kindness, understanding and help.

Great place worked with Lisa super helpful and friendly person

It’s been a great experience here at public storage and Lisa that now works there has been great with positive attitude. I recommend that you choice them for storage.

Lisa was awesome and provided great customer service

I’ll give it a two stars because the place is clean from what I see and the staff is friendly. The reason for it being so low is because what they fail to tell you when you sign up is that the rent will go up. I work in agreements and contracts myself and I know that if I signed it and didn’t read it, it’s my own fault. However, I do not conduct my business like that and the lack of communication there was terrible. It seems they do it on purpose, because they know it’s so tough to just pack all your stuff up and move to another. Just real bad communication when it comes to people’s money is not a good thing.

Victor was very helpful and pleasant to deal with.

Tory helped me with my rental and did a great job! She was super friendly and helpful and all my questions were answered.

What a wonderful experience with the help of Tory!! Moving is never fun but she made it as painless as possible with her exceptional professionalism and her delightful hospitality. I would highly recommend this location just so you get the assistance from Tory that is necessary to make everything go smoothly. Good Job Public Storage and Thank You, Tory!!

I had to wait outside for 35 minutes for someone to come assist me with taking their locks off to replace with my locks. The White female that was inside the entire time said the call button didn't work. She lied because you can hear it once you push it. Tacky service so don't expect much. It was so hot, and with my health issues I didn't want to go off, but I asked questions to be lied to. No integrity at this location. I was told from longtime customer it's normal.

Tory gave me a wonderful experience! She was open on the 4th of July and was very helpful. She went out of her way to help with my rental unit, including using PS carts to move to a larger unit. Job well done!

Very nice and coutesy was shown.

I would not recommend. This has been the worse experience I've ever had with a storage company. I moved my things 2 days into the month and the are requiring me to pay for a full month. I was told I only need to give notification of the move out. Don't waste your money.

This location is simply amazing! Bought my mother in today to get a storage. I was helped by an associate by the name of Jordan. Very helpful with such a beautiful personality. I definitely recommend this location for all your storage needs. Thanks Public storage and Jordan

Hello, I’m a customer who is trapped in europe with no income due to the covid pandemic. This storage company has decided to not give any consideration for these circumstances and steal and throw away my possessions. I do not recommend this company to anyone and my advice would be to cancel and move your things immediately because they will steal them.

Great customer service!! Jennifer and Jordan are great

Jennifer found me the unit that met my requirements and budget. Got me in and out within a timely manner. Highly recommended!!!

Jordan was friendly and nice , very helpful thank you so much

Customer service is awesome

This was the worst experience I had in the history of storage rental, Jennifer was never friendly, she always had an attitude and treated me as though I was inconveniencing her when ever I came into the facility . They cut my lock on my storage, and I was OK with that because I was late paying. My issue came when I made the payment the next day and to my surprise the refused to remove their lock.They refused me access to my storage. This just so happen to be at the end of the month and they wouldn't remove their lock until the next month which made me have to pay another month even though I wasn't going to stay and then I was told that they dont pro rate because they are month to month. They are thieves in my opinion, because they wouldn't unlock my unit until they were ready it made it impossible for me to get my things out that day and I wound up having to pay for a full month. Shame on Public Storage

Jordan was super nice... he waited, he was patience and very delightful in helping me pick the right storage that I needed... thank you Jordan

This place is perfect place for me, and kind services by employees and Jenifer.

Shawn has great customer service.

I stopped by this location to get help with storage pricing and questions. Shawn was great with answering all my difficult questions. She helped me figure out the exact size unit I needed to rent. I will be back to rent there soon. Thanks Shawn.

Lisa is the best out there,she took care of me and everything was quick and easy

Jennifer is amazing!!!! Her customer skills was great. She took care of us and explained everything tonus

We have some things in our storage unit. The only thing my mom does not like is that they charge you every 1st day of the month.

Shawn - awesome service and I will definitely recommend this Public Storage

Lisa was wonderful and very knowledgeable! Would reccommend to family or friends.

I was just at that location to pay my bill and Shanequa was so helpful . She also explained to me about autopay , just Incase I didn’t want to be worried about my bill . She was soo nice  ! Great job public storage.

Was at this location to inquire about some units & Shanequa was very helpful . She explained all the sizes & about the lock & insurance & merch if needed . Thanks Shanequa.

Sharonna was so amazing in assisting me with moving in! She was thorough and made sure I didn't have any questions before I signed anything. She even took the time to access my personal belongings to make sure I wasn't overpaying for space I didn't need. Thank you Sharonna for the wonderful experience!

Awesome Service!!!!

I come here all the time to move and I love the experience!! Thank you Jennifer for your help!!

Jennifer very attentive

Public storage has really good customer service! They take care of their customers and have so much patience. I recommend this storage facility To everybody.

Ebony is great, great customer service, great conversation, and a great attitude. Very knowledgeable ! Everyone come and see Ebony.

Ebony and candy both were awesome. They have great customer service. everyone come see them.

Ebony is awesome, I came in not knowing what I needed or anything about storage. She answered all my questions & gave me addition info. She was very friendly and gave me a great vibe.

Ebony is a great property manager. My res was sent to her from another store & she was great. Thank you Ebony.

Ebony and chris were great. They both had great customer service and they worked well together. Thanks Ebony and chris.

Ebony Is a great property mânger. She helped me ưith everything í needed. Thanks ebony.

This review is mainly for Shainen. I believe the day that I went, she was just filling in and actually works at another property. Shainen was very friendly, courteous and helpful. She even gave me options of going to the Satellite Blvd. location and was able to print me out a terrific rate! She was extremely busy, but took the time to cater to our needs. Thanks Shainen.

The manager Sharonna is so nice &&& she helped me with everything ❤

I will rent with Public Storage again.

Ebony has the best customer service ! She was so patient with me. Gave me all the info i needed .Thank you so much Ebony .

Ebony is a great property manager. She helped me with everything i needed and even got me a bigger unit for cheaper. Thanks Ebony !

Ebony is a great property manager! She gave me everything I needed to for my unit. Everyone come see Ebony.

Ebony is a great manager she was very helpful and we had good conversation. Everyone come see Ebony !

Ebony was very helpful. She answered all our questions and got us in and out quick. Thank you Ebony.

Ebony is the BESTTTTT manager ever ! She has GREAT customer service & knows everything needed to know about the business. She answers every question and is very friendly. Everyone come see Ebony !

This place is a joke they have one cart for the entire facility as well as it is NOT climate controlled it's hot in the Summer and cold in the Winter some of the staff is very hateful and is not very clean. Not sure where those pictures are from but they are not from the Duluth GA location the place is a DUMP.

Ebony has the best customer service. She gave me all the info I needed for my rental as well as great conversation. Everyone come and see Ebony at public storage.

I've been a customer at Public Storage Duluth for many years and have always been impressed with their professionalism and willingness to offer help with storage solutions. Ebony and Candy were especially concerned that I had a seamless transition when I needed to upgrade my storage space making sure that I got the right size unit at the best price possible.

Ebony and Candy were Sooooo helpful. They gave me all the info i needed as well as there excellent customer service. Everone go see Ebony and Candy !

Ebony and Candy were very helpful. I came in to make a payment and we had great conversation. They were very knolknowledge about the business and very helpful. Thank you ebony and candy.

Love coming here. Ebony was polite and very easy going. I look forward to working with them!

Ebony is VERRRYYY helpful. She informs me on everything I need to know and has GREAT customer service. Thank you Ebony.

Ebony and shainon were very helpful. They both were at different locations and helped me to get exactly what i needed. Thank you ebony and shainon

Ebony and Shainon are AWSOME ! They really know the business & gave me all the info I needed. I recommend everyone go see Ebony & Shainon !

When I went to move my things into storage the door where you put your code in at to enter was broken. Only one side would open and it barely would open. This was at 10am and no one was in office. Note on the door says they were at a meeting. I had movers moved my things which they work off time and had to pay extra because of the door being broken that limited what they could fit in one side at a time. Did not have access to the cart either which was advised that I would. It was locked up. When I went a week prior to book the storage the young lady said the carts are out for us to use at all times. I called the manager and left a message and no one has yet to call me back. This happened 1 week ago.

Sylvia and Shannon are the best ever these two Beautiful Queens were very helpful and deserve recognition for their great customer service I really appreciate people like them thank you

Sylvia was a great person very friendly. Had a great experience with her. She was very funny and helpful.

Kim is very pleasant and polite and took the time to show her the unit because I want she what size I needed for my transfer she showed me both size units that I was considering. She told me about the probe which was affordable and recommended another location that was a little cheaper but I still ended up transferring into another unit at this location.

Kim is the best Property Manager Ever! She listened and worked with me, Amber is also super cool. Thanks for giving me such a great deal and making a tough situation pleasant (Pleasant Hill Public Storage ROCKS)!

Excellent Kim. Good customer service. Everything's perfect. Kim very nice to me. Thanks

Devin was awesome made it really easy. Thank you.

As a tenant at this location I receive stellar customer service! They are professionalism, courtesy and customer service focus. My experience with being a tenant at this location is exceptional. They are focus on meeting customer needs. Very knowledgeable staff and great deals on the units. I recommend purchase your products and storage needs from this facility. Kudos to the amazing staff, Kim at Public Storage!!!

Kim was very helpgul everytime i come in. She was very thorough throughout every step of the rental! She is great!

Kim the property manager is absolutely the most efficient, and proficient person I've ever met. I would love to have her as a manager where ever I go. Personal service oriented, and knowledgeable.

Miss Kim did an excellent job!

Miss Kim is wonderful and incredibly helpful!

Area manager is outstanding.

Nice wonderful service of kim

Kim and Kiara were very helpful with helping me get a great size unit at a appropriate price and were very accommodating because I had my very young child and very understanding about not having my full attention. They also have anything you need packing wise which is great! Thanks

Kim was exceptional! Very helpful professional great personality! Represents you well!!! Will definitely refer to this facility!!

So sweet MsKim. Always so kind.Good friendly person

Very nice n personality is great.

I was in a rush, and Quame assisted me thoroughly and swiftly. She really made sure we were taken care of!

Quame was amazing. Very professional, warm and quick service!

Kim was awesome. She was on point with everything. Excellent customer service.

way to expensive for long term storage!

Appeared clean and safe.

Peoperty manager Kim is always helpful, informative, and kind. I enjoy using their services.I highly recommend this location.

Great service, poor security. The interior units have a really weak sliding bar to hold them close. You could probably pry the door open with a screwdriver, let alone a crowbar, the bar is so flimsy. The employee told me they have had problems with theft and they recommend you not store more than a total of $5000 worth of items because of that. On the hand, the online reservation was convenient and the clerk was very friendly and polite.

Kim took great care of us. She was professional, friendly and courteous.

Very helpful & gave good practical storage advice to consider. Very professional & attentive.

I had a awesome experience today kim was very insightful on helping me out I love this place!!!!

친절한 분도 있지만 불 친절한 직원도 좀 있더군요

I reserved an outside unit with drive up access and was about to move in several days later (they told me my reservation will hold up to a week) so I call 4 days later and they gave my unit away to someone else I guess because my reservation didn't have a unit attached to it anymore. They offered an upstairs unit but that's not what I wanted. Don't do business with these people! They are liars and don't care about their new customers. I'm going to do business with another storage place that deserves my business and hard earned money.

Kim was very very very helpful

Public Storage you have done something right adding Tori to this location. She knows her stuff, and really cares about customers. She is a people person, and makes me feel at home at this location. Tori has changed a really bad renting experience at this location into a nice visit, for this you should acknowledge work, she is a keeper.

Best experience getting a storage unit for the first time! Came into this location and spoke with Kyle and he was more than happy to answer all of my questions and set me up with my very first unit. He was very knowledgeable and showed me my unit and walked me through the paperwork, and he wasn't afraid to let me in on the deals online and in-store. If you need to store your things away, this is the best company you can find for the money and quality of service!

Property manager is very nice and helpful - always makes my visits easy and pleasant!

Kisha is very nice and helpful!

Kisha was great very helpful and informative!!!!

Loved it! Kisha is amazing!! She makes everything easy and comfortable.

Went here Kisha explained everything very thoroughly and we were in and out..Thank you Candice and Bobby Gibbs

Kisha was so polite and out going she definitely knows what shes doing!!! Way to go kisha!!

Kisha was the most helpful person to me. She made coming in to make a payment easy and fast!

My experience was amazing, sue was very professional and knowledgeable about every question that I had. Keep smiling and keep up the great work...thank you

Kisha was ABSOLUTELY WONDERFUL!!! Professional and very thorough and knowledgeable!! Made renting space so easy here!! And the buildings are so nice and clean and cool (climate controlled)!! Thanks again lady!! Definitely will be using again in the future!!

Kisha was wonderful. Excellent customer service. She was great

The staff here is COMPLETELY INCOMPETENT. They are highly disorganized (they spread my paperwork across the office and lost it), they fight with eachother openly in front of customers, they wanted me to keep bouncing from one unit to another because THEY didn't know how to keep up with what units were already in use, then instead of redoing my paperwork correctly, they just scratched out my old unit number and wrote the new one down and I had to ask them for a signature/print beside the correction for my future protection and they say they only initial, they don't sign anything. I got the district managers name and number and plan to call in on Monday because there is no reason I should have spend the HOURS that i did with them. Kisha is the "manager"........shes worse than the other associate. She does not know how to communicate or respect customers. TERRIBLE EXPERIENCE !!!!!!!!!!!!!!!!!!!!!!!!!!

Jennifer was great! She helped me get what I needed - the right size storage space and the facility that was closest to my house. Very convenient and I would recommend to anyone in need!

I had a great experience at this location, and I was provided with great customer service. I have a had a few bad experiences with other storage unit companies in the past, but not only was it pleasant, she had great humor also. A clean facility, along with great customer service, actually put a smile on my face. I would recommend my friends and family this location as well. I will tell them to ask for Alexis, because of her professionalism, humor, and over all great attitude.

The customer service is astonishing at this property. The agent Markayel is very nice and helpful. Her customer service skills supercedes any other agent I have met thus far. I would recommend this property to anyone.

Property well maintained, customer service was great and convenient to 85. Great facility I plan on renting again.

Beatriz fui muy amable me ayudo con todas mi preguntas

Great customer service ,excellent building for climate control units, and lots of supplies available if you need any for moving.

Jasmine was great - I had no idea how simple the whole process could be - the location was close to my place and she took the time to explain everything

Jus want to share my experience with this location it was very clean and I enjoyed my conversation with Jasmine she was very polite and her customer service was outstanding by far the best I ever had in the future I will definitely be coming back to her for sure I don't do these type of post but I had to share what a pleasure it was meeting someone with her expert skills in customer service she was great ..... Thanks Jasmine

While In The midst of a very hectic move I found comfort in the concern, assistance and advice of the customer service rep (Jasmine) .She went beyond her call of duty to help us and I am truly grateful .

Outstanding customer service and positive energy! My questions were answered promptly. I will be back to rent a unit because the service is great and the building looks very secure.

Great an friendly

I absolutely loved this location. I have had a great stay with them & customer service from Shacara and her staff was amazing. Highly recommend it! They actually care & it shows.

great customer service from manager Shacara . She made my very hard move not as hard as it should have been. Glad I chose this location

Helping a friend move and Shay was great helping me with supplies.

Brooke was very professional and treated me with respect

NATASHA WAS VERY FRIENDLY N MADE ME FEEL AT HOME.SHE NEEDS A RAISE

THIS LOCATION IS CLEAN, SECURE AND THE CUSTOMER SERVICE IS TOP. IF YOU NEED FAST STORAGE SPACE, THIS IS THE PLACE.

I rented with Steen last week and it was great experience, she made sure I had the right size unit, she was very patient with me and I would definitely recommend her and this place to everyone I know.

I was in need of a storage unit and met a very warm and wonderful Mgt. Natasha V. she was very polite and helpful. She explained everything and was very honest. If anyone is in need of a storage unit get it here. And ask for Natasha V.

quanyse was very helpful , and she went over and beyond to help me have a easy experience with public storage

Quanyse was very helpful and informative very professional and nice please come to the storage great place.

Great job..My experience was very satisfying that my personal belongings are in good hands here. We would recommend anyone who has a storage need to stop and talk to Quanyse...

A great storage facility! Wonderful staff and very helpful! I would rent from this location in the future if I would need to use storage again.

I gave it a 2 because I had to wait 2 hours before I was done with everything including paper work but if I had to rate the customer care rep Gina, it would have been a 5. The unit that I reserved was not available when I arrived but it was still showing it was in their system. When they tried to get me another unit, after I viewed it and all, guess what... someone had reserved it for the following day. I mean, it was just a mess. The person who was on duty,Gina, was great as far as good customer service and trying to help me find a unit that would accommodate my belongings plus this was her first time working at that location. However, the main person who usually works at that store did a POOR job at keeping the correct information in their system. To sum it all up, the district manager got involved and had to come over and try to work something out since I did not want to go to another location due to the fact that this location was more convenient for me. Over all, I was satisfied with what she worked out, I just didn't like the fact I had to wait so long to get everything done.

Loved the experience. Lashea is great.

It was a very smooth and quick check-in process. Stacy and Lashes were easy to deal with.

Tracy ROCKED!! She was knowledgeable, friendly and fun to deal with. I would recommend this facility to anyone looking for a storage rental, definitely go talk to Tracy!!

Quanyse and fynesse very nice and helpful never had better people to deal woth in such a situation. ..

This storage rental experience has been the best. The store is clean and they offer all the supplies you need. The storages are large and are priced reasonably. A special thanks to Stacy who assisted me. I appreciate the outstanding customer service you offered and I appreciate you for taking time to answer all my questions. Thanks for the follow-up calls. *****Public Storage at 2423 Pleasant Hill Road, please keep up the good work.

Great customer service! Love the people at the front desk!! Great experience all together!

Awesome! Stacy freaking rocks!

LaShea and Stacy are the best!! They have great customer service and I love coming here to pay on my account at this location. The facility is always clean, I would definitely recommend customers to rent at this location. Keep up the great work!!

Lashea was great very professional and property well maintained.

Tracey and LaShea where very friendly and professional and explained the lease of the storage unit very well. The storage facility was very clean, bright, secure, and well maintained.

Tracy and La Shea was very kind and helpful. Good customer service.

This place is the best I have three units and love it. LaShea , Stacy are very helpful have excellent customer service

Very friendly, helpful,and professional. Recommend this place to a friend.

I had a great experience. The team (LaShea and Stacy) were very helpful and plesant. Thankyou, April Tillman

This is a very clean property Lashea and Stacy was very helpful. I had a great experience here thank you

This is a really nice property. Tracy and Stacy was very helpful they tried to sell me everything in the store when I only needed one thing. I really recommend this property for whom ever need storage.

The person whom assisted me name was Stacy. She was very polite and thorough with me. She offered me many different items within the store to meet my needs while having a storage there at the facility, even though I only needed one thing. I must say the costumer service was great! I recommend this location to whom is searching for a storage.

It has been a long time since I have actually enjoyed going to pay a bill. The staff at this facility are so helpful and always smiling. I walk in with a frown and walk out grinning from ear to ear. Lashea and Stacy are very customer service related and I am very pleased with them and the facility. Thanks for providing more than just a service..

Wonderful staff.