Public Storage Self-Storage Units at 2423 Pleasant Hill Rd, Duluth, GA

Dolly was very kind and super helpful in answering all of my questions!

Awsome

Great friendly service

Very thorough and professional service, David took good care of us.

David was amazing. He provided a great service and helped me out tremendously ! Thanks David

I gave it a 2 because I had to wait 2 hours before I was done with everything including paper work but if I had to rate the customer care rep Gina, it would have been a 5. The unit that I reserved was not available when I arrived but it was still showing it was in their system. When they tried to get me another unit, after I viewed it and all, guess what... someone had reserved it for the following day. I mean, it was just a mess. The person who was on duty,Gina, was great as far as good customer service and tried to help me find a unit that would accommodate my belongings, after all, this was her first time working at that location. However, the main person who usually works at that store did a POOR job at keeping the correct information in their system. To sum it all up, the district manager got involved and had to come over and try to work something out since I did not want to go to another location due to the fact that this location was more convenient for me. Over all, I was satisfied with what she worked out, I just didn't like the fact I had to wait so long to get everything done.

I had an outstanding experience with David at Public Storage! From the moment I walked in, he was professional, friendly, and extremely knowledgeable. He took the time to explain all the storage options and helped me choose the perfect unit for my needs. The facility was clean, well-maintained, and secure, which gave me peace of mind. David went above and beyond to ensure the process was smooth and stress-free. His exceptional customer service made all the difference. I highly recommend Public Storage, especially if David is there to assist you!

The customer service that I just received was above and beyond TOP NOTCH if I have to put it in words. David really helped me. He took his time showing me diffrent units while explaining the square footage lol which as a women was new to me. You guys have a true treasure working for you. Thanks a million David.

Mr. David treated me with the best customer service I've experienced in a long time. He was very professional and extremely courteous. Thank you, Mr. David for treating me kind!!!

My wife, daughter and I recently moved back to Duluth from Lilburn. The new house doesn’t have as much storage space as our previous house, so we decided to rent a 10’x30’ unit. This Public Storage facility on Pleasant Hill had just what we needed and is in a great location central to where we work, live and play. The property is always clean and tidy, thanks to David, the property manager. He is on site 5 days a week and is a very friendly, helpful and accommodating gentleman. We have been steadily downsizing all of our items in storage and no longer need the 10’x30’ unit. With this being the case, I visited David in the office and within 5 minutes, we had picked out a 10’x15’ unit to replace the larger one. It was a very simple transaction and the transfer was very smooth. If you are in need of a storage space or just somewhere secure to park a truck, boat or trailer, come see David at Public Storage. Thanks for your assistance David!

clean and well lit. Friendly staff,

OMG David is the best Public Storage Consultant ever! Thank you for the latest promotions!

David showed excellent & professional customer service.

I found the Receptionist to be very helpful and kind. She has made my experience a very pleasant one..

The Manager David is the best, always available and ready to help. I gave Public a one star because, My fee doubled without any notice. I never complained regarding any issues before because I know things happen.. It's alway one cart and that's never available, so I struggle with my things upstairs. I called customer service on July 6, to find out why the large increase and to see if anyone could be of any assistance. I was told no, only the managers could help with my fee.. I was then given an appointment for the next day to have a conference with a manager. I said should I pay now and speak to him tmrw. She said no because the manager will waive the late fee that you are going to get tomorrow. I said ok, After speaking to the manager, none of this was true.. I still had to pay $23.00 late fee and the doubled unit A512 price anyway because the manager couldn't assist me. I wasted my time driving 45 minutes to this meeting on Sunday when I could've been in church..

David showed very good customer services and straight to the point

"The store offers great products and service, but the limited availability of hand trucks 1 lol can be inconvenient during busy times . It would be beneficial for them to invest in more hand trucks to improve customer experience and efficiency."

Xavier was very pleasant in his greeting when I walked in the door and extremely helpful in answering all of my questions about the available storage spaces.

Perfect location and flexibility for me to store my spare furniture. Doreen did a great job explaining the bill which was confusing to me at first but finally makes sense. Easy!

Thank you, Doreen, for all the help when I moved out of my unit!

Was at this location and David was great assisted me and my brother I will definitely suggest this place

Today’s issue was resolved promptly and miss lady was very helpful!!! Thank you!!

Great customer service and Mardena is the best

Good customer service very responsive

Saludos/Greetings. 👋 Mardena was Jehovah sent. You See, My MOM recently Passed... Mardena was so kind hearted. She showed not only sympathy but empathy too. Public Storage, in my opinion should show their appreciation at least once year for people like Mardena. Show your appreciation!!! Thank YOU So Much... Sincerely, Marion C. Hampton 💕

I really appreciate the excellent customer service and accommodations given to me by Mardena! The facility is clean and secure.

The staff(Mardena & Kisha)did an EXCEPTIONAL job with assisting me with my concerns & needs. They did not stop until my needs were met to the FULLEST! I was impressed by how professional and patient they were with me during the whole process. They handled and knew they’re jobs very well. I will DEFINITELY recommend this storage to ALL my family & friends for future use. Thanks again ladies!!!😊👌🏾💪🏾

Mardena was very hopeful today with walking me through the erental

Mardena gave me very good service so happy with her service today.

I want to thank the young lady who has such wonderful customer service. They 30 50.You’re lucky to have her working for your company. Her name is: Mardena

The customer service and support I received recently from Mr. Donald was amazing! He was patient and very kind and helped me navigate my storage unit needs. I would definitely refer others to this facility and specifically Mr. Donald.

I appreciate the quality service renting my storage unit. It’s hard to get quality service nowadays. But Mardena was excellent. Thank you!!

My experience with Mardena was fanominal!! Her customer service is exceptional. I would recommend the Public Storage facility where Mardena works to any anyone because of her knowledge, customer service, her warm friendly and open personality. I MUST say Public Storage did a wonderful job in hiring Ms. Mardena.

I want to thank Mardena for her wonderful customer service. She was absolutely amazing with helping me through the process of my unit. Thank you thank you😁

Doreen was very helpful today while doing my rental. Thanks a lot

The 2 two employees who helped me today were Mardena and Sam was very knowledgeable and professional.

Mrs mardena, was amazing, patient , and courteous . Haven’t seen good customer services like this in eons !

manager is never there.very bad 😞.

Mardena is very good 👍

Mardina is a great help she is always looking out for the customers and finding them the best deals. She is so sweet she keeps the place clean and invitable. I appreciate Public Storage because of her.

Mardena was very helpful tonight she did a very good job

Mardena is very nice knowledgeable and dynamic...she is a keeper!

Had issues with my lock but the rep at the desk fix it for me. So grateful for her knowledge and patience.

Dirty; smell of rat/field mice urine is unbearable in the back units Rear gate hasn't worked in years

The woman that works there is very hostile in a low-key type of way. Storage was broken into and it was an interior unit. Don’t waste your time at this place. Also how does all units have their master lock now under her working but doesn’t have to pay the fee for it? Then thinks someone is paying a move out fee after their unit has been hit. Now if they did an insurance claim which they SHOULD have they get money. Save yourself the headache. Go elsewhere.

Great price, location, and customer service. My other storage unit went up on price so now I'm paying only a third of what I was paying!

Yesterday I rented a storage unit at the Pleasant hill location in Duluth Ga, The young lady who I spoke to on the phone and who also assisted me when I arrived was absolutely amazing!! Mardina has phenomenal customer service skills and a profound knowledge of the business. She was very professional and helpful. Thank you Mardina for everything

Do your homework before signing anything While Public Storage may be a national company each location varies drastically on service and product(s) provided. Other than "location" this facility is one of the worst I've ever worked with

Thanks for your help to Mardena great customer service

Stephanie she is very enthusiastic.

Stephanie did a great job!!! It's her second day, she's awesome!!! Also Mardena is great too, great customer service, what an amazing team they are!!

Clayton was good

Mrs mardena was awesome very pleasant experience

Mardena is fabulous!!! She was able to help resolve my situation with ease and professionalism. She is personable, friendly, and a pleasure to work with! Thank you Mardena!

Angie was very helpful with my move in today

Thanks to Ms. Mardena. She saved my life. She is extremely kind!!

Excellent customer service.

Mardena was Awesome from the time I walked through the door. I definitely would refer Pleasant Hill to my friends and family.

I had an awesome experience today with Christopher and Medina. Customer service from the time I called through my entire move in process from both individuals were very friendly and professional . Christopher was training today and he was great! He had taken time to tour my new storage unit ,explain everything throughly, and answered all of my questions with patience and a smile. I know that Christopher will be a great asset and go far wherever he chooses. I am in good hands at this location great customer service and very clean/well kept location. Thanks again Christopher and Medina I truly appreciate you’ll for making my day a smooth move-in day for me! ☺️🙌🏽

great customer service ms. maderna was very pleasant and well informed in regards to the company policies. i was able to submit payment very quickly

Ms Mardina was a very big help she was very clear on the instructions and what I need to do I'm very happy and satisfied with my experience with public storage and with her servicing me

Great customer service. Mardena is the best!

Mardena was very excellent and great customer service

Mardena's service was professional and the best.

I have had an amazing experience with public storage is absolutely phenomenal the staff is just superb and I was a truly truly blessed by miss Mardena & Zina we're top notch

Boss Supreme love everything about this location

The current manager, Nick, does not do his job properly and will be completely disrespectful on the phone when he is held accountable! I HAD TO PAY AN EXTRA MONTH AFTER MOVING OUT JUST BECAUSE HE DID NOT DO HIS JOB CORRECTLY!!! He spoke to me on the phone on May 11 when I told him I moved out on April 15 after paying my previous bill. He waits until I continue receiving emails of a balance before telling me after I called multiple times and he did not answer, " Oh, you have to remove your lock or you will still owe the balance" I was so angry about this and he eventually hung up on me. TERRIBLE CUSTOMER SERVICE AND A HORRIBLE MANAGER!!! When I first moved in , he didn't even have the lock in my unit like it was supposed to be. He looks uninterested in his job and he does not work to resolve the simplest of problems. They literally make anyone a manager nowadays. Go to another location!!

Ms. Rosanna gave me 5 star customer service. I came in with questions and she went above and beyond to help me. Thank you!

KIM IS A GODDESS! Contact "Her" for your Storage Needs!! After U-Haul storage up the road completely messed up my reservation (do not worry about the details!), I searched for an alternative storage facility and found this one. The lady that took the reservation was nice and all but upon arrival, KIM attended to us and believe you me, I was completely satisfied from hello! She listened to my needs and made recommendations that not only saved me a couple of extra $$ on a monthly basis, she also recommended options the ensure my property was safe and well taken care of. Demeanor, humor, professionalism, and so on... Kim met and exceeded all expectations of service and the truth is, if I could, I would send everyone I know to this facility and more importantly, to Kim.

Really chill place. Like no cap staff is very friendly. I would recommend this to anyone

To expensive

The reason that I opted to rent with this location was all of the positive reviews, so I'm really disappointed to have to leave such a negative one. After almost 30 days, I've YET to coordinate with the office staff to see and use my unit, and not for lack of trying! Timeline: 11/05 - Received confirmation e-mails and texts the night before that unit was ready. Showed up @ 9:30am, waiting until 10:30am (within office hours), and no one ever showed up. Turns out they were closed due to staff shortage, but never updated signage. 11/07 - Received a call from property manager explaining the staff shortage. I informed her that I would be in the next weekend to meet and start using space. 11/13 - Received call stating that my unit was improperly secured. I called back, spoke to the property manager, and found out this was an error in their documentation. I re-confirmed that I would be by that weekend. She suggested that I call a day ahead to ensure that they would be staffed at the time I wanted to arrive. I asked if she had a direct number or e-mail due to the previous experience and was told that "someone will be checking messages, so the number is fine." 11/17 - Called, left message 11/18 - Called, left message 11/19 - Called, no answer 12/02 - Called, left message, marked urgent At this point, I'm cancelling my rental. If I can't even get in, how would I ever get out?!?! Yes, the property manager is kind/nice, but that's not enough, and the headache is not worth it. This is my hail Mary and last attempt to communicate with the office, since they at least seem to respond here. TLDR: Try to find a rental location with more responsive staff. You've been warned.

Exceptional customer service from Keisha. Very sweet and helpful.

Store clerk lakeisha was knowledgeable about storage unit size I would need and helped with locks and boxes and the right amount of tape I needed

Thank you, Lakeisha, for helping me out because I was so confused.

Lakeisha was very knowledgeable and friendly when it came to helping me pick out the best prices for storage. This was the best overall experience 😀.

The woman i spoke with , Lakeisha, was very knowledgeable when addressing my questions about renting a storage unit as I look into moving to the area. She was very professional, helpful and polite ! I will surely be renting with public storage when the time comes! Thank you much!

Great place for storage and received the big time help from Keisha! Definitely would recommend.

This place really made is easy for me thanks to Keisha and I will recommend her to my friend

Nice nearby storage location. Went in to make enquiries and Lakeisha, the manager, was super helpful and knowledgeable with her recommendations.

Lakeisha was super sweet and so helpful!

Great customer service, LaKiesha gave well explained answers for all my questions. Definitely felt at home walking in.

I had a good experience thanks too lakeisha

I had a wonderful experience going to the public storage. The representative LaKeisha was very professional and knowledgeable, she answered all of our questions with ease. Her great customer service made my family feel very comfortable choosing public storage.

I had an amazing experience with dealing with Lakeisha. She was very helpful, knowledgeable and patient. It made my day.

Ginger, thank you so much ypu one of the kindest person I know and the best customer service ever.The best location in gwinnett.

LaKeisha was a very big help when answering questions I had for the company. Even convinced me to buy the bigger unit which definitely worked out in the long run. Thank you so much!

These guys were extremely professional. Kim and Sydney were super nice. I just rented two more spaces because of them. I am back at this location and Maryanne showed up and quickly helped me pay for my spaces and had an awesome attitude and great professionalism.

Louie was really with helpful with helping my find the right unit. This is the best service I have ever had going anywhere. Would very highly recommend.

All 3 young ladies was phenomenal in every aspect. I need these type of women running my company

They never have hand carts available and the Elevator is Always broken! Explain to me how you think people are moving large pieces of furniture from upstairs with no elevator? I’ll wait! No cameras and I always feel hella spoked out. Horrible place so store your stuff here. I’m only still there bc of inflation and the prices to rent a new storage at the same size I have 10 x 10 are astronomical!

Mr Lou from Public storage handled everything I needed in a timely professional manner . Thank you so much !!!!!

Lou was outstanding he got me completely satisfied with my visit Great job Lou thanks for your help

Alantis was great when I came in looking for a storage unit and he pointed me in the right direction. Also, his customer service was great.

I had to take time out to give my experience on a Amazing worker name Alantis!!!!! Thank you so much for you great customer service you provided me even though you didnt have the size I needed you sent me to another store that did!!!° Great work Alantis 👏 I am very pleased

Kim is so nice and just SUPER very friendly. I'm always greeted with a smile when I come in. Great job Public Storage for having her as my manager!

Kim was extremely helpful, courteous and very accommodating. She ensured what I booked online was what and wanted. Looked at it first before finishing all paperwork. A++++

I never thought I would be writing a review about a public storage facility. Sydney has been the kindest and most thoughtful person I’ve ever encountered in the service industry. She’s professional, kind and has gone above and beyond to make my experience an excellent one. The rest of the staff in the office also went out of there way to make sure I had the information I needed as I will be transitioning out of the space soon. I could not be happier with the outstanding service I’ve received. Thank you all so much!

Thank you very much. I appreciate yall. Thank you so much! Great service.