Public Storage Self-Storage Units at 2423 Pleasant Hill Rd, Duluth, GA

I found the Receptionist to be very helpful and kind. She has made my experience a very pleasant one..

The Manager David is the best, always available and ready to help. I gave Public a one star because, My fee doubled without any notice. I never complained regarding any issues before because I know things happen.. It's alway one cart and that's never available, so I struggle with my things upstairs. I called customer service on July 6, to find out why the large increase and to see if anyone could be of any assistance. I was told no, only the managers could help with my fee.. I was then given an appointment for the next day to have a conference with a manager. I said should I pay now and speak to him tmrw. She said no because the manager will waive the late fee that you are going to get tomorrow. I said ok, After speaking to the manager, none of this was true.. I still had to pay $23.00 late fee and the doubled unit A512 price anyway because the manager couldn't assist me. I wasted my time driving 45 minutes to this meeting on Sunday when I could've been in church..

David showed very good customer services and straight to the point

"The store offers great products and service, but the limited availability of hand trucks 1 lol can be inconvenient during busy times . It would be beneficial for them to invest in more hand trucks to improve customer experience and efficiency."

Xavier was very pleasant in his greeting when I walked in the door and extremely helpful in answering all of my questions about the available storage spaces.

Perfect location and flexibility for me to store my spare furniture. Doreen did a great job explaining the bill which was confusing to me at first but finally makes sense. Easy!

Thank you, Doreen, for all the help when I moved out of my unit!

Was at this location and David was great assisted me and my brother I will definitely suggest this place

Today’s issue was resolved promptly and miss lady was very helpful!!! Thank you!!

Great customer service and Mardena is the best

Good customer service very responsive

Saludos/Greetings. 👋 Mardena was Jehovah sent. You See, My MOM recently Passed... Mardena was so kind hearted. She showed not only sympathy but empathy too. Public Storage, in my opinion should show their appreciation at least once year for people like Mardena. Show your appreciation!!! Thank YOU So Much... Sincerely, Marion C. Hampton 💕

I really appreciate the excellent customer service and accommodations given to me by Mardena! The facility is clean and secure.

The staff(Mardena & Kisha)did an EXCEPTIONAL job with assisting me with my concerns & needs. They did not stop until my needs were met to the FULLEST! I was impressed by how professional and patient they were with me during the whole process. They handled and knew they’re jobs very well. I will DEFINITELY recommend this storage to ALL my family & friends for future use. Thanks again ladies!!!😊👌🏾💪🏾

Mardena was very hopeful today with walking me through the erental

Mardena gave me very good service so happy with her service today.

I want to thank the young lady who has such wonderful customer service. They 30 50.You’re lucky to have her working for your company. Her name is: Mardena

The customer service and support I received recently from Mr. Donald was amazing! He was patient and very kind and helped me navigate my storage unit needs. I would definitely refer others to this facility and specifically Mr. Donald.

I appreciate the quality service renting my storage unit. It’s hard to get quality service nowadays. But Mardena was excellent. Thank you!!

My experience with Mardena was fanominal!! Her customer service is exceptional. I would recommend the Public Storage facility where Mardena works to any anyone because of her knowledge, customer service, her warm friendly and open personality. I MUST say Public Storage did a wonderful job in hiring Ms. Mardena.

I want to thank Mardena for her wonderful customer service. She was absolutely amazing with helping me through the process of my unit. Thank you thank you😁

Doreen was very helpful today while doing my rental. Thanks a lot

The 2 two employees who helped me today were Mardena and Sam was very knowledgeable and professional.

Mrs mardena, was amazing, patient , and courteous . Haven’t seen good customer services like this in eons !

manager is never there.very bad 😞.

Mardena is very good 👍

Mardina is a great help she is always looking out for the customers and finding them the best deals. She is so sweet she keeps the place clean and invitable. I appreciate Public Storage because of her.

Mardena was very helpful tonight she did a very good job

Mardena is very nice knowledgeable and dynamic...she is a keeper!

Had issues with my lock but the rep at the desk fix it for me. So grateful for her knowledge and patience.

Dirty; smell of rat/field mice urine is unbearable in the back units Rear gate hasn't worked in years

The woman that works there is very hostile in a low-key type of way. Storage was broken into and it was an interior unit. Don’t waste your time at this place. Also how does all units have their master lock now under her working but doesn’t have to pay the fee for it? Then thinks someone is paying a move out fee after their unit has been hit. Now if they did an insurance claim which they SHOULD have they get money. Save yourself the headache. Go elsewhere.

Great price, location, and customer service. My other storage unit went up on price so now I'm paying only a third of what I was paying!

Yesterday I rented a storage unit at the Pleasant hill location in Duluth Ga, The young lady who I spoke to on the phone and who also assisted me when I arrived was absolutely amazing!! Mardina has phenomenal customer service skills and a profound knowledge of the business. She was very professional and helpful. Thank you Mardina for everything

Do your homework before signing anything While Public Storage may be a national company each location varies drastically on service and product(s) provided. Other than "location" this facility is one of the worst I've ever worked with

Thanks for your help to Mardena great customer service

Stephanie she is very enthusiastic.

Stephanie did a great job!!! It's her second day, she's awesome!!! Also Mardena is great too, great customer service, what an amazing team they are!!

Clayton was good

Mrs mardena was awesome very pleasant experience

Mardena is fabulous!!! She was able to help resolve my situation with ease and professionalism. She is personable, friendly, and a pleasure to work with! Thank you Mardena!

Angie was very helpful with my move in today

Thanks to Ms. Mardena. She saved my life. She is extremely kind!!

Excellent customer service.

Mardena was Awesome from the time I walked through the door. I definitely would refer Pleasant Hill to my friends and family.

I had an awesome experience today with Christopher and Medina. Customer service from the time I called through my entire move in process from both individuals were very friendly and professional . Christopher was training today and he was great! He had taken time to tour my new storage unit ,explain everything throughly, and answered all of my questions with patience and a smile. I know that Christopher will be a great asset and go far wherever he chooses. I am in good hands at this location great customer service and very clean/well kept location. Thanks again Christopher and Medina I truly appreciate you’ll for making my day a smooth move-in day for me! ☺️🙌🏽

great customer service ms. maderna was very pleasant and well informed in regards to the company policies. i was able to submit payment very quickly

Ms Mardina was a very big help she was very clear on the instructions and what I need to do I'm very happy and satisfied with my experience with public storage and with her servicing me