Public Storage Self-Storage Units at 820 Fairburn Road SW, Atlanta, GA

Aaliyah and Carlos were very professional, knowledgeable, and great customer service. I would definitely refer my friends to this location.

The people was very helpful,and the place was big, clean and smell really good

This company is the worst, their customer service is very rude and unhelpful. I moved out of my unit 3 months ago and they're still charging me, when I asked for a refund they said we are not refunding you and hung up! I asked again and they said it's up to the property manager, so I contacted but I never heard back from them. They do not have their act together. Absolute worst furniture storage company very unprofessional, save your time and money and go elsewhere.

I reserved a unit on Thursday for Sunday, went in the office on Sunday to make sure every thing was in order. I payed for moving help only to get there and notice a lock on the unit that took 15 minutes to locate. I called public storage and after being transfered stayed on hold for a while. I was told that I would have to come back tomorrow when the office was opened. My problem is who's going to find and pay more movers? Whose going to stay up and watch the unlocked truck with all my belongings?. This truck is to be returned by q2am. Why do I have to call off with no sick time left. I was offered 25 dollars after I asked these questions.

Aliyah, was a great representative today, very helpful and knowledgeable. Everything done in timely manner. Would recommend recommend her anytime

Aaliyah is awesome!

I don’t like to feel claustrophobic; I didn’t feel this way in this storage, and it didn’t feel shaky. I like that they have climate control, but I would like to see more rolling carts to put my stuff on. Most of the time, I have to wait for one, and that can take a while.

Niesha was awesome great personality very very helpful and knew exactly what I needed was on target with the prices.

The price increase is ridiculous. 40 extraordinary monthly payments

This is my 1st time ever having to rent a storage. Ms. J (nickname)I gave her since I'm not good with names, was my Rep and she was awesome. Her customer service was on point. She answered any and every question I had concerning the unit I wished for as far as climate control, cameras onsite etc. She made the experience less nerve wrecking. I appreciated her services.

Good service!!

How’s this for custom service? I pull up at 3pm and I see the associate locking up the office. I asked if they were closed and she said “No, but I’m going on my 30 minute break”. Lock the office and got in her car and drove off. I was there to buy boxes for an upcoming move. I have been an online paying customer for over 2 years. She was not concerned about whatever my issue was (which literally would have only taken a few minutes to but some boxes), she never asked. Just locked up and got in her car. I’ll be very happy to leave this place. This is not the first incidence of poor customer service, just the one I finally got frustrated enough to write about. Public storage as a company may be OK but every location if different. Choose wisely.

Public Storage is trying to rip me off. I have had my storage since June 2022. I have never been late. I moved out of my storage on Sept 1 2023 before 1130AM. I left the storage clean and ready for the next customer.I was told I owe for the entire month of Sept because I should have moved the day before Aug 31. I understand if you are charging a prorated amount, but it is unfair to charge for an entire month.

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It okay

The 3 young ladies who were at the front were so professional and made my experience smooth and easy. Thanks Aaliyah!!!

Aaliyah showed great customer service and great attitude,I was very impressed with the service I received and will be coming back in the future when needed

2023 Had some billing concerns and spoke with a young lady named Chanel. She was able to address my concerns satisfactorily and quickly. Thanks, Chanel! 2022 A little pricey. Uhaul has the same size space WITH climate control for less. Move-in process was seamless.

Very professional, knowledgeable and helpful!!!

It is a great location, Staff is very nice and friendly! Spacious storage’s love it!!!

The staff here is great! Thanks Niesha, Horace and Aaliyah!

Aaliyah and Niesha were great, thanks ladies!

Aaliyah and Niesha were ABSOLUTELY AMAZING!!! Both ladies were courteous, knowledgeable and personable. If you need storage space go talk to them!!!!!

AALIYAH was awesome and very knowledgeable. I'll continue to recommend Public Storage Fairburn Rd location.

Best experience every Aaliyah went a love and beyond to make my experience easy. I was very stress when I arrived but she made everything much better. Thank you for and awesome experience. We need more ppl like her.

I was greeted by Aaliyah with a beautiful smile and she was very helpful and even saved me a few dollars. The facility is well clean and well kept.

Ms. Danielle offered GREAT service, she was quick, efficient, and informative. There was no wait whatsoever, we truly appreciate all her help, patience, and kindness. Thank you!!!!

I ran into Chanel while visiting my unit. She was very helpful and gave me a lot of advice about my unit and the upkeep. I will be reaching out for her help again!

The woman that was at front desk was excellent, great personality and on point.

Niesha was AWESOME. Great customer service very amazing personality. She was willing to go above and beyond to assist us with our needs.

Friendly, patient staff. The process of renting a storage was made very simple.

I want to honestly say that you all are this location are awesome I really been having hards times you always go over beyond to help me maintain.They definitely have been Good sent for me I would love to thank you all at the fairburn road location.

I came in to down size my storage space and staff was polite and helpful especially the lock smith lady.

It's clean

Love the storage space nice and clean friendly staff.

Go to Cube Smart! They do free reservations unlike Public Storage. They keep your money if you cancel and have countless break-ins! Terrible place to do business with! Run while you can!

Magically it’s ppl in the office if your payment is late but when your property is destroyed due to mold that developed in their climate controlled unit they are nowhere to be found…

This place was my worst experience in all my life! The first encounter was great but that person apparently left shortly after and everything went downhill from there. My lock was cut off of my unit and a new lock replaced it. At the office they told me I was using the wrong unit. After that was resolved, I STILL had to pay another $25 for a new lock. I was on autopay so my payments were automatically deducted. The following month (2), I received a notice that I had not paid. A new person was at the counter and she was very pleasant and knowledgeable. (I never saw her again!) She looked over my account and found that I was being charged for two units. So she corrected that error. I decided it was time to end this nightmare. On my day off, I went to the location to remove my items. I could not enter my code to open the door so I went to the front office. The manager from hell was at the desk and said something was wrong with the door entry system so no one was able to enter the building. There were numerous people in the room and she was yelling for everyone "get out" so she could find out what to do. It was not corrected until the next day. I returned to retrieve my things. It was clothing because I don't have enough closet space at home. Upon removing my things, I found that my leather coat was missing. I didn't even bother going to speak with her considering I had to pay for a new lock that I did not destroy, she definitely was not going to do anything about my stolen item. There may have been more missing but I was just disgusted at that point. I have used Public Storage before and it was NOT like this one. Steer clear of this place if you are looking for storage!!!!!

BEWARE BEWARE of enrolling online. Enrollment online forces an AUTOPAY enrollment with whatever method of payment you use during online enrollment. Call customer service immediately after enrollment to opt out of AUTOPAY, if you wish to opt out. I opted out and their trap system still enrolled me. Bring a broom My unit was also dirty upon move in.

Shaundra and Kymara were absolutely amazing. They gave me the best customer service ever! They were so pleasant and so helpful. They made my day.

I really hate Public Storage.

Great Representation!!! Awesome!!! FDA carle, Kay AWESOME!!!!

This is a newly built facility but it.is.dirty and down right nasty. The pictures I’ve included are from two different visits on the same day. They don’t clean up daily. The elevator smelled of urine and the carts were no where to be found the first time so I had to come back later that day. This would be a great location if they kept it clean. The standard for how the customers treat the property are set by the staff. Every single time I come, there is trash everywhere. Whether it’s morning or evening.

Let 👏🏽me 👏🏽tell 👏🏽you👏🏽 about👏🏽 Patrice! . She asked questions when confirming my reservation, then assisted me in finding the right unit for my needs and @ a GREAT rate! This is how customer service should be, helpful, friendly, and fast.

Ms.Gidget was very helpful with assisting me with logging into the link and walking me through the steps process.

Sabrina was amazing to me this morning. She was very patient && answered every question I asked. I really appreciate the customer service.

This place is wonderful and it was just what I was looking for and that young lady that was on duty was great and I would tell anyone to go to public storage because they are the best.

Great and clean atmosphere

The person who helps you get your rental together did a phenomenal job with assisting me.

I Did A Reservation On Line When I Got There They Had All My Information So All We Had To Do Was Complete It And Pay And The Storage Units Are Nice It's Up To The Individual To It Keep Clean 🙂🙂

Costumer service was everything to me. The young lady really heeled me to understand and even walked me thru the maze to find the unit.

Leon is great customer service very informative.

Demetrius and JuJu was best customer service ever!!!

Julia is very very awesome she gave me all the assistance that I need thank you very much and then hit me

Today I secured a storage space at 820 Fairburn Rd Atlanta I was assisted by Demetrius who was more than accommodating! He helped me more than I ever anticipated. He made this an exceptional experience! Thank you so much Demetrius!😃❗️

They were able to help resolve the issue I was having with a refund. Been going through it so I appreciate it!

Heather was awesome! The facility was new, clean and easily accessible! Don't hesitate to store your stuff here...and ask for Heather!

Bad communication, they just want the money.

Is there a customer service representative on the premises on Sunday?

Jameelah and Heather had great customer service! Definitely would recommend this location. Tggggf

Demetris was a wonder help and got me a great deal.He even helped me pick out storage for my things. And told me about the current $1 special. 😀

Jamellah was extremely pleasant during my short notice reservation. I appreciate everyone's customer service and kindness. The facility is really clean and easy to navigate. Thank you all very much.

Heather gave me OUTSTANDING 5 star service today and gave me all the information on storing my items. Thanks Heather!

Heather was awesome today!! This is ny first time using storage and Heather was a god sent angel!!

Heather did good she is the best

Heather definitely help make a difficult situation easier to get through. My unit was broken into. Heather was patient, pleasant, well informed and helpful.

Heather was super friendly patient and knowledgeable!! I appreciate everything she has made this move a breeze for my client!! Thank you Heather so so much!

Service was great with Heather who broke down in details what was owed and all the terms. I will recommend to others. Thanks!

I rented online and had to switch to a bigger unit Michael related the message to Heather they were both very polite and transparent with my upgrade she went the extra mile to make this experience as easy as possible cause moving is very stressful and I'm in the new climate control facility it's so nice , Thank you Heather and Micheal at the Fairburn Rd location

Heather and Jameelah gave us all the info on the spaces today! Great 5 star service!

Heather and Jameelah were very patient and understanding through the process !! Definitely recommend this location !! Thanks for providing exceptional customer service !!!

Came in to location greeted by Shaundra very nice lady love her attitude great customer service

On point great professional attitudes

Nice courteous customer service and a very clean facility! Jamilia Mike and the rest very helpful!

Heather was awesome so helpful

Heather was very nice and helpful.....thanks Heather

BEWARE of price gauging.... I rented a unit about 3 months ago. The contracted rate was 349.00. They raised the rent to 427.00 just because they can. DO NOT RENT FROM HERE. You may budget for the rate quoted, and they can continue to raise the rate as much as they want. The contract means NOTHING. If you rent from here, be prepared for rate changes at any time.

Ariana is the best she has worked at two locations and every time she always make sure everything is correct and fixed I love her service you can’t find a better person to help you when it comes to Publix storage she is friendly knowledgeable and does everything in her power to help you with what you need y’all need to go ahead and make her a manger ASAP

My experience today 12/312021 @ the Fairburn rd. location was all about 10 stars! Shaundra really demonstrated great customer service! The job that she professionally presented me was breath taken! Thanks for the opportunity!

Clean facility

Very friendly customer service.

Jordan A. Helped me with My Mold Problem And Got Me Situated! She A Real One! Keep Up The Good Work.

Tracy was very helpful and informative with my renting process Jordan A . was a great assistance as well , glad I rented here .

Pleasant. I received a call after reserving the unit. Quickly signed me up and had my key in no time. Great service.

Thanks Jameelah for all your help

Jameelah was great! She was very helpful and was able to Answer all my questions she has so much knowledge I could tell she’s know what she’s doing!

New! Clean...Jameelah provided us w/ excellent professional service.

I really enjoyed my experience at public storage. The customer service was amazing. I spoke with Jordan A. She very nice and welcoming. Jordan A. Made my experience out of this world. If I need another storage unit I will be coming back to see you. Thank you so much

I spoke with Jordan Arnold over the phone and she has great customer services.

I had an great experience here. Ms.Arnold was very informative and gave me exactly what was needed! thank you

Jordan A was so helpful I wish I could have her as a work I like a hard work woman like Jordan A

I enjoyed our experience very informative and polite. Very Friendly Service. It was easy and fast!

Extremely clean, the staff are very nice and pays attention to detail.

Jameelah was very knowledgeable. Thank you for your great customer service

Jameelah is awesome

My belongings were in tact and there was someone there to assist with paperwork

Jameelah was very helpful very good customer service

Wonderful visit, Jameelah was excellent... professional, very informative great personality and the property was clean and very well maintained... I’m empressed ! Jameelah deserves a raise from this company!

Very helpful and friendly

EXCELLENT 🙌🏽 service clerk ABOVE AND BEYOND the call of duty.... made what I thought would be a challenge EASY🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽

We rented a unit this weekend and Jameelah was super helpful, efficient & professional! Property looks great - will update this review after we move in.

I am planing to move next month and when i called and spoke with the young lady Jameelah she was very helpful she had so much knowledge about the company and how things worked. I really appreciate her and feel very comfortable storing with public storage next month.

Jameelah is amazing! Great customer service I wish I can give more than 5 stars!

It was very clean an Danessica was very helpful an took care of me

I can not express enough how wonderful Jameelah is. She has 5 star customer service!!! Traveled all the way from Buffalo New York to Georgia and i was exhausted. The last thing I wanted to do was deal with moving my belongings into a storage but jameelah was so pleasant and really made me feel welcomed. She explained everything to me throughly with a smile the whole time not to mention the property was very clean and sterilized #1 must with everything that is going on. I dont know who needs to see this but she definitely needs a promotion WAY TO GO GIRL and thank you so much!!!!

I received such wonderful customer services from Jameelah! Jameelah was very professional and informative.Also, the property was very sanitized and cleaned that’s always a plus in my books!Thank you so much Jameelah you’re awesome!

Great experience. Jameelah was very help and provided excellent customer service. I would recommend for anyone needing to rent a storage space. Thanks Jameelah!! Thanks

Jameelah gave excellent service

Online and the neon sign out front says $1 first month. I was told the sign was malfunctioning and they had to get it fixed. That is false advertising! They still would not honor the price.

Had a very pleasant experience. I was in and out quickly. Jameelah the customer service rep was very friendly and polite.

Patrice has great customer service and provided me with a discount.

Very professional and quick friendly service.

This was one the greatest experiences ever. The place was always clean and the employees are very nice and friendly. I’d highly recommend storing your things here.

Really great service and very professional business thanks to ( Cassie ) for helping me 😀

Excellent Service

I would like to thanks to Ms.Cassie @ this location with my transition out and was very understandable with my current issues

JAMEELAH AND Cassie werevwonderful sales associates. Jameelah was very knowledgeable about her products. Cassie was very hilarious.

I came in to rent a unit. I had a very bad experience at another location. Ms Cassie kept me from leaving. I needed a unit more affordable and she took the time to look up the South Cobb Drive location. She was very nice. She saved me the tears the first property caused me.

Cassie did a wonderful job with my move in. She was very knowledgeable about her products. She was very patient, kind and extremely funny.

I rented my unit online. MS Cassie is awesome!. She called and ensued that I had everything that I needed. Ms Deja was awesome as well!!

Jameelah is wonderful she called me when I left items outside of my unit I am so grateful to her for the customer service she showed Give that young lady a raise thank you Zina Tucker 😃😃😃😃😃😃😃😃😃

Great customer service! Casie and Jameelah helped us in finding another public storage at a more reasonable price with the $1 promotional offer. Thanks y'all!!!

Cassie was wonderful and provided the best of customer service! I would have loved to have got my unit there but unfortunately this property is not equipped with climate control and there was a customer there that showed me how her stuff in her storage unit got molded! If it weren't for that I would have got my unit there. I suggest that this property invest in climate control as this is going to cause you a lot of complaints and insurance claims. But I was pleased with the way that Cassie went above and beyond to try her best to accomodate me - she even called the property that had climate control to see if they had an available unit there for me.

Great customer service from ms.cassie

i made a reservation online i had spoken with the lady 3 times on the phone the day i was suppose to have gotten my unit i told her i didn’t know what tome i was getting off work but i will be there she said ok as long as i’m there before 5:30 pm so i get there and she says oh i sold your unit first come first serve i said how did u sell it first come first serve WHEN I MADE A RESERVATION FOR THAT UNIT AND I SPOKE WITH HER ON 3 OCCASIONS TELLING HER THAT I WILL BE THERE ON THE DATE OF MY RESERVATION SHE SOLD MY UNIT AND DIDNT HAVE A CARE IN THE WORLD NOW IM TRYING TO FIND A STORAGE UNIT CLISE TO MY HOME AND I MOVE NEXT MONTH AND CAMT FIND A UNIT THIS IS SO SAD AND IT WAS VERY UNPROFESSIONAL THE WAY THE REP SOLD MY UNIT

Everything was great. Clean and nice facility. Easy process checking in. Spacious and great location. Ms. Cassie was great in explaining and showing me around.

Came in with my sister to rent a parking space. We weren't able to due to the vehicle not running but the manager working, Somer, was very courteous and informative. We will definitely come back if we need a space!!! Thank you!!! 😊

Had a great move in experience today!! The lady that helped me out was awesome.

Jameelah was very professional and informative about everything I needed to know. She answered all of my questions and made me feel comfortable about moving my stuff to Public Storage. Thank you sooo much.

Jameelah was great! Fast & friendly.

They are absolutely horrible and Way too overpriced.

Akeyla was very helpful and knowledge of facility.

Akeyla and Cassie We’re wonderful Great customers service

Worked with Aaliyah today and even though I wasn't ready to rent a unit, she secured the price / promo through a reservation. She has great customer service, completed with a smile.

Great customer service and lots of options Jameelah was very kind and patient and answered all of our questions

Very clean. It is a new facility

Came to the Fairburn location to inquire about a space but they had none available but Jameelah went above and beyond to make sure she found a space that would accommodate us ... great customer service

Giving one price online and it ends up being 3 times the quoted price, they make you buy insurance and a special lock

The entire staff was very knowledgeable and very friendly. Ms. Jameelah was very helpful. The process was very smooth. Thanks to the staff, Jameelah, Akeyla and Ceddric👍🏽

Jameelah was very kind, informative, and professional. This was a easy process and I will definitely recommend.

Jameelah did an amazing job providing information and options for my unit . Cedric provides well needed customer service and appreciated curtesy amongst my wait . I am a tad bit displeased however in the lack of customer loyalty promotion . I even asked about the HR department because great employees like these deserves a company offering them incentives and bonuses.The help was amazing !

I purchased a storage unit yesterday (October 16) from Public Storage on Fairburn Rd., Atlanta GA property number 77514 from Ceddric, and I must say I was truly pleased. Ceddric was very professional and had great customer service, he was attentive, knowledgeable, informative, and very easy to communicate with. Ceddric made sure that I knew all of my financial obligations and understood just what I needed to proceed with the purchase of my unit, and he is very mindful of your time and his, you will not be there all day trying to do business. The storage facility itself is very clean, and that was another plus for me. I give this manager a 5 star rating, and if you meet him you'll see why. If you live in the area and need storage, please visit the facility on Fairburn Rd., the units are going fast, but...the price is right! I will refer friends.

This was the best storage experience! Cedric from Mississippi was the best. He was professional, courteous, patient, and kind!! Excellent customer service!!! Give him a raise and treat him well!!

Great service thank you Jameelah and Aryel

Made a quick payment for my aunt and Jameelah was very professional and quick.

So far, so good. This new one on fairburn rd is nice and clean!

Jemeelah and Aryel was very very helpful and very knowledgeable about the equipment as well as their storage units, excellent service.

Jameelah and Cedric were very friendly and helpful. We were undecided as to where to go. They made it easy for us to choose this location. I highly recommend this public storage location.

Thank you jameelah for the great customer service , the staff at this location is amazing

I Love This Storage Unit Big Clean And Jameelah At The Front Desk She Is So Amazing And Very Respectable.. She Was Patient With Me Had To Get All My Information Right And All Times They Kept A Smile Her And Her Other Coworker I Love They Energy ... Will Refer Friends !

This location is very nice. Customer service from Laporchia was on point. Overall very happy!