Kinda was on time, knowledgeable, and helpful!
Ms. Chanté and Kindra were very kind and helpful in trying to help me with a situation that I had going on with my storage unit. I really want to thank them for helping me!
This is one of the best units I've ever rented at. The staff is attentive and respond well to in person inquiries. Antoinette Cornelius when above and beyond to get exceptional service, I would highly recommend storing your stuff at this facility. If you prefer a seamless experience.
Kindra was soooo amazing I was struggling to put my things up she found me carts that was all over the property. She went out of her way to help me. She was very friendly, professional, and very punctual. Thank you Kindra for making my angey move a happy one!
Outstanding Service and Experience with Kindra!
I had the pleasure of working with Kindra at Public Storage, and I cannot express enough how impressed I was with her professionalism, kindness, and efficiency. From the moment I walked in, she went above and beyond to ensure that all my storage needs were met with ease.
Kindra patiently answered all my questions, helping me find the perfect unit size and explaining the pricing and rental process in a way that was clear and transparent. Her attention to detail and willingness to assist with any concerns truly made me feel like a valued customer.
The facility itself was clean, secure, and well maintained, but it was Kindra’s warm and friendly demeanor that stood out the most. It’s rare to find someone so dedicated to ensuring an excellent customer experience, and she made what could have been a stressful process incredibly smooth and easy.
Mrs Angelica was great and brought a smoothe rent and moved
Terrible Service - Do Not Recommend!
I had a reservation with Public Storage for October 13th, and no one from the property showed up to remove the lock. I had just moved from out of state, so this delay has cost me extra money and unnecessary stress. I wasn’t the only one affected either—there were three other customers waiting for hours with me, and no one ever showed up.
I’ve called and left several messages, but no one has returned my calls. The office is never open during the posted business hours, and you can’t get through to a real person on any of the phone numbers. The lack of professionalism is shocking. I don’t know who the property manager is, but they’re clearly not doing their job and should be replaced.
This has been a horrible experience from start to finish. I do not recommend this place to anyone—save yourself the headache and go elsewhere!
Tae did such an amazing job helping me today I wish I can give him TEN STARS I’m glade I came here
Great experience interacting with Tae
Definitely recommend!
Tae at 1801 savoy was awesome!
Thank you Tae for your amazing customer service and your incredible help on going above and beyond to make sure I find the perfect unit.
Wonderful customer service! The best storage facility I have ever used! Highly recommend!
This has to be the single worst place to have a storage unit. There's access control but you can't get to your stuff after 9pm. There's a dumpster there, that you can't throw things away in. The staff and management are rude constantly. Raised rent by $50, for no reason, and you get nothing for it. Do better than me. Pick a different brand and do the research before signing up.
Be cautious—they increase your rental rate every three months. It's frustrating. Don't be fooled by their initial special rate, only to face hike after hike. The staff suggest moving to a new unit, which is a poor business tactic. This is the worst storage company I've ever used. I'll be switching to a company that reviews rates annually, not every three months. This place might be okay for short-term storage, but it's definitely not a good fit for long-term use. I wouldn't recommend them to anyone—dealing with them feels like dealing with a shady car salesman.
Lavin is so amazing! He was so helpful. This is why my family has used this location for over 30 years! Incredibly and kind. Can't say enough about this location and about Lavon! Again public storage has taken me away!!
Lavon was super helpful and and got me set up with a unit and lock! Great sense of humor and customer service. Friendly and helpful. Thanks Lavon!
One of the most cleanest and inviting public storage place I’ve ever been to. This location is very safe to leave your stuff here!
I have used this location 1801 Savoy Dr. for over a year. I have not had much interactions with the staff however, when needed the staff is AMAZING. I talked to Kendall on the phone with several questions. He was extremely knowledgeable and helpful. He also came up with a better solution to what I needed accomplished. He informed me his manager Darius would be able to further help me upon my arrival.
Today I had the pleasure of meeting Darius who went above and beyond. I am thankful to the superb customer service and the cleanliness of the property. If anyone should ever need a storage unit I recommend this location. Thank you Darius for all you do and making my process easy.
I was very satisfied and pleased with the service I received from Mr. Darius. He was very helpful, patient, and professional!!!!
My Boy Darius Did His Thing !!!!!
Guy in the store was pretty helpful.
Awesome customer service, and a great location
Wonderful staff! Darrius & Alia gave outstanding customer service. .
Darius was very professional and knowledgeable. Customer service was impeccable very environment/ facility. Other leadership was available and supportive. Highly recommended
Management is terrible at this location. No one is ever at this location nor do they answer the phone!!
Kalia at (1801 Savoy Dr Chamblee, GA) is the best I went in today 07/28/2023 to switch my unit for a bigger one and she help me out and made the process easy. Without hesitation she took me to the new unit to make sure it’s the size I need and took care of the switch process with easy. Kalia customer service deserves a 10 star because she went above and beyond.
Why did you all go up on my rental fee. What did I miss in the fine print for it to go up $8? Im cancelling asap! Oh and then they have a rep call me randomly asking if I was cancelling, why didnt you have the rep fix my payment instead of asking slick questions trying to see what my next move was!
Akia was most helpful and made made sure everything ran smoothly
Easy to setup, easy to use, decent price, Our rep Akia was very helpful.
LaShana was very friendly and helpful. This location is very clean and the staff (LaShana) is amazing.
Thank you for your help
~Mr. & Mrs Chester~
Rashand was nice, she helped with downloading PS App
Shan was brilliant and so much help. Knowledgeable about the building and gave great advice. Would recommend to anyone!
Came in today MrsAkia was a pleasure meeting and helped me get what i needed quickly and professionally. Thank u, Akia!
Jackie was amazing and very helpful throughout whole process, she was clear about all the details in a timely manner, highly recommended.
Great service easy set up and very friendly
Akia was very helpful! And respectful! Thank you for all your help today !
Akia was by LITERALLY A LIFE SAVER, she helped me beyond what I expected with the hick ups I had. Idk what I would have done without her!!!
Akia helped us today, and when I say she is truly amazing!!!!!! I will be recommending everyone to come straight here. All of the workers had smiles and were ready to help! Akia was very friendly, informative, and all around an amazing person.. I can personally say we will only deal with this location! TRULY AMAZING
Thanks Akia for all the help. You are amazing!
Akia has been so helpful over all these years. I really appreciate all your help. Thanks!
Mary made the process as easy as possible. She was extremely helpful and addressed any questions we had! Thank you so much!
Akia was incredible! She was very patient and very detailed with all the information! She also was kind and mindful. She made my day during a difficult time!
Miss Mary is absolutely THE BEST. She always goes above and beyond to help the customers.
Akia was awesome stayed late to take my payment Thank you for your help
This is not the place to rent long term. Pricing has changed three times and I’ve rented a unit for less than 6 months. The doors on the side of the building have been broken since I started renting here, and there is almost never an employee on the property making it next to impossible to resolve issues.
I’m extremely disappointed with this facility.
Update: After posting this review I received a call from Management and the customer relations team at public storage, both the owner and the team at public storage worked to resolved above issues. The doors are now functioning and I was able to discuss rates for my unit. From what I have seen they are also making an effort to be more responsive to tenants.
Akia was wonderful. Great customer service. Would recommend this location if you need storage.
I worked with Mary to reserve a storage unit. She was very patient, informative and showed me various spaces, before I decided on the unit that worked best for me. Thank you Mary, for your excellent customer service!
Akia and Cameron has excellent customer service best I have seen in Georgia yet. Great facility.
Ms.Akia was very knowledgeable and helpful.
Great Customer Service staff is always very helpful and informative
Clean Facility
Easily accessible has 2 elevators
always a place to park
has EV Chargers for electric vehicles this is my favorite
public storage location
Ms. Mary made the process very easy for a first time storage use. She walked me through the unit and was thorough in explaining. ThankS for this great experience!
Tony at Store 1865 is Awesome!!! They need more people like Tony!! Thank you Tony for your hard work helping me.
Safe and easily accessible place to keep your stuff. Great staff
Absolutely love Akia! She has a great personality helpful
Akia gave great customer service very warm and friendly
Nice property clean and well maintained. Carts available and manager was very friendly.
Akia and team are absolutely wonderful and professional. They are helpful with anything I need.
Aside from that, I feel the place is clean and secure. I would rent from them again.
Akia - such an AMAZING HELP! The process was so EASY & I love it !!
Very nice and clean facility that has parking and controlled climate. Free parking.
Good place when elevators working
When this place was managed by Cube Smart was excellent; once became Public Storage service, cleanliness and maintenance got worse, they only know to raise rates and have arrogant 'customer service' .
Mrs. Mary saved the day at last minute. She has been a life savor today. If she’s available please come & see her. She will make it happen for you 💕