Public Storage Self-Storage Units at 820 Fairburn Road SW, Atlanta, GA

Carlos and Aaliyah were so helpful today. Moving can be overwhelming but they made it easy. Super fast and proficiency I was in and out. Great customer service these 2 made my day so much smoother

Great service from Carlos and the team. Thank you so much for your help and I appreciate the tour of the units.

This was my first time getting a unit and Carlos was so helpful. He made the entire process super easy and explained everything. Great customer service!

Aaliyah was the best customer service representative I have ever met. My situation was really bad and once Aaliyah gain control of things it became the best experience at Public Storage. I want to thanked Public Storage for hiring professionals like Aaliyah to deal with actual people and when a problem occurs. Aaliyah have a great day and thank you so much for being an experienced professional customer service representative!

This crew is AMAZING! I worked with Niesha and Aaliyah and they made my day! So professional and Jeff is the best ever!

Price gauging. I went from 98 to now 253 pre month. This is ridiculous. I work three jobs to keep up with things. Stop raising the rates. This is approximately what I pay. I'm furious. I'm at different location. Talked to the district manager and he was really helpful and gave me a discount.

Customer service is always great here! They're always giving great advice to my storage needs. Looking forward to continue my business with Fairburn Rd. Public Storage. Ask for Niesha! She is very knowledgeable and always gives great customer service.

Keep these girls Aliyah, Jane’s, Shinika. They are the best!

The best public storage in the state hands down!!! Professional helpful clean respectful.

The staff @ the fairburn rd location is stellar. They are very professional and they go over and beyond to cater to the customers needs. Aaliyah and shanicka are the bomb. Thanks for everything and continue to be great!! A very satisfied customer!!!!

I have had a great experience from the on line reservation experience to the office staff. I had to make a last minute change to my storage size and Aaliyah was a great help. The facility is clean, well lit and has security! I recommend this storage space to anyone looking for good customer service

Big shoutout to Niesha for her help and her services! Great employee at Public Storage

Jeff , Shinika, Aaliyah they were very nice and gave excellent customer service. We had issues with the unit but they were very helpful and assisted and any way they could. Thanks guys

Exceptionally great service from Jeff to Ms. Shinika. Thank you for helping to make my storage stay a smooth process!

I have been a Public Storage customer for months now and my experience has been sincerely TOP NOTCH! Starting from Upper Management Jeff S and Derek L, Property Manager(s) Aaliyah B, Shinika W and Nekoz J. When I tell you these people are amazing in their own right, I have NEVER received such service at a storage facility in my entire life and I am 54 years of age! Usually when you call a company for assistance, you are taking a 50/50 chance but not at the Fairburn Facility 820 Fairburn RD, you are GUARANTEED the BEST SERVICE from anyone who picks up the phone at that location!!!! KUDOS TEAM!!!!! Clone each one of them if you can! LOL! I work in hospitality and have for 33 years, so to receive this type of service from a storage facility apparently, you guys are doing something right! All the other Public Storage Facilities better watch out!!! 820 Fairburn RD is NUMBER ONE so PLEASE, take great care of these Public Storage Employees because they sure take great care of each and every one of their customers!!! I wish GOOGLE had infinite stars!!! They deserve them all!!! :)

Aaliyah

Aaliyah was and outstanding sales Pearson to work with as well as Carlos he was a great person as well . My prayer I have his name right.

Roaches will infest your stuff and rats and your belongings will mildew even if in climate controlled they should be shut down asap

Aaliyah Was extremely helpful. And I had a kind personality

A newly established facility with highly competent and experienced property management professionals.

Came to this location and was amazed by the level of professionalism and service I recieved. I was greeted by Ms. Shinika as soon as I walked in and she was so friendly, and professional and had the most positive attitude. They didn't have the size I was looking for but she went the extra mile to help me find the size at another location. I would recommend this location definitely.

You all have a up coming senior in college Carlos who is amazing, has great customer services skills and is a all around pleasant person answered every question I had he took care of just wanted to say thank you for making my public storage Experience a great one.

James was very helpful and looked out for me and my unit!

I recently, by accident, drove away and left my unit open. I was contacted within a reasonable amount of time alerting me of this and my property was secured before anything was lost. Thank you to your staff for looking out for me.

Aaliyah she was very nice and professional and her customer service was AMAZING!!

Aaliyah was really great. She was friendly and answered all my questions, she even assisted me with finding other locations because they didn’t have my needed size. I was pleasantly surprised been in an area that area of town. Keep up the great customer service it’s really appreciated.

Every time this location the staff is always professional and respectful and cursity Janea,Niesha,Allah and properly is always clean

I was actually in today and both the ladies that were in the store were nice and helpful. The person that helped me was Ms. Neisha and she was very knowledgeable, she explained everything very well and answered any questions I had. I highly recommend this location if anyone is in need of a storage unit.

Met a young lady by the name Neisha she was very pleasant and professional I will recommend this office very nice and clean plus customer service with a smile.....

I'm at public storage and Aaliyah customer service was excellent and supreme, she where very diligent with me I was a little disgruntled, an she com me down I thank her so much may God bless her and she needs a raise.....

Spoke to Ms. Aliyah at the Fairburn Road location. Her customer service was phenomenal

Aaliyah is a wonderful employee, she really helped me out today. She went above and beyond to assist with my move-in and I know if she did it for me, she's doing it for everybody. Five stars for her!

I have to give praise to Dora at the Public Storage at 1844 Mountain Industrial Blvd. She was so pleasant and helpful, and she had amazing energy. I think customer service like this should be recognized. Thank you, Dora for all that you do.

I don’t like to feel claustrophobic; I didn’t feel this way in this storage, and it didn’t feel shaky. I like that they have climate control, but I would like to see more rolling carts to put my stuff on. Most of the time, I have to wait for one, and that can take a while. 03/09/2024 Update This facility was recently constructed, but it's already showing signs of neglect due to poor maintenance. The main entrance had a note directing us to use the back door, which was quite inconvenient for my family and me. The grounds are consistently littered with various types of trash, discarded furniture, and leftover food from restaurants. I once needed to use the restroom but immediately exited due to its condition. Despite the high cost of storing personal items here, I fear that rodents and insects may infest the storage units.

These storages are too dam expensive!!! **I'm paying350$ monthly*"!!!

Unsafe location.No on property manager and it's a waste of time trying to reach them by phone even when prompted to be connected to manager.Break ins and vandalism.Restroom not close to front and you will spend 20 minutes trying to find it No clear display of directions.Iys convient for many but sometimes that's not always best..

Aaliyah and Carlos were very professional, knowledgeable, and great customer service. I would definitely refer my friends to this location.

The people was very helpful,and the place was big, clean and smell really good

I reserved a unit on Thursday for Sunday, went in the office on Sunday to make sure every thing was in order. I payed for moving help only to get there and notice a lock on the unit that took 15 minutes to locate. I called public storage and after being transfered stayed on hold for a while. I was told that I would have to come back tomorrow when the office was opened. My problem is who's going to find and pay more movers? Whose going to stay up and watch the unlocked truck with all my belongings?. This truck is to be returned by q2am. Why do I have to call off with no sick time left. I was offered 25 dollars after I asked these questions.

Aaliyah is awesome!

Aliyah, was a great representative today, very helpful and knowledgeable. Everything done in timely manner. Would recommend recommend her anytime

Niesha was awesome great personality very very helpful and knew exactly what I needed was on target with the prices.

The price increase is ridiculous. 40 extraordinary monthly payments

This is my 1st time ever having to rent a storage. Ms. J (nickname)I gave her since I'm not good with names, was my Rep and she was awesome. Her customer service was on point. She answered any and every question I had concerning the unit I wished for as far as climate control, cameras onsite etc. She made the experience less nerve wrecking. I appreciated her services.